Quest DiagnosticsCorporate Social Responsibility Report 2012
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A little over a year ago, I decided to join Quest Diagnostics because I believe deeply in what this company does. Every day around the world, more than 40,000 Quest Diagnostics employees make a difference in the lives of patients, providing critical data and diagnostic insights that lead to better healthcaredecisions and better outcomes.
As President and CEO, my job is to lead this company toward making an even bigger difference. I’ve said we have to be nimble if we want to continue to advance diagnostic care. And we have to be more responsive. So we’ve stream-lined our structure to speed our decision-making and to better collaborate. We’ve forged new relationships and ways to help us understand more quickly when and where there’s a new healthcare challenge—and how we can best respond, partner and innovate to help meet it.
We’ve been calling all of this “Our New Quest,” and it’s best summed up in our new vision statement: empowering better health with diagnostic insights.Ours is an aspirational journey that not only includes, but requires the social responsibility and leadership of our company and our people. In fact, our leadership is measured by our efforts in corporate social responsibility.
I’m proud to share this report on the many ways we give our knowledge, resources, and the talents and passions of our people to create meaningful, mobilizing, and measurable impact for better health and well-being. And I look forward to building further our unique capabilities and high-performance culture so that we can do even more.
Enjoy.
Steve Rusckowski, President and CEO
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A Message from
Steve Rusckowski,
President and CEO
As you look through our QuestCares reporting for 2012, you’ll see how we invested our healthcare leadership and employee passion to fi ght cancer, rally Boston in a global health initiative around hepatitis, empower employee health, increase our pipeline of diverse leaders—and even replace our plastic clamshell specimen carrier with a re-sealable bag that saves 120 tons of plastic waste every year.
Thanks to Our New Quest—as described in Steve’s letter—new teams are crossing old boundaries and functions, and we’re working together in exciting ways to better understand our communities, their needs and how we can have the greatest impact. Not only do we have a stronger company, strategy and structure for doing well by doing good, but our work in social responsibility is becoming embedded within it.To refl ect this, we’ve organized our 2012 Corporate Social Responsibility reportaround our company’s three new goals:
1 A healthier world
2 Building value
3 Creating an inspiring workplace
Earning awards and our place in rankings—like the Dow Jones Sustainability Index, Newsweek Green Rankings®, the National Business Group on Health Platinum “Best Employer for Healthy Lifestyles,” and the American Cancer Society® National Corpo-rate Impact Award for Employee Engagement —are achievements we’re proud of and valuable benchmarks for us as we further build our social responsibility and sus-tainability platforms. But make no mistake. What we’re most proud of is the spirit, compassion, and entrepreneurship of our people, and how we use our talents to change, and at times help save, lives.
Perhaps there is no greater expression of how central QuestCares is to our core business than our company’s new vision: empowering better health with diagnostic insights. Empowering people is what QuestCares is all about. And as we focus and accelerate our efforts in 2013 and beyond, social responsibility will continue to be more than just “giving back.” It is and always will be our business.
Barb ShortDirector, Global Inclusion & Corporate Social Responsibility
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In Science & Innovation, we only contribute to a healthier world when our years of research translate into innovations that reach people in useful and affordable ways, and when people are aware of their risks and the testing that can help. That’s why we applaud the work of the World Hepatitis Alliance in creating World Hepatitis Day, student groups like Team HBV working to address health disparities, and the U.S. Centers for Disease Control and Prevention (CDC) and their focus on making baby boomers aware of their risks for hepatitis C.”
Jay Wohlgemuth, M.D., SVP, Science and Innovation
“A Healthier World
Setting a Guinness Record While Mobilizing Bostonians in a Global Event to Fight Hepatitis
One of our core beliefs is that when you give people knowledge and insights you empower them to make better health decisions and to take better health actions. So when Harvard students from Team HBV, a national student organization dedicated to hepatitis B awareness in Asian communities where prevalence of the disease is disproportionately high, asked the QuestDiagnostics Boston-area laboratory to help, we jumped at the opportunity. We donated thetesting they needed, and partnered with them to promote screening and awareness events throughout Boston. As the relationship grew over the years, they invited us to help them joina global effort.
