Re vis ed &LWL]HQ·V Charter · Every Filipino worker attains full, decent and productive...

Revised

Charter

(Republic Act No. 9485

“Anti-Red Tape Act”)

Citizen’s

DOLE Citizen’s Charter Cut the Red Tape. 1

The Department of Labor and Employment, in keeping with the requirements of Republic Act No. 9485 or the Anti-Red Tape Act of 2007, presents this revised Citizen’s Charter showing the Department’s service standards in the delivery of its key frontline services to the public. This revised Charter defines the simple steps for availing a service, action officer for each step, the process cycle time, applicable fees and documentary requirements in accordance with the latest applicable laws, rules and regulations. Also, as we recognize that clients’ feedback are of utmost importance as inputs for improvement, the Department has also provided herein the Client’s Feedback and Redress Mechanisms. These are all directed towards attaining client satisfaction which has always been at the center of all the DOLE’s service delivery improvement efforts. May this Citizen’s Charter be an instrument in upholding greater transparency and efficiency in the delivery of labor-related services to the Filipino workers.

Message


Page No.

Secretary’s Message ……………………………………………………………………………........1 Table of Contents ……………………………………………………………………………………...2 1.0 Our Organization …………………….…………………….…………………………………………3

1.1. Organizational Chart …………………………………………………………………………....4 1.2. Vision and Mission ……………………………………………………………………..............4

2.0 Our Performance Pledge ……………………………………………………………………………5

3.0 Our Integrity Pledge ………………………………………………………………………………….6

4.0 Our Key Frontline Services …………………….…………………….........................................

4.1. Local Transactions (Simple) 4.1.1. Application for Alien Employment Permit ……………………..............................7

4.1.2. Registration of Job Contractors and Sub-contractors …………………………..12

4.1.3. Issuance of Authority to Recruit Outside Registered

Business Address …………………….……………………………………............16

4.1.4. Issuance of Clearance/Permit to Conduct Jobs Fair ……………………………19

4.1.5. Application for Working Child’s Permit …………………………………………...25

4.1.6. Registration of Union …………………….…………………………………………30

4.1.7. Registration of Worker’s Association ……………………………………………..36

4.1.8. Registration of Collective Bargaining Agreement ……………………………….42

4.1.9. Issuance of Certification from DOLE that Company Has No

Pending/Has Pending Case…………………….………………………………….48

4.2. Local Transactions (Complex)

4.2.1. Application for Private Employment Agency License …...................................51

4.2.2. Application for Accreditation of Co-Partner ………………………………………56

4.2.3. Application for Livelihood Project Assistance ……………………………...........60

4.3. Overseas Transactions (Simple)

4.3.1. Issuance of Overseas Employment Certificate at Post …………………...........64

4.3.2. Verification of Overseas Employment Documents ………………………………67

5.0 Our Citizen’s Feedback and Redress Mechanisms…………………….……………………..72

Annexes A – Citizen’s Feedback Form…………… ……………………………………………………….74 B – Our Location Map ……………………………………………………………………………. 75

About the Logo ……………………………………………………………………………………………...76

Table of Contents


The Department of Labor and Employment started as a small bureau in 1908 under the then Department of Commerce and Police. It had, for its principal functions, the registration of laborers, the compilation and analysis of statistics pertaining labor market situation, the organization of employment agencies, and the settlement of disputes. On December 8, 1933, the Bureau of Labor was constituted as a Department by virtue of Republic Act 4121. Since then, it has continuously evolved its thrusts and strategies to respond to emerging socio-political and economic challenges while keeping as primary concern the protection and promotion of the welfare of local and overseas Filipino workers (OFWs). Today, the DOLE is the national government agency mandated to formulate policies, implement programs and projects as well as serve as the policy-coordinating arm of the Executive Branch in the field of labor and employment. It serves over 43 million workers comprising the country’s labor force, covering those in the formal and informal economies. On top of this, the DOLE clients also include workers’ organizations, employers and/or employers’ groups, non-government organizations (NGOs), and other government agencies, the academe, other stakeholders, international organizations (e.g. ILO, IOM, UNDP, UNICEF), and the international community including the host countries of our OFWs. To carry out its mandate, the DOLE has 16 Regional Offices, 83 Field Offices with 4 Satellite Offices, 36 Overseas Posts, 5 Bureaus, 7 Staff Services and 10 Agencies attached to it for administrative supervision or for policy and program coordination.

1.0 Our Organization


Vision

Every Filipino worker attains full, decent and productive employment.

Mission

To promote gainful employment opportunities, develop human resources, protect workers and promote their welfare, and maintain industrial peace.

1.1 Organizational Chart

1.2 Vision and Mission


We, the Officials and Employees of the Department of Labor and Employment are committed and resolved to perform efficiently and effectively from time to time, with utmost courtesy and sincere dedication, in order to fulfill the needs and exceeds the expectations of the public. Through the collaboration of all staff of the department, we will continue to cater the best through:

ELIVERING quality services to the public, in accordance with the procedures and timeframe provided in our service standards, from Monday to Friday, 8:00 am to 5:00 pm.

FFERING numbers of venues which include service facilities, hotlines and websites in addressing the public concerns and for clients to access information about our services.

ISTENING to and responding immediately to the public complaints and/or suggestions through the Department’s Hotline, Help Desks and Public Assistance and Complaints Units towards customer satisfaction and this Department’s sustainable development.

NSURING to attend promptly to our client’s needs, without qualification, and courteously handle each transaction with patience and in accordance with our Code of Ethics.

2.0 Our Performance Pledge

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We, the Officials and Employees of the Department of Labor and Employment do hereby pledge to:

3.0 Our Integrity Pledge

VALUE our being employees of the DOLE as opportunity to be an agent of

change; GUIDE our actions and decisions with the goal of serving solely the interest of

the public and not my own; OBSERVE the DOLE Code of Conduct as my standard of ethical and

accountable behavior; ADOPT the practice of continuous process improvement towards efficient and

effective delivery of services; ENGAGE our social partners in enhancing transparency and enforcing

accountability; ENSURE that I and my fellow workers will be vigilant in the performance of our

duties and responsibilities. So help me God.


Under Article 40 of the Labor Code of the Philippines, as amended, any alien seeking admission

to the Philippines for employment purposes and any domestic or foreign employer who desires to engage an alien for employment in the Philippines shall obtain an employment permit from the Department of Labor and Employment.

The Alien Employment Permit (AEP) is a permit issued to a non-resident alien or foreign national

seeking admission to the Philippines for employment purposes after a determination of the non-availability of Filipino citizen who is competent, able and willing at the time of application to perform the services for which the alien is desired.

I. CLIENTS/APPLICANTS

All foreign nationals who intend to engage in gainful employment in the Philippines and any domestic or foreign employer who desires to engage an alien for employment in the Philippines

II. REQUIREMENTS

A. For Issuance of New AEP

1. Application Form duly accomplished and notarized with 2 x 2 picture in white background 2. Original copy of notarized appointment or Contract of Employment enumerating the duties

and responsibilities, annual salary and other benefits of foreign national 3. Certified Photocopy of passport with visa or Certificate of Recognition for Refugees 4. Photocopy of Mayor's Permit or in case of Ecozone locators a Certification from the

Ecozone authority that the employer is existing and operating in the Ecozone, photocopy of license from PCAB or DO 174-17

5. Business Name Registration and Application Form with DTI or SEC Registration and General Information Sheet (GIS)

6. Special Temporary Permit (STP) from Professional Regulation Commission (PRC) if position is regulated profession

7. Authority to Employ Foreign National from DOJ if covered by Anti-Dummy Law of from DENR in case of mining.

8. If the filer is a representative of the foreign national, authorization letter from the company or foreign national

Note: Present to the DOLE Action Officer the original passport with valid visa and other

original documents for verification purposes.

