Quality Manual ISO 9001:2008 -...

E: [email protected] W: www.kelkangroup.com

Sulaymaniyah House 4, Street 6, Baxtiary District 111, Sulaymaniyah, Kurdistan Region of Iraq

Kelkan Contracting Ltd.

Quality Manual ISO 9001:2008

This manual describes the process of quality insurance of products and specialized services of

Kelkan Contracting Limited (Kelkan), which complies with the ISO 9001:2008 standard and the

process of implement the quality management system.

Quality Management System

ISO 9001:2008 Quality Manual

Version No. 00 Revision No. 2 Date October 2014 Code QM-422-M00 Page 2 of 44

Preparation and Approval This manual prepared by the Quality Management System (QMS) committee of Kelkan

Contracting Limited.

Intellectual Property

All documents and information contained in this manual are the property of Kelkan

Contracting Ltd. and cannot be used, reproduced in whole or in part, without the written

consent from the Managing Director.

Prepared by QMS Committee and Wael Jasim Muhammad.

Prepared by

QMS committee

Reviewed by Management

Representative

Approved by Managing Director

Signature

Name Eng. Wael Jasim

Muhammad

Post QMS coordinator

Date




Distribution List

No. A hard copy of this manual submit to Type of copy

1 Managing Director

Controlled copy 2 Management Representative

3 Quality Management Managers

4 Clients

Non Controlled copy

5 Suppliers

6 Sub-contractors

7 Others as Company CV

8 New employees as training materials




Revisions page

Revision

No.

Revision

Date

Revised Item

No. Revision Description

1 19-7-2014 Organizational

chart

Updating the Organizational chart of

departments & jobs also

2 28 /12 /

2014

Organizational

chart

Updating the Organizational chart of departments & jobs also

Adding explanation of QMS system as per ISO 9001:2008

3

4

5

6

7

8

9

10

After 10 Revisions a new version will be Issued




Table of Contents

Contents

Revision History Table ............................................................................................................................. 2

Distribution List ....................................................................................................................................... 3

Figures & Table ....................................................................................................................................... 6

Introduction ............................................................................................................................................ 7

Definitions and Terminology ................................................................................................................... 8

Method of establishing and implementing the system: ......................................................................... 8

Components of the Quality Manual .................................................................................................. 9

1. Scope of Quality Management System ..................................................................................... 9

2. Exclusions ................................................................................................................................... 9

3. Purpose ....................................................................................................................................... 9

4. General ....................................................................................................................................... 9

5. Company profile ......................................................................................................................... 9

6. Our Mission Statement ............................................................................................................ 10

7. Regulation ................................................................................................................................. 11

8. Description of quality management system ........................................................................... 11

9. The Organization Charts & Process Map ................................................................................. 12

10. Quality Policy ........................................................................................................................ 17

11. Quality Objectives & KPIs ..................................................................................................... 19

12. Responsibilities, authorities and communication ............................................................... 23

13. Documentation System:- ..................................................................................................... 26

14. Document's Coding System.................................................................................................. 26

15. The Manuals & Procedures of Quality management system ............................................. 27

16. Design & establishment Of the Quality Management System (QMS): .............................. 28

17. References ............................................................................................................................ 44




Figures & Table

Figures / Table Title Page No.

Table 1: Contact Addresses and its Related Information. 11

Table 2: Core Processes and its Related Information. 12

Figure 1A: The Organizational Chart of Departments 13

Figure 1B: The Organizational Chart of jobs 14

Figure 2: The Process Map 15

Figure 3: Quality Policy 18

Table 3: Quality Objectives and KPIs 19

Table 4 Matrix of Responsibilities' 24

Figure 4: Documentation Pyramid & Coding system 26

Table 5: List of procedures 27




Introduction

Founded in 2004 as a private limited liability company, Kelkan Contracting Limited is

registered and actively working in the Kurdistan Region of Iraq. Kelkan is the leading

company in providing oil services, assisting international oil companies (IOCs) in civil and

earth works, rig site preparation, camp management, catering, fabrication, personnel and

machinery in addition to the supply of provisions and all other sourcing issues.

Kelkan operates throughout the Kurdistan Region and has experience and resources to

operate on rugged and remote terrains. Kelkan has the capability and know-how to

undertake tough assignments and meet clients’ deadlines. Pioneers in their field, Kelkan

has implemented many projects in the region for various international oil companies and

its service partners. Through applying for the ISO certificate and applying the Quality

Management System procedures, Kelkan ensures to satisfy its clients by committing to

applying an international management system. The system will ensure higher satisfaction

level by efficient performance of work related activities in accordance to the specification

(ISO 9001:2008) for the following purposes:

1. Description of the Quality Management System of the company.

2. Assisting the staff to further understand their roles within the organization,

thus giving them an increased sense of the purpose and importance of their

work.

3. Increase the confidence of the clients by increasing the quality of products

and specialized services offered by the company based on a global

documented system.

4. Clearly specifying the requirements for the quality of products and services

provided by suppliers and sub-contractor. Also, by to provide objective

evidence that specified requirements have been achieved.

5. Define the adopted work methods by the company, which will guarantee the

quality of products, specialized services, and the adopted quality policy.

6. Implemented as a profile to introduce the company to clients and as a

training material for new employees.

7. Implemented as a base for continual improvement to ensure continuity of

increasing the quality level of services.

8. Implemented as a basis to check the quality of the products.

9. Implemented as a basis to assess the effectiveness of the quality

management system.




Definitions and Terminology

For the purposes of this Manual, the following words have been defined as:

The company: Kelkan contracting Limited.

Quality: is defined as a product's compliance with its design specifications. These

specifications include the customer's requirements and local statutory and regulatory

legislation (ISO 9001:2005)

Quality Management System (QMS): is defined as a system established to ensure

achievement of the quality objectives by the quality policy adopted by top management

in accordance to the requirements of the standard of the standard (ISO 9001:2008).

Method of establishing and implementing the system:

The system has been established by all departments with the supervision of IQDC Company

and Quality Management committee.

Four steps have been taken to implement this system:

1. Gap analysis.

2. Recommending corrective actions which include control methods.

3. Establishment and documentation of the system.

4. Implementing and auditing the system.

Personal meetings have been used for data collection during the gap analysis stage. The

meetings have been organized by IQDC consultants and QMS Committee, the Standard ISO

9001:2008 and the Iraqi local statutory and regulatory legislation have been used as an

assessment criteria to establish the system.




Components of the Quality Manual

1. Scope of Quality Management System

The scope includes products, specialized services, and activities, which conforms the requirements of ISO 9001:2008 Standard. 1.1. Oilfield civil works.

1.2. Fabrication & installation.

2. Exclusions

There is no exclusions.

3. Purpose

The purpose of this Quality Manual is to define the Quality management System in

its entirety for Kelkan Contracting limited.