On World Hepatitis Day, July 28, 2012, Quest Diagnostics and the Harvard and Massachusetts Institute of Technology (MIT) student chapters of Team HBV, Boston and Cambridge council mem-bers, and local community organizations rallied the Boston community to join a creative approach to an important cause: A global Guinness World Record attempt by the World Hepatitis Alliance to raise awareness of hepatitis.
Teams around the world gathered to perform three symbolic gestures—“See No Evil” (covering their eyes), “Hear No Evil” (covering their ears) and “Speak No Evil” (covering their mouths)—to signal the lack of awareness and action around hepatitis B and C around the world.
More than one hundred people gathered in Boston to help the World Hepatitis Alliance and its inter-national partners set a Guinness World Record for a global, synchronized action within a 24-hour period. As the crowd dispersed, our planning team agreed we’d do it again in 2013, bigger and better.
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View our video to learn more
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Through QuestCares, our corporate social responsibility platform, we are increasing awareness of disease risk, promoting early detection and prevention, raising funds for research and support, and empowering individuals to take charge of their health. Building on the hard work and compassionate spirit of our employees—who are the heart of QuestCares—we partner with local and nationalorganizations that share our passion for improving health and community well-being.
Empowering People with the American Cancer Society®
• Making Strides Against Breast Cancer®• Relay for Life®• Choose You® women’s health movement• Cancer Prevention Study-3• CEOs Against Cancer, and the
• National Corporate Impact Conference
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A Healthier World
We ranMore than a thousand employees and their families at events across the country led with their feet at Making Strides Against Breast Cancer and Relay for Life, events we sponsored, raising more than $500,000. Our senior leaders, medical experts, cancer survivors and other colleagues spoke and rallied crowds of providers, patients and families.
We playedQuest Diagnostics was one of two national presenting sponsors of the Society’s Choose You women’s health movement, which inspired women to put their health fi rst and emphasized daily physical activity to prevent cancer. We motivated women and their families to have fun while getting active with nostalgic childhood toys, including hoppity-hop balls and double-dutch jump ropes at Choose You events in cities around the U.S., and through press, rich visuals and video, and social media channels. We offered vouchers for free Blueprint for Wellness® My 5 to Health™ wellness testing, with results sent directly to the patient for discussion with their doctor. And we mobilized our own employees in the movement with onsite Choose Play events around the U.S. In the words of Kimberly Wright, the Society’s Director of Mission Solutions, “We exceeded our goal of encour-aging 100,000 women to engage in physical activity during the month of May, and we could not have done it without the great partnership with Quest Diagnostics.”
We helped researchQuest Diagnostics has been the laboratory partner for the Society’s historic Cancer Prevention Study–3 (CPS-3) since 2006, providing phlebotomy and specimen handling services. The CPS-3 Study focuses on uncovering the lifestyle, environmental and genetic factors that infl uence cancer risk by following 300,000 adults over the course of 20 years. We continue to support this landmark research study and are teaming with the Society to reach its enrollment goals by the end of 2013.
We also continue to partner with the Society on building strategy and thought leadership for tomorrow. Our CEO Steve Rusckowski is a member of the Society’s CEOs Against Cancer New Jersey chapter and our leaders serve on regional boards across the country. Our Corporate Social Responsibility Team plays a leadership role on the Society’s National Corporate Impact Conference Steering Committee, bringing key social responsibility thought leaders and model corporate practitioners together to educate peers.
There is no simple formula for achieving a healthier world. But as those of us in healthcare are sorting out how to get there, the role of the patient is grow-ing. We have a responsibility to do our part to empower families to know more about the causes of disease, to understand their health risks and the actions they can take, and to have direct access to the information they need to play an effective role in their care, including their lab results.”
