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8/9/2019 Quality Management from POME by Gautam Koppala VT
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1
Kanaka maha lakshmi Thalli
Be bold when you loose and be calm when youBe bold when you loose and be calm when youwin.win.
POMEPOMEPOMEPOMEPOMEPOMEPOMEPOME0707070707070707"Changing the Face" can change nothing."Changing the Face" can change nothing.
But "Facing the Change" can change everything.But "Facing the Change" can change everything.
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2 0 0 7 ,P OME
, G a u t am _K o p p al a ,Al l Ri gh
t sR
e s er v e d
KANAKAMAHAL AK S HMI T HAL L I
T HI S B O
OKI S DE DI C AT E DT OT HE AL MI GHT Y
,WH O
AL WAY
S S H
OWE R
S HE RBL E S S I N
G S ONHE R
C HI L DRE N.
8/9/2019 Quality Management from POME by Gautam Koppala VT
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2 0 0 7 ,P OME
, G a u t am _K o p p al a ,Al l Ri gh
t sR
e s er v e d
PR
O J E C T
S AND
OPE RAT I ON
S
MANA
GE ME NT E XP
O S E D
( P OME )
P ar t Q
UAL I T YMANA
GE ME NT F ORPR
O J E C T S
A C OL L E C T I ONAME L I
ORAT E DBY
GA
UT AMK
OPPAL AV.T .
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, G a u t am _K o p p al a ,Al l Ri gh
t sR
e s er v e d
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2007, POME, Gautam_Koppala, All Rights Reserved
You are the only person who can revolutionise your life.You are the only person who can influence your happiness,
your realisation and your success.You are the only person who can help yourself.
Your life does not change, when your boss changes,when your friends change, when your parents change,
when your partner changes, when your company changes.Your life changes when YOU change,when you go beyond your limiting beliefs,
when you realize that you are the only one responsible for your life.
8/9/2019 Quality Management from POME by Gautam Koppala VT
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2 0 0 7 ,P
OME
, G a
u t am _K
o p p al a ,Al l Ri gh
t sR e s
er v e d
C o p yr i gh t 2 0 0 7 P
OME
A l l r i gh t s
r e s er v e d .N
o p ar t of t h i s
pr o d u c t m
a y b er
e pr o d u c e d or u t i l i z e d
i n an yf or m or
b y an ym
e an s ,
el e c t r oni c or m
e c h ani c al ,i n c l u d i n g
ph o t o c o p y ,r e c or
d i n g , b r o a d c a s t i n g , or b y
an yi nf or m
a t i on
s t or a g e or
r e t r i ev al s y s t em ,wi t h o u
t p er m
i s s i oni nwr i t i n gf r om
t h e a u t h or G a u t am K
o p p al a.
A l l k n
owl e
d g ei nP OME
b o ok i s
s er vi c em
ar k s an d / or t r a d em ar k s of t h e a u t h or G a u t am K
o p p al a.
E x c e p t a s o t h er wi s e
s p e c i f i e d ,n am
e s ,m
ar k s ,l o g
o s an d t h el i k e
u s e d i n
t h e
e d u c a t i on al / t e a c h
i n g c on t en t
of t h e s em
a t er i al s ar ei n t en d
e d t o b e , an d t o t h e b e s t of L i c en s or s
[ G a u t am K
o p p al a s ] k n
owl e
d g e an d
b el i ef ar e ,f i c t i t i o u s .N
on e of t h en am e s ,m
ar k s , or l
o g o s u s e d h
er ei ni s i n
t en d e d t o d e pi c t an y
p a s t or
pr e s en t i n
d i vi d u al or en t i t y , or an y t r a d em ar k , s er vi c em
ar k , or o t h er pr o t e c t a b l em
ar k of an y
i n d i vi d u al or
en t i t y.A n
yl i k en e s s , s i mi l ar i t y
or s am en e s s b e t w e en an yn am
e ,m
ar k , or l o g o
u s e d h
er ei n b yL i c en s or
an d
t h en am
e ,m ar k , or l o g o
of an yi n
d i vi d u al or en t i t y , p a s t or pr e s en t ,i s m
er el y
c oi n c i d en t al an d
uni n t en t i on al .A n y
s u c h n am
e s ,m ar k s , an d l o g o s
u s e d i n
t h e e d u c a t i on al / t e a c h i n
g c on t en t of t h e s e
m a t er i al s ar e u s e d onl y t o pr ovi d e
ex am pl e s f or
p ur
p o s e s of t e a c h i n
g t h e e d u c a t i on al c on t en t
of t h e
m a t er i al s , an d ar ei nn
ow
a yi n
t en d e d t o b e u s e d i n
an y t r a d em ar k s en s e or m
ann er .
T h en am
e s of a c t u al p a s t or pr e s en t i n
d i vi d u al s , en t i t i e s ,
t r a d em ar k s , s er vi c em
ar k s ,l o g o s
an d t h el i k e
( o t h er t h an t h o s e
of L i c en
s or u s e d i n
t h e e d u c a t i on al / t e a c h i n
g c on t en t of t h e s em
a t er i al s ar e u s e d onl y t o
pr ovi d e ex am
pl e s
( i n c l u d i n gi n
s om ei n s t an
c e s a c t u al c a s e
s t u d i e s
b a s e d
u p onf a c t u al ev en
t s or
c i r c um s t an c e s i nv ol vi n
g t h ei n
d i vi d u al s ,
en t i t i e s ,m
ar k s ,
or l o g o s ) f or
p ur p o s e s of t e a c h i n g t h e e d u c a t i on al
c on t en t of t h
em
a t er i al s .A n
y s u c h n am
e s ,m
ar k s , an d l o g o s
u s e d i n
t h e e d u c a t i on al / t e a c h i n g
c on t en t of
t h e s em
a t er i al s ar ei n t en d e d
an d
u s e d s ol el yf or
t h e p ur p o s e of pr ovi d i n g ex am pl e s an d c a s e s t u d i e s , an d
ar ei nn
o
w a yi n t en
d e d t o b e u s e d i n
an y t r a d em ar k s en s e or m
ann er .
8/9/2019 Quality Management from POME by Gautam Koppala VT
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9
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR e s
er v e d
VI T A: F R
OMT HE A
UT H
OR:
A c a d emi c
al l y ,I
am a
c um l a u d
e gr a d u a t ewi t h
aB
a c h el or
of T
e c h n ol o g y
d e gr e ei nE l e c t r i c al an
d
E l e c t r oni c
s E n
gi n e er i n g ( B -T e c h E .E .E . )
an d a p o s t gr a d u a t ei nM
a s t er s i nH um
anR
e s o ur c e s M
an a g em en t
( M.H.R .M
. ) an d M
a s t er s of F or ei gnT r a d
e ( M.F .T . ) ,
al l f r om I n
d i a.
M y en gi n e er i n g c om pl e t e d i n
ar em
o t evi l l a g ei nI n d i a ,
S r i k ak ul am
, an d i t s b e en
al on g
j o ur n e yf r om
t h er e , an
d j o ur n e y s t i l l c on t i n u e s .I f e el t h i s
b o ok d em on s t r a t e s m
y a b i l i
t y t om
ai n t ai n d e d i c a t i on ,
m o t i v a t i on an
d en t h u s i a s m f or
a pr o j e c t m
an a g em en t ov er
al on
g p er i o d
of t i m e.I
b el i ev e t h a t i n
c om b i n a t i onwi t h m
y ex t en s i v e b r o a d - b a s e d o p er a t i on s w
or k ex p er i en c e
al on gwi t h m
y d r i v e ,
8/9/2019 Quality Management from POME by Gautam Koppala VT
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1 0
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR e s
er v e d
r e s o ur c ef ul n e s s an d d e t er mi n a
t i onw
o ul d m
ak e t h i s b o ok , an ex c el l en t o p p or t uni t yf or
an y
j uv eni l e / ex p er i en c e d
on ei nP r o
j e c t s i n
d u s t r y.
I s t ar t e d
m y c ar e er a s a s m al l t i m e en gi n e er an d gr a d u al l y s t i l l d ev el o pi n
gi n t h e O p er a t i on s D
om ai n.
Wi t h
ov er ni n e
y e ar s of P r of e s s i on al E x p er i en c e ,
am
aw el l -r o un
d e d f un c t i on al M
an a g er wi t h
ex c el l en t ,
d o c um en t e d r e c or d
of a c c om pl i s h m
en t an d s u c c e s s
i n t h e el e c t r oni c
S e c ur i t y
an d B
ui l d i n g S y s t em s
T e c h n
ol o g yF i el d .