4. General

This Quality Manual addresses the requirements of the ISO 9001 Standard. All

reference to the ISO 9001 Standard forward shall be considered as the current

revision of the ISO 9001 Standard. The Quality Manual defines the Quality

Management System as it applies to Kelkan Contracting limited.

5. Company profile

Kelkan Contracting Limited was formed in 2004 as a private limited liability company,

registered and actively working in the Kurdistan Region of Iraq (KRG). Kelkan is a leading

company in providing oil field services within the KRG and has proven itself to be an

outstanding example in its field. Kelkan is an experts contracting, assisting international

oil companies (IOCs) in civil and earth works, camp management, construction, providing

qualified personnel and supplying reliable machinery in addition to the supply of

provisions and all other sourcing issues.

Kelkan operates throughout the Kurdistan Region and has experience and resources to

operate on rugged terrains as well as the capability and know-how to undertake tough

assignments and meet client's deadlines. Pioneers in their field, Kelkan has implemented

many projects in the region for various international oil companies and it has successfully

supplied many internationally recognized oil and gas companies with construction

services in site preparation, access road construction and camp construction.

Kelkan staff are fully trained and experienced to work along with international companies

and adhere to HSE standards in the oil and gas sector. Kelkan is a local company that has

the advantage of experience and locality that adds to its’ expertise in cultural customs




and sensitivities when it comes to assisting clients with local issues and communal

relationships.

6. Our Mission Statement

Kelkan Contracting Limited “Kelkan “is wholly customer and service focused. We work

closely with our clients to fully understand their business, their objectives and their

expectations in order to provide optimum value and support. The company is

committed to surpassing the highest of expectations, working within an environment of

continuous improvement and allied with a total appreciation of the criticality of

compliance in every aspect of our day to day business.

Behind every contract, supply chain solution, communication and rapport with our

client is at the core of our policy. Whether we are managing the entire supply chain or

offering a specialized service, our ability to listen and learn before taking action is what

makes our employee’s partners in your business which makes our solutions more

effective and long lasting.

The energy sector has unique and pressing construction, civil, mechanical, electrical,

and logistical requirements. Kelkan recognizes the need to keep the vital components

flowing to maintain production and operations around the region.

As our customer you can be absolutely confident that your project is always managed in

a professional and timely manner. Our experienced operations team will do everything

necessary to make sure the time schedule of the project is strictly followed, quality

management is up to the international standard, all necessary procedures are in place

for environmental and safety requirements and the necessary personnel, material and

equipment are on site and on time.

As the energy sector expands in our region, our company has an extensive network of

partners throughout the country with whom we look forward to being of service to you

as a generic local service provider. With this combined strength and our long-standing

network relationships, we are now poised to enter a paradigm of excellence, becoming

the strongest regional player in Kurdistan Region of Iraq, providing full-featured

construction, electrical , mechanical and logistical solutions on a single point of contact

by upholding our motto “Local Knowledge, International Standards”..




Table 1: Contact Addresses and Its Related Information

7. Regulation

7-1 Control

Any changes and/or distribution of this Quality Manual are controlled and approved by

the management representative.

7-2 Distribution

This Quality Manual is a controlled document (see Distribution List, page 2). There are

hard copies created for reference, or temporary distribution, but the only the controlled

copy is maintained in the database containing QMS Procedures and Work Instructions.

Distribution of Quality Manuals is subject to approval of management representative.

7-3 Revisions

Requests for changes to this Quality Manual can be submitted by any department. Each

Request for Change must be submitted to management representative. Revisions to the

Quality Manual are at the discretion of the management representative and tracked by

use of the Quality Manual (revision history table, page 4).

8. Description of quality management system

The core process of the system is shown in the table below. These processes and their

related clients, input and output is highlighted in table 1. However, the system is a bit

more complicated than how it is indicated. There are more processes. Those processes

and the interaction between them are addressed in figure 1.

Address and Contact Information

Sulaymaniyah Office House 4, Street 6, Baxtiary District 111 Sulaymaniyah, Kurdistan Region of Iraq.

E-mail [email protected]

Website http://www.kelkan.com

Phone +9647707706661

Contact for tenders [email protected]

Contact for services [email protected]

mailto:[email protected]






Clients Input Core processes Output

Oil and Gas sector companies

Clients’ requests.

1- Civil Works. 2- Fabrication.

Satisfied Client: Products manufactured & services supplied exactly according to client requirements and statutory and regulatory legislation, supplied in right time to the right place.

Table 2: Core Processes and its Related Information

9. The Organization Charts & Process Map

The organization chart of Kelkan Contracting Limited, Figure 1 A, is based on several

management levels starting from top level where it is represented by the Managing

Director, second level is the departments, third is the sections and then the units in forth

level.

While Figure 1 A describe the organization chart of managements, Figure 1 B describes

the organization chart of jobs.

The Process Map demonstrates the interaction methods of the departments to complete

the client's request and how to gain their satisfaction. It has been created through the

Organizational Chart and from the perspective of quality management system (ISO 9001).

It starts from reception of the client's request and ends with after sales services as shown

in Figure 2.




Commercial

Department

HSE

Department

Finance

Department

Civil &

Construction

Department

HSE Clinic

section

HSE

section

IT section

HR

Department

Project

section

Construction

Deputy

site

engineers

unit

Camps

coordinators

section

Business

development &

Client Relations

Dep.

Logistic

section

QM

Department

Fabrication

section

Installation &

general

maintenance

section

Bazyan Supply

Base (BSB)

HSE (BSB)

section

Supply Chain Department

warehouse

section

Buyers

Legal unit

Design

section

Camps

Operation

Department

Camps

bosses

units

QC section

Managing

Director

Community

relations

section

Auditing

section

Data analyst &

Documents

controller

Commercial

Deputy

Head of

Camps

coordinators

Guards Receptionist

Equipment's &

generators

Maintenance

supervisor

Figure 1 A: Organizational Chart of managements




Commercial

Manager *

HSE

Manager

Finance

Manager

Civil &

Construction

Manager

Paramedic

HSE

supervisors

IT supervisor

HR

Manager

Projects

Managers

Construction

Deputy

sites

engineers

Camps

coordinators

Business

development &

Client Relations

Manager

Logistic

Coordinator

QM Manager

Fabrication

supervisor

Installation &

general

maintenance

supervisor

Bazyan Supply

Base (BSB)

