Realise Your Potential

Realise Your Potential The L&D Offer

296080_Learning & Development Book_280x210.indd 1 15/04/2014 09:23

Our role is to give you a great start, develop your skills and help you realise your potential.

We work with really great people who achieve fantastic things every day – from fi rst-class customer service, great cleaning solutions, to the fi nal fl ourish on every plate in our client venues.

We have a diverse range of fl exible learning solutions, designed specifi cally to help you achieve more in your role – and open doors to something new. These include opportunities from work experience through to a multitude of frontline roles, into team leading, management and leadership.

So, take some time to use this guide and fi nd the options that suit you and your aspirations.

Good luck!

Using This Guide ...............................................................................................4Your Learning Pathway ......................................................................................... 5

Your Role:Frontline/Administration ........................................................................................ 6

Supervision/Team Leading ................................................................................... 10

Unit/Middle Management ................................................................................... 14

Multi-Unit/Senior Management .......................................................................... 18

Leadership............................................................................................................. 22

Technical Career Pathways ................................................................................. 26

Course Outlines .............................................................................................. 27Core ....................................................................................................................... 28

Management Development ................................................................................ 30

Electives ................................................................................................................. 30

Technical Development ....................................................................................... 37

Talent Development ..............................................................................................41

Frequently Asked Questions ............................................................................... 42

Contents


Contents

3


Using This Guide

The offer is split into fi ve distinct job levels, to ensure the right people get the right development:

Frontline/Administration

Supervision/Team Leading

Unit/Middle Management

Multi-Unit/Senior Management

Leadership

Turn to the pages relevant to your role and discover the learning solutions to suit you. If you are new to your role your options will be mainly in the Great Start area. If you’re established, then the majority of your learning will be in the Developing Skills area and if you are progressing well in your career your learning may be within the Realising Potential area.

Talk through the options with your line manager – after all, realising your potential starts with a great conversation.

LET’S GET GOING...


Using This G

uide

Your Learning Pathway

CORE

Great Start Developing Skills Realising Potential

ELECTIVES

TECHNICAL DEVELOPMENT

TALENT DEVELOPMENT

Types of LearningOur learning solutions come in all shapes and sizes to suit a range of job roles and abilities. Some are shorter than others, some you’ll have to take regardless of your role and others are designed to take your career to new heights.

We’ve divided our learning solutions into fi ve sections:

Core Core is the foundation to getting your role off to a great start, understanding the business you work for and how you operate within it. Within the fi rst few months of your new role you will have completed the learning within the core section.

Management DevelopmentIf people management is a key part of your role we have four programmes from Supervision and above to support developing your essential people management skills.

ElectivesDepending on your role/sector, you may need to take this training, and/or a development choice in your current role. It’s designed to address any gaps in your current competencies.

Technical DevelopmentThis specifi c, technical training is here to support your development through your career pathway, focusing on specialist areas of expertise, suchas culinary and support services.

Talent DevelopmentThis helps to prepare you for a role at the next level, and is designed for those who’ve been identifi ed as having the potential to move on in their career path.

MANAGEMENT DEVELOPMENT

5


You’re directly responsible for delivering the high levels of service our customers and clients have come to expect from us.

Great people at the sharp end of the business, you work with our customers on a daily basis in a variety of essentials roles.

Without you nothing happens...

On offer to you is a range of learning to help you understand more about how the business works, work safely, develop your skills and give you the option to progress your career.

YOUR ROLE

“It inspired me to change the way I work.”

Frontline/Administration roles can include…Administrator

Chef/Cook

Cleaner

Commercial Advisor

Credit Controller

Customer Services Assistant

Facilities Personnel

HR Administrator

Kitchen Assistant

Payroll Clerk

Porter

Receptionist

Secretary

Security Offi cer

Telephonist


“This is by far the best training course I have ever attended. It was relevant, inspirational, educational and exceptionally well put together.”

Check that your job role is correct in the payroll system to ensure you have access to the right learning solutions.See FAQ section for more information.


Your Role: Frontline/Adm

inistration

See next page for what’s available…

I can honestly say that my apprentices’ enthusiasm is also refl ected with the Chefs’ in my units.

7


Core

ComplianceOne Compass Welcome

Code of Business Conduct (Admin roles)

Working Safely (Operational roles)

Health & Safety Offi ce Essentials (inc. DSE) (Admin roles)

Health & Safety and Food Safety for Casuals (Operational Casual roles)

CompetenceCoaching Cards (Core Skills)

What do you want to do, and when?

Great Start


YOUR LEARNINGPATHWAY…

Culinary Professional Cookery (Intermediate Apprenticeship)

Food Preparation & Cooking (Intermediate Apprenticeship)

Food and Beverage Service (Intermediate Apprenticeship)

Technical Development


Find out more...Web: intranet.compass/learninganddevelopmentEmail: [email protected]: 0845 6022 5555

Support ServicesSecurity Excellence Qualifi cation (Intermediate Apprenticeship)

Cleaning & Environmental Support Services (Intermediate Apprenticeship)

Facilities Services (Intermediate Apprenticeship)

Security Essentials

OtherCustomer Service (Intermediate Apprenticeship)

Retail (Intermediate Apprenticeship)

Business & Administration (Intermediate Apprenticeship)

Coaching Cards (Job Skills)

– Food Service– Retail– Cleaning– Portering (Healthcare only)– Business Services

Barista Basics

Twinings Tea Adventurer

Electives

Your Role: Frontline/Adm

inistration

ComplianceWorking Safely with Food (Food Handler roles)

Safeguarding(Healthcare & Education)

The Control of Infection(Healthcare)

CompetenceHealth & Wellbeing

SystemsEPOS Symphony Enterprise

PC Fundamentals

MS Offi ce Applications (Basic/Intermediate/Advanced)

– Word– Excel– PowerPoint– Outlook

Talent Development

Realising Potential

Supervisor Passport

9

Developing Skills


In your role you directly lead, coach and inspire our people, supporting them in delivering service excellence.

Your skills and experience help you to set and maintain high standards, at the same time supporting the operational requirements on site or within the functional team.

You’ve already made real progress in your career. We want to help you move on to the next level, enhancing your existing skills and

learning new ones, boosting your career prospects in the process.

On offer to you is a range of learning solutions specifi cally designed to help you excel in your current role or move through the career ladder. From practical information to management techniques, the range of learning solutions will equip you with everything you need to progress.

