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RELEASE NOTES
RealPresence Media Suite
Software 2.5 | July 2016 | 3725-69599-001/C1
Polycom, Inc. 2
Contents
What’s New in Release 2.5 ........................................................................................... 3
Release History ............................................................................................................. 4
License Control ............................................................................................................. 5
Hardware Requirements ............................................................................................... 6
Software Requirements ................................................................................................ 8
Supported Media Player ........................................................................................................ 8
Supported External Media Servers ........................................................................................ 9
Supported Web Browsers .....................................................................................................10
Products Tested with this Release ............................................................................ 12
Interoperate with Polycom Products (H.323) ........................................................................12
Interoperate with Third-Party Products (H.323).....................................................................13
Interoperate with Polycom Products (SIP) ............................................................................15
Interoperate with Third-Party Products (SIP) ........................................................................15
Interoperate with External Media Server ...............................................................................16
System Capabilities and Constraints ........................................................................ 17
Protocols ..............................................................................................................................17
Multi-user Login Capacity .....................................................................................................17
Ports .....................................................................................................................................18
Installation and Upgrade Notes ................................................................................. 21
Known Issues .............................................................................................................. 22
Resolved Issues .......................................................................................................... 26
Get Help ....................................................................................................................... 27
The Polycom Community .....................................................................................................27
Copyright and Trademark Information ...................................................................... 28
Polycom, Inc. 3
What’s New in Release 2.5
RealPresence Media Suite 2.5 includes the features and functionality of previous releases and includes
the following new features:
Basic Features:
● Support automatic offline transcoding for UGC media file.
● Support for time zone display when create a live event.
● Support Closed Caption.
● Optimize the UI on mobile device.
● Support for Integrated Windows Authentication (IWA).
● Keep the live streaming smooth when network status is worse. Effective only when Polycom RealPresence Media Suite player is used.
● New system alerts on the main admin page.
Pro Features:
● Support for documents upload to or download from archive.
● Support for defining customized offline transcoding profile for media generated by UGC or Media Editor.
● Support for start live event automatically.
● Easy Capture enhancement.
● Support to reconnect the failed call during live event.
● Support CloudFront CDN.
Platinum Features:
● Support for moderated Q&A in Live Event.
Other Features:
● Support for deploying RealPresence Media Suite on Amazon Web Services (AWS).
Note: The AWS feature is available in February, 2016.
● Device management enhancement.
● Resource management optimization.
● Support load balance policy to place the call on the media node that is close to peer party.
● Support Virtual Edition works as Media Suite Center.
Note: Get latest product information from Polycom Support
To view the latest Polycom product documentation, visit Polycom Support.
Polycom, Inc. 4
Release History
This following table shows the release history of RealPresence Media Suite:
Release History
Release Release Date Features
2.5 July 2016 Add one new known issue.
2.5 December 2015 Feature release.
2.1 September 2015 Feature release.
2.0 June 2015 Feature release. The name of Polycom® RealPresence®
Capture Server is changed to Polycom® RealPresence® Media
Suite from this release.
1.8 December 2014 Feature release.
1.7 August 2014 Feature release.
1.6.1 April 2014 Maintenance release.
1.6 March 2014 This release provides both Appliance Edition and Virtual
Edition. This is the first release of the RealPresence Capture
Server Virtual Edition.
1.0 July 2013 This is the first release of the RealPresence Capture Server.
Polycom, Inc. 5
License Control
Starting with RealPresence Media Suite version 2.0, RealPresence Media Suite has introduced new
license types. All current users of Capture Server 1.x who upgrade to RealPresence Media Suite 2.0+ are
entitled to the basic license. A Pro License and Platinum license can be added to provide additional
functionality. Based on the size of deployment, a Scalability Mode license may also be available.
Note: You need a new license key after upgrading to v2.5
Before upgrade the system from v2.1 to v2.5, you need a new license key of v2.5 to active the system. For RealPresence Media Suite VE edition, when you upgrade the system to v2.5, system will use default 6/3 trial license before you active the new license key.
