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University of Central Florida Quality Improvements Through Institutional Effectiveness Quality Improvements Through Institutional Effectiveness Annual Report July 6, 2005
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University of Central Florida

Quality Improvements Through Institutional Effectiveness

Quality Improvements Through Institutional Effectiveness

Annual ReportJuly 6, 2005

Examples of Quality Improvements College of Arts and Sciences

Examples of Quality Improvements College of Arts and Sciences

Sociology, B.A.Assessment method: exit exam and poster presentations at research symposium Results: students not as strong as desired in using theory and research methodsAction taken: introduced more data analysis modules into courses taken before methods and statistics course Improvement: expect student work in theory and research methods to improve

Sociology, B.A.Assessment method: exit exam and poster presentations at research symposium Results: students not as strong as desired in using theory and research methodsAction taken: introduced more data analysis modules into courses taken before methods and statistics course Improvement: expect student work in theory and research methods to improve

Examples of Quality Improvements College of Arts and Sciences

Examples of Quality Improvements College of Arts and Sciences

Humanities, B.A.Assessment method: senior portfolios Results: students’ performance in critical discussion and thesis development below what faculty would likeActions taken: 1. new first year course, Encountering the Humanities2. new senior course, Humanities Research SeminarImprovement: expect to ascertain entry skills and growth in these areas

Humanities, B.A.Assessment method: senior portfolios Results: students’ performance in critical discussion and thesis development below what faculty would likeActions taken: 1. new first year course, Encountering the Humanities2. new senior course, Humanities Research SeminarImprovement: expect to ascertain entry skills and growth in these areas

Examples of Quality Improvements College of Arts and Sciences

Examples of Quality Improvements College of Arts and Sciences

Theatre, B.A.Assessment method: measures of performance that do not assess all students on important dimensionsResults: faculty rethought mission of B.A. in a performing arts departmentAction taken: faculty redesigned student learning outcomes Improvement: new assessment methods critical to evaluate consequences

Theatre, B.A.Assessment method: measures of performance that do not assess all students on important dimensionsResults: faculty rethought mission of B.A. in a performing arts departmentAction taken: faculty redesigned student learning outcomes Improvement: new assessment methods critical to evaluate consequences

Examples of Quality Improvements College of Arts and Sciences

Examples of Quality Improvements College of Arts and Sciences

Clinical Psychology, Ph.D.Assessment method: competencies at end of programResults: need to develop accurate assessment of key competenciesAction taken: faculty established benchmarks at many points in the program Improvement:1. 96% of students beyond the first year presented at conferences2. 100% of students beyond the first year co-authored research articles

Clinical Psychology, Ph.D.Assessment method: competencies at end of programResults: need to develop accurate assessment of key competenciesAction taken: faculty established benchmarks at many points in the program Improvement:1. 96% of students beyond the first year presented at conferences2. 100% of students beyond the first year co-authored research articles

Examples of Quality Improvements College of Business Administration Examples of Quality Improvements College of Business Administration

All Academic Degree Programs 2004-2005: program

plans have all been examined for revision

Assessment method: new for each program, learning outcomes

and assessment for outcomes have been integrated within

existing courses, either through examinations or class projects

Results: accurate assessment of student performance on AACSB

competencies

All Academic Degree Programs 2004-2005: program

plans have all been examined for revision

Assessment method: new for each program, learning outcomes

and assessment for outcomes have been integrated within

existing courses, either through examinations or class projects

Results: accurate assessment of student performance on AACSB

competencies

Examples of Quality Improvements College of Business Administration Examples of Quality Improvements College of Business Administration

All Academic Degree Programs 2004-2005: (continued)

Action taken: curriculum and assessment mapping of

competencies for each program

Improvement: AACSB outcomes can be accurately gauged for

all students using improved system of assessment

All Academic Degree Programs 2004-2005: (continued)

Action taken: curriculum and assessment mapping of

competencies for each program

Improvement: AACSB outcomes can be accurately gauged for

all students using improved system of assessment

Examples of Quality Improvements College of Business Administration Examples of Quality Improvements College of Business Administration