YOUR ROLE

The course was fantastic and I wouldn’t change it. I found the material useful and relevant. My confi dence has improved and I always come away from the course especially motivated. I think the relationships built will be one of the many great things that I will take away with me.”

Supervision/Team Leading roles can include…Supervisor Team LeaderControllerLead StewardSous ChefTechnical Team Leader





Your Role: Supervision/Team Leading

“Excellent, challenging & insightful.”

11




Core


Code of Business Conduct

Managing Health & Safety (Operational roles)

Environmental Management (Operational roles)

Health & Safety Offi ce Essentials (inc. DSE) (Admin roles)

Culinary Professional Cookery (Advanced Apprenticeship)

Basic Food Preparation

Chef Masterclass



Great Team Leading

Management Development

Great Start


Your Role: Supervision/Team Leading

ComplianceManaging Food Safety (Food Handler roles)

Display Screen Equipment (Operational roles)

Safeguarding (Healthcare & Education)

The Control of Infection (Healthcare)

CompetenceUnderstanding Gross Profi t

Health and Wellbeing

SystemsNexus

Nexus Cashless

The Source

eOrdering

EPOS POS Local

EPOS Symphony Enterprise

PC Fundamentals



Soft SkillsDecision Making Essentials

Diffi cult Conversations Essentials

Problem Solving Essentials

Self-Development Essentials

Time Management Essentials

Leadership & People Management

Stakeholder Management (Central Functions)

Train the Trainer

Support ServicesSecurity Essentials

Building FM Capability

OtherBarista Basics


Electives

Talent Development

Accelerate


Realising PotentialDeveloping Skills

13


YOUR ROLE

Unit/Middle Management roles can include…Assistant ManagerBusiness Development ManagerChef ManagerContract ManagerContract Support ManagerHead ChefArea Manager

Quality AuditorUnit ManagerSupport ServicesManager Group ManagerFinance ManagerHR Business PartnerCategory Buyer

Unit/MiddleManagement

In your operational role you help keep our business running smoothly. You may manage single-site, smaller multi-site or a department in a large contract and so effectively you are in charge of a business. People and client management, service delivery and ensuring profi tability are central elements of your role.

In a central functions role you may lead, coach and support a number of team leaders or a large team. Responsible for delivering a key

service, process or activity to the business and have signifi cant professional experience.

From short taster courses to motivational learning and everything in-between, you have a broad spectrum of development opportunities available to keep your thinking fresh, up to the minute and relevant.

“The best course I have ever been on! A really good motivational course that allows me to manage myself better and try to infl uence those around me into also thinking this way.”



Your Role: Unit/M

iddle Managem

ent


“Evolve has given me more confi dence to talk about my strengths and work on weaknesses in a more positive way. I feel more in tune with the Company and it’s great interacting with cross-sector employees. Great opportunities! I feel valued after completing the course, and proud!”

“Stretching but in a good way.”

15


Unit/MiddleManagement



Core





Health & Safety Offi ce Essentials (inc. DSE)(Central Functions and offi ce-based roles)

CompetenceGreat Start Managers Induction

Safety First Managers Induction

CulinaryProfessional Cookery (Advanced Apprenticeship)

Chef Masterclass

Advanced Food Hygiene

Support Services Building FM Capability

14Forty Managers Orientation

14Forty Security

BIFM FM (Advanced Apprenticeship)

Compass Service Framework


Great Management


Great Start


Talent Development

Your Role: Unit/M

iddle Managem

ent

OtherBarista Basics


Twinings Tea Explorer

Twinings Tea Ambassador

WAMS Overview (Central Functions)

Strategic Account Management (SAM)

Retail Excellence

ProfessionalQualifi cationsPlease have a discussion with your line manager in the fi rst instance and then contact L&D for more information.

Electives

Evolve


ComplianceManaging Food Safety (Food Management roles)




Silver Standard Managers Refresher

SystemsNexus

Nexus Cashless

The Source

eOrdering

EPOS POS Local

EPOS Symphony Enterprise

PC Fundamentals



Soft SkillsDiffi cult Conversations Essentials



Change Management

Presentation Skills

Leadership Skills

Running Meetings


Coaching & Mentoring

Managing Yourself & Others

Problem Solving & Decision Making

Train the Trainer

CompetenceUnderstanding Gross Profi t

Understanding Profi t & Loss

Budget Management & Control (Central Functions)

Commerciality

Mapping for Action

Discipline & Capability

Recruitment & Selection

Health & Wellbeing

Project Management


17


In a sector-operational role, you manage large strategic client relationships. This may be on a single large site, or you may run a multi-location business. Either way, you’re accountable for people management, fi nancial results, business development, client retention and setting the company culture on how things are done around here.

In a central functions role you may lead a small to medium-sized team – these teams may be fi eld or offi ce-based.

You’re probably responsible for a large budget and have a signifi cant input to delivering the functional strategy. You may not necessarily manage a team, but could work as a specialist or have a signifi cant project-based role.

You have a range of relevant learning solutions specifi cally for you, which are designed to support your professional skills and management development.

YOUR ROLE

Multi-Unit/SeniorManagement

Multi-Unit/Senior Management roles can include:Regional Manager

Regional Account Manager

Technical Support Manager

Head of Operations

Bid Team Manager

Category Manager

Marketing Manager

IT Manager

“The best experience I’ve had on a course. My confi dence as a manager has soared. My team are communicating more effectively with me and each other thanks to the course and I feel I am a better leader now than I ever was before. Thank you for everything.”



Your Role: Multi-U

nit/Senior Managem

ent


“I think this programme is life changing — it’s benefi ted me not only at work but in my home life as well.”

19




Core





Health & Safety Offi ce Essentials (inc. DSE) (Central Functions and offi ce-based roles)


Safety First Managers Induction

Mapping for Value

SupportServices Compass Service Framework

14Forty Managers Orientation

14Forty Security


Multi-Unit/Senior Management

Great Leadership


Great Start


Your Role: Multi-U

nit/Senior Managem

ent

OtherWAMS Overview (Central Functions)

Winning Account Management Strategies (WAMS)

Strategic Account Management (SAM)

Sales Funnel (Central Functions)

Sales and Retention Academy

ProfessionalQualifi cationsPlease have a discussion with your line manager in the fi rst instance and then contact L&D for more information. Find out more...

