Quality Unit BSBPMG404A Manage project

Quality Certificate IV Project Management

Captain Cook CollegeSharon Boyle

Presentation –An overview of Quality Management

Video Check everyone has completed Cost Morning Tea Workshop Quality for Fred’s shed Lunch Document Quality Workshop Progress with Cost???

Lesson Plan 3 December

http://www.youtube.com/watch?v=y4iIO9Db5rk&feature=related

Trudy introduction

Why bother with quality?

Tell me why should we bother?

1. Contribute to quality planning 2. Apply quality policies and procedures 3. Contribute to continuous improvement

process

The unit structure

1.1. Contribute to determining quality requirements of project stakeholders

1.2. Contribute to establishing quantifiable quality criteria for project outcomes & objectives

1.3. Source information to locate & interpret quality policy and procedures

1.4. Contribute to the development of quality requirements in the project plan & processes

1. Contribute to quality planning

Information◦ designated standard operating procedures &

regulations◦ organisation & project standards◦ organisational quality management policy &

guidelines as applied to specific requirements of a project

◦ project quality guidelines & instructions

Key Terms

2.1. Undertake work under delegated authority to implement quality assurance within the project in accordance with agreed quality standards & guidelines

2.2. Maintain records & documentation in accordance with set procedures to facilitate quality control

2.3. Document & evaluate results of project activities & product performance to determine compliance with agreed quality standards

2.4. Report shortfalls in quality outcomes to others to enable appropriate action to be initiated

2. Apply quality policies & procedures

delegated authority◦ carried out under limited guidance and supervision◦ subject to frequent change in a multi-disciplinary

environment◦ within agreed authorisation and limits◦ within established organisational framework, procedures

and routines quality assurance

◦ project finalisation process to capture lessons learned and to enable continuous improvement

◦ systematic review of the project management process to ensure compliance with organisational policy and guidelines

Key terms in applying Quality – 1.

quality control◦ inspections and audits in compliance with guidelines◦ monitoring conformance with the specification◦ recommending ways to eliminate causes of unsatisfactory

performance of products or processes◦ regular inspection by the individual or the monitoring of

inspections by internal or external agents◦ reporting of variances

Others◦ higher project authority◦ project manager◦ project specialists or other personnel◦ team members

Key terms in applying Quality – 2.

3.1. Participate in the ongoing review of project outcomes to determine the effectiveness of quality management activities

3.2. Report quality management issues & responses to others for application in future projects.

3. Contribute to continuous improvement process

http://www.youtube.com/watch?v=oq1Zi_V4KyE

ISO 9001

To complement the fishbone diagram, you can use Pareto diagrams.

Fishbone or Ishikawa shows relationships – root & cause

Pareto diagram shows the size of the various issues/problems & where to focus effort for greatest reward.

A Japanese fish Vs an Italian sociologist

A Pareto diagram is a simple bar chart that ranks related measures in decreasing order of occurrence

Vilfredo Pareto ◦ Italian economist and sociologist ◦ study in Europe in the early 1900s on wealth and poverty.

His findings included◦ wealth was concentrated in the hands of the few and ◦ poverty in the hands of the many. ◦ significant few things will generally make up 80% of the

whole, ◦ the trivial many will make up about 20%.

Pareto: significant few vs trivial many or 80/20 rule

Pareto:Significant few Vs the many

Ishikawa:root cause relationships

Presentation –An overview of Quality Management Video Check everyone has completed CostMorning Tea

LMS notes & activitiesA video – suggesting how to source these plansLunch Egs of Quality Plans for Projects Fred’s Shed Quality Workshop Document Quality Workshop

Lesson Plan 3 December

Some Industry examples

http://www.youtube.com/watch?v=TDj0RBjYAdk

Jennifer Witt

And with Trudy http://www.youtube.com/watch?NR=1&v=u-

5C72-bgyU&feature=endscreen Review impact on PMP

Quality within the PMBOK approach

Workshop Quality for Fred’s shed