Manager

Supply Chain Manager

warehouse

supervisor

Lawyer

Design

supervisor

Camps

Operation

Manager

Camps

bosses

Managing

Director

Auditors

Head of

auditors

Data analyst

& documents

controller

Receptionist

Cleaners

Buyers

Helper

Painter

Carpenter

Supervisor

assistant

Fabricator

assistant

Fabricator

Welder

A.C

technician

Labor

Electrician

Plumber

Guards

Receptionist

Foremans Surveyors

Labours

Ca

mp

m

ain

ten

an

ce

team

Laundry operator

Generator Operator

Camp Boss

Assistant / Admin

Chef

Chef Assistant

Cleaners

Tenders

Processors

Commercial

Assistant

Tenders

Processors

QC

engineer

QC

supervisor

Commercial

Deputy

Projects

warehouse

keepers

Community

relations

coordinators

Head of

Camps

coordinators

Financial

controller

Accounts Receivable

Clerk

Accounts Payable

ClerkCashier

Accounts Payable Auditor

Accounts Receivable supervisor

Cash Book Supervisor

Accounts Payable

supervisor

Equipment's

& generators

Maintenance

supervisor

Wireman

Assist Mechanic

Mechanical technician

Mechanical Engineer

Admin

Operators

Equipment Generators

Wireman

Assist Mechanic

Mechanical technician

Mechanical Engineer

Operators

* Management Representative

Figure 2 B: Organizational Chart of Jobs




final inspection

& monitoring

Cli

en

t's R

eq

uir

em

en

ts

Clie

nts

satis

factio

n

Managing Director

Management Representative

Control of

Records

Control of

Document Internal Audit

Monitoring and

measurement of

processes

Control of

nonconforming

product

Analysis of dataCorrective

action

Preventive

actionQMS

Rec

eip

t a

nd

id

en

tifi

cati

on

of

cu

sto

me

r re

qu

ire

me

nts

Rev

iew

th

e

Clie

nt'

s

req

uir

em

en

ts

Pla

nn

ing

of

pro

du

ct

rea

liza

tio

n

Civil &

construction

Warehouses

Design and

development

supplying

of material

Co

ntr

act

wit

h t

he

cli

en

t

Activities of Monitoring and Measuring

Maintenance Activities

Final

product

&

service

Storage

/ supply

Ensure of the quality

Co

mp

leti

on

Tic

ket

Rec

eip

t o

f d

ue

s

fro

m t

he

cli

en

ts

HSEFinancial

Issues

Human

Resources

Information

Technology

Planning and

Follow-up

No

yes

Clients feedback

Co

nta

ct

the

Clien

ts

Clien

ts

req

uir

em

en

ts

inspection &

monitoring

of the Activities

Construction

Activities

Fabrication

&

installation

Fabrication

& installation

Activities

Management Review

Inspection

of materials

Commercial

activities

Figure 2: The Process Map




The Process Map

Figure 2 above highlights the process map of Kelkan Contracting Limited. There are two kind

of processes: core processes and supporting processes. The Core process is the process which

should be done in order to produce a physical product, or provides the specialized services.

The supporting process is the assurance that client requirements are being fulfilled.

Since all of the products and services of Kelkan provides are requested by the client, thus the

process starts when the company receives a request from a client. The requests and enquiries

is received by Business Development & Client Relations Department. The requests shall

include the client’s requirements (technical information, properties, quantities, timing,

delivery these conditions, etc.).

The Business Development & Client Relations Department will then forward the details to the

related departments (e.g. Civil & Construction Department, Camps Department, Bazyan

Supply Base, or HSE Department) for a review of the request information, analyzing, and

converting it to the department’s specifications. After the department has reviewed the

details to ensure that the company has the capability in providing the required products

and/or services in the requested quantity, a time schedule will be generated for the required

specification. Then, through the planning of product realization, the request will be reviewed

and the decision will be made based on the Company’s capability to perform the work. The

information is then returned to Business Development & Client Relations Department. If the

company cannot implement the client requested services or products, then alternatives will

be suggested; such as a longer implementation time or different method for providing the

service.

Upon an agreement between the two parties, a contract will be signed between the company

and the client through either a tendering process or purchase orders. The contract will include

a technical section, or annex, containing all the technical details, specifications, quantities,

and time schedule of the work required. The contract or the technical annex of the contract

will be sent to the related departments for implementation and follow-up. If there is a need

for design to implementation, the contract, or a part of it, will be designed, reviewed, and

approved, to match the client requirements. The design will be sent with an implementation

plan, which will be planned by planning department, to related departments to start

implementation.

While the implementation process is running, the Quality Control department will carry out

continual inspections and tests on incoming materials, process activates, final product, and

services to ensure the defined specifications are met. In the meantime, the planning

department will be performing regular follow up on the progress of the implementation

process based on the certifications of completion issued by the Quality Control Department.




While the implementation process is finished or at a stage described as per contract

condition, the Planning Department will informs Business Development & Client Relations

department to notify the client regarding the payment of financial dues.

The client satisfaction survey will be submitted at the end or during implementation process

of each contract. The QMS committee, Management Representative, Managing Director will

keep the implementation of the quality management system under control by programed

internal auditing and by the decisions of management review meetings. Furthermore, the

performance of the supporting departments will provide support to the QMS by providing

training and human resources, information technology, and financial issues related to clients.

For more information about the implemented procedure, please refer to procedures manual

(PM-00).

10. Quality Policy

The Quality policy was prepared by QMS committee, reviewed by management

representative and approved by the Managing Director, and distributed to all departments of

the company.

The Quality Policy (QPo) of KELKAN Contracting Limited is based on three basic concepts: (CIC)

Commitment to providing suitable quality of products and services to meet our

clients' requirements and exceed their expectations.

Implementation and continual Improvement of the Quality Management System

according to the standard ISO 9001:2008, to ensure client satisfaction. &

reviewing of quality objectives.

Compliance with local statutory and regulatory legislation related with company

work.

Hiwa Talabani - Managing Director

___________________________

February 9, 2014




Figure 3: Quality Policy




11. Quality Objectives & KPIs

The quality objectives of Kelkan contracting Ltd. Are shown in below tables:

Goal Satisfying our clients or exceed their expectations.

Aim(s) 1- Provide the product or service within the required time to the requested place as per required specifications 2- Respect all of our client & dealing with them in a professional manner.

The quality objectives of departments, KPIs, inputs, outputs & resources.

# Department Goal Target of the 1st half of

2015 KPIs Inputs Outputs Recourses ***

1

QM department

1. Ensure continuous application of Quality Management System

(ISO 9001:2008) and verify its effectiveness.

2. Ensure achievement of company objectives in accordance with company quality policy.

Achieve average clients' satisfaction not less than 70% by the end of 2014.

{∑ All clients satisfaction ÷ Clients No.} ≥ 70 %

1- Auditing reports 2- Clients feedback 3- Corrective action

requests 4- Preventive action

requests

1- Satisfy clients 2- Efficient

system. 3- Continual

improvement

1- The standards ISO 9001:2008

2- Kelkan QMS

3- Internal auditors

Client's complaints should not exceed 3% of the total enquiries received in the 2nd half of 2014.

{(∑ clients complaints ÷ Contract No.) *100 % } ≤ 3%

Achieve max. 5% of client complaint due to product technical specifications.

{(Σ client complaint due to product technical specifications ÷ total No. of client complaint) *100% } ≤ 5%

QC section

Implements accurate inspection and tests and ensures those tests are completed on time.

80% of the finished products & incoming materials should be inspected.