B. For Renewal of AEP

1. Application Form duly accomplished and notarized with 2 x 2 picture in white background

4.0 Our Key Frontline Services

4.1 Local Transactions (Simple)

4.1.1. APPLICATION FOR ALIEN EMPLOYMENT PERMIT


2. Original copy of notarized appointment or Contract of Employment enumerating the duties and responsibilities, annual salary and other benefits of foreign national

3. Certified Photocopy of passport with visa or Certificate of Recognition for Refugees 4. Photocopy of updated Mayor's Permit or in case of Ecozone locators a Certification from

the Ecozone authority that the employer is existing and operating in the Ecozone, photocopy of license from PCAB or DO 174-17

5. Business Name Registration and Application Form with DTI or SEC Registration and GIS 6. Special Temporary Permit (STP) from Professional Regulation Commission (PRC) if

position is regulated profession 7. Authority to Employ Foreign National from the Department of Justice if covered by Anti-

Dummy Law or from DENR in case of mining. 8. If the filer is a representative of the foreign national, authorization letter from the company

or foreign national

Note: Present to the DOLE Action Officer the original passport with valid visa and other original documents for verification purposes.

III. FEES

Permit Fee P9,000.00 for one year validity or a fraction thereof plus P4,000.00 for every additional year or fraction thereof

Renewal of Application

P4,000.00 for every year of validity or a fraction thereof

Card Replacement

P1,500.00 request for replacement must be supported by Affidavit of Loss

Penalty

P10,000.00

P 10,000.00

for every year or a fraction thereof on each foreign national found working without valid AEP for every year or fraction thereof for employer employing foreign nationals working valid AEP

IV. WHERE TO APPLY

Regional Office having jurisdiction over the intended place of work

V. TOTAL PROCESS CYCLE TIME

Within three (3) working days after publication and payment of required fees and fines, if there are any


VI. PROCEDURE FLOW

Step No.

Activity Action Officer Duration of Transaction Client/Applicant DOLE

1. Get application form (DOLE AEP Application Form) and the list of requirements from the Action Officer or download the form from our website (www.ble.dole.gov.ph) and fill-up the form.

Provide DOLE AEP Application Form and the list of requirements.

(Name/ Position of Action Officer and alternate)

2. Submit to Action Officer the filled up application form with the documentary requirements.

Check the completeness of the Application Form and all the documentary requirements.


a. For incomplete documents:

Return the application form and documents to the client indicating the lacking requirement/s and explain, as may be necessary. Application is deemed not filed.


3. Get the order of payment. b. For complete documents:

Issue order of payment.


4. Bring the order of payment to the Designated Cashier, pay the required permit fees and receive Official Receipt (OR).

Receive payment, issue OR and stamp date and time of release of AEP on the face of the OR.

Designated Cashier

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Step No.


Publish new AEP application within 2 working days upon receipt of application in a newspaper of general circulation, DOLE RO website and PESO.

(Name/ Position of Action Officer and alternate) (Name/ Position of Evaluator and alternate) (Regional Director or Designated Approving Officer)

Within two (2) working days upon submission of complete documents Within two (2) working days upon filing of application

Conduct verification inspection within 2 working days upon payment of fees, if warranted based on documentary evaluation. Approve/disapprove AEP.

Present the OR to the Action Officer on the date and claim AEP/Letter of Denial/Disapproval. If the claimant of the requested service is other than the one who filed the application, submit the letter of authorization together with photocopy of their IDs (Filer/Applicant and Authorized Representative – to present original for verification purposes).

Release the AEP if approved or Letter of Denial/ Disapproval if denied on the scheduled release date.


Maximum of three (3) working days

An application for AEP may be denied on the following grounds:

a. misrepresentation of facts in the application b. submission of falsified documents c. conviction of a criminal offense or a fugitive from justice in the country or abroad

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d. grave misconduct in dealing with or ill treatment of workers e. availability of a Filipino who is competent, able and willing to do the job intended for or

being performed by the foreign national f. worked without valid AEP for more than a year g. application for renewal with expired visa or temporary visitor’s visa

Denial of application of AEP shall cause the forfeiture of the fees paid by the applicant.

An AEP may be cancelled or revoked on the following grounds and after due process

a. non-compliance with any of the requirements or conditions for which the AEP was issued b. misrepresentation of facts in the application c. submission of falsified or tampered documents d. meritorious objection or information against the employment of the foreign national e. foreign national has been convicted of a criminal offense or a fugitive from justice f. employer terminated the employment of foreign national g. grave misconduct in dealing with or ill treatment of workers

Regional Director shall issue an Order cancelling or revoking the AEP.


The Certificate of Registration of Job Contractors and Sub-contractors is issued to persons, entities, companies engaged in legitimate contracting and subcontracting arrangements in accordance with Articles 106 to 109 of the Labor Code, as amended and its implementing guidelines under DOLE Department Order No. 174, Series of 2017.


Any person or entity engaged in legitimate job contracting and sub-contracting arrangements providing services for a specific job or undertaking farmed out by principal under a service agreement.

II. REQUIREMENTS

a. Verified application for registration as a contractor containing the following information: a) name and business address of the applicant and the areas where it seeks to operate; b) the name and addresses of officers, if the applicant is a corporation, partnership, cooperative or a labor organization; the nature of the applicant’s business and the industry or industries where the applicant seeks to operate; the number of regular workers and the total workforce; the list of the clients, if any, the number of personnel assigned to each client, if any, and the services provided to the client; the description of the phases of the contract, including the number of the employees covered in each phrase, where appropriate; and proof of compliance with substantial capital requirement as defined in Section 3(l) of the Rules.

b. Certified true copy of certificate of registration of firm or business name from the Securities and Exchange Commission (SEC), Department of Trade and Industry (DTI), Cooperative Development Authority (CDA) or from the DOLE if the applicant is a labor organization;

c. Certified true copy of the license or business permit issued by the local government unit or units where the contractor or sub-contractor operates;

d. Certified listing, with proof of ownership or lease contract of facilities, tools, equipment, premises implements, machineries and work premises, that are actually and directly used by the contractor in the performance or completion of the specific job or work contracted out together with the photo of the office building and premises where it holds office;

e. Certified true copy of audited financial statements if the applicant is a corporation, partnership, cooperative or labor organization, or a copy of the latest ITR if the applicant is a sole proprietorship;

f. Sworn disclosure that the registrant, its officers and owners or principal stockholders or any one of them, has not been operating or previously operating as a contractor under a different business name or entity or with pending cases of violations of these Rules and/or labor standards, or with a cancelled registration. In case any of the foregoing has a pending case, a copy of the complaint and the latest status of the case shall be attached.

III. FEE

Registration Fee – P100,000.00

IV. VALIDITY PERIOD OF REGISTRATION

Two (2) years and renewable every thirty (30) days before the expiration of the certificate of registration

4.1.2. REGISTRATION OF JOB CONTRACTORS AND SUB-CONTRACTORS


V. WHERE TO APPLY

Regional/Field Office where the applicant principally operates

VI. TOTAL PROCESS CYCLE TIME

Within two (2) days upon receipt of the application with complete supporting documents, the authorized representative of the Regional Director shall conduct a verification inspection of the facilities, tools, equipment, and work premises of the applicant. The Regional Director shall deny or approve the application within three (3) working days after conduct of verification inspection.

VII. PROCEDURE FLOW

Steps Activity Action Officer Duration of Transaction Applicant/Client DOLE

1. Get application form (DOLE Job Contracting/Sub-contracting Application Form) or download the form from our website (www.dole.gov.ph) and the list of requirements from the Action Officer and fill-up the form.

Provide DOLE Job Contracting/Sub-contracting Application Form and list of requirements.


2. Submit to the Action Officer the filled up application form with the documentary requirements.

Check the completeness of the Application Form and all documentary requirements.



Return the Application Form and documents to the client indicating the lacking requirement/s and explain, as may be necessary. Application is deemed not filed.


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4. Bring the order of payment to the Designated Cashier, pay the P100,000.00 registration fee and receive Official Receipt (OR).

Receive payment, issue OR and stamp date and time of release of registration on the face of the OR.

(Designated Cashier)

Review the application and conduct verification inspection. Approve/disapprove the registration.

(Name/ Position of Action Officer/ Evaluator and alternate Field Office Head or Designated Approving Officer)

5. Enroll in DOLE programs on improving compliance with labor standards.

Conduct orientation.


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6. Present the OR to the Action Officer on the scheduled release date and claim Certificate of Registration/Letter of Denial/Disapproval. If the claimant of the requested service is other than the one who filed the application, submit the letter of authorization together with photocopy of their IDs (Filer/Applicant and Authorized Representative – to present original for verification purposes).

Release the Certificate of Registration if approved or Letter of Denial/Disapproval if denied on the scheduled release date.

