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Ralph Paglia Interview Dealer Management Weekly

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DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads Tuesday, September 25, 2007 LATE & BREAKING NEWS LITHIA WILL SWITCH TO NO-HAGGLE: Lithia Motors Inc. will switch to no-haggle vehicle pricing at its more than 100 dealerships within three years, CEO Sid DeBoer says. The public retailer calls its program "Assured Cars and Trucks." In its first phase, Lithia sets maximum prices for new vehicles - generally less than automakers' sticker prices - that leave little room for negotiation. The pricing policy also covers used vehicles. Automotive News, September 24, 2007 Recent Related Digests: Lithia Motors Will Launch Separate Used-Car Chain WILHITE RESIGNS FROM HYUNDAI: Steve Wilhite has resigned as chief operating officer of Hyundai Motor America after a little over a year at the automaker....Mr. Wilhite's resignation comes just days before Hyundai's annual national dealer meeting in San Diego this Thursday...Mr. Wilhite's tenure at Hyundai has been rocky; speculation about his departure has been buzzing on the grapevine for months. AdAge.com, September 24, 2007 Recent Related Digests: Hyundai Seeks to Shed 'Value' Image in New Campaign Videos & Voices of Significance This Week http://www.automotivedigest.com/DealerMgmtWeekly.html (1 of 16)9/27/2007 5:30:26 PM
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  1. 1. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads Tuesday, September 25, 2007 LATE & BREAKING NEWSLITHIA WILL SWITCH TO NO-HAGGLE: Lithia Motors Inc. will switch to no-haggle vehicle pricing at its more than 100 dealerships within three years, CEO Sid DeBoer says. The public retailer calls its program "Assured Cars and Trucks." In its first phase, Lithia sets maximum prices for new vehicles - generally less than automakers' sticker prices - that leave little room for negotiation. The pricing policy also covers used vehicles. Automotive News, September 24, 2007 Recent Related Digests:q Lithia Motors Will Launch Separate Used-Car Chain WILHITE RESIGNS FROM HYUNDAI: Steve Wilhite has resigned as chief operating officer of Hyundai Motor America after a little over a year at the automaker....Mr. Wilhite's resignation comes just days before Hyundai's annual national dealer meeting in San Diego this Thursday...Mr. Wilhite's tenure at Hyundai has been rocky; speculation about his departure has been buzzing on the grapevine for months. AdAge.com, September 24, 2007 Recent Related Digests:q Hyundai Seeks to Shed 'Value' Image in New Campaign Videos & Voices of Significance This Week http://www.automotivedigest.com/DealerMgmtWeekly.html (1 of 16)9/27/2007 5:30:26 PM
  2. 2. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads Ralph Paglia ADP Dealer ServicesChallenges and opportunities facing ADP Dealer Services=========================================Advertisement========================================= This Week: Ralph Paglia Ralph Paglia joined the ADP Dealer Services Division, headquartered in Hoffman Estates, IL, as their Director of Digital Marketing responsible for OEM and National Accounts in March, 2007. He is focused on developing ADP's Digital Marketing growth opportunities with car companies and enterprise level dealer organizations. Prior to joining ADP, Ralph served as OEM Partnership Executive for the Reynolds and Reynolds Company of Dayton, OH.Ralph Paglia Director Digital Marketing1. When responding to an Internet sales lead, which comes first, ADP Dealer Services an e-mail or a phone [email protected] email response that provides the information requested by the customer is a non-negotiable aspect of successfully responding to Internet leads because it is what the consumer expects, and usually what they have been promised by the web site where they submitted their inquiry. However, immediately following that initial email, your most successful approach is to get the customer on the phone as soon as possible. The quick e-mail providing fast and written answers to the customer's questions can help you start to establish some rapport on the phone. 2. How do you handle a known subprime customer versus a customer with good credit or someone you can't identify?Where prime credit customers will get what they want, subprime customers need flexibility to switch to a different vehicle. The subprime http://www.automotivedigest.com/DealerMgmtWeekly.html (2 of 16)9/27/2007 5:30:26 PM
  3. 3. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leadsbuyer can come in looking for a truck and drive out in an economy car.If you don't know the customer's credit background, there are usually some quick giveaways. The customer could mention that they currently have a high interest rate on their existing note. The primary objective of making a connection with a prospective customer is to establish some level of positive rapport. One of the biggest mistakes most sales professionals make is getting into discussions around credit background before the customer has been to the dealership. 3. How do you handle your own dealership's Internet leads versus third party leads?With a dealership lead, the customer has indicated a certain level of acceptance and a willingness to do business with that dealership, or you would never have obtained the lead. It's only natural your own leads will close at a higher rate.One of the best practices with third party leads is to invite them to your web site. But do it quickly. Keep in mind those third party leads are probably going to several dealers at once. You're competing with other stores. It's like a horse race. The gun goes off and the fastest horse to the finish line wins. Time is super critical.With leads from your own web sites, you still have the burden of responding quickly, but there's a little more leeway, a little less work to do. You don't have to spend as much time convincing them your dealership is a good place to do business; they've already indicated that they are willing to do business with your store. 4. Are there differences in best practices between new vehicle shoppers and used vehicle shoppers?With a used car shopper, you're going to get into a lot more phone and physical running-around work than Internet work. New car shoppers will look more to the Internet. A used car shopper is looking for a specific vehicle online, and if the car that generated the lead is no longer available, then you need to tell them it's under contract, but that you have a number of other vehicles very similar to it. A new car buyer isn't as concerned with supply because he or she knows that the manufacturer will always make more, or your store can locate the vehicle they want.Compared to used car leads, whether or not you are successful in making a sale to a new car lead seems to depend a lot more on how you treat the customer than whether or not you have it in stock, or even the exact pricing specifics. Convenience is a very big factor in successfully handling new car leads. If the customer can get the deal done by phone and email and then come pick up their car in less than an hour, you'll get great CSI scores. =========================================Advertisement========================================= http://www.automotivedigest.com/DealerMgmtWeekly.html (3 of 16)9/27/2007 5:30:26 PM