{(Σ inspected finished products & incoming materials ÷ total No. of finished products &

1-products to be tested

2- measuring tool to be calibrated

1- Test reports & certifications

2- Calibrated measuring tool

1- Design specification &acceptance criteria




incoming materials) *100% } ≥ 80%

2- Measuring Tools & equipment

2 Civil &

construction dept.

Estimate the correct time that ensures the delivery of products according to the required specification at the right time to the right place.

Achieve minimum 85 % of implementation of the plans.

{(∑ implementation in time ÷ total implemented planned) *100 % } ≥ 85 %

Client request for civil project

completed civil project as per

required specification &

time

1-Contracts / Scope of work.

2- Time schedule

3-Civil Machineries

increase meeting the clients’ deadlines

Increase 10 % in the target of meeting the clients’ deadlines and time schedule.

{1-(∑ No. project in time in 1st half of 2014 ÷ ∑ No. project in time in 2nd half of 2014) *100% } ≥ 20%

High response to client enquiries

Achieve of 0% error in contracts & quotations

details.

No Client's complaints regarding to contracts or quotations

3 Camp

department

Provide the products & services according to plans

Achieve 90% of fabrication &

installation plans in time and as per the

required specifications.

{(∑ No. services in time in & as per required specifications ÷ total No. of services ) *100% } ≥ 90%

Client request for camp of fabricated

units

Finished camp as per required specification

1-Contract / Scope of work.

2- Time schedule

4 BSB /

fabrication section

Supply a products and services to clients as per required specification, in time, at competitive prices.

Achieve 90% of the production plans in time and as per the required

specifications.

{(∑ No. products in time in & as per required specifications ÷ total No. of products ) *100% } ≥ 90%

Client request for fabricated product

Finished product as per required specification, quantity & time

1-Contract / Scope of work. 2- Time schedule 3- Machines & tools




5

Business development & client

relation Department

Ensure of fully understanding of client needs & requirements and convert it to specific clear specifications with a quick response to him.

Achieve max. 5% defects in the finished products due to design.

{(∑ defects due to design ÷ total design done) *100 % } ≤ 5 %

1-All client requests 2-Clients feedback

1-Satisfy clients 2-Business development report

1-Client specification

2- analyze data of client's feedback

6 Design section

Achieve 0% of Client's complaints regarding to design.

No Client's complaints Client requirements

Design drawings covers Client requirements as a clear specifications

Design software

7 Commercial Department

Ensure correct tendering processes in a competitive prices.

Achieve 100% accuracy in tenders details

No Client's complaints Offers / tenders Priced & approved

Offers / Quotations

Local materials

prices

8 Supply chain

Department

Supplying, storage & handling the required materials to the required places at the right time in the required quantity & quality in a suitable price.

90% of requested materials should be delivered to the required place at the required time.

{(∑ correct delivery ÷ total delivery) * 100 %} ≥ 90%

Materials requests

Supplied materials as per

required specification,

quantities, time & location.

1- Local material suppliers

2- Financial budget

3- Warehouse

70% of All purchases to be done from approved suppliers

{(∑ purchases from approved suppliers ÷ total purchases) * 100 %} ≥ 70%

Not more than 5 % of materials defects during storage and handling

{(∑ defects during storage & handling ÷ total stored of this material *100% } ≤ 5 %

9

HR

Recruit appropriate personnel for jobs and increasing their skills by training & awareness.

Achieve minimum average 60% improvement in employees' efficiency after training.

{(∑ improvement percentages of Trainees ÷ Trainees No.) *100 % } ≥ 60 %

1-Staff request 2-Training

requirements

1- Recruitment of staff as per required qualifications

1- Staff jobs description

2- Training plan




Minimum 10 % of employees' shall get training in a year.

{(∑ Trainees No. ÷ No. employees') *100 % } ≥ 10 %

2- Enhance staff efficiency by training

3- Training budget

10

BSB / Equipment

maintenance section

Ensure maintaining company

infrastructure in good condition able to

provide products & services in required

specifications.

Implement minimum 80 % of Preventive

maintenance as per schedule.

{(∑ implemented maintenance actions ÷ planned maintenance actions) *100 % } ≥ 80 %

machineries & generators to be

maintained

maintained machineries &

generators

1- Catalogs 2- Spear parts 3- Tools &

equipment

11

BSB / Installation &

general maintenance

section

1. Installation of the fabricated units as per client requirements according to schedule.

2. Ensure maintaining company infrastructure in good condition able to provide products & services in required specifications.

Implement minimum 80 % of Installation works

as per schedule.

{(∑ implemented Installation actions ÷ planned Installation

actions) *100 % } ≥ 80 %

1- Installation plan & fabricated units

2- Maintenance request for company infrastructure

1- Installed camps.

2- Maintained infrastructure

1- Machineries 2- Tools &

equipment 3- Action plan

for installation

12 IT

Ensure maintaining company infrastructure (computers, printers, networks, emails & backup the departments’ data.) in good condition able to provide products &

1-Implement minimum 80 % of IT maintenance requests in time.

2- Achieve 100% of data

backup for

1- {(∑ implemented IT maintenance requests ÷ total IT maintenance requests) *100 %} ≥ 80% (of the same period)

2- All backup activity for department managers

1. IT maintenance request

2. Data for Backup

1. Maintained IT hardware

2. Backup data

1. IT hardware

2. IT software

3. Company server




services in required specifications & ensure of updating and keeping of the soft documents.

department managers in time.

data implement in time.

13 HSE

provide a management strategy to effectively manage Health and Safety

Implement minimum 90% of HSE plans (Implement plans ÷ all

plans ) *100% ≥ 90 % HSE requirements

Safe work environment

HSE manual

14 Finance

department

Increase company turnover

by 30% for the second half of 2014

{(Turnover of 2nd half ÷Turnover of 1st half)-1} *100 % ≥ 30 %

Budget financial

statements Quick box software

*** Human resources & hardware are parts of resources for all departments.

Table 3 – The quality objectives

12. Responsibilities, authorities and communication

12-1 Responsibilities & authorities are defined individually for the employees in their jobs description (ReC-621-F02) within the HR system and based on the company organizational chart of jobs chart (Figure 4 B).

12-2 Company email accounts are the main source of communication. Also, the QMS forms are to be used between sections, departments, or to top management.

12-3 While the Responsibilities of the departments, and other activities, toward QMS are defined in the Matrix of Responsibilities (table 4).




