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Reaching Back !Reaching Back !DoD goes Real-TimeDoD goes Real-Time
Jay McConvilleJay McConvilleDirector, Government BusinessDirector, Government Business
Ezenia! Inc.Ezenia! Inc.
Web Based Collaboration
Stickiness Improved Data Tools Community
Ezenia! – Integrated Technologies for Collaborative Enterprises
• A leading provider of multimedia servers– Formally known as VideoServer– Award winning products designed for both ISDN videoconferencing and
enterprise collaboration– 10 years of innovation to group interaction on the web
IP Conferencing
Faster Decisions Richer Communication Collaboration
VTC - VOIP
ISDN Conferencing
Business Meetings Distance Learning Training
VTC
Real Time Collaboration Technology
• A phrase or catch word for a group of technologies that mediate interpersonal collaboration through the computer. Includes: Text Chat, Voice over Internet Protocol (VOIP), Desktop
Video Teleconferencing, Whiteboards, Applications Sharing, Instant Messaging, Web Conferencing.
• DoD: Establish, access and then sustain a distributed, non-contiguous operation without relying on fixed bases adjacent to the objective area.
The Death of Distance!The Death of Distance!
Why the DoD Push for Real Time?
• Increase Deployment Capability– Lighten the load– Get there faster
• Increased Mission Effectiveness– Decrease operational down time– Reach the experts – Inside and outside DoD– Ensure all information available is applied to the problem set
• Increase Process Efficiency– Planning– Targeting and Battle Damage Assessment
• Integrate a wider set of national capabilities than reside in the military alone
• Increase readiness and integration of Guard and Reserves
A goal…
Send the tooth…
leave the tail at home
USAF Reach Back Concept
Move Information, Not People!!!Move Information, Not People!!!
Mt Home AFB
Falcon AFB
Offutt AFB
NRO
Hanscom AFB
Pentagon
Langley AFB
Eglin AFB & Ranges
Scott AFB
Kelly AFB
Vandenberg AFB
Hurlburt Field
Distributed Rear Joint Air Operations Center (JAOC)Distributed Rear Joint Air
Operations Center (JAOC)
Forward JAOC:~ 100 People24 - 48 Hours1 C-17 Load
Forward JAOC:~ 100 People24 - 48 Hours1 C-17 Load
Speed up the decision cycle
Another goal…
CINC/ECJ3 JTF ECJ2
JCS/J2T JAC
JTFJTF
DCINC
JTF
SACEUR
Prioritizes JTL targetsBuilds/Maintains RTLForwards JIPTLTasks executionMakes CA/BDA Call
ECJ3Forward for Approval as directed
Forward for execution JCS|NCA
Intel Comm
CDR’s Intent Guidance Dev Ops ConceptTgt Obj, (EBP)
Task IC to dev tgt sys studies w/ noms
IC: Research / Task collectionAssign BE # / Graphics
DCINC review EBP w/ tgt slides
Approves targets,Identifies Guidancefor Further Approval
JTF: Compile approval slidesDirects CTT sessionDATT reviewFinal theater validationFinalizes tgt appr slide
JCS/J2T: Federated developmentVet targets through ICVet no-strike listForward completed targets
JAC: Validate thtr noms / EBPTasks for collectionPost tgt materials on webDev/Maintain No-strike list
Approve/Accept EBPPlace targets on MTFTask target folderTask tgt appr slide
JFMCC: Selects TLAM targetsFeasibility study / Task CMSA
JFACC: Construct/post target foldersDMPI selection/weaponeering
Add Targets to JTL
JTCB
JFACC
JFMCC
JFSOCC
JFLCC
JPOTF
ECJ3Initiates Approval ProcessTracks on Tgt Appr Matrix
TDM
NSL
MTF
JTL
RTL
JIPTL
NACCINC
= GUIDANCE = DEVELOPMENT = APPROVAL = EXECUTION
EUCOM TARGET APPROVAL PROCESS
UNCLASSIFIED
9 Geographically separated agenciesHundreds of targets
Working 3 ATOs78 Day Air Campaign
9 Geographically separated agenciesHundreds of targets
Working 3 ATOs78 Day Air Campaign
Results With Real Time Collaboration
• Target approval decreased:– From 2-4 Days to 2-3 Hours for Targeting Operations– From 10 minutes to 1 minute for Air Space Coordination
• Daily production increased 200%-300%• Staff effort (hours and numbers) reduced • Improved Quality and Synchronization• Resulted in decreased bandwidth usage
– Replaced multiple email attachments– Better use of images and imagery
Kosovo/Operation Allied Force After-Action Kosovo/Operation Allied Force After-Action Report to Congress 31 January 2000Report to Congress 31 January 2000
What Are They Doing and Who is Doing It?