Polycom, Inc. 6
Hardware Requirements
The following hardware requirements were determined based on test scenarios. Your system’s actual
performance may vary based on software or hardware configurations.
Hardware Requirements for Virtual Edition
Simultaneous
Recording
Ports
Live
Stream
Virtual
Core
CPU Minimum
RAM
Minimum
Accessible
Storage
Software
Requirements
2 1 41 2.67GHz (Intel®
Xeon® CPU
x5650@ 2.67GHz
or better) CPU
2.90GHz (Intel®
Xeon® CPU E5-
2690
@ 2.90GHz or
better) CPU
16GB 80GB VMWare vSphere
5.1/5.5/6.0
6 3 8 16GB
12 6 12 16GB
18 9 242 32GB
40 0 16 32GB
1: For 2/1 model deployment on VMware, requires eight virtual cores for OVA installation. You can change the CPU
virtual core to four after the software installation is done.
2: Polycom recommends increasing the virtual CPU cores to 24 to better experience the new functionalities of the
User Portal.
Hardware Specifications of Appliance Edition (Without DSP)
Component Description
Chassis Supermicro X9DRW-iF MB and Chassis
CPU Intel® Xeon® Processor E5-2620 *2, 15M Cache,2.0GHz,
6 cores, FCLGA2011
RAM 32GB DDR3-1333 ECC Registered memory (8x 4GB
RDIMM)
System storage Intel® SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm,
MLC) 7mm used for system image and database.
Local media storage 3.5" Hard disk, 2T*4, SATA-3 6.0Gbps, 7200RPM, 64MB
cache removable hard disk with RAID 10.
Meridian Card N/A
Release Notes 2.5
Polycom, Inc. 7
Hardware Specifications of Appliance Edition (With DSP)
Component Description
Chassis Supermicro X9DRW-iF MB and Chassis
CPU Intel® Xeon® Processor E5-2620 *2, 15M Cache,2.0GHz,
6 cores, FCLGA2011
RAM 32GB DDR3-1333 ECC Registered memory (8x 4GB
RDIMM)
System storage Intel® SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm,
MLC) 7mm used for system image and database.
Local media storage 3.5" Hard disk, 2T*4, SATA-3 6.0Gbps, 7200RPM, 64MB
cache removable hard disk with RAID 10.
Meridian Card 6x Netra IC, DSP, DM8168, "NETRA" PG2.1 ( 1GHz DSP
/ 1.0GHz ARM ), BGA-1031
Hardware Specifications of Appliance Edition (For Specific Marketing)
Component Description
Chassis Supermicro X9DRW-iF MB and Chassis
CPU Intel® Xeon® Processor E5-2620, 15M Cache,2.0GHz, 6
cores, FCLGA2011
RAM 16GB DDR3-1333 ECC Registered memory (4x 4GB
RDIMM)
System storage Intel® SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm,
MLC) 7mm used for system image and database.
Local media storage 3.5" Hard disk, 2T*2, SATA-3 6.0Gbps, 7200RPM, 64MB
cache removable hard disk with RAID 1.
Meridian Card N/A
Polycom, Inc. 8
Software Requirements
The following software requirements were determined based on test scenarios. Your system’s actual
performance may vary based on software or hardware configurations.
Supported Media Player The following table lists the supported media players.
Note: Enable Native Client manually to get complete player experience for Chrome 46
For Chrome 46 and higher version, you need to enable Native Client on pages chrome://flags and chrome://plugins manually. Use about:flags may not redirect the page to chrome://flags
occasionally.