Web: intranet.compass/learninganddevelopmentEmail: [email protected]: 0845 6022 5555

ComplianceManaging Food Safely (Food Management roles)




Silver Standard Managers Refresher

SystemsNexus Data Warehouse & SAP

Cognos Analysing Performance

CRM – System & Process



Soft SkillsDecision Making Essentials

Diffi cult Conversations Essentials

Problem Solving Essentials



Change Leadership & Lean Methodology

Effective Leadership & Management

Effective Coaching

Remote Management


Presentation Skills

Train the Trainer

Commerciality

CompetenceProject Management

Budget Management & Control (Central Functions)

Financial Management


Discipline & Capability

Health & Wellbeing

Talent Development

Electives

Tailored to You


21


You are responsible for creating and delivering our business strategy for now and the future. You will be driving business growth and achieving excellent results within deadlines and budget.

You have available to you a range of fl exible learning solutions, designed to help you achieve results, lead and inspire others.

YOUR ROLE

Leadership roles can include…Business DirectorHead of FunctionOperations DirectorManaging DirectorCommercial DirectorFinancial Director

HR DirectorHSE Director

Leadership“It made me question my approach to leading my team and has provided some techniques to enable me to be more effective.”

“I came away inspired by the talent we had on the programmes and I am sure they were equally inspired about what’s on offer in our business.”



Your Role: Leadership

“It took me out of my comfort zone, really made me think and has given me the skills to improve my own performance and that of my team.”

See next page for what’s available… 23



Leadership


Core



Health & Safety Offi ce Essentials (inc. DSE)


Mapping for Value SupportServicesCompass Service Framework

Compass Leadership Academy



Great Start


Your Role: Leadership

OtherWAMS Overview (Central Functions)

Winning Account Management Strategies (WAMS)

Sales Funnel (Central Functions)

ProfessionalQualifi cationsPlease have a discussion with your line manager in the fi rst instance and then contact L&D for more information.


ComplianceSafeguarding (Healthcare & Education)


SystemsMS Offi ce Applications (Basic/Intermediate/Advanced)


Soft SkillsStakeholder Management (Central Functions)

Remote Management

Change Leadership & Lean Methodology

Effective Leadership & Management

CompetenceProject Management


Financial Management

Health & Wellbeing

Talent Development

Electives

Tailored to You


25


Technical Career Pathways

Getting where you want to be isn’t always simple but fi nding the right path needn’t be hard.

We know that you are an individual who may well have the desire to develop your career in a specialist or technical area. We are committed to helping you to get to where you want to be.

Our range of learning solutions are broad enough to help you develop your career – wherever you want to take it.

Make the offer work for you:

• From Kitchen Assistant to Executive Chef

• From Cleaner to Multi-Service Business Director

• From Administrator to Functional Director

We currently have two technical career pathways available

• Culinary

• Support Services

Review the Technical Development section at each job level to see what learning solutions are available.

Further Technical career pathways will continue to be developed in line with the business strategy.



The following pages show snapshots of all our learning solutions. For full course overviews please visit the Learning & Development intranet pages at intranet.compass/learninganddevelopment

Course Outlines

Systems

Culinary

Support Services

Soft SkillsCompliance

Competence

Key to Courses

Technical Career Pathw

ays/Course O

utlines

27


Core

HEALTH AND SAFETYOFFICE ESSENTIALS1 HOUR

This course is designed to help our offi ce-based colleagues to understand essential health and safety issues. It allows participants to learn at their own pace and revisit the course as many times as they like.

Learners will gain an understanding of what health and safety means to Compass, picking up vital tips and skills for their daily roles.

All this means that our people, our clients and their guests are protected by the highest standards of health and safety, wherever they work.

Delivery type: e-learningRenewal frequency: every 12 months

HEALTH ANDSAFETY AND FOODSAFETY FOR CASUALS1 HOUR

This course is designed to help our casual workers to understand essential health and safety issues. It allows participants to learn at their own pace and revisit the course as many times as they like.

Learners will gain an understanding of what health and safety means to Compass, picking up vital tips and skills for their daily roles.

All this means that our people, our clients and their guests are protected by the highest standards of health and safety and food hygiene.


ONE COMPASS WELCOME1 HOUR

Welcome to Compass!

This session will help you to understand the scope and breadth of Compass, the opportunities available to everyone and how YOU can contribute to Compass’ success through great customer services.

One Compass Welcome also provides an invaluable foundation for working safely within our business.

Delivery type: e-learning

MANAGINGHEALTH AND SAFETY4 HOURS

Keeping you safe at work

An online, detailed training course which guides you through all our health and safety procedures, including using work equipment safely and what to do in the event of a fi re.

Delivery type: e-learningRenewal frequency: every 3 years

CODE OF BUSINESS CONDUCT1 HOUR

Understand the Compass Code of business Conduct, and how it helps us run a professional, ethical, safe and responsible business. Learn at your own pace and see real life examples of how the Code applies to your role.


WORKING SAFELY4 HOURS

Your safety our number one priority

We want to keep you safe, and this online course teaches you all the best ways to carry out your job safely. This includes things like wearing the right protective equipment and what to do in the event of an accident.



Course O

utlines

ENVIRONMENTALMANAGEMENT4 HOURS

Earn your green credentials

We take our environmental responsibilities seriously. This course will give you a clear understanding of our approach to a wide range of ethical and environmental issues.


COACHING CARDS – CORE SKILLSVARIABLE

Kick-start your career with Compass with these coaching cards, covering the following areas:

• Introduction to Compass• Driving your Development• One Compass Culture• Personal Skills• Working with Others• Communication Skills• One Compass Service• Delivering your Workload and Tasks• Being an Ambassador• One Compass Selling

Delivery type: work cards

GREAT STARTMANAGERS INDUCTION1 DAY

Be part of our bigger picture

Understand more about us as a business, where you fi t in and how you can progress. Learn about our strategies and initiatives – the Compass way of doing things.

Delivery type: classroom

SAFETY FIRST MANAGERS INDUCTION1 DAY

HSE safety fi rst induction course

An interactive, classroom-based workshop designed to help unit/middle managers and Multi-Unit/Senior Managers get to grips with HSE systems (Silver Standard). The course is interactive and engaging, and will help you make our business a safer place to work for all.


