Quality Manual ISO 9001:2008 - Kelkan for General...

E: [email protected] W: www.kelkangroup.com

Sulaymaniyah House 4, Street 6, Baxtiary District 111, Sulaymaniyah, Kurdistan Region of Iraq

Kelkan Contracting Ltd.

Quality Manual ISO 9001:2008

This manual describes the process of quality insurance of products and specialized

services of Kelkan Contracting Limited (Kelkan), which complies with the ISO

9001:2008 standard and the process of implement the quality management system.

Quality Management System

ISO 9001:2008 Quality Manual

Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 2 of 26

Preparation and Approval This manual prepared by the Quality Management System (QMS) committee of

Kelkan Contracting Limited.

Intellectual Property

All documents and information contained in this manual are the property of Kelkan

Contracting Ltd. and cannot be used, reproduced in whole or in part, without the written

consent from the Managing Director.

Prepared by QMS Committee and Wael Jasim Muhammad.

Prepared by

QMS committee

Reviewed by Management

Representative

Approved by Managing Director

Signature

Name Eng. Wael Jasim

Muhammad

Post QMS coordinator

Date




Distribution List

No. A hard copy of this manual submit to Type of copy

1 Managing Director

Controlled copy 2 Management Representative

3 Quality Management Managers

4 Clients

Non Controlled copy

5 Suppliers

6 Sub-contractors

7 Others as Company CV




Revisions page

Revision

No.

Revision

Date

Revised Item

No. Revision Description

1 19-7-2014

Organizational

chart

Updating the Organizational chart of

departments & jobs also

2

3

4

5

6

7

8

9

10

After 10 Revisions a new version will be Issued




Table of Contents

Contents

Distribution List ....................................................................................................................................... 3

Revision History Table ............................................................................................................................. 2

Figures & Table ....................................................................................................................................... 6

Introduction ............................................................................................................................................ 7

Definitions and Terminology ................................................................................................................... 8

Method of establishing and implementing the system: ......................................................................... 8

Components of the Quality Manual ....................................................................................................... 9

1. Scope of Quality Management System ....................................................................................... 9

2. Exclusions……………………………………………….…………………………………………………………………………….9

3. Purpose ....................................................................................................................................... 9

4. General ........................................................................................................................................ 9

5. Company profile .......................................................................................................................... 9

6. Our Mission statment ................................................................................................................. 9

7. Regulation ................................................................................................................................. 11

7. Description of quality management system ............................................................................. 11

9. The Organizational Charts & Process Map................................................................................ 12

10. Quality Policy ............................................................................................................................ 17

11. Quality Objectives ..................................................................................................................... 19

12. Responsibilities, authorities and communication ..................................................................... 21

13. Documentation System……………………………………………………………………………………………….………24

14. Document's Coding System.……………………………………………………………………………………….……….24

15. The Procedures of Quality Management System ................................................................... 225

16. References ............................................................................................................................... 256




Figures & Table

Figures / Table Title Page No.

Table 1: Contact Addresses and its Related Information. 11

Table 2: Core Processes and its Related Information. 12

Figure 1A: The Organizational Chart 13

Figure 1B: The Organizational Chart of jobs 14

Figure 2: The Process Map 15

Figure 3: Quality Policy 18

Table 3: Quality Objectives and KPIs 19

Table 4: Responsibilities' Matrix 22

Figure 4: Documentation Pyramid & Coding system 24

Table 5: List of procedures 25




Introduction

Founded in 2004 as a private limited liability company, Kelkan Contracting Limited

is registered and actively working in the Kurdistan Region of Iraq. Kelkan is the

leading company in providing oil services, assisting international oil companies

(IOCs) in civil and earth works, rig site preparation, camp management, catering,

fabrication, personnel and machinery in addition to the supply of provisions and all

other sourcing issues.

Kelkan operates throughout the Kurdistan Region and has experience and

resources to operate on rugged and remote terrains. Kelkan has the capability and

know-how to undertake tough assignments and meet clients’ deadlines. Pioneers

in their field, Kelkan has implemented many projects in the region for various

international oil companies and its service partners. Through applying for the ISO

certificate and applying the Quality Management System procedures, Kelkan

ensures to satisfy its clients by committing to applying an international

management system. The system will ensure higher satisfaction level by efficient

performance of work related activities in accordance to the specification (ISO

9001:2008) for the following purposes:

1. Description of the Quality Management System of the company.

2. Assisting the staff to further understand their roles within the

organization, thus giving them an increased sense of the purpose and

importance of their work.

