Updated: 6/17/20

RE-OPENINGMEMBER INFO GUIDE

Table of ContentsTemporary Hours of Operation

Membership Information

Freeze Requests

“Kid Freeze” Requests

Cancellation Requests

Downgrades

Frequently Asked Questions

Preparation, Prevention and Maintenance

Enhanced Standards

Preparing for a New Health Club Environment

Preventing the Spread of COVID-19

Safe Guard Schedule

Interval Cleaning

Sanitation Stations + Quick Stops

Enhanced Products + Technology

Prioritizing Personal Space

Behavioral Signage and Enforcement

Compliance Ambassadors

Favorite Spaces

Welcome Desk

Locker Rooms

Fitness Floor

Fitness Studios

KidZone and Youth Programming

Indoor Pools

Track

Basketball, Volleyball and Racquetball

Cafe

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Hours of Operation

Temporary Hours of OperationAFF is doing our very best to bring back your favorite team members. Unfortunately for a variety of reasons, many of our team members are not ready to return and we aren’t in a position to bring all of them back just yet. We are uncertain of the initial traffic flow of usage and the man power required to maintain our clubs disinfected and clean during our closing hours. In due time, we hopefully can resume our normal opening of your “Favorite Spaces” as well as expand our hours from the below.

Monday through Friday6a – 9p

Saturday and Sunday8a – 4p

Hours are subject to change as restrictions and guidelines are issued.

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Membership

Membership - Freeze RequestsAll monthly memberships will reactivate and resume billing on July 1st and 15th (as defined on your agreement).

Membership Freeze (COVID-19 | Phase 2)Should you not be comfortable coming back to the club right away due to the COVID-19 virus, you may freeze your membership as outlined below. Personal Training & Fusion agreements will automatically be frozen with membership.➔ All freeze requests can be made for a period of 30 days or a maximum of 60 days for the

months of July & August only. There is no fee to place membership on freeze.➔ You will receive email confirmation once it has been received and processed.➔ At the end of your freeze, your membership will reactivate automatically.➔ To submit your request, click here.

Current Bill Cycle Dates to Submit

To freeze your membership for July and/or August, please submit your freeze request by the dates listed that correspond to

your bill date:

1st of the month June 16 - June 29

15th of the month June 16 - July 1366.17.1

Membership - Kid Freeze Requests All monthly memberships will reactivate and resume billing on July 1st and 15th (as defined on agreement).

For members with family memberships that are not comfortable bringing their children, ages 13 and under, to the club right away, a request may be submitted for a “Kid Freeze” for the month of July and August as outlined below:➔ Kids ages 13 & under must be listed on current family membership. ➔ Members with children ages 13 and under who require the use of the KidZone may request to

place a "Kid Freeze" for the months of July and August.➔ Members with children ages 9-13 on their current family membership may use “Fit Kids”

designated equipment while accompanied by parents; however, if you do not feel safe to bring your children to the gym due to COVID-19 pandemic, you may request to place a "Kid Freeze" for the months of July and August.

➔ A $10 credit for each child (up to 3 kids) listed on the membership will be applied for each month frozen.

➔ At the end of the freeze period, all children 13 & under will be reinstated on the family or couple membership. 76.17.1

Membership - Cancellation RequestsAll monthly memberships will reactivate and resume billing on July 1st and 15th (as defined on your agreement).

Cancellation Requests

● All cancellation requests may be submitted for medical, relocation, military, or 30-day end of term notice.

● If you do not meet any of the criteria listed above, please select “Other” as your reason and submit your cancellation request for review. You will be contacted via email should there be any follow up questions or need for supporting documentation. You will be notified of the status of your request prior to your next bill date.

● All cancellation requests received while closed (up until June 28th) will be processed as quickly as possible. A confirmation email will be sent once all supporting documentation has been processed by AFF.

● To submit a cancellation request, please click here.

We ask for your patience and understanding as we process all requests and communication received during the shutdown. 86.17.1

Membership - DowngradesAll monthly memberships will reactivate and resume billing on July 1st and 15th (as defined on agreement).