Jon Cohen, M.D., SVP and Chief Medical Offi cer
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View our video to learn more
Building Value
We believe that delivering value as we work to create a healthier world is best
done by listening carefully to the distinct issues and needs of the people we’re
looking to empower, and making sure we respond in kind. It’s also making sure
that we invite others in as we work to solve problems, because that’s where
big ideas are born, lasting relationships are built, and the value is shared
and expanded.”
Everett Cunningham, SVP, Commercial
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Building Value Across Sectors and Fostering the Next Generation of Madison, NJ, Leaders
Like many small towns, Madison, NJ, is seeking ways to leverage its strengths to maintain economic health today and build sustainability for tomorrow. So when the town’s new mayor, Bob Conley, welcomed our new CEO Steve Rusckowski to Madison, home of our corporate headquarters, the two of them soon shared ideas over a burger at a QuestCares charity ballgame. They recruited new Drew University President Vivian Bull to help them found the Chief Executive Council for Madison. The three invited the unique set of chief executives living or working in the town to get together to network, share knowledge and experience to help the community, and foster the next generation of Madison leaders. The inaugural meeting of the council was held on November 26 with “Emerging Leader” guest speaker Olympic Gold Medalist Esther Lofgren, the American Red Cross®, the American Cancer Society®, local students and more than a dozen local executives, representing Pfi zer, Wells Fargo, Maersk, Realogy, the Geraldine R. Dodge Foundation, and more. They put their collective energies behind American Cancer Society Cancer Prevention Study-3 local enrollment events in Madison and nearby towns. Though all recovering themselves in various ways from Hurricane Sandy, they united to support Union Beach, NJ, whose infrastructure and families were devastated by the storm. Collectively, the small town of Madison, across sectors, helped the American Cancer Society reach its local goals for the national study, and raised $200,000 through corporate, merchant, employee and student efforts for Union Beach families. The ChiefExecutive Council for Madison is now working with local teachers and Junior Achievement®, with the support of our SVP and Chief Human Resources Offi cer Jeff Shuman.
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Corporate Social Responsibility—when integrated into business strategy—builds value for those whose problems it helps solve as well as for the partners who collaborate and innovate to help solve them. We’ve seen that our QuestCares work can help us:
• Better understand the complex needs of our communities, and how we can make a difference
• Inform and activate our communities, demonstrating how we can help them take charge of their health
• Build relationships and reveal our expertise and thought leadership to existing and potential new partners
• Hone our ability to work in teams across functions, geographies, and sectors
• Foster innovations that preserve our environment and create cost effi ciencies
• Inspire those inside and outside of our company, and develop leaders of the future
• Remind us all of why we do what we do, keeping us focused on empowering the people we serve
Here we feature but a few examples. Wherever we do business, our people can be found seeking ways to create and deliver value, improve human health and make a difference in our culture, environment and communities. We see it as a virtuous cycle: the more we do our part for a sustainable world and give people insights, information and help that empower them, the more likely our communities, providers and patients are to seek us out as they work to maintain and strengthen their well-being.
Building Value
Building Value Through Our GreenQuest
Companies have come to realize that reducing waste and energy consumption are smart business practices, and Quest Diagnostics is bringing innovation and teamwork to these challenges.
“Clamshell” RedesignOur ExamOne® business identifi ed an improvement oppor-tunity in the specimen collection kits that transport patient samples to the lab. Each of the 2.3 million packages used each year contains a polypropylene 5-tube specimen carrier known as “the clamshell.” Knowing that plastic products such as this contribute to nearly 24 percent of all U.S. landfi ll waste, they decided it was time to redesign the kit to conserve resources and protect our environment.
Our New Quest means big and small
wins in effi ciency today, and a wealth
of opportunity tomorrow to reduce
our environmental impact while further
improving business process and effi ciency.”
