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Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically...

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Queue Pro Queue Management System Version 4.4 Business Automation Limited http://www.queue-pro.com/ 1 Queue Pro Queue Management System Version 4.4 Introduction: Queue Pro is the software that manages the queue in any customer interaction point smartly. The process starts with a customer who just pops in the customer care center. The customer will have to select the service he/she is looking for by pressing the options at the touch screen monitor. Once the service type is selected, the system will generate a token with the token number according to his/her service priority. The customer service officer will get the list of pending customers waiting in their group at his workstation with the description. They will pick the customer in a predefine order and as soon as they served the current customer, the system will display and announce with voice prompt the token number of next customer who is supposed to be served. The center supervisor will be able to monitor the queue status from his/ her desktop online. The management will get the data and summary of information about the number of customers and service matrix, time and other special reports. Industry Uses: Immigration and Government one stop service center: Better queue management, service desk‟s performance, improvement of customer service one stop center. Better management of Queue, teller‟s performance, improvement of customer service at branch. Telecom Operator: Better management of Queue, teller‟s performance, improvement of customer service at customer care centre. Hospitals: Better management of Queue, teller‟s performance, improvement of customer service. Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is the application that manages total operation and run on Apache Tomcat 5.0.25 or higher web server, use mySQL 5.x database server as primary data source. Java version will be JRE 1.5.0_04 or higher and mysql-connector-java-5.0.6 is being used as jdbc driver included in qServer deployment library. TokenIssuer: TokenIssuer module is the entry point for a customer to get service through Queue Pro - Queue Management System. TokenIssuer screen resolution is 1024 X 768. It needs JRE 1.4.2_08 or higher to run.
Transcript
Page 1: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 1

Queue Pro ndashQueue Management System Version 44

Introduction

Queue Pro is the software that manages the queue in any customer interaction point smartly The

process starts with a customer who just pops in the customer care center The customer will have to select

the service heshe is looking for by pressing the options at the touch screen monitor Once the service type

is selected the system will generate a token with the token number according to hisher service priority

The customer service officer will get the list of pending customers waiting in their group at his workstation

with the description They will pick the customer in a predefine order and as soon as they served the current

customer the system will display and announce with voice prompt the token number of next customer who

is supposed to be served The center supervisor will be able to monitor the queue status from his her

desktop online The management will get the data and summary of information about the number of

customers and service matrix time and other special reports

Industry Uses

Immigration and Government one stop service center

Better queue management service desk‟s performance improvement of customer service

one stop center

Better management of Queue teller‟s performance improvement of customer service at

branch

Telecom Operator

Better management of Queue teller‟s performance improvement of customer service at

customer care centre

Hospitals

Better management of Queue teller‟s performance improvement of customer service

Queue Pro - Queue Management System has basically four modules namely qServer TokenIssuer SDC

and QShowcase

qServer

qServer is the application that manages total operation and run on Apache Tomcat 5025 or higher web

server use mySQL 5x database server as primary data source Java version will be JRE 150_04 or higher

and mysql-connector-java-506 is being used as jdbc driver included in qServer deployment library

TokenIssuer

TokenIssuer module is the entry point for a customer to get service through Queue Pro -

Queue Management System TokenIssuer screen resolution is 1024 X 768 It needs JRE 142_08 or higher

to run

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 2

Qshowcase

QShowcase module is the service center display point from Queue Pro - Queue Management System

QShowcase screen resolution is 800 X 600 It needs JRE 142_08 or higher to run

SDC (Service Delivery Counter)

SDC module is the service delivery point to a customer through Queue Pro - Queue Management

System It needs JRE 142_08 or higher to run

How it works

Recommended Hardware for Queue Pro

LED Counter display LCD Monitor

Touch Screen Monitor Thermal Printer Kiosk Queue Pro Server PC Service Delivery Counter PC (Teller PC) Qshowcase PC Token Issuer PC Network Switch Speaker

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 3

Technical Specification for Display Unit

Token Display Uses 6 bright 7-Segment LED Display to display the latest called queue number

Counter Number Uses 2 bright 7-Segment LED Display for counter number

Uses RS232 communication interface

Illumination Red

PC Specification for Service Delivery Counter(SDC)

Windows XP Windows 7

1 GB RAM

266 GHz processor

40 GB Hard Disk

Network card

Hardware Specification for Token Issuer PC

Kiosk Box

Touch Screen Monitor

Thermal Receipt Printer

Token Issuer PC Specification

Windows XP Windows 7

1GB RAM

266 GHz processor

40 GB Hard Disk

Network card

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 4

Hardware Specification for Qshowcase PC

LCD Monitor

Speaker

Qshowcase PC Specification

Windows XP Windows 7

1 GB RAM

266 GHz processor

40 GB Hard Disk

Network card and sound card

Comm Port to make communication with Display unit

PC Specification for Queue Pro Server

Linux Operating system

2 GB RAM

280 GHz processor

40 GB Hard Disk

Network and sound card

Fixed IP Address

Server Type Two type of server are used in Queue Pro System

Central Server (Master) There is a central server in Queue Pro system The all Branch

server (slave) are connected to the Central Server

Branch Server (Slave) Every Branch has a server is connected to the Central Server

