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Recent Awards and Recognition Strategic Plan · 2018-06-29 · Recent Awards and Recognition 2016 Y...

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Taxpayer Confidence 86% Recent Awards and Recognition 2016 Y Communities in Bloom – Five Blooms Silver – National winner, over 50,000 population Y International Association of Business Communicators Merit Award – Separate Your Waste campaign Y Government Finance Officers Association Distinguished Budget Presentation Award Y Government Finance Officers Association Outstanding Achievement in Popular Annual Financial Reporting Y Government Finance Officers Association Canadian Award for Financial Reporting Y UBCM Climate Action Awards Corporate Category – Corporate Strategic Energy Management Plan Y UBCM Climate Action Awards Honourable Mention – Empower Me Program Y ESRI Canada – Innovation, GIS Systems – ICT and Engineering 2017 Y Canadian Institute of Planners – Best Public Space in Canada – Town Centre Park Y Canadian Association of Municipal Administrators Professional Development – Leading with Purpose Leadership Program Y UBCM Community Excellence Awards – Best Practices, Excellence in Action – Productivity Enhancement Using Web Mapping Y Planning Institute of B.C. 2017 Awards – Honourable Mention – Housing Affordability Strategy Y UBCM Community Excellence Awards – Partnerships, Honourable Mention – Community Inspired Climate Action Program Y Communities in Bloom – Five Blooms Silver – International Competition Y Government Finance Officers Association Outstanding Achievement in Popular Annual Financial Reporting Y Government Finance Officers Association Distinguished Budget Presentation Award 2018 Y BC Top Employer Award Y Association of Consulting Engineers – Awards for Engineering Excellence – Client of the Year Y BC Economic Development Association – Community Project Award (Community More Than 20,000 Population) – Coquitlam Business LinQ Y International District Energy Association (IDEA) – 2018 IDEA District Energy Leadership Award A Vibrant Urban Centre Coquitlam is one of the fastest-growing cities in all of Canada. According to the 2016 Census, Coquitlam’s average population growth from 2012-2016 was 1.96% per year, making it the tenth fastest-growing Canadian city with a population of at least 100,000, and the third fastest-growing in B.C. Population growth of this magnitude brings unique opportunities and challenges to a city which, traditionally, has been considered a suburban community of Vancouver. Guided by Metro Vancouver’s Regional Growth Strategy, we are working to build an urban, vibrant community where people live, learn, work and play. The city’s growth and consequent increase in density have impacts on the scope and complexity of the services the City provides to the public. Growth of nearly 2% per year since 2012, and the projected future growth figures for Coquitlam, are driving changes in the housing make-up of our city. The increase in density and growth in the number of residents living in townhouses and apartments leads to increased demand on communal spaces, and City recreational facilities and green spaces are no exception. We can see the impact of this in the rise in drop-in and membership card admissions to City recreational facilities from 2013-2017, and the sharp increase in attendance at events coordinated by the City’s Events Office. Furthermore, the volume and sophistication of other City services has changed over the past half-decade: for instance, the number of units created by development applications and permits has increased by nearly half, as the mix of housing units moves away from single family homes towards apartments and townhouses. In just the past two years, Coquitlam has celebrated its 125th anniversary, hosted the Coquitlam 2016 55+ BC Games, built infrastructure to support approximately 10,000 new residents, and constructed or revitalized 17 City parks. The years to come promise to be even more exciting as the City embarks on projects to enhance community amenity space in Maillardville and Burquitlam, build a commercial centre in the Partington Creek area of Northeast Coquitlam and revitalize the City Centre through the adoption of a new area plan. While this new era of growth presents challenges, it also presents opportunities to build and shape the future of Coquitlam, sustaining our high- quality of life for both current and future generations. Strategic Plan Accomplishment Highlights 2.95% 2.34% 2.42% 2.27% 2.13% 2013 2014 2015 2016 2017 (% Tax Increase) Source: City of Coquitlam Municipal Taxes Fire services and Public Works Parks, Trails & Green Spaces and Police CITIZEN SATISFACTION 98% 95% of residents are very satisfied or somewhat satisfied with City services 98% of residents say their quality of life is good or very good 96% Source: Ipsos Reid Citizen Satisfaction Survey Coquitlam at a Glance 150,000 people call Coquitlam home +6,700 licensed businesses operate in our community 1 in 4: over the age of 18 either work or go to school in Coquitlam 40.2 average age of Coquitlam residents (younger than the B.C. average) 44% of Coquitlam residents were born outside of Canada (top three countries: China, South Korea, Iran) 70% of residents over the age of 25 hold a post-secondary degree, diploma or certificate 1: rank of the Coquitlam school district in the Fraser Health Authority in terms of high school completion rates 51,325: total number of private households 72% of residents own their home $925,800: average MLS selling price for a Coquitlam home (including apartments) at Dec. 31, 2017 $93,837: average household income HEALTHY, ACTIVE & INVOLVED An active and vibrant community, Coquitlam is attracting new residents and businesses that appreciate its quality of life, central location in Metro Vancouver and countless opportunities for recreational, cultural and outdoor pursuits. We’re the sixth largest – and one of the fastest-growing – cities in B.C., home to over 150,000 people who rank among the highest in the province in terms of overall health and educational levels.
Transcript
Page 1: Recent Awards and Recognition Strategic Plan · 2018-06-29 · Recent Awards and Recognition 2016 Y Communities in Bloom – Five Blooms Silver – National winner, ... Strategic