T h er e a s on b eh i n
d wr i t i n
g t h i s
b o ok ,i s
t h a t wh en
am n ew
t o t h i s f i el d
,I
d on t h
av e an y on e t o s a y ,wh a t
i s al l a b o u t t h e pr o j e c t s ,wh
a t
t o d o , an d wh
en t o d o? H
en c e , t h e d e t ai l e d i nf or m
a t i on t h a t I
g ai n e d
t h r o u gh t h e
a g e s , t h o u gh t t o p u t i n an or d er l yf a s h i on ,
s o t h a t i t w
o ul d b evi t al l ymi l k e d
b yf u
t ur e
s u c c e s s f ul m
an a g er s , av oi d i n g
t h e t i m el a g s .
Hi gh l i gh t s
of m
y b a c k gr o un
d i n
c l u d e S u p pl y c h ai n , C omm
er c i al wi t h
am
a gni f i c en t ex p er i en c e
i nP r o j e c t
an d O p er a t i on s m
an a g em en t , t e c h ni c al l y
or i en t e d t ow ar d s A
u t om a t i on an d S e c ur i t y S y s t em s i nI n
d u s t r i al
an d B
ui l d i n g
s e c t or s .
M y s u c c e s s i n t h e p a s t h a s
s t emm
e d f r om m
y s t r on g c ommi t m
en t an d s en s e
of pr of e s s i on al i s m.I k e e p
h i gh
s t an d ar d s f or m
yw
or k an d am k n
ownf or m
y p er s i s t en t n a t ur e
an d a b i l i t y t of ol l ow
t h r o u gh .
I f t h i s b o ok f a c i l i t a t e s
y o ui n
g e t t i n g a d j u s t e d an d gr owi n
t h i s d om ai n.I
w o ul d f e el r e al l y
s u c c e s s f ul .
GA
UT AM
K OPPAL AVT
8/9/2019 Quality Management from POME by Gautam Koppala VT
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2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR e s
er v e d
P OME
C on t en t s
Q u al i t yM
an a g em en t .................................................................................................................1 3
Q u al i t yM
an a g em en t Pl an: ........................................................................................................1 8
Q u al i t yM
e t h o d si nPr o j e c t s
/ O p er a t i on s: .................................................................................2 6
Q u al i t yA
s s ur an c e /
Q u al i t y C on t r ol ( QA
/ Q C ) : ......................................................................... 3 6
8/9/2019 Quality Management from POME by Gautam Koppala VT
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1 2
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR e s
er v e d
Q UAL I T Y
MANA
GE ME N
T
8/9/2019 Quality Management from POME by Gautam Koppala VT
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1 3
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR e s
er v e d
Q u al i t yM an a g em en
t
Ov er vi ew
of Q u al i t y
Q u al i t yi s
ul t i m a t el y d ef i n e d b y t h e c u s t om er , an d r e
pr e s en t s h ow
c l o s e t h e pr o j e c t an d d el i v er a b l e s c om e
t om
e e t i n g t h e c u s t om er ' s r e q ui r em
en t s an d ex p e c t a t i on s .
Q u al i t yi s i n
t h e e y e s of t h e b eh ol d er ( c u s t om er )
D o e s n
o t m
e an t h e b e s t or z er o
d ef e c t s m
e e t i n gm
u t u al l y a gr e e d u p on ex p e c t a t i on s
Wh a t i s
q u al i t ym
an a g em en t ?
Q u al i t ym
an a g em en t i s
t h e pr o c e s s b ywh i c h
q u al i t yi s
d ef i n e d , pr o d u c e d
an d c on t r ol l e d wi t h i n
t h e pr o j e c t
envi r onm
en t . Q u al i t ym
an a g em en t i s n
o t a en t i r el yi n d e p en d
en t pr o j e c t pr o c e s s .I nf a c t ,
q u al i t y
m an a g em
en t h a s
c l o s e t i e-i n s
t om an y o t h er pr o j e c t pr o c e s s e s , t o t h e p oi n t wh
er e q u al i t ym
an a g em en t i s
of t eni n
d i s t i n g ui s h
a b l ef r om i t s
p ar t n er pr o c e s s e s .....
R
e q ui r em en t sPl anni n g: P r o j e c t " r e q
ui r em
en t s " f or m t h
e b a s i s of q
u al i t y ex p e c t a t i on s an d
s p e c i f i c a t i on s .
Ri
sk M an a g em en t : T h
er i s k m
an a g em en t pr o c e s s i s
u s e d t o ev al u a t e
t h el i k el i h o o d
an d i m
p a c t
of q u al i t yf ai l ur e s .
C h
an g eM
an a g em en t : C h an
g e c on t r ol pr a c t i c e s ar e u s e d t om
ai n t ai n
q u al i t y ex p e c t a t i on s b y
l i mi t i n g
unw
ar r an t e d c h an g e s t o d el i v er a b l e s an d s c o p e.
I s
s u e sM
an a g em en t : T h
ei s s u e s m
an a g em en t pr o c e s s i s
u s e d t oi d en t i f y p o t en t i al q u al i t y
d ef e c t s
a s s o on a s t h e y
ar i s e t o en a b l er e s ol u
t i on e ar l y oni n
t h e pr o j e c t l i f e c y c l e.
S t a t u sR
e p or t i n g: On
g oi n g , s c h e d ul e d
s t a t u s r e p or t i n
gi s
u s e d t o en s ur e t h a t t h e pr o j e c t
m an a g er i s
a d vi s e d of p o t en t i al q u al i t y d ef e c t s an d pr o b l em s a s s o on a s t h e y ar i s e.
Pr
o j e c t P
er f or m an c e
E v al u a t i on: T h
e pr o j e c t r evi ew
pr o c e s s i s
u s e d t o ev al u a t e" q u al i t y
m an a g em
en t " ef f e c t i v en e s s , an d t oi m
pr ov e
f u t ur e pr a c t i c e s .
Q u al i t yM
an a g em en t i nPr a c
t i c e:
Wi t h i n
t h e pr o j e c t envi r onm
en t , q u al i t ym
an a g em en t m u s t b e a p pl i e d t o
t w o d i s t i n c t t ar g e t s .
Pr o c e s s
Q u al i t y: R
el a t i n g t o t h e
pr o c e s s e s u s e d t o pl an ,m
an a g e an d ex e c u t e pr o j e c t s .
D el i v er a b l e s Q u al i t y: R
el a t i n g t o t h e q u al i t y of s p e c i f i c pr o j e c t d el i v er a b l e s
( pr o d u c t s , s er vi c e s an d
s t r a t e gi e s ) .
Q u al i t ym
an a g em en t i s
an on g oi n g pr o c e s s , a p pl i e d
wi t h i n
pr o j e c t s a t a gl o b al l ev el ( t h r o u
gh b e s t
pr a c t i c e s
an d s t an d ar d s ) an d a t t h e p er - pr o j e c t l ev
el ,wh
er e q u al i t y s p e c i f i c a t i on s an d m
an a g em en t
8/9/2019 Quality Management from POME by Gautam Koppala VT
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2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t s
R e s er v e d
s t e p s ar e
a p pl i e d a c c or d i n
g t o
s p e c i f i c pr o j e c t n
e e d s .P r o c e s s
q u al i t y an d
d el i v er a b l e s q u al i t y ar e j oi n e d
a t
t h eh i p...wh i l eh i gh
q u al i t y pr o c e s s e s c ann o t g u ar an t e eh i gh
q u al i t yr e s ul t s ,l ow
q u al i t y pr o c e s s e s wi l l
c er t ai nl yi m p
e d eh i gh
q u al i t yr e
s ul t s .A
s s u c h , t h e q u e s t f or
q u al i t y ,wh e t h er f or
pr o c e s s or d el i v er a b l e s ,
m u s t a d d r e s s t h ef ol l owi n gk e y
el em en t s :
1 ) M
an a g em en t O b j e c t i v e s-wh a t
ar e y o u t r yi n g
t o a c c om pl i s h t h r o u gh q u al i t ym
an a g em en t ?
2 ) Q u al i t y S p e ci f i c a t i on s-h
owi s
q u al i t y t o b e d ef i n e d f or
y o ur pr o j e c t s ?
3 ) . Q u al i t y C on s en s u s-h
ow
wi l l t h e s e q u al i t y d ef i ni t i on s
b e a p pl i e d , a p pr ov e d an d a c c e p t e d ?
4 ) Q u al i t y C on t r ol -h owwi l l
q u al i t y b em
an a g e d an d m
e a s ur e d a s t h e pr o j e c t
pr o c e e d s ?
