QUALITY SUPPORTS DASHBOARD REPORT Results! Couples have come together - 5 New Couples Dating

Therapeutic Interventions Continue with a focus on

Trauma –Informed Interventions

Nursing Initiative to Reduce Medication: Sept –Nov 2014 – Psychotropic Medications reduced by 10% among 85 individuals Outreach Training in Centers conducted by Nursing

Training Department Sept – Nov – 2014 – Outreach Initiative Trainings on Autism conducted throughout the Agency Trauma-Informed Care Training conducted with CL

Quality Enhancement Reboot of Root Cause – Re-training and new intensified program underway of analyzing incidents

Reportable Incidents Continuing to Decrease

Development/Volunteers/Online Communications Board Dashboard Report, December 9, 2014 / FY15-July-November

DEVELOPMENT

Grants Received /Upcoming– From Private, Corporate, Public – and Donor Advised Funds Corporation / Foundation Date

submitted Amount Requested

Amount Received

Status The Arc Program / Need

Ellen W.P. Wasserman Foundation 9/1/2014 9,728.00 9,728.00 Awarded Bay Buddies

Morton & Sophia Macht Foundation 10/1/2014 2,000.00 2,000.00 Awarded Bay Buddies

Battelle Foundation 10/1/2014 10,000.00 Pending Bay Buddies

David and Barbara Hirschorn Foundation 11/15/2014 5,000.00 Pending Bay Buddies

The Louis Gross Foundation 11/18/2014 4,000.00 Pending Bay Buddies

RCM&D Regatta 2/22/2015 25,000.00 Upcoming Bay Buddies

Safeway Foundation 3/1/2015 3,000.00 Upcoming Bay Buddies

Thomas Wilson Sanitarium for Children 3/1/2015 10,000.00 Upcoming Bay Buddies

Care Foundation (Coldwell Banker) 3/1/2015 2,000.00 Upcoming Bay Buddies

Venable Foundation 3/28/2015 7,500.00 Upcoming Bay Buddies

Thomas W. Bradley Foundation 4/1/2015 10,000.00 Upcoming Bay Buddies

Clayton Baker Trust 4/5/2015 5,000.00 Upcoming Bay Buddies

Wells Fargo Foundation 4/15/2015 7,500.00 Upcoming Bay Buddies

Allegis Group Foundation 5/1/2015 5,000.00 Upcoming Bay Buddies

Children's Fresh Air Society Fund (BCF) 12/22/2015 4,880.00 Upcoming Bay Buddies

M and T Charitable Foundation Rolling ? Upcoming Bay Buddies

Civitan Club of Baltimore Rolling 5,000.00 Upcoming Bay Buddies

TOTALS 115,608.00 11,728.00

Maryland Energy Admin 11/21/2014 46,059.00 Pending Bldg. Upgrades

Comm Dev Block Grant 2/1/2015 ??? Upcoming Bldg. Upgrades

TOTALS 46,059.00 0.00

Chesapeake Employers (IWIF) 7/31/2014 10,000.00 Pending Career Catalyst

The Herr Foundation 9/12/2014 20,000.00 20,000.00 Awarded Career Catalyst

130,000

140,000

150,000

160,000

170,000

180,000

FY15 - July-Nov

Fy14 - July-Nov

Total $ Raised June - FY15/FY14

FY15 - July-Nov

Fy14 - July-Nov0

50100

150

200

250

300

Number of Donors - FY15/FY14 --July-Nov

DONORS FY15 -July-Nov

DONORS Fy14 -July-Nov

Battelle Foundation 10/1/2014 15,000.00 Pending Career Catalyst

Henry & Ruth Blaustein Rosenberg 10/15/2014 5,000.00 Pending Career Catalyst

Leidy Foundation 12/30/2014 5,000.00 Upcoming Career Catalyst

Walmart Foundation - State 1/29/2015 25,000.00 Pending Career Catalyst

Bank of America 1/30/2015 10,000.00 Upcoming Career Catalyst

Weinberg Foundation 5/5/2015 80,000.00 80,000.00 Awarded Career Catalyst

Bearman Foundation 6/15/2015 5,000.00 Upcoming Career Catalyst

Alvin and Fanny B. Thalheimer Found. Rolling 5,000.00 Upcoming Career Catalyst

TOTALS 170,000.00 100,000.00

United Way of Central MD - County 2/15/2015 25,000.00 Upcoming Family Fund

United Way of Central MD - City 2/15/2015 25,000.00 Upcoming Family Fund

TOTALS 50,000.00 0.00

CareFirst 10/12/2014 5,000.00 Pending Trauma Therapy

Campbell Fnd/Hook Family 12/30/2014 10,000.00 10,000.00 Awarded Trauma Therapy

TOTALS 10,000.00 10,000.00

Grand Totals 391,667.00 121,728.00

VOLUNTEERS / INTERNS Total Combined Hours FY14 July-Oct: 5226

FY15 July-Oct: 5529

WEBSITE OPTIMIZATION/SOCIAL MEDIA/E-NEWS

E-NEWS SUBSCRIBERS as of 11/30/14: Catalyst (General): 651 -- Reaching Families: 863-- Volunteer – monthly: 264

