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Re-Engaging Your Workforce: Critical Skills for the Ideal Manager
September 22 @ 12 p.m.
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Welcome!
Re-Engaging Your Workforce: Critical Skills for the Ideal Manager
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Questions? Please submit all questions via the chat window. We will pause to address questions after each section, and at the end of the webinar.
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Presenters
Jay SchererManaging Partner at BPI group and BPI Institute for Leadership
Kathy Allen Senior Consultant at BPI group
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The Ideal Manager Survey & Implications for Employee Engagement
What is the Ideal Manager?
Building Ideal Managers with the Shared Success Framework
Agenda
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The Ideal Manager Survey & Implications for Employee
Engagement
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Objective: To understand the perceptions individuals have of their direct managers, and the leaders of their organizations.
Conducted via internet survey panel in early 2011. Included approximately 6,800 individuals in 11
countries in North America and Europe.
BPI group’s Ideal Manager Survey
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Ideal Manager Survey: Key Findings
1. Managers continue to be key drivers of employee commitment.
2. U.S. workers’ opinions of their managers have dropped significantly over the last four years.
3. Employees’ needs and their definition of the Ideal Managerare strikingly similar across generation, gender and country.
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Very Strong/StrongImpact
MinorImpact / Not Important
79% 21%
78% 22%
77% 23%
76% 24%
76% 24%
72% 28%
69% 31%
68% 32%
66% 34%
62% 38%
58% 42%
Italy
US
Germany
Romania
Canada
France
Russia
UK
Belgium
Spain
PolandVery strong impact Strong impact
Minor impact Not important
What impact does your immediate manager/supervisor have on the connection you feel towards your company?
Very strong impact Strong Impact Minor Impact Not Important
BPI group International Survey (2011): The Ideal Manager
Managers continue to be key drivers of employee commitment…
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Percent of individuals with a very good opinion of their immediate manager…
19%20%
21%
22%17%
13%22%
32%
20%
35%
25%
22%
28%
33%
35%
53%
France
UK
Spain
Italy
Germany
Poland
Romania
US
Manager
2011 200740% drop in “very good” ratings of managers in the U.S.
U.S. workers’ opinions of their direct managers over the last few years…
BPI group International Survey (2011): The Ideal Manager
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13%
16%
12%
16%
16%
12%
18%
28%10%
20%
13%
15%15%
17%
25%
41%
France
UK
Spain
Italy
Germany
Poland
Romania
US
Leader
2011 200732% drop in “very good” ratings of leaders in the U.S.
U.S. workers’ opinions of their leaders over the last few years…
Percent of individuals with a very good opinion of the leaders in their organization…
BPI group International Survey (2011): The Ideal Manager
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The Business Impact…
A 2011 Gallup poll of more than 1 million employed U.S. workersconcluded that the #1 reason people quit their jobs is a bad boss orimmediate supervisor.
In January of 2011, for the first time in 15 months, more employeesleft their jobs voluntarily than were dismissed. That trend hascontinued in every month this year. In July of 2011, 1.95 millionpeople quit their jobs, while 1.69 million were laid off (U.S. Bureau ofLabor Statistics)
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What is the Ideal Manager?
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What Do Employees Need?
Employees’ needs and their definition of the Ideal Manager are strikingly similar across generation, gender and country...
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What are, in your opinion, the 5 most important skills to succeed as a manager?
15-24 Years 25-34 Years 35-44 Years 45-54 Years 55 + Years Total
1Planning and
organizing (43.5%)
Planning and organizing (45.7%)
Planning and organizing (45.9%)
Planning and organizing (45.2%)
Planning and organizing (42.8%)
Planning and organizing (45.0%)
2Ability tomotivate(40.5%)
Ability tomotivate(38.0%)
Ability tomotivate(38.0%)
Ability tomotivate(37.6%)
Ability tomotivate(37.6%)
Ability tomotivate(38.1%)
3Self-
confidence (38.0%)
Ability to communicate
one’s decisions(36.3%)
Ability to communicate
one’s decisions(34.7%)
Ability to communicate
one’s decisions(37.4%)
Ability to communicate
one’s decisions(34.9%)
Ability to communicate
one’s decisions(35.5%)
4Ability to
communicate one’s decisions
(32.7%)
Self-confidence
(30.4%)
Ability to recognize the
quality of one’s employees’
work(31.7%)
Ability to recognize the
quality of one’s employees’
work(33.1%)
Ability to recognize the
quality of one’s employees’
work(31.3%)
Ability to recognize the
quality of one’s employees’
work(30.3%)
5Ability to make
choices(31.9%)
Technicalexpertise(29.7%)
Ability to create/maintaincohesion with
team(29.5%)
Ability to create/maintaincohesion with
team(31.8%)
Technicalexpertise(30.3%)
Self-confidence
(30.1%)
BPI group International Survey (2011): The Ideal Manager
Ideal Manager Skills for Success: Perceptions Across Generations
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What are, in your opinion, the 5 most important skills to succeed as a manager?
