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WDM Quality Initiative City of West Des Moines Celebrating Our Success!!!!
WDM Quality Initiative
City of West Des Moines
Celebrating Our Success!!!!
Quality Results
Over 20 citywide PATs Over 30 departmental PATs Quality Performance Report
Departmental PATsPublic Safety Cluster Consistent Staffing -- Fire Personal Protective Equipment -- Fire Vehicle Maintenance – Fire Promotional Process -- Police Communications -- Police Morale -- Police Alarm Ordinance -- Police Electronic Document Flow -- Police In-Service Training – Police Jail Processing -- Police “Walk the Walk” – EMS Committee Membership – EMS Work Out Room -- PD
Departmental PATsPublic Services Cluster Cross Training – Community Development Physical Working Environment -- Community
Development Initial Contact/Referral Process -- Community
Development Time Tracking – Public Works Employee Safety -- Public Works Irregular Work Hours -- Public Works Medical Response and Reporting -- Public Works Emergency Evacuation -- Public Works Multi-department Project Filing -- Public Works Storm Water Intake -- Public Works Snow Fence -- Public Works PCC Patching -- Public Works Hydrant Meter – Water Works Public Outreach project – Public Works Signal Maintenance – Public Works Construction Review – Development Services Traffic Allocation and Tracking – Development Services
Departmental PATsCommunity Enrichment Cluster Communications – Parks and
Recreation Volunteers -- Parks and Recreation Park Development Review -- Parks
and Recreation Raccoon River Park Special Events --
Parks and Recreation Front Desk – Human Services Comprehensive Community
Awareness – Human Services Training -- Library Communication - Library Library Appearance – Library Library Holds – Library
Quality Results Advance the Quality Initiative BSC Measures
43% of citywide PATs have implemented all recommendations (target: 100%)
56% of citywide PATs were completed in less than nine months (target: 100%)
10 active citywide/departmental PATs or project teams (target: 12)
Vision Quality is becoming a natural part of the
routine culture! Tools are used frequently for problem-
solving and process improvements “Informal” PATs are coming up with results
within a month
Old Vs. New
Step by Step
Structure (complex)
More Time
Process
Follow the Rules
Problem Avoidance
“Tool Box”
Fluid (easier)
Less Time
Results
Do what makes sense
Problem solving
Tracking PAT
PAT Tracker Archiving Report Three
Requirements for each PAT
Quality is about Leadership Leaders align resources and the attitudes that the
organization has about its opportunities and its problems.
Do you help the City equip employees to help solve problems or do you complain about the people, the problems, and the opportunities?
“All organizations are perfectly aligned to get the results they want.”
Recently completed PATs include…
Facility
Maintenance
Final Report
9/13/2006
Recently completed PATs include…
Help Desk PAT
Final Report
12/13/2006
Recently completed PATs include…
Property Disposal PAT
Final Report
2/14/2007
Recently completed PATs include…
Fire and EMS
Fleet Maintenance PAT
Final Report
2/14/2007
Recently completed PATs include…
Sign Code
Enforcement PAT
Final Report
03/14/2007
Recently completed PATs include…
Budget Process PAT
Final Report
4/11/2007