  4. 4. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads Online shopping isn't about clicking. It's about closing.Online lead providers love to talk about how much traffic they generate. They're less eager to talk about how many sales they generate.Except AutoUSA. We consistently deliver the industry's top lead-to-close ratio. Click here to find out why. SIGNIFICANT NEWS News digested 09/17/2007 -- 09/21/2007 1) Analysts: Auto Sector Recession 'Armageddon' for Detroit2) JD Power: Large Pickup Market Share Hits 20-Month High3) Jim Press Aims To Increase Market Share While Shrinking Dealer Body4) US Health Agency Retracts Advice to Employees to Purchase Foreign Cars5) Megadealer Penske Boosts Profits with Foreign Franchises6) AutoUSA Initiative Results in High New-Car Closing Rate7) Automakers, Consumers Moving Towards Crossovers8) Hybrid Sales Jump 49% This Year9) GM Offering Zero Percent Interest to Move Out 2007 Models10)Another Marketing Exec Leaving VW11)Francisco Codina Leaving Ford12)JD Power Answers the Question: What Do Women Want? =========================================Advertisement========================================= http://www.automotivedigest.com/DealerMgmtWeekly.html (4 of 16)9/27/2007 5:30:26 PM
  5. 5. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing LeadsDEPARTMENTS Industry Conferences Coming UpPress Releases Worthy of ReadPeople Going PlacesWhat Industry Leaders are Saying"Elite Wheels" Vehicle Reviews =========================================Advertisement========================================= Industry Conferences Coming Up23rd Annual Clean Air Conference Breckenridge, Colorado, September 24 - September 27, 2007 International Trucking ShowLos Angeles, CA, September 28 - September 30, 2007Visit Calendar of Industry Events for More Information on These Events http://www.automotivedigest.com/calendar.asp?mod=calendar Return to top =========================================Advertisement========================================= Press Releases Worthy of Read http://www.automotivedigest.com/DealerMgmtWeekly.html (5 of 16)9/27/2007 5:30:26 PM
  6. 6. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing LeadsThis Week's FEATURED Industry Press ReleasesAuto Dealer Traffic Certified as Google AdWords Company For ThirdYear (9/19/2007)AutoTrader.com Ranks Highest In Overall Satisfaction Among Both New andUsed-Vehicle Services in J.D. Power and Associates Study (9/21/2007) Compli and Hudson Cook LLC Form Alliance to Provide Expert ComplianceContent to U.S. Auto Dealerships (9/20/2007) DataScan Field Services Contracts with Chrysler Financial for Off-LeaseInspections (9/17/2007) Georgia Auto Dealership Increases Internet Car Sales with Dealerskins WebSolutions (9/18/2007)Click here for more Industry Press Releases! =========================================Advertisement========================================= People Going PlacesWHO: Francisco Codina WHERE: Ford Motor Company WHAT:Francisco Codina, Ford Motor Co's US sales chief, is retiring on November 1. Codina, 55, has been group vice president of North American marketing, sales and service since early 2006. He joined Ford in 1977. His career included being head of the customer service division, general marketing manager for Ford division and president of Ford of Argentina. Ford has not named a replacement, but says it will begin a search immediately.READ ABOUT MORE PEOPLE!=========================================Advertisement========================================= What Industry Leaders are Saying http://www.automotivedigest.com/DealerMgmtWeekly.html (6 of 16)9/27/2007 5:30:26 PM
  7. 7. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads Analysts: Auto Sector Recession 'Armageddon' for Detroit:q "I'm predicting that we will be in a recession around the end of this year. Quite honestly, that would be an Armageddon type of scenario." -- Erich Merkle, director of automotive forecasting, IRM Incq "The Detroit 3 are struggling enough right now on what we forecast is a 16 million light-vehicle year for 2007." -- Ephraim Levy, analyst, Standard & Poor's Equity ResearchSourced From: Automotive News, September 17, 2007, page 1Return to top =========================================Advertisement========================================= Elite Wheels Vehicle Reviews Mazda6 Upgraded Inside and Out for 2007 Return to top =========================================Advertisement========================================= 1) Analysts: Auto Sector Recession 'Armageddon' for Detroit http://www.automotivedigest.com/DealerMgmtWeekly.html (7 of 16)9/27/2007 5:30:26 PM
  8. 8. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads Situation q These are not happy days for Detroit 3: sales down 7.9% in 2007, car salesdeclined 13.5%q Market share for GM, Ford, Chrysler continues slide, down almost 3percentage points in 1st 8 months of 2007q US automakers have been bleeding market share for years in a robust marketq New-vehicle sales in US haven't dipped below 16M since 1998q Car-truck sales trailed 2006 in 6 of 8 months in 2007; sales have been downfor 3 months in a rowq Even Toyota suffered sales declines in July and Aug Significant PointsqSome analysts see signs of an auto recession qHas not been full-fledged auto recession since early 1990s qLast 8 years (1999-2006) have been best in history of US auto industry qDetroit 3 have lost 18.5 points of market share; fallen from 69.8% in 1998 qIn 1998, Detroit 3 sold 10.9M new cars and light trucks; in 2006 they sold 8.9M qIf market dropped to 14M, the Detroit 3 would be looking at annual sales of 7MRead QuotesClick Here for Full Digest and Source Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23128 Sourced From: Automotive News, September 17, 2007, page 1Return to top =========================================Advertisement========================================= 2) JD Power: Large Pickup Market Share Hits 20-Month High http://www.automotivedigest.com/DealerMgmtWeekly.html (8 of 16)9/27/2007 5:30:26 PM