3. Increase the confidence of the clients by increasing the quality of

products and specialized services offered by the company based on a

global documented system.

4. Clearly specifying the requirements for the quality of products and

services provided by suppliers and sub-contractor. Also, by to provide

objective evidence that specified requirements have been achieved.

5. Define the adopted work methods by the company, which will

guarantee the quality of products, specialized services, and the

adopted quality policy.

6. Implemented as a profile to introduce the company to clients and as a

training material for new employees.

7. Implemented as a base for continual improvement to ensure continuity

of increasing the quality level of services.

8. Implemented as a basis to check the quality of the products.

9. Implemented as a basis to assess the effectiveness of the quality

management system.




Definitions and Terminology

For the purposes of this Manual, the following words have been defined as:

Quality: is defined as a product's compliance with its design specifications. These

specifications include the customer's requirements and local statutory and

regulatory legislation (ISO 9001:2005)

Quality Management System (QMS): is defined as a system established to

ensure achievement of the quality objectives by the quality policy adopted by top

management in accordance to the requirements of the standard of the standard

(ISO 9001:2008).

Method of establishing and implementing the system:

The system has been established by all departments with the supervision of IQDC

Company and Quality Management committee.

Four steps have been taken to implement this system:

1. Gap analysis.

2. Recommending corrective actions which include control methods.

3. Establishment and documentation of the system.

4. Implementing and auditing the system.

Personal meetings have been used for data collection during the gap analysis stage.

The meetings have been organized by IQDC consultants and QMS Committee, the

Standard ISO 9001:2008 and the Iraqi local statutory and regulatory legislation have

been used as an assessment criteria to establish the system.




Components of the Quality Manual

1. Scope of Quality Management System

The scope includes products, specialized services, and activities, which conforms the requirements of ISO 9001:2008 Standard. 1.1. Oilfield civil works.

1.2. Fabrication & installation.

2. Exclusions

There is no exclusions.

3. Purpose

The purpose of this Quality Manual is to define the Quality management

System in its entirety for Kelkan Contracting limited.

4. General

This Quality Manual addresses the requirements of the ISO 9001 Standard.

All reference to the ISO 9001 Standard forward shall be considered as the

current revision of the ISO 9001 Standard. The Quality Manual defines the

Quality Management System as it applies to Kelkan Contracting limited.

5. Company profile

Kelkan Contracting Limited was formed in 2004 as a private limited liability

company, registered and actively working in the Kurdistan Region of Iraq (KRG).

Kelkan is a leading company in providing oil field services within the KRG and has

proven itself to be an outstanding example in its field. Kelkan is an experts

contracting, assisting international oil companies (IOCs) in civil and earth works,

camp management, construction, providing qualified personnel and supplying

reliable machinery in addition to the supply of provisions and all other sourcing

issues.

Kelkan operates throughout the Kurdistan Region and has experience and

resources to operate on rugged terrains as well as the capability and know-how to

undertake tough assignments and meet client's deadlines. Pioneers in their field,

Kelkan has implemented many projects in the region for various international oil

companies and it has successfully supplied many internationally recognized oil

and gas companies with construction services in site preparation, access road

construction and camp construction.




Kelkan staff are fully trained and experienced to work along with international

companies and adhere to HSE standards in the oil and gas sector. Kelkan is a

local company that has the advantage of experience and locality that adds to its’

expertise in cultural customs and sensitivities when it comes to assisting clients

with local issues and communal relationships.

6. Our Mission Statement

Kelkan Contracting Limited “Kelkan “is wholly customer and service focused. We

work closely with our clients to fully understand their business, their objectives

and their expectations in order to provide optimum value and support. The

company is committed to surpassing the highest of expectations, working within

an environment of continuous improvement and allied with a total appreciation of

the criticality of compliance in every aspect of our day to day business.

Behind every contract, supply chain solution, communication and rapport with

our client is at the core of our policy. Whether we are managing the entire supply

chain or offering a specialized service, our ability to listen and learn before taking

action is what makes our employee’s partners in your business which makes our

solutions more effective and long lasting.

The energy sector has unique and pressing construction, civil, mechanical,

electrical, and logistical requirements. Kelkan recognizes the need to keep the

vital components flowing to maintain production and operations around the

region.

