Date post: | 04-Apr-2018 |
Category: |
Documents |
Upload: | imnotactive |
View: | 233 times |
Download: | 1 times |
of 25
7/30/2019 Quality Policy and Quality Principles
1/25
3. QUALITY POLICY AND QUALITYPRINCIPLES
01/03/2010
7/30/2019 Quality Policy and Quality Principles
2/25
7/30/2019 Quality Policy and Quality Principles
3/25
Definisi Kebijakan Mutu :
Pernyataan resmi manajemen puncak(Top Management) mengenai tujuan danarah kinerja mutu (quality performance)organisasi (ISO 9001)
3
7/30/2019 Quality Policy and Quality Principles
4/25
7/30/2019 Quality Policy and Quality Principles
5/25
(2)Kebijakan Mutu (Quality Policy ) harus memuatkata "komitmen untuk memenuhi persyaratan danterus-menerus memperbaiki efektifitas system
manajemen mutu " organisasi(3)Kebijakan Mutu (quality policy) juga harusdikomunikasikan di dalam organisasi tsb untukdipahami, selain juga harus ditelaah ulang (di-
review) untuk menjaga kesesuaian kebijakanmutu (quality policy ) dengan perkembanganorganisasi
5
7/30/2019 Quality Policy and Quality Principles
6/25
7/30/2019 Quality Policy and Quality Principles
7/257
PDCA
7/30/2019 Quality Policy and Quality Principles
8/258
7/30/2019 Quality Policy and Quality Principles
9/259
7/30/2019 Quality Policy and Quality Principles
10/2510
"Create a constancy of purpose" Define the problems of today and the future
Allocate resources for long-term planning Allocate resources for research andeducationConstantly improve design of product andservice
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
11/25
7/30/2019 Quality Policy and Quality Principles
12/2512
"Cease dependence on inspection" Quality does not come from inspection
Mass inspection is unreliable, costly, andineffectiveInspectors fail to agree with each other Inspection should be used to collect data for process control
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
13/25
13
"Do not award business based on pricetag alone" Price alone has no meaningChange focus from lowest initial cost tolowest total costWork toward a single source and long term
relationshipEstablish a mutual confidence and aidbetween purchaser and vendor
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
14/25
14
"Improve constantly the systemof production and service
Quality starts with the intent of managementTeamwork in design is fundamentalForever, continue to reduce waste andcontinue to improvePutting out fires is not improvement of theprocess
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
15/25
15
"Institute training" Management must provide the setting whereworkers can be successfulManagement must remove the inhibitors togood workManagement needs an appreciation of
variationThis is management's new role.
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
16/25
16
"Adopt and institute leadership" MBO'sWork standardsMeet specificationsZero defects
Appraisal of performanceReplace with leadership
Leaders must:
Remove barriers to pride of workmanshipKnow the work they superviseKnow the difference between special and commoncause of variation
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
17/25
17
"Drive out fear" The common denominator of fear The fear of knowledgePerformance appraisalsManagement by fear or numbers
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
18/25
18
"Break barriers among staff areas" Know your internal suppliers and customersPromote team work
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
19/25
19
"Eliminate slogans, exhortations, and targets They are directed at the wrong groupThey generate frustration and resentmentUse posters that explain what management is doingto improve the work environment
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
20/25
20
"Eliminate numerical quotas" They impede qualityThey reduce production
A person's job becomes meeting a quota
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
21/25
21
"Remove barriers" Performance appraisal systemsProduction ratesFinancial management systems
Allow people to take pride in their
workmanship
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
22/25
22
"Institute a program of education and self-
improvement" Commitment to lifelong employmentOvertime and educationWork with higher education of needsDevelop team building skills in children
DEMINGS FOURTEEN POINTS
7/30/2019 Quality Policy and Quality Principles
23/25
23
DEMINGS PRINCIPLE
"Take action to accomplishthetransformation"
Management must: Struggle over the fourteen pointsTake pride in the new philosophyInclude the critical mass of people in the
changeLearn and use the Shewhart cycle
7/30/2019 Quality Policy and Quality Principles
24/25
24
1. Lack of constancy of purpose2. Emphasis on short-term profits3. Evaluation by performance, merit
rating, or annual review of performance
4. Mobility of management5. Running a company on visible figures
alone
6. Excessive medical costs7. Excessive costs of warranty, fueled bylawyers who work for contingency fees
SEVEN DEADLY DISEASES
7/30/2019 Quality Policy and Quality Principles
25/25
TUGAS
1.Bentuklah 10 kelompok (5 kel jasa, 5 kel produk)2.Buatlah laporan dan presentasikan :
Mengukur dimensi produk atau dimensi jasa dari
suatu produk atau jasa (telco / non-telco)Lakukan survei terhadap min. 15 org untukmengetahui perspektif kualitas mereka atas produkatau jasa tersebut.Dikumpulkan tgl 8/03/2010
25