Rearranging the deckchairs on the Titanic (ITpreneurs Partner Summit Rotterdam, Sept 2013)

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Welcome

Rearranging the Deck Chairs on the Titanic– Mark Smalley, IT Paradigmologist


USE YTD


Agenda

1 2

3 4


5

Hap

pin

ess

(%

)

Manager

Pro

gra

mm

er

Consu

ltant

Para

dig

molo

gis

t

Work is more fun than fun – Noël CowardSmalley.IT

IT Paradigmologist


6

Happiness is U-shaped

EUR 43 44

USA 45 49

Source: www.nber.org/papers/w12935.pdf

Prof A. Oswald


7

Line of everything

Source: www.londonbusinessforum.com/events/

myself_and_other_matters (32:45)

Charles Handy


8

Manager’s perspective



Charles Handy


9

Line of everything



Charles Handy


10

Hap

pin

ess

(%

)

Manager

Pro

gra

mm

er

Consu

ltant

Para

dig

molo

gis

t

Work is more fun than fun – Noël CowardSmalley.IT

Reinvent yourself


IT Paradigmologist at work

What can you actually

change?


IT Paradigmologist at work


ITOrgIT

Dept

My Little Paradigm

UserOrg

Demand

SupplyUse

InfoSyst

Appl

InfraITS

M

ITProv

Ap

pl

In

fra

ITSM

Your Market?


ITOrg

My Little Paradigm

UserOrg

Demand

SupplyUse

InfoSyst

Use

Needs

Quality

Speed

Relationship

Innovation

Valuerealization

Alignment



YouTube – TheMrTubeX“Japanese Precision - Walk it

out!”


UserOrg

Demand

SupplyUse

InfoSyst

ITOrg

Use

Needs

Quality

Speed

Relationship

Innovation

Valuerealization

AlignmentMis-

alignment


18


Your Customers Say?


“IT doesn’t understand the business, but the business’

understanding of IT is even worse”

Prof. Jerry Luftman


‘BITA’ = perennial top 5 IT management concern

2012

US

1. Business productivity and cost reduction

2. = Business agility and speed to market

3. IT and business alignment

4. IT reliability and efficiency

5. Business process re-engineering

6. IT strategic planning

7. Revenue generating IT innovations

8. IT cost reduction

9. Security and privacy

10. Globalization

2011

US/EUR

4/3

2/1

1/1

6/4

3/5

5/7

9/-

10/6

8/8

-/-

2010

US/EUR

1/1

2/3

3/4

3/6

3/2

6/7

-/-

8/8

9/15

-/-

Sou

rces:

SIM

(U

S)

& B

ITTI

(EU

R)


2012

US

1. Business productivity and cost reduction

2. = Business agility and speed to market

3. IT and business alignment

4. IT reliability and efficiency

5. Business process re-engineering

6. IT strategic planning

7. Revenue generating IT innovations

8. IT cost reduction

9. Security and privacy

10. Globalization

2011

US/EUR

4/3

2/1

1/1

6/4

3/5

5/7

9/-

10/6

8/8

-/-

2010

US/EUR

1/1

2/3

3/4

3/6

3/2

6/7

-/-

8/8

9/15

-/-

Sou

rces:

SIM

(U

S)

& B

ITTI

(EU

R)

Increasing business needsversus

IT’s difficulty to deliver



SERVICE


25

Progress


UserOrg

Demand

SupplyUse

InfoSyst

Supply

ITProv

ITOrg

C&C

A&A

ITDept




“Technology is too important to the business not to be engaged and IT does not

understand the business well enough to be left to its own

devices”

“CIO will potentially be

relegated to managing legacy

interfaces and the underlying

infrastructure”

“IT is at risk of being bypassed for

services firms and consultants.”


UserOrg

Demand

SupplyUse

InfoSyst

Supply

ITProv

ITOrg

C&C

A&A

ITDept


ITafd

UserOrg

Demand

SupplyUse

InfoSyst

Supply

ITProv

ITDept

C&C

A&A


UserOrg

ITDept

ITProv

C&C


ITafd

UserOrg

ITProv

ITDept



IT Promiscuity


Your Customers’ IT Depts under pressure from Service Snatchers?