Five (5) working days upon submission of complete documents

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Under Article 25 of the Labor Code of the Philippines, as amended, the Department is mandated to govern and regulate the activities of all individuals and entities engaged in the recruitment and placement of persons for local employment.

The Authority to Recruit is issued to licensed Private Employment Agency (PEA) representative/s authorizing him/her to conduct recruitment activities outside their business address as specified in the authority.


A licensed agency or its authorized representative

II. REQUIREMENTS

For Local Chapters: 1. Letter request by the agency; 2. Certification under oath by the agency or an agreement between agency and the representative

or a special power of attorney stipulating details of the proposed recruitment activities; 3. NBI Clearance and bio-data of the representative with one (1) recent passport size pictures; 4. Certificate of no pending recruitment case; and 5. Certificate of attendance to pre-application seminar.

III. FEES

Authority Fee – P2,000.00

IV. VALIDITY PERIOD

Co-terminus with the PEA License unless sooner revoked/cancelled by the issuing Regional Office or terminated by the agency.

V. WHERE TO APPLY

Regional Office who issued the Private Employment Agency License


One (1) working day upon receipt of payment of Authority Fee

4.1.3. ISSUANCE OF AUTHORITY TO RECRUIT OUTSIDE REGISTERED BUSINESS ADDRESS


VII. PROCEDURE FLOW

Step No.


1. Get the list of requirements for Authority to Recruit from the Action Officer.

Provide list of requirements for the issuance of Authority.

(Name/Position of Action Officer and alternate)

2. Submit to Action Officer the letter request with documentary requirements.

Check the completeness of all the documentary requirements.



Return the letter request and documents to the client with the checklist indicating the lacking requirement/s and explain, as may be necessary. Application is deemed not filed.


3. Get the order of payment. b. For complete documents :



4. Bring the order of payment to the Designated Cashier, pay the P2,000.00 and receive Official Receipt (OR).



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Step No.


Review the request. Approve/disapprove request.

(Name/Position of Action Officer/ Evaluator and alternate) (Regional Director/Field Office Head or Designated Approving Officer)

5. Attend orientation on rules and regulations on local recruitment.

Conduct orientation. (Name/Position of Action Officer and alternate)

6. Present the OR to the Action Officer on the scheduled release date and claim Authority to Recruit/ Letter of Denial/ Disapproval. If the claimant of the requested service is other than the one who filed the application, submit the letter of authorization together with photocopy of their IDs (Filer/Applicant and Authorized Representative – to present original for verification purposes).

Release Authority to Recruit/Letter of Denial/Disapproval on the scheduled release date.


One (1) working day upon submission of complete documents

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A. CLEARANCE TO CONDUCT JOBS FAIR

The Clearance to Conduct Jobs Fair is an authority issued to the requesting entity to host or sponsor a job fair.


The requesting party refers to the entity requesting to host or sponsor a Jobs Fair. Jobs Fair may be conducted, hosted, sponsored and/or co-sponsored by National Government Agencies (NGAs), Public Employment Service Offices (PESOs), and Educational Institutions and participated in by other Government Agencies, Local Employers, Licensed Recruitment Agencies, Private Recruitment and Placement Agency (PRPA) and Private Employment Agency (PEA) or registered job contractors/sub-contractors.

II. REQUIREMENTS

a. Duly accomplished Job Fair Clearance Application Form b. Written request for the conduct of Jobs Fair, with complete details such as the proposed date,

venue and complete location/address, submitted at least ten (10) working days before the scheduled date of the event.

c. List of participating employers and agencies with their individual copy of license registration certificate job orders/vacancies Phil-JobNet user account

III. FEES

No Service Fee

IV. VALIDITY PERIOD

Job Fair shall not exceed three (3) days

V. WHERE TO APPLY

Public Employment Service Office (PESO) having jurisdiction on the proposed job fair venue not later than ten (10) working days before the scheduled job fair


Five (5) working days upon receipt of complete documents

4.1.4. ISSUANCE OF CLEARANCE/PERMIT TO CONDUCT JOBS FAIR


VII. PROCEDURE FLOW

Step No.


1. Get application form (DOLE Job Fair Clearance Application Form) or download the form from our website (www.ble.dole.gov.ph) and the list of requirements from the Action Officer and fill-up the form.

Provide DOLE/PESO Job Fair Clearance Application Form and list of requirements.


2. Submit to the Action Officer the filled up application form and the written request with the documentary requirements.






Review the application. Approve/disapprove application.

(Name/ Position of Action Officer/ Evaluator and alternate) (Regional Director/Field Office Head or Designated Approving Officer)

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Step No.


3. Attend orientation on rules and regulations in the conduct of job fair.


4. Claim Clearance/Letter of Denial/Disapproval. If the claimant of the requested service is other than the one who filed the application, submit the letter of authorization together with photocopy of their IDs (Filer/Applicant and Authorized Representative – to present original for verification purposes).

Release the Clearance if approved or Letter of Denial/Disapproval if denied on the scheduled release date.



B. PERMIT TO CONDUCT JOBS FAIR

The Permit to Conduct Jobs Fair is an authority issued to the requesting private entity to host or sponsor a jobs fair.


The requesting party refers to the entity requesting to host or sponsor a Jobs Fair. Jobs Fair may be conducted, hosted, sponsored and/or sponsored by Non-Government Organizations and/or any private entities participated in by Local Employers, Licensed Recruitment Agencies, Private Recruitment and Placement Agency (PRPA) and Private Employment Agency (PEA) or registered job contractors/sub-contractors.

II. REQUIREMENTS

a. Duly accomplished Jobs Fair Clearance Application Form b. Written request for the conduct of Job Fair, with complete details such as the proposed date,

venue and complete location/address, submitted at least ten (10) working days before the scheduled date of the event.

c. List of participating employers and agencies with their individual copy of license registration certificate job orders/vacancies

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Phil-JobNet user account

III. FEES

Permit Fee – P3,000

IV. VALIDITY PERIOD

Job Fair shall not exceed three (3) days

V. WHERE TO APPLY

Public Employment Service Office (PESO) having jurisdiction on the proposed job fair venue not later than ten (10) working days before the scheduled job fair


Five (5) working days upon receipt of complete documents

VII. PROCEDURE FLOW

Steps Activity Action Officer Duration of

Transaction Applicant/Client DOLE/PESO

1. Get application form (Job Fair Permit Application Form) or download the form from our website (www.ble.dole.gov.ph) and the list of requirements from the Action Officer and fill-up the form.

Provide DOLE/PESO Job Fair Permit Application Form and list of requirements.


2. Submit to the Action Officer the filled up application form and the written request with the documentary requirements.



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Steps Activity Action Officer Duration of Transaction Applicant/Client DOLE/PESO




3. Get the order of payment. b. For complete documents: Issue order of payment.


4. Bring the order of payment to the Designated Cashier, pay the P3,000 Permit Fee and receive Official Receipt (OR).



Review the application. Approve/disapprove application.

(Name/Position of Action Officer/ Evaluator and alternate) Regional Director/Field Office Head/ Designated Approving Officer

5. Attend orientation on rules and regulations in the conduct of job fair.


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Steps Activity Action Officer Duration of Transaction Applicant/Client DOLE/PESO

6. Present the OR to the Action Officer on the date and claim the Permit/Letter of Denial/Disapproval. If the claimant of the requested service is other than the one who filed the application, submit the letter of authorization together with photocopy of their IDs (Filer/Applicant and Authorized Representative – to present original for verification purposes).

Release the Permit if approved or Letter of Denial/Disapproval if denied on the scheduled release date.



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Under Republic Act No. 9231, the Department is mandated to protect the working child under allowable work circumstances against abuse, exploitation and discrimination.

As a rule, no child below 15 years of age shall be employed, permitted or suffered to work, in any public or private establishment except: 1) when the child works under the sole responsibility of his/her parents or legal guardian, provided that only members of the child’s family are employed; and 2) when the child’s employment or participation in public entertainment or information is essential.

A Working Child Permit is issued to any child below 15 years of age before he/she is allowed to commence work, usually on short-term and per project basis, in a family undertaking and in public entertainment or information.

