RealDolmen Corporate Presentation (English Language)

APRIL 10, 2023 | SLIDE 1

CORPORATE PRESENTATIONJUNE 2014


TABLE OF CONTENTS

Mission & Vision Some facts & figures Geographical coverage Management structure Offering portfolio 3 Business divisions A true single-source supplier


INTRODUCTION


REALDOLMEN HAS A CLEAR VISION AND MISSION Vision: To be the reference in the local market for

integrated solutions supporting the complete ICT-lifecycle. Reference: be the preferred & trusted choice for customers,

partners and employees Local: proximity to our customers in the Benelux and France Integrated solutions: complete ICT offering covering the full

lifecycle, including infrastructure, applications and communications

Complete ICT-lifecycle: supporting all plan-build-operate activities


SOME REALDOLMEN FIGURES

Shareholding Listed on EuroNext Brussels 2 reference shareholders

Colruyt Family 17% QuaeroQ 10%

FY 2013/2014 Financials €247,8mio revenue €11,6 mio REBIT €9,0 mio profit

More than 1,600 professionals


TOP INDEPENDENT ICT SUPPLIER IN BELGIUM In the Whitelane study “IT Outsourcing Study BeLux 2014” ranked as the #1

outsourcing service provider for Applications Development & Maintenance and Datacenter outsourcing, and overall #2 with a score of 83% in customer satisfaction.

RealDolmen is a leading partner for many of the large technology companies: First HP Partner to be certified for the HP CloudAgile Program First HP Platinum Converged Infrastructure Specialist in Belgium HPOne award (i.e. Best Partner) for GWE region Ranked 10th “Most Competent” Microsoft Partner in the World achieved at this moment 13 gold and 9 silver competencies as Microsoft Partner,

making us unique in Belgium Winner of Veaam Most Significant Project award Chosen by technology firms and peers as Best Integrator of the year 2014 at Channel

Awards


A SOLID AND REFERENTIAL CUSTOMER BASE IN BOTH THE MID-MARKET AND LARGE ACCOUNTS

Logistics and Distribution

Life Science

Healthcare

Services

Government/EducationIndustry

Financial Services


IN THE LOCAL MARKETProximity to our customers in the Benelux.

Offices:

Headquarters Brussels 1654 Huizingen

Belgium Antwerp 2550 Kontich Diegem 1831 Diegem Ghent 9840 De Pinte Hasselt 3560 Lummen Kortrijk 8530 Harelbeke Namur 5101 Loyers Mons 7000 Mons

Luxembourg Luxembourg 1461

Luxembourg

Belgium: 500 clients – Luxembourg: 150 clients – Netherlands: 50 clients.

More than 1,250 available professionals


STRONG PARTNERSHIPS


Marc De Keersmaecker General Manager

Sales Director

(Chantal Roosens)

Sales

(North Region)

Marketing

Business Divisions

Managing Directors

Business Solutions

(Tim Claes)

Professional Services Applications

(Johnny Smets)

Professional Services Infrastructure

(Dirk De Waegeneire)

Chief Financial Officer

(Paul De Schrijver)

Finance

Wallonia

Luxemburg

Corporate Development

Internal IT

Chief People Officer(Marc De Keersmaecker

ad interim)

HR

Subcontracting

Facilities

Secretary General (Thierry de Vries)

Legal

MANAGEMENT TEAM


SINGLE-SOURCE OFFERING


REALDOLMEN HAS A SINGLE-SOURCE OFFERING

Infrastructure Products

Business Solutions

Professional Services

Master Data Management Service Oriented Architecture Unified Communications Supply Chain Mgmt CAD/GIS Mobility Enterprise Asset Mgmt Clinical Trial Mgmt Systems

Development Outsourcing Managed Services Project Management Training Services Business Process

Management

Cloud Data Center Front-end Networking

IP Communications Voice Over IP Security

Turnkey Solutions Enterprise Resource

Planning Customer Relationship

Management Business Intelligence ECM/WEM Web Solutions

Networking Testing Support & Helpdesk Security Enterprise Application Integration Service Oriented Architecture Cloud Services

Solutions built with own software or on top of 3rd party platforms. In this area we sell services and products (such as 3rd party software or own IP) under the form of licenses.

