Quality Care Close to Home. - Kingwood Medical Center · Cleveland Health Care Center is a Skilled...

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Quality Care Close to Home.

Hospital

Phone DirectoryPage 5

As a full-service, acute-care hospital, Kingwood Medical Center has provided the community with high-quality, cost-effective healthcare for more than 20 years. Kingwood Medical Center is growing with the community and has completed an $80 million expansion of a new, three-story Women and Children’s Center, adding 155,400 square feet to the hospital and approximately 150 additional jobs to support the increasing healthcare needs of the communities we serve. Currently, Kingwood Medical Center has more than 500 physicians on staff, supported by 1,300-plus healthcare professionals, and offers a range of inpatient and outpatient medical, surgical and specialty services including:

Specialized Services• 24-Hour Emergency Center

in Fall Creek• Brain & Spine Center• Breast Center• Cardiovascular Center• Diabetes Self-Management

Center• Emergency Services• Endoscopy• Endovascular Services• Gynecology (including Gyn/

Oncology and Urogynecology)

• Imaging• Inpatient Rehabilitation• Neonatal Care (Level II & III NICU)• Obstetrics (including High Risk OB)• Orthopedics• Robotic Surgery• Sleep Center of Excellence• Surgical Services• Urology • Women and Children’s Center• Wound Care Center• Coming soon... Tomography and Breast

Center Expansion

•Nursing(Nurse Aide, LVN, ADN)•OccupationalTherapyAssistant•RespiratoryCare•DentalHygiene,DentalAssisting•New!Polysomnography•EKGMonitorTechnician,MedicationAide,Phlebotomy

LoneStar.edu/Kingwood • 281-312-1600EEOC

Careers in Health Care

We believe that every moment matters. Maybe that’s why so many families believe in us when it comes to choosing a hospiceprovider. For more information or to receive our free DVD,“Hospice and Your Loved One,”call 936-788-7707.

gentiva.com/hospice

Gentiva accepts patients for care regardless of age, race, color national origin, religion, sex, disability, being a qualified disabled veteran, being a qualified disabled veteran of the Vietnam era, or any other category protected by law, or decisions regarding advance directives. © 2011 Gentiva Health Services, Inc. MKT3144

903 East Houston ♥ Cleveland, TX 77327 281.593.3737

Cleveland Health Care CenterFederally Awarded 5 Star Facility

Cleveland Health Care Center is a Skilled Nursing Facility located in

Cleveland, Texas. We enhance the quality of care by maximizing the patient’s independence with a focus on the discharge destination. Long term residence is offered. Medicare, Medicare Replacement, Medicaid, and Private Pay accepted.

♥ Orthopedic/Cardiac/Respiratory ♥ Neuromuscular Dysfunction ♥ Post-Surgical Complications ♥ Wound Management♥ Infusion Therapy (including antibiotics)♥ Inpatient Dialysis♥ Physical/Speech/Occupational Therapy♥ Respite Care

Our Rehab Services Include:

©2015 PatientPoint® www.kingwoodmedical.com 281-348-8000 : 1

In This GuideWelcome to Kingwood Medical Center 3

Our Commitment to Care 4

Telephone Directory 5

Your Hospital Staff 6

During Your Stay 7-12Visitor Badges 7Visitor Guidelines 7Condition Reports 7Public Restrooms 7Visiting Hours 7Calling Your Nurse 8Leaving the Unit 8Parking 8Your Room 8Your Hospital Bed 8Housekeeping Services 8Interpreters 8Telephone 9Wheelchairs 9Tobacco-free Campus 9Hospital Safe 9Lost and Found 9For the Hearing and Visually Impaired 9Notary 9

13Speak Up

Take charge of your care.

14Stay Safe

You can contributeto healthcare safety.

OUR ADDRESS22999 U.S. Highway 59 N

Kingwood, TX 77339

2 : www.kingwoodmedical.com 281-348-8000 ©2015 PatientPoint®

In this Guide continued

23Don’t Leave Until...

6 things you should knowbefore you walk

out the door.

17Do You Have Pain?

Make your stay as comfortable as possible.

32For the CaregiverYour role as patient

advocate.

During Your Stay continued Valuables 10Security 10Medications from Home 10Oxygen 10Fire Safety 10Handguns 10TV 10Mail and Flowers 11ATM 11Patient Meals 11Cafeteria 11Pastoral Care 11Birth Certificates 11Gift Shop 12Patient Education 12

Speak Up! 13

Stay Safe 14-16

Do You Have Pain? 17

Your Rights & Responsibilities 18-19

What are Your Advance Directives? 20

Your Privacy & Information 21-22

Don’t Leave Until… 23-24

Preparing to Leave the Hospital 25-29

Hospital Map 30-31

For the Caregiver 32

About Our Facility 33-40

www.kingwoodmedical.com 281-348-8000 : 3

This patient guide is designed to be your source for information during your stay with us. We hope you find it useful in answering any questions regarding our hospital and your care.

We realize you have a choice when it comes to your healthcare and are honored you selected our hospital for your healthcare needs. We have combined highly trained staff and state-of-the-art equipment in order to provide you with quality, compassionate patient care. In delivering this care, our healthcare professionals strive to create an atmosphere of responsiveness, hospitality, and patient centered care.

Your comments concerning your stay with us are an important matter. Shortly after your discharge from Kingwood Medical Center, you will receive a telephone call from Press Ganey soliciting your opinions about your experience with our hospital. We hope you will take a few minutes to answer the survey questions, as your response helps us improve our quality of care and service.

It is our objective to make your stay as pleasant and comfortable as possible and you leave feeling you have received the best care and service available. We are committed to excellence in patient care and service, and we hope you will choose Kingwood Medical Center for your future healthcare needs.

Regards,

Melinda StephensonChief Executive Officer

Our Mission StatementWe are committed to the care and improvement of human life. In recognition of this commitment we strive to deliver high-quality, cost-effective healthcare to the communities we serve.

Latest ExpansionWe are excited to announce the addition of our three-story South Tower, and Women and Children’s Center, which opened May 1, 2014.Please see page 40 for our expansion details.

Welcome to Kingwood Medical Center

4 : www.kingwoodmedical.com 281-348-8000

Our Commitment to Care

Ethics CommitteeWhen a healthcare choice also involves an ethical concern—such as a family member’s wish to refuse life-sustaining treatment, or a disagreement between family members or other caregivers concerning Advance Directives—decision-making can become overwhelming. Our Medical Ethics Committee is available to hear such concerns. Requests for a consultation may be made by the patient, a family member, the physician, nurse or other staff member.

To find out more, or to request a consultation, call the Nursing Supervisor at extension 8000 or by dialing 0.

Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received at our hospital, do not hesitate to speak with your nurse or the manager. If you feel that your issue was not resolved, please call our Customer Feedback Hotline at 281-348-8248 during regular business hours Monday through Friday. After 5:00 p.m. or on weekends, contact the Nursing Supervisor at extension 8000.

In addition, you have the right to file a complaint or concern with either or both:

Texas Department of HealthHealth Facility Licensing and Compliance Complaints1100 West 49th StreetAustin, TX 78756888-973-0022

Office of Quality Monitoring The Joint CommissionOne Renaissance Blvd.Oakbrook Terrace, IL [email protected]


Administration 281-348-8001Admitting/Registration 281-348-8863Atascocita Imaging 281-348-8281Cardiopulmonary Services/ Respiratory Care 281-348-8677Diabetes Management 281-348-8697Emergency Services 281-348-8560Environmental Services 281-348-8452H2U 281-348-8982Health Information Management Medical Records 281-348-8181 24 Hour Emergency Center Fall Creek 281-441-6520Infection Control 281-348-8247 Marketing 281-348-8988Medical Staff Services 281-348-8245Nursing Administration 281-348-8021Nursing Units North Tower 5th Floor- Medical Telemetry 281-348-3500 4th Floor - Neuro IMU 281-348-3400 3rd Floor - Cardiac IMU 281-348-7400 2nd Floor - Intensive Care Unit 281-348-8530 1st Floor - Emergency Department 281-348-8560 South Tower 3rd Floor - Pediatric Unit 281-348-8700 3rd Floor - Medical/Surgical 281-348-7377 2nd floor – Nursery 281-348-8465 2nd Floor - Postpartum Suites 281-348-8300 1st Floor – Neonatal ICU 281-348-8420 1st Floor - Labor & Delivery 281-348-8400 1st Floor - Antepartum Unit 281-348-4929 Central Hospital CV/Neuro ICU 281-348-8688 Medical North 281-348-8555 Medical Unit 281-348-8200 Observation Unit 281-348-3300 Rehabilitation Unit 281-348-8600 Surgical Unit 281-348-8100Operator 0Outpatient Scheduling 281-348-8281Radiology 281-348-8374

MAIN NUMBER281-348-8000

Case Management 281-348-8681

Food & Nutrition Services 281-348-8951

Physician Referral/Consult-A-Nurse800-258-5064

Gift Shop281-348-8978

Human Resources281-348-8041

Pharmacy 281-348-8431

Sleep Center of Excellence 281-348-8373

The Center for Wound Care 281-348-7301

Security 281-348-8065

Volunteers 281-348-8372

Calling a Department WITHIN the Hospital?Dial the last four digits of the number.