Taxpayer Confidence

86%

Recent Awards and Recognition2016

Y Communities in Bloom – Five

Blooms Silver – National winner,

over 50,000 population

Y International Association of

Business Communicators –

Merit Award – Separate Your

Waste campaign

Y Government Finance Officers

Association – Distinguished

Budget Presentation Award

Y Government Finance Officers

Association – Outstanding

Achievement in Popular Annual

Financial Reporting

Y Government Finance Officers

Association – Canadian Award for

Financial Reporting

Y UBCM Climate Action Awards –

Corporate Category – Corporate

Strategic Energy Management

Plan

Y UBCM Climate Action Awards –

Honourable Mention – Empower

Me Program

Y ESRI Canada – Innovation, GIS

Systems – ICT and Engineering

2017

Y Canadian Institute of Planners

– Best Public Space in Canada –

Town Centre Park

Y Canadian Association of

Municipal Administrators –

Professional Development –

Leading with Purpose Leadership

Program

Y UBCM Community Excellence

Awards – Best Practices,

Excellence in Action – Productivity

Enhancement Using Web Mapping

Y Planning Institute of B.C. 2017

Awards – Honourable Mention –

Housing Affordability Strategy

Y UBCM Community Excellence

Awards – Partnerships,

Honourable Mention –

Community Inspired Climate

Action Program

Y Communities in Bloom – Five

Blooms Silver – International

Competition

Y Government Finance Officers

Association – Outstanding

Achievement in Popular Annual

Financial Reporting

Y Government Finance Officers

Association – Distinguished

Budget Presentation Award

2018

Y BC Top Employer Award

Y Association of Consulting

Engineers – Awards for

Engineering Excellence –

Client of the Year

Y BC Economic Development

Association – Community Project

Award (Community More Than

20,000 Population) – Coquitlam

Business LinQ

Y International District Energy

Association (IDEA) – 2018 IDEA

District Energy Leadership Award

A Vibrant Urban CentreCoquitlam is one of the fastest-growing cities in all of Canada. According to the 2016 Census, Coquitlam’s average population growth from 2012-2016 was 1.96% per year, making it the tenth fastest-growing Canadian city with a population of at least 100,000, and the third fastest-growing in B.C. Population growth of this magnitude brings unique opportunities and challenges to a city which, traditionally, has been considered a suburban community of Vancouver.