Undergraduate Student ServicesAssessment method: Balanced Scorecard assessment technique employing goals and benchmarks of success, included:

student satisfaction surveysanalysis of student wait times and the number of students helped by peer advisorsanalysis of the number of professional development opportunities offered, and employee rewards

Results: areas for improvement of services identified

Undergraduate Student ServicesAssessment method: Balanced Scorecard assessment technique employing goals and benchmarks of success, included:

student satisfaction surveysanalysis of student wait times and the number of students helped by peer advisorsanalysis of the number of professional development opportunities offered, and employee rewards

Results: areas for improvement of services identified

Examples of Quality Improvements College of Business Administration Examples of Quality Improvements College of Business Administration

Undergraduate Student ServicesAction taken:

1. advisors assigned to students by major2. redesigned orientation presentations3. redesigned business process4. implemented weekly peer advising staff meetings5. instituted Peer Advisor of the Month rewards program6. advisors encouraged to attend professional development

opportunities

Undergraduate Student ServicesAction taken:

1. advisors assigned to students by major2. redesigned orientation presentations3. redesigned business process4. implemented weekly peer advising staff meetings5. instituted Peer Advisor of the Month rewards program6. advisors encouraged to attend professional development

opportunities

Examples of Quality Improvements College of Business Administration Examples of Quality Improvements College of Business Administration Undergraduate Student Services

Improvements:1. advisors-students are developing a sense of relationship

and rapport2. redesigned orientation presentations convey more

relevant information to students and parents3. streamline registration, decrease student wait times, and

more readily identify PeopleSoft errors4. facilitate training and disseminate information5, 6. advisors and peer advisors are more engaged

Undergraduate Student ServicesImprovements:

1. advisors-students are developing a sense of relationship and rapport

2. redesigned orientation presentations convey more relevant information to students and parents

3. streamline registration, decrease student wait times, and more readily identify PeopleSoft errors

4. facilitate training and disseminate information5, 6. advisors and peer advisors are more engaged

Examples of Quality Improvements College of Education

Examples of Quality Improvements College of Education

Social Science Education, B.S. English Language Arts Education, B.S.

Assessment method:student teaching evaluations by college coordinator, supervising teacherstudent portfolio evaluations (based on state standards)Florida Teacher Certification Examinations pass rateshire and rehire data for program graduatesgraduating senior survey; principals’ survey

Social Science Education, B.S. English Language Arts Education, B.S.

Assessment method:student teaching evaluations by college coordinator, supervising teacherstudent portfolio evaluations (based on state standards)Florida Teacher Certification Examinations pass rateshire and rehire data for program graduatesgraduating senior survey; principals’ survey

Examples of Quality Improvements College of Education

Examples of Quality Improvements College of Education

Social Science Education, B.S. (continued)English Language Arts Education, B.S.

Results: need to structure course sequenceneed to assign faculty to more than one program

Actions taken:implemented prototype capstone seminar co-requisite to Internship IIestablished recommended 4-year course sequence, including revision of prerequisites sequencerevision of graduating senior survey items

Social Science Education, B.S. (continued)English Language Arts Education, B.S.

Results: need to structure course sequenceneed to assign faculty to more than one program

Actions taken:implemented prototype capstone seminar co-requisite to Internship IIestablished recommended 4-year course sequence, including revision of prerequisites sequencerevision of graduating senior survey items

Examples of Quality Improvements College of Education

Examples of Quality Improvements College of Education

Social Science Education, B.S. English Language Arts Education, B.S. (continued)

Improvement:

better use of faculty resources

assessment data linked to state standards for teacher education via program-specific survey questions on graduating senior survey

Social Science Education, B.S. English Language Arts Education, B.S. (continued)

Improvement:

better use of faculty resources

assessment data linked to state standards for teacher education via program-specific survey questions on graduating senior survey

Examples of Quality ImprovementsCollege of Engineering and Computer Science

Examples of Quality ImprovementsCollege of Engineering and Computer Science

Civil Engineering, B.S.Assessment method: tests and project integration Results: students not as strong as desirable on surveying and statics skillsAction taken: new surveying curriculum developed with student learning outcomes, and appropriate assessments developed and integrated into curriculumImprovement: improved performance in surveying skillsand in statics skills