Prerequisites for install Queue Pro on Redhat Enterprise Linux

These software are required for Quire Pro Server (Master) and Queue Pro Local (Slave)

JDK 6 or upper version

Apache Tomcat 55 or upper version

Mysql Server 5

Mysql Client 5

Installation Procedure of JDK 6 in QPro Server

The installation procedure of JDK 6 is given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 5

Double click on jdk 6 installer file

Then click ldquoAcceptrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 6

Then Click ldquonextrdquo

Click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 7

And click ldquofinishrdquo

Now the JDK 6 is successfully installed

Installation Procedure of Apache Tomcat 55

The installation procedure of Apache Tomcat 55 is given below

At first double click on apache tomcat 55 installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 8

Then click ldquonextrdquo

Then click ldquoI Agreerdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 9

Here we have to select service and example option and then click ldquonextrdquo

Then click ldquonextrdquo

Here we can set the password of apache tomcat and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 10

Then click ldquoinstallrdquo

And finally click ldquofinishrdquo

Installation Procedure of Mysql 5 Server

The installation procedure of mysql server is described step by step in below

At first double click on mysql server installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 11

Then click ldquonextrdquo

Select ldquocompleterdquo option and then click next

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 14

Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 15

The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 16

Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

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Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

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Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

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Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

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Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

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Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 2: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 2

Qshowcase

QShowcase module is the service center display point from Queue Pro - Queue Management System

QShowcase screen resolution is 800 X 600 It needs JRE 142_08 or higher to run

SDC (Service Delivery Counter)

SDC module is the service delivery point to a customer through Queue Pro - Queue Management

System It needs JRE 142_08 or higher to run

How it works

Recommended Hardware for Queue Pro

LED Counter display LCD Monitor

Touch Screen Monitor Thermal Printer Kiosk Queue Pro Server PC Service Delivery Counter PC (Teller PC) Qshowcase PC Token Issuer PC Network Switch Speaker

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 3

Technical Specification for Display Unit

Token Display Uses 6 bright 7-Segment LED Display to display the latest called queue number

Counter Number Uses 2 bright 7-Segment LED Display for counter number

Uses RS232 communication interface

Illumination Red

PC Specification for Service Delivery Counter(SDC)

Windows XP Windows 7

1 GB RAM

266 GHz processor

40 GB Hard Disk

Network card

Hardware Specification for Token Issuer PC

Kiosk Box

Touch Screen Monitor

Thermal Receipt Printer

Token Issuer PC Specification

Windows XP Windows 7

1GB RAM

266 GHz processor

40 GB Hard Disk

Network card

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 4

Hardware Specification for Qshowcase PC

LCD Monitor

Speaker

Qshowcase PC Specification

Windows XP Windows 7

1 GB RAM

266 GHz processor

40 GB Hard Disk

Network card and sound card

Comm Port to make communication with Display unit

PC Specification for Queue Pro Server

Linux Operating system

2 GB RAM

280 GHz processor

40 GB Hard Disk

Network and sound card

Fixed IP Address

Server Type Two type of server are used in Queue Pro System

Central Server (Master) There is a central server in Queue Pro system The all Branch

server (slave) are connected to the Central Server

Branch Server (Slave) Every Branch has a server is connected to the Central Server

Prerequisites for install Queue Pro on Redhat Enterprise Linux

These software are required for Quire Pro Server (Master) and Queue Pro Local (Slave)

JDK 6 or upper version

Apache Tomcat 55 or upper version

Mysql Server 5

Mysql Client 5

Installation Procedure of JDK 6 in QPro Server

The installation procedure of JDK 6 is given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 5

Double click on jdk 6 installer file

Then click ldquoAcceptrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 6

Then Click ldquonextrdquo

Click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 7

And click ldquofinishrdquo

Now the JDK 6 is successfully installed

Installation Procedure of Apache Tomcat 55

The installation procedure of Apache Tomcat 55 is given below

At first double click on apache tomcat 55 installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 8

Then click ldquonextrdquo

Then click ldquoI Agreerdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 9

Here we have to select service and example option and then click ldquonextrdquo

Then click ldquonextrdquo

Here we can set the password of apache tomcat and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 10

Then click ldquoinstallrdquo

And finally click ldquofinishrdquo

Installation Procedure of Mysql 5 Server

The installation procedure of mysql server is described step by step in below

At first double click on mysql server installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 11

Then click ldquonextrdquo

Select ldquocompleterdquo option and then click next

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 14

Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 15

The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 16

Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

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Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

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Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

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Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

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Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

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Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

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Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

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Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 3: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 3

Technical Specification for Display Unit

Token Display Uses 6 bright 7-Segment LED Display to display the latest called queue number

Counter Number Uses 2 bright 7-Segment LED Display for counter number

Uses RS232 communication interface

Illumination Red

PC Specification for Service Delivery Counter(SDC)