Guided by Metro Vancouver’s Regional Growth Strategy, we are working to build an urban, vibrant community where people live, learn, work and play. The city’s growth and consequent increase in density have impacts on the scope and complexity of the services the City provides to the public.

Growth of nearly 2% per year since 2012, and the projected future growth figures for Coquitlam, are driving changes in the housing make-up of our city. The increase in density and growth in the number of residents living in townhouses and apartments leads to increased demand on communal spaces, and City recreational facilities and green spaces are no exception. We can see the impact

of this in the rise in drop-in and membership card admissions to City recreational facilities from 2013-2017, and the sharp increase in attendance at events coordinated by the City’s Events Office. Furthermore, the volume and sophistication of other City services has changed over the past half-decade: for instance, the number of units created by development applications and permits has increased by nearly half, as the mix of housing units moves away from single family homes towards apartments and townhouses.

In just the past two years, Coquitlam has celebrated its 125th anniversary, hosted the Coquitlam 2016 55+ BC Games, built infrastructure to support approximately 10,000 new residents, and constructed or revitalized 17 City parks. The years to come promise to be even more exciting as the City embarks on projects to enhance community amenity space in Maillardville and Burquitlam, build a commercial centre in the Partington Creek area of Northeast Coquitlam and revitalize the City Centre through the adoption of a new area plan. While this new era of growth presents challenges, it also presents opportunities to build and shape the future of Coquitlam, sustaining our high-quality of life for both current and future generations.

Strategic Plan Accomplishment Highlights

Data

not

ava

ilabl

e

88% 88% 86% 86%

2013 2014 2015 2016 2017

(Value for Taxes % Very/Fairly Good)

Source: Ipsos Reid

Taxpayer Confidence

2.95%2.34%2.42% 2.27% 2.13%

2013 2014 2015 2016 2017

(% Tax Increase)

Source: City of Coquitlam

Municipal Taxes

Fire services and Public Works Parks, Trails & Green Spaces and Police

CIT

IZEN

SA

TIS

FAC

TIO

N 98%

95% of residents are very satisfied or somewhat satisfied with City services

98%of residents say their quality of life is good or very good

96%

Source: Ipsos Reid Citizen Satisfaction Survey

Coquitlam at a Glance150,000 people call Coquitlam home

+6,700 licensed businesses operate in our community

1 in 4: over the age of 18 either work or go to school in Coquitlam

40.2 average age of Coquitlam residents (younger than the B.C. average)

44% of Coquitlam residents were born outside of Canada (top three countries: China, South Korea, Iran)

70% of residents over the age of 25 hold a post-secondary degree, diploma or certificate

1: rank of the Coquitlam school district in the Fraser Health Authority in terms of high school completion rates

51,325: total number of private households

72% of residents own their home

$925,800: average MLS selling price for a Coquitlam home (including apartments) at Dec. 31, 2017

$93,837: average household income

HEALTHY, ACTIVE & INVOLVED

An active and vibrant community, Coquitlam is attracting new residents and businesses that appreciate its quality of life, central location in Metro Vancouver and countless opportunities for recreational, cultural and outdoor pursuits. We’re the sixth largest – and one of the fastest-growing – cities in B.C., home to over 150,000 people who rank among the highest in the province in terms of overall health and educational levels.

Page 2: Recent Awards and Recognition Strategic Plan · 2018-06-29 · Recent Awards and Recognition 2016 Y Communities in Bloom – Five Blooms Silver – National winner, ... Strategic

Strategic Plan Accomplishment Highlights

Vision

Coquitlam in 2021 will be a community of neighbourhoods within a vibrant, city where people choose to live, learn, work and play.

Mission

To sustain Coquitlam’s high quality of life for current and future generations, we serve the public interest through leadership, innovation and a focus on community priorities and strengths.

Corporate Values

Organizational values form the foundation for the City’s decision-making framework and relationships with its stakeholders – employees, citizens and customers. The City of Coquitlam strives to be an organization recognized for its excellence in City governance and employee, citizen and customer relations by living its values.