Release Notes 2.5
Polycom, Inc. 9
Supported Media Player
Operating
System
Browsers
Media Player Name Media Player
Version
MP4
WMV
Windows IE10, IE11 Adobe Flash Player 19.0.0.245 Supported Not
supported
RealPresence
Media Suite
Player
2.5.0 Supported
Windows
Media Player
12.0.7601.17514 Not
supported
Edge Adobe Flash Player 19.0.0.245 Supported Not
supported
Chrome 46,
Chrome 47
Adobe Flash Player 19.0.0.245 Supported Not
supported NACL Player Chrome Plugin
Firefox 41, Firefox 42
Adobe Flash Player 19.0.0.245 Supported Not
supported
RealPresence
Media Suite
Player
2.5.0 Supported
Mac OS Safari 8.0.4, Safari 9.0.1
Adobe Flash Player 19.0.0.245 Supported Not
supported
RealPresence
Media Suite
Player
2.5.0 Supported
Chrome 46,
Chrome 47
Adobe Flash Player 19.0.0.245 Supported Not
supported NACL Player Chrome plugin
Firefox 41, Firefox 42
Adobe Flash Player 19.0.0.245 Supported Not
supported
RealPresence
Media Suite
Player
2.5.0 Supported
Supported External Media Servers Polycom RealPresence Media Suite can stream to up to 10,000 concurrent streams on its own. Additionally,
RealPresence Media Suite supports the optional use of external third party media servers.
The following table lists supported external media servers.
Release Notes 2.5
Polycom, Inc. 10
Supported External Media Servers
Server Name Version Default Port Live Steaming VoD
IIS-7 Media Server 4.1 80 Yes, supported Windows,
Mac OS, and IOS
Yes, supported Windows
and Mac OS
Wowza Media Server 4.3.0 1935 Yes, supported Windows,
Mac OS, IOS, and Android
OS (higher than 4.3)
Yes, supported Windows,
Mac OS, IOS, and
Android OS (higher than
4.3)
Windows Media
Server
9.6 80/554 Yes, supported Windows OS Yes, supported Windows
OS
AKAMAI - 1935 Yes, supported Windows,
Mac OS, IOS, and Android
OS (higher than 4.3)
-
Edgecast - 80 Yes, supported Windows,
Mac OS, IOS, and Android
OS (higher than 4.3)
-
CloudFront - 1935 Yes, supported Windows,
Mac OS, IOS, and Android
OS (higher than 4.3)
-
Supported Web Browsers The following table lists the supported web browsers
Supported Browsers
Operating System Browser Name Version
PC (Windows 7, Windows 8/8.1, and Windows 10)
Internet Explorer 10, 11
Edge 25
Firefox 41, 42
Chrome 46, 47
MAC OS-X
(10.10.5, 10.11)
Safari 9.0.1
Firefox 41, 42
Chrome 46, 47
iOS Safari 8.2.3, 9.1
Andriod, phone and tablet Android browser 4.3, 4.4/4.4.2, 5.0, 5.1
Release Notes 2.5
Polycom, Inc. 11
Note: Clean web browser cache before using User Portal
Clean web browser cache before using User Portal first time, or the system may display incorrect.
Polycom, Inc. 12
Products Tested with this Release
RealPresence Media Suite 2.5 systems are tested extensively with a wide range of products. The
following list is not a complete inventory of compatible equipment. It indicates the products that have been
tested for compatibility with this release.
Note: Supported products
You are encouraged to upgrade all your Polycom systems with the latest software before contacting Polycom support to ensure the issue has not already been addressed by vendor software updates. Go to Polycom Support Service Policies to find the current Polycom Interoperability Matrix.
Video conferencing systems use a variety of algorithms to compress audio and video. In a call between
two systems, each end transmits audio and video using algorithms supported by the other end. In
some cases, a system may transmit a different algorithm than it receives. This process occurs
because each system independently selects the optimum algorithms for a particular call, and different
products may make different selections. This process should not affect the quality of the call.
Interoperate with Polycom Products (H.323) The following table shows the interoperability between RealPresence Media Suite and other Polycom
products when H.323 calls are recorded.