5 ) Q u al i t yD ef e c t C or r e c t i on-h owwi l l q u al i t y
d ef e c t s
b e an al yz e d ,mi
t i g a t e d an d r em
ov e d ?
T o a c h i ev
e pr o j e c t s u c c e s s on al l e s s en t i al l ev el s
( r e s ul t s , c o s t s , t i m e an d c u s t om er s a t i s f a c t i on ) , q u al i t y
m an a g em
en t m
u s t b em
or e t h an j u
s t an a d mi ni s t r a t i v e
ex er c i s e.A
s a pr o c e s s , q u al i t ym
an a g em en t m
u s t
b e d e pl o y
e d t o a c h i ev e
c er t ai n
e s s en t i al g o al s .....
T omi ni mi z e
t h e s u b j e c t i v en a t ur e
of q u al i t y b y d ef i ni n g q u al i t y i n c l e ar ,m
e a s ur a b l e
t er m s .
T o
pr o d u c er e s ul t s
t h a t m e e t
q u al i t y s t an d ar d s ,wi t h i n
pr o j e c t s c h e d ul i n g an d b u d g e t ar y
r e q ui r em en t s .
T omi ni mi z e
c o s t l y d ef e c t s an d er r or s .
T o
el i mi n a t e
c o s t l y an d
n on- pr o d u c t i v er e-w
or k
( h avi n g t o d o t h e s am ew
or k ov er a g ai n t o
el i mi n
a t e d ef e c t s ) .
T om axi mi z e
c u s t om er s a t i s f a c t i on.
T om axi mi z e
t e am m
or al e ,
p er f or m an c e an d
pr o d u c t i vi t y.
Q u al i t ym
u s t b e d ef i n e d t h r o u gh t an gi b l e ,m e a s ur a b l e s p e ci f i c a t i on s.....
M e ani n gf ul , a c t i on a b l e
q u al i t y s p e c i f i c a t i on s r e s ul t f r
om c ol l a b or a t i on
an d c on s en s u s . S i n
c e q u al i t yi s i n
t h e e y e of t h e b eh ol d er ( t h e pr o j e c t s p on s or an d c u s t om er ) , t h e pr o j e c t t e am c ann o t
b e t h e pr i m ar y
ar b i t er of q u al i t y.T h
e pr o j e c t s p on s or / c u s t om er s m
u s t d ef i n e t h ei r own
s e t of q u al i t y
ex p e c t a t i on s , an d
t h e pr o j e c t m an a g er an d h i s / t e
am m
u s t t h enm
ol d t h e s e
ex p e c t a t i on s i n t
o a c t i on a b l e s p e c i f i c a t i on s an d
t an gi b l er
e s ul t s .I f
c u s t om er q u al i t y ex p e c t a t i on s c ann o t
b em
e t f or
t an gi b l er e a s on s
( t e c h ni c al
, t i mi n g
or
c o s t ) , t h e pr o j e c t t e am m
u s t w
or k wi t h
t h e c u s t om er t o
b ui l d r e al i s t i c
ex p e c t a t i on s an d c on s en s u s .
S p e c i f i c q u al i t y s p e c i f i c a t i on s wi l l v ar y
a c c or d i n g t oi n t en
d e d t ar g e t ( pr o c e s s or d el i v er a b l e ) .
A ) Wh a t
c on s t i t u t e s pr o c e s s q u al i t y?
R
el ev an
c y: T h
e d e gr e e
t owh i c h
t h e pr o c e s s
i s p er t i n en t an d a p pl i c a b l e t o pr o j e c t n
e e d s an d
or g ani z a t i on al c a p a b i l i t i
e s .
F l exi b i l i t y: T h e
d e gr e e t owh i c h
t h e pr o c e s s i s
s uf f i c i en t l yf l exi b l e
t o s ui t v ar yi n
g pr o j e c t n e e d s
an d
c i r c um s t an c e s .
P r o
d u c t i vi t y: T h
e d e gr e e t owh i c h
t h e pr o c e s s m ak e s t h em
o s t of av ai l a b l e t i m e an d r e
s o ur c e s .
8/9/2019 Quality Management from POME by Gautam Koppala VT
15/98
1 5
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t s
R e s er v e d
E f f i c i en c y: T h e
d e gr e e t owh i c h
t h e pr o c e s s pr o d u c e s m
axi m um r e
s ul t s i n
t h el e a s t
am o un t of t i m e.
U s a b i l i t y: T h e
d e gr e e t owh i c h
t h e pr o c e s s i s
e a s y t o u s e an d f ol l ow.
C om pl e t en e s s : T h
e d e gr
e e t owh i c h
t h e pr o c e s s c on t ai n s al l r e q ui r
e d el em en t s f or
a c om pl e t e ,f ul l y
a p pl i c a b l ew
or k f l ow.
B ) Wh a t
c on s t i t u t e s d el i v er a b l e s q u al i t y?
Q u al i t y s p e c i f i c a t i on s wi l l v ar y
b a s e d on t h e s p e c i f i c
d el i v er a b l e a t h an d
an d
b a s e d on t h e pr i or i t i z a t i on
an d a p pl i c a t i on of t h ef ol l owi n
gv ar i a b l e s :
C om pl e t en e s s
& C or r e c t n e s s
A l i
gnm en t t oB
u s i n e s s N
e e d s
A l i
gnm en t t oT
e c h ni c al R
e q ui r em en t s
A l i
gnm en t t o C u s t om er
E x p e c t a t i on s
F or m an
d F un c t i on
P er f or m
an c e
A v
ai l a b i l i t y
R
el i a b i l i t y
S er vi c e a b i l i t y
U s ef ul n
e s s
A
c c ur a c y
A s d el i v er a b l e s q u al i t yi s
d ef i n e d , c er t ai n b a s i c q u e s t i on s an d c on c l u s i on s m u
s t b e a d d r e s s e d :
Wh a t i s
y o ur
q u al i t y
g o al ? D
o y o u ai mf or z er o
d ef e c t , or d o y o u ai mf or
a b e s t q u al i t y c om pr omi s e?
T h e an s w
er wi l l l i ei n
a b al an c i n g of t h er el ev an
t c o s t s an d b en ef i t s , c o u pl e d wi t h
ar e al i s t i c
a s s e s s m en t of
c a p a b i l i t i e
s . s e e C al c ul a t i n g
Q u al i t yM
an a g em en t Ov
er h e a d
Q u al i t y s p e ci f i c a t i on sm
u s t b e c omm
uni c a t e d , c onf i r m
e d an d a c c e p t e d t h r o u gh i nf or m
e d
c on s en s u s....
On e
of t h em
o s t i m
p or t an t g o al s of
q u al i t ym
an a g em en t i s
t omi ni mi z e
t h e s u b j e c t i v en a t ur e
of q u
al i t y
t h r o u gh t an gi b l e
d ef i ni t i on
s an d s t an d ar d s .B
u t d ef i ni t i on s
al on e ar en o t
en o u gh .A n
ef f e c t i v e q u al i t y
m an a g em
en t pr o c e s s m
u s t pr ovi d
e t h em
e an s an d m
e c h ani c s b ywh i c h
s ai d
d ef i ni t i on
s ar e d o c um en t e d ,
c omm
uni c
a t e d ,r evi ew
e d ,r evi s
e d an d a c c e p t e d .T h r o u
gh o u t t h e s p an of an y pr o j e c t , t h ef ol l owi n
g pl an
s
an d d o c um en t s c an b e u s e d t o
en s ur e t h a t q u al i t y s p e c i f i c a t i on s ar e c l e ar l y s t a t e d
an d a p pr ov e d :
Q u al i t yM
an a g em en t P l an s
Q u al i t y S p e c i f i c a t i on s
A
c c e p t an c e C r i t er i a
S u c c e s s C r i t er i a
R i s k M
an a g em en t P l an s
C h
an g eR
e q u e s t D
o c um
en t s
8/9/2019 Quality Management from POME by Gautam Koppala VT
16/98
1 6
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t s
R e s er v e d
Q u al i t ym
u s t b em
an a g e d an d c on
t r ol l e d t h r o u gh o u t t h e c o ur s e
of t h e en t i r e pr o j e c t ....
I n or d er t o a c h i ev e ex p e c t e d r e
s ul t s , q u al i t yr e q ui r em
en t s an d ex p e c t a t i on s m
u s t b e c l e ar l y s t a t e d an d
d ef i n e d .B
u t d ef i ni t i on s ar e onl y
a b e gi nni n
g. On c e
a pr o j e c t i s
un d er w a y , q u al i t ym
u s t b e c on t i n u al l y
m an a g e d
an d a s s e s s e d t o en s ur e
t h a t t h e s er e q ui r em
en t s an d ex p e c t a t i on s ar ef ul l yr e al i z e d .