If you wish to downgrade your family or couple membership due to COVID-19, please see a club representative for assistance. Downgrade period open July 1 - August 31, 2020.Please note that this option is not available online.

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Membership Questions

For answers to frequently asked questions regarding membership,please visit amfamfit.com/membership/faqs

For all other questions, please contact us at memberservices@amfamfit.com

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Preparation, Preventionand Maintenance

Enhanced StandardsAFF is providing a heightened level of cleaning and disinfecting procedures, limiting capacity throughout our clubs, and educating and enforcing a safe club environment for all who enter.

We have aligned our enhanced standards with guidance using the Centers for Disease Control (CDC), the World Health Organization (WHO), Virginia’s Forward Phase Two Guidelines (Guidelines for all Business Sectors, specifically Gym’s) and our internal Safety Team.

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Preparing for a New Health Club EnvironmentWe are making space and service updates to maintain hygiene, safety and physical distancing best practices in three ways:

1. Increased SanitationWe've implemented heightened cleaning measures to ensure the health and wellbeing of our employees and members. We are disinfecting equipment more frequently, increased sanitation stations to provide easier access to sanitation products to our members and using technology to improve our overall cleaning, sanitation and disinfection strategy.

2. Prioritizing Personal Space

Taking advantage of the size of our clubs, various exercise formats have been relocated to allow for the maximum number of members while providing personal distancing space according to the guidance of the state and local government.

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Preparing for a New Health Club Environment3. Behavioral Signage + Enforcement

"Cleaning is the new cool down" will be the new normal in our club. We have upped our cleaning game and need our members' help to keep our facility clean and sanitized for each other. Our "Compliance Ambassadors" will reinforce this new member code of conduct while performing their regular shift of cleaning. We will also have placed signage throughout the clubs to serve as friendly reminders that the well-being of each other depends on all of us to do our part. And when necessary, those who do not follow the required “House Rules for Health” signed by each member upon opening, may be asked to leave.

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Preventing the Spread of COVID-19Knowledge is power. We want our members and employees to know they are safe in our clubs. For us to ensure their safety, we must understand the difference between effective cleaning, sanitizing and disinfecting. This will now be a vital part of each team member's position. Being able to distinguish between these methods and implementing them effectively will help us kill viruses, such as COVID-19 and prevent its spread.

What it does:

Removes soil, dirt, and debris from surfaces. It does not kill microorganisms. What products do you use?

Soaps, detergents, water and microfiber towels to physically remove soil, dirt, and debris from surfaces. Why clean?

Cleaning lowers the count of germs by removing them from a surface, not necessarily killing them.

What it does:

Kills a high percentage (99.9%) of microorganisms on surfaces. What products do you use?

Heat (i.e. steam, hot water, and hot air) and requires at least 171°surface contact or an EPA (Environmental Protection Agency) registered product with specific contact time to kill microorganisms on surfaces.

Why sanitize?

Sanitizing reduces and kills the amount of germs on a surface to a safe level recognized by the EPA, but it does not eliminate the occurrence and growth of bacteria, viruses, and fungi.

What it does:

Kills a higher percentage (99.999%) of microorganisms on surfaces. What products do you use?

Disinfecting uses an EPA registered product with specific contact time (1-10 min, depending on the chemical) to kill harmful microorganisms, like bacteria and pathogens on surfaces. Why disinfect?