Telephone Directory


Your Hospital Staff

The Medical StaffThe physician who admits you is responsible for directing your care while you are a patient in the hospital. Your physician, as the coordinator of your treatment, should be consulted if you have any questions about your care.

Nursing StaffNursing care is provided 24 hours a day by a professional team of registered nurses and clinical clerical techs.

A nurse leader will round on you each day to ensure you always receive excellent patient care.

Our staff will round on you hourly to ensure you are safe, comfortable and all your needs are met.

DieticiansThe hospital maintains a staff of registered dieticians to meet your dietary needs during your stay. If you have questions about your meals or diet, please contact your nurse, and he/she will arrange for a dietitian to speak with you.

Social Workers/Case ManagersCase Managers and Social Workers are available to assist in coordinating your pre-hospitalization care as well as your post-discharge needs. Your discharge process begins on the first day of your hospitalization. If any member of your healthcare team, including family members, anticipates healthcare needs after discharge, notify your nurse. Your nurse will contact a Case Manager who will visit with you to discuss any possible needs. Because several days may be

required to make certain long-term care arrangements, it is very important to begin the process as soon as possible.

Additionally, a Social Worker is available to assist with lifestyle changes and can provide community resources to assist you upon discharge.

VolunteersVolunteers contribute many hours of service and assistance to the hospital. They supplement the services of the hospital staff in many ways and are here to assist the care providers and our patients. They can be identified by their navy uniform tops and name badges.

Patient ConcernsCompassionate, quality care is our mission for each patient at Kingwood Medical Center. If we fall short of providing the care and service you deserve during your stay, we would like to know.

Please share your thoughts with the Charge Nurse on duty, the nurse director or the unit supervisor. Our hospital staff is available whenever you need to discuss your care. If after taking these steps you feel your complaint is unresolved, you may contact the Texas Department of Health at 888-973-0022. Alternatively, you can write to Health Facility Licensing and Compliance Complaints, Texas Department of Health, 1100 West 49th Street, Austin, Texas 78756-3199.


We have policies and procedures in place to help you and your family work with our doctors, nurses and staff to get the most from your hospital stay. Please take a few minutes to review these guidelines with your loved ones.

Visitor BadgesAll visitors are required to register at the North Entrance or the South Entrance. A visitor’s badge will be issued and should be worn at all times while in the hospital.

Visitor GuidelinesWe encourage visitors for emotional support and recovery. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:n Be considerate of other patients by keeping noise

to a minimum.n Refrain from visiting if you have a cold, sore throat

or any contagious disease.n Observe “No Visiting” and precaution signs before

entering the room.n Do not smoke. Kingwood Medical Center is a

tobacco-free campus.n Leave the room during tests or treatments if asked.n Check with the nurse before bringing gifts, food

or drinks to patients. In the Intensive Care Units, please check with the Charge Nurse regarding any gifts for patients.

Condition ReportsAny personal information about your diagnosis and treatment must come from your physician. This information is available only to you and to designated members of your immediate family.

Public RestroomsPlease do not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health. Public restrooms are located throughout the hospital. Please ask a nurse for directions.

VISITING HOURSGeneral 9:00 a.m.–9:00 p.m.

Maternity9:00 a.m.–9:00 p.m.No children under 12 permitted except siblings of newborns. The NICU invites siblings age 8 and older to visit the baby.

CV/Neuro ICU9:00 a.m.–10:00 a.m., 1:00 p.m.–2:00 p.m., 5:00 p.m.–6:00 p.m., 9:00 p.m.–10:00 p.m., 1:00 a.m.–2:00 a.m. & 5:00 a.m.–6:00 a.m.

Intensive Care Unit (2nd Floor)8:00 a.m.–6:00 p.m.8:00 p.m.–6:00 a.m.No children under 12 permitted

Upon admission to Kingwood Medical Center a patient may request that no information be released. Complying with the patient’s request means that the patient’s presence in the hospital will not be acknowledged to anyone, and the patient understands that all telephone calls, mail, flowers and visitors will be refused by the hospital.

During Your Stay


ParkingKingwood Medical Center is pleased to offer free valet parking and shuttle services Monday through Friday at the hospital’s North Entrance. Additionally, free parking for patients and visitors is available at several locations surrounding the hospital. Patients and visitors are cau-tioned not to park in reserved areas, fire zones or certain restricted areas; also, please be sure to lock your car. If you need an escort to your car, or assistance with minor vehicle problems, you may dial the 0 for the operator and ask that Security be contacted to assist you.

Your RoomYour room assignment is based on your admitting diagno-sis, bed availability and your physician’s order on the day of your admission.

Your Hospital BedMost of our hospital beds are electrically operated, and our nursing staff will show you how to operate your bed prop-erly. Be aware that your hospital bed is probably higher and more narrow than your bed at home. Bedside rails are for your protection. They may be raised when you are rest-ing, recovering from surgery or taking certain medications.

Housekeeping ServicesA member of the Environmental Services staff has cleaned your room prior to check-in and will continue to do so as we endeavor to keep your room clean and pleasant. If you require additional housekeeping services, please contact our Environmental Services Hotline at extension 2008.

InterpretersKingwood Medical Center has interpreter services avail-able for limited English speaking and hearing impaired patients at no charge. TDD - TYY #281-348-3333. Servicios de interprete estan disponible para pacientes que no hablan ingles y tienen problemas de audicion sin ningun cargo. Your nurse can assist you in obtaining the services of an interpreter if needed.

Calling Your NurseAn intercom system is in place with a bedside button for calling your nurse. Should you need care, please press the button and a nurse will return your call as promptly as possible.

Leaving the UnitIf you want to temporarily leave the unit, please first check with a nurse at the nurses’ station to make sure your doctor has given approval and to let the staff know where you can be located. It is important to remain on the unit until the doctor has made rounds and your treatment has been completed. Leaving your room to smoke, is prohibited.

During Your Stay


For the Hearing and Visually ImpairedWe strive to meet all of the Americans with Disabilities Act (ADA) requirements so our patients and visitors can be accommodated. All televisions have closed-caption capabilities and TTD phones are available. Please notify your nurse if you and/or your visitors have any needs in these areas.

NotaryThe services of a Notary are available for patients free of charge. Please contact your nurse if Notary service is needed.

TelephoneTelephones are provided in all patient rooms, except in the Intensive Care Unit. Patients may receive calls in their rooms from 7:00 a.m. to 9:00 p.m. Your family and friends may call your room by dialing the number posted on your phone or by dialing the hospital’s main telephone number: 281-348-8000.

To place a local call, dial 9 + the number. To place a long-distance call, you must use a calling card or credit card. Dial 9 + 0 + the 10-digit telephone number and listen for the voice prompt for instructions. Long-distance calls may not be charged to your room.

WheelchairsWheelchairs may be requested for patient transport at all nursing units. Please ask for assistance from a member of our staff.

Tobacco-Free Campus Kingwood Medical Center is a tobacco-free campus. As an advocate of a healthy environment for our customers, patients, visitors, and employees are not allowed to smoke on The Campus of Kingwood Medical Center. Smoking and/or the use of any tobacco products is not permitted anywhere in the hospital or in the medical office building.

Hospital SafeIf you cannot send your valuables home, please speak with your nurse about storing them in the hospital safe. You will be given a receipt for all items placed in the safe. The receipt must be presented when you withdraw your valuables. Kingwood Medical Center cannot be responsible for any valuables left in your room.

Lost and FoundIf you misplace a personal item, please promptly notify your nurse. Unclaimed articles are turned in to the Security Office where they are kept for 30 days. To inquire about lost articles, please call the Operator at 0 and ask for Security.


During Your Stay

SecuritySecurity officers patrol the hospital campus 24 hours a day. Upon request, the officers will be happy to escort you to your vehicle, assist with minor vehicle problems and provide information and directions. For assistance, call the Operator at 0 and ask that Security be contacted for you.