Q u al i t y c on t r ol t ak e s
pl a c e
a t v
ar i o u s p oi n t s i n
t h e pr o j e c t
c y c l e , t h r o u gh
an um b er of v al i d a t i on an
d
v er i f i c a t i on a c t i vi t i e s
an d t e c h ni q u
e s :
M
an u al R
evi ew s / T e s t i n g
A
u t om a t e d R
evi ew s / T e s t i n g
P r o
t o t y p e s
P i l o
t P r o gr am s
L e s
s on s L e ar n e d R
evi ew s ( b y p e er s an d c u s t om er s )
Q u al i t yA
u d i t s ( b y a t h i r
d p ar t y )
Q u al i t y d ef e c t s m
u s t b er e p ai r e
d an d r em
ov e d .....
D ef e c t s h a
p p en. C on s i d er i n g t h ef a s t p a c e d , c o s t c on s t r ai n e d n a t ur e
of m
o s t t e c h n ol o g y
pr o j e c t s ,z er o-
d ef e c t i s
an a d mi r a b l e
g o al , b u t i t m
a yn
o t b e ar e al i s t i c
g o al .T h
e g o al of q u al i t ym
an a g em en t i s t o
s e t
r e al i s t i c q u al i t y o b j e c t i v e s , d ef i n e
q u al i t y ex p e c t a t i on s , en s ur emi ni m
al d ef e c t s
an d el i mi n a t er e-w
or k .B
u t ,
wh
en d ef e c t s h a p
p en , t h e ym
u s t b e c or r e c t e d .A
s s u c h , t h e q u al i t ym
an a g em en t pr o c e s s m
u s t a c c o un t f or
al l a c t i vi t i e s an d s t r a t e gi e s n e e
d e d t o a c h i ev e q u al i t
y c or r e c t i on ,
t or em
ov e an d r e c ov er f r om
q u al i t y
d ef e c t s , er r or s
an d omi s s i on s .
C on
cl u d e d N o t e:
Q u al i t ym
an a g em en t a c t i vi t i e s
wi l l v ar y b a s e d on t h e s i z e an d s c o p e of t h e pr o j e c t a t h an
d .A
t ami ni m
um ,
t h e q u al i t ym
an a g em en t pr o c e s s m u s t b e d e s i gn e d
t o:
I d en t i f y
an d s e t r el ev an
t q u al i t y s p e c i f i c a t i on s a s p ar t of t h e pr o j e c t i ni t i a t i on
pr o c e s s .
C omm
uni c a t e
q u al i t y s p e c i f i c a t i on s t h r o u
gh d o c um en t e d a c c e p t an
c e c r i t er i a .
E n
s ur e t h a t al l s t ak eh ol d er s un d er s t an d
an d a c c e p t t h e s e q u al i t y s p e c i f i c a t i on s .
E n
s ur e t h a t t h e pr o j e c t
i s ex e c u t e d wi t h
t h e u s e of e s t a b l i s h e d pr o j e c t m
an a g em en t pr o c e s s e s .
B
ui l d
t h e d el i v er a b l e s b a s e d on q u al i t y s p e c i f i c a t i on s .
R
evi ew
an d t e s t d el i v er a b l e s on a p er i o d i c
b a s i s t o en s ur e a d h er en c e t o q u al i t y s p e c i f i c a t i on s .
N o t e: T h i s i s wh er e
pr o j e c t v ar i a t i on
s wi l l l i k el yh av e
t h e gr e a t e s t
i m p a c t .D
el i v er a b l e s
t y p e ,
c om pl exi t y ,v al u
e an d r i
s k wi l l d e t er mi n
er evi
ew an d t e s t s c o p e , t e s t m e t h o d ol o gi e s , an d
f r e q u en c y.
M
e a s ur e" q
u al i t y s u c c e s s " wi t h
t h e u s e of t h el e s s on
s l e ar n e d
an al y s i s ( i n t er i m or
p o s t - pr o j e c t ) .
T h i s l e s s on
s l e ar n e d
an al y s i s
s h o ul d
b e d e s i gn e d
t o a d d r e s s b o t h pr o c e s s
an d d el i v er a b
l e s q u al i t y.
8/9/2019 Quality Management from POME by Gautam Koppala VT
17/98
1 7
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t s
R e s er v e d
Q u al i t ym
an a g em en t c ann o t g u ar an t e e pr o j e c t s u c c e s s ( i . e. a b a d i d e am
a y b e ex e c u t e d p er f e c t l y , b u t i t
i s s t i l l a b a d i d e a. ) ,
b u t i f
q u al i t yi s n o t
a d r i vi n gf or c ei n
pr o j e c t pl anni n
g an d ex e c u t i on , s u c c e s s wi l l b e
af ar m
or e el u s i v e g o al .A
s wi t h an y
o t h er pr o c e s s ,
q u al i t ym
an a g em en t
i s am
a t t er of b al an c e. Q
u al i t y
m an a g em
en t pr o c e d ur e s
c ann o
t b e t o o c um b er s om e ,wh er e
c o s t ov er h e a d i s ex c e s s i v e , or wh er e
pr o j e c t
d el i v er a b l
e s ar e unn
e c e s s ar i l y d el a y e d .I n
a d d i t i on ,z er o
d ef e c t d o e s n o t
d ef i n e q u al i t y. Q u al i t yi s
a c h i ev e d wh en
b u s i n e s s v al u
ei
s m e t , c u s t om er s ar e s a t i s f i e d , an d al l t an gi b l e q u al i t y d ef e c t s ar er e s ol v e d
a s n e e d e d .
8/9/2019 Quality Management from POME by Gautam Koppala VT
18/98
1 8
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t s
R e s er v e d
Q u al i t yM an a g em en t P l an:
Q UAL I T Y
M
ANA
GE ME NT
PL AN
8/9/2019 Quality Management from POME by Gautam Koppala VT
19/98
1 9
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t s
R e s er v e d
A l l m
e d i um t ol ar g e
pr o j e c t s
s h o ul d h av e
a Q u al i t yP l an
t h a t g ui d e s
t h e ov er al l q u al i t ym
an a g em en t
pr o c e s s .
M e a s ur em
en t ,An al y si s
an d I m
pr ov em en t
P OME
d e t er mi n
e s t h em
oni t or i n g ,m
e a s ur em en t , an al y s i s an d i m
pr ov em en t
pr o c e s s e s ,i n c l u
d i n gm
e t h o d s
s u c h a s s t a t i s t i c al t e c h ni q u
e s t h a t ar en
e e d e d t o:
D
em on s t r a t e c onf or mi t y
of t h e pr o d u c t
E n s ur e
c onf or mi t
y of t h e Q u al i t yM
an a g em en t S y s t em
C on t i n u al l yi m
pr ov e
t h e ef f e c t i v en e s s
of t h e Q u al i t yM
an a g em en
t S y s t em
P OME r e c omm
en d s i m
pl em en t i n g
an d m
ai n t ai ni n
g c om pr eh en s i v em
e t h o d s f or m
oni t or i n g an d m
e a s ur i n g
t h e c h ar a c t er i s t i c s of pr o d u c t t ov er i f y t h a t pr o d u c t r e q ui r em
en t s ar e a c h i ev e d
t h r o u gh o u
t al l ph a s e s
of
pr o d u c t r e
al i z a t i oni n
a c c or d an c ewi t h
q u al i t y pr o c e d ur e s .E vi d en
c e of c onf or mi t ywi t h
t h e
a c c e p t an c e
c r i t er i ai s
m ai n t ai n e d i n
t h er e c
or d s an d i n
d i c a t e s t h e p er s on a u t h or i z i n g t h er el e a s e.P r o d u
c t r el e a s e
an d
d el i v er yi s
d e p en d an t u p on c om pl i an c ewi t h
t h e a p pr o pr i a t e q u al i t y pr o c e d ur e s s e t f or t h .