Windows XP Windows 7

1 GB RAM

266 GHz processor

40 GB Hard Disk

Network card

Hardware Specification for Token Issuer PC

Kiosk Box

Touch Screen Monitor

Thermal Receipt Printer

Token Issuer PC Specification

Windows XP Windows 7

1GB RAM

266 GHz processor

40 GB Hard Disk

Network card

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 4

Hardware Specification for Qshowcase PC

LCD Monitor

Speaker

Qshowcase PC Specification

Windows XP Windows 7

1 GB RAM

266 GHz processor

40 GB Hard Disk

Network card and sound card

Comm Port to make communication with Display unit

PC Specification for Queue Pro Server

Linux Operating system

2 GB RAM

280 GHz processor

40 GB Hard Disk

Network and sound card

Fixed IP Address

Server Type Two type of server are used in Queue Pro System

Central Server (Master) There is a central server in Queue Pro system The all Branch

server (slave) are connected to the Central Server

Branch Server (Slave) Every Branch has a server is connected to the Central Server

Prerequisites for install Queue Pro on Redhat Enterprise Linux

These software are required for Quire Pro Server (Master) and Queue Pro Local (Slave)

JDK 6 or upper version

Apache Tomcat 55 or upper version

Mysql Server 5

Mysql Client 5

Installation Procedure of JDK 6 in QPro Server

The installation procedure of JDK 6 is given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 5

Double click on jdk 6 installer file

Then click ldquoAcceptrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 6

Then Click ldquonextrdquo

Click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 7

And click ldquofinishrdquo

Now the JDK 6 is successfully installed

Installation Procedure of Apache Tomcat 55

The installation procedure of Apache Tomcat 55 is given below

At first double click on apache tomcat 55 installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 8

Then click ldquonextrdquo

Then click ldquoI Agreerdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 9

Here we have to select service and example option and then click ldquonextrdquo

Then click ldquonextrdquo

Here we can set the password of apache tomcat and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 10

Then click ldquoinstallrdquo

And finally click ldquofinishrdquo

Installation Procedure of Mysql 5 Server

The installation procedure of mysql server is described step by step in below

At first double click on mysql server installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 11

Then click ldquonextrdquo

Select ldquocompleterdquo option and then click next

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 14

Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 15

The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

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Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

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Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

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Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

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Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

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Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

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Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

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Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

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Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

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User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

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Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

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Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

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Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

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Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

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When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

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Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

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Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

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Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

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Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

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Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 4: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 4

Hardware Specification for Qshowcase PC

LCD Monitor

Speaker

Qshowcase PC Specification

Windows XP Windows 7

1 GB RAM

266 GHz processor

40 GB Hard Disk

Network card and sound card

Comm Port to make communication with Display unit

PC Specification for Queue Pro Server

Linux Operating system

2 GB RAM

280 GHz processor

40 GB Hard Disk

Network and sound card

Fixed IP Address

Server Type Two type of server are used in Queue Pro System

Central Server (Master) There is a central server in Queue Pro system The all Branch

server (slave) are connected to the Central Server

Branch Server (Slave) Every Branch has a server is connected to the Central Server

Prerequisites for install Queue Pro on Redhat Enterprise Linux

These software are required for Quire Pro Server (Master) and Queue Pro Local (Slave)

JDK 6 or upper version

Apache Tomcat 55 or upper version

Mysql Server 5

Mysql Client 5

Installation Procedure of JDK 6 in QPro Server

The installation procedure of JDK 6 is given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 5

Double click on jdk 6 installer file

Then click ldquoAcceptrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 6

Then Click ldquonextrdquo

Click ldquonextrdquo

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Business Automation Limited httpwwwqueue-procom 7

And click ldquofinishrdquo

Now the JDK 6 is successfully installed

Installation Procedure of Apache Tomcat 55

The installation procedure of Apache Tomcat 55 is given below

At first double click on apache tomcat 55 installer file

Queue Pro ndashQueue Management System Version 44

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Then click ldquonextrdquo

Then click ldquoI Agreerdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 9

Here we have to select service and example option and then click ldquonextrdquo

Then click ldquonextrdquo

Here we can set the password of apache tomcat and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

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Then click ldquoinstallrdquo

And finally click ldquofinishrdquo

Installation Procedure of Mysql 5 Server

The installation procedure of mysql server is described step by step in below

At first double click on mysql server installer file

Queue Pro ndashQueue Management System Version 44

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Then click ldquonextrdquo

Select ldquocompleterdquo option and then click next

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

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Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

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Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

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The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

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Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

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Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

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Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

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Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

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Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

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Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

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Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

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Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

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Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

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Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

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There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

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Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

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User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

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SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

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Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 5: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 5

Double click on jdk 6 installer file

Then click ldquoAcceptrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 6

Then Click ldquonextrdquo

Click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 7

And click ldquofinishrdquo

Now the JDK 6 is successfully installed

Installation Procedure of Apache Tomcat 55

The installation procedure of Apache Tomcat 55 is given below

At first double click on apache tomcat 55 installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 8

Then click ldquonextrdquo

Then click ldquoI Agreerdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 9

Here we have to select service and example option and then click ldquonextrdquo

Then click ldquonextrdquo

Here we can set the password of apache tomcat and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 10

Then click ldquoinstallrdquo

And finally click ldquofinishrdquo

Installation Procedure of Mysql 5 Server

The installation procedure of mysql server is described step by step in below

At first double click on mysql server installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 11

Then click ldquonextrdquo

Select ldquocompleterdquo option and then click next

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

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Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

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Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

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The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

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Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

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Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

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Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

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Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

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Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 6: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 6

Then Click ldquonextrdquo

Click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 7

And click ldquofinishrdquo

Now the JDK 6 is successfully installed

Installation Procedure of Apache Tomcat 55

The installation procedure of Apache Tomcat 55 is given below

At first double click on apache tomcat 55 installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 8

