Business Group DSM Engineering Plastics DSM EP Quality Statement Page 1 of 28 Quality Statement towards our Customers Business Group DSM Engineering Plastics (DSM EP) - Version November, 2019 - I. About DSM................................................................................................................................. 2 II. Sustainability ............................................................................................................................ 6 III. Quality Assurance ..................................................................................................................... 8 IV. Complaint Handling................................................................................................................. 10 V. Safety, Health and Environmental........................................................................................... 11 VI. Product Information and Specifications................................................................................... 13 VII. Security of Supply ................................................................................................................... 15 VIII. Packaging................................................................................................................................ 16 Annex 1. Copy of Certificates ........................................................................................................... 17 Annex 2. History log: ........................................................................................................................ 27
Transcript
Business Group DSM Engineering PlasticsDSM EP Quality Statement
Page 1 of 28
Quality Statement towards our CustomersBusiness Group DSM Engineering Plastics (DSM EP)
- Version November, 2019 -
I. About DSM ................................................................................................................................. 2II. Sustainability ............................................................................................................................ 6III. Quality Assurance ..................................................................................................................... 8IV. Complaint Handling ................................................................................................................. 10V. Safety, Health and Environmental........................................................................................... 11VI. Product Information and Specifications................................................................................... 13VII. Security of Supply ................................................................................................................... 15VIII. Packaging ................................................................................................................................ 16Annex 1. Copy of Certificates ........................................................................................................... 17Annex 2. History log: ........................................................................................................................ 27
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The purpose of this document is to describe and explain the way Sustainability, Safety, Health andEnvironment and Quality Assurance is organized within all legal entities of the business group DSMEngineering Plastics (DSM EP). The legal entities to which this policy apply are listed below underGeneral Information. It is aimed at providing input to customers for their management systems. Thedocument does not replace or amend the general terms and conditions of DSM EP which are, savefor explicit other legal agreements made between DSM EP and its customers, applicable to all ouroffers, confirmations, sales and/or other business transactions.This document will be revised once a year and published on our website.
I. About DSM
DSM – the Life Sciences and Materials Sciences CompanyRoyal DSM is a global science-based company active in health, nutrition and materials. Byconnecting its unique competences in Life Sciences and Materials Sciences, DSM is driving economicprosperity, environmental progress and social advances to create sustainable value for allstakeholders. DSM delivers innovative solutions that nourish, protect and improve performance inglobal markets such as food and dietary supplements, personal care, feed, pharmaceuticals,medical devices, automotive, paints, electrical and electronics, life protection, alternative energyand bio-based materials. DSM’s 23,000 employees deliver annual net sales of around €10 billion. Thecompany is listed on NYSE Euronext and headquartered in Heerlen, the Netherlands.
DSM Engineering Plastics
DSM EP is a Business Group in the performance materials cluster of DSM, with sales over EUR 1300million and ~1900 employees worldwide, having its global headquarters in Singapore.
DSM EP has a focused portfolio of products, each with globally aligned leadership. DSM EP is theglobal number 3 in the overall market for semi-crystalline engineering plastics and is the globalmarket leader in high-temperature polyamides. In polyamide 6, DSM EP holds the number 2 position,as it does in thermoplastic copolyester elastomers.
DSM EP offers an industry-leading portfolio of green thermoplastic technologies. Its leadership insustainable solutions is demonstrated by its complete portfolio of halogen-free engineering plastics,developed for a wide range of high-performance applications. This has been further strengthened bythe successful launch of new innovations, of which Stanyl® ForTii™, the new breakthrough high-temperature polyamide with halogen-free flame-retardant grades, is a recent example.
DSM strives to further improve the environmental performance of its products. The most innovativedevelopments in this field are new bio-based polymers and bio-based building blocks. DSM EP isalready making strong progress on this front; EcoPaXX™ is the best-performing green polymeravailable and has a zero carbon footprint.
Many of DSM EP’s customers are looking for materials with high recyclability to improve the LifeCycle Assessment scores of their own products. DSM EP is leading the response to this need.Recognizing the growing interest in recycling with the ultimate goal of achieving closed-loopsystems, DSM has adopted the Cradle to Cradle® concept as part of its sustainability strategy. DSMEP is also actively replacing hazardous materials, particularly by introducing halogen-freealternatives, such as Arnitel® XG (used in consumer electronics cables), Stanyl® ForTii™ (especiallyin electronic connectors), and Arnite® XG (used in electrical insulation in white goods).
In 2011 DSM started a Joint Venture with KuibyshevAzot OJSC in which DSM has a majority share.The joint venture relates to marketing and sales of engineering plastics (Volgalon) in Russia andother members of the Commonwealth of Independent States (CIS) and secondly for the productionof engineering plastics compounds (Volgaplast) in a plant located in Togliatti (Russia).