As our customer you can be absolutely confident that your project is always

managed in a professional and timely manner. Our experienced operations team

will do everything necessary to make sure the time schedule of the project is

strictly followed, quality management is up to the international standard, all

necessary procedures are in place for environmental and safety requirements

and the necessary personnel, material and equipment are on site and on time.

As the energy sector expands in our region, our company has an extensive

network of partners throughout the country with whom we look forward to being of

service to you as a generic local service provider. With this combined strength and

our long-standing network relationships, we are now poised to enter a paradigm

of excellence, becoming the strongest regional player in Kurdistan Region of Iraq,

providing full-featured construction, electrical , mechanical and logistical solutions

on a single point of contact by upholding our motto “Local Knowledge, International

Standards”..




Table 1: Contact Addresses and Its Related Information

7. Regulation

7-1 Control

Any changes and/or distribution of this Quality Manual are controlled and approved

by the management representative.

7-2 Distribution

This Quality Manual is a controlled document (see Distribution List, page 2). There

are hard copies created for reference, or temporary distribution, but the only the

controlled copy is maintained in the database containing QMS Procedures and

Work Instructions. Distribution of Quality Manuals is subject to approval of

management representative.

7-3 Revisions

Requests for changes to this Quality Manual can be submitted by any department.

Each Request for Change must be submitted to management representative.

Revisions to the Quality Manual are at the discretion of the management

representative and tracked by use of the Quality Manual (revision history table,

page 4).

8. Description of quality management system

The core process of the system is shown in the table below. These processes and

their related clients, input and output is highlighted in table 1. However, the system

is a bit more complicated than how it is indicated. There are more processes. Those

processes and the interaction between them are addressed in figure 1.

Address and Contact Information

Sulaymaniyah Office House 4, Street 6, Baxtiary District 111 Sulaymaniyah, Kurdistan Region of Iraq.

E-mail [email protected]

Website http://www.kelkan.com

Phone +9647707706661

Contact for tenders [email protected]

Contact for services [email protected]

Management Representative All inquiries regarding QMS, client complaints, improvement suggestions

[email protected]

mailto:[email protected]







Clients Input Core processes Output

Oil and Gas sector companies

Clients’ requests.

1- Civil Works. 2- Fabrication.

Satisfied Client: Products manufactured & services supplied exactly according to client requirements and statutory and regulatory legislation, supplied in right time to the right place.

Table 2: Core Processes and its Related Information

9. The Organization Charts & Process Map

The organization chart of Kelkan Contracting Limited, Figure 1 A, is based on

several management levels starting from top level where it is represented by the

Managing Director, second level is the departments, third is the sections and then

the units in forth level.

While Figure 1 A describe the organization chart of managements, Figure 1 B

describes the organization chart of jobs.

The Process Map demonstrates the interaction methods of the departments to

complete the client's request and how to gain their satisfaction. It has been created

through the Organizational Chart and from the perspective of quality management

system (ISO 9001). It starts from reception of the client's request and ends with

after sales services as shown in Figure 2.




Commercial

Department

HSE

Department

Finance

Department

Civil &

Construction

Department

HSE Clinic

section

HSE

section

IT section

HR

Department

Project

section

Construction

Deputy

site

engineers

unit

Camps

coordinators

section

Business

development &

Client

Relations Dep.

Logistic

section

QM

Department

Equipment's

Maintenance

section

Fabrication

section

Installation &

general

maintenance

section

Bazyan Supply

Base (BSB)

HSE (BSB)

section

Supply Chain Department

warehouse

section

Procurement

section

Legal unit

Administrator

section

Design

section

Camps

Department

Camps

bosses

units

QC section

Managing

Director

Community

relations

section

Auditing

section

Data analyst &

Documents

controller

Commercial

Deputy BSB

Coordinator

Head of

Camps

coordinators

Figure 1 A: Organizational Chart of managements




Commercial

Manager

HSE

Manager

Finance

Manager

Civil &

Construction

Manager

Paramedic

HSE

supervisors

IT supervisor

HR

Manager

Projects

Managers

Construction

Deputy

sites

engineers

Camps

coordinators

Business

development &

Client Relations

Manager

Logistic

Coordinator

QM Manager

Equipment's

Maintenance

supervisor

Fabrication

supervisor

Installation &

general

maintenance

supervisor

Bazyan Supply

Base (BSB)