I. CLIENTS/APPLICANTS:

Employer, parent or guardian of a child below 15 years of age before engaging him or her in any legitimate work not prohibited by law

II. REQUIREMENTS

a. Notarized and duly accomplished Working Child Permit Application Form b. Proof of schooling (any of the following)

Certificate of Enrollment Current School ID Certified True Copy of Current Report Card

c. If the child is not enrolled, Notarized Affidavit that the child shall be enrolled in the next school year

d. Authenticated copy of the child’s Birth Certificate or Certificate of Late Registration of Birth issued by the Philippine Statistics Authority or city/municipal registrar

e. Medical Certificate (valid within 1 month from date of issuance) issued by a licensed physician showing the physician’s full name, signature and license number

f. Two (2) passport size photographs of the child g. Any valid government issued ID of parent/guardian h. When the employer is the parent, guardian, or a family member other than the parent of the

child: For legal guardian – Authenticated proof of legal guardianship For family member - Proof of relationship to the child

i. When the employer is in public entertainment or information Certified true copy of the employer’s business permit or Mayor’s permit Notarized Employment Contract between the employer and the child’s parents or guardian

j. Application fee (₱100.00)

Additional Requirement for Succeeding Applications – previously issued Working Child Permit

For succeeding application, if the WCP card is lost, the applicant shall submit a notarized Affidavit of Loss and secure clearance from all Field Offices within the concerned region, if applicable.

III. VALIDITY PERIOD OF PERMIT

Based on the employment contract but not to exceed one (1) year

4.1.5. APPLICATION FOR WORKING CHILD’S PERMIT


IV. FEES

Permit Fee – ₱100.00 per permit/project

V. WHERE TO APPLY

DOLE Regional/Provincial/Field Office having jurisdiction over the workplace of the child at least three (3) days prior to the shooting/taping/event.

DOLE Regional/Provincial/Field Office having jurisdiction over the principal office of the employer, in case the work will be done in more than one (1) workplace falling under the jurisdiction of more than one (1) DOLE Regional/Provincial/Field Office


Eight (8) working hours from receipt of payment

VII. PROCEDURE FLOW

Step No.


1. Get application form (DOLE WCP Application Form) and the list of requirements from the Action Officer and fill-up the form.

Provide DOLE WCP Application Form and list of requirements.

(Name/Position of Action Officer or alternate)


Check the completeness of the form and documentary requirements.


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Step No.


a. If application and/ or requirements are not complete:



3. For new applicant with complete application documents: Attend interview/ orientation on scheduled date if parent/guardian and employer or the child himself or herself as may be appropriate, are not present at the time of filing application.

If documentary requirements of new applicant are complete: Schedule the interview/orientation within the next two working days if the parent/guardian and employer or the child himself or herself as may be appropriate, are not present at the time of filing application.


4. Attend to the interview if the concerned parent/ guardian and employer or the child himself or herself as may be appropriate, are present at the time of filing application.

Conduct immediately the interview/ orientation If the parent/guardian and employer or the child himself or herself as may be appropriate, are present at the time of filing application.


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Step No.


5. No interview for old applicants. For succeeding applications, submit also to the Action Officer the previously issued WCP card for updating.

For applicants with complete documents and with previously issued WCP card: Process request and review documents. If disapproved, issue Letter of Denial. If approved, update previously issued WCP.

(Name/Position of Action Officer or alternate) (Name/Position of Authorized Head) (Name/Position of Action Officer/ Evaluator or alternate and Authorized Head)

6. Get the order of payment.

Issue order of

payment. (Name/Position of Action Officer or alternate)

7. Bring the order of payment to the Designated Cashier, pay Permit Fee of P100.00 and receive Official Receipt (OR).

Receive payment and issue OR.

Designated Cashier

8. Bring the OR to the Action Officer to be stamped with the release date and time of the WCP.

Stamp date and time of release of WCP.


9. Present the OR and claim WCP from the Action Officer on the scheduled date and time.

Release the WCP on the scheduled release date.


Eight (8) working hours upon payment of Permit Fee

BD BC

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Step No.


10. If the claimant of the requested service is other than the one who filed the application, submit the letter of authorization together with photocopy of their IDs. Filer/Applicant and Authorized Representative to present original for verification purposes.

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Under PD 442 of the Labor Code of the Philippines, as amended, the DOLE is mandated to process the application for registration of labor organizations in order for them to acquire legal personality and to enjoy the rights given to legitimate labor organization. Union registration refers to the process of determining whether the application for registration of a labor union organized for collective bargaining complies with the documentary requirements prescribed under Rule III and IV of DOLE Department Order No. 40-03 and the rules implementing Book V of the Labor Code, as amended.


All persons employed in commercial, industrial and agricultural enterprises, including employees of government owned or controlled corporations without original charters established under the Corporation Code, as well as employees of religious, charitable, medical or educational institutions whether operating for profit or not, shall have the right to self-organization and to form, join or assist labor unions for purposes of collective bargaining: provided, however, supervisory employees shall not be eligible for membership in a labor union of the rank-and-file employees but may form, join or assist separate labor unions of their own. Managerial employees shall not be eligible to form, join or assist any labor unions for purposes of collective bargaining. Alien employees with valid working permits issued by DOLE may exercise their right to self-organization and join or assist labor unions for purposes of collective bargaining if they are nationals of a country which grants the same or similar rights to Filipino workers, as certified by the Department of Foreign Affairs, or which has ratified either ILO Convention No. 87 and ILO Convention No. 98.

II. REQUIREMENTS Creation of Local Chapter a. Duly accomplished application form b. Charter Certificate c. The names of the local chapter’s officers, their addresses, and the principal office address of

the local chapter; and d. The chapter’s constitution and by-laws provided, that where the chapter’s constitution and by-

laws are the same as that of the federation or the national union, this fact shall be indicated accordingly.

Independent Union a. Duly accomplished application form indicating the name of the applicant labor unions, its

principal address, the name of its officers and their respective addresses, approximate number of employees in the bargaining unit where it seeks to operate, with a statement that it is not reported as a chartered local of any federation or national union.

b. Minutes of the organizational meeting(s) and the list of employees who participated in the said meeting(s).

c. Names of all its members comprising at least 20% of the employees in the bargaining unit. d. Annual financial reports if the applicant has been in existence for one or more years, unless it

has not collected any amount from the members, in which case a statement to this effect shall

be included in the application.

e. The applicant’s constitution and by-laws, minutes of its adoption or ratification, and the list of

the members who participated in it. The list of ratifying members shall be dispensed with

where the constitution and by-laws was ratified or adopted during the organizational meeting.

4.1.6. REGISTRATION OF UNION


In such a case, the factual circumstances of the ratification shall be recorded in the minutes of

the organizational meeting(s).

III. FEES

Permit Fee – P70.00

IV. VALIDITY PERIOD

Indefinite

V. WHERE TO APPLY

Regional/Provincial/Field Office


One (1) working day upon receipt of complete documents and payment of registration fee

VII. PROCEDURE FLOW

a. Manual Registration:

Step No.

Activity Action Officer

Duration of Transaction Client/Applicant DOLE

1. Download/Get application form (DOLE Union Registration/Local Chapter Application Form) and the list of requirements from the DOLE website (www.blr.gov.ph)/Action Officer and fill-up the form.

Provide DOLE Union Registration/Local Chapter Application Form and list of requirements.


2. Submit to Action Processor the filled-out application form with the documentary requirements.

Review completeness as to form and substance of the documentary requirements submitted.


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Step No.



a. If documentary requirements are incomplete:

Return the application form and documents to the client indicating the lacking requirement/s and advise applicant to return the complete documents within 30 calendar days from receipt of notice. Otherwise, application for registration is deemed denied without prejudice to re-filing.


3. Get the Order of Payment. b. For complete documents:

Issue Order of Payment.


4. Present the Order of Payment to the Designated Cashier, pay the P70.00 registration fee and receive Official Receipt (OR).


Designated Cashier

5. Submit OR to the Action Officer.

Receive OR and advise applicant to return the next day to receive Certificate of Registration.


Log-in to https:://blr_ours.dole.gov.ph


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Step No.



Upload application to BLR-OURS.


Print Certificate of Registration.


Endorse to Approver the Certificate of Registration for approval/signature.


Upload to OURS the OR and signed Certificate of Registration.


Record the application in the Registration Logbook.


6. Sign in the Registration Logbook and receive the Registration Certificate.

Let the applicant sign in the Registration Logbook and release the Certificate of Registration.


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b. Online Registration:

Step No.