John Haydon, SVP, Operations
Newsweek Green Rankings® – Quest Diagnostics earned a place on the annual News-week Green Rankings, for the third consecutive year, placing 177 on the U.S. 500 list. Newsweek Green Rankings highlight organiza-tions that are committed to reducing their environmental impact and sharing their efforts.
Awards
4-Star Evergreen Fleet™ recertifi cation for 2012 – Our company’s ongoing commitment to the environ-ment has been recognized for the third consecutive year by the Puget Sound Clean Air Agency, an organization within the U.S. Department of Energy’s Clean Cities Coalition, which awarded us a 4-Star Evergreen Fleet recertifi cation for 2012.
Our Green Fleet
Our continued effort to develop green fl eet policies, select more fuel-effi cient vehicles and optimize our routes for im-proved effi ciency led to a 2.5 percent reduction in fuel consumption in 2012, and a cumulative 20.7 percent reduction in gasoline consumption since 2007. We documented fuel savings of more than 145,000 gallons in 2011, which averted more than 1,290 metric tons of CO2 emissions to the atmosphere and lowered our overall operations costs.
In 2011 our Oklahoma joint venture, Diagnostic Laboratory of Oklahoma, acquired six compressed natural gas (CNG) vehicles as their next step to environmental sustainabil-ity. Additional Quest Diagnostics locations have ordered more than 100 Ford C-MAX and Toyota Prius c hybrids for delivery in 2013.
A team began the process in March 2012 and ultimately replaced the clamshell specimen carrier in the blood kit as well as the glue-seal bag in the urine and oral fl uid kit with small plastic re-sealable bags. By dramatically reducing the manu-facture of polypropylene plastic, the company has been able to conserve 2,280 barrels of oil annually and avoid 838 tons of CO2 from being released into the atmosphere each year. As an added bonus, the specimen collection kit is now much easier to use. Lucy Huang, Sourcing Manager for Corporate Procurement, made clear how this innovation is building value: “Replacing the clamshell with the re-sealable bag not only saves 120 tons of plastic waste annually, it is expected to save $720,000 per year in production and assembly costs.”
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Fueling anInspiring Workplace
Fueling an Inspiring Workplace
The Journey of a Thousand Miles
Paula Hansen’s path to better health started with one step 10 years ago when she decided to quit smoking. Inspired by the recent passing of her father, who was also a smoker, she used company-subsidized tobacco replace-ment therapy patches to end her addiction. She continued walking to stay in shape but realized it was not helping her lose weight. At work, she discovered the Leukemia and Lymphoma Society® Team in Training® marathon program, which empowered her to really get fi t while supporting a cause that mattered to her.
Since her fi rst Olympic distance triathlon in 2009 she has completed one half-marathon, one marathon, a sprint triathlon, fi ve Olympic distance triathlons and a half-Ironman triathlon. A full Ironman® is scheduled for 2013. Thanks to the never ending support of colleagues, friends and family Paula has raised over $20,000 for the Leukemia and Lymphoma Society. She also joined Weight Watchers® to help her reach her weight-loss goals and today she inspires others on their journey as a volunteer health promotion team leader at our New England facility.
I can honestly say there is nothing more rewarding than helping people reach goals they thought weren’t attainable.” Paula, Billing Supervisor
We all want to be excited by the work we do, to feel good about the company we work for and to be acknowledged for our success. And when that happens, we are more productive, more creative and more engaged.
At Quest Diagnostics, we are lucky to have a strong foundation for an inspiring workplace. But as great as it is, we think we can do better. To remind each of us why we come to work each day—with a sense of purpose—we clarifi ed our vision in 2012: empoweringbetter health with diagnostics insights, and we’re focused on grounding our people in a high-performance culture that sets them up and motivates them to deliver their best. Below we have outlined a few steps we took this last year to make Quest Diagnostics a workplace that fuels our people.