C on t r ol of N
on c onf or mi n gPr o d u c t :
8/9/2019 Quality Management from POME by Gautam Koppala VT
20/98
2 0
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t s
R e s er v e d
P OME r e c
omm
en d s t o e s t a b l i s h
,i m
pl em en t an d m
ai n t ai n d o c um
en t e d pr o c e d ur e s t o en s ur e
t h a t
n on c onf or mi n
gm
a t er i al s , p ar t s or pr o d u c t s ar e
pr ev en t e d f r om i n
a d v er t en t u s e an d / or a d d i t i on al
pr o c e s s i n gwi t h
o u t r evi ew
an d
d i s p o s i t i onf r om a u t h
or i z e d p er s onn
el .T h
eP r o j e c t M
an a g er i s r e s p on
s i b l e
f or t h e C on t r ol of N
on c onf or m
i n gP r o d u
c t .N
on c on
f or mi n gm
a t er i al s , p ar t s
or pr o d u c t s ar e
r evi ew e d i n
a c c or d an c ewi t h
d o c um
en t e d pr o c e d
ur e s an d m
a y b e a c c e p t e d un d er c on c e s s i on
b y ar el ev an
t a u t h or i t y ,
an d wh
er e a p pl i c a b l e , b y t h e c u s t om er onl yi f
al l r e g ul a t or yr e q ui r em
en t s ar em
e t .R
e c or d s of t h
en a t ur e
of n on
c onf or mi t i e s
an d an y s u b s e q u en t a c t i on s t ak en ,i n c l u
d i n g c on c e s s i on s o b t ai n e d ar e
m ai n t ai n e d
a c c or d i n g
t o q u al i t y pr o c e d ur e
s .R ew or k e d / r e p ai r e d i t em
s ar er e-i n
s p e c t e d i n
a c c or d an c ewi t h t h
e s am e
d o c um en t e d pr o c e d ur e s a s
c onf or mi n
g
pr o d u c t s t o
en s ur e
c onf or m an
c e.P r o d u c t f o
un d
t o
b e
n on c onf or mi n
g af t er d el i v er yw
i l l r e q ui r e
c or r e c t i v e a c t i on s .
An
al y si s of D
a t a
P OME
a s k s t o u t i l i s e s t a t i s t i c al t e c h ni q u e s
an d m
e t h o d s f or
t h e an al y s i s of a p pr o pr i a t e d a t a
c ol l e c t e d t o
d em on s t r a t e t h e s ui t a b i l i t y
an d ef f e c t i v en e s s of
t h e Q u al i t yM
an a g em en t S y s t em.M
e t h o d s u s e d t o
g en er a t er
el ev an t d a t a ar er evi
ew e d p er i o d i c al l y t o en s ur e
t h ei nf or m
a t i on pr ovi d e d r el a t e s
t o:
C u s t om er s a t i s f a c t i on
C onf or mi t y
t o pr o d u c t r e
q ui r em
en t s
C h
ar a c t er i s t i c s an d t r en d s of pr o c e s s e s an d pr o d u c t s i n c l u
d i n g o p p or t uni t i e s f or
pr ev en t i v e
a c t i on
S u
p pl i er s
T h eP r o j e
c t M
an a g er i s
al s or
e s p on s i b l ef or
t o d ef i n e
u t i l i s a t i onm
e t h o d s wh i c h wi l l
b e s u p p or t e d b y
a p pr o pr i a t e d o c um en t a t i on a c c or d i n
g t o pr o c e d ur e s .
I m pr ov em
en t
P OME
d em an d s t o c on t i n u al l y
i m pr ov e t h e ef f e c t i v en e s s
of t h e Q u al i t yM
an a g em en t S y s t em
t h r o u gh t h e
u s e of t h e Q u al i t yP ol i c y ,
q u al i t y
o b j e c t i v e s , a u d i t r e s ul t s ,
an al y s i s of d a t a , c or r e c t i v e an d pr ev en t i v e
a c t i on s an d m an a g em en t r evi ew
s .
C or r e c t i v eA
c t i on
8/9/2019 Quality Management from POME by Gautam Koppala VT
21/98
2 1
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t s
R e s er v e d
T o e s t a b l i s h ,i m
pl em en t an d m
ai n t ai n d o c um
en t e d pr o c e d ur e s
t oi ni t i a t e
c or r e c t i v e an d pr ev en t i v e a c t i on s
f or c on d i t i on s a d v er s e t o q u al i t y. C
or r e c t i v eA
c t i onP r o c e d ur e s
d ef i n e t h e
r e q ui r em en t s f or :
R
evi ewi n gn
on c onf or mi t i e s i n c l u
d i n g c u s t om er c om
pl ai n t s .
D
e t er mi ni n
g c a u s e s of n
on c onf or mi t i e s
E v al u a t i n
g t h en
e e d f or
a c t i on t o en s ur e t h a t n on c onf or mi t i e s
d on
o t r e c ur
D
e t er mi ni n
g an d i m
pl em en t i n g t h e a c t i onn
e e d e d
R
e c or d s of t h er e s ul t s
of a c t i oni m
pl em en t e d
R
evi ew
of c or r e c t i v e a c t i oni m
pl em en t e d
Pr ev en t i v eA
c t i on
E s t a b l i s h
an d m
ai n t ai n d o c um
en t e d
pr o c e d ur e s t o d e t er mi n
e t h e a p pr o pr i a t e
pr ev en t i v e a c t i on s r e q
ui r e d
t o el i mi n a
t e t h e c a u s e s of p o t en t i al n on c onf or mi t i e s
i n or d er t o pr ev en t t h ei r o c c ur r en c e.
P r ev en t i v eA c t i onP r o c e d ur e s
d ef i n e
t h er e q ui r em
en t s f or :
D
e t er mi ni n
g p o t en t i al n on c onf or mi t i e s
an d t h ei r c a u s e s
E v al u a t i n
g t h en
e e d f or
a c t i on t o pr ev en t o c c ur r en
c e of n on c onf or mi t i e s
D
e t er mi ni n
g an d i m
pl em en t i n g t h e a c t i onn
e e d e d
R
e c or d s of t h er e s ul t s
of a c t i oni m
pl em en t e d
R
evi ewi n g
pr ev en t i v e a c t i oni m
pl em en t e d
Q u al i t ym an a g em
en t Pl an ; F or m
a t :
Q u al i t yM
an a g em en t Pl an
GA
UT AM
K OPPAL A
OR
G
Q u al i t yM
an a g em en t Pl an
P r o j e c t N
am e:
D a t e: DDMm
mm 2
0 y y
8/9/2019 Quality Management from POME by Gautam Koppala VT
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2 2
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t s
R e s er v e d
P r o j e c t M
an a g er :
A p pr ov er : s i g
n a t ur e
A p pr ov er N
am e an d T i t l e
T h ef ol l ow
i n g ar e s u g g e s t e d s e c t i on s f or
t h e Q u al i t y
M an a g em en t P l an
P ur p o s e
of t h e Q u al i t yM
an a g em en t Pl an
D e s c r i b e
t h e p ur p o s e
of t h e Q u al i t yM
an a g em en t P l
an u s i n g t h ef ol l owi n
g g ui d el i n e s .D
on o t m
er el y
d e s c r i b e
t h e c on t en t of t h e pl an ,
b u t wh y
Q u al i t yM
an a g em
en t i s n
e c e s s ar yf or
t h e pr o j e c t .
Q u al i t y d o e s n t s i m pl yh
a p p en.I t m
u s t b e pl ann e d
i n t o t h e pr o j e c t .T h
er em
u s t b e s om em
e t h o d
of
en s ur i n g
t h a t t h e en d r e s ul t w
i l l m e e t t h en
e e d s of
t h e or g ani z a t i on
an d
t h e c u
s t om er ( ei t h er i n t er n al
or ex t er n al ) , a s w
el l a s m
e e t i n g t h e pr o j e c t o b j e c t i v e s .A m
e t h o d i s n
e e d e d f or v al i d a t i n
g t h e s e
m e a s ur e s . Q
u al i t yP l anni n
g , Q u al i t yA
s s ur an c e an d Q u al i t y C on t r ol pr o c e s s e s d ev el o p e d wi t h i n t h e
Q u al i t yM
an a g em en t P l an
ar e u s e d t o a c h i ev e q u al i t y g o al s .
R ol e s an
d R e s p on si b i l i t i e s
D e s c r i b e
h ow t h ef ol l owi n g
pr o j e c t p ar t i c i p an t s , a t ami ni m
um
, p er f or m i n t h
e pl anni n
g an d ex e c u t i on of
pr o j e c t c omm
uni c a t i on s
P r o j e c t S
p on s or
P r o j e c t M
an a g er
P r o j e c t T
e am
P r o j e c t S
t ak eh ol d er s
Q u al i t yP
ol i c y
D e s c r i b e
t h e or g ani z a t i on s
q u al i t y p ol i c y or t h e p ol i c y a d o p t e d f or
t h e pr o j e c t . Q u al i t y p ol i c ymi gh
t
i nv ol v e d o c um en t pr e p ar a t i on
s t an d ar d s , s t a t u s r e p
or t i n g s t an d ar d s ,l ev el s
of c omm
uni c a t i on
s t an d ar d s
f or pr o j e c t ev en t s , c on t r a c t i n g s t an d ar d s , d ev el o pm
en t an d t e s t i n g s t an d ar d s , e t c .
