Real time data, real time actionable insight How Touchwork’s Operational Insight solutions will positively impact your business Data has become a torrent �lowing into every area of the global economy. Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. Millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create and communicate data. While it’s easy to get hung up on the complexities of storing and crunching Big Data, this activity on its own will not help you unlock its true business value. OUTDATED, INACCESSIBLE DISCONNECTED DATA Avoiding production and equipment losses and customer attrition is possible only if your workforce can respond to events in a timely fashion. Without the ability to capture and access company wide data, key people spend time physically sourcing data via manual reports. Productivity may be compromised and decisions made are based on outdated data due to this time-consuming, error-prone process. VARIED, NUMEROUS DATA SYSTEMS Existing data systems can be dif�icult to integrate because of different technologies used, vendor differences, multiple interfaces and different data types. Data integration is resource-intensive, and with a resulting high cost of ownership, user adoption is hampered. BUSINESS SOLUTION The Kinetica solution is a �lexible, multi-channel software platform utilised for collecting, monitoring and analysing business activities in order to identify and detect situations relating to inef�iciencies, opportunities, and threats. This real-time information can be acted upon immediately in a variety of ways: alerts can be sent, business processes can be triggered and executive decisions can be made and implemented using live dashboards. Operational Insight gives you the ability to manage, process and analyse data sources that can provide a signi�icantly better understanding of your customers, your business, and even your competition. Key Features and Benefits Real-time monitoring and situation detection Continuously analyse and act upon significant events, in real-time Data exploration and rich drill-through capabilities Continuously mine insights and detect patterns, in real-time Real-time dashboards for different user roles Satisfy the needs of the different users and groups in your organisation Multi-dimensional analysis Analyse data from different angles to identify key contributing factors Data integration capabilities from real-time sources Include RSS feeds, sensors and real-time transactions Correlate and compare multiple data sources Early detection of anomalies and discovery of emerging trends In touch with your world
Transcript
Real time data, real time actionable insight
How Touchwork’s Operational Insight solutions will positively impact your business
Data has become a torrent �lowing into every area of the global economy. Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. Millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create and communicate data.
While it’s easy to get hung up on the complexities of storing and crunching Big Data, this activity on its own will not help you unlock its true business value.
OUTDATED, INACCESSIBLE DISCONNECTED DATA
Avoiding production and equipment losses and customer attrition is possible only if your workforce can respond to events in a timely fashion. Without the ability to capture and access company wide data, key people spend time physically sourcing data via manual reports. Productivity may be compromised and decisions made are based on outdated data due to this time-consuming, error-prone process.
VARIED, NUMEROUS DATA SYSTEMS
Existing data systems can be dif�icult to integrate because of different technologies used, vendor differences, multiple interfaces and different data types. Data integration is resource-intensive, and with a resulting high cost of ownership, user adoption is hampered.
BUSINESS SOLUTION
The Kinetica solution is a �lexible, multi-channel software platform utilised for collecting, monitoring and analysing business activities in order to identify and detect situations relating to inef�iciencies, opportunities, and threats. This real-time information can be acted upon immediately in a variety of ways: alerts can be sent, business processes can be triggered and executive decisions can be made and implemented using live dashboards.
Operational Insight gives you the ability to manage, process and analyse data sources that can provide a signi�icantly better understanding of your customers, your business, and even your competition.
Key Features and Bene�ts
Real-time monitoring and situation detection
Continuously analyse and act upon signi�cant events, in real-time
Data exploration and rich drill-through capabilities
Continuously mine insights and detect patterns, in real-time
Real-time dashboards for di�erent user roles
Satisfy the needs of the di�erent users and groups in your organisation
Multi-dimensional analysis
Analyse data from di�erent angles to identify key contributing factors
Data integration capabilities from real-time sources
Include RSS feeds, sensors and real-time transactions
Correlate and compare multiple data sources
Early detection of anomalies and discovery of emerging trends
In touch with your world
GAIN COMPETITIVE ADVANTAGE
No matter what the adverse event is, it could be quality, customer service, safety, or any other related area, the ability of an organisation to sense and respond to that event in real or near-real time can be a valuable source of both competitive advantage and risk mitigation.
BEST OF BOTH WORLDS
Acquire real-time insight to both machine data and business data, placing a complete view of your entire operations at your �ingertips, enabling you to make smarter decisions in time to maximise impact.
ACTIONABLE INSIGHTS
By correlating a wide variety of real time events and historical trending, organisations can gain real-time visibility of information through live dashboards and mobile communications, so that immediate action can be taken.
APPLICATION AREAS
Using the Kinetica mobile interface, data can be captured manually or automatically identi�ied represented by QR Codes, Bar Codes and RFID in the following areas:Workforce productivity solutions, compliance audits, health and safety audits, in-store promotional campaigns and mystery shopping
Automatic Machine Data Collection:Plant �loor automation systems, sensor devices and data logging.
GET FAST START-UP
The Touchwork Operational Insight Solutions platform is delivered as a Software as a Service (SaaS) solution which requires no hardware or IT support. Combined with the back-up of Touchwork’s Professional Services team which provides Best Practice consultation, customer support, education and training and implementation services, the installation is a hassle-free investment.
TOUCHWORK PROFESSIONAL SERVICES - ASSESS, CONSULT, DIRECT
In the realm of Operational Insights, Best-in-Class companies respond to market pressure by means of deploying strategies to synchronize metrics across the organisation, and increasing the response time to adverse events across the organisation. Our team of consultants can assist your organisation in identifying the existing gaps and take the required actions to establish the required capabilities and enablers to become Best-in-Class.
About Touchwork
Touchwork is a global leader in Mobile Actionable Intelligence solutions and value-added services that help organisations worldwide capture, analyse, and act on information in real-time – anytime, anywhere. Touchwork’s enterprise solution puts the right information in the right hands at the right time. In doing so, organisations can achieve �irst class physical asset performance, enhance products, customer experience, processes, and workforce performance; reduce costs and liability; and generate revenue and gain a competitive advantage.
CUSTOMER EXPERIENCE MANAGEMENT
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The Touchwork Family of Solutions
For more information, visit www.touchwork.com. To speak to one of our Business Solution Consultants, call (+27) 21 700 4300