MAPPING FOR VALUE2 DAYS

Discover more about what drives our business

This two-day interactive programme gives you a thorough understanding of our Management and Performance (MAP) framework, showing you all the key drivers of our business to deliver performance.


29


Management Development Electives

GREAT TEAM LEADING12 MONTHS

Turning team leaders into great team leaders

This Intermediate Apprenticeship is a series of workshops that take place over 12 months, and will help you successfully recruit and manage your teams, resolve issues and deliver great customer service – through great people, and deliver great results.

Delivery type: blendedQualifi cation: yes

WORKING SAFELY WITH FOOD4 HOURS

Handle food? Here’s how to do it safely

Food hygiene is paramount and this online learning is the perfect way of understanding how to handle food in the safest way possible. It includes modules on temperature control and food hazards.


GREAT MANAGEMENT12 MONTHS

Great management starts here...

This Advanced Apprenticeship is a series of nine workshops spread over 12 months, you’ll develop a comprehensive set of management skills and disciplines you need to manage and lead your teams and develop great customer and client relationships.


GREAT LEADERSHIP12 MONTHS

This Diploma programme is perfect for Multi-Unit and Senior Managers who want to enhance their skills and make a difference to our business. It is equivalent to a second-year degree level standard and is based around eight core workshops.


COMPASS LEADERSHIPACADEMY12 MONTHS

Learn to lead the way with three tailored workshops

360˚ feedback helps you identify your strengths, High Performance Coaching helps you hone your coaching skills and Leadership Essentials equips you with the skills to be a highly effective leader.

Delivery type: blended


Course O

utlines

SAFEGUARDING1 HOUR

Understand the range of responsibility within your role

Find out more about the importance of safeguarding children and vulnerable adults. Also learn how to recognise abuse and the appropriate actions to take.


DISPLAY SCREEN EQUIPMENT1 HOUR

Use a screen? Make sure you stay safe

If you use a computer regularly then you need to do it safely. This course will let you know how to use your screens to best effect.


THE CONTROL OF INFECTION1 HOUR

Keeping infection under control

If you work in healthcare, you’ll know that infection control is key. This course focuses on the importance of infection control and what steps you can take to operate safely.


COMMERCIALITY1 DAY

Enabling you to be successful in the commercial world we operate in

This one-day interactive course will help you to take into consideration the bigger picture when managing your business.


MANAGING FOOD SAFETY4 HOURS

Work with food? Here’s how to do it safely...

This online course gives you an in-depth insight into working safely with food, making sure we comply with the law and giving our customers the confi dence that we take the issue seriously.


FINANCIAL MANAGEMENT1 DAY

Get number-savvy and boost productivity

This fast-paced, interactive training workshop will provide you with the skills, knowledge and confi dence to analyse, forecast and manage a budget and identify business processes linked to fi nancial accounts.


MAPPING FOR ACTION2 DAYS

Get the lowdown on making more of MAP

Discover more about our Management and Performance (MAP) global fi nancial framework, with a particular focus on driving income up and bringing costs down through best business practice.


PROJECT MANAGEMENT1 DAY

Powerful project management tools to help you deliver

This one-day course will show you how to effectively manage a project from start to fi nish, so you can deliver successfully, on time and on budget.


UNDERSTANDINGGROSS PROFIT4 HOURS

Gain the confi dence you need to deal with Gross Profi t

This interactive and engaging course will equip you with the skills you need to positively challenge the operational performance of the business and your areas of responsibility.

Delivery type: e-learning31


DISCIPLINE AND CAPABILITY1 DAY

When managing people, under-performance is often an unfortunate reality managers must deal with

This course will help you to identify them, so that they can be dealt with effectively.

It is a fast-paced interactive training workshop, providing managers with the skills, knowledge and confi dence to conduct performance management processes, as well as current general legislation around performance and discipline.


RECRUITMENT AND SELECTION1 DAY

People power… because they’re the heart of our business

Getting the right people is crucial for our business, so the skills you learn on this course will help you plan the recruitment process, interview consistently and make sound decisions to create the best possible teams.


BUDGET MANAGEMENTAND CONTROL 1 DAY

Taking on budget responsibility? We’ll show you what’s in store

If budgeting and business planning are about to become a key part of your job, this interactive course will give you a good grounding in understanding, setting, managing and monitoring your budget.


SILVER STANDARDMANAGERS REFRESHER1 DAY

A fun and highly interactive workshop designed to help refresh unit/middle managers and Multi-Unit/Senior Managers skills, knowledge and behaviours so that their business is complying with HSE Systems (Silver Standard) and they are living and breathing the safety behaviours.


HEALTH AND WELLBEING30 MINUTES

Know your food, the Compass way

This is an interactive e-learning course designed to give all our people an overview of basic nutrition. The course supports our health and wellbeing commitments to the Government under the Responsibility Deal, and also covers the legal implications of providing nutrition information to customers. Not only that, it will help us all make the right food choices for ourselves.


UNDERSTANDINGPROFIT AND LOSS1 DAY

An in-depth insight into fi nancial management

Keeping track of costs, understanding budgets and driving profi ts up – all key areas of our business that can take some getting to grips with. This interactive workshop will give you the skills, knowledge and confi dence to analyse and manage a unit profi t and loss account.



Course O

utlines

MS OFFICE APPLICATIONS1 DAY

These professional courses will give you the confi dence to effectively use Microsoft Offi ce applications to basic, intermediate or advanced levels.

Available for the following applications:• Word • Excel• PowerPoint• Outlook


EPOS SYMPHONYENTERPRISE3 HOURS

Understanding EPOS is as easy as 1, 2, 3 with this interactive e-learning course. Using an engaging and clear format, it will teach you about the business processes around EPOS, best practice of till operation and how to resolve common problems quickly and simply.


PC FUNDAMENTALS1 DAY

Learn to be PC profi cient in just one-day

Discover all you need to know about using a computer, from switching it on to making it work for you. This classroom-based course will give you the confi dence to use your PC for all kinds of tasks on a daily basis.


NEXUSVARIABLE

Nexus – all you need to know

Get to grips with our Nexus system with this interactive e-learning course, designed to give you the lowdown on how to record all fi nancial information on the system.


NEXUS CASHLESS4 HOURS

A consistent approach to cashless reporting

On this course, you’ll learn about how to handle and log all cashless transactions using the Nexus system.


