delight

1700 Patientsper Year

200 Therapists

100 Directors & Supervisors within NYF

Private Companies (Therapy

Developers)

Foundations

Law Enforcement

4 New York City & State Agencies

Leading Change: How Information Systems Manager Eric Alter Strengthened Stakeholder Relationships with His QuickBase Apps

QuickBase HERO Webinar – March 26, 2013

#quickbase

Slide 2

Highly

Empowered and

Resourceful

Operative

-Forrester Research term for innovative information workers

QuickBase HEROes are empowered employees

Slide 3

Eric AlterInformation Systems Manager,Evidence-Based Programs at The New York Foundling

$100M hospital1000+ employeesSupporting 5 NYC boroughsTherapies to patients in their homes

13 QuickBase apps 8 programs200 employees300 QuickBase users

Evidence Based

Programs

Preventative Services

Foster Care

Mental Health Services

Today’s Focus: IT Manager Eric Alter & His Apps

#quickbase QuickBase Users

Slide 4

Today’s Agenda & Social Engagement

New York Foundling Brief Case Study3 mins

Eric’s QuickBase Story &‘Blue Sky’ App Demo20 minutes

Q&A10 minutes

1

2

3

#quickbase

WebEx Q&A chat boxTwitter: #quickbase @intuitquickbase

Slide 5

New York Foundling Case Study: Strengthening Relationships with Timely

Data

• Challenge: –Delivery of status updates on patient care delayed by 3-4

days due to disparate systems and spreadsheets

• Solution: –Centralized online apps built to match specific needs and

enable easy data entry and automated report delivery

• Results: –Reduced time spent on data entry by 60%– Increased number of clients served by 66% –Saved $500,000+ in less than 2 years

#quickbase

Slide 6

ERIC’S QUICKBASE STORY

Eric Alter, Information Systems ManagerEvidence-Based Programs, New York Foundling Hospital

#quickbase

Slide 7

The network that my team supports

NY Foundling Evidence-Based

Programs

1700 Patientsper Year

200 Therapists

100 Directors & Supervisors within NYF

Private Companies (Therapy

Developers)

Foundations

Law Enforcement

4 New York City & State Agencies

#quickbase

Slide 8

•Waiting 3-4 days to receive data in spreadsheets from the state

• Importing into Access

•Running hundreds of reports manually

•Office-only access

04/11/2023

What brought me to QuickBase

Need

• Independence•Customization•Centralization•Automation

#quickbase

Slide 9

Government enters new client

details

Therapists meet with clients

NYF leaders receive weekly

reports on progress

Government agencies receive progress reports

regularly

Private companies and

foundations receive program success reports

The Evidence Based Program’s workflow

Slide 10

• Given an overview of the My Apps page so the audience can see that you use multiple apps, and what sorts of things you use them for

• Then show that you will be drilling down into X app.

Every therapy program has its own app

Next slides focus on this program’s app

Slide 11

• Email notification immediately goes to program directors and supervisors

• Data is timely and easily accessible

Government agency enters new client details

Slide 12

• Used by 200 therapists

• Key details captured in a standard format

• Information can be entered out in the field

Therapists enter the details of visiting a client

Slide 13

Weekly report of prior week’s visits goes to program directors, supervisors, and therapists

Therapist Name

Therapist Name

• Details about therapy sessions by therapist

• Tracks sessions in real-time

• Report used in weekly clinical meetings

Slide 14

Weekly ‘Face to Face Contact’ report helps monitor client engagement over time

• Data delivered on time; don’t have to manually track when to send

• Reports guide conversations with therapists

• Shows # of therapist visits over the life of a case

• Immediate view into whether a client has not been visited in awhile

• Report is seen weekly by supervisors and therapists

Slide 15

• Data delivered on time; don’t have to manually track when to send

• Reports guide conversations with therapists

Automated report subscriptions keep program directors and supervisors up-to-speed

Slide 16

Delivering data on time helped us strengthen relationships with our stakeholders

• Executives can make well-informed, timely decisions

• Government and private agencies and foundations get what they need from us, when they need it

• Therapists have a standard way to record their work

• We’re able to serve 66% more clients than we used to

#quickbase

Slide 17 QuickBase Users

Eric AlterInformation Systems Manager,Evidence-Based Programs at The New York Foundling

$100M hospital1000+ employeesSupporting 5 NYC boroughsTherapies to patients in their homes

13 QuickBase apps 8 programs200 employees300 QuickBase users

Evidence Based

Programs

Preventative Services

Foster Care

Mental Health Services

Question & Answer

#quickbase

delight

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