Medications from HomePlease do not bring any medications (prescription, over-the-counter or illegal drugs) to the hospital. All medications you take while a patient at Kingwood Medical Center have been prescribed by your physician, are dispensed by the hospital pharmacy and administered by a trained professional. Patients are not permitted to administer their own medi-cations or to keep personal medications, unless approved by their physician. Please note: Kingwood Medical Center pharmacy is not licensed to fill outpatient prescriptions.

OxygenSpecial regulations are in effect when patients are receiving oxygen. Our facility is a smoke free area and ABSOLUTELY NO SMOKING is permitted, especially where oxygen is in use.

Fire Safety For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. The hospital is a fire-resistant building, and the staff is trained in fire protection.

HandgunsIn accordance with state law, it is unlawful to carry handguns on the premises of the hospital.

TVTelevisions are provided in each patient room. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime.

Leave Your Valuables At HomeIf you have valuables, such as jewelry, credit cards and cash, please give them to a relative or friend to take care of during your stay.Store your contact lenses, eyeglasses, hearing aids and dentures in containers labeled with your name and place them in a drawer in your bedside table when not in use. Please don’t put them on your bed or food tray—they may be damaged or lost.

Kingwood Medical Center cannot be responsible for replacement of personal belongings.


WHERE’S THE CAFETERIA?LOCATION: The Cafeteria is located near the West Entrance. Visitors are welcome to dine at the tables located by the cafeteria.

HOURS:BreakfastMonday–Friday: 7:00 a.m.–10:00 a.m. Weekends and Holidays: 8:00 a.m.–10:00 a.m.

LunchMonday–Sunday and Holidays: 11:00 a.m.–2:00 p.m.

DinnerMonday–Friday2:30 p.m.–7:00 p.m.

Mail and FlowersMail and packages will be delivered to you by a hospital volunteer. Any mail received after your discharge will be forwarded to your home address. Outgoing mail can be given to your nurse.

Flowers are delivered directly to your room. Please keep in mind that large plants and flowers are difficult to deliver and remove upon discharge. Flowers, plants and balloons are not permitted in the ICU or in a room where the patient’s immune system is compromised and the patient is on reverse isolation.

ATMFor your convenience, an automated teller machine (ATM) is located in the medical office building in the hallway near suite 210.

Patient MealsThe Food and Nutrition Services department will deliver your meals during your stay with us. You may expect breakfast between 7:30 a.m. and 8:30 a.m., lunch between 11:30 a.m. and 12:30 p.m. and dinner between 4:30 p.m. and 5:30 p.m. If at any time between meals you need something to drink, speak with your nurse. If your diet permits, juice, soda and milk are available, as well as crackers, assorted chips, fruit and ice cream.

Pastoral CareThe hospital provides a list of local clergy. If you would like a clergy visit, please contact your nurse. A chapel is located on the fifth floor.

Birth CertificatesKingwood Medical Center will automatically send birth information about your baby to the Texas State Department of Health and Human Services Bureau of Vital Statistics. Copies of the birth certificate are available only from the Bureau—not from the hospital—90 days after the birth of a child; birth certificate copies may be obtained from any county courthouse annex. For more information, contact Vital Statistics at 713-794-9435.


During Your Stay

To reach the Birth Certificate Registrant at the hospital, call 281-348-8181, Monday through Friday from 8:00 a.m. to 4:00 p.m.

Upon discharge, a ceremonial birth certificate will be provided to the new parents to commemorate the birth of their baby at Kingwood Medical Center. This document is not an official record of birth.

As a convenience to parents, Kingwood Medical Center can request a Social Security card for your newborn. The card will arrive at your address in two to three weeks. Contact the Social Security Administration office at 800-772-1213 for more information.

Patient EducationWe believe it is important that you have the information you need about the nature of your illness or surgical procedure. Different members of your hospital team may be involved to assist you and your family in ongoing education including the following topics: nutrition, treatment procedures, safety, medications, smoking risk and cessation, dressing changes, disease process and aftercare. Using a variety of techniques including explanations, videos, demonstrations, classes or support groups, your education will be uniquely designed to meet your needs.

Gift ShopThe hospital’s gift shop is located off the main corridor between the North and South Tower. The shop offers gift items, jewelry, greeting cards, candy, toiletries and flowers, and can be reached at extension 8978.

Hours of Operation:Monday–Friday: 9:00 a.m.–8:00 p.m. Saturday: 12:00 p.m.–6:00 p.m.Sunday: 12:00 p.m.–5:00 p.m.


Courtesy of The Joint Commission.

Speak Up! During your stay, the doctors, nurses and staff of your hospital will treat you and your family as partners in your own care. One important way that you can be involved is to speak up. Ask questions, voice your concerns, and don’t be afraid to raise any issues relating not only to your care and treatment, but also to overall hospital services.

In the pages that follow, you’ll find a step-by-step guide to making the most of your hospital stay—how to stay safe, get the information you need, ask the right questions and interact effectively with your doctors, nurses and hospital staff.

SPEAK UP: Ask questions and voice concerns. It’s your body, and you have a right to know.

PAY ATTENTION: Make sure you’re getting the right treatments and medicines.

EDUCATE YOURSELF: Learn about the medical tests you get and your treatment plan.

FIND AN ADVOCATE: Pick a trusted family member or friend to be your advocate.

WHAT MEDS & WHY: Know what medicines you take and why you take them.

CHECK BEFORE YOU GO: Use a hospital, clinic, surgery center or other type of healthcare organization that meets The Joint Commission’s quality standards.

PARTICIPATE IN YOUR CARE: You are the center of the healthcare team.

Remember:n Write down any questions

you haven Choose a family member

to communicate with the doctors and staff

n Keep a list of doctors you see and the meds they prescribe

Don’t Get Overwhelmed, Write It Down!

FRANCIS BACON

Who questions much, shall learn much, and retain much.

Take charge of your care.

STEP UP & SPEAK UP


While you are in the hospital, many people will enter your room, from doctors and nurses to aides and orderlies. The following information will help make your hospital stay safe and comfortable.

Don’t Be Afraid to Ask…A number of people may enter your hospital room. Be sure to:n Ask for the ID of everyone who comes into your room.n Speak up if hospital staff don’t ask to check your ID.n Ask if the person has washed his or her hands before

he or she touches you.n If you are told you need certain tests or procedures,

ask why you need them, when they will happen and how long it will be before you get the results.

You can contribute to healthcare safety.

Stay SafePATIENT IDENTIFICATIONAny time staff enters your room to administer medications, transport you or perform procedures and treatments, they must check your birth date and name before they proceed. At times, you may be asked the same questions repeatedly. We are aware that this may be annoying. Please understand however, that this verification process is a critical component in our patient safety program in order to guarantee that all of our patients receive the correct medications and treatments.

Employee IDAll hospital employees wear identification badges. Feel free to ask any staff member for his or her name and job classification. If you do not see an ID badge on an employee, please call your nurse immediately.

HENRY H. TWEEDY 1868-1953

Fear is the father of courage and the mother of safety.

Check ID


STAY SAFE

While you’re in the hospital to get well, there is the possibility of developing an infection. The single most important thing you can do to help prevent infections is to wash your hands and make sure that everyone who touches you—including your doctors and nurses—washes his or her hands, too.

You, your family and friends should wash hands:1. after touching objects or surfaces in the hospital room2. before eating3. after using the restroom

It is also important that your healthcare providers wash their hands with either soap and water or an alcohol-based hand cleaner every time, both before and after they touch you. Healthcare providers know to practice hand hygiene, but sometimes they forget. You and your family should not be afraid or embarrassed to speak up and ask them to wash their hands.

Happy Birthday to You!Wash your hands with soap and warm water for 15 to 20 seconds. That’s about the same amount of time that it takes to sing the “Happy Birthday” song twice.

No Soap? No Problem.Alcohol-based hand cleaners are as effective as soap and water in killing germs. To use, apply the cleaner to the palm of your hand and rub your hands together. Keep rubbing over all the surfaces of your fingers and hands until they are dry.

Doctors, nurses and other healthcare providers come into contact with a lot of bacteria and viruses. So before they treat you, ask them if they’ve cleaned their hands.

Fighting Infections


Preventing Medication ErrorsBy taking part in your own care, you can help the members of your healthcare team avoid medication errors. Here’s how:

Be sure that all of your doctors know what medications you have been taking, including prescription drugs, over-the-counter medications, herbal and vitamin supplements, natural remedies and recreational drugs.

Be sure that all of your doctors know of any allergies you may have— to medications, anesthesia, foods, latex products, etc.

When you are brought medications or IV fluids, ask the person to check to be sure you are the patient who is supposed to receive the medications. Show that person your ID bracelet to double-check. Remember— you play an important role in helping to reduce medication errors.