  9. 9. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads Situation q Large pickup market share has hit 20-month high of 14.9%, says JDPower reportq And net prices for large pickups being driven closer together by intensecompetitionq Incentive spending on large pickups was $4.5K on average in August,playing a key role in driving salesq Incentives haven't been that high for large pickups since July 2006 Significant PointsqPrice gap for the 7 large pickups narrowed from $4.8K in Jan to $3.4K in August qLoyalty ratings among large pickup owners hit 74.2% in August qThat's 2nd-highest it's been in past 20 monthsClick Here for Full Digest and Source Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23098 Sourced From: J. D. Power and Associates, September 19, 2007Return to top =========================================Advertisement========================================= 3) Jim Press Aims To Increase Market Share While Shrinking Dealer BodySituation q Jim Press made surprise career move to join Chrysler LLC; said time was right forjob changeq New job as vice chairman/president gives him opportunity to apply lessonslearned at Toyotaq Chrysler in midst of turnaround; lost $680M in 2006 and $2B in 1st quarter of2007 Jim Pressq Cerberus Capital Management LP bought 80.1% stake in Chrysler in Augustq Number of Chrysler dealers may have to be reduced to strengthen network Significant PointsqMr Press expects Chrysler and other US automakers to re-gain market share qChrysler's effort to shrink dealer base would continue qCompelled by Cerberus's offer to help rebuild American icon http://www.automotivedigest.com/DealerMgmtWeekly.html (9 of 16)9/27/2007 5:30:26 PM
  10. 10. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing LeadsqChrysler hadn't made responses necessary to keep retail organization profitable qCerberus making moves to build top-notch management teamRead QuotesClick Here for Full Digest and Source Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23097 Sourced From: Detroit News; The Wall Street Journal, September 21, 2007Return to top =========================================Advertisement========================================= 4) US Health Agency Retracts Advice to Employees to Purchase Foreign CarsSituation q Under mounting pressure, US Department of Health and Human Services issuedapology for advising 67K employees to purchase Japanese or S Korean carsq Move shows that Detroit 3 still have some clout, despite recent political defeatsq Including tighter fuel economy rules recently passed by Senateq Department e-newsletter advised buying Toyota, Honda, or Nissan over Chevy,Ford, or Dodge to cut back on fuel costsMichael Leavittq Michigan's 15 House Representatives all complained to Health and HumanServices Secretary Mike Leavitt Significant PointsqE-newsletter listed top 12 "green" cars, according to American Council for an Energy EfficientEconomy qAll 12 models were Japanese or S Korean qList included Toyota Prius and Yaris, Honda Fit and Hyundai Accent qAs well as hybrid versions of Nissan Altima, Honda Civic, Toyota CamryClick Here for Full Digest and Source Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23113 Sourced From: Financial Times; Detroit News September 21, 2007Return to top http://www.automotivedigest.com/DealerMgmtWeekly.html (10 of 16)9/27/2007 5:30:26 PM
  11. 11. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads 5) Megadealer Penske Boosts Profits with Foreign FranchisesSituation q US-made autos have declined in sales volume over the past several yearsq Penske Automotive Group began buying foreign franchises several years agoq Now PAG is expanding its overseas franchises, totalling 145 in UK, Germanyq JP Morgan analyst Ed Yruma: PAG focus on import brands largely overlookedby othersq PAG won sole right to distribute Smart cars in US due partly to globaloutreach Significant PointsqAnalysts see Penske as 1 dealer capable of bringing global market to the US qLuxury autos, imports make up 95% of Bloomfield Hills, MI-based megadealer qDiversification has helped Penske weather sales decline in N American market qTotal US sales fell 2.8% in Aug, to 11M, lowest year-to-date total since 1998 qNew-car sales up 2.2% in UK, where 90% of PAG's non-US sales are concentratedRead QuotesClick Here for Full Digest and Source Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23126 Sourced From: Detroit News, September 17, 2007Return to top 6) AutoUSA Initiative Results in High New-Car Closing RateSituation q Kain Automotive, training/consulting group, ran 6-month study of leadprovidersq Kain found that among 80 dealers, Jan-June, AutoUSA close rate at 11.61%q 2nd-closest to AutoUSA is Autobytel, about 3% behind, both way ahead ofthe restq AutoNation pleased by close rate through AutoUSA, 20% higher than otherproviders Significant PointsqHigh AutoUSA close rate attributed to close partnerships w/ top websites qTop-rated websites include Edmunds.com, Kelley Blue Book, MSN and Yahoo! qAutoUSA increased capital expenditures, hired top-notch employees to reach goals qAutoUSA employees hired for technical expertise and customer-oriented focus http://www.automotivedigest.com/DealerMgmtWeekly.html (11 of 16)9/27/2007 5:30:26 PM
  12. 12. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing LeadsRead QuotesClick Here for Full Digest and Source Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23117 Sourced From: AutoUSA Press Release, September 17, 2007 Return to top 7) Automakers, Consumers Moving Towards CrossoversSituation q More consumers reject minivans, truck-based SUVsq Looking at crossover utility vehiclesq They're like an SUV but built on car chassis for smoother ride 2008 Ford Taurus Xq Crossover sales also impacting minivansq Ford, GM no longer selling minivansq Chrysler hopes innovation holds its minivan customers Significant PointsqCrossovers outsold truck-based SUVs for 1st time last year; 2.4M total units qMore than 50 models are now on market; could be 80 in 2 years qCrossovers range from small 4-passenger to models that seat 8 qDetroit automakers hope to recapture customers who abandoned SUVs qDetroit's market share under 50% for 1st time ever qFord crossover sales up 44% this yearRead QuotesClick Here for Full Digest and Source Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23109 Sourced From: AP via MSNBC, September 21, 2007Return to top 8) Hybrid Sales Jump 49% This Year http://www.automotivedigest.com/DealerMgmtWeekly.html (12 of 16)9/27/2007 5:30:26 PM
