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REVOLUTIONIZING RESOURCE SHARING Lessons from eCommerce Peter D. Collins August 13, 2014
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REVOLUTIONIZING RESOURCE SHARING
Lessons from eCommerce
Peter D. Collins
August 13, 2014
4 INNOVATION ZONES
Shipping Expedited Delivery Direct to User Shipping Batch Processing
Inventory Control Discovery
Data and Privacy Data for Ranking and Referral
Self-Service
THERE IS NO MAGIC SPELL
IMAGE: http://www.picturesof.net/pages/090808-024762-334042.html
THE STARTING POINT: BORROWDIRECT
INTRODUCTION TO BORROWDIRECT
Integrated search of 11 library catalogs and over 50 million items
Monographs, Music Scores, and CD’s Real-time availability Unmediated requesting Circulation integration for streamlined
processing (NCIP) Expedited shipping (UPS) Twelve-week loan period
RECORDS FROM 11 CATALOGS
DEDUPLICATED RESULTS LIST
FULL RECORD DISPLAY
AVAILABLE AT MY LIBRARY
AVAILABLE THROUGH BORROWDIRECT
SIMPLE REQUEST BUTTON
NO DEAD ENDS
SHIPPING
DRONE DELIVERY
IMAGE: http://www.amazon.com/b?node=8037720011
SHIPPING & ECOMMERCE
Two Questions
How fast can I get it?
How much will it cost?
IMAGE: http://4.bp.blogspot.com/-zfO0Lmm4Kh0/Td0LInAGj7I/AAAAAAAAGUM/ubfRmCiTv4c/s1600/paper%2Bbows%2B10.jpg
SHIPPING OPTIONS
TWO PATHS TO EXPEDITED SHIPPING
IMAGE: http://kfwhite.files.wordpress.com/2012/01/decisions_decisions_-_geograph_org_uk_-_191544.jpg
EXPEDITED DELIVERY – OPTION 1
User Funded
3 – 5 Day Delivery is Free 2 Day Delivery on Cost Recovery Basis
User Funded Completely Optional User Only Pays Shipping Cost Difference
Cheaper than Retail
EXPEDITED DELIVERY – OPTION 2
Direct Shipping
Direct Shipping to Home Address Optional Selection Consistent Delivery Times
ARGUMENTS AGAINST DIRECT SHIPMENT
Borrowing Library Oversight Historic Library-to-Library Lending Policies
Verification of Receipt Enforcement of Overdues
MODERN APPLICATIONS AT WORK
Integrated Shipping Module Package tracking integrated into Resource
Sharing software Package tracking “Delivery” triggers status
update Package tracking “Delivery” triggers NCIP
messages
INTEGRATED SHIPPING MODULE
IMAGE: http://1heckofaguy.com/2012/04/23/99-boxes-of-books-on-the-wall-we-wish/
BATCH PROCESSING
One Tracking Number; Multiple Items Tracking Number Linked Across Records
Tracking Number Scan Triggers Batch Update Open Box and Sort
No Extra Updates and Handling Required
ONE BOX – MANY UPDATES
IMAGE: http://1heckofaguy.com/2012/04/23/99-boxes-of-books-on-the-wall-we-wish/
BATCH PROCESSING EFFICIENCIES
Tracking at the Book Level Allow Tracking by the Patron Reduced Processing Time Upon Receipt
One Scan Updates 10 – 15 Books Save Staff Time
INVENTORY CONTROL
FIGHTING OVER BOOKS
IMAGE: http://www.talesfromaloudlibrarian.com/2011/06/fighting-over-books.html
OWNERSHIP VS. STORAGE
Ownership = “Legal right to the possession of a thing”
Borrow = “To obtain or receive (something) on loan with the promise or understand of returning it”
Storage = “The act of storing goods” http://www.thefreedictionary.com/
SINGLE HUB VS. MULTI-HUB NETWORK
IMAGE: http://marcokai.files.wordpress.com/2010/04/hub1.jpg
MODIFIED WORKFLOW
Expose Temporary Records Let BorrowDirect Maintain and Track the
Item’s Location Store Material Until Needed Elsewhere or
Recalled by Owning Institution
COST SAVINGS
No Return Shipping Costs Total Shipping Reduced by Almost 50%
No Special Cataloging Required Available Immediately For Use No New Software Required
BorrowDirect Database Becomes Authority File Ownership Not Diminished
Recall at any time
DISCOVERY
LET ME HELP YOU
IMAGE: http://pennalumniblog.files.wordpress.com/2011/08/furness.jpg
DATA DRIVEN DISCOVERY
Data Aggregation for Referral Library Data a Valuable Tool Privacy Concerns a Red Herring
No Personal Data Required Library Use Easily Anonomized
STACKLIFE
SCREENSHOT: http://stacklife.harvard.edu/
BIBLIOGRAPHIC & USE DATA
SCREENSHOT: http://stacklife.harvard.edu/
SELF-SERVICE
LIBRARY & CONSORTIAL SELF-SERVICE
IMAGE: http://doreenrainey.com/wp-content/uploads/2012/01/TheresAnAppForThatHeader.jpg
SCAN BARCODE FOR CHECKOUT
IMAGE: http://www.visionsmarts.com/products/vs-barcode-reader.html
SELF-SERVICE ACROSS BORROWDIRECT
User Authorization (NCIP) Item Checkout
LocallyTo User Account
Off-siteTo Your Library’s Account (NCIP)To the Patron in Their Library’s ILS (NCIP)
CONCLUSION
REVOLUTIONALIZE YOUR LIBRARY
Identify Trends in Business and eCommerce Don’t be Afraid to Take Chances Put Service First Make it Faster Make it Easier Empower Your Users
THANK YOU
Peter D. Collins
www.borrowdirect.org
