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8/14/2019 Rapid Training Content Creation for Enterprises
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Confidential and Proprietary 1
Epiplex 500
Rapid Training Content Creation
StratBeans Consulting
www.stratbeans.com
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Content
Introduction Epiplex Customers
Customer Benefit Realised
How Epiplex Works
Enterprise Problems Tackled With Epiplex
Cost Savings
Quality Improvements
Operational Benefits Summary
Contacts
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Epiplex Introduction
Epiplex is Enterprise enabling platform for processcapture and training content generation
About 250 among Global 1000 companies use Epiplex Captures all windows based application systems
• Including Web /Java / Desktop/ Mainframe applications• Cirix Application
• VDI Applications
Auto-generated Documents contain all process steps• Flash, MS Word , HTML format , .ppt, XML , .pdf
Interactive Audio/ Visual simulations mimic the actualprocess• Show / Guide Modes provide interactivity
• Assessment Mode evaluates process understanding
Workflow Modeler allows process modeling
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Epiplex Customers
WNS, Royal Bank of Scotland, Genpact, Infosys, Wipro,Congizant, HCL and EXL services are BPO/ KPO clients
adopting Epiplex
About 250 among Global 1000 Co.s
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Customer Benefits Realized Hartford, a large P&C insurance company used to deploy
separate training applications
• Mostly, subject matter experts developed the documentations
• They are saving over $1M a year by avoiding deployment
costs and saving 80+% time using epiplex development tools
Aetna had wide variation 100-200%, at claims processing
centers.
• Although they have many management tools, but they could
not identify the root cause of the variation.
• They are using Epiplex software to capture, in detail, how the
claims processors are doing their jobs to identify the root cause
of poor performance.
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How Epiplex Works
MODELING:• Process Workflow Model can be drawn for target process
CAPTURE:• SME demonstrates the target business process
• The process and underlying operating system traffic is capturedautomatically
• Voice instructions captured along with screen activity
EDITING:• Sticky notes callouts etc can be attached to screen images
• Voice annotations can be added to steps
• New steps may be added, existing ones modified or deleted
GENERATION:• Three types of outputs( Documents, Simulations, Cue Card)
• Self paced training modules/ elearnings and SOPs are created
CONTENT AGGREGATION:• Stitch all the various types of content with business logic
• Use case models and branching and looping to integrate content
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Enterprise Problems Tackled
With Epiplex
Ensuring Consistency in performance
Attrition Proofing
Replicating Best Practitioners PerformanceEnterprise wide
Improving quality of Training content
Training Large Teams repeatedly
Reducing Cost of training
Reducing Cost of Assessment
Better utilisation of SME time
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Cost Savings
Reduction in Time and Cost of Training and Support,
by 50-70%
SMEs time used more efficiently/ productively
In lesser time more elaborate documentation would
be possible with better annotations
Training time goes down substantially
Similar audio visual content requires expensive flash
programmers
The total transition cycle time is reduced
Total T&L cost reduced by improved knowledge
transfer and lesser travel required during transitions
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Quality Improvements
Templates enforce document standardisation Maintainability of the content increases Shortcuts and better ways of doing a process can
be recorded Guided feedback in Simulation reinforces correct
path understanding in the business process Simulations help in benchmarking the best
performer performance Associate performance goes up due to better
assimilation of knowledge and skills in thesimulated environment
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Operational Benefits Three levels of support is provided 24x 5 17 languages supported Minimal training for deployment
•Epiplex is well suited for business users, minimal technical skillsneeded
Collaborative environment for content development Deployed content on the web
Complies with SCROM and AICC standards andtherefore can be integrated into 3rd party learningmanagement systems (LMS)
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Summary
Epiance performance solutions and capture agent
dramatically reduce cost to develop and improve
quality of people/ process performance
Epiance technology is proven across a wide range
of customers, applications, processes, and
configurations and can be used with confidence
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