Quality Management in the Netherlands

andat the Open University of the

Netherlands

Jo Boonjo.boon@ou.nl

Accreditation

•NVAO (Dutch-Flemish Accreditation

Organization) first accreditations in 2004 www.nvao.nlacademic and higher professional education in Flanders and The Netherlands • Accreditation condition for

– official recognition of diplomas– financing the programme by government– financing students (Netherlands)

Accreditation

NVAOAccredits after • external judgment • on request of the program VBIExecuted by a Visiting and Judging Authority

(VBI)All universities: QANU

The institution initiates the order for a visitation for accreditation

Visitation and Judgment

• Self evaluation written by faculty (program)

• Site visit (meeting staff, students, facilities)

• Facts (i.e. success rate, throughput)• Quality management system of faculty

Issues

• NVAO uses global framework• No references to virtual learning,

distance learning or flexible and distributed learning

• Issues are:– institutional vs programme accreditation– academic vs professional recognition– process vs output accreditation

7 Building blocks of the quality system OUNL

1. Datawarehouse2. Student survey3. Try out of course material4. Competence mapping5. Quality calendar6. SEIN- course evaluation7. Basic teacher qualification

1. Data warehouse

• Data on students• Individual level• Aggregated level

• Study progress• Alumni

2. Student survey

• Twice a year• Regulary investigations on student

satisfacion, expectations etc.• Organisational level• Groups varying from early starters till

progressed students and drop outs

3. Try out of study material

• Courses almost ready• Group of students study and comment

parts of the new course• Contracts

4.Competency mapping

• Curriculum redesign• 2-4 competenties

– Level at the end of the study– Starting level– In between– Comparison with actual curriculum– assessment

5.Quality Calendar

• Policy calendar: when do we decide what– Fixed documents– Fixed agendas

• Committees (internal/external)

• For each topic:– Committee in charge– Advisory committee

Three levels of governance

• Dean is central• Dean communicates and is informed on three

levels• Each level has a committee

• End terms en strategy – council of advise • Program- curriculum committee• Education – faculty program committee

Coach

ing

-p

ortfo

lio

Final interview, summative evaluation, certify5conclusion

2 Intro OUNLeducation

1Intake

How to use the E-educational platform of the OUNL 3 Basic

Accreditation of prior learning

Introduction OUNL-organization

Educational development

coaching Examination and assessment

quality management

Educ. ICT-tools

Basic course

mandat-ory

optional

4

educational development

educationalcoaching

Examination andassessment

Quality

Management

E-educational platform

Design and developeduc. content

Design of tasks

Didactics

Educational writing

Give feedback

Written and Oral feedback

Distance coaching

Group moderating

ConstructionAnalysis

Assessment

Competence test

Quality Managementsystem

Course Evaluation

Try outs

Integrating and use of e-learning tools

Multimedia design

Media-choice

Copyright

Web writing

Thematic working

CSCLThesis

Groupcoaching

Present

Netiquette

Fraud, plagiarism

Portfolio

Oral examination

Objection Appeal

Curriculum evaluation

Quality aspects

Content management

Metadata

Versionmanagement

Capita

sele

cta: co

lloquia

, min

iconfe

rence

s, etc.

6. Basic Teacher Qualification

Permanent course evaluation

Signalizing Evaluation INstrument

the quality of the course according to the students

7. Permanent course evaluation

– continuous evaluation of every course– All studets who take examinations – rough and signalizing– short standardized questionnaire– online, automatized process– weekly invitation of the student by e-mail– automatized data collection and report