Matrix of Responsibilities'

ISO 9001:2008 Standard Requirements (as per clauses)

Man

agin

g D

irec

tor

QM

dep

artm

ent

HSE

dep

artm

ent

Co

mm

erci

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4.1 General requirements XX XX X X X X X X X X X X X X

4.2 Documentation requirements XX XX X X X X X X X X X X X X

4.2.2 Quality Manual XX XX

4.2.3 Control of Documents X XX X X X X X X X X X X X X

4.2.4 Control of Records X XX X X X X X X X X X X X X

5.1 Management Commitment XX X X X X X X X X X X X X X

5.2 Customer focus X XX X XX XX X XX XX XX X X X X X

5.3 Quality policy XX X X X X X X X X X X X X X

5.4 .1 Planning (Quality objectives) XX X X X X X X X X X X X X X

5.4 .2 QMS Planning XX X X X X X X X X X X X X X

5.5 Responsibility, authority and communication XX X X X X X X X X X X X X X

5.6 Management review XX X X X X X X

6.1 Provision of resources XX X X XX XX XX XX X XX XX X X X X

6.2 Human resources X X X X X XX X X X X X X X X

6.3 Infrastructure XX X X X X X X X X X X X XX X

6.4 Work environment XX X XX X X X X X X X X X X X

7.1 Planning of product realization X X X X X X X XX X X XX X

7.2 Customer-related processes X X X X XX X XX XX XX X XX X X

7.3 Design and development X X X X X X X X X XX X




7.4 Purchasing X X X X X X X X X XX X X X X

7.5.1 Control of production and service

provision X X X XX X XX XX XX X XX XX X

7.5.3 Identification and traceability X X X X X X XX XX X X X

7.5.4 Customer property X X X X X X X XX X X X X

7.5.5 Preservation of product XX XX

7.6 Control of monitoring and measuring equip. X XX XX XX XX

8.1 General X XX XX

8.2.2 Internal audit X XX X X X X X X X X X X X X

8.2.3 Monitoring and measurement of processes X X X X X

8.2.4 Monitoring and measurement of product XX

8.3 Control of nonconforming product X X XX

8.4 Analysis of data X XX

8.5.1 Continual improvement X X X X X X X X X X X X X

8.5.2 Corrective action X XX X X X X X X X X X X X X

8.5.3 Preventive action X XX X X X X X X X X X X X X

XX: Major Responsibility. X : Shared Responsibility.

Table 4 Matrix of Responsibilities'




13. Documentation System:-

The figure 5 explain the Documentation System of QMS

Figure 4 – Documentation Pyramid

14. Document's Coding System

Aaa-111-A00

Abbreviated document name

Refer to Clause No.

Of

ISO 9001:2008

M manuals 00 P Procedure 01, 02, etc. W Work Instruction 01, 02, etc. F Forms 01, 02, etc. R Records 01, 02, etc.

L List 01, 02, etc. C Chart S Sheet




15. The Manuals & Procedures of Quality management system

The company has established two manuals & 26 procedures to control all the processes that are highlighted in the process map. List of procedures is addressed in table 5, and detailed explanation is indicated in Procedures & Work Instructions Manual (PWI-Req-M00).

# Manual name Clauses (code)

1 Quality Manual 4-2-2 QM-422-M00

2 Procedures & Work Instructions Manual QMS Requirements PWI-Req-M00

Table 5 - List of Procedures

# Document Name Clauses Code

1 Document Control procedure 4-2-3 Control of documents DoC-423-P01

2 Records Control procedure 4-2-4 Control of records ReC-424-P02

3 Management review procedure 5-6 Management review MRv-65-P03

4 Recruitment Procedure 6-2-1 Human resources/General Rec-621-P04

5 Competence training and awareness Procedure

6-2-2 Competence, training and awareness

CTA-622-P05

6 Information technology procedure 6-3 Infrastructure IT-63-P06

7 Maintenance Work Instruction 6-3 Infrastructure Man-63-W01

8 HSE 6-4 Work environment HSE manual (HSE-

SMSM-001)

9 Procedure of planning & follow up of civil & construction projects

7-1 Planning of product realization

Pln1-71-P09

10 Procedure of planning & follow up the fabrication & installation activities

7-1 Planning of product realization

Pln2-71-P10

11 Procedure of processing clients' request 7-2 Customer-related processes Bus-72-P11

12 Design and development Procedure 7-3 Design and development Des-73-P012

13 Purchasing Procedure 7-4 Purchasing Pur-74-P13

14 Procedure of Control the activities of Civil & construction

7-5-1 Control of production and service provision

Cons-751-P14

15 Procedure of Control the activities of fabrication & installation

7-5-1 Control of production and service provision

Fab-751-P15

16 Identification and traceability procedure 7-5-3 Identification and traceability Idn-753-P16

17 Procedure of clients property 7-5-4 Customer property CPro-754-P17

18 Procedure of storage and handling of materials

7-5-5 Preservation of product SHM-755-P18

Calibration 7-6 Control of monitoring and measuring equipment

It has been included within QC procedure

19 Client satisfaction Procedure 8-2-1 Customer satisfaction CLSa-821-P19

20 Internal Auditing procedure 8-2-2 Internal audit Aud-822-P20

Monitoring and measurement of processes

8-2-3 Monitoring and measurement of processes

It has been covered with in QMS

21 Quality Control Procedure 8-2-4 Monitoring and measurement of product

QC-824-P21

22 Procedure of Control of nonconformity cases

8-3 Control of nonconforming product

NPro-83-P22

23 Data analyzing Procedure 8-4 Analysis of data DaAn-84-P21

24 Continual improvement procedure 8-5-1 Continual improvement CoIm-851-P23

25 Corrective action procedure 8-5-2 Corrective action CorA-852-P25

26 Preventive Actions Procedure 8-5-3 Preventive action PreA-853-P26




16. Design & establishment Of the Quality Management System (QMS):

QMS of Kelkan Contracting Limited has been designed with accordance of the clauses of

(ISO 9001:2008) as follows:

16-1 (Clause 4) Quality Management System

The company (Kelkan Contracting Limited) has established documented and implemented

a Quality Management System (QMS) in accordance with the requirements of ISO

9001:2008. The system is maintained and continually improved through the quality policy,

Key performance indicators, audit results, analysis of data, corrective and preventive

actions and management reviews.

To design and implement the QMS Kelkan Contracting Limited has:

• Identified the processes needed for the QMS and their application throughout the

company and documented them in the Process Map (figure 2) in this Quality Manual.

• Determined the sequence and interaction of these processes, and clarify them in the

Process Map.

• Determined the criteria and methods needed to ensure that the operation and control

of the processes are effective.

• Ensured the continuing availability of resources and information necessary to achieve

planned results and continual improvement of these processes.

• Established systems to monitor, measure and analyze these processes, and

• Established processes to identify and implement actions necessary to achieve planned

results and continual improvement of these processes.

Related Documents:

The Process Map (figure 2) in this manual.

Procedures & Work Instructions Manual (PWI-Req-M00).




16-2 (Clause 5) Management responsibility

5.1 Management Commitment

Managing Director and Management Representative have been actively involved in

implementing the Quality Management System (QMS). They has provided the vision and

strategic direction for the growth of the QMS and established the key performance

indicators and the quality policy. To continue leadership and show commitment to the

improvement of the QMS, the Top Management commitment of meeting the requirements

of clients, statutory, and regulatory by:

Identify the quality objectives & related KPIs.