Civil Engineering, B.S.Assessment method: tests and project integration Results: students not as strong as desirable on surveying and statics skillsAction taken: new surveying curriculum developed with student learning outcomes, and appropriate assessments developed and integrated into curriculumImprovement: improved performance in surveying skillsand in statics skills

Examples of Quality Improvements College of Engineering and Computer Science

Examples of Quality Improvements College of Engineering and Computer Science

Mechanical Engineering, B.S.Assessment method: curriculum examination for Mechanical and Aerospace programs Results: students taking longer to graduate than plannedActions taken:

1. streamline Mechanical and Aerospace curricula to have parallel course offerings & assessments developed and integrated into curriculum;

2. require EML 3034 (Modeling & methods) as a prerequisite course for EML 4142 (Heat Transfer) & EML 4220 (Vibration) Improvement: improved numerical and computer skillsin problem solving

Mechanical Engineering, B.S.Assessment method: curriculum examination for Mechanical and Aerospace programs Results: students taking longer to graduate than plannedActions taken:

1. streamline Mechanical and Aerospace curricula to have parallel course offerings & assessments developed and integrated into curriculum;

2. require EML 3034 (Modeling & methods) as a prerequisite course for EML 4142 (Heat Transfer) & EML 4220 (Vibration) Improvement: improved numerical and computer skillsin problem solving

Examples of Quality Improvements College of Health and Public AffairsExamples of Quality Improvements College of Health and Public Affairs

Public Administration, B.A. and B.S.Assessment method: content analysis by review of core course syllabiResults: course content did not always align with core competenciesAction taken: key faculty mapped core course objectives to program learning outcomes; ongoing revisions of syllabi and textbook selections Improvement: curriculum consistency across course sections and enhanced coverage of core competencies

Public Administration, B.A. and B.S.Assessment method: content analysis by review of core course syllabiResults: course content did not always align with core competenciesAction taken: key faculty mapped core course objectives to program learning outcomes; ongoing revisions of syllabi and textbook selections Improvement: curriculum consistency across course sections and enhanced coverage of core competencies

Examples of Quality Improvements College of Health and Public AffairsExamples of Quality Improvements College of Health and Public Affairs

Radiologic Sciences, B.S.Assessment method: Program Clinical Competency EvaluationResults: in AYs 02-03 and 03-04 greater failure rate in exam component testing adult chest and knee radiographic procedures Action taken: during radiographic procedures lab, increased amount of time and instructor supervision of students practicing patient positioning for chest and knee radiographyImprovement: 100% pass rate in AY 04-05 Effect: improved quality of radiographic examination; reduced radiation exposure for patients

Radiologic Sciences, B.S.Assessment method: Program Clinical Competency EvaluationResults: in AYs 02-03 and 03-04 greater failure rate in exam component testing adult chest and knee radiographic procedures Action taken: during radiographic procedures lab, increased amount of time and instructor supervision of students practicing patient positioning for chest and knee radiographyImprovement: 100% pass rate in AY 04-05 Effect: improved quality of radiographic examination; reduced radiation exposure for patients

Examples of Quality Improvements College of Health and Public AffairsExamples of Quality Improvements College of Health and Public Affairs

Nursing, B.S.N.Assessment method: Assessment Technologies Institute (ATI) critical thinking exit exam Results: July 04 graduates scored a group mean of 71.7%, lower than the program type mean of 73% Action taken: increased use of critical thinking case studies in two core courses and clinicals; included graded critical thinking assignmentsImprovement: May 05 graduates earned group mean of 74.3%, above national and program type means

Nursing, B.S.N.Assessment method: Assessment Technologies Institute (ATI) critical thinking exit exam Results: July 04 graduates scored a group mean of 71.7%, lower than the program type mean of 73% Action taken: increased use of critical thinking case studies in two core courses and clinicals; included graded critical thinking assignmentsImprovement: May 05 graduates earned group mean of 74.3%, above national and program type means

Examples of Quality Improvements Burnett College of Biomedical Sciences

Examples of Quality Improvements Burnett College of Biomedical Sciences

Molecular Biology and Microbiology, M.S.Assessment method: written comprehensive examination of basic concepts Results: students not performing as expected in some basic concept areasAction taken: required all students to take or audit new BMS core coursesImprovement: pass rate on comprehensive exam improved 40%

