Quicken Health Expense TrackerSM
August 2010
Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA
Getting Started: The Basics
Quicken Health is an online tool (web site) designed to help manage
claims and health-related finances – developed by Intuit
Two ways to access Quicken Health
– via myCIGNA.com (‘single sign on’)
– directly (using a login and password)
Requires a quick registration the first time you use it
Once you’re registered, up to 3 years of claim data is available
Offered at no cost to you
Subscriber access only (but dependent access is coming)
Beyond that, there are three things to know…
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(1) Quicken Health Expense Tracker Home Page
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Which claims have a balance due?
Which claims need attention?
Where can I track my past expenses?
Quicken Health Expense Tracker Home Page - Detail
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Pay bills right from the homepage
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(2) Claim Detail View
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Understand what is owed Amount owed is highlighted; services and math are explained
See what you owe
Everyday language descriptions
Step by step math calculations
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Get help when you need it
Receive guidance to help get questions answeredClaim Assistant helps illustrate what steps to take
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(3) Bill PayInitiate payment from the homepage or claim detail page
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Click “pay now” button to get started
Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA
Bill Pay – Prepare paymentDecide on amount to pay and share a note with your provider
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Pay all or partial amounts.
Include a note to the health care professional with payment, claim/account number, or date
of service.
Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA
Bill pay – Pay with any major credit or debit cardSave cards for future bill payments; Receive payment confirmation
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Bill pay – payments are automatically tracked
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The “to-do” list automatically updates based on the
payment
Payment automatically tracked in “Payments” tab for future reference
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Add notes to claim detail screen to help track actions
Record payments and take notes alongside your claim, so all your
information is one place
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Manually enter out of pocket expenses so that your total health care expense picture is in one place
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Access information on your benefits and accounts via the insurance tab
Track deductibles, out of pocket maximums, and HRA/HSA/FSA balances
Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA
Medical Expense SnapshotAccess a summary of your benefits and expenses
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Summarizes healthcare spending by category
Shows the total value of your benefits
Access from homepage
Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA
myCIGNA Homepage
myCIGNA My Plans Page
Finding Quicken Health Expense Tracker
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Data Privacy & Security Protocols
CIGNA and Intuit are trusted brands because we protect our customers’ data
Data is downloaded to Quicken Health only upon your consent– You can self-enter additional data into the tool, but no personal information
is shared back with CIGNA or Quicken Health
Our privacy policies tell you what CIGNA and Intuit do and don’t do – CIGNA rigorously applies HIPAA procedures and other legal requirements to help
protect your privacy. – Intuit receives annual certifications by TRUSTe, the leading online privacy watchdog– In September 2009, TRUSTe rated Intuit one of the top 5 most trusted companies for
privacy for the 3rd year in a row.
Our security policies follow best practice guidelines– Intuit uses HIPAA and Markle Foundation* guidelines as
best practices to protect customer data in Quicken Health Expense Tracker– Intuit regularly undergoes certification by C-Level Security, an independent security audit
consulting firm– CIGNA has achieved Cybertrust Certification, formerly TruSecure Certification. CIGNA has
had its security controls, procedures and policies examined, measured and validated by Cybertrust, Inc., the global information security specialist.
*HIPAA Privacy and Security Acts, Markle Foundation Common Framework for Networked Personal Health Information
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More administrivia…
Access
&
Eligibility
You access Quicken Health Expense Tracker through myCIGNA.com – CIGNA medical data is included (and pharmacy if you are on the Choice Fund plan)– No dental or vision claims…yet– Dependent claim information is included - medical information is masked for dependants
aged 12 and older
Data Your data is transferred into Quicken Health Expense Tracker only upon consent– Upon sign-up, data takes about 24 hours to be transferred into the tool – Thereafter, data is updated on a daily basis– Up to 3 years of claims data will be populated in the tool
Privacy Your data in Quicken Health Expense Tracker is never shared with CIGNA or anybody else without your consent
Security The tool is protected by Intuit’s high security standards– Quicken Health Expense Tracker uses the same industry-leading data security protocols
trusted by tens of millions of TurboTax and Quicken customers
Help You can search for answers or contact Quicken Health Customer Support at https://support.quickenhealth.com
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Q&A
Thank You!