SpringIT




www.itpreneurs.comCopyright © 2013 ITpreneurs. All rights reserved. 41Smalley is Revolting







DataApps

Devices


Your Customers’ IT Depts under pressure from ‘IT Spring’?


危机


50

Reinvent yourself



Charles Handy


itSMF Singapore 2013 Annual Conference - Value of ITSM

Governance of Information and related Technology

Traditional ITSM Focus

Business Focus

Demand& Use

Supply ofIT Services

Two value-add options for IT departments


Your Customers’ IT Depts moving towards the Business?



CGEIT & COBIT®5

Traditional ITSM Focus

Business Focus

BIM & BiSL® Supply ofIT Services

Two opportunities for consulting & training


20%


ITIL®

100%

BiSL®

20%


ITOrg

My Little Paradigm

UserOrg

Demand

SupplyUse

InfoSyst

Use

Needs

Relationship


ITOrg

My Little Paradigm

UserOrg

Demand

SupplyUse

InfoSyst

Ensure effective & efficient use

of I&T

Determine & specify

needs

Acquire the right

IT services


ITOrg

User Org

InfoSyst

Demand

SupplyUse


InfoSyst

Demand

SupplyUse


Business

Strategy

Business Projects

BusinessOperations

InformationStrategy

Functionality Management

UsageManagement

IT Strategy

IT Projects & Releases

IT Operations

ApplicationStrategy

ServiceStrategy

ApplicationMaintenance

& Renewal

ServiceDesign & Transition

ApplicationSupport

ServiceOperation

IT Services

Business

BiSL ASL ITIL

BiSL ASL ITIL


Information

Strategy

Functionality Management

UsageManagement

BiSL

BiSL



Planning and resource management

Financialmanagement

Demandmanagement

Contract management

Operational supplier

management

Business datamanagement

End usersupport

Infor-mationcoor-

dination

Use management cluster Functionality management cluster

Specify information

requirements

Design non-automated

info. systems

Preparetransition

Review and testing

Establishbus. process developments

Strategicsupplier

management

Strategic info. partnermanagement

I-organizationstrategy

Strategic userrelationship

management

I-organization strategy cluster

Informationlifecycle

management

Establish info. chain

developments

Change-management

Transitionmanagement

Informationportfolio

management

Man

agem

ent

Op

erat

ion

sS

trat

egy

Information strategy cluster

Establishtechnologicaldevelopments


BiSL tenets about Business Information Management

• Organizations depend on information systems• Managing information is therefore critically important• Helps to deal with rapid change in organizations• Operations and strategy must be linked • Closely related to Application Management & IT

Infrastructure Management • Part of the user organization• Represents business management• Customer for IT provider (department)






Demand

& Use

ITSM(supply

)

Architecture

ProjectManagemen

t

Internal Control

SecurityEGIT

Compliments COBIT®5


COBIT® 5 vs BiSL®

Relationship:x = weak

xxxx = strong

I-organisation

strategy

Information

coordination

Information

strategy

Managemen

t processe

s

Use managemen

t

Connecti

ng processe

s

Functionality managemen

t

EDM Evaluate, Direct and Monitor x x xAPO Align, Plan and Organise x xx xxx BAI Build, Acquire and Implement xx x xx xxxxDSS Deliver, Service and Support xx MEA Monitor, Evaluate and Assess

Mapping to COBIT®5



Interfaces with ITIL® & ISO 20000

68

ISO 20000 & BiSL ®ITIL® & BiSL ®


ITContinual service

improvement7-step improv.plan

Businessstrategy

Businessmanagement

Businessprojects

Business operations

End user supportBusiness data mgmt

Operational supplier mgmt

Change mgmtSpecify information requirements

Design non-automated info. syst.Review and testing

Prepare transitionTransition mgmt

Planning and resource mgmtFinancial mgmt

Demand mgmtContract mgmt

Establish business process dev.Establish information chain dev.Establish technological developments