Interoperability with Polycom Products (H.323)
Type Product Version
Gatekeepers, Gateways, and MCUs
Polycom DMA 7000 6.3, 6.3.3
Polycom RMX 1000/500 2.5, 2.5.1
Polycom RMX 1000C/500C 2.5, 2.5.1
Polycom RMX 1500/2000/4000 8.6.2, 8.6.3
Polycom RMX 1800 8.6.2, 8.6.3
Polycom 800VE 8.6.2, 8.6.3
Polycom MGC 9.0.4
Endpoints Polycom Group Series 5.0, 5.1
Polycom HDX Series 3.1.6, 3.1.7
Polycom VSX Series 9.0.6.1, 9.0.6.2
Polycom QDX Series 4.0.2, 4.0.3
Polycom PVX 8.0.4, 8.0.16
Polycom VVX 5.4.0
Release Notes 2.5
Polycom, Inc. 13
Type Product Version
CMA Desktop PC/Mac 5.2.6
Polycom® Telepresence M100 1.0.7
Polycom RealPresence Desktop 3.5
Polycom RealPresence Mobile
(iPad,iPhone4s)
3.5
Polycom RealPresence Mobile (Android) 3.5
Content Management System
Polycom RealPresence Media Manager 6.7.1.5
Polycom RealPresence Media Editor 6.6
Network traversal Polycom RPAD 4.2.1.1
Note: No UGC files can be retrieved by Media Manager
Media Manager cannot retrieve UGC files on RealPresence Media Suite since there is no VRR associated between RealPresence Media Suite and Media Manger.
Interoperate with Third-Party Products (H.323) The following table shows the interoperability between RealPresence Media Suite and third party
products when H.323 calls are recorded.
Interoperability with Third-Party Products (H.323)
Type Product Version
Gatekeepers, Gateways,
and MCUs
Codian MCU 4505 4.5 (1.45)
Cisco VCS X8.2.1, 8.5, 8.6
Endpoints RadVision Scopia XT1000 2.5.416
Tandberg Edge95 MXP F9.3.1
SONY PCS-G50 2.72
SONY PCS-XG80 2.72
Cisco EX90 7.1.4
Sony PCS –1 3.42
Tandberg MXP 770 FC7.3.1
Tandberg C20 TC2.1.2
External Media server Wowza 4.3.0
Release Notes 2.5
Polycom, Inc. 14
Type Product Version
IIS Media Service 4.1
Windows Media Server 9.6
AKAMAI latest
CloudFront latest
Tips: How to use the menu to control the playback from HDX
The menu for controlling the playback are as follows:
start playback: *5
stop playback: *3
pause playback: *1
resume playback:*2
fast forward: *6
fast backward:*4 If use *3 to stop the playback, you should use *5 to start the playback again; if use *1 to pause the playback, you should use *2 to resume the playback.
Release Notes 2.5
Polycom, Inc. 15
Interoperate with Polycom Products (SIP) The following table shows the interoperability between RealPresence Media Suite and other Polycom
products when SIP calls are recorded.
Interoperability with Polycom Products (SIP)
Type Product Version
Gatekeepers,
Gateways, and
MCUs
Polycom DMA 6.3, 6.3.3
Polycom RMX 1000/500 2.5, 2.5.1
Polycom RMX 1000C/500C 2.5, 2.5.1
Polycom RMX1500/2000/4000 8.6.2, 8.6.3
Polycom RMX 1800 8.6.2, 8.6.3
Polycom 800VE 8.6.2, 8.6.3
Endpoints Polycom HDX Series 3.1.6, 3.1.7
Polycom VVX 5.4.0
Polycom PVX 8.0.4, 8.0.16
Polycom Group Series 5.0, 5.1
Polycom RealPresence Desktop 3.5
Polycom RealPresence Mobile
(iPad,iPhone4s)
3.5
Polycom RealPresence Mobile (Android) 3.5
Network traversal Polycom RPAD 4.2.1.1
Interoperate with Third-Party Products (SIP) The following table shows the interoperability between RealPresence Media Suite and third party
products when SIP calls are recorded.
Interoperability with Third-Party Products (SIP)
Type Product Version
SIP Server, Gateways, and MCUs
Cordian MCU 4505 4.5 (1.45)
Cisco VCS X8.2.1
Endpoints SONY PCS-G50 2.72
Release Notes 2.5
Polycom, Inc. 16
Type Product Version
SONY PCS-XG80 2.72
Cisco EX90 7.1.4
Tandberg Edge95 MXP F9.3.1
LifeSize Team 220 4.12.3 (4)
RadVision Scopia XT1000 2.5.416
Interoperate with External Media Server The following table shows the interoperability between RealPresence Media Suite and external media
server when calls are recorded.