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In 2015 DSM started a Joint Venture with NHU for the market development and manufacturing ofhigh performance plastics compounds based on polyphenylene sulphide, PPS. Also a Joint Venture isstarted with Ascend Performance Materials Inc. to form a global strategic alliance for the supply ofcompounds based on polyamide 66 (PA66).
General Information· Headquarter DEP Business Group
30 Pasir Panjang Road #13-31Mapletree Business CitySingapore 117440
· Regional Offices:Americas: Asia Pacific: Europe:
United States:203 West Big Beaver RoadTroy, Michigan 48084United States
Tel: +01 (800) 333-4237
China:No. 476 Li Bing Road,Zhangjiang Hi-Tech Park,Pudong New Area,Shanghai 201203China
Tel: +86 21 6141 8188Fax: +86 21 6171 5782
The Netherlands:Urmonderbaan 226167 RD GeleenThe Netherlands
Tel: 00800-74663376
Brasil:Rua Dr. Renato Paes deBarros, 717 - 2 andar -cj.23 - Itaim Bibi04530-001 São PauloBrasilTel: +55 (11) 3046 3350
Tai-Young Nylon - site,25 Ta Yeh StTa Liau HsianKaohsiung HsienTaiwan
Tel: 81-3-5404-8343
Geleen - sitePO Box 6046160 AP GeleenThe Netherlands
DSM NHU – Site,No.32, Weiwu Road,Hangzhou Gulf ShanghaiEconomic @ TechnologicalDevelopment Zone,Shangyu District 312369 –Shaoxing City – ZheijangProvince China
Togliatti – site (Volgaplast)Novozavodskaya street 6445007 Togliatti,Samara regionRussia
· Trade Register DSM Engineering Plastics B.V.Chamber of Commerce Zuid Limburg, The Netherlands Nr. 140.29.941
· The DUNS® or Dun & Bradstreet numbers for our Legal entities are:
DSM Engineering Plastics B.V. 404285876DSM Engineering Plastics Emmen B.V. 416792034DSM Specialty Compounds N.V., (Genk) 396733537Volgalon Ltd Togliatti (JV with KuibishevAzot) 502880635DSM EP China BV 408180768DSM Engineering Plastics Inc. (Americas) 784787459DSM EP Asia Pacific Singapore 894727254DSM India Private Ltd.Division Engineering Plastics
862177321
DSM Japan Engineering Plastics KK 693742657DSM Engineering Plastics (Jiangsu) Co. Ltd. 654642255DSM Engineering Plastics Korea 690510776DSM Engineering Plastics Taiwan Pte Ltd. 656709594
· Ownership DSM EP headquartered at Singapore, which is fully owned by Royal DSM N.V., established at Heerlen, the Netherlands.
· Employees DEP Global ~1900 FTE
· Organization DSM EP BG Director R. Polet(customer relevant) Business director Stanyl/ Fortii/Ecopaxx J. D-Hooghe
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Business director Arnitel/Arnite A and T/Xytron/F&EL. ZhangBusiness director Stanyl/ForTii/EcoPaxx/Akulon/Novamid compoundJ. d’Hooghe
VP Commercial S. JainVP Research & Techn. R. Borggreve
Customer Compliance Manager W. Van PeltVP Operations P. BhaktaVP SCM M. CaiVP Purchasing J. VisResponsible Care Manager R. HoenenGlobal Quality Manager& Product Safety Representative D. ManicaQuality Manager Americas M. HuntQuality Manager China L. Jin-FengQuality Manager India S. BhojQuality Manager Japan D. RostamiQuality Manager Taiwan E. ChenQuality Manager Emmen D. LubbersQuality Manager Genk T. CornelissenQuality Officer Stanyl Beekerveld E. van den Hoogen
· Financial Data Consolidated financial information is published in Royal DSMN.V.’sAnnual Reports and can be found on www.dsm.com .The VAT identification number is: NL001726651B01.
· Commercial info For information about our products, applications, as well as GeneralConditions of Sale, see:http://www.dsm.com/corporate/about/business-entities/dsm-engineering-plastics.html.For further information contact our Customer Service Centers oryour Account Manager.
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II. Sustainability
Sustainability means different things to different people. At DSM we define it as meeting the needsof the present generation without compromising the ability of future generations to meet their ownneeds – which in turn means boosting economic prosperity, environmental quality and socialresponsibility for the benefit of people, planet and profit.
By 2050 there will be nine billion of us living on this planet. As a species we are growing, we areaging, but most importantly, we are changing. Unfortunately, the modern world that man hashelped to create isn’t always ideal for sustaining a stable and prosperous future.