Identify the quality policy

Implement management review meetings.

Ensure the availability of resources.

(Clause 5.2) Customer Focus

To identify the clients’ needs to meet their requirements and exceed their expectations, to

enhance their satisfaction, Managing Director and Management Representative ensures

that clients requirements were fully understood, determined, converted into clear

specifications and then has been met.

(Clause 5.3) Quality Policy

Top Management ensures that the quality policy has been published in all company offices

& locations & it has been clear to all employees by awareness. The Quality Policy has been

designed in a shape of three circles based on three bases of company policy. Top

Management reviews the quality Policy in each management review meeting to determine

the policy’s suitability to company vision.

Related documents:

Item 10 in this manual.

Figure 3 in this manual: Quality Policy.

(Clause 5.4) Planning

5.4.1 Quality Objectives

The measurable Quality Objectives with their related KPIs has been determined to each

department in the company, it has been mentioned in this Quality manual, & the objectives

has been published to related departments as a support in achieving their Quality




Objectives. A bi annually reviewed will be done to ensure of its suitability during

management review meeting.

Related documents:

Table 3 in this manual – The quality objectives

5.4.2 Quality Management System Planning

The quality system has been planned and implemented to meet the quality objectives and

the requirements of 4.1 of the ISO 9001:2008 standard. Quality planning takes place when

changes that affect the quality system are planned and implemented.

5.5 Responsibility, Authority and Communication

An organizational chart has been established to show the interrelation of personnel in the

company. Two of organizational chart has been established, the first one is the

organizational chart of departments to explain the relation connection of company

departments, while the second organizational chart was for jobs to explain the connections

of all job titles with company departments. The Job descriptions define the responsibilities,

authorities, minimum required qualification and communications for each job title. Job

descriptions and the organization charts are reviewed and approved by the Top

Management for adequacy. These documents are available throughout the company to help

employees understand responsibilities, authorities & communications.

5.6 Management Representative

Management Representative has been appointed by Managing Director. Management

Representative has the following responsibility and authority:

Ensure that processes needed for the quality management system are established and

implemented.

Report to the top management on the performance of the quality management system

and the needs for improvements

Promote awareness of client requirements throughout the company

Act as a liaison with external parties such as clients or auditors on matters relating to the

QMS.

5.7 Internal Communication

Processes are established for communication within the organization. Methods of

communicating the effectiveness of the QMS include department and management

meetings, management review, circulation of minutes of management review meetings,

Internal Audit Closing meetings, and other routine business communication.




5.8 Management Review

5.8.1 General

Top management reviews the QMS every 6 months at management review meetings. This

review assesses the continuity of QMS, suitability, adequacy and effectiveness, identifying

opportunities for improvements and needs for changes. Records are maintained for each

management review meeting

5.8.2 Review Input

Assessment of the QMS is based on a reviewing of the input's information for management

review. These inputs include the following:

Result of audits.

Client’s feedback.

Supplier’s evaluation.

Training activities.

Decisions of the previous management review meeting.

Process performance and product conformity.

Status of correction and preventive actions.

Recommendations for improvements submitted to top management.

Follow-up actions that could affect the quality management system are discussed

and noted in management review.

5.8.3 Review Output

During the management review meetings appropriate actions to be taken in regarding of

the following issues:

Find solutions to cases of nonconformity, how to preventing their repetition in the

future and follow-up implementation of these actions.

Discuss and adopt decisions according to recommendations of management

representative & previous management review meeting.

Review / Approval training programs to develop staff efficiency when deeded.

Review and amendment of Quality Policy and Quality Targets.

Adopting a plan for improvements based on recommendations issued by

international organization or Consultative bodies.

Related documents:

Management review procedure (MRv-65-P03).

Quality Policy




Chart of Targets – KPIs.

16-3 (Clause 6) Resource management.

6.1 Provision of Resources

Kelkan contracting Limited has implemented a Quality Management System that complies

with the standards ISO 9001:2008. This has been achieved by commitment of the top

management, and with sufficient resources for the implementation. To effectively maintain

and continually improve the system, top management determines and provides necessary

resources.

6.2 Human Resources

6.2.1 General

To ensure of the competence of company employees, job descriptions has been prepared to

identifying the qualifications required for each job title. Qualifications include education

requirements, experience & skills. Appropriate qualifications along with required training

certifications.

Related documents:

Recruitment Procedure (ReC-621-P04).

6.2.2 Competence, Awareness and Training

To ensure that the employees are competent to their jobs & to improve their performance,

the company adopted a training & awareness courses, which could be implemented as per

bi annual plans & as needed.

The aim of that is to ensure that the employees are competent & skilled in doing their duties

to achieve the required quality in company products & supplied services & also to achieve

the quality objectives. Training has been implemented & recorded has been kept according

to competence, awareness and training procedure (CTA-622-P05).

Related documents:

Competence, training and awareness Procedure (CTA-622-P05).

6.3 Infrastructure

The company has determined the infrastructure needed to ensure conformity to product &

service requirement. The infrastructure has been provided which is includes buildings,

workspace & machines, utilities, machineries, IT hardware, etc.




The infrastructure will kept maintained to ensure product conformity. Maintenance

activities implemented according to planned & unplanned activities through maintenance

work instructions (Man-63-W01) & IT procedure (IT-63-P06) & the records has been kept

accordingly.

Related documents:

Information Technology Procedure (IT-63-P06).

Maintenance Work Instruction (Man-63-W01).

6.4 Work Environment

A suitable work environment to achieving the required quality in products & services has

been maintained by HSE system which is managed by HSE department. The requirements

has been determined through this system, the planning, implementation and

documentation to control the work environment has been done according to HSE system,

this system undergoes internal auditing according to ISO 9001:2008 requirements for work

environments.

16-4 (Clause 7) Product realization

7.1 Planning of product realization

The planning for product realization will take place in two stages:

1- During contracting stage with the client, an overall time schedule to implement the

required project will be prepared as per the scope of work of the client, this will be

approved by the client as a part of the contract or the agreement.

2- During implementation of the contract weekly plans will be prepared based on the

approved time schedule to divide the time schedule into weekly plans in order to achieve a

more control on activities of planning to ensure achievement of deadlines as per the time

schedule.

The activities of planning for product realization will be carried out according to:

1- Procedure of planning & follow up of civil & construction projects (Pln1-71-P09), which

guided by (ISO 10006:2003) Quality management systems — Guidelines for quality

management in projects. The quality plan will be prepared accordingly.

2- Procedure of planning & follow up of fabrication & installation activates (Pln2-71-P10).

During planning, related departments will determine:

The quality objectives and requirements for the product.




Required processes, resources and documentation.

Verification, validation, monitoring, inspection and test activities.

Related documents:

Procedure of planning & follow up of civil & construction projects (Pln1-71-P09).

Procedure of planning & follow up of fabrication & installation (Pln2-71-P10).