While you are hospitalized, your doctor may prescribe medications for you. Be sure that you understand exactly what they are and why they are being prescribed. Use this checklist to help you get the information you need from your doctor:

What is the name of the medicine? What is its generic name? Why am I taking this medicine? What dose will I be taking? How often, and for how long? When will the medicine begin to work? What are the possible side effects? Can I take this medicine while taking my other medications or dietary supplements? Are there any foods, drinks or activities that I should avoid while taking this medicine? Should I take my medicine at meals or between meals? Do I need to take the medicine on an empty stomach or with food or a whole glass of water? What should I do if I forget to take the medicine and miss a dose?

STAY SAFE

Know Your Meds

KEEP A WALLET-SIZED NOTEBOOK OF ALL MEDICATIONS YOU ARE TAKING.


You are the expert about how you are feeling. Be sure to tell your doctor or nurse when you have any kind of pain.

To help describe your pain, be sure to report:n When the pain began.n Where you feel pain.n How the pain feels—sharp, dull, throbbing, burning, tingling.n If the pain is constant, or if it comes and goes.n What, if anything, makes the pain feel better.n What, if anything, makes the pain feel worse.n How much pain, if any, your medicine is taking away.n If your medicine helps with the pain, how many hours of relief do you get?

Do You Have Pain?Manage your pain so your hospital stay is as comfortable as possible.

TORI AMOS 1963-PRESENT

Healing takes courage, and we all have courage, even if we have to dig a little to find it.

USE THE PAIN RATING SCALE BELOW TO TELL YOUR DOCTOR OR NURSE HOW YOUR PAIN IS AFFECTING YOU.


You Have the Right to: n be informed of the hospital’s rules and regulations as

they apply to your conduct.n expect privacy and dignity in treatment consistent with

providing you with good medical and psychiatric care.n receive considerate, respectful care at all times and under

all circumstances.n expect prompt and reasonable responses to your questions. n know who is responsible for authorizing and performing

your procedures or treatments.n know the identity and professional status of

your caregivers.n know what patient support services are available,

including access to an interpreter if language is a problem.n have access to your medical records according to

hospital policy. n be informed of the nature of your condition, proposed

treatment or procedure, risks, benefits and prognosis, and any continuing healthcare requirements after your discharge in terms you can understand.

n be informed of medical alternatives for care or treatment.n refuse treatment, except as otherwise provided by law,

and to be informed of the consequences of your refusal.n receive access to medical treatment or accommodations

regardless of age, race, sex, creed, sexual orientation, national origin, religion, physical handicap or sources of payment.

Rights & Responsibilities

As a patient, you have the right to respectful and considerate care. In addition, there are specific rights and responsibilities you have during your hospital stay.


You have the right to formulate Advance Directives and appoint a surrogate to make healthcare decisions on your behalf to the extent permitted by law.

You are responsible for following the treatment plan recommended by your healthcare providers.

n know if the medical treatment prescribed for you is for experimental purposes and to give your written consent to participate if you choose.

n participate in the decision-making process related to the plan of your care.

n have access to professionals to assist you with emotional and/or spiritual care.

n exercise your cultural values and spiritual beliefs as long as they do not interfere with the well-being of others, or the planned course of any medical care.

n participate in the discussion of ethical issues that may arise.n express concerns regarding any of these rights in

accordance with the grievance process.n formulate Advance Directives and appoint a surrogate to

make healthcare decisions on your behalf to the extent permitted by law.

You are Responsible for: n providing accurate and complete information to your

healthcare providers about your present and past medical conditions and all other matters pertaining to your health.

n reporting unexpected changes in your condition to your healthcare providers.

n informing your healthcare providers whether or not you understand the plan of care and what is expected of you.

n following the treatment plan recommended by your healthcare providers.

n keeping appointments and, if you cannot, notifying the proper person.

n knowing the consequences of your own actions if you refuse treatment or do not follow the healthcare providers’ instructions.

n being considerate of the rights of other patients and hospital personnel and to follow hospital policy and regulations regarding care and conduct.

n fulfilling your financial obligations to the hospital as promptly as possible.


Patient Services Advance Directives You have the right to make decisions about your own

medical treatment. These decisions become more difficult if, due to illness or a change in mental condition, you are unable to tell your doctor and loved ones what kind of healthcare treatments you want. That is why it is important for you to make your wishes known in advance.

Here is a brief description of each kind of Directive:

Living WillA set of instructions documenting your wishes about life-sustaining medical care. It is used if you become terminally ill, incapacitated or unable to communicate or make decisions. A living will protects your rights to accept or refuse medical care and removes the burden for making decisions from your family, friends and medical professionals.

Healthcare ProxyA person (agent) you appoint to make your medical decisions if you are unable to do so. Choose someone you know well and trust to represent your preferences. Be sure to discuss this with the person before naming him or her as your agent. Remember that an agent may have to use his or her judgment in the event of a medical decision for which your wishes aren’t known.

Durable Power of AttorneyFor healthcare: A legal document that names your healthcare proxy. Once written, it should be signed, dated, witnessed, notarized, copied and put into your medical record.

For finances: You may also want to appoint someone to manage your financial affairs when you cannot. A durable power of attorney for finances is a separate legal document from the durable power of attorney for healthcare. You may choose the same person for both, or choose different people to represent you.

What AreAdvance Directives?A living will, healthcare proxy and durable power of attorney are the legal documents that allow you to give direction to medical personnel, family and friends concerning your future care when you cannot speak for yourself. You do not need a lawyer in order to complete Advance Directives.

Your Advance Directive is scanned into your electronic record for your admission. To ensure that the hospital has your most current information, please provide an updated version of your Advance Directive each time you are readmitted to the hospital.

For more information about Advance Directives or to obtain forms, please speak with your nurse.

What are Your Advance Directives?

ATC Home Health is a home health agency licensed by the State of Texas, certified by Medicare and Joint Commission accredited, serving patients in Montgomery, Harris, Liberty, Polk and San Jacinto counties, locally owned and operated by professional, experienced and caring nurses.

Our dedicated and compassionate staff has years of experience in caring for the elderly and their needs. We believe most clients will recover faster in the comfort of their home and in the midst of their loved ones, and we are here to assure they have the needed support.

Services offered include: • Skilled Nursing • Physical Therapy • Occupational Therapy

• Speech Therapy • Medical Social Work • Home Health Aides

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• Alzheimer/Dementia care• Extra care for Assisted Living & Hospice• 24-hour care available• Hospital to Home ServicesTrained, Insured & Bonded Caregivers

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Lake Houston Home Health Services, PLLC was founded, and is actively managed by a Registered Nurse with extensive background in Home Health. We pride ourselves on being caring professionals, that have also been on the receiving end of family illness, requiring home health. We can honestly say we have been there. Now We want to be there for you, your family, and the community. Our agency is based on the belief that we want to treat our patient’s and their families as we would want to be treated.

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194 Bed State of the Art Rehabilitation & Skilled Nursing Center24/7 Skilled Nursing Care

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1206 North Travis StreetLiberty, TX 77575

Medicare, Medicaid, and Most Major Insurances Accepted

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We are your long-term, award-winning, skilled nursing and rehabilitation facility.

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Your Privacy & Health Information

If you believe your health information was used or shared in a way that is not allowed under the privacy law, or if you weren’t able to exercise your rights, you can file a complaint with your provider or health insurer. You can also file a complaint with the U.S. government. Go online to www.hhs.gov/ocr/hipaa/ for more information.

A separate law provides additional privacy protections to patients of alcohol and drug treatment programs. For more information, go online to www.samhsa.gov.

You have privacy rights under a federal law that protects your health information. These rights are important for you to know. Federal law sets rules and limits on who can look at and receive your health information.

Who must follow this law?n Most doctors, nurses, pharmacies, hospitals, clinics,

nursing homes and many other healthcare providersn Health insurance companies, HMOs and most employer

group health plansn Certain government programs that pay for healthcare,

such as Medicare and Medicaid

What information is protected?n Information your doctors, nurses and other healthcare

providers put in your medical recordsn Conversations your doctor has with nurses and others

regarding your care or treatmentn Information about you in your health insurer’s

computer systemn Billing information about you at your clinicn Most other health information about you held by those

who must follow this law

You have rights over your health information.Providers and health insurers who are required to follow this law must comply with your right to:n Ask to see and get a copy of your health recordsn Have corrections added to your health informationn Receive a notice that tells you how your health

information may be used and sharedn Decide if you want to give your permission before your

health information can be used or shared for certain purposes, such as for marketing

n Get a report on when and why your health information was shared for certain purposes

n File a complaint


Your Privacy & Health Information

How do I get copies of my medical records?A complete record of your care and treatment is maintained in our Health Information Management department. These records are strictly confidential and are not released without your written consent, except as required by law.