Molecular Biology and Microbiology, M.S.Assessment method: written comprehensive examination of basic concepts Results: students not performing as expected in some basic concept areasAction taken: required all students to take or audit new BMS core coursesImprovement: pass rate on comprehensive exam improved 40%

Examples of Quality Improvements College of Optics and Photonics

Examples of Quality Improvements College of Optics and Photonics

Center for Research and Education in Optics & Lasers (CREOL):

Assessment method: data collected and analyzed for number of research proposals and contracts, total dollars, number of patent disclosures, and number of partnership contracts with industry Results: need for changes in resource allocationActions taken:

parameters used in faculty evaluations additional staff resources provided for proposals, post-award contract management, and external development and marketing

Center for Research and Education in Optics & Lasers (CREOL):

Assessment method: data collected and analyzed for number of research proposals and contracts, total dollars, number of patent disclosures, and number of partnership contracts with industry Results: need for changes in resource allocationActions taken:

parameters used in faculty evaluations additional staff resources provided for proposals, post-award contract management, and external development and marketing

Examples of Quality Improvements College of Optics and Photonics

Examples of Quality Improvements College of Optics and Photonics

Center for Research and Education in Optics & Lasers (CREOL):

Improvements (compared to FY2003-2004):total contract awards of $16.7M ($12.6 M Federal, $4.1 M Industry)proposal submissions total value increased by over $4M. total number of industry contracts increased by 75%, counting the 24 FPCE Partnership Projects with 20 different companiespatent disclosures increased by 63%averages per faculty member: exceeded objectives for research funding (199%), proposals (500%), and patents (129%)

Center for Research and Education in Optics & Lasers (CREOL):

Improvements (compared to FY2003-2004):total contract awards of $16.7M ($12.6 M Federal, $4.1 M Industry)proposal submissions total value increased by over $4M. total number of industry contracts increased by 75%, counting the 24 FPCE Partnership Projects with 20 different companiespatent disclosures increased by 63%averages per faculty member: exceeded objectives for research funding (199%), proposals (500%), and patents (129%)

Examples of Quality Improvements Office of Research and Commercialization

Examples of Quality Improvements Office of Research and Commercialization

Office of Technology TransferAssessment method: survey of TT systems and processes Results: need for integrated database identifiedAction taken: developed integrated database to track technology disclosures, patents, license agreements, expenses, and revenuesImprovement: more efficient, effective management of TT activities, including improved cost recovery from licensees; disclosures increased by 130% and license agreements by 83%

Office of Technology TransferAssessment method: survey of TT systems and processes Results: need for integrated database identifiedAction taken: developed integrated database to track technology disclosures, patents, license agreements, expenses, and revenuesImprovement: more efficient, effective management of TT activities, including improved cost recovery from licensees; disclosures increased by 130% and license agreements by 83%

Examples of Quality Improvements Office of Research and Commercialization

Examples of Quality Improvements Office of Research and Commercialization

Institute for Simulation and TrainingAssessment method: student survey of awareness of modeling and simulation financial aid opportunitiesResults: found students were not aware of financial aid available in modeling and simulationAction taken: developed revised informational materials regarding financial aid developed for studentsImprovement: award of fellowships tripled and assistantships nearly doubled

Institute for Simulation and TrainingAssessment method: student survey of awareness of modeling and simulation financial aid opportunitiesResults: found students were not aware of financial aid available in modeling and simulationAction taken: developed revised informational materials regarding financial aid developed for studentsImprovement: award of fellowships tripled and assistantships nearly doubled

Examples of Quality Improvements President’s Division

Examples of Quality Improvements President’s Division

UCF Foundation, Inc.Assessment method: regular report review to monitor the accuracy of the donor databaseResults: data not as accurate as desirableAction taken: began scanning gift documentation for all transactions producing a complete set of documentation batches for the fiscal yearImprovement: viable data has increased 24% over the previous year, with continuous improvement sought via process design and emphasis on quality control