This is precisely why sustainability is now our fundamental business driver. Virtually everything wedo is now being driven by sustainability and the need to identify the major global challenges andtrends, and then solve them for our customers. We therefore embrace what’s known as the Triple Pconcept: People, Planet and Profit.
PeopleOur brand promise is to create brighter lives for people today and for generations to come. Thatmeans improving lives through our activities, products and innovations. It also means sustaining andeven saving lives. For example, our work with the World Food Programme is a true socialpartnership where our MixMe® nutrient package has helped tackle hidden hunger for some 10million people and counting. Our solutions also benefit people in many other ways, from materialsused in life protection gear like helmets and vests, to biomedical products that are extending activelife.
PlanetWe only have one planet, and we need to make it last. Therefore, today an overwhelming majorityof the products in our innovation pipeline are ECO+. In other words, they have a smaller carbonfootprint than equivalent products, while providing greater value and benefits. From world-recordbreaking coatings for solar cells, to solvent-free paints, to plastics made from castor and rapeseedoil instead of mineral oil (some of which are also halogen-free) – this is the fruit of our labors.Meanwhile, we continue to make our own manufacturing processes – in fact, entire value chains –more energy efficient and less wasteful. For example, we’re on target to improve our energyefficiency by 20% by 2020.
ProfitDSM is a business, so naturally, our activities need to be economically sustainable. Many of our ECO+products - from plastics to natural food enzyme ingredients - offer superior and innovativeprocessing benefits that are not only carbon and energy efficient but also cost efficient. In bold newareas like solar power and biofuels the playing field is leveling out, governments are investing intechnologies and infrastructure – which in turn is paving the way for commercial success. In boomingeconomies, the ability to deliver basics like clean water and safe, affordable food is increasinglycrucial; meanwhile we continue to find sustainable business models for helping the four billionpeople at the base of the pyramid.
People, planet, profit: It’s a win-win-win.
Sustainability aspirations 2020· Dow Jones Sustainability Index: Top ranking (SAM Gold Class)· Brighter Living Solutions: ECO+/People+ (running Business): 65%· Greenhouse-gas efficiency improvement: 45% by 2025· Employee Engagement Survey: Towards 75%· Safety (Frequency Index Recordables): 0.25
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· Diversity:Female Executives: 25%Executives from under-represented nationalities: 60%
DSM Code of Business ConductThe DSM Code of Business Conduct lays out the principles that guide us in everything we do to helpus achieve our Mission of creating brighter lives for people today and generations to come. We mustnever take this mission for granted. That’s why DSM has a clear and strong philosophy to beresponsible for people, planet, and profit simultaneously and in parallel. We feel a responsibility toall our stakeholders, especially our employees, customers and suppliers, shareholders, and societyat large.
UN Global Compact principles
In 2007 DSM became signatory of UN Global Compact. We fully support its principles and arecontinuing to integrate appropriate actions into our business activities.
Principle 1 Support of human rightsPrinciple 2 Exclusion of human rights violationsPrinciple 3 Observance of the right to freedom of associationPrinciple 4 Abolition of all forced laborPrinciple 5 Abolition of child laborPrinciple 6 Elimination of discriminationPrinciple 7 Precautionary environmental protectionPrinciple 8 Specific commitment to environmental protectionPrinciple 9 Diffusion of environmentally friendly technologiesPrinciple 10 Measures to fight corruption
DSM has leadership position in Dow Jones Sustainability World IndexRetention of top position rankings in SHE and sustainability is an important element of theCorporate sustainability targets. Since 2004 DSM has four times ranked among the very top leadersin the sector and has six times held the worldwide sustainability leader position in the Materialsindustry group (previously named Chemicals super sector).The Dow Jones Sustainability Indexes tracks the performance of the leading sustainability-drivencompanies worldwide through a thorough assessment of companies’ economic, environmental andsocial performance and accounts for more than 50 general as well as industry-specific criteria ineach sector. For more information see: www.sustainability-indexes.com.
More informationIn our integrated annual report DSM publishes the ambitions and the progress made onsustainability.
For more information about Sustainability within DSM and DSM Engineering Plastics click here.
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III. Quality Assurance
Quality PolicyDSM Engineering Plastics is committed to supply innovative and competitive products and services toenable success of our customers.Our Total Quality policy aims at continuous improvement in order to achieve a zero-defect situationas a long-term vision.The Total Quality approach implies constant and continual involvement and commitment of allpeople of all levels, which is fully in line with the Triple P: People, Planet, Profit approach of DSM.
Quality Management SystemIn 2018 DSM EP updated successfully their Management System from ISO/TS 16949 towards theIATF 16949 and ISO 9001:2015 (see annex for a copy of the certificates) and has continued the useof the powerful core-tools of AIAG, like APQP and PPAP, as described below.