A Culture of Health
Helping people take charge of their health is our job. And that job begins with our own employees. Internally, our company’s own HealthyQuest initiative seeks to create a “Culture of Health” by offering resources that enable employees and their dependents to maintain and improve their health.
Quest Diagnostics is consistently recognized as a national leader in employee wellness. At the center of HealthyQuest is our Blueprint for Wellness®, a health risk assessment tool offered annually to our own employees and offered commercially to other employers, that includes a panel of up to 30 laboratory tests. In 2012, over 35,000 of our employees and their spouses or domestic partners participated in Blueprint for Wellness screenings.
Awards
Best Employer for Healthy Lifestyles: The National Business Group on Health again honored Quest Diagnostics with its 2012 “Best Employer for Healthy Life-styles Award” based on our commitment to improving the health of employees and their families through our HealthyQuest wellness initiative. This is the eighth con-secutive year we have received the award and the fourth straight year that we have earned “Platinum” distinction, the highest award level.
Healthiest Employer: Our Baltimore, MD and Horsham, PA laboratory facilities have each been named “Healthiest Em-ployer” by the Baltimore and Philadelphia Business Journals since 2011 for their innovative support programs to encourage
healthy life choices. Baltimore has a vege-table garden to promote outdoor activity while also providing access to healthy food. Horsham offers fi tness classes and support groups to help employees reach their fi tness goals.
Cancer Gold Standard: Quest Diagnostics has received CEOs Against Cancer Gold Standard Accreditation since 2009 in recognition of our commitment to fi ght-ing cancer by empowering employees to make healthy lifestyle choices to reduce their risk of getting cancer, as well as of-fering early detection initiatives and qual-ity care for those affected by this disease. Quest Diagnostics continues to mentor peer companies in their own efforts to achieve this important accreditation.
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Inspire Me Healthy Challenge
We’ve learned that personal stories are some of the best motivators. Our “Inspire Me Healthy Challenge” encouraged employees to share their inspirational stories on how they stay healthy or have changed their lifestyle by becoming active, losing weight, and/or eating better. Here are some of those stories:
The Power of Me or The Power of WeTanya Kirkpatrick Jones and Cynthia Barnett from our Atlanta lab started their journey toward better health in April 2010 after learning of their health risks through their annual Blueprint for Wellness® lab-based wellness screening. They knew that motivation from one another would be extremely instrumental to helping them reach their goals. The “The Power of Me” or “The Power of We” became a mantra each day as they encouraged each other and the six women who shared their journey to make changes to live a healthier life.
At the end, they each lost 40 pounds and improved their lab results. Their experience inspired them to create SoleMates, an exercise program to help colleagues at the lab achieve their fi tness goals. Cynthia’s weight-loss story was featured in Health magazine, “I Did It” July/August 2012 edition.
Exercising with someone is always fun. We send motivational text messages to one another during the week and sometimes meet on the weekends to workout together.”
TanyaCustomer Service Specialist
Our families are now eating healthier because we have learned how to make healthier choices when shopping and cooking”
CynthiaCustomer Service Specialist
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Rapid Recess Gets EmployeesOutside and Active
In our business, healthcare, we’re reminded daily of the power of exercise – to feel better, think better, and to prevent and fi ght disease. Our Dermpath and AmeriPath locations, consistent with our national sup-port of the American Cancer Society® Choose You®, Choose Play women’s health initiative, decided to make exercise fun at work. They started a Rapid Recess program to bring the idea of “recess” into the workplace and motivate employees to live a healthy lifestyle. The program was designed to integrate a brief activity break into the daily work routine, during long meetings, or after a stressful event. Lasting anywhere from 3 to 10 minutes, these recess breaks were guided, simple, low-impact and moderate intensity movements. And by employee and HealthyQuest volunteer leader accounts, they worked, increasing everyone’s energy levels and their moods.