540 451 297

2823

1011

104

548 668306

3172

691

144

Admin CommLiv Devel EmpDay Outrch-Fam Quality

Total Vol./Intern Hours by Division- July-Oct.

FY14 Totals FY15 Totals

0

500

1000

1500

2000

Year 1-2010

Year 2-2011

Year 3-2012

Year 4-2013

Year 5-2014

Facebook Fans- 2010-2014

Employment Attendance

Projected Actual Difference Projected Actual Difference FY 2012

Day Programs 28443 27801 -642 27801 27801 -642 FY 2013

CLS 991 1017 26 1017 1017 26 FY2014

Janitorial 5241 5439 198 5439 5439 198 FY2015

Landscape 2854 2675 -179 2675 2675 -179

Policing 2822 2846 24 2846 2846 24

SEP 9380 9537 157 9537 9537 157

Project SEARCH 3037 2772 -265 2772 2772 -265

Catalyst 412 437 25 437 437 25

Totals 53,180 52,524 -656 52,524 52,524 -656

In Out

21 13 12 4 18

1 6 3 0 4

4 2 2 0 4

1 0 0 1 0

● There has been a positive trend in overall "attendance days" over the past three years.● While we are 656 days behind our projections, there is a positive trend with attendance. Both September and October (next Quarter) have been positive months.

FY 2015 First Quarter FY 2015 Year to Date

● For the past couple of years, the Arc has not worked with people referred solely from DORS. Last year we set and achieved a goal to work with five people referred from DORS outside of typical bridge funding for Transitional Youth. ● The purpose is to open up another source of income other then DDA, take advantage of another source of referrals and become familiar with the DORS processes as they take a more active role with DDA.● This year, we have received two referrals for job development and job coaching. ● The Arc has developed a relationship with the Towson DORS office in order to replicate the relationship we have with the Baltimore City DORS office, in an attempt to obtain funding for instructor in current and future internship programs.

● Community Employment has worked with Quality Supports to create quality enhancement measures and provide external reviews of our programs, with the result of providing constructive analysis of both specific and systemic issues. To date, 25 on-site reviews have been completed by the Quality Enhancement Department● The Janitorial Division has contracted with an outside company, PDQ Enterprises, to provide quality assurance of its contract performance.● The Landscape Division created and implemented a QA position to monitor its policing contracts.● Community Employment will establish quality measures for all of its processes and outcomes.

2. Increase our relationship with the Division of Rehabilitation Services (DORS)

3. Develop specific operational Quality measures for all Community Employment Programs.

Community Employment Dashboard

Fiscal Year 2015

First Quarter: 07/01/2014 through 09/30/2014

Division Goals

1. Meet 100% of projected attendance

50,924

Historical First Quarter Atttendance

51,714

51,808

Policing

Transfers

Supported Employment

Landscape

4. Increase Admissions

● The goal this year was to accept 40 new admissions; five more than last year. This was met and exceeded by 3 people in this, the first quarter.● This number has been tempered by 5 discharges so for the year: two transferred to another provider, two moved and one because of health reasons.● Most transfers involved moving from one day center to another. There was a new trend of people in group supported work moving to internship programs offsetting the flow of people from internships to group supported settings● The specific program where admissions, transfers and discharges occurred are as follows:

Day Programs

Program

52,524

Admission DischargeNet

+ or -

1 1 4 0 -2

1 0 0 0 1

15 5 6 0 14

44 27 27 5 39

FY11 FY12 FY13 FY14 FY15/Q1

Supported Employment 78 71 71 79 80

Career Catalyst 0 0 0 1 2

Project SEARCH 17 24 25 34 36

Total Placements 95 95 96 114 118

Medstar Adult Interns 0 0 11 9 9

Student Enrollment 12 19 17 21 21

Career Catalyst

● In July, the Arc Baltimore formed the Business Advisory Group with the intent of gaining greater access to the business community and developing relationships that will eventually lead to employment. ● Active relationships exist with business groups such as the Hunt Valley Business Forum, The Baltimore Business Journal, The Timonium Business Opportunity Network and the Baltimore County Chamber of Commerce.● Programs like Career Catalyst are providing us a physical presence in business communities.● Assertive advertising, educating the business community, and branding have been initiated and will continue.