Disinfecting reduces and kills the amount of germs on a surface to a safe level recognized by the EPA, and reduces the occurrence and growth of bacteria, viruses and fungi

CLEAN SANITIZE DISINFECT

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SAFE Guard Schedule

TASKAFF Staff will clean + sanitize throughout the club Members required to sanitize equipment with wipes & towels after each use AFF Staff will monitor to disinfect high traffic areas + equipment throughout the day

All equipment, studios + surfaces are disinfected 2x per day with electrostatic sprayer

Keeping Members and Employees Safe

6-8a 8-11a 11a-2p 2-5p 8-9p 10pClean + Sanitize All Day

by Members and Staff

DisinfectEvery 3 Hours

High Traffic Areas Disinfected

Every 3 Hours

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Interval CleaningJust like there are many health benefits to interval training, we determined that timed interval cleaning also provides health benefits to ensure each area of the club is not only clean, but germs and viruses are killed with disinfectant. A team approach means that this is not a one department show. Every member of our front line and management staff will be scheduled to clean and disinfect high traffic areas every three hours beginning at 8:00 AM, for example:

✓ :00 - :15 First + Second Row of Cardio, Upper Body Strength, Front Desk, etc.….✓ :15 - :30 Third + Fourth Row of Cardio, Lower Body Strength, Fitness Desk, etc.…✓ :30 - :00 Fitness Accessories, Fusion Room, Cafe, Track, Racquetball & Basketball Courts, etc.

Timed intervals will also mean certain pieces of equipment usage will be taken out of circulation every other day to allow for proper disinfecting and potential rotation of equipment.

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Sanitation Stations + Quick StopsAdditional disinfectant wipes and hand sanitizers have been added throughout the club to make cleaning after your workouts easy and convenient. Sanitation station:

● New cleaning protocol communication● Disinfectant wipes + trash can● Hand sanitizer● Paper towels

Quick Stops● Disinfectant wipes + trash can● Hand sanitizer

Members will be required to clean their workout equipment and space

with provided disinfectant wipes before and after each workout

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Enhanced Products + TechnologyBuilding upon the AFF's already recognized high standards of health, safety and cleanliness - we've taken them to the next level with the following products and technology.

Disinfectant wipesOur disinfectant wipes, approved by the EPA and proven to kill 99.99% of bacteria, viruses and fungi on equipment will be provided in all fitness studios for members and employees to keep the studios clean before and after each workout.

DisinfectantDisinfectant has always been a staple of the AFF's cleaning protocol. We recently upgraded to Hi-Con PF which is on the EPA list to kill viruses, including COVID-19. Our team will use this disinfectant at regular intervals during the day and once overnight. Some equipment will be sectioned off during this time to facilitate the deep cleaning.

Surface SolutionsMade with patented products, each solution is made with a formula that instantly kills and has a 99.9999% broad spectrum kill against bacteria & viruses, with the additional benefit of a persistent kill up to 28 days per application.

In addition, we will have disinfectant sprayers, nanoseptic wipes and door stops for touchless entry throughout the club.

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Prioritizing Personal SpaceKnowledge is power. We will follow all federal, state and local regulations as it pertains to building capacity, as well as the spaces within the clubs. Though the CDC recommends 6 feet of social distancing, for our business and per our state guidelines, AFF will be following and require adherence to the 10 feet mandate. Staff will be helping to keep all those who enter the club by wearing face masks. We will adjust all protocols as needed.

Facility Capacity & Access● We will limit the number of members in the building based on

federal, state and local government capacity regulations, currently at 30% in any area of the clubs at anytime during Phase Two

● Studio, Aquatic and Fusion Fitness classes and Fusion will have a reservations system and a limited number of participants phased on size of room, if required and class formats will be designed accordingly all the while maintaining 10 feet of space between members and staff.

● For any Personal Training, those interactions must maintain 10 feet of space between themselves

● Guests will not be permitted when we first re-open

Community Spaces● Plexiglass screens will be used at service desks and in offices. ● Employees will be required to wear masks while in the club● Any tables and chairs in the lobby, other public spaces and café will be

adjusted to provide seating with 10 feet seat distancing.● Markers will be throughout the club to naturally guide members and

when indicated, it is expected to follow the one way path markers● Open fitness floors will be redesigned for spatial distancing and

members will be required to keep 10 feet of space between each other● “House Rules for Health” signage will serve as reminders for safety

throughout the club● New member tours will be by appointment only

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Behavioral Signage and EnforcementSocial distancing and sanitation signage placed throughout the clubs as reminders.