· Sites with IATF 16949, with remote function in Geleen:§ Emmen, The Netherlands: valid until October 02, 2021,§ SC Genk, Belgium: valid until October 02, 2021,§ Stanyl Beekerveld: valid until September 13, 2021,§ Jiangyin, China: valid Augustus 29, 2021,§ Pune, India: valid until February 4, 2021,§ Evansville, Americas: valid until February 27, 2021,§ Site Volgaplast Russia: valid until November 29, 2021,§ Site NHU Zhejiang: Valid until 18 September 2021.
· Organizations with ISO-9001:§ Site Jiangyin Jiangsu China: valid until September 15, 2021,§ Site Tai-Young Nylon, Taiwan: valid until January 29, 2021.§ Emmen, The Netherlands: valid until November 05, 2021,§ SC Genk, Belgium: valid until October 24, 2021,§ Stanyl Beekerveld: valid until October 30, 2021,§ Pune, India: valid until February 4, 2021,§ Site Volgaplast Russia: valid until November 29, 2021.
Continual ImprovementDSM EP has implemented a continual improvement methodology called DSM Integrated ContinualImprovement (DICI). All DSM EP manufacturing plants and global Supply Chain teams have activelyimplemented DICI. The objectives and measurements are monitored more than once per year on aplant site level. Evidence of DSM EP’s continual improvement journey can also be seen in severalbusiness processes, including customer complaint handling, audits, CAPA, FMEA, control plans,preventive maintenance, contingency planning, and quality management reviews.
Advanced Product Quality Planning (APQP)For the development of new products, DSM EP uses the Product Quality Planning and Control Planguidelines as described in the AIAG Advanced Product Quality Planning and Control Plan Manual,adapted to the engineering plastics (bulk materials) standards and work processes.
Production Part Approval Process (PPAP)As a producer of base polymers and generic and specialty compounds, DSM EP is a bulk materialsproducer, as defined in the AIAG, PPAP Manual. This means that DSM EP does not apply PPAP, unlessrequested by its Customers. In case PPAP is applied, the Bulk Material Specific Requirements fromthe AIAG, PPAP Manual, Appendix F, are used.
Non-conforming productsDeviating materials, which are outside specification ranges, will be isolated and, depending on thenature of the deviation, either allocated to selected customers after agreement with thesecustomers, reworked, or designated as waste.
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AuditsA system is in place for internal audits according to IATF 16949 and ISO 9001. Certification andsurveillance audits are carried out by Bureau Veritas (Europe, Asia Pacific), URS (Russia) andIntertek (America’s).
If the customer’s quality assurance system requires verification of compliancy of DSM EP with theIATF 16949 standard, or requires verification of satisfactory complaint resolution, DSM EP is willingto provide the results of the surveillance audits.
Customer audits are possible in collaboration with DSM EP with the aim of mutual benefit. Be awarethat a Secrecy Agreement is required, and confidential information or pictures shall never be sharedon hardcopy or electronically.
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IV. Complaint Handling
Complaint Handling PolicyDSM EP strives toward zero defects and zero complaints; however, if the Customer believes theyhave received defective products or services, DSM EP places a high priority on handling thecomplaint with efficiency and quality to restore the strong business relationship and company-supplier loyalty.
OrganizationTo ensure that customer complaints are handled expediently and with clear communication,Customers are asked to communicate all complaint-related information through the ComplaintCoordinator, who is the single point of contact for the customer throughout the complaint process.
ProcedureSystems are in place to ensure customer complaints are being handled with high priority and to limitthe time between receipt of the complaint and the final answer to the customer as to the cause ofthe complaint and proposed corrective and preventive actions.Within 24 hours after receipt of the complaint, DSM EP’s Complaint Coordinator will confirm theCustomer that a complaint has been issued and will agree about necessary intermediatecontainment actions. DSM EP will strive to inform the Customer about the results of theinvestigation within 21 calendar days or discuss progress on a regular basis.
MethodDSM EP’s complaint management system is based on Team Oriented Problem Solving (TOPS-8D). Inthis system, after acknowledgement of a complaint, immediate containment actions are followed bya root cause analysis. Based on this, corrective and preventive actions are proposed, implementedand verified. In case of a complaint about a product, a sample is necessary for investigation.
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V. Safety, Health and Environmental
Royal DSM N.V. reports on Safety Health and Environment (SHE) programs and performance in itsannual “People, Planet and Profit” (Triple-P) report, which is available on www.dsm.com.
DSM SHE RequirementsDSM Safety, Health and Environment Requirements as set by Royal DSM N.V., are based oninternational standards like ISO 14001 (Environmental) and OSHAS 18001 (Health and Safety).Compliance is audited periodically by Royal DSM N.V.’s Corporate Operational Audit department andreported to the DSM Managing Board.