1. Log in to https://blr-ours.dole.gov.ph.

Log in to https://blr-ours.dole.gov.ph.


2. Select and fill-out appropriate application form and upload required documents.




Return the application form and documents to the client indicating the lacking requirement/s and advise applicant to return the complete documents within 30 calendar days from receipt of notice, otherwise, application for registration is deemed denied without prejudice to its re-filing.


3. Check email for the scheduled date and bring the signed and notarized application form, the original documents submitted online and print Order of Payment.

b. For complete documents:

Notify applicant when to go to DOLE to submit signed and notarized application form, original documents submitted online and issue Order of Payment.


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Step No.




Designated Cashier

5. Submit to the Processor the signed and notarized application form, original copy of documents submitted online and the OR.

Evaluate original documents, receive signed and notarized application form and OR.


6. Sign in the Registration Logbook.

Record the application and let applicant sign in the Registration Logbook.


7. Receive Registration Certificate.

Release the Certificate of Registration.


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Under PD 442 of the Labor Code of the Philippines, as amended, the DOLE is mandated to process the application for registration of workers’ association organized for the mutual aid and protection of its members or for other legitimate purposes except collective bargaining in order for them to acquire legal personality. Worker’s Association registration refers to the process of determining whether the application for registration of such organization complies with the documentary requirements for registration prescribed under Rules III and IV of DOLE Department Order No. 40-03, as amended.


All other workers, including ambulant, intermittent and other workers, the self-employed, rural workers and those without any definite employers may form labor organizations for their mutual aid and protection and other legitimate purpose except collective bargaining.

II. REQUIREMENTS

a. Name of the applicant association, its principal address, the name of its officers and their

respective addresses;

b. Minutes of the organizational meeting(s) and the list of members who participated therein; c. Financial Reports of the applicant association if it has been in existence for one or more years,

unless it has not collected any amount from the members, in which case a statement to this effect shall be included in the application;

d. Applicant’s constitution and by-laws to which must be attached the names of ratifying members, the minutes of adoption or ratification of the constitution and by-laws and the date when ratification was made, unless ratification was done in the organizational meeting(s), in which case such fact shall be reflected in the minutes of the organizational meeting(s).

III. FEES

Permit Fee – P70.00

IV. VALIDITY PERIOD

Indefinite

V. WHERE TO APPLY



One (1) working ay upon receipt of complete documents and payment of registration fee

4.1.7. REGISTRATION OF WORKERS’ ASSOCIATION


VII. PROCEDURE FLOW

a. Manual Registration:

Step No.






2. Submit to Action Processor the filled-out application form with the documentary requirements.



b. If documentary requirements are incomplete:



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Step No.



3. Get the Order of Payment.






Designated Cashier










Endorse to Approver the Certificate of Registration for approval/signature.


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Step No.










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Step No.















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Step No.




Designated Cashier










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It is the State policy to promote and emphasize the primacy of collective bargaining in setting working conditions or the creation of a mechanism by which employers and recognized and certified labor unions bargain collectively.

The registration of Collective Bargaining Agreement (CBA) refers to the process of determining whether the application for registration complies with the documentary requirements for registration prescribed in Rule XVII of DOLE Department Order No. 40-03, as amended.


Parties to the CBA

II. REQUIREMENTS

The application for CBA registration shall be accompanied by the original and two (2) duplicate copies of the following documents, which must be certified under oath by the representative/s of the employer/s and labor/union/s concerned: a. Collective Bargaining Agreement (CBA) b. Statement that the CBA was posted in at least two (2) conspicuous places in the

establishment/s concerned for at least five (5) days before its ratification c. Statement that the CBA was ratified by the majority of the employees in the bargaining unit of

the employer/s concerned

III. FEES

Permit Fee – P1,000.00

IV. VALIDITY PERIOD

Five (5) years

V. WHERE TO APPLY

Field Office


One (1) working day upon receipt of complete documents and payment of registration fee

4.1.8. REGISTRATION OF COLLECTIVE BARGAINING AGREEMENT (CBA)


VII. PROCEDURE FLOW a. Manual Registration:

Step No.






2. Submit to Action Officer the filled-out application form with the documentary requirements.



c. If documentary requirements are incomplete:



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Step No.



3. Get the Order of Payment.




4. Present the Order of Payment to the Designated Cashier, pay the P1,000.00 registration fee and receive Official Receipt (OR).


Designated Cashier










Endorse to Approving Officer the Certificate of Registration for approval/signature.


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Step No.










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Step No.




Designated Cashier










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The DOLE is mandated to review labor standards cases coming from Regional Offices through the exercise of their visitorial powers under Article 128 of the Labor Code, as amended. The Certification is issued to stakeholders for bidding and auditing purposes, renewal of license, accreditation and registration.


DOLE stakeholders/clients, Companies, Corporations, Agencies, Government Offices and Other Legal Entities

II. REQUIREMENTS

a. Letter Request; b. Photocopy of the Official Receipt of the bidding fee (if for bidding purposes); c. Photocopy of any document showing that the DOLE Clearance is being required; d. Photocopy of DOLE Registration under Rule 1020; and e. Photocopy of DOLE Registration under D.O. 174, if the requesting company is a

contractor/subcontractor.

III. FEES

No Service Fee

IV. VALIDITY PERIOD

Indefinite

V. WHERE TO APPLY Bureau of Working Conditions – 3

rd Floor, DOLE Bldg., Intramuros, Manila

VI. TOTAL PROCESS CYCLE TIME Maximum of three (3) working days upon receipt of complete documents

4.1.9. ISSUANCE OF CERTIFICATION FROM DOLE THAT COMPANY HAS NO

PENDING/HAS PENDING CASE


VII. PROCEDURE FLOW

Step No.


1. Get Clearance/Request form (DOLE Clearance/ Request form) and the list of requirements from the Action Officer and fill-up the form.

Provide DOLE Clearance/Request form and list of requirements.

Officer-of-the-Day

2. Submit to Action Officer the filled up request form or letter-request with the documentary requirements.


Officer-of-the-Day

a. If application and/ or documents are not complete:


Officer-of-the-Day

3. Get the claim stub indicating the date and time of release of Certificate.


Issue claim stub indicating the date and time of release of Certificate.

Officer-of-the-Day

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Step No.


Check the docket records of pending cases. Service/Bureau/ Regional Director/Field Office Head/ Designated Approving Officer sign the certificate.

Officer-of-the-Day

4. Present the claim stub to the Action Officer on the scheduled date and claim the Clearance Certificate. If the claimant of the requested service is other than the one who filed the application, submit the letter of authorization together with photocopy of their IDs (Filer/Applicant and Authorized Representative – to present original for verification purposes).

Release the Clearance Certificate on the scheduled release date.

Maximum of three (3) working days upon submission of complete documents

Note: The Clearance Certificate can be claimed only up to 1 month from the date of its scheduled release. Otherwise, file a new clearance/request form or letter request.

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Under Article 25 of the Labor Code of the Philippines, as amended, the Department is mandated to govern and regulate the activities of all individuals and entities engaged in the recruitment and placement of persons for local employment.

The Private Employment Agency License is a license issued by the Department authorizing an individual, partnership, corporation or entity to operate a private recruitment and placement agency for local employment.


a. Must be a Filipino citizen, if single proprietorship. In case of partnership or a corporation, at least seventy-five percent (75%) of the authorized capital stock must be owned and controlled by Filipino citizens;

b. Must have a minimum net worth of P1,000,000.00 in the case of single proprietorship and partnership or a minimum paid-up capital of P1,000,000.00 in the case of corporation.

c. The owner, partners or the officers of the corporation must be of good moral character and not otherwise disqualified by law;

d. Must have an office space with a minimum floor area of fifty (50) square meters. e. Must issue an affidavit of undertaking on the following:

Shall not support or engage in acts involving illegal recruitment, trafficking in persons, violation of Anti-Child Labor Law or crimes involving moral turpitude or similar activities;

Shall ensure that DOLE Standard Recruitment are adhered to by the parties; Shall not collect any fees whatsoever from the applicants; Shall assume full responsibility for all acts of its offices, employees and representatives in

connection with recruitment and placement activities; f. Must have undergone orientation on rules and regulations on local recruitment.