  13. 13. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads Situation q Sales of hybrid vehicles up 49% so far in 2007q Midwest region leading charge; sales there up 47% Significant PointsqOK leads all states w/ 143% jump in hybrid sales qRL Polk says 215,997 new hybrid vehicles registered in 2007 qToyota Prius and Camry Hybrid most popular models qHI only state to register decline in hybrid sales qElsewhere, West region up 52%, Northeast up 49%, South up 42% qAnalysts say hybrid sales likely to surpass 300K units this yearRead QuotesClick Here for Full Digest and Source Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23129 Sourced From: AP via Detroit News, September 18, 2007Return to top 9) GM Offering Zero Percent Interest to Move Out 2007 ModelsSituation q GM giving zero-interest loans of up to 5 years on some 2007 Chevy Silveradoand GMC Sierra large pickups to clear them outq Program designed for GM to "continue its sales momentum" and clear 2007models from lotsq Program also offering $1K discounts on models including 2007 Chevy Impalaand Saturn Ion sedans, GMC Yukon SUVsq Leihmann Brothers analyst Brian Johnson says GM will be challenged to clearout light trucks Significant Pointsq$1K discount also being given on 2008 Buick Lucerne and Pontiac G6 models qChevy Silverado saw 2.2% sales decline this year through Aug qGMC Sierra saw 2.4% sales decline through Aug 2007 qLarge pickups represent about 25% of GM's US salesRead QuotesClick Here for Full Digest and Source Article: http://www.automotivedigest.com/DealerMgmtWeekly.html (13 of 16)9/27/2007 5:30:26 PM
  14. 14. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leadsqhttp://www.automotivedigest.com/view_art.asp?articlesID=23131 Sourced From: Detroit News, September 21, 2007Return to top 10) Another Marketing Exec Leaving VWSituation q David Goggins has left position as director of product marketing and strategy atVW after 14 monthsq Kerri Martin, former director of brand innovation, and Karen Marderosian, formerdirector of marketing and brand experience, also left VW this yearq Goggins is going back to Bentley, where he had been marketing chief until July2006 David Gogginsq VW sources say marketing dept is being overhauled as company moves to Virginiafrom Detroitq And few of current marketing team will be asked to move along w/ company Significant PointsqMartin brought on ad agency Crispin Porter during her tenure q9 key employees have left VW in past 18 months qThis year VW has seen stalling sales due to lack of new productRead QuotesClick Here for Full Digest and Source Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23130 Sourced From: ADWEEK, September 21, 2007Return to top 11) Francisco Codina Leaving Ford http://www.automotivedigest.com/DealerMgmtWeekly.html (14 of 16)9/27/2007 5:30:26 PM
  15. 15. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads Situation q Francisco Codina, group VP of marketing, sales, and service leaving Ford onNov 1 after 30 yearsq Ford president of the Americas Mark Fields gave Codina credit for starting tostabilize retail market shareq Even though company has missed key retail share objectives in past severalmonths Francisco Codinaq Shoring up consumer sales critical to Ford's ability to stop losing money, limitjob cutsq But all of Detroit 3 still having trouble convincing consumers to buy theirproducts Significant PointsqRumors have spread throughout Ford for months that Codina would be leaving qFord currently has 44K N American job cuts underway qFord's retail market share fell to 12.5% in July, after hovering around 13% qIf Ford hires a new CMO to replace Codina, it will have 41 corporate officers qDown from 53 corporate officers when turnaround plan was announced in Jan 2006Read QuotesClick Here for Full Digest and Source Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23096 Sourced From: Detroit Free Press; Detroit News, September 21, 2007; AdAge, September 21, 2007Return to top 12) JD Power Answers the Question: What Do Women Want?Situation q Luxury car w/ highest male ownership is Audi RS4; w/ highest femaleownership is Volvo S40q Women's top 10: sensible, entry-level cars, small SUVs; stress safety, 2008 Volvo S40quality, reliability, valueq Volvo brand dominated top 10 w/ 3 winners; #1 luxury brand for femaleownership overallq Most popular, w/ 58.3% of all female buyers, was VW's New Beetleq Including non-luxury brands, Suzuki was # 1 brand purchased by womenthis yearq JD Power's Power Information Network's survey of cars w/ highestpercentage of female ownership Significant Pointshttp://www.automotivedigest.com/DealerMgmtWeekly.html (15 of 16)9/27/2007 5:30:26 PM
  16. 16. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads q Men more likely to buy cars w/ their heart; women w/ their head q Volvo popularity doesn't translate to sales: S40 sale down about 17% YTD q BMW 3 Series sales up about 25%; not on PIN's top 10 list of women's favorites q Including non-luxury brands, women bought 37.3% of new vehicles in 2007 thru Aug q Most popular luxury list purchased by women are entry level for their respective brandsRead QuotesClick Here for Full Digest and Source Article:q http://www.automotivedigest.com/view_art.asp?articlesID=23110 Sourced From: Business Week, September 20, 2007Return to top To advertise in Dealer Management Weekly, Click Here or email [email protected] Unsubscribe go to http://www.automotivedigest.com/unsubscribe.asp http://www.automotivedigest.com/DealerMgmtWeekly.html (16 of 16)9/27/2007 5:30:26 PM
  17. 17. Automotive news - From AutomotiveDigest.com http://www.automotivedigest.com/ (1 of 2)9/27/2007 5:30:33 PM
  18. 18. Automotive news - From AutomotiveDigest.com http://www.automotivedigest.com/ (2 of 2)9/27/2007 5:30:33 PM
  19. 19. Automotive news - From AutomotiveDigest.com Tips q Write Phone Scripts that Seal the Deal. Cars.com q Make It Personal: Communication is Key. Cars.com q To BDC or Not to BDC?: Staffing strategies that drive online sales success.Robert Harkins Cars.com AON, Resource q Stop the Turnover: Seven Basic Reasons Salespersons Fail Automotive Automotive Profit Builders, Inc. (Compliance): q It is about an Automotive Sales Process... Not Just the Right Skill Set JRC Training Solutions "Do not try to reach 100% of your service q Not Closing Slam Dunk Sales? Make Sure it is not a Ticking Bomb that contract penetration by Blows you out of the Salepacking payments, not Bob Janetreporting cash dealsover $10,000, anddoing any thing that looks at least bit illegal Tools in selling extendedservice contracts."www.aonwarranty.com Dave Robertson President, Assn of F&I http://www.automotivedigest.com/tips_and_tools.asp (1 of 3)9/27/2007 5:30:34 PM