Q u al i t yM
an a g em en t A
p pr o a ch
D e s c r i b e
h ow t h e pr o j e c t t e am
wi l l i m pl em en t t h e q u al i t y p ol i c y an d a c h i ev e t h e pr o j e c t q u al i t y s t an d ar d .
I n c l u d e t h e q u al i t y c r i t er i ai d en
t i f i e d d ur i n
g t h e q u al i t y
pl anni n
g pr o c e s s .
Q u al i t yA
s s ur an c e
D e s c r i b e
t h e pr o j e c t q u al i t y a s s ur an c e pr o c e s s wh i c h i n
c l u d e t h e t e s t an d a c c e p t an c e pr o c e s s e s ,
d o c um en t a t i on an d o p er a t i on al s u
p p or t t r an s i t i on s ,mi l e s t on e
c h e c k l i s t , t h er e q
ui r em
en t v er i f i
c a t i on
8/9/2019 Quality Management from POME by Gautam Koppala VT
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2 3
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t s
R e s er v e d
pr o c e s s ,
s c h e d ul e
an d c omm
uni c a t i on
a c t i vi t i e s , an d c on t i n u o u s i m
pr ov em en t
pr o c e s s e s . ( s e e ex am pl e
of a Q u al i t yM
an a g em en t P r o c e
s s M
o d el i n t h e Q u al i t yM
an a g em en t P l an
s e c t i on )
Q u al i t y a s s ur an c ei s i n t en d
e d t o d e s i gn q u al i t yi n t o t h
e pr o d u c t . Q u al i t y a s s ur an c ei s
an on g oi n g
a c t i vi t y t h a t o c c ur s i n
a pl ann e d an d s y s t em a t i c w
a y ,n o t a s a p o s t f a c t o ev en
t . Q u al i t y a s s ur an c ei s
f o c u s e d on t h
e q u al i t y pr o c e s s e s t h a t :
Or g ani z e
D e s i gn pr o c e s s e s
S e t o b j e c t i v e s
P r ovi d er
e s o ur c e s
D ev el o p pr o c e d ur e s
Q u al i t y C on t r ol
D ef i n ei n-
pr o c e s s c on t r ol pr o c e s s e s t h a t a d d r e s s q u al i t y a s s ur an c e
a c t i vi t y ar e a s .D
e s c r i b eh ow
c on t r ol
i nf or m a t i onwi l l b e
c ol l e c t e d an d h ow t h ei nf or m
a t i onwi l l b e
u s e d t o c on t r ol pr o c e s s e s
an d d el i v er a b l e s .
D e s c r i b e
t h e p er i o d i c q u al i t y a u d i t s an d r evi ew
s an d h owv ar i an
c e s f r om
a c c e p t a b l e c r i t er i awi l l b e
r e p or t e d
an d r e s ol v e d .
T h e Q u al i t y
c on t r ol pr o c e s s m
e a s ur e s wh e t h er
t h e pr o j e c t
d el i v er a b l e s ar em e e t i n g t h e c r i t er i a , p ol i c i e s ,
pr o c e d ur e s an d o t h er pl anni n g
s t e p s a s t h e pr o j e c t m ov e s i n t o
t h e ex e c u t i on ph a s e.
Q u al i t y c on t r ol al s o
an al yz e s
t h ev al i d i t y
of t h e q u al i t y
c r i t er i a an d o t h er o u
t p u t s of t h e q u al i t y pl anni n
g pr o c e s s .
Q u al i t y
c on t r ol i s f o c u s e d
on q u al i t y b y:
E s t i m a t i n g
A n al yz i n
g
M oni t or i n g c onf or m an c e
P r ovi d i n g q u al i t yr e p or t s
Q u al i t y C h an g eR
evi ew an d
A p pr ov al Pr o c e s s
D e s c r i b e
t h e or g ani z a t i on
an d
pr o c e s s f or
ev al u a t i n g an d a s s e s s i n g pr o p o s e d q u al i t y c h an g e s .D ef i n e
t h e
a u t h or i t yf or
a c c e p t i n g an d a p
pr ovi n g c h an g e s i n
q u al i t y ,wh i c h m
a yi n
c l u d e t h e c u s t om er .N
o t e: t h e
c h an g er evi ew
an d a p pr ov al pr o c e s s s h o ul d b e c on t ai n e d wi t h i n
t h eP r o j e
c t I n
t e gr a t e d C h an
g e C on t r ol
P r o c e s s an d r ef er r e d
t oi n
t h i s s e c t i on.
RE C
ORD
OF AME NDME NT S
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2 4
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR
e s er v e d
V er si on
A u t h or
D a t e
C omm
en t s
1 . 0
7 / 2 5 / 0 9
Dr af t 1 B
a s e d on Q
u al i t yM
an a g em en t
T em pl a t e c r e a t e d f or
pr o j e c t s
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2 5
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR
e s er v e d
Q UAL I T Y
ME T H
OD S
I N
PR O J E C T S
/
OPE RAT I O
N S
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2 6
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR
e s er v e d
Q u al i t yM
e t h o d si nP r o j e c
t s / O p er a t i on
s:
A c c or d i n
g
t o t h eA m
er i c an S o c i e t yf or
Q u al i t y , q u al i t yi s
d ef i n e d a s :
" A s u b j e c t i v e
t er m f or wh i c h
e a c h p er s onh a s h i s
or h
er own
d ef i ni t i on.I n
t e c h ni c al u
s a g e , q u al i t y
c an
h av e t w om
e ani n
g s : 1 .
t h e c h ar a c t er i s t i c s of a pr o d u c t or s er vi c e t h a t b e ar oni t s
a b i l i t y t o s a t i s f y
s t a t e d
or i m
pl i e d
n e e d s .2 .
a pr o d u c t or s er vi c ef r e e
of d ef i c i en c i e s .
T o t al Q u al i t yM
an a g em en t :
S h or t Hi s
t or y of T o t al Q
u al i t yM an a g em en t ( T Q
M )
1 9 5 0 s -
J a p an e s e c om p
ani e s s uf f er e d f r om p
o or q u al i t y
1 9 6 0 s -F un d am
en t al s h i f t
t o t e a c h i n g of D
emi n g
an d T QM
1 9 7
0 s -
J a p an e s e c om p
ani e s g ai ni n gm
ar k e t s h ar e ,N
or t h A m
er i c an c om
p ani e s f al t er i n g
Gl o
b al e c on om yN
or t h
A m er i c an pr o d u c t s w
er e s e en a s h avi n gi nf er i or
q u al i t ywh en
c om p ar e d
t o
E ur o p e an an d e s p e c i al l y
J a p an e s e pr o d u c t s .
1 9 8 0 s N
or t h A m
er i c an c om p ani e s
d i s c ov er
T QM
T o t al Q u al i t yM
an a g em en t
J o b #1 -
s a t i s f y t h e c u s t om er s
E m
ph a s i s pl a c e d on t h e
q u al i t y ,n o t
q u an t i t y
E m
pl o y e e s
T ak ei ni t i a t i v ef or
or g ani z a t i on an d pr o c e s s i m
pr ov em en t
A l l l ev el s m
u s t s ol v e
pr o b l em
s
8/9/2019 Quality Management from POME by Gautam Koppala VT
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2 7
2 0 0 7 ,P
OME
, G a u
t am _K
o p p al a ,Al l Ri gh
t sR
e s er v e d
C ul t ur e s h i f t i nN
or t h A m
er i c an b u s i n e s s e s
Ol d :
p e o pl e c on s i d er e d s o ur c e
of , an d
s ol u t i on t o , pr o b l em
s .