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Compliance Ambassadors"Compliance Ambassadors" will be working throughout the club

We will have team members throughout our facility cleaning and disinfecting throughout the day, known as "Compliance Ambassadors". Their job is also to enforce member cleaning after each workout and to answer any questions that may arise. Each team member is empowered to have friendly conversations with other employees or members if they see any safety issues.

Documentation + communicationTo keep consistent communication with members, our team will document any issues and/or questions that arise throughout their shift to submit to our management team. If a member does not comply with the new code of conduct our management team will reach out to the member to answer any questions they may have and ensure future compliance. We will continue to use this information to improve the safety of our AFF community.

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Favorite SpacesAs we navigate the evolving realities of COVID-19 and the reopening of our clubs, we are looking ahead to what the future may look like for us. Though some of your following favorite spaces may be temporarily closed and/or restricted by Governmental Guidelines, please know our teams are working tirelessly to be ready for whatever comes next.

We will continue to update and change based on the direction provided by the CDC and federal, state, and local government. Amenities and programs will depend on their guidance.

We appreciate your assistance, cooperation, patience and understanding as we continue to strive to be better than we were yesterday. This is our promise to you.

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Welcome DeskEntrances to the clubs will be ready for you, when you are ready to join us! Most entry ways will open by sensors and new touchless options to open the doors are being sourced. Some may even be held by our staff or be propped open for you with door stops. Entrances will continue to have a touchless access system via scan cards and the AFF App. With newly added sanitation and disinfectant procedures at this high touch area, we will continue to keep you safe inside of our doors. PERSONAL PROTECTIVE EQUIPMENT (FOR MEMBERS) WILL ONLY BE REQUIRED BASED ON GOVERNMENT REGULATIONS.

q Employee temperatures will be checked daily

● Employee temperatures will be checked daily.● Face masks will be required for staff and gloves will be provided for them if they choose.● Towel rental will be temporarily suspended until further notice.● Plexiglass protective shields will be added to welcome desks.● A new member code of conduct will be required to be signed by all members upon resuming their

membership. Thorough compliance to it will be required each visit.● Safety Oaths will be signed by each team member to solidify our joint effort to keep our community healthy

and safe.● Guests will not be permitted until further notice.

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Locker RoomsLocker rooms allow members to have convenient self-care before and after their workouts. It has always been a focal point of our cleaning protocols and we will continue to have heightened cleaning and disinfecting throughout the day with EPA-registered, virus-killing disinfectants.

❏ Lockers will be available in staggered fashion at top and bottom being mindful of the 10 foot spatial distancing requirement.

❏ Designated showers will be available. Be sure to yield the right of way as the member leaving a shower has the first right of passage. Shower areas will not have two pathways similar to what you have seen in grocery stores.

❏ Family changing areas will be open with social distancing in place.❏ Saunas, whirlpools/hot tubs and steam room will not be available for use

per state’s guidelines..❏ All locker rooms will be disinfected each night.

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Fitness FloorIn addition to the regular cleaning schedule, a "clean team" will come in every three hours (or based on volume) to disinfect equipment. Measures are also being taken to help practice social distancing. NOTE: mats, bands, medicine balls and other single use supplemental equipment will NOT be available during the initial few weeks of this Phase Two re-opening.

❏ 30% Occupancy at any time by members is required by our Phase Two State required guidelines

❏ Equipment will be spaced or marked for social distancing❏ Sanitation quick stops will be located throughout for easy

access to sanitation wipes and hand sanitizer❏ Compliance Ambassadors will be available for cleaning and to

ensure all members and employees are following proper safety protocols

❏ Members are expected to keep 10 feet of distance from other individuals on the fitness floor

❏ Disinfecting intervals and intermittent equipment closures will be scheduled regularly

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Fitness StudiosAs a community fitness focal point, we created ways to maintain the connection, energy and inspiration from others while limiting social distancing. Nearby signage will act as friendly reminders of new capacity and hygiene standards and instructors will enforce new protocols before each class begins.

