Date post: | 03-Jun-2015 |
Category: |
Documents |
Upload: | patient-opinion |
View: | 44 times |
Download: | 2 times |
Raising awareness and embedding feedbackRAISING
AWARENESS AND EMBEDDING PATIENTFEEDBACK
ONLINE ENGAGEMENT
• Latest stories widget• Story telling widget• Comments section on surveys• Email signatures• Twitter/Facebook
OFFLINE ENGAGEMENT
• Display feedback (and responses!) in waiting rooms
• Ask staff to discuss with patients• Add Patient Opinion info to all appointment
letters and other correspondence• FT newsletters or press releases• Be creative…
SHARING FEEDBACK ACROSS YOUR ORGANISATION
• Team newsletters• Team meetings• Intranet• Board reports• Alerts• Share out responding
FINALLY…ENLIST HELP
• Front line staff• Local carer groups• Volunteers• Health Watch• Foundation Trust members