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Changing locations every day. Can service be as mobile as a locomotive?

Railcover – the flexible service concept for increased vehicle availability and optimized maintenance for your locomotives.

Answers for mobility.

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Flexibility for those who are always on the move

Support, maintenance, materials: Service requirements vary from case to case. To meet these needs, Siemens has developed Railcover. Increase the availability of your vehicles. Optimize the maintenance expen-ditures of your locomotives. Railcover keeps you moving. Our customized service concept delivers service wherever your lo-comotives are located and whenever you need it.

Availability based on a modular concept: Railcover

Railcover provides exactly what you need – no more and no less. It comes with modules which fit together like building blocks. Coordinated service modules for support, maintenance, and materials allow us to precisely meet your specific require-ments. Whether you are seeking support for fault clearance in order to achievegreater efficiency, maintenance on demand for optimized availability in central Europe, or full service to keep every aspect of your rail operations running smoothly – we can provide you with the appropriate package.

Rail operation requirements are changing. Cross-border traffic within Europe is a daily business. The Distances between two points have become less important. It’s time and customized logistics that are needed. Rail operators who want to offer a state-of-the-art service – today and in the future – need vehicles they can rely on: anytime and anywhere. After all, maximum availability and cost-effectiveness are top priority.

Mobility anywhere, anytimeSiemens Railcover

SuppoRT

MAINTENANCE

Rail Support Center

Mobile technicians

Service facilities

Maintenance management

Corrective maintenance

Preventive maintenance

MATERIAlSSpare parts Periodic maintenance packages

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Immediate assistanceThe Railcover support modules

Just in case fast assistance is needed: wherever you operate your vehicles, our Railcover services assist you with our Rail Support Center, mobile service tech-nicians, and a tightly knit network of service facilities in central Europe.

Fast communication: Rail Support Center

You can contact our locomotive experts directly at any time via our Rail Support Center. All it takes is one call, and our experts will immediately devise a solution for your technical incident. We utilize re-mote diagnosis: A respective data trans-mission system installed in the locomoti-ves delivers environmental, operational, and diagnostic data for effective support. Depending on the situation, the incident could be cleared either by phone, by dispatching a service technician, or by executing repair works in the closest service facility.

Fast deployment: Mobile technicians

In case a problem cannot be fixed by yourself, our mobile technicians are able to reach the location of your locomotives very quickly with their service vehicles. They are trained in the technology of locomotives, train radio, and automatic train control systems, and they have ac-cess to the latest maintenance manuals and software versions for Siemens loco-motives. The service vehicles are equip-ped for fast and professional repairs on site – from tools, test equipment, and a field support device to selected spare parts. The current home bases for our mobile tech-nicians in Wegberg-Wildenrath, Erlan-gen, and Munich are being continuously expanded along the main line corridors.

Short distances: Service facilities

Some maintenance activities and major repairs require a suitable depot infrastruc-ture and highly qualified service specia-lists – ideally, close to your locomotive‘s current location. Our extensive network of contract service facilities operated by qualified partners on the main traffic routes in central Europe offer direct, easy access to depot capacities. You bene-fit from competent, trained personnel wherever your locomotives go.

Field support device

From single mobile technician to a team: The field support device con-nects mobile technicians on-site to our back office experts via a state-of-the-art, secure Internet connection. A real-time, head-mounted camera fea-turing a microphone transmits video and audio data about the current situ-ation from the site to the office. This highly sophisticated tool helps further reduce downtimes. Each service vehicle carries a field support device. When necessary, the locomotive may also be equipped with one of these devices.

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Mobile maintenanceThe Railcover maintenance modules

Maintenance activities should be based on the location of your locomotives and your operation schedule – not vice versa. The Railcover maintenance makes use of scheduled downtimes. Maintenance management, corrective and preventive maintenance, over 1,000 contractual years of experience in maintenance prove us as your competent service partner.

Targeted workload relief: Maintenance management

While you focus on your operation, our optimized maintenance management ensures a consistent availabiliy of your vehicles. All repairs, maintenance time-lines, and changes are recorded and sche-duled with a proven Computerized Mainte-nance Management System (CMMS). The information concerning the condition of your vehicles is always up to date, allow-ing us to better plan and track mainte-nance work.

Anticipating your needs: Corrective and preventive maintenance

Whether you need short-term fault clearance and repair or want to perform maintenance work at scheduled intervals, we provide full support. Our many years of experience as a manufacturer, a close contact with our suppliers, and the re-spective R&D departments are at your disposal to solve all kinds of technical problems. This will result in shorter down-times. Take advantage of planned main-tenance activities that fit your schedule. Our knowledge and experience may also be applied to improve preventive mainte-nance: Condition monitoring for vehicles increasingly helps to optimize main-tenance regimes. In coordination with customers, manufacturers, and authori-ties, more and more activities are being transferred from corrective to preventive maintenance.

Remote data transmission

A remote data access box installed on the locomotive uses mobile phone data transmission technology to transfer in-formation about the condition of your vehicle. Our Rail Support Center turns diagnostic codes into work orders for the service facility – the necessary cor-rective actions are already known and can be prepared before your locomo-tive even arrives at the depot. Data transmissions and logging activities are encrypted via Siemens’ proprietary IT platform, which is not accessible by third parties. State-of-the-art data security takes top priority. The platform is ISO 27001-certified and thus meets all security standards. Even Siemens employees only have access to those customer systems for which they have received explicit authorisation.

