QUALITY MANAGEMENT An improvement for satisfactory

Aditya Kurniawan- FORMULATRIX Quality Assurance Engineer mail: Aditya@formulatrix.com

Kontrak Kuliah

• Presentasi Kelompok Homogen 30%

• Makalah Kelompok Heterogen 30%

• UAS 40%

RPKPS (Rencana Program dan Kegiatan Pembelajaran Semester)

Prt Materi Pembelajaran Kriteria Bentuk Bobot

1 PENDAHULUAN - Definisi Quality Product Elements

(QPE) - Komponen Quality Product Elements

(QPE) - Definisi Quality Service Elements

(QSE) - Komponen Quality Service Elements

(QSE)

2 SIX SIGMA - Pengertian Six Sigma - Fungsi Six Sigma - Pengertian DPMO - Fungsi DPMO - Perhitungan nilai Six Sigma - Konversi nilai Six Sigma - Definisi Quality Improvement

3 FMEA (Failures Modes and Effect Analysis) - Definisi FMEA - Komponen FMEA - Intensive Quality Inspection - 5 Whys analysis

4 BASIC TOOLS of QUALITY - Definisi Basic Quality Tools - Komponen Basic Quality Tools -

QUALITY MANAGEMENT An improvement for satisfactory

Aditya Kurniawan- FORMULATRIX Quality Assurance Engineer mail: Aditya@formulatrix.com

QUALITY PARAMETER SERVICE / PRODUCT?

Aditya Kurniawan- Quality Assurance Engineer

Quality Products ELEMENTS Multi grid focus

Auto scheduling imaging

Up to 182 plate scanning

Conformance

Repeatability to 1/10000

1yr covered to free maintenance

(none)

Performance ?

Features ?

Reliability ?

Conformance ?

Durability ?

Serviceability ?

Aesthetics ?

Aditya Kurniawan- Quality Assurance Engineer

Quality Service ELEMENTS ?

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Performance

• An indicator on how good something fits to its MAIN requirements

Aditya Kurniawan- Quality Assurance Engineer

Performance

Aditya Kurniawan- Quality Assurance Engineer

What do you want from a switch?

The ability to connect electric current when needed

Features

• An additional value that found supportive to the main purpose of the product

Aditya Kurniawan- Quality Assurance Engineer

Features

Aditya Kurniawan- Quality Assurance Engineer

LED switch : emits light when ON

Fuse : provide over current protection

Rigid body fire resistant

Reliability

• A degree of value on how reliable is a product based on the customer requirement

Aditya Kurniawan- Quality Assurance Engineer

Reliability

Aditya Kurniawan- Quality Assurance Engineer

LED switch : emits light when ON (400 lumens)

Fuse : provide over current protection (>2A)

Rigid body fire resistant (up to 900C)

Conformance

• A value showing fitness to the requirements of the customer

Aditya Kurniawan- Quality Assurance Engineer

Durability

• A duration of working ability taken from a product

Aditya Kurniawan- Quality Assurance Engineer

Serviceability

• Covering an ability to be maintained or maintenance able

Aditya Kurniawan- Quality Assurance Engineer

Aesthetics

• Perception on a value of art an good-looking

Aditya Kurniawan- Quality Assurance Engineer

HOW to maintain those elements?

Aditya Kurniawan- Quality Assurance Engineer

Define the target (quality planning) Call for QUALITY Inspection (quality control) Redesign (quality improvement)

Quality Cycle

Quality Planning strategy

Aditya Kurniawan- Quality Assurance Engineer

Define the CUSTOMER NEEDS by analyzing using QPE Inspect all items on EACH CATEGORY Plan the controlling management based on level of importance! Make A LIST!

Pick & Analyze

Aditya Kurniawan- Quality Assurance Engineer

PICK a product below or make your OWN then make the analysis

FINAL

PROJECT

Quality Products ELEMENTS

Performance

Features

Reliability

Conformance

Durability

Serviceability

Aesthetics

Aditya Kurniawan- Quality Assurance Engineer

TUGAS

AKHIR

Quality Parameter using 5Why’s

on quality elements (performance) The switch CANNOT connect electric current when needed

Why? (1)

The pin inside is not touching Why? (2)

The screw is too tight Why? (3)

- Why? (4)

- Why? (5)

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Aditya Kurniawan- Quality Assurance Engineer

Quality Parameter using 5Why’s

on quality elements (Features) The switch burnt on less than 60C

Why? (1)

The material cause it Why? (2)

The mix of polyester cause it Why? (3)

- Why? (4)

- Why? (5)

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Aditya Kurniawan- Quality Assurance Engineer