Adapted from U.S. Department of Health & Human Services Office for Civil Rights

To make sure that your health information is protected in a way that doesn’t interfere with your healthcare, your information can be used and shared:n For your treatment and care coordinationn To pay doctors and hospitals for your healthcare and

help run their businessesn With your family, relatives, friends or others you identify

who are involved with your healthcare or your healthcare bills, unless you object

n To make sure doctors give good care and nursing homes are clean and safe

n To protect the public’s health, such as by reporting when the flu is in your area

n To make required reports to the police, such as reporting gunshot wounds

Without your written permission, your provider cannot:n Give your health information to your employern Use or share your health information for marketing

or advertising purposesn Share private notes about your mental health

counseling sessions

Nondiscrimination PolicyIn accordance with Title VI of the Civil Right Act of 1964 and its implementing regulation, Kingwood Medical Center will, directly or through contractual or other arrangements, admit and treat all persons without regard to race, color or national origin in its provision of services and benefits, including assignments or transfers within the facility and referrals to or from the facility. Staff privileges are granted without regard to race, color, sex, age, creed or national origin.

In accordance with Section 504 of the Rehabilitation Act of 1973 and its implementing regulation, Kingwood Medical Center will not, directly or through contractual or other arrangements, discriminate on the basis of handicap in admission, access, treatment or employment. The Ethics and Compliance Officer has been designated as the coordinator for implementation of this policy.

In accordance with the Age Discrimination Act of 1975 and its implementing regulation, Kingwood Medical Center will not, directly or through contractual or other arrangements, discriminate on the basis of age in the provision of service, unless age is a factor necessary to the normal separation or the achievement of any statutory objective.


When it’s time to be released from the hospital, your physician will authorize a hospital discharge. This doesn’t necessarily mean that you are completely well—it only means that you no longer need hospital services. If you disagree, you or your caregiver can appeal the decision (see If You Disagree, right).

On the other hand, you may be pleased to learn that your doctor has approved your discharge. But before you can leave the hospital, there are several things that you or your caregiver must attend to.

The first step is to know who will be involved in your discharge process. This starts with the hospital’s discharge planner, who may be a nurse, social worker, or administrator, or may have

If You Disagree You or a relative can appeal your doctor’s discharge decision. If you are a Medicare patient, be sure you are given “An Important Message from Medicare” from the hospital’s discharge planner or caseworker. This details your rights to remain in the hospital for care and provides information on who to contact to appeal a discharge decision.

LOUIS PASTEUR 1822 - 1895

In the field of observation, chance favors only the prepared mind.

Don’t Leave Until…6 things to know before you walk out that hospital door.

some other title. You and your caregiver should meet this person relatively early in your hospital stay; if not, find out who this person is and be sure to meet with him or her well before your expected discharge date.

Be sure to meet with the hospital’s discharge planner early in your stay to ensure a smooth

discharge process later on.


Make sure you have the following information before you leave the hospital:

1. Discharge summary. This is an overview of why you were in the hospital, which healthcare professionals saw you, what procedures were done, and what medications were prescribed.

2. Medications list. This is a listing of what medications you are taking, why, in what dosage, and who prescribed them. Having a list prepared by the hospital is a good way to double-check the information you should already have been keeping track of.

3. Rx. A prescription for any medications you need. Be sure to fill your prescriptions promptly, so you don’t run out of needed medications.

4. Follow-up care instructions. Make sure you have paperwork that tells you:n what, if any, dietary restrictions you need

to follow and for how longn what kinds of activities you can and can’t do,

and for how longn how to properly care for any injury or

incisions you may haven what follow-up tests you may need

and when you need to schedule themn what medicines you must take, why,

and for how longn when you need to see your physiciann any other home-care instructions for

your caregiver, such as how to get you in and out of bed, how to use and monitor any equipment, and what signs and symptoms to watch out for

n telephone numbers to call if you or your caregiver has any questions pertaining to your after-hospital care.

5. Other services. When you leave the hospital, you may need to spend time in a rehabilitation facility, nursing home, or other institution. Or you may need to schedule tests at an imaging center, have treatments at a cancer center, or have in-home therapy. Be sure to speak with your nurse or physician to get all the details you need before you leave.

6. Community resources. You and your caregiver may feel unprepared for what will happen after your discharge. Make sure your discharge planner provides you with information about local resources, such as agencies that can provide services like transportation, equipment, home care, and respite care, and agencies that can help with patient care and respite care.

Be sure to ask what foods to stay away from while on your medications.

Don’t Leave Until... continued


When your doctor feels that you are ready to leave the hospital, he or she will authorize a hospital discharge. Please speak with your nurse about our discharge procedures.

Here are few tips to make the discharge process run smoothly:n Be sure you and/or your caregiver have spoken with a

discharge planner and that you understand what services you may need after leaving the hospital. (See “Don’t Leave Until…” on page 23 for more discharge advice.)

n Verify your discharge date and time with your nurse or doctor.

n Have someone available to pick you up.n Check your room, bathroom, closet and bedside table

carefully for any personal items.n Retrieve any valuables you have stored in the hospital safe.n Make sure you or your caregiver has all necessary

paperwork for billing, referrals, prescriptions, etc.At the time of your discharge you may be asked to speak with our financial counselor to complete any necessary financial arrangements. If you have any questions, please contact the Financial Counselor at 281-348-8858.

Preparing to Leave the Hospital

When You Are DischargedYour physician determines when you are ready to be discharged. Your physician and nurse will give you discharge instructions and answer any questions you have about managing your treatment and medications once you are home. If you are confused or unsure about what you need to do, what medications you must take or if you have to restrict your diet or activities, don’t be afraid to ask and take notes.

Be sure you understand any instructions you have been given before you leave the hospital.

Your Opinion CountsSoon after your discharge, you will receive a telephone call from Press Ganey soliciting your opinions about your experience with our hospital. Please take the time to speak with the representative and share your opinions about your hospital stay. Your feedback is an important part of our goal of improving the care and services we provide.


After You Are DischargedThere are occasions when patients need additional treatment or care after they are discharged from the hospital. To meet the special needs of these patients, Kingwood Medical Center offers some special options.

Home HealthcareHome healthcare agencies provide nurses, nurse aides, medical social worker, therapists, private duty nurses and adult sitters. In addition to nursing services, medical equipment is also available from several medical companies. A wide range of medical equipment and supplies are available to patients for use in their homes, such as oxygen therapy equipment. Please ask your nurse to contact a case manager for more information on any of the above services.

RehabilitationKingwood Medical Center provides rehabilitative services for inpatients who may benefit from extended intensive physical, occupational, speech and/or cognitive therapy. Referral for these services must come from your physician.

Cardiac RehabilitationPatients who experienced a cardiovascular event may need to participate in the Cardiac Rehabilitation Program. Our program is designed to educate patients and help them recover faster with the goal of returning to a full and productive life. The program is divided into two phases:n Phase I: Inpatient consultation, evaluation

and educationn Phase II: Outpatient cardiac rehabilitation with

continuous telemetry monitoring for 12 weeksOur Mended Hearts program helps heal the hearts and

minds of cardiac patients with the recovery phase as they begin to understand the newness and fullness of what life after heart disease can offer. To become involved with our Mended Hearts Program, please contact our Mended Hearts Coordinator at 281-348-8175.

Outpatient Service ChargesElective outpatient and emergency services are provided on a cash basis or on insurance assignment. We accept MasterCard, Visa, American Express and Discover credit cards. If you have questions about your bill, please call the number printed on the statement.



Stroke Support GroupYou are invited to attend our community centered support group for aneurysm/stroke survivors and loved ones called STARS, Steps Against Recurrent Strokes. For more information, call 281-348-8975 or look for more details on page 40.

HospiceWhen comfort and supportive care are needed for termi-nally ill patients and their families, a hospice referral might be indicated. Depending on the patient’s needs, hospice care may be provided by an independent hospital or agency —in the home or in our inpatient facility. Please ask your nurse to contact your case manager for more information.

What a Hospital Bill CoversThe hospital bill covers the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, therapy and the services of hospital employees. You will receive a separate bill from your physicians for their professional services. If you have questions about these separate bills, please call the number printed on each statement.

The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company and that you have the final responsibility for payment of your hospital bill.

Patient AccountingDepending upon your hospital coverage, a representative from the Patient Access department may visit you. The Financial Counselor is available to answer questions about your hospital expenses and help make appropriate arrangements for payment of these expenses.

Express discharge is available for patients who have paid the patient portion of their bill before discharge. If you have any questions, please contact the Financial Counselor at 281-348-8858.

