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Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+...

Date post: 05-Jul-2018
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Rajesh GK Vice President - Global HR
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Page 1: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Rajesh GK Vice President - Global HR

Page 2: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

700+ direct offices

30 countries

5 continents

6 million+ customers

9000+ employees representing

40+ nationalities

One Brand – One UAE Exchange

Page 3: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Linking employee engagement

to Business Results

Motivate employees to improve individual performance

and career progression

Improved team skills and healthy workplace

Challenge employee limits on business performance

Raise customer satisfaction levels with engaged

employees

Page 4: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

The

Evolution

Page 5: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

The Model - Employee Engagement

Page 6: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Origins &

Implementation

Resonating Employee

Frequencies for Lasting Expressions

To celebrate our 30th anniversary

Page 7: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Implementation

RELAY Cultural talents

SPRINT Sports

capabilities

HURDLES Micro-level

business

initiatives

MARATHON Long term

business

parameters

Page 8: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Implementation

SPRINT

HURDLES

MARATHON

RELAY A dedicated event to showcase in-house talents varying from

all the cultural events like, dancing, singing, playing musicals,

mimicry, and much more, conducted every month at prefixed

venues.

An exclusive sports event organized for all the

employees, divided by teams, to compete and contest

each other and display their array of talents in various

sports.

A Business initiative that focuses on confined, yet

challenging parameters / or targets for the

employees to take the leap, to jump over the

barrier and win.

An out and out Business event which

requires vigor, determination and strategy

includes a yearlong parameters and

targets for all the employees to achieve.

Page 9: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Challenge your Limits

Pushing your limits

Logistics

Page 10: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Challenge your Limits

Continuity

and Commitment

Page 11: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Why

• Energize the employee group

• Bond with leadership

• Open the channels of

communication

• Visibility

• Accessibility

• Approachability

• Drop the language

& cultural barrier

Page 12: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Model for Linking employee engagement

to Business Results

Enliven

Work Roles

Engagement

Strategy

Excel at

Performance

Achieve

Results

Reflex

Amplified for

Continuous

Engagement

Page 13: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Key Results

Page 14: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Key Results

Page 15: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Key Results

Network Expansion (Nos) Career Progression of Service Leaders to Branch Heads

Page 16: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

The Business Excellence Awards Advantage & Learning

1. A holistic assessment of the organization by qualified EFQM

assessors

2. The RADAR based score helps to rate the organisations

position in its journey to excellence

3. Identifies weak areas for the organisation to improve upon

4. Organisation wide awareness on excellence model

5. Enhances the brand image in the business community

Page 17: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Next Steps

Page 19: Rajesh GK - Dubai Quality Group | Dubai Quality Group€¦ · Rajesh GK Vice President ... 40+ nationalities One Brand – One UAE Exchange . ... Raise customer satisfaction levels

Thank You


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