Safety, Health and Environmental PolicyIt is the policy of DSM EP to maintain business activities and products that do not adversely affectsafety or health and that fit with the concept of sustainable development.
As a key supplier in our customers’ value chains, we are leading the way in implementing the moststringent environmental programs. DSM EP has a sound environmental base with our proactiveapproach towards customers on issues related to sustainability. To meet demands for ever-lowerlevels of hazardous substances we work with our raw material suppliers to come up with bettersolutions. We are committed to compliance with RoHS and WEEE directives and similar legislation indevelopment around the world. To learn more please visit www.dsmep.com.
DSM EP has the following objectives:· to provide an injury-free and incident-free workplace;· to prevent all work-related disabilities or health problems;· to control and minimize the risks associated with its products for their total life cycle and to
choose production processes and products such that the use of raw materials and energy isminimized;
· to evaluate and improve its practices, processes and products continuously in order to makethese safe and acceptable to Employees, the Customers, the Public and the Environment.
SHE Management SystemDSM EP has a SHE Management System in place in all its sites worldwide which is based on the DSMSHE Requirements and the international standard ISO 14001.Sites with ISO 14001 certificates (see annex for a copy):
· Emmen, the Netherlands: valid until September 14, 2021· SC Genk, Belgium: valid until June 20, 2021· Jiangyin, China: valid until September 15, 2021· Pune, India: valid until August 31, 2022· Tai-Young Nylon, Taiwan : valid until Juni 22, 2021· Evansville, Americas: valid until August 7, 2020.
SHE PlanDSM EP has incorporated these requirements and policies in its Annual SHE Plan in which actions inthe area of safety, health, environment have been included.
Responsible CareThe Responsible Care Program from the European Chemical Industry for continuous improvement inthe area of safety, health and environment. Royal DSM N.V. has been a participant in this programsince 1991.
Product StewardshipA Product Stewardship Review for the products of DSM EP is set up according to the corporateguidelines of Royal DSM N.V., which in turn is based on the ‘Product Stewardship Guiding Principles:Responsible Care Applied to Products’ as initially published by the European Chemical Industry
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Council (CEFIC) in May 1994.In addition hereto, DSM has set up Product Stewardship in China in line with the China NationalRegistration Center for Chemicals.
REACHREACH is one of the most important European Community Regulations on chemicals and their safeuse. It deals with the Registration, Evaluation, Authorization and Restriction of Chemicalsubstances. The aim of REACH is to enhance the protection of human health and the environmentthrough the better and earlier identification of the intrinsic properties of chemical substances andby applying appropriate safety assessment and risk management for the use of those substances.Manufacturers and importers are required to gather information on the properties of their chemicalsubstances, which will allow their safe handling, and to register the information via dossiersubmission to ECHA (European Chemical Agency) in Helsinki.DSM supports the important objectives of REACH and considers it a mutual responsibility of thesupply chain to comply with it. All DSM REACH Phase II Registrations submitted successfully!
For more information on our REACH activities, please contact your Account Manager.
Food Contact MaterialsFor dedicated grades, DSM EP complies with the European regulations for plastic materials in foodcontact applications, (EC) N°1935/2004 and (EC) N° 10/2011. Declarations of Compliance for thesespecific grades could be requested from your DSM contact. DSM EP considers the GMP guidelines asissued by Plastics Europe (April 2007) as sufficient to cope with the regulatory demands asformulated in the GMP regulations (EU N° 2023/2006 and FDA 21CFR 174.5). Hygiene and PestControl policies are available.
Conflict MineralsOn August 22, 2012, the U.S. Securities and Exchange Commission (“SEC”) issued its Final Ruleimplementing Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act,which aims to eliminate the use of conflict minerals originating in the Democratic Republic of theCongo. The SEC Final Rule requires U.S. listed companies to disclose the use and source of origin ofthese conflict minerals that include tin, tantalum, tungsten, and gold in the products theymanufactured.
In the manufacturing of almost all products of DSM EP no raw materials containing Columbite-tantalite (Coltan and Tantalum), cassiterite (Tin), gold, wolframite (Tungsten), or their derivativesare intentionally added or used. Based on information from suppliers of the few raw materials,containing Columbite-tantalite (Coltan and Tantalum), cassiterite (Tin), gold, wolframite(Tungsten), or their derivatives, these substances do not have its origin from DRC or an adjoiningcountry.
DSM EP adopted the EICC and GeSI-Reporting Template for providing relevant information to itscustomers. The completed template, based on relevant supplier information, is available on requestand customers can use this information to take their responsibilities as described in the above Act.