THE SOURCE1 HOUR

Work with food? You need The Source

This innovative recipe management tool is great for creating and planning menus. It also helps you to manage food-related administration and reporting.


NEXUS DATAWAREHOUSE AND SAP6 HOURS

Gain the knowledge and confi dence to plan, forecast and measure performance

This interactive course has been designed to help you recognise how to analyse results and control costs, understand the process of managing fi nance and make better business decisions.


33


CRM – SYSTEMAND PROCESS6 HOURS

Gain confi dence to plan and measure performance

An interactive e-learning course to provide you with the skills, knowledge and confi dence to analyse and report fi nancial accounts using Cognos.

Recognise how to analyse results and cost control and understand the Cognos tool to make managing data easier.


COGNOS ANALYSINGPERFORMANCE1 HOUR

Report your fi nancial accounts using Cognos with absolute confi dence, thanks to this course. Measure performance and discover how to analyse results and control costs, resulting in more effi cient, effective business performance.


DIFFICULT CONVERSATIONSESSENTIALS1 HOUR

How to turn a diffi cult conversation into a positive discussion

Supervisors and managers sometimes need to have diffi cult conversations. Fact. We’ll show you how to prepare for these, turning them into constructive discussions which improve performance.


eORDERING1 HOUR

Get online... and get ordering

Quick, convenient online ordering with the capability to check your order status and manage your account – the Brakes system is easy to navigate when you know how, and thanks to this course, you’ll soon be super savvy.


DECISION MAKINGESSENTIALS1 HOUR

Can you be more decisive? Just say yes to this course

Making a decision is tough, but it has to be done. Here, we show you how to take a systematic approach to your decision making, and how to avoid some of the more common pitfalls.


SELF-DEVELOPMENTESSENTIALS1 HOUR

Management isn’t just about guiding those around you it’s about developing yourself, too. This is an interactive and engaging e-learning course designed to provide supervisors and managers with the information and tools they need to drive their career in their chosen direction. Delivery type: e-learning

EPOS POS LOCAL1 DAY

Getting to know our EPOS system...

This course offers an essential guide to our EPOS POS Local System, giving you all the information you need to manage data and communicate with your tills.


PROBLEM SOLVINGESSENTIALS1 HOUR

Discover a pain-free approach to problem solving

Problems at work can be a real headache – this course helps you fi nd the best ways to get to the heart of the issue, deal with it quickly and effectively and prevent it rearing its head again.


TIME MANAGEMENTESSENTIALS1 DAY

Clock ticking? Get the very best from your time at work

We all know there aren’t enough hours in the day, but this course will help you make full use of your time, helping you feel more productive and less stressed at the end of the day.



Course O

utlines

LEADERSHIP ANDPEOPLE MANAGEMENT2 DAYS

Unleash your team’s potential...

There’s more to managing a team than meets the eye. This interactive course aimed at Supervision/Team Leading covers every aspect, from motivating and developing individuals to resolving issues and delivering results.


LEADERSHIP SKILLS1 DAY

Great leadership, with a personal touch

The best leaders are unique, with their own individual way of doing things. But you still need to learn how to best discover your own style, and how to build on this day to day. This one-day course aimed at Unit/Middle Management shows you a range of different leadership styles and how to develop your own personal approach.


EFFECTIVE LEADERSHIPAND MANAGEMENT2 DAYS

Great managers know how to develop, motivate and manage people

This fast-paced, interactive training workshop will provide Multi-Unit/Senior Management with the skills, knowledge and confi dence to do this. As part of this workshop, learners will complete a full emotional intelligence assessment and have their own personalised report with detailed feedback given.


TRAIN THE TRAINER1 DAY

Skills gaps? We’ve got them covered

A properly trained team equals productivity and harmony. Here, you’ll learn how to identify training needs within your team and how to deliver the appropriate training in the workplace.


EFFECTIVE COACHING1 DAY

Want to develop your coaching skills to help team members fulfi l their potential?

This fast-paced, interactive training workshop will provide you with the skills, knowledge and confi dence to train, coach and mentor team members using the Compass High Performance Coaching model.


CHANGE MANAGEMENT1 DAY

Change happens... discover the best ways to engage your team

People like what they know, but in business things change all the time, and for good reason. This course will equip you with all the skills you need to plan and deliver change in the business, keeping your team on-board throughout.


PRESENTATION SKILLS1 DAY

Teaching you to talk the talk

Giving a presentation can often be nerve-wracking, but this one-day course will get you planning, preparing and presenting with confi dence, teaching you all the tricks and tips for keeping your audience interested and engaged.


35


COACHING AND MENTORING1 DAY

Share your skills... for a better, brighter team

Effective mentoring can result in more motivated people and teams, reduced turnover and better business performance. This course will teach you how to be a great mentor, coaching at both individual and team level to bring out the very best in your people.


RUNNING MEETINGS 1 DAY

Running a meeting? Here’s what you need to know

Meetings don’t run themselves. On this one-day workshop, you’ll learn how to plan and run a meeting, covering everything of importance in a timely, effi cient manner.


STAKEHOLDERMANAGEMENT1 DAY

Getting to know your stakeholders

Learn who your stakeholders are, how to communicate effectively with them and how to build on these relationships to the benefi t of the business.


PROBLEM SOLVING AND DECISION MAKING1 DAY

Learn the best approach to tacklingproblems head on

Faced with a problem, you need to be able to make a quick but informed decision. This workshop will show you how to get to the heart of a problem and fi nd the best solution.


CHANGE LEADERSHIPAND LEAN METHODOLOGY2 DAYS

Enhance your managerial skills and make change easy with this course. A fast-paced interactive training workshop, this session provides Multi-Unit/Senior Management with the skills, knowledge and confi dence they need to analyse current practice and identify opportunities to improve and implement change.


REMOTE MANAGEMENT1 DAY

Remote workers deserve hands-on management

A one-day, classroom-based course to develop all your skills in managing, communicating with, developing and motivating your remote workers or teams.


MANAGING YOURSELFAND OTHERS2 DAYS

Bringing out the best

Setting objectives… measuring performance… identifying training… being a successful manager means having your eye on the ball at all times. This course will help you get the very best from your team – and from yourself.