Interoperability with Third-Party Products
Product Version
Wowza 4.3.0
IIS Media Service 4.1
Windows Media Server 9.6
AKAMAI latest
CloudFront latest
Polycom, Inc. 17
System Capabilities and Constraints
The following capabilities, protocols, and ports are support for RealPresence Media Suite 2.5.
Protocols The following protocols are supported in this release of RealPresence Media Suite.
Protocol Specification
Content Protocols
File formats/codecs for UGC MP4, MOV, RAW video H.264, H.264 HP
MP4, MOV, RAW audio, M4A AAC
WMV video VC1
WMV audio WMA
Video Call Video codecs H.264, H.264 HP, H.263, H.263+, H.261
Audio codecs G.711, G.722, G.722.1 and G.722.1C., G.729A, Siren 14 (mono and
stereo), Siren 22(mono, stereo), Siren LPR (stereo and mono)
Content H.239 in H.323 call
BFCP (over TCP or UDP) in SIP call
Bitrate range Up to 4M
If the bitrate is less than 128K, it is an audio call.
Resolution Up to 1080p60
Streaming Video/audio codec MP4 video H.264, H.264 HP
MP4 audio AAC
WMV video VC1
WMV audio WMA
Streaming protocol Player RTSP, RTMP, HLS
Third party server/CDN RTMP, RTSP, MS-RTSP (to
WMS)
Multi-user Login Capacity The maximum number of Admin Portal login is 200.
Release Notes 2.5
Polycom, Inc. 18
Ports The following tables list the port usage in this release of RealPresence Media Suite.
Port Usage
Usage Type Protocol Port
http TCP 80 (for IPV4 Only), 8080
https TCP 443 (for IPV4 Only), 8443
LDAP TCP 389, 636
FTP TCP 20, 21
DNS TCP, UDP 53
NTP UDP 123
NFS TCP/UDP 111, 1110
SSH TCP 22
ActiveMQ TCP 61616
UGC upload/archive download port (http) TCP 8888
UGC upload/archive download port (https) TCP 8090
Trace (for technical support usage) UDP 60001
Ping ICMP -
SMTP TCP 25
Streaming (RTSP, HLS, RTMP, MMS) TCP 1640 (configurable)
TCP 554
UDP 6970 - 6971
Multicast TCP 1641
Log http 8888
https 8090
Signaling/Media RAS UDP 1719
Q.931 Socket TCP 1720
H.245 Socket TCP 10000 – 10600
(configurable)
SIP TCP 5060
UDP 5060
TLS 5061
Release Notes 2.5
Polycom, Inc. 19
Usage Type Protocol Port
SIP BFCP TCP 10000 – 10600
(configurable)
UDP 21601 – 21800
(configurable)
Audio / Video / Data UDP 20000 – 21600
(configurable)
Scalability Mode (Media
Node)
Streaming (RTSP,
HLS, RTMP, MMS)
TCP 554
TCP 1640 (configurable)
UDP 6970
UDP 6971
RAS UDP 1729
Q.931 Socket TCP 1730
H.245 Socket TCP 10000 – 10600
(configurable)
SIP TCP 5080
UDP 5080
TLS 5081
SIP BFCP TCP 10000 – 10600
(configurable)
UDP 21601 – 21800
(configurable)
UGC upload/archive download port (http)
TCP 8888
UGC upload/archive download port/REST API (https)
TCP 8090
MS file system TCP 40001
ActiveMQ TCP 61616
Audio / Video / Data UDP 20000 – 21600
(configurable)
External media server Wowza 1935
IIS Media Service 80
Windows Media server 80/554
Release Notes 2.5
Polycom, Inc. 20
Usage Type Protocol Port
AKAMAI 1935
EdgeCast 80
CloudFront 1935
Polycom, Inc. 21
Installation and Upgrade Notes
Caution: All configuration files must be backed up before upgrade
Make sure all configuration files are backed up before upgrade.