❏ We are investigating for the viability of a reservation system to allow for proper planning.❏ Capacity in each studio will be modified by the square footage of the room reducing

occupancy.❏ Instructors will clean and disinfect the floors, handles and equipment after each class.

No equipment will be shared during any one class. Some equipment, such as mats, will NOT be available (if a class typically uses a mat, members are expected to bring their own)

❏ Each studio will have sanitation quick stops for cleaning equipment and for hand hygiene.

❏ Each studio will be disinfected mid-day and evening.*All of the above is subject to change based on government regulations.

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KidZone + Youth Programming Temporarily ClosedAs a family friendly club, we understand how important it is to feel safe bringing your little ones with you while you exercise. Enhanced protocols will be implemented consistent with CDC guidelines, cleaning practices and social distancing when we can open. We hope to utilize other spaces within the club to accommodate more children while complying with spatial distancing recommendations…when we open our KidZone Areas. Thank you for your understanding and we will do our very best to expedite the process of opening the areas for your children…safely.

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Indoor PoolsOur indoor pools are ready and waiting to welcome you back to low-impact cardio, exercise classes, group swim lessons and lap swimming only, with 10 feet spacing for both forms of exercise. We will continue to follow the board of health requirements and VA Virginia’s Forward Phase Two Guidelines to ensure your safety.

❏ Open swim, kids pool areas and other programming will be added back on a limited basis and consistent in the future and consistent with government orders and guidelines.

❏ All Steam Rooms, Saunas and Whirlpools will remain closed during this Phase Two time period.

❏ Capacity restrictions will be implemented in all aquatics areas.❏ Discontinued use of shared equipment and toys.❏ Hourly sanitation of all high-touch surfaces with EPA-registered, virus-killing disinfectant.❏ One way entrances and exits will be utilized to control social distancing.❏ New sanitation stations will be located within family locker room and pool deck.

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TrackTracks where available will be open for use per the guidelines below:

❏ Be mindful of our usual alternating direction of the track each day.❏ All walking and slower paced joggers should remain in the right lane.❏ The middle lanes are closed except for passing, and when there is space to do so

safely, all passing should be done from the outermost left lane.

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Basketball, Volleyball & RacquetballBasketball Courts and Volleyball Courts will NOT BE open, however, when we do open those areas, there will be very strict usage and play according to the physical distancing for both forms of exercise. We will continue to follow the board of health requirements and VA Virginia’s Forward Phase Two Guidelines to ensure your safety.

❏ When courts reopen, there will not be any loaner basketballs, racquetballs or racquets provided by the club. Those must be supplied by the members.

❏ When courts reopen, there will be significant restrictions on usage per physical distancing guidelines.

❏ All racquetball courts will be open to one-on-one as long as social distancing can be maintained. All players are required to disinfectant handles after play

❏ No leagues, ladders or tournaments will be permitted during Phase Two.❏ Hourly sanitation of all high-touch surfaces with EPA-registered, virus-killing disinfectant.

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Select Cafe’s ClosedWe have increased all sanitation protocols provided by the CDC and will continue to provide cafe food and beverage service in alignment with the department of health for some our clubs. Please see our website for which ones will re-open for Take Out only initially. ❏ All employees will be required to wear gloves and masks.❏ Continuous scheduled disinfecting of all shared surfaces every 30 minutes.❏ Social distancing guidance if a line forms.❏ Designated order pickup zone for each order.❏ Tables will be spaced according to state guidelines after we permit in club café seating❏ Tables and chairs will be cleaned and sanitized after each use, with interval disinfectant scheduled

every 3 hours.

Cafe’s closed until further notice: Williamsburg, Chester, Swift Creek, Colonial Heights and Short Pump

Cafe’s open with limited menu, hours and no seating: Mechanicsville, Midlothian, Fredericksburg and VCC

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We look forward to seeing you back in the club soon.

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