ISCC+ certificationSome DEP plants are certified as producer of bio-feedstock based materials via the InternationalSustainability & Carbon Certification (ISCC) scheme (based on mass balance). A copy of thecertificates can be found in Annex 1.
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VI. Product Information and Specifications
SpecificationsOur products are meeting the standard delivery specifications, which will be mentioned on theCertificate of Analysis. Typical values for product characteristics are mentioned on the Product DataSheet and could be downloaded via our website. If the customer’s application requires additionalspecifications on specific product characteristics, it should be explicitly agreed upon in writing If the customer’s application requires additional specifications on specific product characteristics,it should be explicitly agreed upon in writing.Specifications are an integral part of the supply relationship between DSM EP and the customer.This supply relationship is further detailed in DSM EP’s general terms and conditions or any explicitother agreement between DSM EP and the customer.Changes in specifications will be communicated in a timely manner by the Account Manager.
Management of ChangeChanges in DSM EP’s processes, materials, or equipment that are reasonably foreseen by DSM EP tolead to a different product specification range, different packaging, new production site(relocation), product elimination, and any change expected to have a negative impact on thenormal properties and/or processability of the product will be notified in writing to the Customer bythe Account Manager in a timely manner to allow testing at the Customer. If a specific contract,like a PPAP, is agreed upon between DSM EP and a customer, the proposed change will follow thisagreement.
Certificates of AnalysisWith each delivery, DSM issues a Certificate of Analysis (CoA), which declares that the productssupplied comply with the requirements of the order. The CoA contains the order information, thetest characteristics, and the corresponding test method, test results, customer-agreedspecifications for the shipped batch of material. The CoA will be validated by an authorized DSMinspection representative, independent of the production department. As such, the CoA complieswith these and all requirements of a “Type 3.1” inspection certificate under EN 10204:2004.
Material testsThe physical/chemical characteristics of the material are determined on a regular basis on the finalproduct before the packaging. A visual inspection of the packed goods takes place prior toshipment. Due to the production process and the destructive nature of testing, 100% inspection ofbulk materials is not possible. DSM EP products are automatically released via SAP when meetingthe standard batch release delivery specifications and, if applicable, additional batch releasedelivery specifications which have been explicitly agreed upon between DSM EP and the Customer.
Test methodsOur DSM standardized test methods used for material characterization are based on internationalaccepted standards like ISO and ASTM. These test methods are mentioned on our Product DataSheets.
Statistical dataCp/Cpk values are calculated based on the moving ranges method as described in the AIAGReference Manual for Statistical Process Control. These Cpk values are evaluated regularly andcommunicated with the customer upon request.
Product safetyDSM EP’s products are non-hazardous materials. Material Safety Data Sheets compliant to therelevant national law are sent to the customer at first shipment, after a change or on request. Incase any safety information about our products is required, that is not covered by our SafetyMaterial Data Sheets, questions can be forwarded to the Account Manager. Upon a customer’srequest, DSM will issue the relevant signed statement on the properties of the product as legally
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required, e.g. “absence declarations”. DSM EP has identified Drew Manica and Santosh Bhoj asappropriate qualified Product Safety & Conformity Representative (PSCR), formerly PSB ProductSafety Representative ) related to IATF 16949, section 4.4.1.2.
International Material Data SheetUpon customer request, a MDS will be released in IMDS. The MDS is made up according to theappropriate IMDS recommendations (IMDS 001 & 010). DSM EP’s identity number is 16431.
General Product informationUp-to-date general product information can be found on www.dsm.com. Specific information onpackaging, specifications, and certificates will be communicated by the Account Manager.
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Security of Supply
Supply of raw materials and servicesRaw Material suppliers are selected and qualified according to the guidelines of DSM EP as writtendown in DSM EP’s Global Management System. Frequency and extent of the assessment depends onthe importance of the materials and services supplied to the business processes. In the assessmentthe following items are audited as a minimum: logistic performance, financial performance, productquality, sustainability and continuous improvement.
DSM EP shall only select suppliers for raw materials which are registered to at least ISO 9001 by anaccredited third-party certification body. If this is not the case and our security of supply is atstake, DSM EP may deviate from this requirement but will take adequate additional measures. If theraw material manufacturer is third-party certified to ISO 9001, it is preferred (but not required) forany distributor of this raw material to be ISO 9001 certified. Unless specifically required by thecustomer, third-party providers of logistic services, including transporting and warehousing, arepreferred to be ISO 9001 certified, but ISO 9001 certification is not required if other industry-relevant quality certifications are in place.
