Ravi Raina

Training Course for

Chief Information Officers (CIO) Government of Iraq

Ravi Raina

Objective of the course

What we want to achieve?

To enhance skills and know how of CIOs through basic training in leadership, strategic and operational management, ICT application in public sector, e-Governance, IT systems, project management, IT services and related subjects

Structure and scope

•Foundation ModulesModules 1, 2, 3CIO concept, Structure, Role and Skills, Leadership and Management skills & know how

•Practice ModulesModules 4, 5, 6,7, 8 and 9ICT systems, E-Governance, E-GIF, E-Services, Project Management and implementation, IT security and IT Services, IT Governance and Control etc.

Approach and Methodology

•Discussions Concept and Techniques

•Exposition of International best practices

•Technical Standards and Frameworks

•Participatory and interactive

• International cases and examples

•Exposition of applicability in Iraq

•Study of background technical documents

6

Module 1

CIO concept, structure and role

Module Objective

Develop understanding of the CIO concept, structure and role in the context of e-Government development in Iraq through exposition of the international best practices and know how.

Structure and Scope

•What is CIO Concept

•What structure is required for optimal functioning of CIOs.

•Explore international developments and best practices for developing and implementing CIO concept and structure

•Discuss and explore development and implementation of CIO in Iraq- explore challenges and opportunities

Overview CIO Concept

•Traditional Information Management practices and Organization

• Information Management Imperatives in emerging knowledge societies

.

•CIOs as engines for E-Government development, implementation and management.

What is CIO Structure

Exploring background Organizational Concepts

• Functional Structure

• Multilevel Pyramidal Structure

• Command and Control

• Flexi-Organization

• Project Organization

Traditional Organizational StructureChief Executive Officer (CEO)

Vice President Operations

Vice President Business,

Development

Vice President Administration and

Finance

Administration and Accounts Manager

Market Research

Customer Manager 1

Operations Manager 1

Operations Manager 2

Operations Manager 3

EDP Manager

Data Centre

Maintenance In-charge

Customer Manager 1

Market Research

Data Centre

Development and Implementation of CIO concept and Structure in Public Sector- Opportunities &

ChallengesS.N Characteristics Private Sector Public Sector

1 Management Control Shareholders Voters

2 Organizational CultureFlexible, Dynamic and

result basedAuthoritarian and

procedure and rule based

3 Customer Consumer and end user Citizens

4 Motivation Profit and Service Rule based service delivery

5 Working Environment Competitive Monopoly

6 RiskCan take higher level of

riskRisk-averse

Role of a Chief Information Officer

•Meeting the Changing Technical Needs of the Organization (Architecture Manager),

•Building a Reputation as a Knowledgeable Business Executive (Proven Businessperson),

•Orchestrating the Successful Implementation of the IS Strategy (Operations Supervisor), and

•Maintaining the Proper IS Staff (Personnel Developer).

•Change Manager

CIO Tasks And SkillsS No Role and Tasks Required Skills

1 Conceptualise, Plan, Execute, Monitoring & control Management Skills

2 Human Resource Management and leadership Management and leadership skills

3 Coordinate, negotiate and collaborate Communication management skills

4 Strategies, Policies and systems developmentStrategic Management skills, ICT

domain know how

5Technical Leadership, ICT contracting and project

management

ICT Domain know how and skills, project management

6 E-Government and E-Services development

IT service management, IT governance and public sector

administration

7 E-Government Champion Change Management

International Development and Adoption of CIO Concept

S. No CIO Ranking Country

1 1 United States of America (1)

2 2 Singapore (3)

3 2 Canada ( 2)

4 4 Japan ( 4)

5 4 Korea ( 5)

6 4 Taiwan ( 7)

7 7 Australia (8)

8 7 Malaysia ( 14)

9 9 United Kingdom (9)

10 10 Thailand ( 17)

CIO Support Structure- International ExamplesS. No Country Organization- supporting and

implementing CIORemarks

1 USA Office of Management and Budget (OMB) Presidents Office

CIO supported by legislation, CIO Council and CIO University exists

2 UK Cabinet Office Cabinet Office as the top civil service office provides support

3 Canada Treasury Board of Secretariat (TBS) Excellent technical support to the CIO through CIO Secretariat, Comprehensive Framework for the CIO.

4 Singapore Info-Communications Development Authority

Sharp Focus on E-government by the CIO, Excellent citizen-centric services including very high capability

for online transactions

5 Australia Department of Finance and Administration (DFA)

Support by the CIO to Information Management Strategy Committee (IMSC), Marketing of E-

government services [9].

6 Thailand Ministry of Science and Technology Development of National “Digital Nervous System”

7 Sri Lanka Information and Communication Technology Agency of Sri Lanka (ICTA).

CIOs as Chief Innovation Officers, eventually becoming Chief Information Officers .

8 Hong Kong SAR Department of Commerce, Industry and Technology (DCIT)

Sharp focus by the CIO on Business and Community .

9 Malta Office of the Prime Minister (OPM) Best Coordinating Role by the CIO

Typical CIO Organizational Structure in Public Sector

Minister

Secretary to the Ministry

Dy. Secretary Dy. Secretary2 CIO

DB Manager Change Manager

Systems Manager

Typical Structure of CIO Council

CHAIRMAN OF CIO COUNCIL

SECRETARY OF CIO COUNCIL

CIOMinistry of

Finance

CIOMinistry of

Interior

CIOMinistry of

Foreign Affairs

CIOMinistry of

Defence

CIOMinistry of

nomy

CIOMinistry of Economy

CIOs of other Ministries and Dept.

Executive Committee of the CIO Council

Members