Then click ldquonextrdquo

Then click ldquoI Agreerdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 9

Here we have to select service and example option and then click ldquonextrdquo

Then click ldquonextrdquo

Here we can set the password of apache tomcat and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 10

Then click ldquoinstallrdquo

And finally click ldquofinishrdquo

Installation Procedure of Mysql 5 Server

The installation procedure of mysql server is described step by step in below

At first double click on mysql server installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 11

Then click ldquonextrdquo

Select ldquocompleterdquo option and then click next

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 14

Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

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The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

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Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

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Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

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Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

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Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

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How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

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Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 7: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 7

And click ldquofinishrdquo

Now the JDK 6 is successfully installed

Installation Procedure of Apache Tomcat 55

The installation procedure of Apache Tomcat 55 is given below

At first double click on apache tomcat 55 installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 8

Then click ldquonextrdquo

Then click ldquoI Agreerdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 9

Here we have to select service and example option and then click ldquonextrdquo

Then click ldquonextrdquo

Here we can set the password of apache tomcat and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 10

Then click ldquoinstallrdquo

And finally click ldquofinishrdquo

Installation Procedure of Mysql 5 Server

The installation procedure of mysql server is described step by step in below

At first double click on mysql server installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 11

Then click ldquonextrdquo

Select ldquocompleterdquo option and then click next

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

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Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

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The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

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Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

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Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

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Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

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Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 8: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 8

Then click ldquonextrdquo

Then click ldquoI Agreerdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 9

Here we have to select service and example option and then click ldquonextrdquo

Then click ldquonextrdquo

Here we can set the password of apache tomcat and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 10

Then click ldquoinstallrdquo

And finally click ldquofinishrdquo

Installation Procedure of Mysql 5 Server

The installation procedure of mysql server is described step by step in below

At first double click on mysql server installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 11

Then click ldquonextrdquo

Select ldquocompleterdquo option and then click next

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 14

Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

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The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

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Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

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Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

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Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 9: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 9

Here we have to select service and example option and then click ldquonextrdquo

Then click ldquonextrdquo

Here we can set the password of apache tomcat and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 10

Then click ldquoinstallrdquo

And finally click ldquofinishrdquo

Installation Procedure of Mysql 5 Server

The installation procedure of mysql server is described step by step in below

At first double click on mysql server installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 11

Then click ldquonextrdquo

Select ldquocompleterdquo option and then click next

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 14

Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

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The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 16

Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

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Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

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Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 10: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 10

Then click ldquoinstallrdquo

And finally click ldquofinishrdquo

Installation Procedure of Mysql 5 Server

The installation procedure of mysql server is described step by step in below

At first double click on mysql server installer file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 11

Then click ldquonextrdquo

Select ldquocompleterdquo option and then click next

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 14

Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 15

The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 16

Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

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Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

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Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

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Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

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Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

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Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

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When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

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Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

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Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

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Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 11: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 11

Then click ldquonextrdquo

Select ldquocompleterdquo option and then click next

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 14

Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 15

The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 16

Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

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Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

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Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

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Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 12: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 12

Then click ldquoinstallrdquo

Select ldquoskip sign uprdquo option and then click ldquonextrdquo

Then click ldquoFinishrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 14

Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 15

The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 16

Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

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Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

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Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

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Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 13: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 13

Then click ldquonextrdquo

Select ldquostandard configurationrdquo option and then click ldquonextrdquo

Select ldquoMYSQL 5rdquo option by clicking arrow and then click ldquonextrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 14

Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 15

The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 16

Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

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Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

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Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

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Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

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Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

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When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

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Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 14: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 14

Set ldquonew root passwordrdquo Select ldquoEnable root access from remote machinesrdquo and then

click ldquonextrdquo

Then click ldquoExecuterdquo

And finally click ldquoFinishrdquo

Procedure to deploy WAR file

After completing the above installation procedures first we have to deploy the war files Two types of

war files have to be deployed for branch server

qServer4_4 This war is the same war to server application is deployed

qDataSynchronizer This war have to be deployed to the branch server to sync data from

or to the central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 15

The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 16

Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

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Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

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Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

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Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

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Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

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Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

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When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

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Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 15: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 15

The procedure is given in below

At first browse Server IP colon () and Apache tomcat port then enter

Example http1921681522278080

Then click ldquoTomcat Managerrdquo to login

Entry user name and password then click ok

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 16

Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

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Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

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Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

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Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

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Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 16: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 16

Click Browse to upload WAR file

Open ldquoqServer4_4 warrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

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Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

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Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 17: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 17

Then Click ldquoDeployrdquo

Then click qServer4_4 the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

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Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 18: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 18

User Name Write down the user name of database

Password Write down the password of database

Database Name Write down the database name

Hot Name Write down the database server ip address

Port Number Write down the My SQL port number

Finally click ldquosaverdquo button to save the information and the following page will

appear

Then hit the link httpserveripport and then restart the application qServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 19: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 19

Now you have to deploy the qDataSynchronizer war file

Click Browse to upload WAR file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 20: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 20

Open ldquoqDataSynchronizerwarrdquo

Then Click ldquoDeployrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 21: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 21