II. REQUIREMENTS

For New/Renewal License:

a. Duly filled up and notarized application form with undertaking. b. Certified copy of Certificate of Registration of firm or business name from Department of

Trade and Industry (DTI) Business Name Registration for Single Proprietorship; or SEC Registration/By-Laws/Articles of Incorporation/Articles of Partnership for Partnership and/or Corporation - original copy to be presented; Must have a minimum paid-up capital of P1,000,000.00 for corporation Must have a minimum net worth of P1,000,000.00 for single proprietorship and

partnership c. Specific address and location map of the office/proposed office d. Contract of Lease for one (1) years or Owner’s Certificate/Title of Office location (minimum

office floor area of 50 sq.m.) - original copy to be presented; e. Updated NBI Clearance of the applicant-owner, of the partners in the case of partnership or

all the officers and members of the Board of Directors in the case of corporation - original copy to be presented;

f. Designate an Office Manager and an Office Secretary or Clerk who must be knowledgeable in the preparation and review of documents;

g. List of representatives who must be at least college level and/or with relevant training or experience in the recruitment industry, and;

4.2.1. APPLICATION FOR PRIVATE EMPLOYMENT AGENCY LICENSE

4.2 Local Transactions (Complex)


h. Certificate of participation/attendance of agency’s management representative to a pre-application seminar.

The application for renewal shall be filed not later than thirty (30) days before expiration of the same. The PEA License cannot be renewed if the licensee/proprietor, or any of the partners and board directors have been convicted by the regular courts for violation of the Labor Code, as amended and its Implementing Rules and Regulations, or if it has been previously revoked. For Establishment of Branch Office/Renewal of Authority to Operate a Branch Office a. Proof of payment of filing fee of P2,000.00 b. Certified copy of valid license: c. Organizational structure of the branch office, including duly notarized appointments; d. NBI clearance of the branch manager and staff members; e. Bio-data and one passport-size picture of the branch manager and staff members; and f. Certification that the branch office has an office space with a minimum area of 50 square

meters for the exclusive use of the branch office.

III. FEES

New or Renewal of License Authority to operate a

Branch Office Single

Proprietorship Corporation/ Partnership

Filing Fee P5,000.00 P5,000.00 P2,000.00

License Fee P15,000.00 P15,000.00 P5,000.00

Cash Bond P50,000.00 P50,000.00

Surety Bond P100,000.00 P100,000.00 Additional P100,000.00

Replacement of Loss License

P1,000.00

IV. FINES

P10,000.00 for every count of offense committed

V. VALIDITY PERIOD OF PEA LICENSE

Three (3) years, renewable every 3 years

VI. WHERE TO APPLY

DOLE Regional Office

VII. Total Process Cycle Time

Ten (10) working days upon submission of complete documents and payment of required fees and bonds


VIII. PROCEDURE FLOW

Step No.


1. Get application form (DOLE PEA Application Form) and the list of requirements from the Action Officer or download the form from our website (www.ble.dole.gov.ph) and fill-up the form.

Submit DOLE PEA Application Form and the list of requirements.



Check the completeness of the Application Form and all the documentary requirements.


a. If application and/ or requirements are not complete documents:






4. Bring the order of payment to the Designated Cashier, pay the required filing fee and receive Official Receipt (OR).

Receive payment, issue OR and stamp date and time of release of PEA License on the face of the OR.

Designated Cashier

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Step No.


Conduct ocular site inspection within 3 working days upon receipt of application.

(Name/ Position of Action Officer/ Evaluator and Alternate) (Regional Director or Designated Approving Officer)

Not later than three (3) working days upon filing of application

If found compliant after inspection/evaluation, approve the PEA License. Disapprove if otherwise.

Not later than seven (7) working days upon filing of application

5. Get the order of payment upon receipt of Notice of Approval (thru email, fax, mail). Pay the required license fee, post cash bond to the Cashier and submit the original copy of surety bond.

Issue order of payment. Receive payment, issue ORs for the license fee and cash bond.

(Name/ Position of Action Officer and alternate) (Designated Cashier)

6. Present the OR to the Action Officer on the scheduled date and claim PEA License/Authority to operate Branch Office. If the claimant of the requested service is other than the one filing the application, submit the letter of authorization together with photocopy of their IDs (Filer/Applicant and Authorized Representative – to present original for verification purposes).

Release the PEA License/Authority on the scheduled date.


Ten (10) working days upon submission of complete documents and payment of required fees and bonds.

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Step No.


7. Publish once in a newspaper of general circulation the license number of the agency and pictures of authorized representatives within fifteen (15) days upon the receipt of license.

8. Submit a copy of the said

publication to the DOLE Regional Office one (1) week after publication.

Monitor compliance. (Name/ Position of Action Officer and alternate)

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The accreditation of co-partners is governed by the provisions of COA Circular No. 2012-001 entitled Prescribing the Revised Guidelines and Documentary Requirements for Common Government Transactions and COA Circular No. 2007-001 dated October 25, 2007 entitled “Revised Guidelines in the Granting, Utilization, Accounting and Auditing of the Funds Released to Non-Governmental Organizations/People’s Organizations (NGOs/POs)”.

For this purpose, accreditation is the acceptance by the DOLE of the NGO, PO, Government Organization (GO) or Local Government Unit (LGU) to implement the former’s project after proper verification and validation of required documents.

I. ELIGIBLE PARTNERS

a. Government Offices / Local Government Units b. Peoples’/ Workers' Organizations c. Private Sector Unions/Federations d. Cooperatives e. Church Based Organizations f. Private Educational Institutions g. Private Foundations

Government agencies/institutions such as local government units (provinces, cities, municipalities, and barangay) and national government agencies and public educational institutions (state universities and colleges/higher educational institutions/national technical-vocational schools) need not accredit as program partner but would have to comply with the submission of documentary requirements.

II. REQUIREMENTS

a. Duly accomplished and signed Application Form (in 4 sets) b. Certificate of Registration with the Securities and Exchange Commission (SEC), or the

Cooperative Development Authority (CDA) or the DOLE, as the case may be; c. Authenticated copy of the latest Articles of Incorporation in the case of a corporation, or the

Articles of Cooperation in the case of cooperative, or Constitution and By-laws in the case of unions/associations, showing the original incorporators/organizers and the Secretary’s Certificate for incumbent officers, together with the Certificate of Filing with the SEC/Certificate of Approval by the CDA;

d. Audited financial reports for the past three (3) years preceding the date of project implementation. For applicant which has been in operation for less than three (3) years, financial reports for the years in operation and proof of previous implementation of similar projects;

e. List and/or photographs of similar projects previously completed, if any, indicating the source of funds for implementation; and

f. Sworn affidavit of the secretary of the applicant organization/entity that none of its incorporators, organizers, directors or officers is an agent of or related by consanguinity or affinity up to the fourth civil degree to the official of the agency authorized to process and/or approve proposed Memorandum of Agreement (MOA), and release funds.

National government agencies and local government units are not required to undergo the accreditation process for ACP as stipulated above, and shall be subject to different requirements for the implementation of the project per Department Order No. 36, Series of 2002, as follows:

a. Duly accomplished application form

4.2.2. APPLICATION FOR ACCREDITATION OF CO-PARTNER


b. Detailed Project Proposal which is duly approved/signed by the authorized officials

c. For LGUs, City/Provincial/Municipal, copy of the portion on their Local Development Plan referring to Labor and Employment/Social Services, with detailed estimates of Approved Project Expenditures or Estimated Expenses; and

d. Appropriate Board/Sangguniang Bayan resolution approving the application for assistance as described in the project proposal, and specifically stating that the LGU

or GO has appropriated or allocated funds to comply with the equity requirements of the

project

III. FEES

None

IV. VALIDITY PERIOD

Indefinite

V. WHERE TO APPLY

DOLE Provincial/Field Office

VI. PROCESS CYCLE TIME

Ten (10) working days upon receipt of complete documents

VII. PROCEDURE FLOW

Step No.


1. Get application form (DOLE ACP Application Form) and the list of requirements from the Action Officer and fill-up the form from the Action Officer.

Provide DOLE ACP Application Form and the list of requirements.


2. Submit the filled up application form with the documentary requirements.



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Step No.


a. If application and/ or requirements are not complete:



3. Get the claim stub indicating the date and time of release of Accreditation Certificate.


Issue claim stub indicating the date and time of release of Accreditation certificate.

Conduct ocular site inspection within 3 working days upon receipt of application.