  20. 20. Automotive news - From AutomotiveDigest.com Professionals: q Give Every Lead Its Due: Perception, Process and Persistence Drive theDave Robertson Sale. "Don't use the wordPresident, Assn of F&I Cars.com'best' when discussing aProfessionals:finance charge." q Emails that Sell Cars: Templates Save Time, Personalization Saves the Sale."Do give new and usedCars.com www.afip.comvehicle customersq Equally Equipped: Small Town Dealers Find Competitive Boost with Cassie Broemmerample time to review Online Advertising.Director of Marketing,loan documents beforeCars.com Van Tuyl Automotive:signing and definitely q Combating Low Grosses: Use Warranties & Service Contracts As a Salesbefore leaving the Tool"Don't let Internet Salesdealership" people cherry pick Bob Janet leads that come into thewww.afip.com/home. q Make More Money: Sell and Service More Cars to Women! dealership. A lead is aaspAWARE for Women lead is a lead."Mike Johnson q New Tool for the Web Savvy: How (and WHY) to Implement BehavioralOwner, AntelopeTargetingvanenterprises.comValley Ford: Jumpstart Automotive Media "Do encourage yoursales team in inquireinto the tastes, lifestyle,Got a Tip or a Tool for Dealer Management? Send us your great ideas.and driving habits ofprospects andcustomers to be sure Name:you get the right car forEmail: Submit your ideas and we'll post themthe right customer." on this page. Dealership:www.avford.comHugh Roberts My Tip orRawls Group: Tool: "Do practice selfcontrol when you are Send Tip or ToolClear Formdealing with a memberof a family owneddealership. Back offand give the kid somespace. And avoid http://www.automotivedigest.com/tips_and_tools.asp (2 of 3)9/27/2007 5:30:34 PM
  21. 21. Automotive news - From AutomotiveDigest.com parent-childcomparisonsparticularly if you havea dominate personality.The kids are going todo things differentlyand may be just ascompetent as theirparents." www.rawlsgroup.com2007 Automotive Information Network, Inc. All rightsreserved.Privacy Policy http://www.automotivedigest.com/tips_and_tools.asp (3 of 3)9/27/2007 5:30:34 PM
  22. 22. Automotive news - From AutomotiveDigest.com Please enter the following information to login and gain Free Access to Automotive Digest and Automotive Information Network, Inc. Premium content.Please enter your e-mail and password to sign in: E-mail:Not a Member? Register for FREE!LoginPassword:Forgot Your Password? Send us your emailaddress, and well send you your password. E-mail:Submit 2007 Automotive Information Network, Inc. All rights reserved. Privacy PolicyRegister for a FREE login http://www.automotivedigest.com/VisitorLogin.asp?lb_redirect=FALSE9/27/2007 5:30:36 PM
  23. 23. The Warranty Group, Premier Provider of Extended Product Service Plans q HOME q PRODUCTS q SERVICES q COMPANY q INTERNATIONAL q CAREERS q CONTACT Product Warranties Personal Safeguard Search The Warranty Group The Warranty Group specializes in underwriting, administration and marketing of warranty and service contracts for manufacturers, retailers and distributors of consumer electronics, appliances, homes, autos as well as credit card enhancements and travel and leisure programs through a global organization providing innovative business solutions.Snapshot of our global capabilitiesProduct Warranties Automotive Programs that increase revenue and customer satisfaction.Home Warranty Coverage that makes home life more enjoyable.Consumer Electronics From plasma to PC, we make it better. http://www.thewarrantygroup.com/ (1 of 3)9/27/2007 5:30:41 PM
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  25. 25. The Warranty Group, Premier Provider of Extended Product Service Plans The Warranty Group Announces Agreement with United Country:Resource Automotive and Resource Dealer Group announce promotions:Another One Moves to Downtown: Contact - Privacy - Legal 2006 The Warranty Group. http://www.thewarrantygroup.com/ (3 of 3)9/27/2007 5:30:41 PM
  26. 26. http://www.chrome.com/landingpages/construct_banner_DMW_Sept18.do Chrome Construct The Vehicle Research, Configuration and ComparisonTool for Automotive Website Development. LEARN MOREProductDetails Case Study: How Vehix.Contact Chrome today to learn how Chrome Construct can minimize yourcom saved developmentdevelopment time, deliver the most accurate and up-to-date vehicletime and increasedpricing and options to your end-users, and make it simple to constructcustomer satisfaction withthe systems you need. Chrome's web services, Name: * Case Study: How Adiciouses Chrome's web servicesto increase online trafficCompany: *and revenue for automotivesitesPhone: *WhyChromeEmail: *ChromeState: *Home To learn more, contact us today at SubmitReset* Required Fields800-936-8906, Press #2, and aChrome Construct combines vehicleChrome representative will assistresearch, configuration andyou.comparison tools into one web service, making it easy for you to construct systems that display and configure vehicles. At Chrome Systems, we acquire, normalize, analyze, and improve raw automotive data, then align it with a comprehensive web service interface. http://www.chrome.com/landingpages/construct_banner_DMW_Sept18.do (1 of 2)9/27/2007 5:30:44 PM
  27. 27. http://www.chrome.com/landingpages/construct_banner_DMW_Sept18.doYou simply write the calls that allow your application to use our data, then present that data the way your business needs itin high-powered dealer sites, or information-rich portal and media sites with no complex database schemas to build and maintain. It's simple, flexible and complete...it's Chrome Construct!Privacy Policy 2007 Chrome Systems, Inc.All Rights Reserved. http://www.chrome.com/landingpages/construct_banner_DMW_Sept18.do (2 of 2)9/27/2007 5:30:44 PM
  28. 28. SignupHOME FIND A DEALER ABOUT AUTOUSACREDIT CHALLENGEDDEALER LOGINWelcome to AutoUSA! BECOME AN EDMUNDSFind out what nearly 5,000 dealers already know: AutoUSA is the PREMIER DEALER TO:most effective source of online customers in the business. Increase targeted traffic to your websiteMore than 80% of car buyers in your market use the Internet to research vehicles and comparedealerships. AutoUSA makes sure your dealership gets the attention and the sales it deserves Increase qualifiedthrough our Online Customer Acquisition NetworkSM. customer phone calls Increase in-marketWith AutoUSA, your dealership is presented to consumers on the webs most popularlead volumeindependent automotive sites. Only AutoUSA has priority status with all the top websites, includingEnhance your dealership'sEdmunds, Kelly Blue Book, MSN Autos, AOL Autos, Yahoo! Autos, NADA Guides, Intelliprice andbrand with ready-to-buymore. Plus, unlike lead aggregators, we never generate low-closing leads using email campaigns online customers in yourand giveaways and thats a promise you can bank on. In fact, were the only service in the area looking for theindustry willing to pledge our principles in writing Click here to view our pledge.make and model you sell! Acquiring customers is just the start. Before you ever see a single name, we scrub and filter theJoin a Network thatcustomer data you receive, so you get nothing but legitimate, motivated buyers. That means yourDelivers Results.closing rate will be higher and your cost per sale will be lower with AutoUSA than with any otherComplete the form to haveelement of your marketing program, including TV, radio and direct mail. someone contact you or call 1-800-243-9935Why spend your advertising dollars anywhere else? Sign up with AutoUSA and increaseyour sales today!REGISTRATION FORMName*Dealership Name TelephoneExt*Email *Dealership Address City--* ZipStateAUSA Product of Interest New Car Referral Program Submit* Required Online Customer Acquisition NetworkSM http://admin.autousa.com/pub/DealerSignup/Signup.aspx?id1=AutomotiveDigest&id2=februaryintextual20079/27/2007 5:30:48 PM
