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QUALITY MANAGEMENT COURSES – BioMed Online
Gary Cheung
Quality & Training Manager, Haematology – King’s College Hospital
Who are you? Practising Quality
Managers/Officers? Pathology Lab Managers Cytogenetics Lab Managers Molecular Lab Managers Joint responsibility Others
What do want from a QM course?
Cost? Time? Accreditation/certification/box
ticking? Personal development? Quality Improvement? Other?
TYPES OF QM COURSES (With thanks & apologies to Ann Lockhart)
Full time (FT)
Part time (PT)
Distance Learning (DL)
e-Learning – interactive programs
SOME AVAILABLE COURSES
“Ulster”Certificate of Extended Practice in Quality Management (DL/eL)
“Greenwich” Quality Systems Management (DL/eL)
MSc Quality Management (FT, PT, DL) Diploma in Quality (PT) HNC Quality (PT + DL) Many others
IBMS Certificate of Extended Practice in Quality Management Developed by Biomedical Scientists for
Quality Officers/Managers within Clinical Laboratories
Introductory level course to introduce a ‘new’ specialty and a ‘new’ learning environment “Suitable for Quality Officers”
Delivered through the University of Ulster using WebCT
IBMS Certificate of Extended Practice in Quality Management
Course structure – 6 modules1. Introduction to Quality Management2. Error Logging3. ISO Standards4. CPA Standards/Document Control5. Change Management6. Laboratory Audit
GREENWICH QUALITY SYSTEMS MANAGEMENT Developed by HealthCare Scientists for
Quality Managers within Clinical Laboratories
Delivered through the University of Greenwich using WebCT
Includes 2 face-to-face workshops Introduction to WebCT & Tutors Opportunity to give a formal presentation
GREENWICH QUALITY SYSTEMS MANAGEMENT Content Summary
1. Meaning of Quality
2. Quality Assurance\Control
3. Management Review
4. Accreditation
5. Internal Quality Audit incl. Audit Checklists
6. Customer Survey
7. Self Assessment\Reflection
..\QM\Greenwich
Declaration of Interests I am a member of Biomed Online
(Greenwich) Steering Committee I cannot compare Ulster/Greenwich
course from direct experience, but..
I completed the Greenwich QSM course & the Ulster “Training Officers” course
Comparison
Ulster Greenwich
Cost (out of date)£650 £725/£650
CATS (MSc) 30 30
IBMS CPD Points 100 100
Duration 12 weeks 12 weeks
Student:Tutor 100:1 – 25:1 12:1 – 8:1
Assessment 60 MCQ in 75 mins Quizzes, essays and project work
Follow up advanced course?
Yes Yes
ULSTER STUDENT COMMENTS
I enjoyed the experience and would recommend it to all aspiring to be quality managers at whatever level within pathology
It was a new but enjoyable experience to study online
Overall a fair start, but room for improvement
GREENWICH STUDENT COMMENTS
I generally found the course very useful, particularly the audit section, and this will benefit my workplace as we had little experience of audit systems
I found the concept and delivery of the on-line course very rewarding although hard work
I am very enthusiastic about the role of such courses in the future education and professional development of Biomedical scientists and HealthCare Scientists in general
Advanced QM (Greenwich)
1. Introduction
2. Anatomy of a job description: Activity 1.1
3. How am I doing?: Activity 1.2
4. Personal development planning
5. Activity 1.3 (assessed) QM PDP6. Designing and implementing a quality management system in
your laboratory
7. A look at the quality management system (QMS)
8. A changing approach to quality
9. Breaking open the QMS
10. Activity 2.3 (assessed): A strategy for implementing a quality system and an evaluation of communication (project plan & report)
Advanced QM (Greenwich)
1. Introduction: Making change happen
2. Evaluation
3. Continual improvement
4. Activity 3.3: (assessed) – Report on a Quality Improvement
5. Working together
6. About working together: Activity 4.1
7. Supporting others
8. Establishing and maintaining co-operative working relationships
9. Developing people: Activity 4.2
10. Activity 4.3 Plan & run a training workshop (assessed)
MSc in Quality ManagementUNIVERISTY OF PAISLEY
Core modules Quality Assurance and Management
Systems Dynamics of Management Communication
with Quality Appraisal and Measurement Information Technology Statistical Quality Control Project
MSc in Quality ManagementUNIVERISTY OF PAISLEY
Support Modules (2 from) Materials & Quality Reliability Engineering Computer Aided Engineering Manufacturing Systems Non-Destructive Testing & Condition
Monitoring Service Quality
MSc in Quality ManagementUNIVERISTY OF PAISLEY
Optional Modules (2 from) Strategic Quality Management Interpersonal Skills & Change
Management Software Quality Management & Advanced
IT Statistical Process Design Operations Management Managing Customer Service
MSc in Quality ManagementUNIVERISTY OF PAISLEY
Assessment At least 1 Summative Assessment for each
module (Coursework) Final Examination for each module DISSERTATION PROJECT
Course lasts – approximately 33 months
MSc in Total Quality Management& Business ExcellenceUNIVERISTY OF STIRLING
Course content Human Aspects of Quality Quality Systems & assessment Performance Management & Measurement Total Quality Management (TQM) Systems Analysis Business Process Management
MSc in Total Quality Management& Business ExcellenceUNIVERSITY OF STIRLING
Course content cont. Relational Databases TQM & Business Excellence Business Process Management Managing Service Quality Enterprise Planning/Operations
Management
MSc in Total Quality Management& Business ExcellenceUNIVERISTY OF STIRLING
Assessment At least 1 Summative Assessment for each
module (Coursework) Final Examination for each module DISSERTATION PROJECT
Course lasts – approximately 33 months
MSc in Managing Quality in Health CareUniversity of Birmingham
4 Core modules Introduction to Health Care Quality Health Service Management Quality Measurement and Management Choice of
Involving Consumers in Health Care Quality Clinical and Professional Quality
Plus 2 additional modules Dissertation Project
IQA Diploma in Quality Delivered on a part-time basis at
various centres in the UK Scotland
Aberdeen College Bell College Glenrothes College Kilmarnock College
IQA Diploma in Quality Course content – 6 units
D1 - Introduction to Quality
D2 - Quality Management
D3 - Quality Tools & Techniques
D4 - Communications & Project Management
D5 - Project
D6* - Quality & Environmental Management
D7* - Information Technology & Quality Management
IQA Diploma in Quality Units D1 – D4 are mandatory and
delivered over 1 semester (15 weeks)
Unit 5 – Project is student centred
Units 6 and 7 are optional so student must chose one
IQA Diploma in Quality Assessment
One summative assessment per unit except D5
Followed by an end of semester examination
PROJECT – D5 Award
IQA Diploma in Quality 130 CATS at level 4
All units must be completed within a 6 year time frame
HNC Quality James Watt College
Business & Management Quality Part time – 2 evenings/week for 2 years
or Distance Learning 7 modules plus Project Assessments
Summative Coursework Closed and/or Open Book Presentations