Information lifecycle mgmtInformation portfolio mgmt

Information coordination

Strategic supplier mgmtStrategic user relationship mgmtStrategic info. partner mgmtDefine I-organization strategy

Service operationEvent mgmt

Incident mgmtRequest fulfilment

Problem mgmtAccess mgmt

Service transitionTrans.plan.& supp. / Change mgmt

Service asset and configuration mgmtRelease and deployment mgmtService validation and testing

Change evaluation / Knowledge mgmt

Service designDesign coordination

Serv.cat.mgmt / Serv.level mgmtAvailability mgmt / Capacity mgmt

IT service continuity mgmtInfo.security mgmt / Supplier mgmt

Service strategyStrategy mgmt for IT services

Service portfolio mgmtFinancial mgmt for IT services

Demand mgmtBusiness relationship mgmt

BiSL® forDemand

ITIL® forSupply


3.6%


3,6% work time wasted due to poor user training

= 9.2 Billion EUR (NL)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Misinterpretation

costly decisions

IT budget spent on

wrong solutions/services

Delayed business projects

Missed opportunities

competitive disadvantage

Governance and compliance issues


BiSLness CaseBefore & After

The business is wasting time and money, making costly mistakes, missing business opportunities and running governance / compliance risks due to

• Poorly trained users

• Ill-informed managers and directors

• Ineffective engagement of IT departments/providers

• Unclear roles & responsibilities for management of demand and use of information & technology

Use of BiSL helps to define roles/responsibilities so that

• Users realize the intended value of information systems

• Managers and directors identify how I&T creates cheaper / better / more business

• Managers engage effectively with IT departments and providers

• Directors can demonstrate good governance of I&T as business assets


BiSLness CaseAction plan & Tools

Effective use of BiSL means

• (Self) assess BIM processes and define improvement areas

• Define and assign key roles and responsibilities

• Train and certify people in key roles

• Improve critical processes and relationships

• Monitor results and re-assess from time to time

Supported by

• Self-assessment guide

• Consultants

• BiSL Foundation training by APMG ATO’s

• Certification by APMG

• Events, best practices and other free publications at the ASL BiSL Foundation

• Books at Van Haren Publishing


BiSLness CaseResults

A mental health service provider achieved improvements in the following areas

• Corporate governance

• Data registration & security

• Business process efficiency

• Business involvement

• Decision-making

• Resource allocation

A hospital achieved improvements in the following areas

• Business process efficiency

• Business involvement

• Decision-making

• Resource allocation

• Project after-care

• Business satisfaction

• Supplier management


BiSLness CaseBenefits

Whole organization

• Processes are leading, not IT

• Better communication between business people and IT people

• Higher ROI on software: better utilization of software

End-users

• Less end-user frustration

• Better acceptance of new software

• Fewer disruptions after deployment

• Better implementation of software

• Readable and up-to-date work instructions, manuals etc.

Business departments

• More control of acquisition of new software

• Better insight in the need for new software

• Better contracts for both parties

IT department / suppliers

• Easier to deal with

• Better instructions for new or changed software

• Single point of contact

• Fewer incidents

Source: www.functioneel-beheerder.com



●COBIT® & BiSL®

●ITIL® & BiSL®

●I&T

www.aslbislfoundation.orgBiSL / Publications / White Papers

Free bedside reading



●BiSL® Pocket Guide●BiSL® Framework book●BiSL® Self-assessment

www.aslbislfoundation.orgBiSL / Publications / Books

www.vanharen.net

Even more valuable bedside reading





Frameworks (ASL® 2 & BiSL®)Best practicesPublications

Knowledge network



Please connect!

Free newsletter at www.aslbislfoundation.org

Twitter @aslbislLinkedIn Groups ASL BiSL Foundation (EN & NL)

Facebook ASL-BiSL-Foundation

[email protected]@marksmalley

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Category:	News & Politics
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Rearranging the deckchairs on the Titanic (ITpreneurs Partner Summit Rotterdam, Sept 2013)

News & Politics