N ew: f o c u
s on or g ani z a t i on al s y s t em s
an d pr o c e s s e s
B en ch m ar k i n g
C r e
a t e s t an d ar d s e t of m
y t h i c al pr o c e s s e s
C om p ani e s m
a p a c t u al pr o c e s s i n t om
y t h i c al pr o c e s s
C om p ani e s
g a t h er a c om
m on s e t of pr e d ef i n e d m e t r i c s
M e t r i c s
ar e c om b i n
e d i n
t o b en c h m
ar k s
B en c h m ar k s ar e c om p ar e d
a p pl e s - t o- a p pl e s
L e a d i n g c om p ani e s
ar ei n
t er r o g a t e d f or
b e s t pr a c t i c e s
K ai z en
' K ai '
c on t i n u o u s , Z
en -i m
pr ov em en t
Gr a
d u al , or d er l y an d c on t i n u o u s i m
pr ov em en t
F o c u s on el i mi n
a t i on of w
a s t e s
T w o el em en t s
I m pr ov em en t / c h an g ef or
t h e b e t t er
On g
oi n g / c on t i n ui t
y
K ai k ak u ( f a s t
an d f ur i o u
s ch an g e )
K ai z en
b l i t z ! ( B r e ak t h r o u
gh K
ai z en )
8/9/2019 Quality Management from POME by Gautam Koppala VT
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2 8
2 0 0 7 ,P
OME
, G a u
t am _K
o p p al a ,Al l Ri gh
t sR
e s er v e d
B r i n
g t o g e t h er em pl o y e e s ( an d c u s t om er s ) f or
aw
e ek
W or k t o g e t h er t o
c r e a t e s u d d en an d r a
d i c al c h an g e
Hi gh l yf o c u s e d
a c t i vi t i e s
N or e g ul ar
d ai l y a c t i vi t i e s f or
t h ew
e ek
I n t er n a t i on al Or g ani z a t i on
of S t an d ar d i z a t i on
( I S O
)
S p e c i al i z e d i n
t er n a t i on al a g en c y
P r om o t e
t h e d ev el o pm en t of pr e c i s e s t an d ar d s
F a c i l i t a t ei n t er n
a t i on al ex c h an g e of g o o d s an d s er vi c e s
C er t i f i c a t i on
S h ow
pr o c e s s e s
D em on s t r a t e or g ani z a t i on al c om
pl i an c e
C an b e ar i g or o u
s an d l en g t h y
pr o c e s s
I S O 9 0 0 1 : 2 0 0
0
R e c o gni z e s q u al i t ym
an a g em en t s y s t em s
Ni n
e a s p e c t s :
1 . Q u al i t y p ol i c y
2 .P r o c e d
ur e s an d i n
s t r u c t i on s
3 .D
o c um en t c on t r o
l
4 . C al i b r a t i on of e q ui pm
en t an d i n
s t r um en t s
5 .I n t er n al q u
al i t y a u d i t s
6 .T r ai ni n
g
7 . C or r e c t i v e a c t i on s f or
pr o b l em s
8 .R
e c o gni z ewh en
a pr o d u c t or pr o c e s s i
s n on- c onf or mi n
g
9 .K
e e pr e c or d s
H o sh i nK
anr i C a t ch -B al l
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2 9
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR
e s er v e d
H o s h i n -
c om p a s s , p oi n t i n g d i r e c t i on , K
anr i - c on t r ol ,
t o g e t h er p
ol i c y d e pl o ym en t ( E n gl i s h
)
T o pm
an a g er s c r e a t e q u al i t y
g o al s , o b j e c t i v e s an d s t r a t e gi e s
Mi d
d l em
an a g er s pr ovi d ei n p u
t an d s u g g e s t i on s
C a t c h - b al l -
t h r owi n
g t h e
d i r e c t i v e s b a c k an d f or t h
G e t s c on s en s u s an d b u y-i nf r om m
an a g em en t h i er ar c h y
Or g
ani z a t i on al o b j e c t i v e s al i gn e d wi t h i n
d i vi d u al s
J a p an e s e u s e a s f r am
ew
or k f or T QM
p ol i c i e s ,
g o al s , e t c .
P OME L I GHT E RVE I N:
P ok a-Y ok e ( mi s t ak e
pr o of i n g )
8/9/2019 Quality Management from POME by Gautam Koppala VT
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3 0
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR
e s er v e d
T e c h ni q u
e s ,i n
s t an c e s or m e c h ani s m
s u s e d t o b ui l d q u al i t yi n t o
an
en t i r e pr o c e s s
P r ev en
t d ef e c t s f r om o c c
ur r i n g
P u t pr o c e s s e s i n
pl a c e
t o s t o p er r or s
S en s e pr o b l em an
d s t o p pr o c e s s t ok e e
p o t h er s f r om o c c ur r i n g
D e t e c t an d el i mi n a t e
d ef e c t s a s e ar l y a s p o s s i b l e
D e t e c t d evi a t i on s af t er t h e y o c c ur
D e t e c t ex t r a s t e p
s i n pr o c e s s
S ei b an
M an uf a c t ur i n g t e c h ni q u
ef or
c u s t om or d er s
C u s t om er or d er i s
a s s i gn e d a S ei b ann
um b er
A l l
p ar t s ,m
a t er i al ,l a b or ,P O s ,
e t c .f or
t h e or d er ar e t r a c k e d a g ai n s t t h e uni q u
e S ei b ann
um b er
F a c i l i t a t e s
q u al i t y an d f o c
u s t om
e e t i n g c u s t om er n
e e d s
A n y
pr o b l em s on an or d er c an
b e t r a c k e d b a c k t o t h e pr o c e s s ,P O
,
v en d or , em pl o y e e , e t c . t h a t w
a s
i nv ol v e d
5 - S P r a
c t i c e
S ei r i ( Or g ani z e )
S or t
S e p ar a t e e s s en t i al i t em
s f or
t h e j o b f r om t h
en
on- e s s en t i al
Or g ani z e
envi r onm en t , c omm
on ph y s i c al s p a c e , d e al wi t h l e
ak s ,n
oi s e an d w
a s t e
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3 1
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR
e s er v e d
S ei t on ( S y s t emi z e )
S i m pl i f y
E v er y t h i n
gi n
t h e
r i gh t pl a c e , c l e ar d i r e c t i on s
Or d er l y
pl a c em en t of p ar t s an d m
a t er i al
S ei s o ( C l e an )
S h i n
e
K e e p ph y s i c al envi r onm
en t c l e an ,i n
s t i l l pr i d
e
H ar d t o d o q u al i t yw or k i n
a d i r t y
envi r
onm en t
S ei k e t s u
S t an d ar d i z e
R ei nf or c e t h ef i r s t
t h r e e
C r e a t e
s t an d ar d pr o c e s s e s
S h i t
s uk e ( Di s c i pl i n
e )
S u s t ai n
I n t e gr a t er ul e s i n
t o c ul t ur e ,f ol l ow
pr o c e s s e s an d r ul e s
C omm
uni c a t e ef f e c t i v el y
S i x
S i gm a
P h i l o s o ph y
or m
e t h o d ol o g y t oi m
pr ov e q u al i t y ( or an y p er f or m an c ef a c t or )
3 .4
d ef e c t s p er mi l l i on-
n o t p er f e c t , b u t c l o s e
On
g oi n g c om b i n a t i on
of
pr o c e s s i m
pr ov em en t s an d pr o j e c t s
L e an S i gm a
C om b i n e s L e anM
an uf a c t ur i n g an d S i x
S i gm
a
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3 2
2 0 0 7 ,P
OME
, G a u t am _K
o p p al a ,Al l Ri gh
t sR
e s er v e d
P r e c i s i on of S i x
S i gm
a c om b i n
e d wi t h
t h e s p e e d an d a gi l i t y of l e anm
an uf a c t ur i n
g
A g gr e s s i v ei d en
t i f i c a t i on
an d el i mi n
a t i on of n on-v al u e
a d d e d a c t i vi t i e s
C y c l e t i m e s ar er e
d u c e d
D ef e c t s ar e el i mi n
a t e d
T r av el d i s t an c e s s h or t en e d
I nv en t or i e s l ow
er e d
S e t - u p t i m e s r e d u
c e d
E q ui pm
en t d own
t i m emi ni mi z e d
D emi n g s1 4
p oi n t s
1 .
C r e
a t e c on s t an c y of p ur p o s e t ow ar d i m
pr ov em en t of pr o d u c t an d s er vi c e.
2 .m
an a g em en t m
u s t aw
ak en t o t h e c h al l en g e ,l e ar n t h ei r r e s p on
s i b i l i t i e s ,
an d t ak e onl e
a d er s h i p
f or
c h an g e.
3 .
C e a s er el i an
c e onm
a s s i n s p e c t i on
t o a c h i ev e
q u al i t y.E l i mi n
a t e t h en e e d f or i n s p e c t i on
on am
a s s
b a s i s b y
b ui l d i n
g q u al i t y
i n t o t h e pr o d u c t .
4 .E n
d t h e pr a c t i c e of aw ar d i n g
b u s i n e s s on t h e b a s i s of pr i c e t a g s .I n
s t e a d ,mi ni mi z e
t o t al c o s t .M
ov e
t ow
ar d a s i n gl e s u p pl i er
f or an y on ei t em
, b ui l
d i n g al on g- t er m r el a
t i on s h i p
of l o y al t y
an d t r u s t .
5 .