Pre-CertificationMost insurance plans now require pre-certification for hospital stays and certain tests and procedures in order for you to be eligible for full policy benefits. It is your responsibility to see that this is completed. This information can be found on your insurance card. If you are unsure of your pre-certification requirements, we recommend that you contact your insurance company as soon as possible.



Professional FeesThe hospital’s policy, as mandated by federal and state regulations, requires a physician to interpret all diagnostic studies. A radiologist interprets all radiological and nuclear medicine test studies. A pathologist interprets all laboratory and pathological test studies. A cardiologist, cardiovascular surgeon or other physician interprets all pulmonary and cardiovascular results. However, we also have pulmonologists who are to interpret results as well. An anesthesiologist will administer anesthesia or oversee your care if a surgical procedure is performed. An emergency room physician will treat all emergency room patients. Please be aware that these professional fees are not included in your hospital charges. However, these physicians will file your insurance as provided to them by the hospital. Please direct any questions you have regarding these charges or billing to the appropriate office:

United Northeast Radiology: 281-423-0300Northeast Pathology Group: 713-432-1500Deerwood MSO (Anesthesiologist): 281-540-7500EM Care: 800-362-2731Please note: Your physician may also consult other

specialists regarding your medical care.

Coordination of Benefits (COB)Coordination of Benefits, referred to as COB, is a term used by insurance companies when you are covered under two or more insurance policies. This usually happens when both husband and wife are listed on each other’s insurance policies, when both parents carry their children on their individual policies, or when there is eligibility under two federal programs. This also can occur when you are involved in a motor vehicle accident and have medical insurance and automobile insurance.

Most insurance companies have COB provisions that determine who is the primary payer when medical expenses are incurred. This prevents duplicate payments. COB priority must be identified at admission in order to comply with insurance guidelines. Your insurance

Uninsured?If you are in need of assistance with your hospital bill, call the Financial Counselor at 281-348-8858.


may request a completed COB form before paying a claim and every attempt will be made to notify you if this occurs. The hospital cannot provide this information to your insurance company. You must resolve this issue with your insurance carrier in order for the claim to be paid.

Medicare We will need a copy of your Medicare card to verify eligibility and to process your claim. You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments are the patient’s responsibility.

Medicaid We will need a copy of your Medicaid card. Medicaid has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary.

Commercial InsuranceAs a service to our customers, we will forward a claim to your commercial insurance carrier based on the information you provide at the time of registration. It is very important for you to provide all related information such as policy number, group number and the correct mailing address for your insurance company.

If You Have No InsuranceA representative from the Patient Access department will discuss financial arrangements with you. Representatives are available to assist you in applying for Medicaid or other government assistance programs. Contact the Financial Counselor at 281-348-8858 for more information.


Hospital Map

DaySurgery

h2uSleep Lab

Endoscopy &Day SurgeryWaiting Area Lab

Cath Lab Cath Lab/Echo/vascular

Neuro/CV ICU

Neuro/CV ICU

WaitingRoom

& VALET

O.R.

5500’s Medical North

CardiacRehab

North Tower 5th floor-

Medical Telemetry4th Floor - Neuro IMU

3rd floor - IMU2nd floor - ICU

1st Floor EmergencyDepartment

Complimentary Valetand Shuttle Services


TheBreastCenter

Radiology

WaitingArea

desk

Radiology/Ultrasound

EMERGENCYDEPARTMENT

ENTRANCE

Entrance Hours• During the hours of 7:00 a.m. - 7:00 p.m., please enter through• the North Entrance, West Entrance, Rehab Entrance or • The Women & Children's Center South Entrance• The North Entrance is open from 7:00 a.m. to 9:00 p.m.• After 9:00 p.m., please enter through the Emergency Department • Entrance or the South Entrance. Ultrasound

REHAB ENTRANCE

WESTENTRANCE

HealthInformation

Management

CommunityRoom

142

New CafeteriaOpening February

2014

Gift Shop

South Tower3rd floor - Pediatric Unit Medical/Surgical Telemetry

2nd floor – Nurseries & Postpartum Suites

1st floor – NICU, Labor & Delivery, and

Antepartum Suites

THE WOMEN & CHILDREN’S CENTER

SOUTH ENTRANCESurgical/Oncology Unit

2201-2227 and 3301-3330NORTH

Administration

Pre-Assessment

West TowerProfessional Office

Building

KingwoodMedical.com

Human

Resources

A

ObservationUnit

Chapel

Community Room


DaySurgery

h2uSleep Lab

Endoscopy &Day SurgeryWaiting Area Lab

Cath Lab Cath Lab/Echo/vascular

Neuro/CV ICU

Neuro/CV ICU

WaitingRoom

& VALET

O.R.

5500’s Medical North

CardiacRehab

North Tower 5th floor-

Medical Telemetry4th Floor - Neuro IMU

3rd floor - IMU2nd floor - ICU

1st Floor EmergencyDepartment



TheBreastCenter

Radiology

WaitingArea

desk

Radiology/Ultrasound

EMERGENCYDEPARTMENT

ENTRANCE

Entrance Hours• During the hours of 7:00 a.m. - 7:00 p.m., please enter through• the North Entrance, West Entrance, Rehab Entrance or • The Women & Children's Center South Entrance• The North Entrance is open from 7:00 a.m. to 9:00 p.m.• After 9:00 p.m., please enter through the Emergency Department • Entrance or the South Entrance. Ultrasound

REHAB ENTRANCE

WESTENTRANCE

HealthInformation

Management

CommunityRoom

142

New CafeteriaOpening February

2014

Gift Shop

South Tower3rd floor - Pediatric Unit Medical/Surgical Telemetry

2nd floor – Nurseries & Postpartum Suites

1st floor – NICU, Labor & Delivery, and

Antepartum Suites

THE WOMEN & CHILDREN’S CENTER

SOUTH ENTRANCESurgical/Oncology Unit

2201-2227 and 3301-3330NORTH

Administration

Pre-Assessment

West TowerProfessional Office

Building

KingwoodMedical.com

Human

Resources

A

ObservationUnit

Chapel


While your loved one is in the hospital, who will speak up for him or her? You can, by being the patient’s advocate—the person who will help the patient work with doctors, nurses and hospital staff. To help your loved one make the best decisions about his or her care and treatment, follow the advice in the Caregiver list at right.

While you are making sure that your loved one’s needs are being met, don’t neglect your own. Caregiving is a stressful and time-consuming job. You may neglect your diet, your normal exercise routine and your sleep needs. You may find that you have little or no time to spend with friends, to relax or to just be by yourself for a while. But downtime is important. Don’t be reluctant to ask for help in caring for your loved one. Take advantage of friends’ offers to help and look into local adult daycare programs. Find out more about how you can ease the stress of caregiving at www.caregiver.org.

For the CaregiverBUDDHA

In compassion lies the world’s true strength.

Your role as a patient advocate

CAREGIVER...know what conditionyour loved one is being treated for.

patient’s rightsKnow your patient’s rights and responsibilities (See page 18).

advance directivesKnow whether or not your loved one has an advance directive and if so, what it specifies (See page 20).

ask questionsIf your loved one is too ill or reluctant to ask questions, make note of his or her concerns and any you may have and don’t be afraid to speak up (See Speak Up! on page 13).

help track medicationsYour loved one may be prescribed medications while in the hospital and may be seen by several doctors. Write down prescribed medications in a small notebook.

what’s next?Will your loved one need home care or care at another facility? Ask to speak with a case manager to find out what your options are.


About Our FacilityServing North Harris, East Montgomery and Liberty Counties for more than 20 years, Kingwood Medical Center’s com-mitment to quality care in a convenient lo-cation continues to strengthen. Kingwood Medical Center is currently comprised of 373 beds. The hospital is also home to 500 physicians and 1,300 employees.

The Brain & Spine CenterKingwood Medical Center is recognized by the Joint Commission as a Primary Stroke Center and recognized by the American Heart Association’s Gold Plus Performance Achievement Award. Did you know neuroscience also involves the spinal cord and nervous system as well as the brain? Our team is comprised of neurologists, neurosurgeons, neuro-interventionalists, critical care physicians and neuro nurse practitioners whose goal is to accurately diagnose and treat your neurological condition. Our dedicated neurosurgery operating room, Neuro ICU, and neuro-interventional radiology suite, are unique to Montgomery county. We offer treatment for but not limited to:n Back pain caused by a range of

conditions like scoliosis, herniated discs or compression fractures

n Spinal and brain tumors including pituitary or metastatic tumors, acoustic neuromas, colloid cysts and many others

n Brain aneurysms, which are weakened

or bulging spots in a blood vessel in the brain

n Stroke, which occurs when a blood vessel is blocked by a clot or bleeds and disrupts the flow of oxygen and nutrients to the brain

STARS: A Support Group for Aneurysm/Stroke Survivors & Loved Ones meets in January, March, May, July, September and November. For details, call 281-348-8975. To find a physician at Kingwood Medical Center, call our physician referral line at 800-258-5064.

