Record 6 DVR | Trio Guide v2.1Field Services

Agenda

Record 6 DVR DiagnosticsReceiver | EdgeHealth | Home Cert

Wrap UpHands On Lab | Launch Schedule

Record 6 DVR | Trio Guide v2.1 Field Services

2Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

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Record 6 DVR | Trio Guide v2.1 Field Services

Home Cert Diagnostics

Tuner Info | 2Tuner Receivers vs. Record 6 DVR

Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

Home Cert Diagnostics

Record 6 DVR | Tuner SNR • Bug in Record 6 DVR causes SNR to appear without the decimal point

• Home Cert to adjust SNR scoring until bug resolved (effective 6/15)

• New values…• Green 341 to 479

• Yellow 320 to 340 and 480 to 500

• Red <320 and >500

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Record 6 DVR | Trio Guide v2.1 Field Services

Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

Record 6 DVR | Trio Guide v2.1 Field Services

•All Trio receivers – including the Record 6 DVR - should have these four applications running…

•cal_1.9.8• itv_5.7.0•cmb_7.2.1•VolDisplayXlet

•Only the Record 6 DVR will have the HomeNetworkingDiagnostics application running

•The “caller ID app” (cid) no longer displays. It has been combined with the “monolithic app” (cmb)

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Record 6 DVR | Trio Guide v2.1 Field Services

EdgeHealth Diagnostics

Application Information

Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

Record 6 DVR Diagnostics

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Record 6 DVR | Trio Guide v2.1 Field Services

Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

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Record 6 DVR | Trio Guide v2.1 Field Services

Record 6 Diagnostics to be displayed in hands on training

Main Menu Access

1 Press EXIT key for 5 sec

2 Press DOWN ARROW twice

3 Press 2 key once

Press GUIDE key to changescreen transparency

(0% | 25% | 50% | 100%)

Access Main Menu on any Trio receiver

Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

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Record 6 DVR | Trio Guide v2.1 Field Services

Record 6 Diagnostics to be displayed in hands on training.

Main Menu > Summary

Main Menu > Home Networking page 4

Main Menu > Home Networking page 5

Main Menu > Reboot STB

Mf. Diags > QAM Status Page 1

Mf. Diags > QAM Status Page 2

Mf. Diags > DOCSIS Status Page 1

Mf. Diags > DOCSIS Status Page 2

Mf. Diags > DOCSIS Status Pages 6 - 8

Mf. Diags > Middleware Diag > Object Carousel

Mf. Diags > Middleware Diag > Application Info

Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

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Record 6 DVR | Trio Guide v2.1 Field Services

Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

Time for hands on using the diagnosticsQuick Reference Guide

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Record 6 DVR | Trio Guide v2.1 Technical Support

Wrap Up

Employee Launch

• June 26 | Trio Guide Update to Cox Employees

• June 26 | Record 6 DVR Available to tester Employees

Customer Launch

• July 25 SOVA | July 30 NOVA |

Cox Communications Inc. – Proprietary and Confidential

Questions?

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Record 6 DVR | Trio Guide v2.1 Field Services

Cox Communications Inc. – Proprietary and Confidential – 6/12/2013