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Tanya and Cynthia before Tanya after Cynthia after
Whether they’re driving the next healthcare innovation, welcoming
a family into a patient service center, or performing testing over-
night, our people are strong, compassionate leaders. We’re building
excellence into our organizational design to see that they’re not
only empowered to perform to their highest potential, but are also
inspired every day they do it.”
Jeff Shuman, SVP and Chief Human Resources Offi cer
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A Culture of Inclusion and Growth
Our focus has been on developing skills that will help colleagues
better lead, especially through times of change. WIL helps build
and expand our leadership pool by developing leadership in female
employees throughout the company.”
Cathy Doherty, SVP, Clinical Franchises
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It’s vital that our employees come to work inspired and healthy. They also need to know that Quest Diagnostics is a place everyone can feel included and where everyone can grow their career.
Mentoring Leaders and Building a Pipeline
Under our learning and development program, IntelliQuest, knowledge management occurs formally through our leadership mentoring program and our technology-supported knowledge management centers for two distinct populations of employees: our management group numbering approximately 2,500 and our largest frontline employee population of over 8,500 employees in Patient Services.
Our Leadership Mentoring Initiative successfully installed three groups of 120 partnerships through 2012 aimed toward building a diverse pipeline of future generation leaders to maximize their contributions to the business, with a goal of implementing two groups annually.
We boosted our Women in Leadership (WIL) employee network of active chapters to 13. We held programs focusing on skills development and offered monthly webinars so colleagues across the company could benefi t. Valuable topics included change management; fi lling your career toolbox; and leading through organizational, cultural and healthcare changes. Both men and women participate in WIL programs, with some drawing as many as 500 participants. In 2013, we’re keeping the momentum going, with the planned addition of mentoring activities and the continuation of regular webinars and local events.
Action Learning through Community and Employee Network Volunteerism
People will lead if you let them, so we try to get out of the way. Our corporate social responsibility strategies and regional initiatives align with business commitments like wellness, cancer, cardiovascular disease, and infectious disease, but we also like to leave a healthy dose of fl exibility in the hands of our people, who know best their local needs and interests. Local volunteers lead employee networks like LGBT Pride, Caregivers, and Women in Leadership, and drive QuestCares community, employee wellness, and green initiatives. Leaders at all levels seek out these opportunities and develop in these roles, reaching across functions, levels, and geographies to build inclusive teams that have a dynamic impact on our work culture and local communities. For example, when Hurricane Sandy hit, we immediately wanted to know how we could help our colleagues in the Northeast. While we worked on a corporate level to put together grant and loan assistance, a band of QuestCares leaders along the East Coast swiftly organized the rush of support and sent $7,000 in gift cards for early relief to co-workers who’d lost homes and cars.
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View our video to learn more
Our Commitment to the Environment:
2012 2011 2010 2009
Square footage of facilities 6,083,749 6,066,697 6,064,235 5,856,498
Indirect energy consumption (TJ) 1,083 1,042 1,062 1,017
Direct energy consumption (TJ) 1,308 1,358 1,302 1,335
Scope 1 CO2 emissions (metric tons) 85,242 88,791 83,093 87,994
Scope 2 CO2 emissions (metric tons) 183,384 176,518 179,884 172,202
Scope 3 CO2 emissions (metric tons) 40,457 40,611 27,483 27,050
Water consumption (cubic meters) 860,514.66 835,692.11 852,945.52 875,864.03
Chemical waste (metric tons) 2,111 1,959 1,980 1,845
General waste (metric tons) 7,808 7,854 8,012 8,765
Recyclable waste (metric tons) 8,744 7,760 9,697 7,991
Biohazardous waste (metric tons) 8,477 7,996 8,505 8,662
Our Commitment to our Employees:
2012 2011 2010 2009
Number of employees 41,000 41,500 42,000 43,000
Turnover rate 15% 14% 13% 12%
Diversity:
Percent of women in workforce 68% 68% 68% 68%
Percent of women in management positions 46% 47% 50% 51%
Percent of minorities in total work force 50% 49% 50% 48%
Percent of minorities in management positions 23% 21% 20% 18%
Educational reimbursements (millions) 2.4 4 4.3 4.1
Percent participating in Wellness Screenings 68% 72% 70% 70%
Injuries per 100 full time employees 1.51 1.71 1.67 1.66
Lost days per 100 full time employees 16.28 16.59 11.24 N.A.