As an organization we will:

Y Treat People Fairly

Y Build Organizational and Community Capacity

Y Inform, Involve and Inspire

Y Innovate to Sustain Community Quality of Life

Strategic Goal 1 – Strengthen Neighbourhoods

Y Completed the Northwest Burke Vision

Y Completed the Pinetree Way

Enhancement Project, including

walkability and cycling infrastructure

improvements along the corridor

Y Reviewed and finalized new residential

parking standards

Y Implemented the Housing Affordability

Strategy, approving over 700 dedicated

rental units in 2017

Y Added over 6,000 new housing units

Y Hosted Coquitlam 2016 55+ BC Games,

attended by over 3,200 athletes and 1,200

volunteers

Y Completed the Burquitlam Lougheed

Neighbourhood Plan, guiding growth

in the neighbourhoods near North and

Clarke roads over the next 20 to 25 years

Strategic Goal 2 – Expand Local Jobs, Local Prosperity

Y Facilitated the expansion of over

20,000 square metres of commercial

space since 2016

Y Expanded the Winter Lights display at

Lafarge Lake, increasing attendance to

over 223,000 in 2017

Y Introduced Coquitlam Business LinQ,

a one-stop shop resource centre

for businesses to receive one-on-

one assistance in navigating the

permitting and regulatory process

Y Engaged local business sponsors,

and supported public art and local

artists, through the installation of

twelve salmon sculptures throughout

the city as part of the Coquitlam 125

anniversary celebrations

Y Increased business access to QNET,

adding over 15,000 metres of fibre in

the past three years

Y Facilitated partnerships to deliver the

opening of the SkyTrain Millennium

Line Evergreen Extension

Strategic Goal 3 – Increase Active Participation and Creativity

Y Registered over 70,000 participants in

City recreation programs in 2017

Y Supported over 150 events since 2016,

with combined attendance of over

300,000 people

Y Completed work on 17 City parks,

including major construction of the

Mundy Field House as well as Leigh,

Rochester, Princeton and Victoria parks

Y Initiated a park revitalization program

(Park Blitz) in the city’s southwest,

upgrading equipment in eight parks since

2016

Y Renovated the Foster Tennis Facility and

Poirier Community Centre, enhancing

their use of space and usability

Y Through the corporate partners program,

facilitated sponsorship of City events

and facilities, including Summer Night

Concerts series and Town Centre Park

Plaza

Strategic Goal 4 – Enhance Sustainability of City Services and Infrastructure

Y Built partnerships with not-for-profit

organizations to deliver affordable

housing solutions for those in need

Y Transitioned solid waste management

system to include weekly green waste

collection and increased diversion rate to

above 70%

Y Achieved provincial Bear Smart status,

becoming the first municipality in Metro

Vancouver to do so

Y Expanded the Town Centre Recycling

Depot services to accept a wider-range of

items and provide longer hours

Y Achieved Climate Leader designation by

demonstrating significant climate action

to reduce emissions.

Strategic Goal 5 – Achieve Excellence in City Governance

Y Received a WorkSafe Recognition Rebate

of $195,000 in 2017 and maintained

experience rating 37% better than

industry standards, saving a further

$444,000 in insurance costs

Y Launched expanded online engagement

platform, Viewpoint, to gather input

from citizens outside of traditional public

consultation methods

Y Through the Business Improvement

Committee, completed 128 initiatives that

enhanced the customer experience and

reduced red tape

Y Undertook a public education campaign,

community forum and targeted

stakeholder engagement on the City’s

Secondary Suite Enforcement program

Y Received Canadian Association of

Municipal Administrators (CAMA) Award

for the City’s Leadership Development

Program, ‘Leading with Purpose’

To implement the Strategic Plan and link it to departmental work plans, the City develops annual Business Plan priorities and budgets to identify the specific actions and resources required to carry out the identified goals and achievements. Progress is monitored on a trimester basis and an annual performance report reviews the accomplishments during the year.


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