Quality Management System

in Maroc-Météo

Fatima Zahra BENSAID Singapore 28-30 April 2015

The term Quality management has a specific meaning within many business sectors. This specific definition, which does not aim to assure 'good quality' by the more general definition (but rather to ensure that an organisation or product is consistent), can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.

What does it mean?

Management systems are needed in all areas of activity, whether large or small businesses, manufacturing, service or public sector. A good QMS will: • Set direction and meet customers’ expectations • Improve process control • Reduce wastage • Lower costs • Increase market share • Facilitate training • Involve staff

Why a QMS?

Why a QMS in Maroc Meteo ?

Ensure the public service Better customers satisfaction

Improve decision and management processes.

Strengthen managerial capabilities. Improve business processes

with better efficiency.

The benefits of a QMS: A fully documented QMS will ensure that two important requirements are met: • The customers’ requirements – confidence in the ability of the organisation to deliver the desired product and service consistently meeting their needs and expectations. • The organisation’s requirements – both internally and externally, are at an optimum cost with efficient use of the available resources – materials, human, technology and information.

Why a QMS in Maroc Meteo ?

Commitment of the leadership

Key success

Involvement of the staff

1- Create a Steering committee & Choose a consultant body. 2- Undertake training : about QMS concepts 3- Clarify the mission and the vision of DMN:

Introduce a quality policy and Objectives

4- Self-Evaluation or Gap analysis:

Identify strengths and areas for improvement Develop an action plan

5- Description and formalization of the identified processes

6- Verification and Validation of documents produced

7- Restitution for general validation

Main Steps

Processes approach « System of activities that uses resources to

transform inputs into output elements »

Resources

outputs

Steering committee

Inputs

Steps to plan a process (Plan)

Working groups and steering team Definition (purpose, application domain, stakeholders, upstream and downstream processes ...) Description & Characterization

sub-processes, procedures, activities, outputs, inputs, Actors, Documents

Formalization (flowchart) Steering (objectives and monitoring indicators)

Processes mapping

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Aeronautic assistance

Weather forecasting

Marine forecasts and assistance

Early warning

Transmit

Communicate Observe

Sale or service delivery

climate history preservation

Assisting socio-economic sectors

Design and develop

Communication Permanent improvement

Strategy Management revue

Client Satisfaction Claim

Internal Audit

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Implementation of processes (DO)

• Trainings for the staff (to become aware) - Communicate about the QMS and the formalization of the processes (benefit of all stakeholders)

- Share and make available all the documents to the staff at all levels: headquarter, regional and station.

• Implement the monitoring indicators for process steering

• Standardize records and coding

Product-oriented processes

Observe

PC-R-01-00-00

Transmit PC-R-02-00-00

Climate history preservation

PC-R-07-00-00

Assisting socio-economic sectors

PC-R-08-00-00

Conception and development

PC-R-09-00-00

Weather forecasting PC-R-03-00-00

Aeronautic assistance PC-R-04-00-00

Marine forecasts and assistance PC-R-05-00-00

Early warning PC-R-06-00-00

communicate PC-R-10-00-00

Observation products

Forecast products

Products of Climatology and sector applications

What about climate in the QMS?

Objective of the Process

Climate History Preservation by

ensuring the availability of an online, complete, updated and

reliable climate database.

QMS Objective Framework for Enhancing Data Quality

Data Management System

Data Management Processes / Procedures

Data Quality System

Data Quality Processes / Procedures

Auditable System

Document

Source Validity

Reliability

Completeness

Precision

Timeliness

Integrity

Paper Trail that allows

verification of the entire

process and the data

produced within it

Collection Collation Analysis

Reporting

Use

Validity Valid data are considered accurate: They measure what they are intended to measure.

Reliability The data are measured and collected consistently; definitions and methodologies are the same over time.

Completeness Completely inclusive: the DMS represents the complete list of eligible names and not a fraction of the list.

Precision The data have sufficient detail; in this case the “accuracy” of the data refers to the fineness of measurement units.