Manager

Supply Chain Manager

warehouse

supervisor

Procurement

supervisor

Lawyer

Administrator

supervisor

Design

supervisor

Camps

Manager

Camps

bosses

Managing

Director

Auditors

Head of

auditors

Data analyst

& documents

controller

Receptionist

Cleaners

Administrator

And Data Entry

Buyers

Helper

Painter

Carpenter

Supervisor

assistant

Fabricator

assistant

Fabricator

Welder

A.C

technician

Labor

Electrician

PlumberGuard

Cleaner

Receptionist

Admin

Cook

Labor

Wireman

Assist Mechanic

Mechanical

technician

Mechanical Engineer

Admin

Foremans Surveyors

Labours

Operators

Cam

p

mai

nte

nan

ce t

eamLaundry

operatorGenerator Operator

Camp Boss

Assistant / Admin

Chef

Chef Assistant

Cleaners

Tenders

Processors

Commercial

Assistant

Accounts

Receivable

Clerk

Accounts

Payable

Clerk

Financial

Accountant

Accounts

Receivable

Auditor

Cost

Accountant

Chasher

Accounts

Payable

Auditor

Tenders

Processors

QC

engineer

QC

supervisor

Commercial

Deputy

BSB

Coordinator

Projects

warehouse

keepers

Community

relations

coordinators

Head of

Camps

coordinators

Financial

controller

Figure 2 B: Organizational Chart of Jobs




final inspection

& monitoring

Cli

en

t's R

eq

uir

em

en

ts

Clie

nts

satis

factio

n

Managing Director

Management Representative

Control of

Records

Control of

Document Internal Audit

Monitoring and

measurement of

processes

Control of

nonconforming

product

Analysis of dataCorrective

action

Preventive

actionQMS

Rec

eip

t a

nd

id

en

tifi

cati

on

of

cu

sto

me

r re

qu

ire

me

nts

Rev

iew

th

e

Clie

nt'

s

req

uir

em

en

ts

Pla

nn

ing

of

pro

du

ct

rea

liza

tio

n

Civil &

construction

Warehouses

Design and

development

supplying

of material

Co

ntr

act

wit

h t

he

cli

en

t

Activities of Monitoring and Measuring

Maintenance Activities

Final

product

&

service

Storage

/ supply

Ensure of the quality

Co

mp

leti

on

Tic

ket

Rec

eip

t o

f d

ue

s

fro

m t

he

cli

en

ts

After-sales service

HSEFinancial

Issues

Human

Resources

Information

Technology

Planning and

Follow-up

No

yes

Clients complaints

Co

nta

ct

the

Clien

ts

Clien

ts

req

uir

em

en

ts

inspection &

monitoring

of the Activities

Construction

Activities

Fabrication

&

installation

Fabrication

& installation

Activities

Management Review

Inspection

of materials

Figure 2: The Process Map




The Process Map

Figure 2 above highlights the process map of Kelkan Contracting Limited. There are

two kind of processes: core processes and supporting processes. The Core process

is the process which should be done in order to produce a physical product, or provides

the specialized services. The supporting process is the assurance that client

requirements are being fulfilled.

Since all of the products and services of Kelkan provides are requested by the client,

thus the process starts when the company receives a request from a client. The

requests and enquiries is received by Business Development & Client Relations

Department. The requests shall include the client’s requirements (technical

information, properties, quantities, timing, delivery these conditions, etc.).

The Business Development & Client Relations Department will then forward the details

to the related departments (e.g. Civil & Construction Department, Camps Department,

Bazyan Supply Base, or HSE Department) for a review of the request information,

analyzing, and converting it to the department’s specifications. After the department

has reviewed the details to ensure that the company has the capability in providing the

required products and/or services in the requested quantity, a time schedule will be

generated for the required specification. Then, through the planning of product

realization, the request will be reviewed and the decision will be made based on the

Company’s capability to perform the work. The information is then returned to

Business Development & Client Relations Department. If the company cannot

implement the client requested services or products, then alternatives will be

suggested; such as a longer implementation time or different method for providing the

service.

Upon an agreement between the two parties, a contract will be signed between the

company and the client through either a tendering process or purchase orders. The

contract will include a technical section, or annex, containing all the technical details,

specifications, quantities, and time schedule of the work required. The contract or the

technical annex of the contract will be sent to the related departments for

implementation and follow-up. If there is a need for design to implementation, the

contract, or a part of it, will be designed, reviewed, and approved, to match the client

requirements. The design will be sent with an implementation plan, which will be

planned by planning department, to related departments to start implementation.