Then restart the service application by clicking stop start button

Then follow the link CTomcat 60webappsQDataSynchronizerconfig and open the

dbconnectonproperties file The following page will appear

To change this template choose Tools | Templates

and open the template in the editor

DEBUG_LEVEL = 0

LOG_CACHE_DIR =

JDBC_DRIVER=commysqljdbcDriver

HOST_DB_URL = jdbcmysqlhost database server ipporthost database name

HOST_USERNAME = type host database user name

HOST_PASSWORD = type host database password

CENTRAL_SERVER_DB_URL = jdbcmysql central database server ipportcentral database name

CENTRAL_SERVER_USERNAME = type central database user name

CENTRAL_SERVER_PASSWORD = type central database password

License Type The License Type is different for Central server and Local Server or Branch Server For

Central Server License 401 is installed and License 111 is installed for Branch Server License file and

installation GUI should be in the same folder Just double click the installation GUI the license is installed

successfully

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

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Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 22: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 22

Branch Server Configuration Procedure from Admin Module

Queue Pro Admin Module is a customizable Queue Pro server manager By this module the

Authorized personnel can customize and manage the functionalities of the Queue Pro The main

functionalities are-

To login Admin module

Master Sync

Transaction Sync

Env Var Language

Downloads

Documents

Manage a new branch

The functionalities of Queue Pro from Admin panel is described step by step in below

To login Admin page need this address httpServer ipportqServer4_4

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

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Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

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Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 23: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 23

Entry the username amp password then login

After login the following page will appear which is shown in below

Master Sync After log in at first you have to do Master Sync to sync the Branch Service category

Service Language and Texts After clicking Master Sync menu the following pop up will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

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Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

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Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

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Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

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There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

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Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

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User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

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SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

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Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

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Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

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Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

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When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

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Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

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This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

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Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

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Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 24: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 24

Then close the pop up window and refresh the page you will get the required branch service

category service language and texts those are synced from server and the following page will

appear

How to Edit the existing branch

To edit the branch just click ldquoeditrdquo and the following page will appear Now you can edit-

Service Center Code

Service Center Name

Location

Method

Queue Pro ndashQueue Management System Version 44

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Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

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Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

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Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

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Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

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SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

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After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 25: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 25

Language You have to select the language for the branch here

Finally click ldquoupdaterdquo

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

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And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 26: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 26

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Fixed text Fixed texts in other language are saved or edited here against default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 27: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 27

Service Text Service texts in other language are saved or edited here against the default language

Default Language This is the actual service name

English Language These texts are shown in token issuer

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 28: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 28

Printing Name These texts will be printed on token paper

Env Var Env Var means Environmental Variable Some important parameter‟s configuration is changed

with Env Var Those are described below

Max Waiting Second This is the time between token issue time and start service time

Max Number of Try Token will be permanent canceled depending on Max Number of Try If

Max Number of Try is 1 then the token will be permanent canceled after two time cancel If

Max Number of Try is 2 then the token will be permanent canceled after three time cancel

Retry Next Try Delay Second The temporary cancel token will back to service within this

time

VIP Customer Prefix When token is issue by Branch Admin then token will get the PX

Prefix

Priority Customer Prefix When token is issued by Priority Customer then token will get

Priority Customer Prefix

Category Prefix This Prefix will be for Normal Customer

Token Length This field mentions what will be the token length It may be 3 4 or 5

Downloads

After clicking ldquoDownloadsrdquo the following page will appear Now we can download SDC Token

Issuer Qshowcase jar file and user manual After downloading the jar file you can install it and run the

services The installation and running procedures of SDC Token Issuer and Qshowcase will be described

in the client part

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

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Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 29: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 29

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Change Password User can change his log in password with this option After clicking Change

Password the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

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Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

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How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 30: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 30

Old Password Type old password

New Password Type a new Password

Confirm Password Type confirm Password

Transaction Sync Transaction Sync is very important thing by which the branch transactions are

transferred from branch to central server Just click the Transaction Sync button then all transactions

are transferred to central server Four types data are synced from branch server to central server

user_info sdc_info transaction_masters and transactions_details Then branch information are

available to the central server After clicking transaction sync the following page will apperar

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 31: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 31

There must be available new transaction in branc server otherwise it show 0 transaction

How to manage a branch

After log in as an super admin user the following page will appear

To manage a branch click the ldquoManagerdquo option of the corresponding branch and the following page will appear

which contains-

Service Category

Service

User

SDCCounter

PageMenu

Token Issuer

Language

Documents

Issue Token

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 32: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 32

Service Category

After clicking ldquoService Categoryrdquo the following page will appear A group of specific services are

assigned to a service category Admin can only see the service category name but can not create or edit the

service category

Service

After clicking ldquoServicerdquo the following page will appear It contains number of services that

will be served for the customer Admin can only view the services but can not create or edit the service

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 33: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 33

User

After clicking ldquoUserrdquo the following page will appear User appears the person who will serve the

services Every user has a unique ID and he is authenticated by the system

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new user

and finally click ldquosaverdquo to save it

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 34: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 34

User ID It indicates a man who serves the services from a service delivery counter

Full Name Put full name of user

Service Center Select Service Center or branch name from where user will serve the customer

User Type Select user type that what type user will operate the branch

User Status Select user status

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

User ID Edit the user ID to the corresponding user

Full Name Edit full name of user

Service Center Edit Service Center

User Type Edit user type that what type user will operate the branch

User Status Edit user status

Reset Password You can reset password

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 35: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 35