● There is mounting evidence that the State of Maryland, reacting to CMS regulations, will limit the number of people who can work in group supported settings to 6 or 8 people.● Currently the Arc Baltimore operates 13 supported work sites with 106 people. Four of these sites have supported workers numbering more than 8 people. It is our intent to find alternative work for 31 people by December 31, 2015 either through increasing the number of group supported work sites, finding internship opportunities, direct employment, or day and retirement programs if appropriate.

7. Reduce the number of people per setting working in group supported sites.

6. Increase Individual Placements

● The Career Catalyst Project is a new program effort using the best of what we have learned from Project SEARCH and our CEC programs. Instruction is being provided through a partnership with the CCBC.● Ten people were accepted into the program, and an additional six received evaluation services by the end of this quarter.● Two people have been hired by their host companies.● It is the Arc Baltimore's objective to open a Project SEARCH program in Baltimore County, as leads for a host business are being pursued .● It is the Arc Baltimore's objective to expand Career Catalyst into the Owings Mills area.

5. Utilize more small centers that use the internship-to-work model and individual-driven career placements to grow supported employment programs.

8. Increase the number of business relationships and increase our overall presence in the business community.

Janitorial

Project SEARCH

Totals

Human Resources

New Hires/ Separations Dashboard Reports

FY15 (thru 10.31.14)

Community Employment Services 19 16 16 11

Community Living Services 59 52 65 44

Executive Office 0 0 0 0

Outreach & Family Services 4 7 3 2

Finance & Accounting 0 0 1 1

Membership & Development 0 0 0 0

Operations 1 0 1 0

Quality Supports 0 1 0 1

All Agency 83 76 86 59

Of the 76 Separations: Of the 59 Separations:

12- Less than 90 days 17- Less than 90 days

5- 3-6 mos 5- 3-6 mos

10- 6-9 mos

0- 9-12 mos 1- 9-12 mos

42- 1-5 yrs 18- 1-5 yrs

9- 6 yrs or more 8- 6 yrs or more

Exit Interviews

Sept 2013- Sept 2014 Separations Completed Completion Rate

Voluntary 136 90 66%

Involuntary 86 46 53%

Total Interviews 222 136 61%

# of

positions

Hours per

weekFTE

Total # of vacancies 102 2005 50

Positions assigned for candidates in process 17 466 12

Positions on hold 23 332.5 8

# of positions open for recruitment 62 1206.5 30

8- 6-9 mos

New Hires/ Separations FY15 FY14

Community Living Vacancies (Decemeber 1st, 2014)

020406080

100

New Hires/ Separations FY15

New Hires

Separations

47

3

6

20

Separation Reasons FY15 Resigned

Incomplete Trainings

Abuse/Neglect

Policy Violation

Performance/ Unsatis.Intro Period

27

6

1

22

3

Separation Reasons FY14

Resigned

Incomplete Trainings

Abuse/ Neglect

Policy Violation

Performance/ Unsatis.Intro Period

Outreach & Family Services Division

FY15 Goals

Q1 Highlights

Financial Stability &

Health

Impacting the

Community/Reputation

Building

Contribution to agency

goals / Cross Division

collaboration

Staff Support & Training

Financial Stability and Overall Health

Foster Care average daily census at 35.6; Goal is 35

Outreach Dept coordinated new admissions with annualized revenue of $1.27M

Overall Division Net Income at 22K over budget

Program Improvement & Expansion

Family Living Department expanding such that an additional Support Coordinator is being hired

Foster Care dept slightly restructured such that Director can assist AED with Family Services Expansion, specifically re: Autism Waiver & Mental Health Supports

Entire Division engaged in developing 5 year plan & goals

Impacting the Community/Reputation Building

2 paid Trainings provided to community partners: Catholic Charities & The Child Welfare Academy. Revenue will in turn be used for internal staff training

Outreach Director sought out to serve on 2 committees developed to advise/improve DDA processes

Networking opportunities & community visibility on the rise through participation in Foster Family Treatment Assn, DHR's Trauma Informed Care Workgroup and DHR's Provider Advisory Council

Contribution to Agency goals/ Cross Division collaboration

Agency wide Leadership Development programming in early stages

Active Participation in agency wide committees & workgroups: OT, CARF, Abuse & Neglect, etc.

Education Series Trainings to become agency wide endeavor with planners from multiple divisions - to appeal to a broader audience

Staff Support & Training

Foster Care Social workers & Supervisor attended National conference

Supervision standards for FL DSPs being outlined & implemented

Regular FL staff meetings provide a venue for information sharing & support