While the implementation process is running, the Quality Control department will carry

out continual inspections and tests on incoming materials, process activates, final

product, and services to ensure the defined specifications are met. In the meantime,

the planning department will be performing regular follow up on the progress of the

implementation process based on the certifications of completion issued by the Quality

Control Department.




While the implementation process is finished or at a stage described as per contract

condition, the Planning Department will informs Business Development & Client

Relations department to notify the client regarding the payment of financial dues.

The client satisfaction survey will be submitted at the end or during implementation

process of each contract. The QMS committee, Management Representative,

Managing Director will keep the implementation of the quality management system

under control by programed internal auditing and by the decisions of management

review meetings. Furthermore, the performance of the supporting departments will

provide support to the QMS by providing training and human resources, information

technology, and financial issues related to clients.

For more information about the implemented procedure, please refer to procedures

manual (PM-00).

10. Quality Policy

The Quality policy was prepared by QMS committee, reviewed by management

representative and approved by the Managing Director, and distributed to all

departments of the company.

The Quality Policy (QPo) of KELKAN Contracting Limited is based on three basic concepts: (CIC)

Commitment to providing suitable quality of products and services to meet

our clients' requirements and exceed their expectations.

Implementation and continual Improvement of the Quality Management

System according to the standard ISO 9001:2008, to ensure client

satisfaction. & reviewing of quality objectives.

Compliance with local statutory and regulatory legislation related with

company work.

Hiwa Talabani - Managing Director

___________________________

February 9, 2014




Figure 3: Quality Policy




11. Quality Objectives

The quality objectives of Kelkan contracting Ltd. Are shown in below tables:

Goal Satisfying our clients or exceed their expectations.

Aim(s)

1- Provide the product or service within the required time to the requested place as per required specifications

2- Respect all of our client & dealing with them in a professional manner.

The quality objectives & KPIs according to ISO 9001:2008 clauses

QMS Goal Target of the 2nd half of

2014 KPIs Responsibility

Customer focus Satisfying our clients or exceed their expectations

Achieve average clients' satisfaction not less than 70% by the end of 2014.

{∑ All clients satisfaction ÷ Clients No.} ≥ 65 %

All

+ QM. Dep. to calculate it.

Client's complaints should not exceed 3% of the total enquiries received in the 2nd half of 2014

{(∑ clients complaints ÷ Contract No.) *100 % } ≤ 3%

Competence, training and awareness

Continual development of the employees

Achieve minimum average 60% improvement in employees' efficiency after training.

{(∑ improvement percentages of Trainees ÷ Trainees No.) *100 % } ≥ 70 %

HR. Dep.

Minimum 10 % of employees' shall get training.

{(∑ employees' No. ÷ Trainees No.) *100 % } ≥ 10 %

Infrastructure Maintain the Infrastructure & ensure it fitness for use

Implement minimum 80 % of Preventive maintenance as per schedule

{(∑ implemented maintenance actions ÷ planned maintenance actions) *100 % } ≥ 80 %

(BSB) / maintenance

Work environment

provide a management strategy to effectively manage Health and Safety

To have a workplace free of occupational injury and illness.

Implement minimum 90% of plans

HSE Dep.

Management to implement the Safety Plan, Detailed Safety Plan and Safety Procedures associated Work Safety Plan

Planning of product realization

Estimate the correct time that ensures the delivery of products according to the required specification at the right time to the right place.

Achieve minimum 85 % of implementation of the plans.

{(∑ implementation in time ÷ total implemented planned) *100 % } ≥ 85 %

Civ. Dep., Cam. Dep. & BSB / fabrication




Customer-related processes

High response to client enquiries

0% error in contracts & quotations details.

No Client's complaints regarding to contracts or quotations

Bus. Dep., Cvi. Dep. & Com. Dep.

Design and development

Deliver accurate design projects in time when needed.

Achieve max. 5% design defects in the finished products.

{(∑ defects due to design ÷ total design done) *100 % } ≤ 5 %

Design section

Achieve 0% of Client's complaints regarding to design.

No complaints

Purchasing Supply the required materials to the required place at the right time in the required quantity & quality.

90% of requested materials should be delivered to the required place at the required time.

{(∑ correct delivery ÷ total delivery) * 100 %} ≥ 90%

Sup. Dep.

