Prepared & Presented By : Naveed Ramzan

Quality Management

Prepared & Presented By : Naveed Ramzan

Agenda

● What is Quality ?

● Why we need it ?

● How we can improve quality ?

● Rule of Thumb

Prepared & Presented By : Naveed Ramzan

Lets Recap

● What is a project ?

- Group of Inter-related tasks

- Have start/finish date

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Lets Recap

● What is a task ?

Group of Inter-related activities

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Lets Recap

● What is an activity ?

Group of Inter-related

sub-activities or action

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Lets Recap

● What is a quality ?

Features and characteristics of a product or service that reflects its

ability to satisfy customer's needs

Prepared & Presented By : Naveed Ramzan

Lets Recap

● What is a grade ?

● Level of satisfaction

– Meet Customer Expectations– Exceed Customer Expectations– Delight Your Customers– Amaze Your Customers

Prepared & Presented By : Naveed Ramzan

Lets Recap

● What is a Accuracy ?

How far we are from the customer's need?

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Lets Recap

● What is a Precision ?

How close we are to get the customer's need?

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Need of Quality

“Prevention is better than cure !”

Need to do 3 steps● Plan Quality Process● Perform Quality Assurance● Control Quality Assurance

Prepared & Presented By : Naveed Ramzan

Plan Quality Process

● Requirements● Stakeholders● Schedule and Cost● Risk Assessment● Organization Assets

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Perform Quality Assurance

● Project Schedule● What should be exactly?● What is right now?● Change Requests & Approvals● Update Document (If needed)● Update Organization Assets (if needed)

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Quality Control

● Accuracy vs. Precision● Prevention vs. Inspection ● Attribute vs. Variable Sampling● Change Requests & Approvals● Tolerance vs. Control limits

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Rule of Thumb

● 80% of outcomes can be attributed to 20% of the causes for a given event

● Need to fix those 20%

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Implement 80/20 Rule

● Cause & Effect Diagram

● Pareto Chart

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Quote by Quality Guru

Quality is fitness for intended use

(Joseph Juran)

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References

● http://consistentlygreat.wordpress.com/2009/12/24/the-four-levels-of-customer-satisfaction/

● https://www.project-management-prepcast.com/index.php/freetry-it/free-pmp-tips/pmp-exam-tips/336-pmp-exam-tip-what-is-the-difference-between-quality-assurance-and-quality-control

● http://www.pm-primer.com/perform-quality-control/

● http://en.wikipedia.org/wiki/Pareto_principle

● http://upload.wikimedia.org/wikipedia/commons/thumb/5/52/Ishikawa_Fishbone_Diagram.svg/500px-Ishikawa_Fishbone_Diagram.svg.png

Prepared & Presented By : Naveed Ramzan

FAQs

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