SDCCounter

After clicking ldquoSDCrdquo the following page will appear SDC (Service Delivery Counter)

delivers the services for the customer A service or group services are assigned to a specific SDC

After clicking ldquoNewrdquo the following page will appear By filling the following fields you can create a new SDC

and finally click ldquosaverdquo to save it Here you must have to select services otherwise it will not be saved

SDC Name-Put the SDC Name

Counter No- Put the counter no to the corresponding SDC

Service Center Write the service center of the counter

Priority Customer Put priority ratio of the SDC Priority Ratio 01 means SDC serves normally

if 11 then SDC serves one account holder then one non account holder if 21 then SDC serves

first two account holder then one non account holder and so on Here only ratio of the

corresponding counter will be set

SDC Status Select SDC status active or inactive

Service must be selected for the counter

Finally click save to save the information

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 36: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 36

After clicking ldquoeditrdquo the following page will appear By filling the following fields you can change a

information and finally click ldquoupdaterdquo to save it

SDC Name-Put the SDC Name

Counter No- Edit counter no

Service Center Edit Service Center name

Priority customer Edit priority customer ratio

SDC Status Select SDC status

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

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Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 37: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 37

NB To change Priority customer for all counter at a time click ldquo Change Priority Ratio For Multiple Counterrdquo

and the following page will appear

Service Center- Select the service center

Service Category- Select service category

Priority Customer- Set priority customer ratio and finally update

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 38: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 38

PageMenu

After clicking ldquoPagerdquo the following page will appear Here you can create a home page root page and

child page

Home Page Home Page contains the root pages or services After clicking ldquoNew Home pagerdquo

the following page will appear and by filling required fields you can create a home page

-Write Home Page Name for the branch

-Write Page description for the page

-Select page visibility private page are visible only for

corresponding Branch and public pages are visible for

all branches

- Select page status active or inactive

-You must have to select root pages which contain the

Services

- Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 39: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 39

Root Page Root page contains the Service or child pages or services After clicking ldquoNewrdquo

the following page will appear and by filling required fields you can create root page

- Write Page Name

- Write Page Description

- Select Page visibility private or public

-Select page status active or inactive

-If you click ldquoAllow Multiple Servicerdquo customer can

select multiple Services at a time in that page

- You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 40: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 40

Service or Child Page Service pages contain services After clicking ldquoNewrdquo the following

page will appear By filling the required fields a child page will be created

-Write Page Name

-Write Page Description

-Select page

-Select page visibility

-Select page status

- If you click ldquoAllow Multiple Servicerdquo customer

can select Multiple services for the page

-You must have to select services for the page

-Finally click ldquosaverdquo to save

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 41: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 41

Token Issuer

Token Issuer is a module that provides the token to the customer for service After clicking the Token

Issuer the following page will appear

After clicking ldquoNewrdquo the following page will appear By filling the required fields a token issuer will be created

and finally click ldquosaverdquo to save

Token Issuer Name- Write the Token Issuer Name Each branch may have more than

one Token Issuer Each Token Issuer Name has a unique id

Initial Page- Select Initial Page for Token Issuer

Default Language- Select language Default language is English

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 42: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 42

After clicking ldquoeditrdquo the following page will appear By filling the required fields a token issuer can be edit and

finally click ldquoupdaterdquo to save

Token Issuer Name- Edit the Token Issuer Name

Initial Page- Edit Initial Page for Token Issuer

Default Language- Edit language Default language is English

Language

Which Language will be preferred for services in the branches you can select here You have to

write preferable language besides the default (English) language and update it After clicking ldquoLanguagerdquo

the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 43: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 43

After clicking ldquoEdit Languagerdquo the following page will appear By changing the required fields a new

language can be edit and finally click ldquoupdaterdquo to save

Edit the new Language Name

Edit the Font Name

Edit the Font Size

Edit the caption

Each Language has three options Page text Fixed text and Service text

Page Text Page texts in other language are saved here against default language This is not

need to configure for central server

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 44: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 44

Fixed text Fixed texts in other language are saved or edited here against default language

Service Text Service texts in other language are saved or edited here against the default language

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 45: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 45

Default Language This is the actual service name

English Language These texts are shown in token issuer

Printing Name These texts will be printed on token paper

Documents Documents can be downloaded from here After clicking documents the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 46: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 46

Issue Token

With this option a token is issued from admin module The token is issued by the admin The

token issued from admin module is for the most high priority customer This type customer will get service

as a most priority customer After clicking issue token the following page will appear

Admin can select time that token will be served Then admin select the desired service and click ldquoGenerate

Tokenrdquo button Then a token is generated of PX series and the following page will appear After issuing

token it will be delivered to the counter as soon as possible

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 47: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 47

Manual of Branch Report After Branch admin log in to the branch the following page will appear

Then click Manage button and the following page will appear

Then click Reports button to view the different types of reports those are described one by one by in below

Branch Server reports are

Service Wise Usage Chart

Counter Wise Usage Chart

Detail Token Report

Detail Counter Wise Report

Detail User Wise Report

Counter Summary Report

User Summary Report

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 48: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 48