70% of All purchases to be done from approved suppliers

{(∑ purchases from approved suppliers ÷ total purchases) * 100 %} ≥ 70%

5 % defects during storage and handling

{(∑ defects during storage & handling ÷ total stored of this material *100% } ≤ 5 %

Production and service provision

increase meeting the clients’ deadlines

10 % increase in the target of meeting the clients’ deadlines and time schedule.

{1-(∑ No. project in time in 1st half of 2014 ÷ ∑ No. project in time in 2nd half of 2014) *100% } ≥ 20%

Civ. Dep.

Provide the services according to plans

Achieve 90% of the plans On time and as per the required specifications.

{(∑ No. services in time in & as per required specifications ÷ total No. of services ) *100% } ≥ 90%

Cam. Dep.

Produce according to the production plans

Achieve 90% of the production plans On time and as per the required specifications.

{(∑ No. products in time in & as per required specifications ÷ total No. of products ) *100% } ≥ 90%

BSB

Customer satisfaction

Included in Customer focus

Monitoring and measurement of product

Implements accurate inspection and tests and ensures those tests are completed on time.

Achieve 5% of client complaint due to product technical specifications

{(∑ client complaint due to product technical specifications ÷ total No. of client complaint) *100% } ≤ 5%

QC section

80% of the finished products & incoming materials should be inspected

{(∑ inspected finished products & incoming materials ÷ total No. of finished products & incoming materials) *100% } ≥ 80%

Table 3 – The quality objectives




12. Responsibilities, authorities and communication

12-1 Responsibilities & authorities are defined individually for the personnel in their

jobs description (ReC-621-F02) within the HR system and based on the

company organization of jobs chart (Figure 4 B).

12-2 Company issued email accounts are the main source of communication. Also,

the QMS forms are to be used between sections, departments, or to top

management.

12-3 While the Responsibilities of the departments, and other activities, toward

QMS are defined in the Responsibilities Matrix (table 4).




Responsibilities' Matrix

ISO 9001:2008 Standard Requirements

(as per clauses)

Man

agin

g D

ire

cto

r

QM

dep

artm

en

t

HSE

de

par

tme

nt

Co

mm

erc

ial

de

par

tme

nt

Cam

ps

de

par

tme

nt

HR

de

par

tme

nt

Civ

il &

C

on

stru

ctio

n D

ep

.

Bu

sin

ess

d

eve

lop

me

nt

De

p.

Baz

yan

Su

pp

ly

Bas

e (

BSB

)

Sup

ply

Ch

ain

d

ep

artm

en

t

De

sign

sec

tio

n

Qu

alit

y C

on

tro

l se

ctio

n

Mai

nte

nan

ce

sect

ion

s

IT s

ect

ion

4.1 General requirements XX XX X X X X X X X X X X X X

4.2 Documentation requirements XX XX X X X X X X X X X X X X

4.2.2 Quality Manual XX XX

4.2.3 Control of Documents X XX X X X X X X X X X X X X

4.2.4 Control of Records X XX X X X X X X X X X X X X

5.1 Management Commitment XX X X X X X X X X X X X X X

5.2 Customer focus X XX X XX XX X XX XX XX X X X X X

5.3 Quality policy XX X X X X X X X X X X X X X

5.4 .1 Planning (Quality objectives) XX X X X X X X X X X X X X X

5.4 .2 QMS Planning XX X X X X X X X X X X X X X

5.5 Responsibility, authority and

communication XX X X X X X X X X X X X X X

5.6 Management review XX X X X X X X

6.1 Provision of resources XX X X XX XX XX XX X XX XX X X X X

6.2 Human resources X X X X X XX X X X X X X X X

6.3 Infrastructure XX X X X X X X X X X X X XX X

6.4 Work environment XX X XX X X X X X X X X X X X

7.1 Planning of product realization X X X X X X X XX X X XX X

7.2 Customer-related processes X X X X XX X XX XX XX X XX X X




7.3 Design and development X X X X X X X X X XX X

7.4 Purchasing X X X X X X X X X XX X X X X

7.5.1 Control of production and service

provision X X X XX X XX XX XX X XX XX X

7.5.3 Identification and traceability X X X X X X XX XX X X X

7.5.4 Customer property X X X X X X X XX X X X X

7.5.5 Preservation of product XX XX

7.6 Control of monitoring and

measuring equipment X XX XX XX XX

8.1 General X XX XX

8.2.2 Internal audit X XX X X X X X X X X X X X X

8.2.3 Monitoring and measurement

of processes X X X X X

8.2.4 Monitoring and measurement

of product XX

8.3 Control of nonconforming

product

X X XX

8.4 Analysis of data X XX

8.5.1 Continual improvement X X X X X X X X X X X X X

8.5.2 Corrective action X XX X X X X X X X X X X X X

8.5.3 Preventive action X XX X X X X X X X X X X X X

XX: Major Responsibility.