(Name/ Position of Action Officer/ Evaluator and alternate)

Not later than the 3

rd day upon

receipt of complete documents

Verify documents submitted.


th day upon

receipt of complete documents

4. Present the claim stub to the Action Officer on the scheduled date and claim Accreditation Certificate.

Release the Accreditation Certificate on the scheduled date.


Ten (10) working days upon receipt of complete documents

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Step No.


5. If the claimant of the requested service is other than the one filing the application, submit the letter of authorization together with photocopy of their IDs (Filer/Applicant and Authorized Representative – to present original for verification purposes).

Ten (10) working days upon submission of complete documents

6. Receive a copy of the business proposal/project proposal format and the list of requirements. Prepare the project proposal and other documentary requirements for availment of livelihood assistance and submit it to the DOLE-FO.

Provide copy of the business proposal/project proposal format and the list of requirements. Advise to prepare and submit the project proposal and other documentary requirements.


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Access to livelihood fund assistance thru any of the DOLE’s programs/projects requires an accreditation of co-partners, to wit: peoples’/workers’ organization, union, association, federation, cooperative, business association, church-based organization, educational institution, or private foundation. Government agencies (GAs), including Local Government Units (LGUs) and State Universities and Colleges (SUCs), need not accredit as program partner but would have to comply with the submission of documentary requirements.

Funds release to these accredited co-partners (ACP) is likewise governed by the provisions of Commission on Audit (COA) Circular No. 2012-001 entitled Prescribing the Revised Guidelines and Documentary Requirements for Common Government Transactions and COA Circular No. 2007-001 dated October 25, 2007 entitled “Revised guidelines in the granting, utilization, accounting and auditing of the funds released to Non-Governmental Organizations/People’s Organizations (NGOs/POs). The funds granted to the ACPs shall retain their character as public funds.


Working poor, vulnerable and marginalized workers such as: a. Self-employed with insufficient income b. Marginalized and landless farmers c. Marginalized Fisher folks d. Unpaid family workers e. Women and Youth f. Low/minimum wage earners and seasonal workers g. Workers displaced or to be displaced as a result of natural disasters or closure of

establishment, retrenchment, termination h. Persons with Disability (PWDs) i. Senior Citizens j. Indigenous people k. Parents/Guardians of child laborers l. Rebel Returnees m. Victims of armed conflict

II. REQUIREMENTS

A. For GAs including LGUs and SUCs as ACP

1. Application Letter duly signed by the authorized officials i.e. Local Chief Executive (LCE), Chairman/President, Cabinet Secretary, Directors, among others, addressed to the DOLE Regional Director;

2. Detailed Project Proposal which is duly approved/signed by the authorized officials as enumerated in number 1 above and indicating an equity

3. For LGUs and SUCs, Board or Sangguniang Bayan (SB) Resolution authorizing an official to enter into a MOA to avail of DOLE livelihood program;

4. Individual Beneficiary Profile (with picture) and Proponent ACP Profile; 5. Memorandum of Agreement (MOA) between the parties; 6. For LGUs, City/Provincial/Municipal, copy of the portion on their Local Development Plan

referring to Labor and Employment/Social Services, with detailed estimates of Approved Project Expenditures or Estimated Expenses; and

7. Certification from the DOLE Regional Office’s Accountant that the previous cash advance granted has been liquidated and stamped received by COA.

4.2.3. APPLICATION FOR LIVELIHOOD PROJECT ASSISTANCE


A Focal Person shall be designated by the GAs, LGUs, or SUCs to coordinate and transact with DOLE in the availment of programs and services.

B. For Other Types of ACPs, it shall submit the following:

1. Application Letter by the ACP addressed to the DOLE Regional Director; 2. Detailed and duly signed Project Proposal from the ACP (indicating/showing that the ACP has

equity equivalent to at least 20% of the total project cost); 3. Individual Beneficiary Profile (with picture) and Proponent ACP Profile; 4. Copy of ACP Certificate of Accreditation; 5. Board Resolution authorizing a representative to enter into a MOA; 6. Memorandum of Agreement (MOA) between the DOLE RO and the ACP; 7. Audited financial reports (statements) for the past three (3) years preceding the date of

project implementation. For applicant which has been in operation for less than three (3) years, financial reports for the years in operation and proof of previous implementation of similar projects;

8. Disclosure of other related business, if any; 9. Work and Financial Plan and sources of and details of proponent’s equity participation in the

project and; 10. List and/or photographs of similar projects previously completed, if any, indicating the source

of funds for implementation; 11. Sworn affidavit of the secretary of the applicant organization/entity that none of its

incorporators, organizers, directors or officers is an agent of or related by consanguinity or affinity up to the fourth civil degree to the official of the agency authorized to process and/or approve proposed MOA, and release funds; and

12. Certification from the DOLE Regional Office’s Accountant that the previous cash advance granted has been liquidated and stamped received by COA.

III. FEES

None

IV. VALIDITY PERIOD

Indefinite

V. WHERE TO APPLY



Fifteen (15) working days upon receipt of complete documents and interview/ site inspection


VII. PROCEDURE FLOW

Step No.


1. Get the list of requirements for Application for Livelihood Project Assistance and the pro-forma project proposal/ business plan format from the Action Officer.

Provide the list of requirements for availment of livelihood assistance and the pro-forma project proposal/ business plan.


2. Submit the project proposal/business plan with the documentary requirements.

Check the completeness of the proposal and documentary requirements.



rd day

upon receipt of complete documents

Evaluate the technical feasibility and financial viability of the project proposal. Interview the ACP/s/ proponent/s, as may be necessary. Recommend for approval/disapproval. Approve/Disapprove the project proposal and the grant of livelihood project assistance.

(Name/ Position of Evaluator and Regional Project Management Team (PMT)/Regional Coordinating Council (RCC) as may be applicable Regional Director


th day

upon receipt of complete documents

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Step No.


3. Receive Notice of Approval and a copy of proposed MOA with schedule of the MOA signing or Notice of Disapproval thru fax, email or mail.

If approved and viable, release the Notice of Approval and proposed MOA or if not approved and not viable, release a Notice of Disapproval citing the reasons and deficiency/ies noted not later than ten (10) working days upon receipt of complete documents and interview/site inspection. Include/line up the approved proposal in the priority list for funding. The release of funds to ACP/Proponent is not included in the ten (10) day processing time because funds/grants for POs are subject to funds availability and pre-audit of COA.


Not later than ten (10) working days upon receipt of complete documents and interview/site inspection.

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Overseas Employment Certificate (OEC) is a clearance issued to Overseas Filipino Workers (OFWs), known as Balik-Manggagawa (BM) who exit from the Philippines for employment purpose. Pursuant to Section 35, Migrant Workers and Overseas Filipinos Act 1995 (Republic Act 8042), OFWs shall be exempted from the payment of travel tax and airport terminal fee upon presentation of the OEC exit clearance which shall serve as: Travel exit pass for OFWs at the airports An exemption certificate from payment of Travel Tax and airport terminal fee upon

presentation to the airline counter and airport terminal fee counter Worker’s guarantee that he/she is covered by government protection and benefits;


a. OFWs on leave/vacationing or returning to same employer after a specified term of contract or to same employer who has transferred to another jobsite.

b. OFWs who have partially served their present employer c. Undocumented OFWs (tourists, dependents, students, businessman) who became OFWs

and have partially served the same employer

II. REQUIREMENTS

a. Valid original passport b. Valid re-entry visa, work permit or any equivalent document c. Copy of verified employment contract d. Copy of plane ticket or printed e-ticket e. Official Receipt for the valid OWWA Membership payment f. Other, as may be necessary – Any proof that OFW is returning to the same employer (such

as: company ID, employment certificate and visas if OFW has no record on file at POEA)

III. FEES

P100.00 or its equivalent in local currency

IV. VALIDITY PERIOD Sixty (60) days from the date of issuance or US dollars

V. WHERE TO APPLY

For workers abroad – Philippine Overseas Labor Offices (POLOs) For workers from the Philippines – Philippine Overseas Employment Administration (POEA)

and its Regional/Satellite Offices

4.3 Overseas Transactions (Simple)

4.3.1. ISSUANCE OF OVERSEAS EMPLOYMENT CERTIFICATE AT POST



Thirty minutes upon submission/presentation of complete documents and payment of required fees

VII. PROCEDURE FLOW

Step No.