Course O

utlines

FOOD AND BEVERAGESERVICE INTERMEDIATEAPPRENTICESHIP12 MONTHS

One thing that’s really important to us here at Compass is customer service

Are you on the frontline delivering food and drink to our customers? If so, this apprenticeship is for you!

Customer service skills are transferable across sectors and can be applied to many different job roles. This apprenticeship will help you build on your existing customer service skills and develop excellence in your current role and in the future.

This apprenticeship emphasises the importance of health and wellbeing both personally and professionally, enabling you to be at the top of your game!


CHEF MASTERCLASS3 DAYS

An invaluable three-day workshop for chefs

Are you at the top of your Chef game? This course is aimed at culinary high fl yers and involves a day’s training with a specialist Fishmonger, a day with a trained Butcher and then a day at Compass Group’s Head Offi ce in Chertsey. Here you will produce some amazing fi sh and meat-based dishes, using all the skills and knowledge gained through the previous two days. This is a course for real foodies and requires three consecutive days’ attendance.


FOOD PREPARATION ANDCOOKING INTERMEDIATEAPPRENTICESHIP12 MONTHS

Do you believe in the principle of good food, prepared well?

If you do, this is the apprenticeship for you!

This programme is designed to equip you with the essential skills and knowledge needed in a competitive industry and will teach you the importance of safety and hygiene within the catering and hospitality sector.


ADVANCED FOOD HYGIENE5 DAYS

Safety is our number one priority!

Further developing the knowledge and skills of supervisors and managers – this course provides you with a Level 4 award in Managing Food Safety in Catering.

Delivery type: classroomQualifi cation: yes

TechnicalDevelopment

BASIC FOOD PREPARATION1 DAY

Our hospitality is founded on the principle of good food, prepared well

Are you an entry level Chef, Kitchen Porter or General Assistant? This one-day course will teach you some basic techniques which will become part of your everyday repertoire and give you the confi dence to assist your Chef in the kitchen when you are asked to do so. The course involves knife skills, food safety, health and safety and, of course the opportunity to prepare and cook some great dishes.


37


FACILITIES SERVICESINTERMEDIATEAPPRENTICESHIP12 MONTHS

Looking for promotion? Get a helping hand here

A 12-month apprenticeship for support services assistants, aimed at improving your skills and knowledge through a range of learning and assessment methods. You’ll be boosting your chances of a promotion, too.


14FORTY MANAGERS ORIENTATION3 DAYS

Your complete guide to 14forty...

A fast-paced workshop specially designed for new 14forty managers, giving you all the know-how you need to deliver our 14forty support services to best effect.


BUILDING FM CAPABILITY2 DAYS

Take your fi rst steps into multi-service management

An interactive and fun programme that takes you on a journey through Facilities Management gaining valuable knowledge and confi dence to effectively manage a multi-service contract.


CLEANING ANDENVIRONMENTALSUPPORT SERVICES INTERMEDIATEAPPRENTICESHIP12 MONTHS

If you work in a cleaning role and want to enhance your career opportunities

Be recognised as the best by using this apprenticeship to develop your existing skills, learning smarter ways of working and providing an excellent customer service within the cleaning and support services sector.

There is a strong emphasis on safety and wellbeing which will support you in becoming the leader when it comes to performance in your cleaning role!


PROFESSIONAL COOKERY ADVANCEDAPPRENTICESHIP12 MONTHS

Love to cook? Then we’d love to see you

Do you already have a professional cookery intermediate apprenticeship qualifi cation? Are you looking to refi ne your skills and learn some new techniques? Then this may be the course for you. This is an Advanced Apprenticeship in Professional Cookery which lasts for 12 months. Not only will you develop your culinary skills, but we will give you the knowledge and confi dence to be a great leader at Compass!


PROFESSIONAL COOKERYINTERMEDIATEAPPRENTICESHIP12 MONTHS

The next step in your cookery career starts here...

Are you looking to refi ne your skills and learn some new techniques? Then this may be the course for you. This is an Intermediate Apprenticeship in Professional Cookery which lasts for 12 months. Not only will you develop your culinary skills, but we will give you the knowledge and confi dence to be a great supervisor at Compass!


COMPASS SERVICEFRAMEWORK1 DAY

The best way to manage and deliver support services! A one-day, classroom-based course to give you a thorough grounding in the Compass Service Framework: delivering consistently managed and effective support services, using global best practices to exceed our client expectations.



Course O

utlines

14FORTY SECURITY1 DAY

Discover more about managing your security team

This workshop is fun, fast-paced and interactive. You’ll leave with a clear understanding of how to effectively manage your security team.


BIFM FM ADVANCEDAPPRENTICESHIP12 MONTHS

At the end of this programme, you’ll have gained a nationally recognised qualifi cation – and a lot more to boot! This apprenticeship is a mix of fast-paced workshops covering topics such as discipline and capability, problem solving and change management. It’s a must for capable leaders who want to refi ne their skills and further their careers.

Delivery type: blended Qualifi cation: yes

COACHING CARDS –JOB SKILLSVARIABLE

Pick up a whole host of useful tips and skills for your role, including:

Retail – Customer service, presenting products, selling, increasing profi ts.

Food Service – Working safely, preparing and serving food, cleaning, knowing your product, sales, fi ne dining, healthcare, catering.

Business Services – Using Equipment, organisation, visitors and clients, queries, being a great ambassador.

Cleaning – Preparation of equipment, cleaning methods, catering, cleaning for residents, domestic waste.

Portering (Healthcare) – Patient care, medical records, mortuary, medical gases, blood, specimens, emergency situations, pharmacy, mail room, laundry, waste.

Delivery type: work cards

CUSTOMER SERVICEINTERMEDIATEAPPRENTICESHIP12 MONTHS

Do you want to stand out from the crowd when it comes to customer service?

This apprenticeship underpins the essential skills required in order to deliver the high standards our business and customers have come to expect, and will provide you with the necessary tools to become the best of the rest!


SECURITY ESSENTIALSVARIABLE

Boost your security know-how across a range of topics

From dealing with bomb threats through to stress in the workplace, this comprehensive e-learning enables you to study a range of modules with a test at the end of each.


SECURITY EXCELLENCEQUALIFICATIONINTERMEDIATEAPPRENTICESHIP12 MONTHS

Be recognised as a security professional

Showcase your skills as a Security Offi cer and gain a nationally recognised qualifi cation that demonstrates your ability in a wide range of functions and professional standards.