• US Defense Intelligence Community– Coordination between National and Theater Assets– Use of Guard and Reserve intelligence assets and analysts– Inter and Intra Agency coordination– Cross fertilization between “INTS”
• Joint Commands and Theater Forces– Command Center Operations (24/7)– Target Coordination and Target List Control– Operations briefings, Daily Updates, Shift Changes– Air Space Management
• Tactical Force– General Communications– Orders Preparation– Brainstorming, “Rock Drills”– Staff Coordination
80,000 Military and 80,000 Military and DoD/Intelligence Civilians DoD/Intelligence Civilians
working collaboratively working collaboratively 24/7/36524/7/365
80,000 Military and 80,000 Military and DoD/Intelligence Civilians DoD/Intelligence Civilians
working collaboratively working collaboratively 24/7/36524/7/365
So…why isn’t real-time collaboration ubiquitous across the Department?
The Question…
It Didn’t Start Yesterday…
• DIA JIVA – 1996• Army TFXXI/DAWE – 1997/98• USAF JEFX – 1998/99/00• USAF SAVCWT (Software Application Virtual
Collaborative Workstation Tool) – 1998/99• US Navy Fleet Battle Exercise Hotel - 1999• ADC3I Assessment of Tools - 1999• Platinum Rail - 1999• Joint – Millennium Challenge 2000
Where are we…
Wide SpreadUsage
Deployment
Procurement
RequirementsDefinition
95 96 97 98 99 00 01
Intelligence
USAF
US Army
US Navy
Joint
Implementation is challenging!
InternetInternet
LocalLocalNetworkNetwork
HierarchicalHierarchical ParticipativeParticipative
Product Complexity
Infr
astr
uct
ure
Co
mp
lexi
tyCultu
ral Im
pact
5 Years of Lessons LearnedTechnology
• “Critical Mass” – Instant Messaging and Presence• Ease of Use – One Click Everything• Persistence – Dedicated KM Spaces• Privacy/Security – Not an inhibitor• Integrated Applications – Working together• Video – Not for everyone!• RAM – Paved with Good Intentions• Firewalls – Give me 80 or Give me Death!
TRAINING, PROCESS, AND CULTURE TRUMP TRAINING, PROCESS, AND CULTURE TRUMP TECHNOLOGY EVERYTIMETECHNOLOGY EVERYTIME
TRAINING, PROCESS, AND CULTURE TRUMP TRAINING, PROCESS, AND CULTURE TRUMP TECHNOLOGY EVERYTIMETECHNOLOGY EVERYTIME
5 Years Lessons Learned Culture and Training
• Point #1: Teams that are not collaborative now, will not be collaborative because of technology
• Point #2: If its harder to do with the software than the phone, use the phone
• Point #3: Buy In, Buy In, Buy In• Point #4: Training, Training, Training• Point #5: Use facilitators – they make it work first,
then the real people take over• Point #6: Don’t go Zero – 60
The GoalAccess Anytime, from any Device
ISDN
Integrated Collaborative Users
PSTN
Secure Phone Users
NetServer
VTC
IP Network
NetGate
Web Conferencing
Video Server
What Is InfoWorkspace?
“Presence Awareness” for geographically separated teams(46% of Industry will use IM by end of 2001 - Gartner Group)
Virtual Team Rooms• Secure project repository• Shared production tools• Staff synchronization• “Work room”
Interactive Presentations• Project guidance• In process reviews• Decision briefings• Training
Enables Enables Common Common
Operational Operational PerceptionPerception
Enables Enables Common Common
Operational Operational PerceptionPerception