DSM EP shall only select suppliers for laboratory and calibrating services which are registered toISO/IEC 17025 by an accredited third-party certification body or have a plan available to meet thisrequirement within acceptable timeframe. Calibration services may be provided by the originalequipment manufacturer, provided their laboratory also maintains the requirements of IATF 16949,section 7.1.5.3.1. If this is not the case and security of supply is at stake DSM EP could deviate fromthis requirement but will convince itself of the validity of the analyzes or calibrations by additionalanalyzes.
PlanningDSM EP produces to stock, or to order. The production planning is based on contracted volumes,updated forecasts of customers and inventory data. To ensure that product of the right type andquantity is available all of the time, DSM EP relies on accurate forecasts from all its customers.
DSM EP strives to supply product to customers as confirmed in the agreement. The specific terms ofthis agreement are defined in our General Conditions of Sale (GCOS), or as otherwise expresslystated in the Seller Confirmation.
Warehouse ManagementThe warehouse is managed by First in First out (FIFO) principles.
Contingency planningDSM EP has taken several measures to prepare for the continuity of supply in the event of keyequipment failures, interruption of external services, recurring natural disasters, fire, utilityinterruptions, cyber-attacks, labor shortages, or infrastructure disruptions. Contingency plans are inplace for all DSM EP plants and the necessary inputs that support production (suppliers, utilities,parts/equipment, distribution, etc). A spare parts / maintenance program has been determined foreach part of equipment based on a risk analysis.
In addition, DEP performs an annual risk assessment of all business processes, and the concept ofrisk-based thinking is applied and documented throughout our QMS, including our turtle diagrams,SWOT analyses, contingency planning, and quality management reviews.
TransportDSM EP works with preferred transport companies selected after careful auditing to ensure serviceand above all DSM’s high standards on safety, quality and reliability. All transporters must meet theDSM Minimum Requirements for Transport, i.e.
a. Have a Safety, Health and Environmental management system (demonstrable).
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b. Meet the requirements of the “Green Booklet”, Guidelines for Standardization of RoadTransport Equipment, issued by CEFIC/ECTA/EPCA working group.
The performance of the transport companies is evaluated on a regular basis.
Customs related securityDSM EP in Europe has been certified in the European Union as Authorized Economic Operator (AEO),Customs Simplifications, Security and Safety. This means DSM EP in Europe is reliable throughoutthe European Community in the context of his customs related operations when trading with non-EUjurisdictions and fulfils the criteria of appropriate record-keeping standards, financial solvency andmaintenance of appropriate security and safety standards. The AEO code is also recognized by non-European Union countries like Norway, Switzerland, Japan and US (Customs-Trade PartnershipAgainst Terrorism, or C-TPAT). See annex for a copy of the AEO certificate.
VII. Packaging
DSM EP is able to deliver in bags on pallet, octapacks, boxes, big bags, and (restricted) in silo. DSMEP uses one-way packaging and cannot retrieve or reclaim the packaging. Package types may differbetween the product brands.
LabelsTo ensure traceability the pallets are labeled on both sides with:• the producer name and address• product name• batch number (or shipment/container number, where applicable)• net weight
Material Storage and Shelf LifeDSM EP’s products are dried in the factory to a specified maximum moisture specification anddelivered in packaging materials that minimize moisture absorption. Material stored in a warehousewill neither show decrease of molecular weight nor undergo chemical reactions with theenvironment, so there is no loss in original quality of the material. Therefore, the concept of shelflife does not apply to DSM EP’s polymers or compounded products.
In case the material absorbs moisture prior to use, it is advised to dry the material according to theappropriate Injection Molding Recommendations (IMR), available for all products in multiplelanguages upon request.
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Annex 1. Copy of Certificates
For a full copy of our certificates, click here.
DSM Engineering Plastics Americas
DSM EP Evansville IATF 16949: DSM EP Evansville ISO 14001:
Business Group DSM Engineering PlasticsDSM EP Quality Statement
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DSM Engineering Plastics Asia Pacific
DSM EP Jiangsu ISO 9001: DSM EP Jiangsu IATF 16949:
DSM EP Jiangsu ISO 14001:
Business Group DSM Engineering PlasticsDSM EP Quality Statement
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DSM EP Jiangsu ISO/IEC 17025
DSM NHU Zhejiang IATF 16949:
Business Group DSM Engineering PlasticsDSM EP Quality Statement
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DSM EP India Pune Ranjangaon- ISO-9001certification.
DSM EP India Pune Ranjangaon- ISO-9001certification.
DSM EP India Pune Ranjangaon- ISO-9001certification.