Encompasses services (both development and infrastructure competences) and products (own IP under the form of courseware, development methodologies, project management methodologies, building blocks, etc).

Hardware products and software licenses

A true single-source supplier,able to support the

full ICT-lifecycle


ORGANIZATION GEARED TOWARDS OPERATIONAL EXCELLENCE

Operations

Finance

HR

IT

Strategic Framework

Business Solutions

Professional ServicesApplications

Competence Centers

Project Services

Managed Services Applications

Consulting Services

Development Processes & Education

Professional ServicesInfrastructure

Collaboration Consulting Services

Infra Consulting Services

DataCenter Services

Workplace Services

Managed Services

Customer

Public GeneralIndustry

Logistics & Distribution

Energy & Media & Telecom

Pharma & Biotech. Services Healthcare

Sales

Marketing

Cloud Services

ERP Solutions

Business Insights

High Performance Workplace

Customer Engagement Management

RITM

EAM


BUSINESS SOLUTIONS


BUSINESS SOLUTIONS

Business Solutions is all about Increasing your business efficiency Improving your (digital) workplace Enhancing your customer interaction Making sense of your data Supporting and automating your business

processes

Business Solutions is about Business Simplicity

Business Solutions

ERP Solutions

Business Insights

High Performance Workplace

Customer Engagement

EAM

RITM


ERP SOLUTIONS

One central information system available for the complete organization (even multi-company) connecting & streamlining all corporate business processes like Finance, Administration, Sourcing, Warehousing and Logistics, Facilities, Sales,…

Benefits: Centralized insights (Multi-company, cross-company processes,…) Processes optimizations (bottle necks, planning, costing,…) Cost reductions ( data-entry in different systems, information systems, better stock

management,…) More satisfied customers (better planning and insights on orders, reaction time,…)

Productized solutions for 2 Verticals: Healthcare: Hospital AX built on Wholesale&Distribution:

Small&Mid-sized companies: RAW Progress Mid&Large Companies: RAW AX built on

Also Custom ERP Projects with or Open-ERP

About 105 dedicated experts with deep knowledge on industry as well as on technological capabilities

http://www.bit.com.my/v3/images/stories/ssd_solutions/DynamicsAX.jpg




BUSINESS INSIGHTS

How do you turn data into actionable Business Insights? Using information management solutions, based on leading business intelligence and master data management services and products

This way organizations can optimize the value of their data and operate with more efficiency and agility, reduce costs and mitigate risk.

Strong partnerships Informatica IBM Microsoft QlikView SAP SAS.

About 60 dedicated expert consultants supports our clients, both local and global and in numerous verticals (financial services industry, pharma & healthcare, retail, logistics, public, , …).

Enterprise Performance Management Budgeting, planning & consolidation Analytics Business Intelligence Data Warehousing Enterprise Data Integration

Data Security Application Information Lifecycle Management Data Quality Management Master Data Management Information Strategy and Data Governance


HIGH PERFORMANCE WORKPLACE

A people centric environment where we enable efficient processes, efficient information and efficient communication & collaboration, independant of location, device or time.

Our HPW services create added value for out customers: Business knowledge: ECM, HPW and Future Workplace Studies, Roadmaps & Readiness

Programs Implementation & migration projects, using accelerators & best practices Governance User Adoption

World class partners & product solutions Microsoft SharePoint, Alfresco AvePoint…

Leading independent ECM/HPW Competence Centers > 55 dedicated ECM consultants (incl. Sharepoint MVP) > 100 dedicated UC&C engineers (Lync Compete Partner award) > 10 HPW business consultants


CUSTOMER ENGAGEMENT MANAGEMENT (CEM) Create true customer engagement by putting you customer first. CEM

helps you to optimize your customers centric processes in and outside the boundaries of your organization.

