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Learning Objectives
1. Participants will learn the 10 key activities that can immediately increase their revenues and decrease their costs.
2. Participants will learn how to immediately implement these 10 key activities in their business – ensuring continued business growth even in a down economy.
3. Participants will focus less on “downsizing” their business (a normal reaction in a recession) and be equipped to not only survive a recessionary period but, actually, flourish.
#1 - Offering Relevance
For some firms, over 60% of their product and service offerings no
longer make sense for their industry.
#1 - Offering Relevance
Are your customers able to espouse your value proposition or are you in the commodity zone where low
price “wins”?
#1 - Offering Relevance
Can you predict the future for your industry? What is currently “missing” from a customer
perspective?
Recessionary Tidbit #1
The goal for 2009 is to be in the right position when the recession ends – presumably sometime in 2010
One objective is to amass a diverse set of relevant offerings – an activity that may best be
accomplished through the development of strong and trusted partnerships
#2 - Asset Usability
Business can reduce their operating costs by a minimum
of 20% without negatively affecting productive output
#2 - Asset Usability
Take a critical look at your workforce – which employees do you want to
bank on your next business cycle?
Recessionary Tidbit #2
Beyond reducing your operational costs, you may need to reduce your profit expectations.
Realize another objective for 2009 is to retain as many customers as possible – even if it means
reducing/discounting your fees
#3 - A Time to Buy
Selling off “distressed” businesses has become a cottage industry. Allows
your business to grow at a low cost.
Recessionary Tidbit #3
Chaos breed opportunity – and, oh boy, do we have economic chaos
Beyond acquiring under-valued businesses, you may want to explore introducing service offerings that you
have pondered during your career.
Nothing ventured, nothing gained!
#4 - Non-Core DistractionsDuring recessions owners spend a lot of time “trying to optimize”
finance, administration, sales and marketing (FASM).
#4 - Non-Core Distractions
Look to outsource your non-core functions – not overhaul them.
Focus on core activities to establish real competitive differentiation.
Recessionary Tidbit #4
In a normal economy the cost of sales and marketing should constitute approximately 10-15% of your
gross revenue – that number is increasing to nearly 40% for some businesses
Realize that how you are viewed by your potential customers carries more weight today than ever
before.
#5 - Reinvest In Your S-T Future
Keeping employees abreast of industry changes increases their value. It also takes the employees minds off the recession and settles their fears of losing their jobs.
Recessionary Tidbit #5
Associations such as ACIL provide strong, low-cost programmatic options for your employees.
Even establishing a monthly “bag lunch” webinar session provides your employees with an opportunity to gain
additional knowledge at a relatively low cost.
#6 - Re-Define Your Customer20% of your customers generate 80% of your revenue.
What is your revenue per customer metric?
Recessionary Tidbit #6
Your other objective for 2009 is to build your customer base – again, getting positioned for 2010
Look to potential partnerships with those organizations that have your “ideal” customers. Are there ways for you to work together – providing a larger set of offerings
to the end-customer?
#7 - The Three “Ps” of Marketing
Leverage your marketing dollars by aggressively using
your association and networking
memberships.
#7 - The Three “Ps” of Marketing
Adhere to three “Ps” of marketing: participate, publish, present. You must be perceived as an industry expert to be credible to your customers.
Recessionary Tidbit #7
Make sure the members of your associations and networking groups are legitimate customer targets
for you.
Realize that you may not be able to market to them until 2010 – but this approach allows to keep building
your potential customer base
#8 - Resolve Need vs. Want
A “need” is an item that increases productivity and profits immediately and has an established return on investment.
#8 - Resolve Need vs. Want
A “want” often replaces an existing item that has grown out of favor due to style or age. Recessions have a way of moving the demarcation line for need and want.
Recessionary Tidbit #8
Realize that some of your previous “wants” may have changed in the past couple of years transitioning
them to “needs”
A good example is the smart-phone that allows you to operate more effectively away from your office
(mail, internet access, GPS, international communication)
Recessionary Tidbit #9
With the devaluation of several worldwide currencies, now might be a good time to visit a foreign country.
It also helps you realize that the recession is global – not just in your backyard!
Recessionary Tidbit #10
As every industry has their own cycle, you may want to focus on diversified industries that “smooth” out
cycle peaks and valleys
Large scale box stores and lawyers are doing well during the recession – presumably infrastructure firms will
do well early in the Obama administration