Service Wise Summary Report

Service Summary Report

Branch Server Report Procedure

When Branch Admin need to show the daily or monthly reports of hisher branch then ldquoclickrdquo the

bdquoReports‟ button from right side top menu And given the following page as below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 49: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 49

Click the bdquoService Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Click the bdquoCounter Wise Usage Chart‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 50: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 50

Click the bdquoDetail Token Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo button

then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 51: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 51

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail Counter Wise Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoDetail User Wise Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 52: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 52

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoCounter Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 53: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 53

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoUser Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Wise Summary Report‟ then Select Start date and End date then click the ldquoLoad

Reportrdquo button then finally the following page as given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 54: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 54

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

Click the bdquoService Summary Report‟ then Select Start date and End date then click the ldquoLoad Reportrdquo

button then finally the following page as given below

And finally you can get or download the CSV format file from right side middle bdquocsv‟ button

After completing the report checking then go to Branch admin home page from bdquoHome‟ button of the

right side top corner

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 55: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 55

Client Part

There are three client part of Queue Pro system These are described in below one by one

How to run Web SDC

Service delivery Counter (SDC) module is the service delivery point to a customer where the

issued tokens arrive and get served with other counter related activities like break getting counter and

token status SDC running procedures are given below

Write the following link httpbranchserveripportqServer4_4sdc and the following page

will appear The link to log in to the particular branch with particular counter no

httpbranchserveripportqServer4_4sdcindexjspscid=branch idampsdcid=counter no

Service Center Select the Service Center Name (Branch Name)

Counter Select the counter in to which counter the user would like to log

in

User Name Write the user id who would like to login

Password Write the Password of the user

Then the following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 56: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 56

When token is issued from token issuer the token is delivered to the counter and the following

page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 57: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 57

Token No Here SDC shows the current token no is serving

Service Type Here SDC shows the current service name is serving

Waiting Tokens Here SDC shows the waiting tokens no of services those

are assigned to that counter

Next Button When service is completed for the current token then user

click the Next button and the next token of that counter will

be assigned

Customer Missing When token is delivered to the counter but customer is missed or user

would like to cancel to token then click the customer missing button then token is temporary canceled and

the token will be delivered to the counter After the predefined time which is configured in Env Var the

customer missing token again will be delivered to the counter After how many times how long times the

customer missing token will be delivered to the counter it is configurable with Env Var The token will be

permanent cancelled by clicking customer missing button of dedicated Max Number of Tryrdquo The

following Env Var page given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 58: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 58

Transfer If any user would like to transfer current serving token to another counter then he

selects the dedicated counter from the ldquoActivated and login counter idrdquo and then click the Transfer button The

token is delivered to the dedicated counter

Call Token If user want to call any toke in queue or previously served token Just he will

type the token no in to ldquoToken nordquo box and click Call token button then the called token will be delivered to that

counter after serving the current token If the counter is idle then the called token will be delivered at first

Break If user wants to go to Break for some time then click the break button and the

counter will go to the break state no token will delivered to that counter during break state At the time Break

button is changed to Resume button After break period user click the Resume button then counter will go to

serving state and token will start to deliver to the counter

When session is expired and counter gone to break state then the Resume button will

be disable At the situation user just refresh the sdc link then Resume button will be automatically enable

Token Status When user would like to view the status for a particular token then input

the token no in to the ldquoToken nordquo box and click the ldquoToken Statusrdquo button SDC will show the particular token

status

Counter Status When user would like to view the total counter status for particular

moment then click the ldquoCounter Statusrdquo button SDC shows the total counter status and the following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 59: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 59

Counter Status Counter Status contains the following information

User Name

Counter No

Total Pending of the services that are assigned to that counter

Total Served by that counter

Total services served tokens serving tokens waiting tokens canceled tokens those are

assigned to that counter

Logout By clicking Logout button the counter will be disconnected from server

How to Download install and run Token Issuer

Token IssuerTicket Dispenser for Customers (TKIS) is the component where Queue-

pro starts its activities with customer A customer arrives in front of a kiosk with the list of category based

services chooses desired services and prints a token from TKIS Download install and running procedures

of Token Issuer are given below

To download token issuer click corresponding download option and the following page

will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 60: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 60

Click ldquookrdquo

Save zip file into the computer hard drive

Open the containing folder where the zip file is saved

Unzip the TokenIssuerzip file and run TokenIssuerjar file from TokenIssuer folder

The following page will appear and click ldquookrdquo

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 61: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 61

Fill up with appropriate value and select ok button

Token Issuer ID 1 (It is created from admin module) You will get

Token Issuer ID from admin module shown in figure

Queue-pro Server IP IP of the Server

Queue-pro Server Port Port of the application

Button Background Color 585140

Button Foreground Color 255255255

Selected Button Background Color 220 30 20

Print Button Background Color 176 196 222

Info Page Background Color 1 122 167

Design Plate 111

Page Refresh Time 40

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 62: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 62

This process will create the ldquoTokenIssuerconfrdquo configuration file in TokenIssuer folder

It‟s basically an xml file Following is the configuration file content that should be set to