Male Female Total
1Planning and
organizing(43.7%)
Planning and organizing(46.3%)
Planning and organizing(45.0%)
2 Ability to motivate(37.9%)
Ability to motivate(38.3%)
Ability to motivate(38.1%)
3
Ability communicate and
explain one’s decisions(32.6%)
Ability to communicate and
explain one’s decisions(38.6%)
Ability to communicate and
explain one’s decisions(35.5%)
4 Self-confidence(30.9%)
Ability to recognize the quality of one’s employees’ work
(31.3%)
Ability to recognize the quality of one’s employees’ work
(30.3%)
5 Technical expertise(29.5%)
Ability to create/maintain
cohesion with team(30.0%)
Self-confidence(30.1%)
BPI group International Survey (2011): The Ideal Manager
Ideal Manager Skills for Success: Perceptions Across Gender
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What are the 5 main people management skills of the ideal manager?
15-24 Years 25-34 Years 35-44 Years 45-54 Years 55 + Years Total
1
Ability to listenand to take into
account different points of view &
suggestions(58.1%)
Ability to listenand to take into
account different points of view &
suggestions(64.7%)
Ability to listenand to take into
account different points of view &
suggestions(67.2%)
Ability to listenand to take into
account different points of view &
suggestions(71.9%)
Ability to listenand to take into
account different points of view &
suggestions(74.2%)
Ability to listenand to take into
account different points of view &
suggestions(67.4%)
2Ability to
communicateand explain
one’s decisions(56.3%)
Ability to communicateand explain
one’s decisions(60.5%)
Ability to communicateand explain
one’s decisions(61.3%)
Ability to communicateand explain
one’s decisions(62.6%)
Ability to communicateand explain
one’s decisions(66.7%)
Ability to communicateand explain
one’s decisions(61.4%)
3A trusting
relationship(53.3%)
A sense of team and collaboration
(52.8%)
A sense of team and collaboration
(54.1%)
A sense of team and collaboration
(54.5%)
A trusting relationship
(60.2%)
A sense of team and collaboration
(55.3%)
4A sense of team and collaboration
(49.3%)
A trusting relationship
(50.5%)
A trusting relationship
(51.8%)
A trusting relationship
(52.6%)
A sense of team and collaboration
(54.2%)
A trusting relationship
(52.8%)
5A consistent formal and
informal recognition
(46.4%)
A consistent formal and
informal recognition
(47.7%)
A consistent formal and
informal recognition
(51.4%)
A support when struggling(50.2%)
A support when struggling(49.0%)
A consistent formal and
informal recognition
(49.2%)
BPI group International Survey (2011): The Ideal Manager
Ideal Manager People Skills: Perceptions Across Generation
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Male Female Total
1Ability to listen and to
take into account different points of
view & suggestions(66.2%)
Ability to listen and to take into account different points of
view & suggestions(68.6%)
Ability to listen and to take into account different points of
view & suggestions(67.4%)
2Ability to
communicate and explain one’s
decisions(60.2%)
Ability to communicate and
explain one’s decisions(62.7%)
Ability to communicate and
explain one’s decisions(61.4%)
3A sense of team and
collaboration(52.7%)
A sense of team and collaboration
(53.9%)
A sense of team and collaboration
(55.3%)
4A trusting
relationship(51.7%)
A trusting relationship
(53.9%)
A trusting relationship
(52.8%)
5A consistent formal
and informal recognition
(49.9%)
A consistent formal and informal recognition
(49.0%)
A consistent formal and informal recognition
(49.2%)
BPI group International Survey (2011): The Ideal Manager
Ideal Manager People Skills: Perceptions Across Gender
What are the 5 main people management skills of the ideal manager?