RealPresence Media Suite 2.5 supports the following upgrade path:
● v1.6 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5
● v1.6.1 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5
● v1.7 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5
● v1.8 > v2.0 > v2.1 > v2.5
● v2.0 > v2.1 > v2.5
● v2.1 > v2.5
RealPresence Media Suite 2.0 makes significant optimization for system structure and database, so v1.x
cannot upgrade to v2.5 directly. The customer will have to upgrade to each version in order to get to v2.5.
After upgrading to v2.5, the administrator is required to change the default console password when log
into the admin portal. Please log into the system through SSH (default console user name and password
are polycom\polycom) and set a new console password.
The backup configuration files can only be used by the version it was backed up on. So version 2.1
configuration back up file can only be used on a Version 2.1 system. Once the system is upgraded,
backup the configuration file.
Polycom, Inc. 22
Known Issues
The following table lists all known issues in all releases of RealPresence Media Suite.
Known Issues
Category Issue No. Description Workaround
Admin Portal 11751 Admin portal becomes very slow to
access after granting roles for
more than 90,000 AD users.
-
AWS 10067 Cannot register Media Suite to
RPAD with SIP UDP.
Change to TCP and TLS.
Certification 10430 If Web Client Certificate
Validation is enabled, Media Suite
does not put root CA certificate
(which installed along with SSL in a
same p7b file) in the trust store
when upgrade from v2.1 to v2.5.
Install CA root certificate again
after upgrade from 2.1 to 2.5, if
Web Client Certificate
Validation is enabled.
Certification 10431 The default CRL configuration
cannot work in the new
RealPresence Media Suite 2.5 or
the device updated from 2.1 to 2.5
with OCSP disabled.
Use the following to enable CRL:
1. Check Enable Web
Client Certificate
Validation.
2. Check Validate by
OCSP.
3. Click OK, and select
Restart Later in the pop-
up window.
4. Check Validate by local
CRL store.
5. Click OK, and select
Restart Now in the pop-
up window.
After the restart complete,
CRL works well.
Channel 10428 If change the parameters in the
page Admin > Channel > Edit
Channel from the User Portal, the
value will not change automatically
in the Admin > Channel page.
Refresh the page.
Easy Capture 10149 Easy Capture may cannot find the
Microsoft LifeCam Studio camera
when use the Microsoft LifeCam
Studio camera first time.
Close the program
occupying the
camera, and restart
the Easy Capture.
Release Notes 2.5
Polycom, Inc. 23
Category Issue No. Description Workaround
Easy capture 10285 The Launch Easy Capture
Immediately option only available
when upgrade between official
versions.
Launch Easy Capture manually
after installation.
Fast Wizard 10397 Change media storage setting
during Fast Wizard may cause
system storage failure.
Change media storage setting
through Admin Portal after Fast
Wizard is completed.
IWA 10182 Cannot login User Portal through
IE using other account on domain
PC when both Web Client
Certificate Validation and IWA are
enabled.
User other supported browsers.
IWA 10276 Non-IWA enabled PC have to input
twice credentials when access
Media Suite User Portal.
Add Media Suite User Portal to
IE’s local Intranet trusted sites.
Live
Streaming
10437 If streaming session reach
maximum capacity when play live
streaming, audio only picture will
show.
Ignore the picture, and refer to the
error information.
Localization 10435 The date is displayed improperly in
player window in French and
Portuguese.
NTP 10443 NTP setting cannot work, if only
one NTP server address is
configured.
Configure two NTP server
addresses to Configure >
System Time in the Admin Portal.
If there is only one NTP server, fill
the same address to the NTP
Server 2.
Offline
Transcoding
10395 Sometimes If an archive is
manually deleted when the offline
transcoding task is not completed,
there would be a transcoding task
with Stopped status and without
archive name.
Delete the transcoding task
without archive name and in
stopped status manually from
Admin Portal.
Playback 7735 Cannot play the archive if the NAT
address is pointed to an outside
network and the Media Suite
Player is inside the network from
the Admin Portal.
Play back the archive from the
User Portal.
