Teldio’s radio to radio recording solution (R2R) allows network administrators to record, log and playback group calls from the MOTOTRBO™ radio network. The recording and logging of conversations is automatic, completely seamless and uninstructive to radio users. The information transmitted between radio users can be valuable data for companies looking back on how past events, emergency situations, and even customer requests were handled. This application provides the necessary solution for businesses to increase operational accountability, minimize legal liabilities, improve training material, and refine customer service. Radio to Radio Recording Solution Record & Playback Radio Chatter RECORD
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Teldio’s radio to radio recording solution (R2R) allows network administrators to record, log and playback group calls from the MOTOTRBO™ radio network. The recording and logging of conversations is automatic, completely seamless and uninstructive to radio users.The information transmitted between radio users can be valuable data for companies looking back on how past events, emergency situations, and even customer requests were handled. This application provides the necessary solution for businesses to increase operational accountability, minimize legal liabilities, improve training material, and refine customer service.
Radio to RadioRecording Solution
Record & Playback Radio Chatter
RECORD
Radio to Radio RecordingR2R captures conversations transmitted between radio users grouped together in a talkgroup on the radio network. The application only records voice transmissions so that dead air is never captured.
Phone to Radio RecordingWith Teldio’s RBX, an advanced telephone interconnect, group and private calls made between phones & radios can also be recorded. The voice transmissions are automatically recorded and logged.
Recording Two-Way Radio Conversations For Future UseCapture 100% of your radio group communications – 24 hours a day, seven days a week, 365 days a year – with Teldio’s Radio to Recording (R2R) application. R2R makes assessing call performance easy and efficient with automated call recording, reporting and feedback delivery.
Do More with Radio DataTeldio’s R2R Recording enables companies to track, download, save and revisit important conversations. Through the R2R administrator interface, all recordings can be easily located by channel name and sorted by date. All .wav files can be downloaded for archiving and future playback, or exported to external devices for safekeeping.
Key Features • Intelligent recording: no dead air is ever captured • Files are saved in .wav format for easy download & playback • Detailed recording information (date & time, channel,
• Records 1000’s of hours of audio that can be pushed for backup for archiving and safekeeping
• R2R can record radio conversations on both local and wide area channels
• Utilities• Manufacturing• Security
Integrate R2R into your MOTOTRBO™ Radio Network
Increase AccountabilityDid employees call for help? Did they follow the safety procedures? Find out by reviewing their dialog and provide evidence of employees compliance with local, state and federal mandates, while minimizing legal liabilities.
Customer Service AssuranceBy monitoring and recording all inbound and outbound calls over the MOTOTRBO™ radio network, companies can determine if employees are adhering to your organizational standards and put an end to “he said, she said” disputes.
Improve Training MaterialProvide employees with training material using conversations from real-life situations. Recorded voice transmissions can be used to perform evaluations of employees dealing with an emergency situation, hostile customers, etc.
R2R software is installed on a server which records radio talkgroup conversations. The server interfaces to the radio system using MOTOTRBO™ control stations which are connected to the server using a custom USB/audio cable. The number of control stations is defined by the number of radio talkgroups (or channels) that need to be recorded.
Common Uses• Review responses to client requests to
ensure good customer service• Improved training material with the use
of real-life situations • By monitoring and recording all
inbound and outbound calls over the radio network, businesses can reduce their liability by staying ahead of any potential conflicts
• Increase accountability by reviewing the response of specific workers or talkgroups
• Enhance audit trails with audio data of radio-to-radio communications
Automatic BackupsWhile installing R2R Recording on the Teldio Server, it can be setup for .wav files to be saved in multiple locations (shared drive or a secure network location). This solution enables all companies to find a way to organize and secure their data, however their IT infrastructure may be designed.
Feature Rich AppsTeldio has the most feature rich applications available for MOTOTRBO™ radios. Do more than you ever imagined possible with your radios!
Scalable SolutionsOnce you deploy a Teldio application it’s a piece of cake to layer on additional user licenses or complimentary applications to the network.
Easy to InstallRadio networks can be very complex, that’s why we strive to have the simplest installation process. Our apps are easier than ever to deploy.
Dedicated SupportWe pride ourselves on our excellent North American customer service, and share the philosophy that with premium products must come premium support.
Teldio was founded in early 2008 with a primary focus on two-way radio applications for MOTOTRBO devices and is an Authorized Application Provider of MOTOTRBO. Teldio has evolved to be a systems integrator and applications developer delivering solutions targeted at improving operational efficiency, employee safety & cost reduction for our customers.
1.855.743.1333 390 March Rd, Kanata, ON K2K 0G7 teldio.com [email protected] In Touch!
