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RECoMMEl{DATIo1§sBarbara s anderska-kobiałkafrom lst September 1995 -4th September 2013sale of business in Poland to UGI (AmeriGas Polska)

_ transfer of employees to the new employer - Articl e 23' of thę Polish Labor Code

Positions held in BP:

Autogas Key Account Coordinator (January 2013 - September 3,ż0l3)Bulk Assets & Sales Admirristrative Support irr LPG (Decenrber 2008 - December 2012)

Sales Adrninistration Support (October 2a05 - November 2008)

Customer Care Specialist (February 20aI - September 2005)

Support & Operations Coorclirrator in Retail (August 1999 - January 200l)Marketing Coordinator (Septembęr 1998 - July 1999)

Personnel Specialist (March 1996 - August 1998),

Secretary (September Ł995 - February 1996}

Responsibilities of most recent held position:

o customer service support for key accounts - invoicing, stock management, creditmanagement, problem resolution

o proactive contact and support for customers in order to maintain best workingrelationships and respond to customer needs

. invoice processing and paynent managemento timely, accurate and complete closure of accounting periods. analysis and resolution of customer complaintso maintaining a database of LPG customers. carr}łng out assignment of rights - completing documents, maintaining customer

master records in SIIN database, and CSS technical systemo coordinating termination of contracts for the lease of tanks and dismantling-

assembling documents and managing claims until termination of contract

Line Manager's opiltiołt:

Bańararesponsibly performs all her tasks.

Her main responsibility was to deliver excellent customer service support and problem

resolution where needed for Key Accounts like Tesco, Auchan and Lotos.A11 tasks related to customer service have been made on time and with appropriate care and

nTffi6Fn-' ĘP Europa SE

oddzial w Polsce, Uberseeallee 1

ul. Jasnogórska lJ1-358 KrakówNlP 972-086-54-31Sąd Rej. dla Krakowa-Śródmieścia w Krakowie,XI Wydział Gospodarcry KRS 34554ó

20457 HamburgVAT-No DE l l8616994Sąd Rej. w Hamburgu RHB l 1361 1

Kapitał zakładowy 639.87 5 37 a€(wpłacony w całości)

bp

Barbara is experienced in key account managemont and customer service andextensive training through the BP Sales and Marketing Academy.

She also has experience in the administration office documents. All documentsstored and archived. Accounting closes arę completed on time and

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are securelyaccurately.

Barbara was responsible for organizing large meetings for the LPG Management Team. A1levents were carried out on time and successfully, always delivered with a positive attifude.

Barbara was also rewarded in the category "Teamwork - for commitment and support givenduring the Safety and Operations Audit in 2012". That resulted in a good atmosphere andexcellent organization for foreign auditors and the Polish team.Barbara is fluent in written and verbal English which was very helpful in organizing the abovementioned audit.

Barbara is an easy going, positive person with good team working skills and creates a goodatmosphere in our team.

She has worked in the LPG business for the last 10 years undertaking various operations,customer service and support roles that result in good experience, high customerresponsiveness as well as an ability to understand changes in the extemal and intemalbusiness environment.

Over the last ten years working for BP Barbara participated in various trainings:

201320I220II20092008

2005

20022002

Managing Communication Difficulties - Effect GroupCompetition Compliance & Anti-Bribery and ComrptionExcellerrt cutomer service skills - BP Sales & Marketing AcademyEffective Customer Service Telephone SkillsCustomer Service - Core Service Skills - BP Sales & MarketingAcademyAdding Value Through Service - BP Sales & Marketing AcademyManaging Difficult Situations - BP Sales & Marketing AcademyBP Sales Excellence: Valuę Selling Programme.BP Sales & MarketingAcademyKey Account Management- Professional Training & ConsultancyCentreTraining on Communication and Telephone Sales- Hoffrnan ConsultingNegotiation - Professional Training and Consultancy Centre

If you have any fuither questions, please do not hęsitate to contact nre.

. .iłi 1-1;y.:ilt łi,:I"_' ;,] |jrrł lti iJli;. {,!.

i,,,,"_ ., , -,:,1,:l i ,:]-3ijri :..:iłćiiMarketing & Customer Service ManagerTel. +48 603 744 609

BP Europa SEOddzial w Polsce,ul. Jasnogórska l31-358 KrakówNIP 972-086-54_31Sąd Rej. dla Krakowa-Śródmieścia w Krakowie,XI lilydzial Gospodarczy KRS 345546

BP Europa SEuberseeallee 1

20457 HamburgVAT-No DE 1l8616994Sąd Rej. w Hamburgu RHB 1 1361 1

Kapitał zakładowy 639.87 5.37 G(wpłacony w całości)