UCF Foundation, Inc.Assessment method: regular report review to monitor the accuracy of the donor databaseResults: data not as accurate as desirableAction taken: began scanning gift documentation for all transactions producing a complete set of documentation batches for the fiscal yearImprovement: viable data has increased 24% over the previous year, with continuous improvement sought via process design and emphasis on quality control

Examples of Quality Improvements President’s Division

Examples of Quality Improvements President’s Division

UCF Athletics Association, Inc.Assessment method: audit of Golden Knights Club membership dataResults: found membership could be increased if more effort could be directed Action taken: restructured staff to include a director of Golden Knights ClubImprovement: membership numbers increased by 17% and donations increased 51% from previous year

UCF Athletics Association, Inc.Assessment method: audit of Golden Knights Club membership dataResults: found membership could be increased if more effort could be directed Action taken: restructured staff to include a director of Golden Knights ClubImprovement: membership numbers increased by 17% and donations increased 51% from previous year

Examples of Quality Improvements President’s Division

Examples of Quality Improvements President’s Division

UCF Athletics Association, Inc.Assessment method: review of academic performance of student athletesResults: found lower academic performance than hopedAction taken: continue improving and strengthening support for academic resources for student athletesImprovement: 44.5% of UCF student athletes achieved a 3.0 or better in the classroom, qualifying them for the Athletics Director’s Honor Roll

UCF Athletics Association, Inc.Assessment method: review of academic performance of student athletesResults: found lower academic performance than hopedAction taken: continue improving and strengthening support for academic resources for student athletesImprovement: 44.5% of UCF student athletes achieved a 3.0 or better in the classroom, qualifying them for the Athletics Director’s Honor Roll

Examples of Quality Improvements President’s Division

Examples of Quality Improvements President’s Division

University AuditAssessment method: internal survey assessing efficiency of electronic work papersResults: lower efficiency rating than hopedAction taken: conducted two paperless audits as trial study; plan to perform all future audits with electronic work papersImprovement: less auditor time required; reduced paper costs; faster, more efficient review process; more effective work paper format; and, shared file capabilities

University AuditAssessment method: internal survey assessing efficiency of electronic work papersResults: lower efficiency rating than hopedAction taken: conducted two paperless audits as trial study; plan to perform all future audits with electronic work papersImprovement: less auditor time required; reduced paper costs; faster, more efficient review process; more effective work paper format; and, shared file capabilities

Examples of Quality Improvements President’s Division

Examples of Quality Improvements President’s Division

Diversity InitiativesAssessment method: pre- and post-assessment instruments of faculty participants in FCTL Summer Conference-Diversity TrackResults: suggested refinements in programActions taken:

1. lecture and presentation time was decreased and project work time was increased

2. the resource binder was tailored to focus on issues identified in faculty conference applications

Diversity InitiativesAssessment method: pre- and post-assessment instruments of faculty participants in FCTL Summer Conference-Diversity TrackResults: suggested refinements in programActions taken:

1. lecture and presentation time was decreased and project work time was increased

2. the resource binder was tailored to focus on issues identified in faculty conference applications

Examples of Quality Improvements President’s Division

Examples of Quality Improvements President’s Division

Diversity Initiatives Actions taken: (continued)

3. community building and “self-work” experiences were added as core elements of the diversity track process

4. collaboration with other units providing faculty development experiences was encouraged

5. the university’s diversity course criteria and application were included in the diversity track resource binder

Diversity Initiatives Actions taken: (continued)

3. community building and “self-work” experiences were added as core elements of the diversity track process

4. collaboration with other units providing faculty development experiences was encouraged

5. the university’s diversity course criteria and application were included in the diversity track resource binder

Examples of Quality Improvements President’s Division

Examples of Quality Improvements President’s Division

Diversity Initiatives (continued)Improvements: overall increase of 44% for faculty perceived competence for diversity-related items and issues, with three items reflecting more than a 55% increase: 1.the ability to create an assessment that is culturally responsive 2.the ability to incorporate UCF diversity and other resources/services into course projects and activities and 3.the ability to provide students/colleagues with resources and information on diversity content and pedagogy

