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Rain clouds with silver linings

Date post: 03-Jul-2015
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Rain Clouds with Silver Linings (Or how Auburn Library accidentally transitioned to a Roving Reference Model)
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Page 1: Rain clouds with silver linings

Rain Clouds with Silver Linings

(Or how Auburn Library accidentally transitioned to a Roving Reference Model)

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Challenges

• No power points• Limited space for library resources• No computers (for customers or staff)• Customers physically separated from

most resources

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Our Response

• Using ipads• Extra staff to connect customers to

resources• Increase in online database usage• Continued Services: Justice of the

Peace, English Classes

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JP services

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Roving with iPad

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The Result

• Minimal reduction of Services• Better Reference Interviews• Permanent Roving Reference Planned• New Carpet!• Reorganising of Library Spaces and

Collections


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