The Breast CenterOur Breast Center is one of the most comprehensive facilities for breast diagnostics in the Northeast Houston region. Whether coming for a routine breast screening or further testing, the Breast Center features the highest quality imaging services and breast care for women.Diagnostic procedures performed at the Breast Center include:n Breast ultrasoundn Stereotactic breast biopsiesn Ultrasound core biopsiesn Bone-density testing to evaluate

for osteoporosisThe state-of-the-art center offers

leading edge-technology, including:

About Our Facility


About Our Facility

n Full-field digital mammographyn Genetic Testing for breast and ovarian

cancer-related gene mutations n Integrated computer assisted

diagnosis (CAD)n Updated ultrasound equipment

Digital technology allows radiologists to enlarge, minimize, lighten or darken images to see and diagnose questionable areas. To increase patient comfort, we use soft-touch mammo pads to alleviate traditional mammogram discomforts. Because personal attention is so important at our Breast Center, each biopsy patient receives a phone call from a staff member with her results.

Early detection of breast disease offers the best opportunity for treatment. For that reason, the American College of Radiology recommends women undergo a baseline mammogram between ages 35 and 40 and annually starting at age 40. To schedule an appointment, please call 281-348-8281. Tomography Coming Soon…

Cardiovascular CenterThe Cardiovascular Program at Kingwood Medical Center provides unparalleled care to thousands of residents the Lake Houston area and surrounding communities, allowing patients to avoid the added stress of traveling many miles to the Texas

Medical Center. Our Interventional Cardiology program was the first in the area and evolved to offer the area’s only open heart surgery program. Kingwood Medical Center’s comprehensive program is an Accredited Chest Pain Center also comprised of vascular surgery, electrophysiology, cardiovascular surgery, pulmonary diagnostics and stress testing as well as cardiac rehabilitation and Mended Hearts Support Group. Mended Hearts Support Group meets the first Monday of February, April, June, August, October and December. For details, call 281-348-8175. For more detailed information about our cardiac services, please visit www.kingwoodmedical.com.

The Center for Wound CareAt The Center for Wound Care, a department of Kingwood Medical Center, we understand that healing wounds is a complex process, which involves thorough assessments, accurate diagnoses and appropriate treatment to achieve optimum results. Our highly skilled team of wound care physicians, nurses and hyperbaric technicians works with each patient to develop an individualized plan of care to help patients with chronic wounds heal faster. Services available at The Center for Wound Care include: Adjunctive Hyperbaric Oxygen Therapy (HBOT), Negative Pressure Wound Therapy, Aggressive Conventional Care, Wound Debridement, Compression Therapy, and FDA Approved bioengineered skin substitutes.


The Center for Wound Care is conveniently located at 1330 Kingwood Drive in suite 200 and open 8:00 a.m. to 5:00 p.m. Monday through Friday. Call 281-348-7301 for more information or to schedule an appointment.

Diabetes Self-Management CenterThis center was awarded the prestigious American Diabetes Education Recognition Certificate for its quality diabetes self-management education program. It provides inpatient and outpatient management programs designed to help persons with diabetes improve their self-care skills. Self-management training includes insulin administration, medication management, blood glucose monitoring, personal healthcare guidelines and nutritional management. Family members and caregivers are encouraged to attend the training. Depending upon the needs of the patient, training is provided in the classroom setting or on an individual basis. The Diabetes Self-Management Center is located at 1330 Kingwood Drive in suite 100 and is open 8:00 a.m. to 4:30 p.m., Monday through Friday. For directions or additional information, call 281-348-8697. The Diabetes Support Group meets the second Tuesday on even months from 6:30 p.m. to 8:00 a.m. For details, call 281-348-8697.

Emergency ServicesAlthough emergencies are not planned, you can plan where to go in case one occurs. As a fully-functional Level

III emergency services provider, Kingwood Medical Center’s Emergency Department is the EMS provider of choice in the area and will serve over 50,000 patients in 2014. Our Emergency Department is open 24/7 and is staffed by board-certified Emergency physicians, Registered Nurse, PAs, Nurse Practitioners and patient care technicians.n 24 Hour Emergency Center – Fall Creek

From sprains and broken bones to middle-of-the-night-fevers, allergic reactions, and all major and minor adult and pediatric emergencies, 24 Hour Emergency Care – Fall Creek is here to help you 24 hours a day, seven days a week. An onsite lab and diagnostic center allows our highly trained emergency physicians to provide you with treatment based on quick and accurate test results. Located at 9711 North Houston Parkway East in Humble. For directions or additional information, call 281-441-6520.

EndoscopyFrom heartburn to swallowing difficulties or even cancer, many Americans experience gastrointestinal problems. Chances are that you, a friend or loved one will experience some form of gastrointestinal distress at one time or another. For that reason, annual screenings are recommended for individuals 50 years of age and older. Endoscopy Services at Kingwood Medical Center are designed to minimize patient fears, pain and discomfort by using light sedation. We also use state-of-the-art tech-


nologies which result in improved images and more accurate diagnoses. Looking for more information? Log on to kingwood-medical.com for further details.

Imaging ServicesKingwood Medical Center has a variety of comprehensive services providing the latest technology to assist in your diagnosis and treatment plan, including: n Radiology (X-ray)

Board-certified Radiologists provide supervision and guidance for the diagnostic and fluoroscopic procedures performed by nationally registered technologists.

n CT ScanComputed Tomography (CT) Scans are used when physicians suspect patients have medical problems not easily detected from a physical exam. We offer two 64-slice CT imaging systems that capture images head-to-toe in less than 10 seconds, and also offer cardiac CT—a painless exam using an X-ray source to take detailed images of the heart and vessels.

n Magnetic Resonance Imaging (MRI)The highest quality MRI diagnostic information available is provided by our 1.5T magnet, which links to a computer and creates detailed images of organs and soft tissue. Our advanced registered technologists specialize in MR imaging and are committed to providing patients with a satisfying experience.

n UltrasoundThis test bounces sound waves off tis-sue and organs and translates the sound

waves into sonograms (images) rather than using radiation (X-ray technol-ogy). Our sonographers provide diagnostic and therapeutic procedures to assist your physician in keeping you healthy or returning you to health.

n Nuclear MedicineNuclear medicine allows us to record radiation in organs, bones and tissues from the inside out. Radiopharmaceuticals are injected, swallowed or inhaled by a patient and the internal emissions are recorded on a computer. Among the services provided in this department are Nuclear Cardiology and lung scans.

Inpatient RehabilitationThe newly constructed rehabilitation unit provides an individualized inpatient program for patients disabled by injury or illness. Our rehabilitation professionals can assist you in returning to maximum function and independent quality of life following surgery or injury. They can also help patients who experience pain, disease or delay in development. Your physician can refer you for inpatient rehabilitation services at Kingwood Medical Center by calling 281-348-8965.

OrthopedicsKingwood Medical Center offers orthopedic services from non-surgical and minimally invasive procedures

About Our Facility


to traditional surgery as well as rehabilitation for muscle, joint and bone injuries and abnormalities. Our skilled and dedicated Orthopedists use the latest in high-tech diagnostic tools, including high-speed CT scanning, ultrasound and angiogram. For more information or for physician referral, call 800-258-5064.

Pediatric CareYour children. Precious and priceless ... and they are treated that way at the area’s only designated Pediatric Unit. When it comes to caring for your little ones, the Kingwood Medical Center team knows that being in the hospital is not the same for kids as it is for adults, so our Pediatric Unit is tailored to meet the needs of children and their families. We offer advanced services such as pediatric anesthesiology and pediatric surgery as well as specialized pediatric physicians available 24/7 to care for your child. Our pediatric hospitalists are board-certified pediatricians devoted to caring for children while they are in the hospital. These physicians work with the children’s primary physicians to coordinate care and consult on the best treatment options for each patient. From newborns to teenagers, our Pediatric Unit provides the highest quality care for patients and their parents. Services close to home, coupled with age-specific activities make this unit a warm, friendly place to get well. Coming Soon … Pediatric Emergency Department.