1. Get the list of requirements from the Action Officer.

Provide list of requirements.

(Name/Position of Administrative Staff or Designated Action Officer/ Alternate

2. Submit to Action Officer the filled up request form or letter-request with the documentary requirements.

Check the completeness of the documentary requirements.


a. If application and/ or documents are not complete:



Start Start

AD AC


Step No.


3. Pay the required OEC fee and receive Certificate bearing the details of the OFW, date and fee paid.

Receive payment, write or encode and print the details on the face of the certificate and issue the duly signed and accomplished OEC.

(Name/Position of Administrative Staff or Designated Action Officer/ Alternate)

End End

AD AC


Verification of overseas employment documents at post provide for a built-in mechanism for verifying overseas employment documents as a requisite to authentication with Section 21 of the Labor Code and the rules of POEA. It aims to protect the interest of Filipino Workers abroad pursuant to EO 1022 and its implementing rules and regulations per Jt. DOLE/DFA/DBM/DOF/COA Circular No. 3-99.


OFWs, Employer/s and Foreign Recruitment Agencies (FRAs)

II. REQUIREMENTS

a. For Employment Contract

From OFW From the Employer/FRA

*Additional Requirement for Renewal of Employment Contract or Change of

Employer

1. Photocopy of the passport of

the OFW

5. Photocopy of the passport or valid/national ID of the employer

7. Valid Official Receipt for OWWA Membership

2. Authority to work or

equivalent Work Permit from

the host country

6. Photocopy of the Verified Job Order (JO)

3. Photocopy of the Plane

Ticket

4. Proof Visa Approval (if

applicable)

b. For Recruitment Agreement (RA)/Service Agreement (Land-based) or Manning

Agreement (Sea-based)

From Philippine Recruitment Agency

For Land-based : From Foreign

Recruitment Agency

For Sea-based : From Foreign

Recruitment Agency

1. Photocopy of valid POEA

License

2. Legal personality of The employer/ principal (e.g. equivalent SEC/DTI registration of the employer/principal or company; equivalent DOLE license/ authority to recruit)

4. Legal personality of the employer/principal (e.g. equivalent SEC/DTI registration of the employer/principal or company; equivalent Ship registration

4.3.2. VERIFICATION OF OVERSEAS EMPLOYMENT DOCUMENTS


3. Proof of financial capability of the employer/principal

Proof of financial capability of the employer/principal

c. For Special Power of Attorney (SPA)

From Philippine Recruitment Agency From Foreign Recruitment Agency

1. Photocopy of valid POEA license 2. Legal personality of the employer/principal (e.g. equivalent SEC/DTI registration of the employer/ principal or company)

3. Equivalent DOLE license/authority to recruit from the Host Country

d. For Proof of Visa Availability (if necessary)

From the OFW From the Employer/Foreign

Recruitment Agency

1. Photocopy of the passport of the OFW 3. Photocopy of the passport or valid/ national

ID of the employer

2. Authority to Work or equivalent work permit

from the host country

e. For Job Order (JO) or Manpower Request with Master/Model Employment Contract of

Employment

From Philippine Recruitment Agency

From Foreign Recruitment Agency

From Requesting Employer

For Sea-Based : From the Shipping Company

1. Photocopy of valid

POEA license

2. Legal personality of the Recruitment Agency/employer/principal (e.g. equivalent DOLE license/ authority of the recruitment agency)

5. Letter requesting the foreign recruitment agency to do the recruitment for the company

8. Particulars (e.g. no. of OFW per position with the corresponding salary rates)

3. Photocopy of

passport or

valid/national ID of the

Employer/signatory of

all the documents

6. Legal personality of the employer/ principal (e.g. \ equivalent SEC/ DTI registration with proof of financial capability)

9. Other related documents as may be necessary, i.e. Master/Model Contract of Employment

4. Master/Model

Contract of

Employment

7. Photocopy of passport or valid/national ID of the Employer/signatory of all the documents


III. FEES

US $10 or its equivalent in local currency for individual contract of employment /Master Model or Pro-Forma Contract, Proof of Visa, Availability, Job Order/Manpower Requests, Special Power of Attorney, and other similar documents

US $30 or its equivalent in local currency for Group Service Contract of Employment, Recruitment

Agreement/Manning Agreement, and other similar contract/agreement/document

IV. VALIDITY PERIOD For Individual Employment Contract – Two (2) years or as indicated in the contract For Group Service Agreement – Within the specified period/duration as stated in the contract For RA/SPA – One (1) year For JO – until such time that the JO has been used up but not to exceed one (1) year

V. WHERE TO APPLY

Philippine Overseas Labor Offices (POLOs)


One (1) working day or within the next working day upon receipt of complete documents, ocular inspection, and payment of verification and authentication fees.


VII. PROCEDURE FLOW

Step No.


1. Get list of requirements from the Action Officer.

Provide list of requirements.


2. Submit to Action Officer the original documents to be verified with the documentary requirements.





3. Pay the required Verification fee to POLO window and receive Official Receipt (OR) indicating the release date and time and Authentication fee at DFA cashier/window.

Conduct interview, as may be deemed necessary. Receive payment, stamps OR with the release date and time and issue OR.


Start Start

AD AC


Step No.


Segregate the Client’s original copy for authentication and POLO copy. Chop/stamp the embassy chop on every page and the Verification Fee chop on the last of the document.


Encode/write the details of the payment in the cashbook in sequential order with the OR number.


Encode/update the index of employer/ principal/ recruitment agency/ JO profile.


Review/check the provisions of the contract/ agreement/ related documents for verification if consistent with the terms & conditions of employment with the DOLE, POEA Rules and Regulations and compliant with the laws of host country which are for the benefit of the Filipino workers.

(Name/ Position of Labor Attache/ Authorized Overseas Labor Officer (OLO)/ deputized DFA Officer in post where there is no DOLE representative)

AD AC

BD BC


Step No.


Verify the legal personality of the employer/principal, financial capability of the employer/ principal and conduct ocular work site inspection to determine viability of the project/s, as may be necessary.

Transmit the documents for authentication to the Philippine Consular Office.

(Name/ Position of Administrative Staff or Designated Action Officer/ alternate)

4. Present the OR to the Action Officer on the scheduled date and claim verified and authenticated documents. If the claimant of the requested service is other than the one who filed the application, submit the letter of authorization together with photocopy of their IDs (Filer/Applicant and Authorized Representative- to present original for verification purposes).

Release the verified documents on the scheduled release date and time.

(Name/ Position of Administrative Staff or Designated Action Officer/ alternate)

One (1) working day or within the next working day upon submission of complete documents, ocular inspection and payment of required verification and authentication fees

BD BC

End End


Accomplish our feedback form available in offices/main entrances of our

building/Public Assistance and Complaints Unit (PACU). Please drop the accomplished form in the designated box.

Send us your feedback thru email at [email protected]. It will be forwarded to the concerned office for prompt action.

Call the DOLE Hotline 1349 or 527-3000 local 610.

Visit and talk to our PACU Officer of the Day.

4.0 Our Citizen’s Feedback and Redress Mechanisms

WE INTEND TO SERVE YOU BETTER.

PLEASE LET US KNOW HOW WE HAVE SERVED YOU BY

DOING ANY OF THE FOLLOWING:

Rest assured that we will

act promptly on your

complaints, comments

and suggestions.

We will appreciate your

cooperation in helping us

continuously improve the

delivery of our services to

you.


Annex A. Citizen’s Feedback Form


Annex B. Location Map


The DOLE Citizen’s Charter logo depicts the unremitting collaborative effort of the government (upper– left corner), and the public (the citizens) (down-right corner) in cutting the bureaucratic red tape so as to efface graft and corruption; and promote transparency in line of service delivery of the Department. Lower portion of the logo symbolizes the underlying support and enjoinment of the DOLE to the nation in its endeavor to establish effective practices towards advocating and cultivating integrity and accountability in carrying out its frontline services.

About the Logo


DEPARTMENT OF

LABOR AND EMPLOYMENT

Muralla cor. Gen. Luna Sts. Intramuros, Manila www.dole.gov.ph

By: DOLE Anti-Red Tape Committee Secretariat Management Division Financial and Management Service 527-3000 loc. 416/418 Published (August 2018)

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