Ramu V. SunkaraVice PresidentReal-Time Collaboration ProductsOracle Corporation
Presence & IM in Collaboration Suite Session: 40220
Topics
State of Enterprise IM & Presence Solutions Oracle Collaboration Suite IM & Presence
1. Real-Time Collaboration Feature set
2. Enterprise class security
3. Real-Time Collaboration Platform Services
4. Standards: XMPP, SIP/ SIMPLE, …
Summary
YAHOO IM
29 million unique Yahoo! Messenger users per month *
17 billion Yahoo! Messenger messages sent per month **
Yahoo! Messenger has the highest average minutes spent, exceeding AOL and MSN *
* Media Metrix, Inc., December 2002
** Estimates based on Yahoo! internal data in the month of December 2002.
Enterprise IM Usage Survey
IM Product/ Service #of Responses %
AOL (AIM + ICQ) 35 (24 + 11) 32%
YAHOO 24 17%
MSN 24 22%
IBM Lotus Sametime 11 10%
Rest 14 19%
IM Product/ Service #of Responses %
AOL (AIM + ICQ) 35 (24 + 11) 32%
YAHOO 24 17%
MSN 24 22%
IBM Lotus Sametime 11 10%
Rest 14 19%
* Source: 2002 Survey done by The Radicati Group, Inc.
What is the ENTERPRISE STANDARD?
Enterprise IM Accounts (millions) Forecast
Number of Active IM Number of Active IM AccountsAccounts
20022002 20032003 20042004 20052005 20062006
TOTAL BUSINESS USE IM Accounts
35 45 61 85 118
> 1000 Employees 20 26 35 49 68
51-1000 Employees 9 11 15 21 29
< 50 Employees 6 8 11 15 21
TOTAL CONSUMER USE OF IM Accounts
225 304 425 638 989
* Source: 2002 Forecast by The Radicati Group, Inc. & IDC
What is the ENTERPRISE STANDARD?
Security and Public IM
3 Types of Enterprise IM Use
1. Public IM Service with Gateway– AOL, YAHOO, MSN– Facetime, Akonix, IM Logic, IM Age,…
2. Intra Enterprise IM Only– JABBER, Proprietary, Microsoft, …
3. Complete IM Solution– Secure Intra Enterprise solution with – Optional Gateway to outside world
State of Enterprise IM Products
1. Presence and IM as a separate tool?– After Chat, I call you and do a web conference?
2. Security– Unprotected Namespace: [email protected]?– Private conversations over Public N/Ws in clear text?– Legal liability (NASD Conduct Rule 3101) – Regulatory compliance (SEC Rule 17a-4)– Virus delivery via file transfer!
3. Enterprise Web, Desktop, PDA and Cell Phone Applications have no/ limited access to
– Presence & IM
4. Standards : What is this?
OCS Real-Time Collaboration Roadmap
1. Presence & IM are features in Real-Time Collaboration Presence + IM + Web Conferencing
2. Uncompromising Security
3. Real-Time Collaboration Platform Services– IM is the first “Killer App” for Presence– Email, Files, Calendar, Conferencing, Outlook, …..– ERP, CRM, SCM, Bots, …
4. Standards: XMPP, SIP/SIMPLE
#1 OCS Real-Time Collaboration roadmap
ChatChat
PollPoll
Desktop SharingDesktop Sharing
Doc. PresentationDoc. Presentation
Voice StreamingVoice Streaming
PresencePresence
WhiteboardWhiteboard
CobrowseCobrowse
IMIM
2 WayVoice Streaming
2 WayVoice Streaming
Adv.White Board
Adv.White Board
JAVAConsole
JAVAConsole
Two-way VideoTwo-way Video
#1 Real-Time CollaborationFeatures Available today
Web Conferencing features– All TYPES of Real-Time Conferences
Cobrowse, Document Presentation, Desktop Sharing, Voice Streaming, Polling, Chat, Whiteboard.
Interactive, Web Seminars, Large Broadcasts– E-Business Context
Integrated into the rest of Enterprise Apps– Real-Time Performance
Worlds best: least latency and superior scalability
Details in session: 40209 – “Real-Time Collaboration with Oracle Web Conferencing”
Presence DetectionPresence Detection
D E M O N S T R A T I O N
Presence + IM + Conferencing
IMIM
Web ConferenceWeb Conference
#1 OCS Real-Time Presence + IM Deployment
IM Consoles
Integrating Apps
RTCServer #n
Collaboration Suite
iAS Wireless
AOLN/W
YAHOON/W
MSNN/W
TE
LC
ON
/Ws
Internet
LDAP Directory
JABBERN/W
#1 Enterprise IM Clients
Win32 console (Oracle Messenger) JAVA console (Non-windows platform) Web Applications SMS & Wireless Clients Win32 Applications (Outlook, etc.) Server Applications (IMAP Server, etc.) PDAs
#1 Enterprise IM for Wireless
Augment Online Presence with – Location & Device type– Get information from TELCOs world-wide– Use Online Presence information for intelligent
Routing of ALERTS
Interoperate IM & SMS Messages Mobile IM Clients on Pocket PC
#1 Enterprise IM Presence Services
Real-time Presence Updates– Home IM Servers communicate via IPC– Less than 2 seconds latency
Highly scalable for any size company– Partition the workload: Home IM Server– >4000 user per Home IM Server
Integrated OCS: Files, Calendar, Email, …
Expose using standards: XMPP, SIMPLE,….
#2 Enterprise IM Security
Namespace– Are you [email protected] (SSO/OID LDAP
Store) Authentication
– SSO for Web Applications & WIN32 for IM Consoles– Sites for Inter site authentication– Could deploy with a CA Authority
Communication– SSL for IM Consoles and Web Apps
Policies– Who can see what
#2 Security: Reports + Filters
Reports– Archives for Compliance in Database– Ability to build Records Management Solutions
Filters– What are users saying?– Anything illegal?
ElectronicStatements
Admin &Reports
EnterpriseDirectory
DataArchive
#3 Real-Time IM Platform Service
“Real-time presence & message delivery between applications on an IP N/W”
RTCServer #n
Integrating IM Apps
IM Console
iAS WirelessServer
AOLIM Gateway
#1
Collaboration Suite
#3 Real-Time PRESENCE Platform Services
AnyWeb Application
EnterpriseManager
11i Business ApplicationsWorkflow
RTCServer #n
Real-Time PresenceData in & out
Collaboration Suite
#3. Case Study: Support System
Email to the Customer and Representative Presence Indicates the Availability IM between Customer and Rep Transiting into Web Conference Look up Files Workspaces & present the
relevant documents End the Web Conference & IM Session OCS Real-Time + Email + Files Use case
#3: Case Study: Learning Management Systems
Presence– “Is an Expert on NETAPP 5000 Available”
IM within the Learning Communities – “Could I chat with NETAPP 5000 User?””
Live Events– “Attend NETAPP 5000 Training”
Archived Events– “Playback NETAPP 5000 Training”
Learning Assistance– “Configuring NETAPP, please help!”
OCS Real-Time + Email + Files Use case
#3 Case Study: IM BOTs
411Agent – What’s Tom Smith’s number?– What’s the number of our Seattle office mailroom?– What’s our Fedex number?– Remind all meeting participants about the 2pm meeting 10 minutes
before it starts. ServiceAgent
– How do I return a product?– How do I install the battery?– Where can I find a repair location?
SalesAgent – What is the status of the contract with NewCo?– How much business did we do with WingCo last month?– What products did we ship to FedCo last year?
Presence DetectionPresence Detection
D E M O N S T R A T I O N
Real-Time Collaboration Services
411 BOT
IM BOTIM BOT
Automated RepliesAutomated Replies
#4 IM Standards Forums
Organization Status
IETF - SIP Signaling IP N/Ws
IETF - SIMPLE In progress
IETF – XMPP (jabber.org) Mature, Open Source
Wireless Village In session
OMA Wireless 3G
PAM, PARLAY Dissolved
Organization Status
IETF - SIP Signaling IP N/Ws
IETF - SIMPLE In progress
IETF – XMPP (jabber.org) Mature, Open Source
Wireless Village In session
OMA Wireless 3G
PAM, PARLAY Dissolved
#4 IETF SIP + SIMPLE
Strength: very well engineered signaling framework that provides cohesive architecture for real-time multi-media communications over IP
Weakness: the issue is not SIP, it’s SIMPLE | diverging interests drive several flavors of SIMPLE
Opportunities: high-level, industrial perspective | Oracle, Microsoft, IBM and 3GPP
Threats: large vendors’ influence
#4 IETF XMPP
Strength: open, public, distributed and stateful architecture for XML-based, extensible and granular information relay
Weakness: IM not infrastructure Opportunities: grassroots adoption | it works and
solves today’s need for open IM Threats: existing proprietary vendors prefer no standards
#4 Standards
Adopt: XMPP, SIP/SIMPLE Expose Presence via XMPP & SIMPLE Proliferations of clients
– IP Phones– Desktop Clients– Open Source Clients– Etc.
Summary
Oracle Collaboration Suite will offer Enterprise IM with ….
1. Presence & IM features in Real-Time Collaboration Presence + IM + Web Conferencing
2. Uncompromising Security
3. Enterprise Real-Time Collaboration Services– IM is the first “Killer App” for Presence– Email, Calendar, Files integrated out-of-the box– ERP, CRM, SCM, Bots, …
4. Standards Compliance: Proliferation of Clients
AQ&Q U E S T I O N SQ U E S T I O N S
A N S W E R SA N S W E R S