  29. 29. Dealers - Increase Your Profits by Using ATC Open Today. http://atcopen.form25.com/ainr_dmnews (1 of 2)9/27/2007 5:30:51 PM
  30. 30. Dealers - Increase Your Profits by Using ATC Open Today. Register NowPrivacy Statement | Questions or Problems Powered by LeadGenPro v2.00Copyright 2007 MarketPathSolutions LLC. All Rights Reserved. http://atcopen.form25.com/ainr_dmnews (2 of 2)9/27/2007 5:30:51 PM
  31. 31. Kelley Blue Book | The Trusted Resource for over 80 Years.REPORT VALUEHOME ABOUT US PRESS ROOM CONTACT US FAQ PLACE ORDERGET ALERTS http://www.800bluebook.com/dealer_product_showcase.shtml (1 of 2)9/27/2007 5:30:57 PM
  32. 32. Kelley Blue Book | The Trusted Resource for over 80 Years.DEALER SOLUTIONSPARTNER SOLUTIONSOEM SOLUTIONS BLUE BOOK DEALER SHOWCASE DATA & INTEGRATION TOOLS KBB.COM ADVERTISING PUBLICATIONS LEADDRIVER - TRADE-IN KARPOWER ONLINEDATA & INTEGRATION TOOLSUSED CAR CDM DIGITALLOTPOWERSYSTEMMARKET RESEARCHOLDER CAR KARPOWER ONLINELEADDRIVER - TRADE-INEARLY MODEL CDM DEALER SERVICESMOTORCYCLE LOCAL INSIDER REPORTMOTOR HOME POCKET KARPOWERTRAVEL TRAILER WINDOW STICKERSNEW CAR BLUE BOOK CLASSIFIEDSRESIDUAL VALUE DATA & INTEGRATION TOOLSSIGN UP FOR PRODUCT ALERTSKARPOWER ONLINE LIMITED TIME OFFER REPORT A VALUEDont be left behind! Learn about new product KARPOWER Online is now available. Sign up today for the most advanced pre- This feature allows you to report a KBB valueupdates and releases the second they areSign up today!owned retailing product in the industry. Signfor investigation by our research team toavailable from Kelley Blue Book.up today and receive one month free. verify its accuracy. privacy policy - 2007 by Kelley Blue Book Co., Inc. All Rights Reserved. http://www.800bluebook.com/dealer_product_showcase.shtml (2 of 2)9/27/2007 5:30:57 PM
  33. 33. Network Solutions Voice | DealerSuite.com SELL CARS PARTS AND SERVICE PROFITABLY FAQ Products & Training Subscription Support Solutions ServicesApplicationsYou are here: DealerSuite > Products & Services > Dealership-Wide Solutions > NetworkSolutions > Network Solutions VoiceNetwork Solutions Voice Search DealerSuite.com ADP Network Solutions Voice WELCOME RELATED LINKS Network Solutions Home Network Phone ASP About Us Network Phone Contact Us Enterprise Documentation Network Phone Members Home PageSuccess StoriesQuick FindDealer Testimonial DealerSuite LoginDriving Results Through Login AssistanceDealer Services Canada ADP's IntegratedDealerSuite SitemapSolutions. Click Here Print Page Dealer Services Int'l For DealerSuite.com support call 877.483.9171 option 3 To learn how ADP Dealer Services can help your business, call 888.424.6342 Old phonesystems canbefrustratingdue tolimitedfunctionality,poorscalability,and aninability to http://adp.dealersuite.com/DSHome/ProductsServices/dealerSolutions/networkSolutions/voice/index.jsp (1 of 4)9/27/2007 5:31:06 PM
  34. 34. Network Solutions Voice | DealerSuite.com support yourbusinessneeds.NetworkPhone withan IPtelephonyplatform willeasilychange andgrow tomeet yourdealershipneeds.ADP's Network Phone ASP ADPsNetworkPhone ASPis a selfsufficientphonesystem thatincludes notonly thephones, butthe phonelinesincludinglocal andlongdistanceservice,software,and systemmaintenanceas well.ADPsNetworkPhone ASPdelivers theupgrades,thehttp://adp.dealersuite.com/DSHome/ProductsServices/dealerSolutions/networkSolutions/voice/index.jsp (2 of 4)9/27/2007 5:31:06 PM
  35. 35. Network Solutions Voice | DealerSuite.commaintenanceand providescallinganywhere inCanada andthe U.S. allfor one,simple, fixedfee per user. Click Herefor moreinformationon ADPNetworkPhoneEnterprise.ADP's Network Phone Enterprise ADPsNetworkPhoneEnterpriseallowsintegrationto ADPs w.e.b.Suiteand w.e.b.CRMsystemsgiving youremployeesinstantaccess tocompletecustomerinformationwhen theyanswer thephone.Employeescan nowrecognizehttp://adp.dealersuite.com/DSHome/ProductsServices/dealerSolutions/networkSolutions/voice/index.jsp (3 of 4)9/27/2007 5:31:06 PM
  36. 36. Network Solutions Voice | DealerSuite.comand greetcallers,armed withinformationto addresstheirimmediateneeds. Click Herefor moreinformationon NetworkPhone ASP.About Us | Press Releases | User Agreement | PrivacyPolicy | ADP Inc. Use of this Web site constitutes acceptance of theDealerSuite User Agreement and Privacy Policy. 1999 - 2007 ADP, Inc. http://adp.dealersuite.com/DSHome/ProductsServices/dealerSolutions/networkSolutions/voice/index.jsp (4 of 4)9/27/2007 5:31:06 PM
  37. 37. Welcome to the Autobytel Dealer ExtranetTracking High Quality Customers in your local area?Do you know how many high quality, serious car buyers in your area are asking for the make and model that youare selling? Find out now! Fill out this simple form to get a quality customer estimate for your dealership and letAutobytel put your Dealership First to close more car sales, more cost-efficiently! In addition to new car customers, our Special FinanceLeads program provides Fresh Credit Applications fromcustomers applying for auto loans in your area. Our experience in special finance lending will help you customizea program to maximize your used car sales and F&I opportunities. If you're ready to fulfill the promise of online auto sales, contact us immediately: Bob ChikaScott Pechstein Special Finance LeadsNational Sales Director [email protected]@autobytel.com Phone: (877) 264-Phone: (800) 785-4489 7989 * Indicates required fieldsName: *Dealership:*Telephone: * Email:*Franchise: Select... * Select... Select... http://www.autobyteldealer.com/index.cfm?pageCall=estimator (1 of 2)9/27/2007 5:31:11 PM
  38. 38. Welcome to the Autobytel Dealer Extranet Zip Code:* Lead10 Miles10 Miles10 Miles Radius:15 Miles15 Miles15 Miles25 Miles25 Miles25 Miles50 Miles50 Miles50 Miles75 Miles75 Miles75 Miles100 Miles 100 Miles 100 MilesI would like more information about:Sales Leads (Check all that apply)Special Finance Leads Submit http://www.autobyteldealer.com/index.cfm?pageCall=estimator (2 of 2)9/27/2007 5:31:11 PM