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Consolidated supply of materials The Railcover material modules

Transit routes have become more diverse. This requires new flexibility. Keep your rail systems running efficiently. Railcover’s intelligent spare parts concept serves you quickly and reliably. You receive the specific parts that you need – at the right time and at the right place.

Fast access: Spare parts

Our approach is to deliver parts quickly and thereby avoid downtimes. To accom-plish this, we have defined a range of parts geared towards minimizing opera-tional downtimes after a defect occurs. Our central warehouse in Neu-Isenburg, which is geostrategically located for Eu-ropean deliveries, and a tried-and-tested company-wide logistics system guarantee first-class parts availability and easy access. A defined range of parts is therefore able to be delivered to you within a short period of time. This allows you to minimize your own logistics operations and inventory. It reduces your tied up capital and allows a more reliable planning.

Increased flexibility: periodic maintenance packages

Keep all parts needed for scheduled main-tenance in one place. Our pre-picked, ready-to-ship packages are tailored to the various maintenance schedules and contain all the parts you need for your periodic maintenance work – if you like, even including tools. The packages will arrive at your maintenance facility on time. Therefore, maintenance work can always be performed in conjunction with the deployment of your vehicle. And you remain flexible.

Express logistics

Place the order late in the evening and receive the delivery early the next morning. With Railcover’s sophisticated and powerful logistics concept, you get more than just overnight delivery of urgently needed spare parts. We can also handle other complex require-ments: normal spare parts, heavy spare parts, or on-site delivery with support from a technician. You can also view the delivery status and destination via an IT connection with track-and-trace functionality. This means that rendez-vous deliveries can be arranged on short notice.

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Complete customizationThe Railcover service packages

Reliable mobility:Incident support

Do you organize your own preventive maintenance work, but you are also looking for expert assistance, 24/7 ope-rational support, and a warehouse for corrective spare parts? The Railcover ”Inci-dent Support“ package keeps you mobile anywhere within central Europe. Support, maintenance, and material modules will improve your availability. With this packa-ge, Siemens handles spare parts logistics and short-notice supply of spare parts. Just in case, all it takes is one call and the mobility of your vehicles can be restored quickly.

Efficient networking: Maintenance on demand

Do you want to organize and carry out most of your own maintenance activities independently, but still receive support – for example in other countries? With the Railcover “Maintenance on demand” package, maintenance work is carried out by Siemens’, operators’, and the Railcover network‘s service facilities as needed – including support from our experts.

peace of mind: Full service

Gain local flexibility and focus entirely on your operation. The Railcover “Full Service” package is especially suitable for operators of small fleets who do not possess their own depot or maintenance organization. In addition, operators on extensive, long corridors or those who cover wide areas will also benefit from our aligned service modules. Whether you re-quire maintenance management, or cor-rective and preventive maintenance in our Europe-wide network of service facilities, immediate technical assistance on-site, or short-notice supply of spare parts with ac-cess to Siemens spare parts logistics: the Railcover ”Full Service” package keeps your rail service running smoothly.

Support Maintenance Materials

Maintenance on demand

Incident support

Full service

Rail Support Center

Maintenance management Spare parts

Mobile technicians

Corrective maintenance

periodic maintenance

packagesService

facilitiespreventive

maintenance

Rail Support Center

Rail Support Center

Rail Support Center

Rail Support Center

Rail Support Center

Rail Support Center

Rail Support Center

Rail Support Center

Rail Support Center

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Make your business plans a reality. Whenever something happens, assistance is quickly at hand – anywhere, anytime. Cutting-edge technology and sophisticated cooperation among everyone involved minimize unscheduled downtimes.

RailcoverYour quick path to mobility

Repair with remote diagnostics

Diagnostic data is transferred by remote data transmission Train crew describes the incident via phone Support and instructions from the Rail Support Center Train crew is able to resolve the situation

on-site repair by mobile technicians

Data is transferred by remote data transmission Train crew describes the incident via phone Mobile technicians are dispatched quickly with

express delivery of spare parts, organized by the Rail Support Center

Repair or replacement of parts in the field

Repair in a service facility

Data is transferred by remote data transmission Train crew describes the incident via phone Mobile technicians, the closest service facility

and parts are dispatched quickly by the Rail Support Center; if needed, we support the transferring of your locomotive

Three paths to repair

Rail Support Center

Rail Support Center

Service facility Logistics

Rail Support Center

Express

Spare part

Service facility

Express

Rail Support Center

Rail Support Center

Service facility Logistics

Rail Support Center

Express

Spare part

Service facility

Express

Rail Support Center

Rail Support Center

Service facility Logistics

Rail Support Center

Express

Spare part

Service facility

Express

Rail Support Center

Rail Support Center

Service facility Logistics

Rail Support Center

Express

Spare part

Service facility

Express

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One call is all it takes: Locomotive experts will devise solutions for clearing the incident with the help of remote data transmission.

Just in case: When a fault cannot be handled on site, mobile technicians, spare parts, and the closest service facility are immediately at your service.

Everything is ready at the service facility: A professional, rapid repair can start immediately.

Full speed ahead: Vehicle mobility has been reestablished quickly. Documentation and invoicing will be handled promptly and transparently.

overview of a service incident

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www.siemens.com

Siemens AG Industry SectorMobility DivisionIntegrated ServicesPostfach 32 40 91050 ErlangenDeutschland

service.mobility@siemens.com www.siemens.com/mobility/railcover

© Siemens AG 2010

Printed in Germany HL 10055008 199840 WS 09101.0Dispo 21704 c4bs 3902 Bestellnr.: A19100-V920-B120-X-7600

RailcoverTM is a trademark of Siemens AG.

The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract.