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Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

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Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation. Presence & IM in Collaboration Suite Session: 40220. Topics. State of Enterprise IM & Presence Solutions Oracle Collaboration Suite IM & Presence Real-Time Collaboration Feature set - PowerPoint PPT Presentation
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Page 1: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation
Page 2: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

Ramu V. SunkaraVice PresidentReal-Time Collaboration ProductsOracle Corporation

Page 3: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

Presence & IM in Collaboration Suite Session: 40220

Page 4: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

Topics

State of Enterprise IM & Presence Solutions Oracle Collaboration Suite IM & Presence

1. Real-Time Collaboration Feature set

2. Enterprise class security

3. Real-Time Collaboration Platform Services

4. Standards: XMPP, SIP/ SIMPLE, …

Summary

Page 5: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

YAHOO IM

29 million unique Yahoo! Messenger users per month *

17 billion Yahoo! Messenger messages sent per month **

Yahoo! Messenger has the highest average minutes spent, exceeding AOL and MSN *

* Media Metrix, Inc., December 2002

** Estimates based on Yahoo! internal data in the month of December 2002.

Page 6: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

Enterprise IM Usage Survey

IM Product/ Service #of Responses %

AOL (AIM + ICQ) 35 (24 + 11) 32%

YAHOO 24 17%

MSN 24 22%

IBM Lotus Sametime 11 10%

Rest 14 19%

IM Product/ Service #of Responses %

AOL (AIM + ICQ) 35 (24 + 11) 32%

YAHOO 24 17%

MSN 24 22%

IBM Lotus Sametime 11 10%

Rest 14 19%

* Source: 2002 Survey done by The Radicati Group, Inc.

What is the ENTERPRISE STANDARD?

Page 7: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

Enterprise IM Accounts (millions) Forecast

Number of Active IM Number of Active IM AccountsAccounts

20022002 20032003 20042004 20052005 20062006

TOTAL BUSINESS USE IM Accounts

35 45 61 85 118

> 1000 Employees 20 26 35 49 68

51-1000 Employees 9 11 15 21 29

< 50 Employees 6 8 11 15 21

TOTAL CONSUMER USE OF IM Accounts

225 304 425 638 989

* Source: 2002 Forecast by The Radicati Group, Inc. & IDC

What is the ENTERPRISE STANDARD?

Page 8: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

Security and Public IM

Page 9: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

3 Types of Enterprise IM Use

1. Public IM Service with Gateway– AOL, YAHOO, MSN– Facetime, Akonix, IM Logic, IM Age,…

2. Intra Enterprise IM Only– JABBER, Proprietary, Microsoft, …

3. Complete IM Solution– Secure Intra Enterprise solution with – Optional Gateway to outside world

Page 10: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

State of Enterprise IM Products

1. Presence and IM as a separate tool?– After Chat, I call you and do a web conference?

2. Security– Unprotected Namespace: [email protected]?– Private conversations over Public N/Ws in clear text?– Legal liability (NASD Conduct Rule 3101) – Regulatory compliance (SEC Rule 17a-4)– Virus delivery via file transfer!

3. Enterprise Web, Desktop, PDA and Cell Phone Applications have no/ limited access to

– Presence & IM

4. Standards : What is this?

Page 11: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

OCS Real-Time Collaboration Roadmap

1. Presence & IM are features in Real-Time Collaboration Presence + IM + Web Conferencing

2. Uncompromising Security

3. Real-Time Collaboration Platform Services– IM is the first “Killer App” for Presence– Email, Files, Calendar, Conferencing, Outlook, …..– ERP, CRM, SCM, Bots, …

4. Standards: XMPP, SIP/SIMPLE

Page 12: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#1 OCS Real-Time Collaboration roadmap

ChatChat

PollPoll

Desktop SharingDesktop Sharing

Doc. PresentationDoc. Presentation

Voice StreamingVoice Streaming

PresencePresence

WhiteboardWhiteboard

CobrowseCobrowse

IMIM

2 WayVoice Streaming

2 WayVoice Streaming

Adv.White Board

Adv.White Board

JAVAConsole

JAVAConsole

Two-way VideoTwo-way Video

Page 13: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#1 Real-Time CollaborationFeatures Available today

Web Conferencing features– All TYPES of Real-Time Conferences

Cobrowse, Document Presentation, Desktop Sharing, Voice Streaming, Polling, Chat, Whiteboard.

Interactive, Web Seminars, Large Broadcasts– E-Business Context

Integrated into the rest of Enterprise Apps– Real-Time Performance

Worlds best: least latency and superior scalability

Details in session: 40209       – “Real-Time Collaboration with Oracle Web Conferencing”

Page 14: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

Presence DetectionPresence Detection

D E M O N S T R A T I O N

Presence + IM + Conferencing

IMIM

Web ConferenceWeb Conference

Page 15: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#1 OCS Real-Time Presence + IM Deployment

IM Consoles

Integrating Apps

RTCServer #n

Collaboration Suite

iAS Wireless

AOLN/W

YAHOON/W

MSNN/W

TE

LC

ON

/Ws

Internet

LDAP Directory

JABBERN/W

Page 16: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#1 Enterprise IM Clients

Win32 console (Oracle Messenger) JAVA console (Non-windows platform) Web Applications SMS & Wireless Clients Win32 Applications (Outlook, etc.) Server Applications (IMAP Server, etc.) PDAs

Page 17: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#1 Enterprise IM for Wireless

Augment Online Presence with – Location & Device type– Get information from TELCOs world-wide– Use Online Presence information for intelligent

Routing of ALERTS

Interoperate IM & SMS Messages Mobile IM Clients on Pocket PC

Page 18: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#1 Enterprise IM Presence Services

Real-time Presence Updates– Home IM Servers communicate via IPC– Less than 2 seconds latency

Highly scalable for any size company– Partition the workload: Home IM Server– >4000 user per Home IM Server

Integrated OCS: Files, Calendar, Email, …

Expose using standards: XMPP, SIMPLE,….

Page 19: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#2 Enterprise IM Security

Namespace– Are you [email protected] (SSO/OID LDAP

Store) Authentication

– SSO for Web Applications & WIN32 for IM Consoles– Sites for Inter site authentication– Could deploy with a CA Authority

Communication– SSL for IM Consoles and Web Apps

Policies– Who can see what

Page 20: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#2 Security: Reports + Filters

Reports– Archives for Compliance in Database– Ability to build Records Management Solutions

Filters– What are users saying?– Anything illegal?

ElectronicStatements

Admin &Reports

EnterpriseDirectory

DataArchive

Page 21: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#3 Real-Time IM Platform Service

“Real-time presence & message delivery between applications on an IP N/W”

RTCServer #n

Integrating IM Apps

IM Console

iAS WirelessServer

AOLIM Gateway

#1

Collaboration Suite

Page 22: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#3 Real-Time PRESENCE Platform Services

E-Mail

AnyWeb Application

EnterpriseManager

11i Business ApplicationsWorkflow

RTCServer #n

Real-Time PresenceData in & out

Collaboration Suite

Page 23: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#3. Case Study: Support System

Email to the Customer and Representative Presence Indicates the Availability IM between Customer and Rep Transiting into Web Conference Look up Files Workspaces & present the

relevant documents End the Web Conference & IM Session OCS Real-Time + Email + Files Use case

Page 24: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#3: Case Study: Learning Management Systems

Presence– “Is an Expert on NETAPP 5000 Available”

IM within the Learning Communities – “Could I chat with NETAPP 5000 User?””

Live Events– “Attend NETAPP 5000 Training”

Archived Events– “Playback NETAPP 5000 Training”

Learning Assistance– “Configuring NETAPP, please help!”

OCS Real-Time + Email + Files Use case

Page 25: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#3 Case Study: IM BOTs

411Agent – What’s Tom Smith’s number?– What’s the number of our Seattle office mailroom?– What’s our Fedex number?– Remind all meeting participants about the 2pm meeting 10 minutes

before it starts. ServiceAgent

– How do I return a product?– How do I install the battery?– Where can I find a repair location?

SalesAgent – What is the status of the contract with NewCo?– How much business did we do with WingCo last month?– What products did we ship to FedCo last year?

Page 26: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

Presence DetectionPresence Detection

D E M O N S T R A T I O N

Real-Time Collaboration Services

411 BOT

IM BOTIM BOT

Automated RepliesAutomated Replies

Page 27: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#4 IM Standards Forums

Organization Status

IETF - SIP Signaling IP N/Ws

IETF - SIMPLE In progress

IETF – XMPP (jabber.org) Mature, Open Source

Wireless Village In session

OMA Wireless 3G

PAM, PARLAY Dissolved

Organization Status

IETF - SIP Signaling IP N/Ws

IETF - SIMPLE In progress

IETF – XMPP (jabber.org) Mature, Open Source

Wireless Village In session

OMA Wireless 3G

PAM, PARLAY Dissolved

Page 28: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#4 IETF SIP + SIMPLE

Strength: very well engineered signaling framework that provides cohesive architecture for real-time multi-media communications over IP

Weakness: the issue is not SIP, it’s SIMPLE | diverging interests drive several flavors of SIMPLE

Opportunities: high-level, industrial perspective | Oracle, Microsoft, IBM and 3GPP

Threats: large vendors’ influence

Page 29: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#4 IETF XMPP

Strength: open, public, distributed and stateful architecture for XML-based, extensible and granular information relay

Weakness: IM not infrastructure Opportunities: grassroots adoption | it works and

solves today’s need for open IM Threats: existing proprietary vendors prefer no standards

Page 30: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

#4 Standards

Adopt: XMPP, SIP/SIMPLE Expose Presence via XMPP & SIMPLE Proliferations of clients

– IP Phones– Desktop Clients– Open Source Clients– Etc.

Page 31: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

Summary

Oracle Collaboration Suite will offer Enterprise IM with ….

1. Presence & IM features in Real-Time Collaboration Presence + IM + Web Conferencing

2. Uncompromising Security

3. Enterprise Real-Time Collaboration Services– IM is the first “Killer App” for Presence– Email, Calendar, Files integrated out-of-the box– ERP, CRM, SCM, Bots, …

4. Standards Compliance: Proliferation of Clients

Page 32: Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

AQ&Q U E S T I O N SQ U E S T I O N S

A N S W E R SA N S W E R S


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