Presented by : Group IIDepartment of Decision

Sciences

CONTENT

01 Rathnayaka Tea Factory (PVT) Ltd.

02 What is Total Quality Management

03 Tea Manufacturing process of Rathnayaka Tea Factory

04 Main Drawbacks

05 Recommendations

Rathnayaka Tea (PVT) Ltd

Vision

To be the best black tea manufacturer.”

Mission To be a leading black tea manufacturer within

“Southern Province "by adopting to the new technologies and quality improvement methods to enhance the

productivity and efficiency while pay more attention to their loyal customers by providing friendly service.

Total Quality Management

What is TQM???

“A way of life an organization as a whole, committed to total customer satisfaction through a

continuous process of improvement and contribution and involvement of people.”

Theory of Total Quality Management

Deming's Theory

Crosby's Theory

Joseph Juran's Theory

Ishikawa's Theory

Principles of TQM

• Customer- Oriented

• Leadership

• Strategic Planning

• Employee Responsibility

• Continuous Improvement

• Cooperation

• Statistical Methods

• Training and Education

Tea Manufacturing Process of Rathnayaka Tea Factory

Withering

• Primary objective is to reduce the moisture content of

the leaf & soften it.

• For this used Withering Trough.

• Rolling is a process where rollers are used to rupture

the cell walls of the withered leaves for oxidation of

the polyphenols in the presence of oxygen from air.  

Rolling

Fermentation

• It is the process of oxidation of leaves.

• Humidity Fans & Wet & Dry Hygrometer is used in

here.

Drying

• Drying is the process during which the enzyme

activities are stopped & moisture content is brought

down to 2% - 3%.

Sorting & Grading

• Sorting is the operation in which particles of bulk teas

are separated into various grades of different sizes

conforming to the trade requirements.

Packaging & Storage

• Packaging, is a process design and produce the

container or wrapper for a product

• Storage, is a process of stored final out puts after

packaging before it handed over to the customers.

Main Drawbacks

• No proper standard system to measure quality of tea.

• Lack of Training & Development programs.

• Lack of Research & Development Activities.

• Less percentage of interest to the HR practices.

• Maintenance issues of capital equipment.

• The management of the factory is not well organized.

• Workers don’t have proper dress code & safety equipment.

Cause-and-Effect Diagram

Recommendations

• Replacing machinery with latest equipment.

• Continuous maintenance of the equipment.

• Using a belt system to transfer tea leaves among the processes.

• Conducting a training & development program for both management &

workers.

• Distributing face masks & other relevant safety equipment among workers.

• Establishing a standard system to measure quality

• Establishing a research and development section

QUESTIONS???

Thank You For Being With Us.

THE END