Diversity Initiatives (continued)Improvements: overall increase of 44% for faculty perceived competence for diversity-related items and issues, with three items reflecting more than a 55% increase: 1.the ability to create an assessment that is culturally responsive 2.the ability to incorporate UCF diversity and other resources/services into course projects and activities and 3.the ability to provide students/colleagues with resources and information on diversity content and pedagogy

Examples of Quality Improvements President’s Division

Examples of Quality Improvements President’s Division

Diversity Initiatives (continued)Improvements:

satisfaction with diversity track sessions greater than 90%; courses across 5 colleges have been transformed; networking and colleague collaboration were viewed as valuable components of the diversity track experience;involvement in non-conference diversity track

activities increased

Diversity Initiatives (continued)Improvements:

satisfaction with diversity track sessions greater than 90%; courses across 5 colleges have been transformed; networking and colleague collaboration were viewed as valuable components of the diversity track experience;involvement in non-conference diversity track

activities increased

Examples of Quality Improvements President’s Division

Examples of Quality Improvements President’s Division

Equal Opportunity and Affirmative Action Programs

Assessment method: unit director prepared an annual assessment of data collected from each faculty and A&P hiring action transmitted to the office for reviewAction taken: faculty and A&P hiring process has been re-designed four times in 10 years, with marked improvements in the EO/AA office’s processing speed each timeImprovement: processing time in EO/AA has decreased from 3.0 days before institutional effectiveness to 1.3 days in 2004-05 (annual averages)- this was accomplished in the face of a 200% increase in recorded hiring actions documented from 1999-2005

Equal Opportunity and Affirmative Action Programs

Assessment method: unit director prepared an annual assessment of data collected from each faculty and A&P hiring action transmitted to the office for reviewAction taken: faculty and A&P hiring process has been re-designed four times in 10 years, with marked improvements in the EO/AA office’s processing speed each timeImprovement: processing time in EO/AA has decreased from 3.0 days before institutional effectiveness to 1.3 days in 2004-05 (annual averages)- this was accomplished in the face of a 200% increase in recorded hiring actions documented from 1999-2005

Student Development and Enrollment Services

Student Development and Enrollment Services

Student Academic Resource CenterAssessment method:

end of Term Grades for FTIC’s in CHM 2045; SPSS analysisTutor Trac records

Results:FTIC Chemistry students not performing as well as desiredstudents not aware of or using tutoring available

Student Academic Resource CenterAssessment method:

end of Term Grades for FTIC’s in CHM 2045; SPSS analysisTutor Trac records

Results:FTIC Chemistry students not performing as well as desiredstudents not aware of or using tutoring available

Student Development and Enrollment Services

Student Development and Enrollment Services

Student Academic Resource CenterActions taken:

collaborated with Chemistry department for support of future assessmentChemistry placement exam was developedmessage was added to PeopleSoft system alerting students that tutoring is available for CHM 2045tutoring support for CHM 1020 and 1032 was added to help prepare students for upper level Chemistry courses

Student Academic Resource CenterActions taken:

collaborated with Chemistry department for support of future assessmentChemistry placement exam was developedmessage was added to PeopleSoft system alerting students that tutoring is available for CHM 2045tutoring support for CHM 1020 and 1032 was added to help prepare students for upper level Chemistry courses

Student Development and Enrollment Services

Student Development and Enrollment Services

Student Academic Resource CenterImprovements:

76% increase in the number of students who utilized tutoring for Chemistry 2045 academic year 2004-2005 verses year 2003-2004over 4000 students (duplicated count) have taken the Chemistry Placement Exam for placement in the appropriate Chemistry level courseadditional funding was received to provide tutoring for Chemistry courses

Student Academic Resource CenterImprovements:

76% increase in the number of students who utilized tutoring for Chemistry 2045 academic year 2004-2005 verses year 2003-2004over 4000 students (duplicated count) have taken the Chemistry Placement Exam for placement in the appropriate Chemistry level courseadditional funding was received to provide tutoring for Chemistry courses

Student Development and Enrollment Services

Student Development and Enrollment Services

Student UnionAssessment method: point of service surveyResults: student union personnel found that fewer than the expected number of students felt that the union had a student oriented atmosphereAction taken: the facilities have been expanded and renovatedImprovements: will be gauged by student response to the next cycle of survey data