BUSINESS ANDADMINISTRATIONINTERMEDIATEAPPRENTICESHIP12 MONTHS

Do you want to get ahead of the rest?

This apprenticeship will provide you with a wide range of transferable business and administration skills and knowledge putting you on the right path for success in your current and future roles.


39


TWININGS TEAADVENTURER1 HOUR

Time for tea? The perfect blend of learning and tasting

Fun and interactive, this course gives you a basic grounding in all things tea, with the main focus being on teaching you how to make the perfect cup!


SALES FUNNEL4 DAYS

Need to negotiate? Here are all the sales skills you’ll need…

When it comes to selling our business, you need to know what’s what and what’s not. This course will give you all the skills and knowledge you need to develop successful and profi table new relationships.


How to book: contact your Sales or Retention Partner for eligibility and details on how to book on this course

RETAIL INTERMEDIATEAPPRENTICESHIP12 MONTHS

Are you on the frontline, delivering customer service and presenting the products for sale?

If so, this apprenticeship will help you understand the selling process and learn how individuals and teams contribute to the effectiveness of the retail business.

There is an emphasis on safety and wellbeing, ensuring that you are equipped with the necessary skills to be at the top of your game!

Delivery type: blendedQualifi cation: yes TWININGS TEA EXPLORER

1/2 DAYS

A cup of tea cures everything – or so they say. This means it’s really important to know your stuff when it comes to this much-loved beverage, and that’s where this course comes in. Covering everything from the origins of tea to ideal brewing time per bag, Twinings Tea Explorer is the ideal choice for anyone who deals with tea!


BARISTA BASICS1 DAY

Work with coffee?

Then this course is for you! This is a professional session that will teach you the basics of being a barista, from queue management to coffee knowledge. Infused with knowledge from the world’s leading coffee servers, this course is run by highly skilled classroom trainers.


TWININGS TEAAMBASSADOR1 DAY

Tea, marvellous tea... how to brew the perfect cup

We all love a cuppa, and this course is designed to give you a masterclass in the art of tasting tea, understanding tea and, most importantly, making tea.


RETAIL EXCELLENCE1 DAY

Want to maximise retail sales in your business?

Retail Excellence will help you gain an understanding around best practice in retail standards and equip you with ways of improving your retail offer.


WAMS OVERVIEW1 DAY

Get to grips with the basics behind our business success

Discover all the fundamentals of our WAMS retention process, including the language and behaviours which drive successful client and business retention.


How to book: contact your Sales or Retention Partner for eligibility and details on how to book on this course


Talent Development

Course O

utlines

SUPERVISOR PASSPORT6 MONTHS

Learn how to supervise a team of people, the Compass way

The Supervisor Passport will help you get the best out of your team and deliver great service, smoothly and effi ciently. The course covers the following essential areas:

• Your role as a supervisor • Supervisor style • Communication• Getting to know your team members• Getting the work done • Quality standards• Managing the money • Delivering great service • Solving problems • Know your team• Training and coaching • Managing performance• Supporting the team through change

Delivery type: self-led

SALES & RETENTIONACADEMY

Are you interested in moving into a sales and retention role?

Calling all aspiring sellers, who want to develop their careers in the sales arena. If you are successful through the selection process you will join an inspiring programme to give you everything you need to become a great seller.

Delivery type: blendedHow to book: contact your Sales or Retention Partner for eligibility and details on how to book on this course

ACCELERATE10 MONTHS

Take your fi rst step into management with the Accelerate talent development programme

Including workshops, workbooks, e-learning and webinars, this interactive course is delivered over 10 months and is the perfect stepping stone to help you progress your career to the next level.


STRATEGIC ACCOUNTMANAGEMENT (SAM)3 DAYS

Get a little closer to our clients...

You know how to develop relationships with our clients. This workshop shows you how to understand them even more, giving you a real insight into how they make decisions – and how you can use this information to build effective business retention strategies.


How to book: contact your Sales or Retention Partner for eligibility and details on how to book on this course EVOLVE

10 MONTHS

Transform your career and goals with this innovative management course

Evolve consists of three workshops, designed to build commercial acumen, relationship management skills and leadership capabilities.

Delivery type: blendedWINNING ACCOUNTMANAGEMENTSTRATEGIES (WAMS)4 DAYS

Get to grips with the basics behind our business success. Discover all the fundamentals of our WAMS retention process, including the role you play in driving successful client and business retention.


TAILORED TO YOU12 MONTHS

Create your very own personalised development plan

This bespoke talent development solution is created just for you. This programme offers three key networking events plus a range of learning solutions for you to choose, from inspiring workshops to one-to-one coaching and beyond.


41


Frequently Asked Questions

or ‘Promotable‘ on the talent matrix. Speak to your line manager or HR Business Partner as nominations are taken at certain points in the year, usually following talent planning sessions. More information about each of the programmes including the nominations process can be found on the intranet under ‘Talent Development’.

I am really interested in gaining aqualifi cation, who should I contact?We offer a wide range of qualifi cation solutions including apprenticeships. Apprenticeships are a framework of qualifi cations, designed to demonstrate competence, knowledge and understanding within your chosen sector as well as equipping you with functional English, maths and ICT (where applicable) skills to support your personal and career development.

If you want to apply for an apprenticeship or are interested in undertaking a qualifi cation, please complete and return the nomination form which can be found on the Technical Development Pathways page on the L&D intranet.

There are courses on the Learning Portal that I really like the sound of but I can’t seem to access. All the courses in the Learning Portal are aligned to your current job title (SAP Job Key) in the relevant payroll system and as outlined in this guide.

How do I book a course?After you’ve had a great conversation with your line manager and discussed your development plan, visit our L&D intranet and use the course booking form. If it is an elective that you wish to book on, have a look at our classroom course dates and decide which course you wish to attend before completing the form.

What if the training that I need isnot listed in the L&D guide?Whilst we have aimed to provide the learning solution for most business development needs, there will be other training that you might require. We have a long list of preferred suppliers for many training courses not listed in the guide, and our customer service team can support you with more bespoke training needs.

I would really like to nominate one of my team members for a Talent Development programme. What do I need to do?

If it is a frontline team member looking to complete the Supervisor Passport, the individual should have achieved a ‘High Performer’ in their last Performance and Development Review. Complete the Supervisor Passport order form on the intranet. Orders are taken all year round.

