Theme:Theme:

KAIZEN / Work Improvement/ QCC Action Plan

Name of Circle:

Date:

KAIZEN / Work Improvement/ QCC Team MembersKAIZEN / Work Improvement/ QCC Team Members

NAME POSITION Years of Service Mobile No. E-mail

2

Name of the QCC:

Identification of Service Related Problems/OpportunitiesIdentification of Service Related Problems/Opportunities

Sl. No. Service Related Problems/Opportunities Priority

3

KAIZEN/ Work Improvement/ QCC Project Description KAIZEN/ Work Improvement/ QCC Project Description

Current Situation( )

4

Desired Situation ( )

WIP Theme:

KPI: KPI:

Identification of Causes of the Selected ProblemIdentification of Causes of the Selected Problem

5

5W1H Analysis for Selected Priority Causes5W1H Analysis for Selected Priority Causes

6

Cause 1 Cause2 Cause3

WHERE is the problem located?

WHY, WHY, WHY does it happen?

WHAT needs to be done?

WHO is responsible for the action?

By WHEN will he take action?

HOW much will it cost or save?

Root Causes and Required ActionsRoot Causes and Required Actions

7

Root Cause1:

Root Cause 2:

Root Cause 3:

Action(s)1:

Action(s) 2:

Action(s) 3:

8

Actions Person in charge

Weeks/Dates

1 2 3 4 5 6 7 8 9 10 11 12

Implementation Schedule - GANTT Chart