Information-age Railway company & how we can help to achieve itby Aibek Dunaev November, 2014

Contents

Challenges for a railway company

Focus areas - what should be implemented?

Our Approach - how we plan to solve this?

Potential Vendors - in cooperation with experienced global consulting companies

1. ChallengesNew challenges for railways in mass transit and cargo:

changing from a bureaucratic culture to a customer service culture

moving from monolithic, inward-looking organizations relying on subsidy, to complex, outward-looking companies based on collaboration and partnership

responding to market forces in a competitive environment, against a background of constrained resources in terms of finances, network infrastructure and rolling stock

building integrated businesses ready to repel the threat from low-cost airlines and other competitors

2. Focus AreasEnterprise Management

Asset Management

Train Operations Management

Manpower & Knowledge Management

Sales & Marketing

Customer Support

Enterprise Management

enable real-time corporate data access

optimize pricing and yield (amount of produced product)

analyze and use data for decision making

maximize productivity

minimize costs

Asset Management

enterprise-wide system for gathering, storing, updating and accessing asset information. Without this, it is difficult to meet operational and safety requirements;

improves asset utilization and optimization;

improves track MRO (maintenance, repair & operations) for longer uptime;

improves availability of locomotives, wagons, etc;

includes and combines all kinds of specialised monitoring, data collection, and decision support systems;

Train Operations Management

improve train velocity

reduce dwell time at terminals

improve on-time performance

manage fuel costs

manage capacity to meet demand

Manpower Management

improve crew planning and scheduling

control effects of workforce retirement

enable mobile workforce

apply knowledge retention strategy

Sales and Marketing

CRM system is needed for:

to organize, automate and synchronize sales, marketing, customer service;

to develop and maintain relationship with clients;

to track and measure marketing campaigns;

instant metrics on dozens of aspects of business;

Customer SupportCall-centers, hotlines

Service centers & Self-service points

Problem/incident ticket management systems

Technical support

3. Our approachIn order to achieve our objectives, we offer to do:

Technical Integration - to be implemented by us together with vendors;

Cultural Integration - helping employees to quickly adopt newly integrated technologies. To be implemented by us together with company’s top management and HR department;

Technical IntegrationStep 1: Pre-implementation Consulting:

IT Infrastructure Audit

Railway Infrastructure Analysis

Requirement Gathering & Analysis

Each produces a document that will be a base for next technical integration phases

Technical IntegrationStep 2: Integration & Implementation of:

Enterprise Management system

Asset Management system

Train Operations Management system

Manpower & Knowledge Management system

Sales & Marketing automation system

Customer Support automation system

Each consists of Analysis, Planning, Budgeting, Implementation/Integration, Post-implementation Support setup phases.

Technical IntegrationStep 3: Post-implementation Consulting:

Post-implementation technical support

Advanced Business Intelligence utilization

Mobile strategy

to become customer-centric company;

to create awareness about the changes happening in the company;

to facilitate adoption of new technologies;

to provide necessary trainings;

to make available self-service training materials;

Cultural integration

4. Potential VendorsConsulting companies with experience in automation of Railways companies:

Infosys

Cognizant

Tata Consultings Service

Infosys: Core Transportation System

CTS transformation to improve operational efficiency

developed trip planning algorithm

provided application support:waybill

service scheduling

dispatching system

equipment identification systems

Infosys: Intermodal

Intermodal equipment reservation system:

unified web interface

single window to handle all internal and external customer orders

Интермодальной специалисты по логистике называют грузоперевозку, в ходе которой используются два и более вида транспорта.

Infosys: Marketing and Pricing

developed CRM system

price discovery

faster price quotations, shipment orders, billing info

improved customer satisfaction

Railroad Price Management System

Infosys: Safety

Safety and Accident Reporting system

Crew certification system

Infosys: Planning and Forecasting

developed Planning and Forecasting System for effective budgeting

use of Business Intelligence tools (Teradata, Essbase, Alphablox, WebFocus)

Infosys: Mechanical and Engineering Systems

developed Warm Bearing Detector System

to detect overheated bearings

to prevent derailments

developed Scheduling System for Repairs Management

Cognizant: Intelligent Infrastructure

brings together technologies to address various aspects of rail system management and control:

sensors,

communications,

computing

intelligent control

Cognizant: Intelligent Infrastructure

enables

proactive maintenance,

planning and scheduling,

fuel management, etc.