Our CEM & CRM services create added value for our customers: Business knowledge: CEM Readiness studies, CRM Software Selection Framework, Discovery programs Proven track record of CRM and CEM implementations Dedicated managed services team Over 100 own add-ons and accelerators developed by RealDolmen

World class partners and product solutions for xCRM and CEM: Microsoft Dynamics CRM, Oracle CRM, Salesforce.com GX Software BlueConic, ClickDimensions,…

Leading independent CEM/CRM competence center in Belgium Microsoft Dynamics CRM Gold Partner & Oracle Gold Partner: 45 certified business, functional and technical CEM consultants Integrated offerings: BI, ECM, ERP, development services, infrastructure services, cloud services…

Salesforce Automation and Mobile CRM Marketing E-mail Marketing Online Channel Optimization Marketing Automation Social CRM Customer Insights

Customer Service and Support Case Management Contact Center Extended CRM Education Center Applicant Management & Selection Non-profit and Membership-based


ENTERPRISE ASSET MANAGEMENT (RIMSES)

EAM software (Rimses) represents a large potential in value for your organization regarding maintenance quality, efficiency & safety

EAM increases productivity, reduces maintenance costs and improves safety

Our Rimses, e-Rimses, Rimses Analyser & Fimacs (accounting) solutions are implemented by a team of experienced consultants & project managers intimately familiar with the world of maintenance and the Rimses

product range and related Microsoft technologies (SQL, .NET + MS project)


RITM

RITM is a specialized ERP for the textile industry Needle felt Fibres Tuft Technical textile Weaving mills Coating

Functionalities geared specifically towards the textile industry make the difference compared to generic ERPs Stronly integrated planningsmodule, increasing the level of service

towards your customers Advanced cost calculation Integrated shopfloor


COMPUTER AIDED DESIGN (CAD)& GEOGRAPHIC INFORMATION SYSTEMS (GIS) With CAD we provide licenses, support, training, consultancy and

tailored solutions With GIS we provide BIM for Infra, CAD & GIS Integration

Within these domains we can improve your ROI by: Optimizing & bringing CAD/GIS implementations up to date Integrating it with your current IT environment Training & coaching your users Providing Managed Services (helpdesk, support, change management, …)

We provide services and products from world-class suppliers CAD: AutoCAD en Autodesk Suites GIS: AutoCAD MAP & AIMS, MapGuide, OpenSource, ArcGIS, MapInfo, TomTom, Google, Bing

We have a professional competence center About a dozen CADGIS-consultants Autodesk Training Center (ATC), Autodesk Developer (ADN), Autodesk Value Added Reseller (VAR),

Autodesk Consulting & Product Support Specialization ESRI Preferred Partner MapInfo Developer / Partner TomTom Preferred Partner Knowledge of Microsoft & Oracle


PROFESSIONAL SERVICES APPLICATIONS


PROFESSIONAL SERVICES APPLICATIONS

Professional Services Applications is all about: Complementing your internal IT department

with the right skills at the right moment Rightsizing & aligning your IT environment to

the business environment in a futureproof manner

Increasing your IT department efficiency Enhancing the IT department tools &

workplace

PSA is about IT Simplicity

Professional Services

Applications

Competence Centers

Project Services

Managed Service

Applications

Consultancy Services

Development Processes &

Education


COMPETENCE CENTERS

With both the critical mass and the expertise to support our customers, covering the complete development lifecycle in all common technologies, we deliver experts in software development

Major expertise in: Open Source/J2EE Microsoft development stack Oracle I-Series Mainframe

Ranked amongst top 10 Microsoft partners worldwide. Over 500 professionals sharing knowledge in squad teams with thought leaders,

focusing on technololy innovation and certification

project management business/functional analysis

technical architecture design and development


MANAGED SERVICES APPLICATIONS

We support & maintain your custom-built software and package implementations

Customers can focus on extending their business while we manage business continuity

Our services Diverse team (> 45 FTE) with skilled and experienced professionals We cover the technical and the functional part of the job Processes are all ITIL v3 compliant

Incident Management Configuration Management Change Management Service Management Release Management Monitoring

Tools available to support the processes and service level agreements Offering tailored to fit customer’s needs: from fire fighting to managed application outsourcing

Wide range of supported technologies and software Java related technologies: Java core, Java EE, Adobe Flex, Oracle Service Bus, Hibernate, Spring, Struts,

Swing, Alfresco, … Microsoft related technologies: Visual Basic, Office VBA, .NET (1.5 > 4.0), Winforms, WCF, Silverlight,

Biztalk, Windows Mobile, Azure, TFS, SQL Server, Microsoft Sharepoint, Microsoft CRM, Microsoft BI, … Legacy technologies: AS400, Oracle Forms, Oracle PL/SQL, Powerbuilder, Uniface, … Key partnerships with vendors and other service providers: Oracle, Microsoft, IBM, …

End-to-End support together with Managed Services Infrastructure.