Playback 9794 Sometimes there would be tilling
video for first several seconds
when play the recording video via
TVUI from RPD/RPM.
Play back the recording from user
portal to RPD/RPM.
Release Notes 2.5
Polycom, Inc. 24
Category Issue No. Description Workaround
Playback 10219 If replay a dual streaming archive
which is played back to RPD,
people window may cannot display
correctly.
Paly back the archive to RPD
again.
Player 10424 When playback media file with dual
windows the people video will be
flashing after dragging the
progress bar on chrome with
MacBook.
Use Safari to play the video on
MacBook.
Recording 9434 After recording an audio only
meeting, the recording archive
cover always displays “In
Progress”.
Audio only cannot be played in
User Portal. Contact Administrator
to download audio only archive to
local for playing.
Resource
Management
10303 Sometimes a critical alert NFS
performance low will rise, and
ongoing recording and transcoding
tasks are stopped.
Add one more CPU core on NFS
server.
Resource
Management
10438 When add a media node to center
if TCP port 8090 is blocked by
Firewall, all services on this media
node would be offline and would
fail to dial out recording from the
system.
Remove the failed media node
and reboot the center. Configure
the Firewall to allow TCP 8090,
and add the media node again to
Center.
Signaling 10356 After enable network separation,
register to sip server with UDP is
failed for the first time
Add a route for special signaling
network through Device Setting >
Network Setting > General
system Network Settings on
Admin Portal.
Test and
Survey
10058 RPMS cannot get group users’
complete status of Test&Survey
Test & Survey owner need to add
Invitee of group users one by one,
and then collects all invitees’
complete status.
User Portal 8956 The browser crashes when access
user portal through default browser
on part of HUAWEI mobile phones.
Download other browsers to
access to the user portal.
User Portal 9503 When import site to Media Suite
Center, the site with duplicate
name and network is allowed to
import.
Delete duplicate sites manually.
DSP 9671 In Appliance Edition with DSP, play
back archive to meeting may miss
first I frame due to open DSP port
delay.
Release Notes 2.5
Polycom, Inc. 25
Category Issue No. Description Workaround
Interoperation 10416 If RPD dials into the meeting first,
play back video to meeting through
H.323 from user portal may fail.
Get RPD to dial to the conference
after RPMS playback to the
conference.
Polycom, Inc. 26
Resolved Issues
The following table lists the resolved issues in RealPresence Media Suite 2.5.
Resolved Issues
Category Issue
No.
Resolved
in
Release
Description
Easy Capture 9673 2.5 Need to click Cancel twice to cancel upload archive in Easy Capture
APP.
Easy Capture 9741 2.5 The live streaming cannot be restart immediately if you click the Stop
button to stop the live event from Easy Capture APP.
E-mail 9773 2.5 After upgrade to 2.1, Media Suite unable to send email if SMTP is
enabled.
Playback 8066 2.5 Media Suite Player timer does not display a live event ongoing time from
Internet Explorer.
Recovery 9732 2.5 If the USB stick is not pulled out after into the Recovery mode, the system
reboots automatically.
UGC 8499 2.5 User cannot upload a media file after a recording is started and there is
no archive in My Media Center.
User Portal 7451 2.5 Cannot log out from the User Portal on the phone platform.
User Portal 8131 2.5 User Portal does not support multicast streaming playing.
User Portal 8410 2.5 UI display errors occur after changing the language in IE 9.
User Portal 9694 2.5 If user has logged into the User Portal by IE, and clicks the User Portal
link in the notification E-mail, user needs to log into the system again.
User Portal 9722 2.5 Grant Permission AD users are not backed up when do system
configuration backup.
User Portal 9771 2.5 When follow the instructions from player window to enable Native Client,
type about:flags in Address Bar may not redirect to chrome://flags page
but a search result page.
DSP 9683 2.5 The overlay texts overlap each other when meets the following items:
1. Appliance Edition with DSP
2. People + Content video
3. Video content does not fill the whole screen
4. Overlay text is total or partial in the black background
5. More than one overlay texts are added to the video
Release Notes 2.5
Polycom, Inc. 27
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