Cognizant: Intelligent Infrastructure

results in:

improved reliability and safety,

increased capacity and asset utilization,

better energy efficiency and lower emissions,

higher customer service levels,

increased economic viability and profits

Cognizant: Intelligent Infrastructure

main products: Thales (ThalesMan)

Siemens (On Track)

Bombardier (Orbita)

IBM (Smarter Railroad)

Via Telemetry (μWEAVE)

Balfour Beatty (AssetView)

CDS Rail (Asset Watch)

Lloyd’s Register (GOTCHA)

Strukton Rail (POSS Online Monitoring)

Indra (DaVinci System)

Alstom (Iconis)

Invensys (Avantis)

Cognizant: Intelligent Infrastructure

Cognizant: Intelligent Infrastructure

Cognizant: Intelligent Infrastructure

Rail personnel maintenance: • Enables planned maintenance as opposed to emergency

intervention;

• Provides the capability to analyze any breakdowns from trend measurements, thus providing valuable information about the nature of the breakdown and facilitating swifter breakdown resolution;

Cognizant: Intelligent Infrastructure

Railway managers: Greater availability of assets including trains as a result of fewer breakdowns and swifter breakdown resolution;

Enables monitoring of railway equipment and train components, making it possible to identify operational deviations in time;

Cognizant: Intelligent Infrastructure

Rail companies: Provides improved insight and the entire maintenance process. Far fewer unscheduled repairs are needed and condition- linked maintenance generates cost savings and efficiency gains;

Tata Consulting Services: Integrated Rail Asset Management

collection and analysis of data in order to optimize interventions and enable maximum utilization of track possessions

Tata Consulting Services: Integrated Rail Asset Management

Consulting on Enterprise asset management:

the entire asset management lifecycle

maintenance strategies such as RCM (Reliability Centered Maintenance)

Engineering solutions:

modular switching and crossings

the design of renewal and refurbishment schemes that allow the network to continue operating

Tata Consulting Services: Integrated Rail Asset Management

The simulation and forecasting of rail degradation due to changes in load factors and the provision of appropriate rail to optimize lifetime cost;

Mobility application platforms to support the deployment of mobile devices and mobile working;

The implementation of EAM (Enterprise Asset Mgmt) and LAM (Linear Asset Mgmt) products and their integration with legacy systems;

Non-Linear Assets - Mobile assets (i.e. vehicles, equipment) and Fixed Assets (i.e. office buildings, plants, equipment);

Linear Assets connect with each other and are part of a network that moves fixed Assets - rail lines for trains, roadways for cars;

Tata Consulting Services: Integrated Rail Asset Management

Tata Consulting Services: Integrated Rail Asset Management

This approach helps you to: Gain a cross-functional view of maintenance enabling maximum use of possessions;

Rapidly identify the root cause of asset related problems and thereby improve asset availability with lower downtime and reduced asset failures;

Enhance employee productivity and support informed decision making and reporting on the go with the increased use of mobile devices;

Tata Consulting Services: Integrated Rail Asset Management

This approach helps you to: Optimize full lifetime costs through the increased use of predictive maintenance approaches;

Maintain accurate drawings and data, thereby increasing safety and reducing the need for re- surveying prior to the commencement of projects;

Effectively manage data through the design, build and operate phases of the asset lifecycle;

Tata Consulting Services: Business Case

(June, 2013) Tata Consultancy Services was selected by Network Rail Infrastructure Limited as part of its strategic Information Technology (IT) transformation journey. About Network Rail Infrastructure Limited is the owner and operator of Britain’s railway infrastructure. They run, operate, maintain and invest in Britain’s rail network, which includes:

20,000 miles of track (and infrastructure)

40,000 bridges and tunnels

17 major stations – where more than half of all passenger journeys start or finish

2,500 other stations - leased to train operators

8,200 commercial properties