Cases of lost days per 100 full time employees 0.38 0.48 0.43 N.A.
National Business Group Best Employer Platinum Platinum Platinum Platinum for Healthy Lifestyle Award
Cancer Gold Standard, CEO Roundtable on Cancer Accreditation
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2012 Corporate Social Responsibility
2012 Data Economic and Business Performance:
2012 2011 2010 2009
Revenue $ 7,382,562 $ 7,510,490 $ 7,368,925 $ 7,455,243
Operating Income $ 1,200,797 $ 995,048 $ 1,295,535 $ 1,359,111
Operating Income as % of revenue 16.3% 13.2% 17.6% 18.2%
Net income from continuous operations $ 666,498 $ 472,149 $ 722,681 $ 730,347
Earnings per share $ 3.49 $ 2.93 $ 4.06 $ 3.88
Cash fl ow $ 1,187,168 $ 895,474 $ 1,118,047 $ 997,418
Annual patient encounters (millions) 147 146 146 148
Dividends per share $ 0.81 $ 0.47 $ 0.40 $ 0.40 Total shareholder return 1.49% 8.33% -9.9% 17.2% (Quest Diagnostics – December 31st)
Total shareholder return 16% 2.1% 15.1% 26.5% (S&P for comparison – December 31st)
Forbes: The Global 2000 ranking 1,090 1,066 891 731
Fortune 500 ranking 341 341 320 303
Barron’s 500 ranking 267 404 400 160
Fortune World’s Most Admired Companies ranking 1 2 3 in industry group (Healthcare: Pharma., Other)
Our Commitment to Our Communities:
2012 2011 2010 2009
Charitable giving ($ thousands) $ 1,600 $ 1,500 $ 1,300 $ 1,300
In-kind giving (Patient Assistance Programs) $ 35,000 $ 29,000 $ 20,800 $ 13,600 ($ thousands)
Foundation grants ($ thousands) $ 0 $ 25 $ 66 $ 103
Food items donated ($ thousands) $ 15 $ 17 $ 17 $ 18
Pints of blood donated 1,000 1,055 1,020 1,057
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Locations Awarded as Best Places to Work:
2012 2011 2010 2009
Atlanta, Georgia
Auburn Hills, Michigan
Chicago, Illinois
Collegeville, Pennsylvania
ComputerWorld’s Top 100 Best Places to Work in IT
Diagnostic Laboratory of Oklahoma
Florida
Focus Diagnostics (Cypress, California)
Horsham, Pennsylvania
Las Vegas, Nevada
New York/New Jersey
Nichols Institute Chantilly, Virginia
Nichols Institute San Juan Capistrano, California
Nichols Institute Valencia, California
Pacifi c Northwest (San Jose, California)
Pittsburgh, Pennsylvania
Rocky Mountains, Colorado
Sonora Quest
Texas Gulf Coast (Texas and Louisiana)
Twinsburg, Ohio
United Kingdom
West Norriton, Pennsylvania
Corporate
QuestDiagnostics.comQuest, Quest Diagnostics, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third party marks - ® and ™ - are the property of their respective owners. © 2013 Quest Diagnostics Incorporated. All rights reserved.
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ares
vol
unte
er W
endy
Sha
me
cong
ratu
late
s a
youn
g w
oman
fo
r w
inni
ng th
eir
hopp
ity-h
op b
all r
ace
and
choo
sing
pla
y to
sta
y ac
tive
and
heal
thy.