Business Group DSM Engineering PlasticsDSM EP Quality Statement
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DSM EP Taiwan Tai Young Nylon ISO 9001 DSM EP Taiwan Tai Young Nylon ISO 14001
Business Group DSM Engineering PlasticsDSM EP Quality Statement
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DSM Engineering Plastics Europe
Volgaplast Togliatti Russia: IATF 16949 Volgaplast Togliatti Russia ISO- 9001:
DSM EP Stanyl Beekerveld (Stanyl polymer plant) IATF 16949:
DSM EP Stanyl Beekerveld (Stanyl polymerplant) ISO9001:
Business Group DSM Engineering PlasticsDSM EP Quality Statement
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DSM EP Stanyl Beekerveld (Stanyl polymer plant)ISCC+ certification
DSM EP DAB BV (Monomer plant) ISCC+certification
Business Group DSM Engineering PlasticsDSM EP Quality Statement
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DSM EP Emmen ISO 14001: DSM EP Emmen IATF 16949:
DSM EP Emmen ISO 9001:
Business Group DSM Engineering PlasticsDSM EP Quality Statement
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DSM EP SC Genk ISO 14001: DSM EP SC Genk IATF 16949:
DSM EP SC Genk ISO 9001: Authorized Economic Operator for the EuropeanUnion:
Business Group DSM Engineering PlasticsDSM EP Quality Statement
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DSM EP SC Genk ISCC+ certification:
Business Group DSM Engineering PlasticsDSM EP Quality Statement
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Annex 2. History log:Version Main Changes EditorNov 2019 Product safety information, EVV
certificateISO/IEC17025/DEP India and Emmen cerficatecopy updation, ISCC+ certificate added
S. Bhoj/ Drew Manica
Sept 2019 Update DEP EVV ISO/IEC17025 certificate S. BhojAug 2019 Update for Natural color shade variation details and
certificates of DEPJ and DEP EVV ISO/IEC17025, DEPIISO14001
S. Bhoj
May 2019 Added update 17025 certificate of EVV and PSB K.BastinApr 2019 Allignment with Quality Assurance addendum K.BastinFeb 2019 Update Volgaplast/Volgalon DUNS number K.BastinFeb 2019 Update Volgaplast/Volgalon ISO/IATF certificates and
Emmen 14001K.Bastin
Nov 2018 ISO 9001 certificates of EU sites updated K.BastinOct 2018 Added Emmen and Stanyl IATF certificate K.BastinOct 2018 Added DSM NHU IATF 16949 certificate and Genk 14001,IATF K.BastinSept 2018 Added DJEP 9001 certificate K.BastinSept 2018 Added new DJEP IATF and 14001 certificate K.BastinSept 2018 Added new certificate of TYN K.BastinAugust2018
Added ISO 14001 certs of TYN and Evansville K.Bastin
July 2018 Adapted India office location K.BastinJune 2018 Adapted security of supply – Planning K.BastinMay 2018 Updated Evansville 17025 certificate K.BastinApril 2018 Updated organization K.BastinApril 2018 Updated new TYN ISO 9001 certificate K.BastinMarch2018
Added new IATF certificate of Evansville and Pune K.Bastin
December2017
Update Emmen,Genk ISO/TS certificate and 9001certificates
Business Group DSM Engineering PlasticsDSM EP Quality Statement
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December2015
Updated certificates:Authorized Economic Operator for the European Union
K. Bastin
October2015
Updated certificates:DSM EP Evansville ISO 14001DSM EP Evansville ISO/IEC 17025DSM EP Taiwan Tai Young Nylon ISO 9001DSM EP Taiwan Tai Young Nylon ISO 1400Updated some responsibles names.
K. Bastin
June 2015 Updated ISO-9001 DEP EuropeAdded Customer Audit IP policy
MJ Ingwersen
February2015
Updated ISO/TS certificates Evansville, Emmen, Genk,StanylUpdated some hyperlinks due to changes in DSM websiteChanged REACH text.
MJ Ingwersen
February2014
Updated ISO 14001 certificate EmmenUpdated several hyperlinks due to changes in DSM websiteAdded AEO certification of DSM EP Europe
MJ Ingwersen
September2013
Updated generic information with data of 2013Updated D&B numbersAdapted Table of Delivery ObjectivesAdded Volgaplast ISO-9001 certificateUpdated expired Certificates
MJ Ingwersen
Jan 2012 Added Volgalon/Volgaplast Joint Venture, new HQ’sUpdated ISO-9001 and ISO TS certificates Europe
MJ Ingwersen
Oct 2011 Updated all certificates EvansvilleSustainability Index added another year
MJ Ingwersen
May 2011 Changed name India intoDSM India Private Ltd. Division Engineering Plastics
MJ Ingwersen
April 2011 Updated generic information with data 2010Updated Sustainability paragraphUpdated ISO-14001 certificate Emmen
MJ Ingwersen
November2010
Updated scope of DEP (excl Xantar, including Novamid)Updated some certificates
MJ Ingwersen
June 2008 First DEP Global version MJ IngwersenSeptember2005