X : Shared Responsibility.

Table 4 Responsibilities' Matrix




13. Documentation System:-

The figure 5 explain the Documentation System of QMS

Figure 4 – Documentation Pyramid

14. Document's Coding System

Aaa-111-A00

Abbreviated document name

Refer to Clause No.

Of

ISO 9001:2008

M manuals 00 P Procedure 01, 02, etc. W Work Instruction 01, 02, etc. F Forms 01, 02, etc. R Records 01, 02, etc.

L List 01, 02, etc.




15. The Manuals & Procedures of Quality management system

The company has established two manuals & 26 procedures to control all the processes that are highlighted in the process map. List of procedures is addressed in table 5, and detailed explanation is indicated in Procedures & Work Instructions Manual (PWI-Req-M00).

# Manual name Clauses (code)

1 Quality Manual 4-2-2 QM-422-M00

2 Procedures & Work Instructions Manual QMS Requirements PWI-Req-M00

Table 5 - List of Procedures

# Document Name Clauses Code

1 Document Control procedure 4-2-3 Control of documents DoC-423-P01

2 Records Control procedure 4-2-4 Control of records ReC-424-P02

3 Management review procedure 5-6 Management review MRv-65-P03

4 Recruitment Procedure 6-2-1 Human resources/General Rec-621-P04

5 Competence training and awareness Procedure

6-2-2 Competence, training and awareness

CTA-622-P05

6 Information technology procedure 6-3 Infrastructure IT-63-P06

7 Maintenance Work Instruction 6-3 Man-63-W01

8 HSE 6-4 Work environment HSE manual (HSE-

SMSM-001)

9 Procedure of planning & follow up of civil & construction projects

7-1 Planning of product realization

Pln1-71-P07

10 Procedure of planning & follow up of fabrication & installation

7-1 Pln2-71-P09

11 Procedure of processing clients' request 7-2 Customer-related processes Bus-72-P010

12 Design and development Procedure 7-3 Design and development Des-73-P011

13 Purchasing Procedure 7-4 Purchasing Pur-74-P12

14 Procedure of Control the activities of Civil & construction

7-5-1 Control of production and service provision

Cons-751-P13

15 Procedure of Control the activities of fabrication & installation

7-5-1 Fab-751-P15

16 Identification and traceability procedure 7-5-3 Identification and traceability Idn-753-P16

17 Procedure of clients property 7-5-4 Customer property CPro-754-P17

18 Procedure of storage and handling of materials

7-5-5 Preservation of product SHM-755-P18

Calibration 7-6 Control of monitoring and measuring equipment

It has been included within QC procedure

19 Client satisfaction Procedure 8-2-1 Customer satisfaction CLSa-821-P19

20 Internal Auditing procedure 8-2-2 Internal audit Aud-822-P20

Monitoring and measurement of processes

8-2-3 Monitoring and measurement of processes

It has been covered with in QMS

21 Quality Control Procedure 8-2-4 Monitoring and measurement of product

QC-824-P21

22 Procedure of Control of Nonconformity Cases

8-3 Control of nonconforming product

NPro-83-P22

23 Data analyzing Procedure 8-4 Analysis of data DaAn-84-P21

24 Continual improvement procedure 8-5-1 Continual improvement CoIm-851-P23

25 Corrective action procedure 8-5-2 Corrective action CorA-852-P25

26 Preventive Actions Procedure 8-5-3 Preventive action PreA-853-P26




16. References

12-1 International organization for standardization 2001, Guidelines for

quality management system documentation, ISO/TR 10013, International

organization for standardization, Geneva.

12-2 International organization for standardization 2008, Quality

management systems – requirements, ISO 9001:2008, International

organization for standardization, Geneva.

12-3 International organization for standardization 2005, Quality

management systems – fundamentals and vocabulary, ISO 9000:2005,

International organization for standardization, Geneva.

12-4 Thomas, I 2007, Environmental policy: Australian practice in the

context of theory, the federation press, Sydney.

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