France UK Spain Italy Germany Belgium Poland Romania Russia Canada US AverageListen and consider views/
suggestions60%
Comm. and explain
decisions64%
Listen and consider views/
suggestions65%
Ability to involve people
60%
Listen and consider views/
suggestions61%
Listen and consider views/
suggestions67%
Listen and consider views/
suggestions67%
Listen and consider views/
suggestions75%
Listen and consider views/
suggestions75%
Listen and consider views/
suggestions70%
Comm. and explain
decisions72%
Listen and consider views/
suggestions67%
Recognition of your daily
work57%
Listen and consider views/
suggestions62%
Recognition of your daily
work58%
Listen and consider views/
suggestions58%
A trusting relationship
57%
A sense of teamwork
56%
Recognition of your daily
work65%
Comm. and explain
decisions70%
Comm. and explain
decisions70%
Comm. and explain
decisions62%
Listen and consider views/
suggestions72%
Comm. and explain
decisions61%
A trusting relationship
57%
Support when in difficulty
61%
A sense of teamwork
55%
A sense of teamwork
58%
Comm. and explain
decisions56%
Support when in difficulty
53%
Support when in difficulty
53%
Recognition of your daily
work67%
Influence when facing a conflict or
crisis59%
A sense of teamwork
58%
A trusting relationship
68%
A sense of teamwork
53%
Comm. and explain
decisions52%
A trusting relationship
58%
Comm. and explain
decisions55%
A trusting relationship
55%
Recognition of your daily
work51%
Comm. and explain
decisions50%
Comm. and explain
decisions 52%
A trusting relationship
66%
Support when in difficulty
56%
A trusting relationship
57%
A sense of teamwork
62%
A trusting relationship
53%
A sense of teamwork
52%
A sense of teamwork
53%
A trusting relationship
43%
Comm. and explain
decisions50%
Support when in difficulty
51%
A trusting relationship
49%
Question oneself as a
result of mistakes
50%
A sense of teamwork
64%
Ability to involve people
48%
Support when in difficulty
55%
Recognition of your daily
work56%
Recognition of your daily
work49%
Ideal Manager People Skills:Perceptions Across Countries
BPI group International Survey (2011): The Ideal Manager
What are the 5 main people management skills of the ideal manager?
Ideal Manager People Skills: Perceptions Across Countries
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Employees’ needs and their definition of the Ideal Manager are strikingly similar across generation, gender and country…
5 Most Important Skills to be Successful as a Manager:
Planning & organizing Ability to motivate Ability to communicate one’s
decisions Ability to recognize the quality
of one’s employees’ work Self confidence
5 Most Important People Skills for Managers:
Ability to listen and to take into account different POV and suggestions
Ability to communicate one’s decisions
A sense of team and collaboration
A trusting relationship Consistent formal and informal
recognition
Critical Skills of the Ideal Manager
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1. Be a Good Coach
2. Empower Your Team
3. Express Interest in Team Members Well Being
4. Be results oriented
5. Be a good communicator; LISTEN
6. Focus on career development
7. Have a clear vision and strategy
8. Possess key technical skills so you can help the team
Project Oxygen: The Google Rules
Google’s Project Oxygen defined eight good leadership behaviors…look familiar?
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Building the Ideal Manager with the Shared Success Framework
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The Shared Success Framework
A framework to have meaningful conversation to build employee commitment
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Establish climate for open communication
Build trust Discuss issues important to
employee Understand employee’s
unique needs
Understand employee’s perceptions of skills and value proposition to the organization
Ask questions related to how the individual views his or her contribution to the organization
Provide your insight Provide feedback on action plan
Provide support and feedback on plan implementation
Help employees fully understand the organization’s offer
Discuss potential opportunities & projects
Talk about the needs the employee has that are not being met
Listen to your employee’s perspective on organization and group needs
Communicate and discuss the requirements of your group
Ask about areas of need the employee sees that may not be currently met well by current initiatives
The Ideal Manager’s Approach to Shared Success Discussions
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What are my interests and values? What’s important to me?
What are my goals and aspirations?
What do I need to do to keep my life in balance?
What are my developmental needs?
What are my talents and skills?
How do I deliver value—what is my value proposition?
How do I want to deliver value?
What is my competitive advantage?
Analyze overlaps and gaps
Build an action plan to build shared success
Do I understand all that is available to me?
What are realistic growth opportunities at my company?
What are the advantages of working at my company?
What do I want changed?
What are the goals and mission of my company, department, group? What can I do to meet them?
What do I need to do to be successful?
What skills do I need to contribute effectively?
What changes may affect these requirements?
Individual Shared Success Planning Questions
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Ideal Manager : Key Takeaways
Managers continue to be key drivers of employee commitment.
U.S. workers’ opinions of their managers have dropped significantly over the last four years.
Employees’ needs and their definition of the Ideal Manager are strikingly similar across generation, gender and country.
Employees need these 5 skills in a manager: Ability to listen and to take into account different POV and
suggestions Ability to communicate one’s decisions A sense of team and collaboration A trusting relationship Consistent formal and informal recognition
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Questions?
Please submit any additional questions via the chat
window.
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Thank You!
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Thank you for joining us for Re-Engaging Your Workforce: Critical Skills for the Ideal Manager!
Watch for these upcoming events:Talent Management in China Luncheon, September 29
Leader as Coach:, Annual SHRM Conference October 18