Quality Data. Quality Response.

Database Summary ReportTimeperiodfrom1-14-2009to2-13-2009

Records in Database 2,842,003

Percent Database Accuracy 99.64%

Data Quality is No Accident

Improving and managing your data quality today and positioning your

organization for NG9-1-1 requirements are our focus. With 911 Datamaster,

success begins before the call is made.

99.64%

.36%Accurate Inaccurate

Data Quality: Success Begins Before the Call is Made

• Data Quality saves lives.Itistheforemost

concernofany9-1-1authority.Thebest

dispatchers,thebestCPEandthebest

responsetimeareworthnothingifthecaller

locationisincorrectormissing.

• Data Quality is your responsibility.Take

controlofyourowndataandapplyyourown

highstandards—bothfortraditionalandforthe

migrationtoNG9-1-1.

• Data Quality is our focusat911Datamaster,

andoursoftwareistheresultofalmost20

yearsofexperienceandcustomerinput.

Thehoursspentbydataanalystsbehindthescenes

arecrucialtoaqualityresponse.Usingtheirown

staffandtheirownstandards,ourcustomershave

reportedover99percentdataaccuracy.

Don’t your citizens deserve the best?

Long-term Industry Experience and Understanding

911Datamaster,foundedin1993,focuses

exclusivelyonthedevelopmentandsupportof

agrowingsuiteofbest-in-class9-1-1data

validationandrequest/responsesoftware.

UsingitssolidfoundationintraditionalALI,

itsextensiveindustryknowledgeandits

participationinNENAstandardscommittees,

911Datamasternowprovidesthetoolsto

enableaseamlessmigrationtoNG9-1-1.

Inadditiontoofferingcustomer-centric,innovative

technology,911Datamasteristheprovenleaderin

one-on-onepersonalserviceandsupport.

Nomatterwhatthesizeofthe9-1-1authority,

911Datamastercanprovidethetoolstoachieve

outstandingdataquality,comprehensivedataand

transactionreportingandsuperbreal-time

communication.

No matter what the size of the 9-1-1 authority, 911 Datamaster can provide the tools

to achieve outstanding data quality, comprehensive data and transaction reporting,

and superb real-time communication.

Smart Solutions Make the Complex Simpler: A Seamless Migration to NG9-1-1

Real-timecommunicationandqualitydatamanagement

toolsareattheheartofbothtraditionalandNG9-1-1

systems.Foralmost20years,911Datamasterhas

beenatrustedproviderinbothcoreareaswithits

9-1-1 DBMSand9-1-1 ALI/Remarkssoftware.The

webinterfacesfortheseproducts,9-1-1 WebDBMS

and9-1-1 WebPSAP,providereal-timedataaccessto

avarietyofstakeholders.

911Datamasterhassimplifiedthetransitionto

NG9-1-1byaddingtwonewproductstoits

traditionaluser-friendlyline.

worksseamlesslywith9-1-1DBMS

whileincorporatingthefunctionalityrequiredfor

NG9-1-1datamanagementandvalidation.These

capabilitiesincludeVDB/ERDB/LVF/ECRFandprovide

fullmigrationintoi3withoutcostlytechnology

acquisitionandprocessoverhaul.

worksseamlesslywith9-1-1

ALI/Remarkswhileincorporatingthefunctionalityofa

LISinani2/i3environment.

BothDataNexusandDataBondallowcustomersto

migratetoNG9-1-1technologyontheirownschedules.

911 Datamaster has gone far beyond my expectations. The changes and additional

developments they made to their software package to accommodate the uniqueness

of my project was absolutely amazing and continues to be.”

—9-1-1 Industry Veteran

“

Does Datamaster meet my expectations in terms of software?

Absolutely. One hundred percent. Customer support? Absolutely.”

—9-1-1 Industry Veteran

“

Customer Input and Customer Service are Mission Critical

911Datamasterdoesmorethansellsoftware;it

isatrustedpartnerinsoftwaredevelopment,training

andsupport.

• Continuousproductimprovementisdriven

notonlybyevolvingNENAstandardsbut

alsobyongoinginputfromcustomers.

• Softwaretrainingiscustomized:itisalways

providedon-siteandalwaysusesthe

customer’sowndata.

• 911Datamasteriscommittedtoproviding

best-in-classpersonalcustomerattention

throughresponsive,reliable24/7/365support.

911Datamasterpridesitselfonexceedingcustomer

expectationsinbothsoftwareandsupport.

911Datamaster.com

NENAMemberLong Term Defi nition Working Group

Access Provider Information Working GroupLVF/ECRF Working Group

E9-1-1InstituteMember

E9-1-1InstituteBoardMember

AllianceforTelecommunicationIndustrySolutions(ATIS)

EmergencyCommunicationInterconnectionForum(ESIF)

911IndustryAlliance(9IA)