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Tuesday, August 06, 2013
ManpowerGroup SolutionsQuick Scan introduction
“creating insights in your business
potential & workforce optimizations”
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ManpowerGroup Solutions
Content
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ManpowerGroup Solutions
Quick Scan value
The quickest and most cost efficient way to identify where
ManpowerGroup Solutions can add value to your business by;
Data analysis, Interviews and on the Job participation
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ManpowerGroup Solutions
A quick scan is offered only in situations where ManpowerGroup is convinced it
can add value to your business.
1. Where ManpowerGroup is unable to identify areas where it can add value to
your business, (e.g. cost flexibility, savings, efficiencies) the cost for the
quick scan will be for ManpowerGroup
2. Where ManpowerGroup is able to identify areas where it can add value to
your business and this leads to a contractual agreement the cost for the
quick scan will be for ManpowerGroup
3. Where ManpowerGroup is able to identify areas where it can add value to
your business and this does not lead to a contractual agreement the cost for
the quick scan will be invoiced to Client
Quick scan pricing principles
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ManpowerGroup Solutions
Overall process
Qualificationdefine target
area
Quick Scan
analyze target area
PresentProposition
DevelopContract
DefineTransition
FinalizeService
Solutions
ConductDue
Diligence
Agree
contract
lett
er
of
inte
nt
step I step II step IVstep III co
ntr
ac
t
sc
op
e o
f w
ork
1. Transition
2. Transform
3. Leverage
The quick scan is an integrated part of our structured approach to help
your business to become more successful in the world of work
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ManpowerGroup Solutions
Quick Scan activities
InterviewData Observe
Analyze
Identify
Validate
Recommend
Design
Develop
Test [pilot]
Implement
Execute
Control
Define scope of work
Qualification Step 1
Step 2
Step 3
Step 4
• Joint determination of need and scope for assessment
• Target client site(s) to investigate
• Assessment findings distilled, and identification of potential
program optimization opportunities
• Blended with deep analytics from program history
• Benchmarked against internal best practices, industry data,
and like clients
• Site surveyors investigate to develop current state summary
assessment
• Subjective feedback from site, field office, and any other
program stakeholders
• Recommendations for improvement presented
• Scope, value, and cost identified for each potential initiative
• Client identifies preferred initiatives to implement
• Recommendations for improvement presented
• Scope, value, and cost identified for each potential initiative
• Client identifies preferred initiatives to implement
• Jointly define requirements for success, pilot where
necessary
• Create project plans, execute change management
• Centralized project management applied
• Metrics and control processes established to monitor
change(s)
• Regular feedback from client
• Repeat assessment process annually
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ManpowerGroup Solutions
1. Prepare and send initial questionnaire to capture relevant information
2. Pre-analyse and review captured information (i.e. interviews and site visits)
3. Analyse findings and prepare quick scan findings (summary report / presentation)
4. Present quick Scan findings back for discussion with relevant client stakeholders
Quick scan schedule (sample)
4 – 8 effective workdays planned over a calendar period of ~ 1 month
1 - 2 work days
1 work day
2 - 5 work days
4 hours
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ManpowerGroup Solutions
360 degree view• Strategy
– Strategic direction for activities in scope
– Key challenges & trends for activities in scope
• Objectives
– Financial objectives (price, cost)
– Performance and result objectives
• Structure
– Location and facility requirements
– Software, hardware , tooling and equipment
• Procedures
– Governance structure and SLAs
– Documentation and material
• Operations
– Work planning & scheduling, trends and forecasts
– Performance results / cost of failure (service level mgt.)
– Define potential for productivity enhancements
• People
– Workforce flexibility, & agility
– Workforce scan: capacity, leadership, culture & engagement
– Labour cost analyses & benchmarking
– HR performance criteria & HR risks (supply management, co-
employment, redundancy, illness)
• Perceptions
– Customer satisfaction results
– Employee satisfaction results
• Innovation
– Improvement & innovation approach
– Improvements & innovations implemented
The 360º Quick Scan
approach assures that all
relevant business
perspectives which are
critical for success, are
addressed
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ManpowerGroup Solutions
Quick scan checklist
Priority topics highlighted in yellow
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ManpowerGroup Solutions
Quick scan report
The scan allows both parties to identify solution scenarios most
suitable as a next step in the business partnership
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ManpowerGroup Solutions
Quick scan planning
Agree on the scope, schedule and suitable resources for; data
collection, interviews and on the job participation
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ManpowerGroup Solutions
Interviews
• Interview schedule (3x 1 hour interviews)– The default meeting schedule shared with site managers includes;
• Interview the site manager discuss do’s and don’ts during scan,
expectations, high overview of operation, hierarchy, clarify data queries, identify
other relevant data
• Interview a supervisor or team lead discuss hierarchy, high level process
(walk the process), and operational strengths and challenges, clarify data
queries, identify other relevant data
• Interview one or more employees (worker and/or quality controller) in the
operation discuss operational strengths and challenges, let them talk about
their activities
• Agree with the site manager on a review meeting at the end of the last visit day
of 1 hour
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ManpowerGroup Solutions
Process observations
• On the job participation– Where possible participate in the core process by working along side the operational staff for a
couple of hours
• Walk along with employees– If participation is not possible try to walk along with one or more employees while they perform
their tasks
• Work in the proximity– In addition ask for a desk close to the operational staff and observe their activities for a couple
of hours while you work on something else