PROJECT SERVICES

With Project Services we deliver Custom software that completely match your Custom needs on time, on budget & within the specifications on a fixed result basis.

We offer you : A structured, no nonsense methodology “the RealDolmen Way” which includes :

More than 20 years of experience The best things from industry standards & best practices like Prince2™, PMBOK™ and Scrum for project

management, Volere ™ for requirements analysis, ….

A wide range of project services Skills Business/functional analysts IT Professionals Architects Testers Project/program management Change Management

A Wide range of supported technologies and software Java related technologies Microsoft related technologies Legacy technologies: AS400, Oracle Forms, Oracle PL/SQL, Powerbuilder, Uniface, … Key partnerships with vendors and other service providers: Oracle, Microsoft, IBM, …

End-to-End support together with Managed Services Applications & Infrastructure


CONSULTING SERVICES

With Consulting Services we : Translate your business strategy into a working IT Strategy & Architecture Help you generate more business value through Technology Innovation like Cloud, Mobile,

Business Driven Architecture, etc…

We offer you : A wide range of project services Skills

Enterprise Architecture Technical Consultancy Business Process Management/Optimalisation Defining IT Strategy/Roadmap Make or Buy Strategy RFP/RFI Consulting

A wide range of consulting services Skills Business Consultants BPM/BPO/BPI Consultants Enterprise Architects Technology Experts Project/program management Change Management


DEVELOPMENT PROCESSES & EDUCATION

Helps your organisation create business value through software development, by improving the efficiency and effectiveness of its software development processes Agile methodologies End-to-end Quality assurance and control Education of both the IT team and end-users

Solutions Enterprise Project Management Application Lifecycle Management Testing and Quality Assurance Education and Technical Writing Assessments, consultancy and education

Create added value through Higher agility, better business – IT alignment Continuous delivery of business value Increased productivity and quality at a reduced cost

Worldclass partners Microsoft Atlassian


PROFESSIONAL SERVICES INFRASTRUCTURE


PROFESSIONAL SERVICES INFRASTRUCTURE

Professional Services Infrastructure is all about: Designing, deploying and maintaining the

backbone of your valuable IT infrastructure Plotting your path to the right cloud

infrastructure Giving your workforce access to the right

applications, wherever, whenever and regardless of device, without compromising security

PSI is about IT Simplicity

Professional Services Infrastructure

Collaboration ConsultingServices

Infra ConsultingServices

DataCenter Services

Workplace Services

CloudServices

ManagedServices


COLLABORATION CONSULTING SERVICES

Collaboration, working together, cooperation… These higher purposes have a proven impact op the operations and success of every organization.

Collaboration Consulting Services helps you prepare for the future: Automate, optimize, innovate? Evolution or revolution?

We help create a clear picture of both your As-Is situation and your To-Be situation and plot out a feasible course, aligned to Vision Strategy organizational possibilities

Impact analysis on Human Resources, processes and technologies RealDolmen has specialized consultants & methodologies, as well as

generic experience to advise you on and guide you through any needed change project.


INFRASTRUCTURE CONSULTING SERVICES (ICS)

Our experts in architecture, IT projects and IT processes raise your infrastructure to the level you need it to be

Do the right projects & do the projects right: Translation and merging of lifecycle requirements technology evolutions and

business requirements & strategies to infrastructure. Making the right choices, defending the right budget and getting the defined

strategy into place.

Services cover: Architecture Roadmaps IT Service Catalog & Design Project management RFI/RFP consulting Program management IT management.

20 architects, project managers & ITIL experts with major expertise in actual concepts & models, trends, common infrastructure technologies and relevant methodologies like Infrastructure maturity models, Prince2 and ITIL.


We Design & Build scalable environments for your Business Applications. We can guide you on the Journey from Datacenter to a private Cloud (on premise)

Our Lifecycle approach from Technical and ICT management perspective offer a unique answer to your business requirements.