Configure the module

ltxml version=10gt

lttkisConfiggt

lttkisIdgt1lttkisIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication PortltqManagerPortgt

lttokenPreviewEnabledgt0lttokenPreviewEnabledgt

lt--if preview allowed no multi service allowed--gt

ltcustomerVisitFrequencyEnabledgt0ltcustomerVisitFrequencyEnabledgt

ltbuttonBackgroundColorgt5 85 140ltbuttonBackgroundColorgt

ltbuttonForegroundColorgt255255255ltbuttonForegroundColorgt

ltselectBtnBGColorgt220 30 20ltselectBtnBGColorgt

ltprintBtnBGColorgt176 196 222ltprintBtnBGColorgt

ltinfoPageBGColorgt1122167ltinfoPageBGColorgt

lttokenLayoutgt

ltheaderImagegtheaderpngltheaderImagegt

ltfooterImagegtfooterpngltfooterImagegt

lttokenLayoutgt

ltdesignPlategt111ltdesignPlategt

ltpageRefreshTimegt40ltpageRefreshTimegt

ltpriorityDefaultgt8ltpriorityDefaultgt

lttkisConfiggt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 63: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 63

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 64: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 64

Now the customer can choose their desired services and print the token for getting service

If you change language then click the right side top corner button where languages are

mention Like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 65: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 65

And Finally like below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 66: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 66

How to Download install and run Qshowcase

The component where current status of full branch is shown with all logged in

counters and tokens being served there as well as queued tokens coming next The procedures of download

install and run Qshowcase are given below

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 67: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 67

To download qshowcase click corresponding download option and the following page

will appear

Click ldquookrdquo

Save zip file into computer hard drive

Open the containing folder where file is saved

Unzip the Qshowcasezip file and run Qshowcasejar file from Qshowcase folder

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 68: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 68

Select ok button

Fill up with appropriate value and select ok button It will create Qshowcase

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 69: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 69

Qshowcase id Qshowcase id will be 1 for first Qshowcase 2 will be for

second Qshowcase and so on

Smart server IP IP of the server

Smart server port port of application

Service center id branch id

Refresh time After how many seconds Qshowcase will be refresh

Sound Enabled If select ldquoyesrdquo it will produce sound ldquonordquo will not produce

sound

Template ID If you select 1 then it will show showcase template1 and 2

for showcase template2 and 111 for showcase template111

Show token less Counter If select ldquoyesrdquo it will show token fewer counters

ldquonordquo will not show token less counter

Show token group in header If select ldquoyesrdquo it will show prefix ldquonordquo will

not show prefix

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 70: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 70

Font Name Font name of the language shown in showcase

Font Size Font size of the language

This process will create the ldquoQShowcaseconfrdquo configuration file in QShowcase folder It‟s basically an

xml file Following is the configuration file content that should be set to configure the module

ltxml version=10gt

ltQshowcaseConfiggt

ltshowcaseIdgt1ltshowcaseIdgt

ltappNamegtqServer4_4ltappNamegt

ltqManagerHostgthttpServer IP AddressltqManagerHostgt

ltqManagerPortgtApplication Port ltqManagerPortgt

ltserviceCenterIdgt1ltserviceCenterIdgt

ltrefreshTimegt2ltrefreshTimegt

ltvoiceEnabledgt1ltvoiceEnabledgt

ltshowTokenLessCountergt1ltshowTokenLessCountergt

ltshowTokenGroupInHeadergt0ltshowTokenGroupInHeadergt

ltrecentUpdateForegroundColorgt25500ltrecentUpdateForegroundColorgtlt--[RGB]--gt

ltcolumnSettingsgt

ltcharacterForColumn1gtABHIltcharacterForColumn1gt

ltcharacterForColumn2gtABHIltcharacterForColumn2gt

ltcharacterForColumn3gtDECFltcharacterForColumn3gt

ltcolumnSettingsgt

ltvoiceSettingsgtTokenNoTokenCounterNoCounterltvoiceSettingsgt

lttemplateIdgt111lttemplateIdgt

ltmarqueeSettingsgt

ltmarqueeFontNamegtBook AntiqualtmarqueeFontNamegt

ltmarqueeFontSizegt32ltmarqueeFontSizegt

ltmarqueeSettingsgt

ltintegratedResourceAdressgtdolphin1gif ltintegratedResourceAdressgt

ltQshowcaseConfiggt

lt-- About Config Integrated Resource Address can support to show file like swf gifjpg jpeg avi

mp4 type

and the resource files should locate in imageresource folder --gt

When it will connect with the Queue-pro application server this will work like follows

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 71: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 71

How to download JRE

JRE is needed in the client for run java jar file such as SDC token issuer and Qshowcase

jar file The download and installation procedure of JRE is given below

To download the jre click the corresponding ldquodownloadrdquo option and following page will

appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 72: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 72

Click ldquosaverdquo and the following page will appear

Save zip file into computer hard drive

Open the containing folder and unzip the file

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 73: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 73

Run the jre installer and the following page will appear

Select ldquoI accept the terms in the license agreementrdquo then click ldquonextrdquo and the following

page will appear

Click ldquoNextrdquo and following page will appear

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo

Page 74: Queue Management System Version 4.4 Queue Pro …Queue Pro - Queue Management System has basically four modules namely qServer, TokenIssuer, SDC and QShowcase. qServer: qServer is

Queue Pro ndashQueue Management System Version 44

Business Automation Limited httpwwwqueue-procom 74

Finally click ldquoFinishrdquo


Recommended