C on s t an t l yi m
pr ov e t h e s y s t em of
pr o d u c t i on an d
s er vi c e t oi m
pr ov e q u al i t y an d pr o d u c t i vi t y
an d
t h u s c on s t an t l y d e c r e a s e c o s t s .
6 .E s t a
b l i s h on- t h
e- j o b t r ai ni n g.
7 .I n s t i t u t el e a d er s h i p.T h
e
ai m of
s u p er vi s or s s h o ul d b e t oh
el p p e o pl e ,m a c h i n
e s an d g a d g e t s t o d o
a b e t t er j o b .
8 .Dr i v
e o u t f e ar
s o t h a t ev er y on em
a yw
or k ef f e c t i v el yf or
t h e c om p an y.
9 .B r e
ak d own
b ar r i er s b e t w e en d e p ar t m en t s .P e
o pl ei nr e s e ar c h ,
d e s i gn ,
s al e s , an d pr o d u c t i onm
u s t
w or k a s
a t e am t of or e s e
e pr o b l em s t h a t m
a y
b e en c o un t er e d wi t h
t h e pr o d u c t or s er vi c e
1 0 .E l i mi n a t e
s l o g an s an d t ar g e t s f or
t h ew
or k f or
c e t h a t a s k f or z er o
d ef e c t s an d n ewl ev el s
of
pr o d u c t i vi t y. S u c h ai m s m
er el y c r e a t e a d v er s ar i al r el a t i on
s h i p s .T h e
s e pr o b l em s of p o or
q u al i t y an d
l ow
pr o d u c t i vi t y b el on g t o t h e s y s t em an
d ar e b e y on d t h e p ow er of t h ew
or k f or c e
al on e.
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OME
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1 1 .L e a
d er s h i p
s h o ul d
s u b s t i t u t ef or w
or k s t an d ar d s ( q u o t a s ) on t h ef a c
t or yf l o or ,m
an a g em
en t b y
o b j e c t i v e s ,m
an a g em en t b yn
um
b er s an d n um
er i c al g o al s .
1 2 .R
em ov e b ar r i er s t h a t r o b
em pl o y e e s ,m
an a g em en t ,
an d en gi n e er i n g of t h ei r r i gh t
t o pr i d e of
w or k m
an s h i p.A l s o ,
a b ol i s h ann u al r evi ew or m
er i t r a t i n
g s an d m
an a g em en t b y o b j e c t i v e s .T h
e
r e s p on s i b i l i t y of s u p er vi s or s m
u s t b e c h an g e d
f r om m
er el yl o ok i n
g
a t n um b er s t ol o ok i n
g a t
q u al i t y.
1 3 .I n s t i t u t evi g or o u s
e d u c a t i on
an d s el f -i m pr ov em en t pr o gr am s .
1 4 .I ni t i a t e
em pl o y e e s t o s h o ul d er t h er e s p on s i b i l i
t y of a c c om pl i s h i n g
t h e t r an s f or m a t i on.
Ph i l i p
C r o
s b y: F o ur
a b s ol u t e s of q u al i t ym
an a g em en t :
1 .
Q u al i t yi s
d ef i n e d a s c onf or m an c e t or e q ui r em
en t s ,n
o t a s g o o d n
e s s n or el e g an c e.
2 .T h e
s y s t em f or
c a u s i n g q u al i t yi s
pr ev en t i on ,n
o t a p pr ai s al .
3 .T h e
p er f or m an c e s t an d ar d m u s t b ez er o
d ef e c t s ,n
o t t h a t ' s
c l o s e en o u
gh .
4 .T h em e a s ur em
en t of q u al i t yi s
t h e pr i c e of n on- c onf or m
an c e ,n o t i n
d i c e s .
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Q UAL I T Y
A
S S UR
AN C E
/
Q UA
L I T Y
C ONT
R OL
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Quality Assurance/ Quality Control (QA/ QC):
GUIDELINES FOR THE POME QUALITYASSURANCE PLAN CHECKLIST:
This checklist is provided as part of the evaluation process for the Quality Assurance Plan. The checklist assists designated
reviewers in determining whether specifications meet criteria established in POMES Project Development Methodology
(POMEPDM). The objective of the evaluation is to determine whether the document complies with POMEPDM requirements.
Mentioned below is the DOCUMENT REVIEW CHECKLIST. Its purpose is to assure that documents achieve the highest
standards relative to format, consistency, completeness, quality, and presentation.
Submissions must include the following three documents, and must be presented in the following order: (First) Document
Review Checklist , (Second) the Quality Assurance Plan Checklist , and (Third) the Quality Assurance Plan .
The Quality Assurance Plan (QAP) presents a framework for activities, which when followed, will ensure delivery of
quality products and services. The SDM provides the project standards and procedures to be used as the basis for the
QA groups reviews and audits.
Document Review Checklist :
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1.0 GENERAL INFORMATION
1.
1
Purpose: Describe the purpose of the
Quality Assurance Plan.
1.
2
Scope: Describe the scope of the Quality
Assurance Plan as it relates to the project.
1.
3
System Overview: Provide a brief system
overview description as a point of reference
for the remainder of the document, including
responsible organization, system name or
title, system code, system category,
operational status, and system environmentand special conditions.
1.
4
Project References: Provide a list of the
references that were used in preparation of
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this document.
1.
5
Acronyms and Abbreviations: Provide a
list of the acronyms and abbreviations used
in this document and the meaning of each.
1.
6
Points of Contact:
1.6.1 Information: Provide a list of
the points of organizational contact
(PoCs) that may be needed by the
document user for informational
and troubleshooting purposes.
1.6.2 Coordination: Provide a list of
organizations that require
coordination between the project
and its specific support function
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(e.g., installation coordination,
security, etc.). Include a schedule
for coordination activities.
Quality Assurance Plan Checklist :
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2.0 SCHEDULE OF TASKS AND RESPONSIBILITIES
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Based on the tasks described in your Project
Plan, provide a schedule of the QA activities
for the duration of the project. Tasks may
include, but are not limited to, those listed
below:
Identify Standards and Guidelines
Evaluate Software Tools
Evaluate Facilities
Evaluate Software Products Review
Process
Evaluate Project Planning, Tracking,
and Oversight Processes
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Evaluate Requirements Analysis
Process
Evaluate Design Process
Evaluate Code and Unit Testing
Process
Evaluate Integration Testing Process
Evaluate Acceptance Testing Process
Evaluate Release Process
Evaluate the Corrective Action
Process
Evaluate Media Certification Process
Certify Non-deliverable Software
Evaluate Storage and Handling
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Process
Evaluate Deviations and Waivers
Process
Evaluate Configuration Management
Process
Evaluate Software Development
Library Control Process
Evaluate Non-developmental
Software
Perform Configuration Audits
Evaluate Risk Management Process
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Quality Assurance Plan:
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3.0 SYSTEM DOCUMENTATION
3.
1
Documents by Phase: List and briefly
describe the documentation expected to be
produced during this project. Depending on
the size of your project, this may include,
but is not limited to, the documents in the
following subsections:
3.1.1 Initiate Phase:
Needs Statement
Project Plan (including WBS)
Configuration Management Plan
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QualityAssurance Plan
Feasibility Study
Cost/Benefit Analysis
Risk Analysis
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3.1.2 Define Phase:
System Support and Acquisition
Plan (initial)
Functional Requirements Document
Data Requirements Document
System Security and Privacy Plan
Internal Audit Plan
Project Plan (updated)
3.1.3 Design Phase:
System/Subsystem Specifications
Database Specifications
Program Specifications
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System Support and Acquisition
Plan (final)
Validation, Verification, and Testing
Plan (initial)
Training Plan (initial)
Project Plan (updated)
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3.1.4 Build Phase:
Installation and Conversion Plan
(initial)
Test Plan
Users Manual
Operations Manual
Maintenance Manual
Validation, Verification, and Testing
Plan (final) Training Plan (final)
Project Plan (updated)
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3.1.5 Evaluate Phase:
Test Results and Evaluation Reports
Installation and Conversion Plan
(final)
Project Plan (updated)
3.1.6 Operate Phase:
Pilot Test Results
Training Material
Project Plan (updated)
3.
2
Discipline for Documentation Standard
Practices: Describe the criteria that will be
applied during review and evaluation of all
lifecycle documents.
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4.0 REVIEWS AND AUDITS
4.
1
Review Process: Define the steps of the
review process and the procedures that will
be used to conduct reviews.
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4.
2
Formal Reviews and Audits:
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4.2.1 Lifecycle Reviews: Identify the
types of SDM associated lifecycle or
non-lifecycle reviews that will be
conducte