Key solutions & technologies :

Strong partnerships with leading vendors

90 professionals with top vendor certifications & proven project experience

HP Microsoft VMware Symantec

Oracle Dell Netapp CommVault

IBM RedHat Cisco Veeam

DATACENTER SERVICES

Datacenter Refreshments or Extensions Datacenter Orchestration & Management DRP on premise & DRP Cloud Enablement Data Management Solutions


Application & desktop delivery, UC & security solutions enabling a state of the art workplace for both mobile and office workers.

Our integrated approach from user and ICT management perspective offer a unique & holistic answer for the optimization of the workplace for tomorrow.

Key solutions & technologies :

Strong partnerships with leading vendors

90 professionals with top vendor certifications & proven project experience

Citrix Microsoft VMware Symantec

Checkpoint McAfee Fortinet Vasco

HP Apple Lenovo Samsung

NEC Polycom Palo Alto

WORKPLACE SERVICES

Enterprise Mobility Endpoint Management Telephony UC

Anti-X Perimeter Security Database Security SIEM

Service Desk Migrations Field Services


CLOUD SERVICES

We help you integrate your cloud services & solutions outside of the bounderies of your private IT-environment. We integrate with your existing situation, being IaaS, PaaS, SaaS , or any other IT-solution offered as-a-Service (XaaS)

We assist in defining & choosing the right strategy customers should follow during their journey into their future cloud environment. We have a professional, consistent & tested portfolio of Cloud Solutions ready to be adopted by our customers Plan : studies, assessments, POC’s Build : migrations, integration services, itsm services Operate : additional managed services on top of cloud services Products = various IaaS, PaaS and Saas Solutions, available at our own parnter hosted

platform (RDDC) or delivered by public cloud partners Important partners are:

Interxion HP, Microsoft, Vmware, Citrix, Symantec, SafeNet

The following professionals are at your service Cloud consultants Cloud integration engineers Managed services engineers


MANAGED SERVICES

We provide excellent ICT infrastructure hardware and software services to our customers, thus supporting their business processes.

By offering excellent service, we minimize ICT infrastructure downtime and provide a stable environment, giving the customer the opportunity to concentrate on their core business.

Services we provide: End-User Support Reactive Software Support Selective Outsourcing Monitoring Field Services

60 Engineers in the field for HW interventions, Installations, Roll-Outs and Workplace Management

140 skilled professionals for Software Support and Outsourcing activities, covering 75 technologies on a 24/7 base


A TRUE SINGLE-SOURCE SUPPLIER


PLAN Creating a concept for the future

integrated IT vision Making a data integration study Better alignment & prioritizing the

needs of the different departments by commencing PortfolioManagement

BUILD Building BI platform Integration of WebPortal with MS

Dynamics CRM

OPERATE Maintain the different processes Take care of the proper Infrastructure

A TRUE SINGLE-SOURCE SUPPLIERBUSINESS SOLUTIONS MOSS 2007 (intranet Vlerick & student

portal Eduweb) Microsoft CRM (E-HRM,XRM,

helpdesk & case mgt) BI SQL 2005 (datawarehouse &

reporting tool)

PROFESSIONAL SERVICES Managed Services Applications: CRM

environment Project Management regarding

Enterprise Application Integration Enterprise Application Integration from

Scribe to Microsoft Bizztalk server

INFRASTRUCTURE PRODUCTSOnly software licensing: Microsoft

Academic ContractMicrosoft Software Advisor Partner


PLAN Operational & Strategic Program

Management Technical architecture both applicative

& infrastructural

BUILD Custom made applications Technical projects such as migration /

conversion / consolidation Standardize, virtualize, consolidate &

secure IT infrastructure

OPERATE Managed Services on the

infrastructural & Applicative platform Change management Hosting & housing of the IT

development / testing & production environment

A TRUE SINGLE-SOURCE SUPPLIERBUSINESS SOLUTIONS Microsoft AX Finance CRM (Microsoft) /ECM (Sharepoint)

PROFESSIONAL SERVICES Day-to day operational IT resources

(even in Fost Plus IT management) Project & T&M

consultancy/development/project management

INFRASTRUCTURE PRODUCTS Datacenter fully based on HP

Hardware PC’s, Laptops, … Multifunctionals + integration Licences Microsoft/McAfee/VMware/…


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