Timeliness Data are up-to-date (current), and information is available on time; the DMS produces reports under deadline.

Integrity The data are protected from deliberate bias or manipulation for political or personal reasons.

QMS Objective Dimensions of Data Quality

Group process improvement

Internal stakeholders Customer process Suppliers of the process

others

SEBBARI /C/

BOULGUID /S/

El KHATRI /P_CENTRE/

BOULGUID /S/

FADAILI /RQ/

BARI /C/

ERRACHID /C/

DIANE /P_DRMS/

El AMIR /S/

DIANE /C/

El AMIR /S/

BARI /P_DRMC/

JOUBIJ /C/

ERRACHID /P_DRMNE/

ABOUSAHL /C/

SAYOURI /P_DRMN/

SAYOURI /C/

Process : climate history preservation

Process improvment team: PIT Headquarter : 2 chefs de service 1 Ing. chargé de la climatologie 1 Tech. climato.

Region : 1 chef de service 3 chefs adjoint

Station : 2 Tech. climato. PIT = 7 men + 3 women

entities input Main supliers output Main customer

- Station - Region - CNRM (Climatology and data base service)

Observations and mesures

Station (synoptique, automatique, auxiliaire)

- Updated database, validated and archived in a sustainable way - Climat products

- External clients: authorities, aviation, marine, construction, agriculture, transportation, water, energy, media, ...) - Internal users: marketing, forecast, communication, research…

upstream process downstream process

upstream process downstream process

Observe, transmit Sale , Transmit Design and develop

Process : Keep the memory of climate

Monitoring and measurement of processes

Objectifs KPI Construction Target

Objectif n° 1

Improve data quality

Number of missing data number or percentage per month per station

WMO limit T : 5 datas RR : 2 datas

Number of questionable data 0

Objectif n° 2

Increase available climate data

Total number of data input per month per station

Calculated from the data base: total data

> 7500 values/ month/ station

Process : Keep the memory of climate

Monitoring

Objectifs KPI Construction Target Objectif n° 3

Improve latest climate data time

access

Time control of documents at station

duration 1 day

Delay in sending documents to the region

Difference between the date of dispatch and the 5th day of the month

0 day

Durée entre l’envoi des documents de la station et la réception des documents propres à la région

Date of dispatch of documents - Date of receipt of documents

2 days

Time control of documents in the region

duration 1 day

Durée de saisie Duration per station

1 day

Period between the date of customer demand and product delivery

Date of application - Delivery Date

1 day

Process : Keep the memory of climate

Process : Keep the memory of climate

• Control the observation documents

• Develop climatological records

• Send climatological records

• Enter climatological records in the

data base

• Supplying the data base

• Validation

• Archive climate data

• Make a climatological product

• Deliver a climatological product

sous-processus : making a climatological product N Entrées Activités Sorties Documents

et références Acteurs Mesures et surveillance

1

- Demande client - Base de données - Documents climatologiques.

- Disponibilité - Inventaire

- Manuels et logiciels (Clic Om, Gdclim, …)

Ingénieur Tech Climato

Journal des entrées

2

- Demande client - Base de données - Documents climatologiques.

Fiche d’Evaluation (délai, temps Ing/Tech/mois)

Pratiques Logiciel Manuels

Ingénieur Délai Validation par le responsable

3 Fiche d’Evaluation (délai, temps Ing/Tech/mois).

Fiche projet Pratiques Ingénieur

4

- Demande client - Fiche projet - Base de données - Documents climatologiques.

- Produit climatologique réalisé

- Pratiques de production - Manuels et logiciels (Clic Om, Gdclim, …)

Ingénieur Tech Climato

Délai

5 - Produit climatologique réalisé

- Produit climatologique finalisé

Ingénieur Tech Climato

Processus : Conserver la Mémoire du Climat

Framework for continuous improvement

• A dispositif for Internal Audit • Mesure Client satisfaction • Claim • Improvement forms (Preventive actions and correctives actions) • Processes reviews • Management review

Thank you …..