7.2 Customer-related processes

7.2.1 Determination of Requirements Related to the product.

The company determines client requirements before acceptance of any tender. Client

requirements include those:

Client Requested (like tender).

Requirement for delivery and post-delivery activities.

Requirement not stated by the client but necessary for specified use or known and

intended use.

Statutory and regulatory requirements related to the product.

Additional requirements determined by the company.

7.2.2 Review of Requirements Related to the Service

The company is processing client requests & review his requirements related to the product

before submitting any quotation. This process ensures that:

The product's requirements has been clearly defined.

Contract or order requirements different from those previously expressed are resolved

The company has the ability to meet the defined requirements.

Records are maintained showing the results of the review and any actions arising from

the review.

If the client does not provide a documented statement of his requirements, the client

requirements will be confirmed before acceptance.

When product requirements are changed, the changes will be delivered to related

departments, and the related documents will be amended.

7.2.3 Customer communication

The company established an effective system to communicate with clients, this system

ensures:




Collect product information,

Handling the enquiries, contracts or orders, and amendments.

Client feedback, including his complaints.

Related documents:

Procedure of processing clients' request (Bus-72-P11).

Procedure of planning & follow up of civil & construction projects (Pln1-71-P09).

Procedure of planning & follow up of fabrication & installation (Pln2-71-P10).

7.3 Design and development.

7.3.1 Design and development planning.

The company established an active method to planning & control design and development

activities, to define & ensure of:

The design and development stages.

The review, verification and validation that are appropriate to each design and

development stage.

The responsibilities and authorities for design and development.

A connection between the employees involved in design and development are continuously

occurs to ensure clear assignment of responsibility. The planning output updated, if

required, as the design and development progresses.

7.3.2 Design and development inputs

Inputs relating to product requirements will be determined and records maintained

according to design and development procedure (Des-73-P12). The inputs includes:

Requirements for use of the product.

Performance requirements.

The primary design of the product (if any).

Controls and regulations adopted by the company in relation to the manufacture of the

product.

Information's from similar designs.

7.3.3 Design and development outputs.

The outputs of design and development will be in a suitable form for verification that the

design and development outputs covers the input, and they will be approved prior to

release. The outputs will includes:




The design & workshop drawings of the product.

The drawing of installation of the product.

Technical specification and acceptance criteria.

BOQ of materials used in the manufacture of the product and their specifications.

Instructions for installing of the product if needed.

Instruction of safe use, handling & storage of the product if needed.

7.3.4 Design and development review.

A systematic stages to reviews of design and development has been performed in

accordance with the planned arrangements to:

To evaluate the ability of the results of design and development to meet requirements,

and

To identify any problems and propose necessary actions.

Participants in these reviews includes representatives of department concerned with the

design and development stage(s). Records of the results of the reviews and any necessary

actions will be maintained as per the procedure (Des-73-P12).

7.3.5 Design and development verification.

Verification will be performed in accordance with the planned arrangements to ensure that

the design and development outputs have met the design and development input

requirements by design calculations. Records of the results of the verification and any

necessary actions has been maintained.

7.3.6 Design and development validation.

Design and development validation will be performed in accordance with the planned

arrangements to ensure that the resulting product is capable to meet the requirements for

the specified application or intended use, might be done by the client approval or by related

departments.

7.3.7 Control of design and development changes.

Design and development changes will be identified and recorded, it will be reviewed to be

verified and validated, as appropriate, and approved before implementation. The review of

design and development changes will include evaluation of the effect of the changes on

constituent parts and product. The results of the review of the changes and any necessary

actions will be recorded.




Related documents:

Design and development Procedure (Des-73-P12).

7.4 Purchasing

7.4.1 Purchasing process.

Materials purchasing done according to material request form approved by an authorized

manager, after ensuring that the required materials not available in company warehouse.

The suppliers evaluated at least once annually using suppliers evaluation form, the

evaluation criteria has been determined & reviewed. A list of approved suppliers has been

prepared based on evaluation results, where the supplier take his location in the list

according to his evaluation degree. Annually this list will be updated & approved by top

management.

Related documents:

Purchasing Procedure (Pur-74-P13).

7.4.2 Purchasing information

Purchasing information of the materials to be purchased will be described including

materials quantities, specifications & delivery timing. The company ensures of the adequacy

of specified purchase requirements prior to their communication to the supplier.

7.4.3 Verification of purchased product.

The company established and implemented a test inspection program to ensuring that

purchased materials meets specified purchase requirements, the purchase materials

classified into:

Materials used to produce the company products or supply the company services, these

materials undergoes to Quality Control test & inspection program.

The rest of the purchased materials inspected by related employees as explained in "the

list of Incoming material test responsibilities (Pur-74-L02) & the chart of "Control of

incoming Materials (Pur-74-C01)"

All purchasing activities are recorded.

Related documents:

Control of incoming Materials flow chart (Pur-74-C01).

The list of Incoming material test responsibilities (Pur-74-L02).

Quality Control Procedure (QC-824-P21).




7.5 Production and service provision

7.5.1 Control of production and service provision

The company planned and carried out production and service provision under controlled

conditions include, as applicable,

The availability of information that describes the characteristics of the product,

The availability of work instructions, as necessary,

The use of suitable equipment,

The availability and use of monitoring and measuring equipment,

The implementation of monitoring and measurement,

The implementation of product release, delivery and post-delivery activities.

Two procedures & many of work instructions has been written to explain the methods of

implementing the activities of Control of production and service provision.

Related documents:

Procedure of Control the activities of Civil & construction (Cons-751-P14).

Procedure of Control the activities of fabrication & installation (Fab-751-P15).

A lot of work instructions related to above procedures.

7.5.2 Validation of processes for production and service provision

All company processes of production and service provision can be controlled & verified by

monitoring and measurement, however if such a case it will be controlled within control of

production and service provision.

7.5.3 Identification and traceability

Where appropriate, the company will identify the product by suitable means throughout

product realization, the identification will done with respect to monitoring and

measurement requirements during product realization. Where traceability is required, the

company will control the unique identification of the product and maintain records.

Related documents:

Identification and traceability procedure (Idn-753-P16).

Traceability form (Idn-753-F01).

Name Plate form (Idn-753-F02).




7.5.4 Customer property

The company take care of client property when it is under the company control or being

used. The company determine, document, protection and safeguarding the client property.

If a client property lost or damaged it will be reported to the client, recorded & a corrective

action will be taken.

Related documents:

Procedure of client’s property.

Client intellectual property record form (CPro-754-F01).

Client property record form (CPro-754-F02).

7.5.5 Preservation of Product

The company established an efficient storage & handling system for product's preservation,

according to this system, the products will be classified, coded and recorded, supplied and

delivered to required place in correct quantities & properties. Before that a suitable

warehouse has been established to provide suitable storage conditions for products.

Related documents:

Procedure of storage and handling of materials (SHM-755-P18).

Control of incoming Materials (Pur-74-C01).