For all other development programmes the individual should be rated as ‘High Potential’

If your current SAP Job Key is incorrect, your line manager will need to amend this in Nexus, OLLM, SAP or liaise directly with Payroll. The various connected systems including the Learning Portal will then be updated.

What’s the difference betweenAccelerate and Great Team Leading?Accelerate is a talent development programme so it is aimed at current supervisors who have been identifi ed as High Performers and who are keen to progress to the next level in their career. It is has been developed to get them ready for that next step into management. Great Team Leading is for Supervisors who need to develop their skills, knowledge and competence to enable them to perform in their current role.

I am struggling to login to the Learning Portal.Please ensure you are using the correct employee number. This is available on your most recent payslip or by asking your line manager, and is usually an 8 digit number. Some useful points are:

1. Colleagues paid through SMART usually have an ERN number which is preceded with 93.

2. VSG colleagues usually have a pin number preceded with 430.

3. If your employee number is preceded with a zero, this must also be used.

Find out more...and for full Course Outlines visit intranet.compass/learninganddevelopment


Frequently Asked Q

uestions

I have forgotten my Learning Portal password.If you have logged in previously but have now forgotten your password, you can use the ‘Password Hint’ to jog your memory as to what your password is.

How can I reset my password in the Learning Portal?

Click the ‘Reset Password’ button on the login page, you will then be asked for your 8 digit employee number.

You will receive a confi rmation email containing further instructions. Please note, your email address must be up to date against your Learning Portal account or you will not receive the required emails.

I have not received any confi rmation emails!The email address associated with your Learning Portal account may be either incorrect or out of date or the emails may be within your junk email folder.

It is important that you ensure the email address you use within the Learning Portal is always up to date and you have access to this email account.

If you are still having diffi culty, please [email protected]

I think the courses I have available to me are incorrect in the Learning Portal!Courses in the Learning Portal are offered to colleagues based on their current job title in Nexus, OLLM, SMART or SAP.

If your job title is incorrect or out of date you will need to get your line manager to correct and update the job title in Nexus, OLLM, SMART or SAP. The changes will be fed through to the Learning Portal and the relevant courses made available over the following weekend.

How do I know which courses areCore in the Learning Portal?Core courses have a deadline next to them in the ‘Home’ page and the ‘My Learning’ page. All other courses are optional and designed to support your personal development.

How do I know when a course needsrenewing in the Learning Portal?When you initially complete a course it will move to the ‘My Completed’ section of the ‘My Learning’ page, you will notice that the completed course has a ‘renews from’ date at the side of it.

What happens with course renewals in the Learning Portal?The Learning Portal will clearly identify the date and time courses need renewing from. Once a renewal date has been reached, the course will move from the ‘My Completed Learning’ section to the ‘My Available Learning’ section ready for completion again.

How do I see the learning progress ofmy team in the Learning Portal?As long as you have the correct SAP Job Key you can view your team’s learning progress by logging into the Learning Portal using your own employee number. You will then have a tab entitled ‘My Team’ which offers two reports for viewing your team’s progress.

The ‘Individual Progress Report’ is ideal for viewing individual learners or seeing what learners have available, started and completed.

The ‘Team Progress Report’ is ideal for viewing a group of learners and their progress on different courses.

Both reports offer lots of fl exibility to view various different data by following the instructions on the page and using the fi lters.

I don’t appear to have access tothe ‘food’ related course in the Learning Portal!All you need to do is log into the Learning Portal and select ‘Yes’ to food handler when prompted initially or edit the information within the ‘My Profi le’ tab to ‘Yes’ for food handler. The relevant food related courses (based on your SAP Job Key) will then become available.

A number of courses are marked as‘closed’ in the Learning Portal, what does this mean?‘Closed’ courses are courses that have been previously completed but no longer available to you based on your SAP Job Key. If you believe the courses should be available, this is likely to be connected to an incorrect or amended job title in either Nexus, OLLM, SMART or SAP.

I need access to a course but theLearning Portal is saying I am not authorised for it!Courses that are relevant to your SAP Job Key will be displayed in the ‘My Available Learning’ section of the ‘Home’ page and ‘My Learning’ page.

There are courses in the ‘My Available Learning’ section of the LearningPortal that I don’t want there!Courses that are relevant to your SAP Job Key will be displayed in the ‘My Available Learning’ section of the ‘Home’ page and ‘My Learning’ page. Not all courses are Core and many of them are optional to support with your personal development.

These courses will remain in the ‘My Available Learning’ section and there is no business expectation to fully complete every course, only ones with a clear deadline next to them.

How do I print my team’scertifi cates in the Learning Portal?Learners can print off their own certifi cates as soon as they have fully completed a course. Click on ‘Certifi cate’ at the bottom of the page at any time to print it.

Managers can also print off their team’s certifi cates by logging into the Learning Portal and visiting the ‘My Team’ tab, then the ‘Individual Progress Report’. You can then type in the colleague’s employee number and view the learning progress and print certifi cates for any completed learning.

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Contact...Tel: 0845 6022 5555 Web: intranet.compass/learninganddevelopment

Email: [email protected]

Put you fi rst

In it together

Stand out from the crowd with Learning and Development.

Our range of industry-recommended

programmes is broad enough to help you develop your career, whatever shape you

want it to take.

Building your career is like nurturing a plant:

you need the right atmosphere. With a

combination of expert advice and room to

grow, our environment is designed with you

in mind.

Keep it simpleKeep it simple

Put you fi rst

Stand out from the crowd with Learning and Development.

Our range of industry-recommended

programmes is broad enough to help you develop your career, whatever shape you

want it to take.

In it together

Building your career is like nurturing a plant:

you need the right atmosphere. With a

combination of expert advice and room to

grow, our environment is designed with you

in mind.

Make it matterMake it matter

Look aheadLook

aheadWe’re in it for the long

haul. Here to support you from the day you leave school until retirement.

Our courses and programmes are built to last. We’re not afraid of change, embracing new technology and evolving

with you.

Happier people make better teams, and better teams make a healthier,

more profi table business. Simple. Our

goal is to boost business by helping Compass

colleagues fulfi l their individual

potential.

Getting where you want to be isn’t always simple, but fi nding the right path

needn’t be hard. We’re approachable, easy to work with and – most importantly – we’re

focused on helping you get to where you

want to be.


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