  39. 39. Polk Lead Scoring http://www.polkleadscoring.com/9/27/2007 5:31:15 PM
  40. 40. The Dealer's Hostile Regulatory Environment Skip intro http://www.compli.com/appraisal/9/27/2007 5:31:18 PM
  41. 41. ELITE WHEELS REVIEWMazda6 Upgraded Inside and Out for 2007By: Mac Gordon / AutomotiveDigest [email protected] Vehicle Analysis: Called the S Sport VE for short, the Mazda6 Sport Wagon is a sport value, enhanced in several way for the 2007-model edition. Built at the Ford-Mazda plant in Flat Rock, MI along with Fords trendy Mustang upgrades include several features not found in other midsize bracket products, such as Malibu, Accord and Altima. Powering the Mazd6 is a Ford-built 3.0L DOHC 24-valve engine rated at 212 hp, incorporating variable valve timing (VVT) to maximize low-end torque and high-rpm power. The test model had 6-speed AT with manual mode, front-wheel-drive and independent front/rear suspension afford good performance, earning a recommended rating from both Consumer Reports and Consumer Guide. All features come standard on the Sport VE, and there are lots of them. Look for 17-inch alloy wheels, side sill extensions, rear spoiler, body color sport grille, black-trimmed tail light bezels and headlamp housing, sport-type dual exhaust outlets, 8-way power drivers seat, leather-wrapped (tilt and telescopic) steering wheel/shift knob/hand brake, 60/40 split fold-down rear seats, dual remote power mirrors, AM/FM/CD with in-dash 6-disc CD changer and Sirius Satellite radio-compatible audio, retractable/removable cargo cover and net among them. Fully-equipped, the S-VE wagon tips the cash register scales at $25,215, which includes optional Sirius Satellite radio ($430) although the capability is standard. The test vehicle delivered an average of 20 mpg both city and highway, thanks in large measure to the VVT engine, although the stickered EPA rating gave highway mileage an average of 27 mpg.Safety and Convenience:Mazda6 is packaged with six airbags dual front, side and side air curtains. Body construction is triple H (extra strong) in description, with anti-lock brakes, electronic brake distribution (EBD) and traction control standard. They havent forgotten front and rear stabilizer bars, either, making them standard equipment to minimize rollovers. But Electronic Stability Control (ESC) is not available.Standard features include remote keyless illuminated entry, anti-theft alarm and engine immobilizer, tinted glass with sunshade, coat hooks, coin holder and cup holders.Mazda6 is warranted for 3 years/36,000 miles bumper-to-bumper including 24-hour roadside assistance. The powertrain warranty runs 5 years/60,000 miles, with 5 years/unlimited miles corrosion repair.Observations: Ergonomically, the Mazda6 was roomy in front with sufficient head room and, as the inspiration for Fords Fusion, more legroom than many competitors. Initial quality is vastly improved. The S-VE edition, and a hatchback sedan style is available, adds a power bucket seat with height and lumbar adjustments with an easy-to-use release to fold the split seats. Nicely-appointed trim gives the wagon a neat cache with ride quality close to that of rivals Accord, Camry and Passat. Smooth as silk on handling and ride. The engine and tire noise could be quieter, but there was no growl over bumpy surfaces. Mazda6 definitely belongs on an midsize wagon shopping list. Autos.com: 4 out of 5 stars for performance and handling, 3 stars for comfort and convenience. Most impressive is the 6's steering. Turn-in is sharp, and the variable-assist rack-and-pinion system provides goodfeedbackand little need for correctionathigher speeds. Automobile
  42. 42. Automotive Sales Training - BZ ResultsAutomotive Sales TrainingGet Your FREE Automotive Sales Training ProposalFull Name: Dealership Name: Dealership Phone: Email:We respect your privacy BZ Results Automotive Sales Training SolutionBZ Results Automotive Sales Training Solution offers dealers a complete system to improve dealership results by helpinghttp://bzresults.est3.bzresults.net/custom/bz-sem/semBZ_training.jsp?cid=bn4 (1 of 3)9/27/2007 5:31:22 PM
  43. 43. Automotive Sales Training - BZ Resultsdealers prioritize areas of opportunity, assess their current state in those designated areas, introduce and implement proven best practices for better results and create a dealership specific Action Plan that details specific realistic tasks and assignments for completion by dealership team members. Our CRM Boot Camp Training Objectives: q Develop & design your dealership'sCRM vision / strategyq Gather all dealership stakeholderstogether to craft the dealershipsCRM Vision, Strategy & Action Planq Identify your dealerships CRM ?VitalStatistics? and create a game-planfor regular monitoring of those statsto learn where your CRM plan isworking and/or where it needsimprovement.q Create a positive customershopping, buying and ownershipexperience that increases sales &service profitabilityq Create a realistic Action Plan thatcan help to guide your dealershiptowards the results you?re lookingto achieve.q Establish a game-plan for regularrecurring visits to monitor resultsand develop the skill sets of thosetending to your dealership?s CRMstrategyq Celebrate in your success!Learn more about Dealers Boot Camp Training Fill out the form and receive your FREE Automotive Sales Training Proposal. http://bzresults.est3.bzresults.net/custom/bz-sem/semBZ_training.jsp?cid=bn4 (2 of 3)9/27/2007 5:31:22 PM
  44. 44. Automotive Sales Training - BZ Results http://bzresults.est3.bzresults.net/custom/bz-sem/semBZ_training.jsp?cid=bn4 (3 of 3)9/27/2007 5:31:22 PM
  45. 45. GearSynch Home | Services | Resources | Testimonials | About Us | Contact | Partners | Site Map Email Collection Service for Car Dealers Special offer for Automotive Digest Subscribers What is it ? Gear Synch's MailMatch service for car dealers is a search of existing national "opt-in" email databases to find email addresses which belong to a dealership'scustomers. Once an email address for a dealership's customer is found, Gear Synchsends a message to the individual to confirm whether they want to receive emailsfrom the dealership in the future. Gear Synch then provides the dealership with theemail addresses for only those customers who wish to receive emails from thedealership! How does it work? Gear Synch works with a dealership to extract a list of customers, including theirpostal addresses, from the dealership's DMS. This is all the information required inorder to find the email address for a customer! Once the dealership's customerinformation is in hand, Gear Synch begins the search of national databases. Uponcompletion of the project, Gear Synch provides the dealership with a list ofcustomers and their email addresses - but