The list of Incoming material test responsibilities (Pur-74-L02).

Receipt form (SHM-755-F01).

Materials Request Form (Pur-74-F01).

Incoming materials testing request form (SHM-755-F02).

Storage card (SHM-755-F03).

Delivery ticket form (SHM-755-F05).

Request order form (SHM-775-F14).

Delivery ticket form (SHM-755-F05).

Receiving document form (SHM-775-F15).

Quality control acceptance certificate (QC-824-F14).

7.6 Control of monitoring and measuring equipment.

The company used calibration to validate the measuring equipment. It will be calibrated and

verified annually. Calibration and verification of the measuring equipment implemented by

specialist bodies. All measuring equipment has been listed in calibration list, a calibration




card has been recorded for each one of the measuring equipment & calibration label has

been attached on each measuring equipment includes equipment name & type, serial

number, calibration date & calibration validity date. This action will controlled with in

quality control procedure (QC-824-P21). More than one of each type of the measuring

equipment has been supplied to users, so that they can ensure of measuring equipment

reading by using another one if there is doubt in measuring equipment reading. If such a

case, measuring equipment will be sent for calibration even if it is within calibration validity

date. All these activates will be recorded. It is the responsibility of the department(s) who

use the measuring equipment to maintain it in good condition & control of it handling &

movements between different users.

Related documents


Calibration list (QC-824-L04).

Calibration Card (QC-824-F16).

16-5 (Clause 8) Measurement, analysis and improvement

8.1 General

The company planned and implemented the monitoring, measurement, analysis and

improvement processes needed

To demonstrate conformity to product requirements,

To ensure conformity of the quality management system.

To continually improve the effectiveness of the quality management system.

These processes are identified in documented procedures and include determination of

applicable methods, including statistical techniques, and the extent of their use.

8.2 Monitoring and Measurement

8.2.1 Customer Satisfaction

As one of the measurements of the performance of the quality management system, the

company monitors information relating to client perception as to whether the company has

fulfilled client requirements. Client satisfaction survey has been used to obtaining the client

satisfaction at least once by finished of his contract. The result of this survey will be

calculated by the data analyzer to get a value represent the client satisfaction.

Related documents

Client satisfaction Procedure (CLSa-821-P19).




8.2.2 Internal Audit

The company conducts internal audits at planned intervals to determine whether the quality

management system:

• Conforms to the planned arrangements and to the requirements of this International

Standard and to the quality management system requirements established by the

organization.

• Is effectively implemented and maintained.

An internal auditing program has been designed and implemented according to an audit

plan based on departments / sections to be audited. Audit scope, involved auditors, audit

criteria, reporting and maintaining results, are defined and documented as per Internal

Audit procedure. Follow-up activities include the verification of the actions taken and the

reporting of verification results.

Related documents

Internal Auditing procedure (Aud-822-P20).

8.2.3 Monitoring and Measurement of Processes

The company applies suitable methods for monitoring and where applicable, measurement

of the quality management system processes. These methods demonstrate the ability of the

processes to achieve planned results. When planned results are not achieved, correction

and corrective action is taken, as appropriate, to ensure conformity of the product.

8.2.4 Monitoring and measurement of product

The company established a monitors and measures system to control the characteristics of

the products & services to verify that products requirements are fulfilled. This is carried out

at three stages of the products realization process according three Quality Control

programs:

Incoming material quality program to control the materials used in produce the

product or supply the services to ensure it meet its required specifications.

In Process Quality Program to control the product during manufacturing to ensure

that product or its parts at the end of each stage has been done correctly.

Final product quality program to ensure that the product has met all required

specification.

A checklist used to control & ensure of Installation service (as a part of fabrication activities)




Evidence of conformity with the acceptance certifications is maintained. Records indicate

the person authorized to release of product & service, and when possible by the client.

Related documents


Installation Check List (Fab-751-F01).

8.3 Control of nonconforming product

The company ensures that products which does not conform to its requirements is

identified and controlled to prevent its unintended use or delivery. The controls and related

responsibilities and authorities for dealing with non-conforming products are defined in

Procedure of Control of nonconforming product (CNCo-83-P22).

8.4 Analysis of Data

The company determine, collect and analyses the appropriate data to demonstrate the

suitability and effectiveness of the quality management system and to evaluate where

continual improvement of the quality management system can be made. The process for

determining, collecting and analyzing this data is conducted regularly. Appropriate data

includes data generated as a result of monitoring and measurement and from other

relevant sources

The analysis of data provides information relating to:

• Client’s satisfaction.

• Conformance to product requirements.

• Characteristics and trends of processes and products including opportunities for

preventive action.

• Supplier performance.

• The result of monitoring and measurement of the products.

Related documents

Data analyzing Procedure (DaAn-84-P23).




8.5 Improvement

8.5.1 Continual improvement

The company continually improves the effectiveness of the quality management system

through the use of the quality policy, quality objectives & KPIs, audit results, analysis of

data, corrective and preventive actions and management reviews.

Related Documents

Continual improvement procedure (CoIm-851-P24).

Internal Auditing procedure (Aud-822-P20).

Data analyzing Procedure (DaAn-84-P23).

Corrective action procedure (CorA-852-P25).

8.5.2 Correction Action

The company takes action to eliminate the cause of nonconformities in order to correct an

existing nonconformities by an appropriate Corrective actions. A documented procedure

defines requirements for:

• Reviewing nonconformities (including customer complaints)

• Determining the causes of nonconformities

• Evaluating the need for action to ensure that nonconformities do not reoccur

• Determining and implementing action needed

• Records of the result of action taken

• Reviewing corrective action taken

Related Documents

Corrective action procedure (CorA-852-P25).

8.5.3 Preventive action

The company takes action to prevent the expected cause of the nonconformities in order to

prevent occurrence by an appropriate prevents actions. A documented procedure defines

requirements for:




Determining potential nonconformities and their causes,

Evaluating the need for action to prevent occurrence of nonconformities,

Determining and implementing action needed,

Records of results of action taken.

Reviewing the effectiveness of the preventive action taken.

Related Documents

Preventive Actions Procedure (PreA-853-P26).

The efficacy of the corrective & preventive actions will be checked after 1, 2 & 3 months of

corrective or preventive request, to assess the efficiency of these actions.

17. References

17-1 International organization for standardization 2001, Guidelines for quality

management system documentation, ISO/TR 10013, International organization for

standardization, Geneva.

17-2 International organization for standardization 2008, Quality management systems –

requirements, ISO 9001:2008, International organization for standardization, Geneva.

17-3 International organization for standardization 2005, Quality management systems –

fundamentals and vocabulary, ISO 9000:2005, International organization for

standardization, Geneva.

17-4 ISO 10006 Second edition 2003-06-15 : Quality management systems — Guidelines

for quality management in projects

17-5 Thomas, I 2007, Environmental policy: Australian practice in the context of theory,

the federation press, Sydney.

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