Student UnionAssessment method: point of service surveyResults: student union personnel found that fewer than the expected number of students felt that the union had a student oriented atmosphereAction taken: the facilities have been expanded and renovatedImprovements: will be gauged by student response to the next cycle of survey data

Student Development and Enrollment Services

Student Development and Enrollment Services

Career Services and Experiential LearningAssessment method: 2002-2003 and 2003-2004 attendance logs of recruitment activities, noting employer participation or attendance comparedResults: employer participation in UCF recruiting activities increased almost 17%, exceeding 10% goalAction taken: personnel changes: 3 assistant directors and new outreach program established for development and enhancement of employer relationsImprovements: 74% increase in new employer contacts; 28% increase in interviews; aggressive employer outreach strategy initiated

Career Services and Experiential LearningAssessment method: 2002-2003 and 2003-2004 attendance logs of recruitment activities, noting employer participation or attendance comparedResults: employer participation in UCF recruiting activities increased almost 17%, exceeding 10% goalAction taken: personnel changes: 3 assistant directors and new outreach program established for development and enhancement of employer relationsImprovements: 74% increase in new employer contacts; 28% increase in interviews; aggressive employer outreach strategy initiated

Student Development and Enrollment Services

Student Development and Enrollment Services

Creative SchoolAssessment method: checklist of skills used in Fall 2004 and Spring 2005 to gauge children’s growth Results:

100% (109 children) increased their cognitive skills89% (82 children) increased their social skills94% (102 children) increased their personal development skills95% (107 children) increased their spoken and written language skills90% or 98 children increased their large and small motor skills

Creative SchoolAssessment method: checklist of skills used in Fall 2004 and Spring 2005 to gauge children’s growth Results:

100% (109 children) increased their cognitive skills89% (82 children) increased their social skills94% (102 children) increased their personal development skills95% (107 children) increased their spoken and written language skills90% or 98 children increased their large and small motor skills

Student Development and Enrollment Services

Student Development and Enrollment Services

Creative School (continued)Action taken: changes in school curriculum to ensure children’s basic skill acquisition are made based on the results from this testingImprovements: basic skills acquisition has improved over last year

Creative School (continued)Action taken: changes in school curriculum to ensure children’s basic skill acquisition are made based on the results from this testingImprovements: basic skills acquisition has improved over last year

Student Development and Enrollment Services

Student Development and Enrollment Services

Housing and Residential LifeAssessment method: telephone survey of stratified random sample of students in housing; ACUHO-I/EBI Benchmarking Survey; qualitative data collectedResults: students not as satisfied with residence life as hoped; ACUHO-I/EBI scores lower than desirableAction taken: changes made in LINK program; expansion of programs for residents; new guidelines for resident assistants initiatedImprovements: satisfaction increased from 61.8% in 2004 to 82.2% in 2005 (phone survey); ACUHO-I/EBI results not available at present

Housing and Residential LifeAssessment method: telephone survey of stratified random sample of students in housing; ACUHO-I/EBI Benchmarking Survey; qualitative data collectedResults: students not as satisfied with residence life as hoped; ACUHO-I/EBI scores lower than desirableAction taken: changes made in LINK program; expansion of programs for residents; new guidelines for resident assistants initiatedImprovements: satisfaction increased from 61.8% in 2004 to 82.2% in 2005 (phone survey); ACUHO-I/EBI results not available at present

Administration and FinanceAdministration and Finance

Finance and AccountingAssessment method: audit report; internal records of electronic funds transfer to UCF employees on travel requests; records of responses to financial aid and student refund transfers to any bankResults: audit report unqualified; need more efficient funds transfer processAction taken: changes made with banks and internal programming to process electronic transfers fasterImprovements: maintain unqualified audit; transfers for employees and students more efficient

Finance and AccountingAssessment method: audit report; internal records of electronic funds transfer to UCF employees on travel requests; records of responses to financial aid and student refund transfers to any bankResults: audit report unqualified; need more efficient funds transfer processAction taken: changes made with banks and internal programming to process electronic transfers fasterImprovements: maintain unqualified audit; transfers for employees and students more efficient


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