Sleep Center Of ExcellenceOur Sleep Center of Excellence provides complete diagnostic sleep studies, monitoring for oxygen saturation and carbon dioxide levels, as well as the measuring of sleep parameters to determine the appropriate amount of oxygen required during sleep. The atmosphere is not only comfortable but also technologically advanced. Each room is equipped with a bed, a bathroom, personal phone, television, individual climate control and adjustable lighting. The goal: to provide patients with the highest quality service in a comfortable yet efficient and professional atmosphere. All staff are specially trained in the care and testing of patients with sleep-related problems. The most common sleep disorders are snoring and sleep apnea, while others include:n Insomnian Parasomniasn Narcolepsyn Restless Leg Syndromen Sleep/Wake Rhythm DisordersFor more information about our Sleep Lab, overnight testing and referrals, please visit www.kingwoodmedical.com or call 281-348-8373.

Surgical ServicesKingwood Medical Center’s Surgical Department consists of seven operating suites, three dedicated C-section rooms and two endoscopy suites. Surgical services include the specialties of:n Cardiovascularn Endoscopyn General


n Gynecology (including Gyn/Oncology and Urogynecology)

n Neurosurgeryn Orthopedicsn Otolaryngologyn Podiatryn Roboticsn Thoracicn Urologyn Vascular

Urology ServicesUrology is a surgical specialty focusing on conditions and diseases of male and female urinary tracts. Urologists are specialty physicians who perform a variety of surgical procedures for the kidneys, bladder, prostate, urethra and testes. They also treat a number of ailments like prostate disease, kidney stones and incontinence. Kingwood Medical Center offers the latest advances in minimally invasive surgery to our Urology patients. Using miniature instruments inserted via a small tube, called a laparoscope, through tiny incisions in the body revolutionized the way patients are treated for a variety of conditions. Laparoscopic surgeries result in less discomfort, quicker recovery times and better outcomes for patients than traditional “open” surgery. To find a physician at Kingwood Medical Center, call our physician referral line at 800-258-5064.

Women and Children’s CenterHaving a baby? Join our team of experts at Kingwood Medical Center for your joyous occasion. We offer a full range of expertise from prenatal care through labor and delivery to postpartum. Delivering over 2500 babies each year, we are committed to ensuring the comfort and well being of the entire family with:n 4-bed assessment center for non-stress

tests and other special proceduresn 12-bed Labor and Delivery Unit n 3 C-Section Operating Rooms on standby 24 hours a day with a specially trained staffn 8-bed Antepartum Unit for patients

with high risk pregnancies.n Postpartum Care

Recognizing the special needs of women immediately after giving birth, Kingwood Medical Center provides a dedicated, 36-bed Postpartum Care Unit. Our goal is to create a peaceful surrounding that reduces stress while maximizing patient comfort. An on-site lactation specialist also is available to assist with breastfeeding education.

n NurseryOur Well Baby Nursery is dedicated to ensuring that you, your new baby and your family are well taken care of during the first few days after your baby arrives. Our compassionate and caring

About Our Facility


nursing staff is here to help when you may need it most.

n NICUWe also care for our tiniest patients in our Level II and III Neonatal Intensive Care Units (NICU), which provide highly specialized care in comforting surroundings. Our Neonatologist works with Neonatal Nurse Practitioners who are staffed on the unit 24/7 along with respiratory therapists and other specially-trained staff to monitor and care for each baby in the unit. Rest assured our team of doctors, nurses, and other NICU caregivers will do their best to provide emotional support for you while caring for your infant’s medical needs. Please – ask us questions. We are here to help.

From the courageous spirits of our littlest patients to the compassionate hearts of our healthcare workers, our NICU is about commitment to life. Until the babies in our NICU are strong and healthy enough to go home to their families, they are part of ours.

In addition to services for expectant and new moms, Kingwood Medical Center also offers women specialized healthcare as individual as they are. Whether you need an annual exam, information about menopause or options regarding hysterectomy, our experienced OB/GYNs are here to help.

n Neonatal Transport Team Kingwood Medical Center offers a specially trained Neonatal Transport

Team, caring for newborns 24 hours a day, seven days a week. The Neonatal Transport Team Nurses have specialized skills and equipment to care for newborns while they are being transported by air or by ground from your site to ours, where we care for them until they are strong enough to go home.

n Antepartum CareIn our eight-bed Antepartum Unit, we provide care for those OB Patients who are experiencing problems during their pregnancy. Kingwood has a Maternal-Fetal Medicine Physician on staff who is specially trained to take care of the high risk patient population.

n Audio/Video taping and PhotographyLabor & Delivery - Audio/videotaping and photography will NOT be allowed during the labor and delivery process; however, it is allowed after the birth – provided the mother’s and baby’s conditions are stable. If the baby and/or mother are unstable after delivery, audio/videotaping and photography will NOT be allowed until the baby and/or mother are stabilized and physician and staff approve the audio/videotaping and photography.

Support Groupsn Alzheimer’s & Dementia

Presented by and hosted at Silverado Senior Living Center. For details or to RSVP, call 281-312-2526

n Breastfeeding Every Monday 10:00 a.m. to noon, except holidays. To RSVP, call 800-258-5064.


n Diabetes Meets the second Tuesday on even months from 6:30 p.m. to 8:00 a.m. For details, call 281-348-8697.

n Mended Hearts Meets the first Monday of February, April, June, August, October and December. For details, call 281-348-8175.

n STARS: A Support Group for Aneurysm/Stroke Survivors & Loved Ones You are invited to attend our stroke support group. The group is called STARS, Steps Against Recurrent Strokes. The group meets from 6:00 p.m. to 7:00 p.m. on the third Monday of the month in January, March, May, July, September, and November. For details, call 281-348-8975.

n H2u At Kingwood Medical CenterKingwood Medical Center has a health and wellness program for adults. Known as the H2U program, it offers health education, screenings and discounts to help members get well and stay healthy. For additional information, contact the H2U office at 281-348-8982.

South Tower Expansion Growing Women’s ServicesOur new, three story South Tower adds 155,400 square feet to the hospital and approximately 100 additional jobs, to support the increasing healthcare needs of the communities we serve.

The Women and Children’s Center includes:1st Floor n 12 Labor, Delivery and

Recovery Suites n 8 High-risk Antepartum Suites n Neonatal Intensive Care Unit n 3 C-Section Operating Rooms n 4 bed OB Triage Suite2nd Floor n 36 Post Partum Suites n Well Baby Nursery3rd Floor n Pediatric Unit n Medical/Surgical Suites

Changes to Existing Hospital n Relocation and expansion of

–Admitting Department – Chapel – Gift Shop

n Corridor connecting North and South Tower

n Newly Designed Kitchen and Cafeteria Expansion

Parking n Additional 100 parking spaces

added at SE corner of campus n Additional 85 parking spaces

added at NW corner of campus

Kingwood Medical Center provides complimentary valet and shuttle parking services Monday through Friday at the North Entrance.

About Our Facility

Moving is the best medicine. Keeping active and losing weight are just two of the ways that you can fight osteoarthritis pain. In fact, for every pound you lose, that’s four pounds less pressure on each knee. For information on managing pain, go to fightarthritispain.org.

• Newly renovated 2013• Outdoor pool• Complimentary full breakfast• Free Wi-Fi• Winner of the 2013 Trip Advisor Certificate of Excellence for Hotels

Ask For Our Special HCA RateConveniently located less than half a mile from Kingwood Medical Center

Houston-Kingwood

22675 Highway 59 North • Houston, TX 77339 | (281) 359-2700 • www.holidayinnexpress.com/kingwoodtx

N

Quality Care Close to Home.

Hospital

Phone DirectoryPage 5

As a full-service, acute-care hospital, Kingwood Medical Center has provided the community with high-quality, cost-effective healthcare for more than 20 years. Kingwood Medical Center is growing with the community and has completed an $80 million expansion of a new, three-story Women and Children’s Center, adding 155,400 square feet to the hospital and approximately 150 additional jobs to support the increasing healthcare needs of the communities we serve. Currently, Kingwood Medical Center has more than 500 physicians on staff, supported by 1,300-plus healthcare professionals, and offers a range of inpatient and outpatient medical, surgical and specialty services including:

Specialized Services• 24-Hour Emergency Center

in Fall Creek• Brain & Spine Center• Breast Center• Cardiovascular Center• Diabetes Self-Management

Center• Emergency Services• Endoscopy• Endovascular Services• Gynecology (including Gyn/

Oncology and Urogynecology)

• Imaging• Inpatient Rehabilitation• Neonatal Care (Level II & III NICU)• Obstetrics (including High Risk OB)• Orthopedics• Robotic Surgery• Sleep Center of Excellence• Surgical Services• Urology • Women and Children’s Center• Wound Care Center• Coming soon... Tomography and Breast

Center Expansion

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