only those desiring future contact fromthe dealership. The dealership is not charged for any email addresses for thosecustomers who choose not to receive emails from the dealership in the future. How long does it take? Using multiple consumer databases to maximize the number of email addressesfound, the process takes approximately 3-4 weeks*. What is the "Automotive Digest special pricing"? As a subscriber to Automotive Digest's newsletter, we believe your dealershiprealizes the benefit of having email addresses for its customers. We also believe yourdealership is more likely to be interested in Gear Synch products and services thanother dealerships. As such, we will offer our MailMatch service at a cost of $0.40*per customer email address found, limited to initial orders only. Subsequent orderswill be priced at $0.50 per customer email address found. Note: This pricing will only be in effect as long as our banner advertising is active inthe Automotive Digest Newsletter. Want to learn more? Call us at 1-800-697-3806 and mention the "Automotive Digest special pricing". We'llbe happy to answer any of your questions! Please note this offer is exclusively for Automotive Digest subscribers. As this web-page is not reachable from our main website, please bookmark it now or take note ofthe following URL: http://www.gearsynch.com/AutomotiveDigest.html *Restrictions apply; additional charges may apply. Gear Synch may terminate thisoffer at any time. Copyright 2007 GearSynch - All Rights Reservedhttp://www.gearsynch.com/AutomotiveDigest.html9/27/2007 5:31:25 PM
  46. 46. Auto Industry Forum - powered by vBulletinUser Name User NameRemember Me?Auto Industry ForumPassword Log inRegisterFAQPremium SubscriptionsCalendar SearchToday's PostsMark Forums Read Welcome to the Auto Industry Forum.Welcome to Auto Industry Forum - an automotive industry forum for professionals to discuss anything related to the automotive industry. Our goal is to become the leading resource for information exchange within the automotive industry. Please register now to join the Auto Industry Forum!(It's FREE, fast, and easy!)Forum Last PostThreads Posts Hottest Topics New Members - Post Here! (63 Viewing) Autostox - Auto Industry Prediction...New to AutoIndustryForum.com? Please feel free to introduceby autostox.com 132 360yourself here! 09-06-2007 01:57 PMHello everyoneThe Latest Buzz (52 Viewing) by lauraslyz103 328Discuss the latest topics and trends in the automotive industryToday 08:58 PMhttp://www.autoindustryforum.com/forum/ (1 of 3)9/27/2007 5:31:36 PM
  47. 47. Auto Industry Forum - powered by vBulletin Fuel Prices - Are they really that bad?Rants and Raves (38 Viewing) by UpBus.com49 202Have an opinion or a complaint? Post it here! 08-19-2007 06:22 AM Hot Conferences (13 Viewing)CRM Conference in Marina Del Rey Last...Questions or comments about the next upcoming conference?by DealerEd 10 60Post here! 09-04-2007 05:09 PM Other Forums Stop working with you muscles, useGeneral Auto Industry Forum (71 Viewing) your...Forum for questions & comments relating to the auto industry 75 277 by orellGeandain general Today 10:04 PM Legal Questions & Answers (18 Viewing)If you have questions regarding the law, please post them An interesting Query - Cosigned with an...here.by mchastek 11 49(NOTE - Always consult an attorney, this is NOT for legal 08-31-2007 07:13 PMadvice!) Industry News Digests (41 Viewing)AD.COM - Is The World Really Running...Read the latest automotive industry news fromby BluffGuy 77 107AutomotiveDigest.com! 07-31-2007 04:05 AM make money online fastOff-Topic (58 Viewing) by makemoneyoonline 36 130Feel free to post anything unrelated to the other forums here Today 08:09 PM Site Comments/Feedback/Suggestions (14Any other Automotive Forums?Viewing) by HTDI-Brian 939Let us hear what you think!07-27-2007 05:24 PM Mark Forums ReadView Forum Leaders What's Going On?Currently Active Users: 1315 (50 members and 1265 guests) http://www.autoindustryforum.com/forum/ (2 of 3)9/27/2007 5:31:36 PM
  48. 48. Auto Industry Forum - powered by vBulletin Most users ever online was 1625, 07-07-2007 at 04:44 AM.josephburn, contalenssss, orellGeanda, finomeneres, Loomloli, Methhbbr, Admizessedush, LONGESEAMBGAG, CindyLavender,craduassy, poulgeple, frutleste, GregBizon, CialsBredfs, OEIISJJEsjjz, dralandex, rickykemp, retamdfghe, mchastek, Ruineevoiff,Felmiterialek, lauraslyz, pongeystrhjst, makemoneyoonline, vittrazw, ruhammazahav, DalpMumpbella, nitrogen, pitupitugogo,editdiarm, olkdesrc, groumoure, Phlrdods, DumnEncoulmoK, Sncdcghj, gerald, Umbroet, hrtgfferdfd, Peequeengeque, Odonopdiump,FilippoCirri, khyelle, DrthDtery, Hausarzt*Nik, RobaRoy, RobertSEs, Bumtersonw, lestersun, immurpoms, jessyfurAuto Industry Forum Statistics Threads: 502, Posts: 1,552, Members: 4,141Welcome to our newest member, LoomloliToday's Birthdaysjeff_kershner (32)Forum Contains New Posts Forum Contains No New Posts Forum is Closed for Posting All times are GMT -8. The time now is 11:31 PM.Contact Us - Auto Industry Forum - Archive - Top Powered by: vBulletin Version 3.0.14Copyright 2000 - 2007, Jelsoft Enterprises Ltd. Style Design by vBStyles.com 2005 AutoIndustryForum.com Myspace Layouts | Secured Loans | Cheap Loan | Spanish Forums | Repair Bad Credit Commercial Van Insurance Quotes http://www.autoindustryforum.com/forum/ (3 of 3)9/27/2007 5:31:36 PM
  49. 49. Mosley Automotive Group L.L.C. http://www.mosleyautomotive.com/home.cfm9/27/2007 5:31:44 PM
  50. 50. Kelley Blue Book | The Trusted Resource for over 80 Years. REPORT VALUEHOME ABOUT US PRESS ROOMCONTACT US FAQPLACE ORDERGET ALERTS DEALER SOLUTIONS PARTNER SOLUTIONS OEM SOLUTIONS BLUE BOOK DEALER SHOWCASEDATA & INTEGRATION TOOLSKBB.COM ADVERTISING PUBLICATIONS LEADDRIVER - TRADE-INKARPOWER ONLINE DATA & INTEGRATION TOOLSUSED CAR CDM DIGITALLOT POWERSYSTEM MARKET RESEARCHOLDER CAR KARPOWER ONLINELEADDRIVER - TRADE-INEARLY MODEL CDM DEALER SERVICESMOTORCYCLE LOCAL INSIDER REPORTMOTOR HOME POCKET KARPOWERTRAVEL TRAILER WINDOW STICKERSNEW CAR BLUE BOOK CLASSIFIEDSRESIDUAL VALUE DATA & INTEGRATION TOOLSSIGN UP FOR PRODUCT ALERTSKARPOWER ONLINELIMITED TIME OFFERREPORT A VALUEDont be left behind! Learn about new product KARPOWER Online is now available.Sign up today for the most advanced pre-This feature allows you to report a KBB valueupdates and releases the second they areSign up today! owned retailing product in the industry. Sign for investigation by our research team toavailable from Kelley Blue Book. up today and receive one month free.verify its accuracy.http://www.800bluebook.com/ (1 of 2)9/27/2007 5:31:48 PM
  51. 51. Kelley Blue Book | The Trusted Resource for over 80 Years.privacy policy -

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