Recreation.Gov: A Business Overview Recreation.Gov: A Business Overview

HistoryHistory

NRRS Created by

USACE, USFS &

BLM

1st Inter-

AgencyContrac

t Awarde

d to Park.ne

t

Reserve.USA.c

om Launch

ed Includin

g USACE, USFS, BLM

DOI, USACE, USDA under One

Contract

R1S launches Rec.Gov

Interagency Portal with

ReserveAmerica

Contract ObjectivesContract Objectives

Provide high-quality easily accessible "one stop" reservations Provide recreation related trip planning services Offer Services at a fair and reasonable cost. Emulate other commercial reservation systems and reservation/tourism industry service standards. Provide a “customer-driven” serviceMarket Federal recreation opportunitiesProvide an agency user-friendly service

Program ComponentsProgram Components

www.recreation.gov

Reservation Database National

Recreation Reservation

Service (NRRS)

Recreation Information Database

(RIDB)

Recreation One Stop (“R1S”)Recreation One Stop (“R1S”)

Program Components - NRRSProgram Components - NRRS

Trip Planning Reservations

Program Components - RIDBProgram Components - RIDB

Participating AgenciesParticipating Agencies

Agency & Bureau

Department of Agriculture - USDA

U. S. Forest Service

U.S. Army Corp of Engineers

Department of Interior

Bureau of Land Management

Bureau of Reclamation

National Park Service

U.S. Fish and Wildlife Service

National Archives & Records Administration

Number of FacilitiesNumber of Facilities

-

500

1,000

1,500

2,000

2,500

3,000

2006 2007 2008 2009 2010

2,3002,800

Compound Annual Growth 2006 to 2010 1.0 percent

Reservation VolumeReservation Volume

Compound Annual Growth 2006 to 2010 10.5 percent

Reservation Method -2010Reservation Method -2010

81 %

All Reservations

Advanced Reservations

RevenueRevenue

Compound Annual Growth 2006 to 2010 9 percent

$79,100,000

Current ContractCurrent Contract

Awarded in 2007 to ReserveAmerica Inc.Approximately 10 years (3.5 year base plus six one year options) to September 2016Performance Based – Not How, but What

Current ContractCurrent ContractReservation Services: www.recreation.gov

Trip planning; activities and facilities; permits, passes

Operations Multiple Sales Channels (e.g. web, call center & field)Data SharingInformation ManagementTechnologyInventory Management

Current ContractCurrent Contract

Management & Support ServicesCustomer Relationship Management (CRM)Financial ManagementReportingFuture Enhancements

Current ContractCurrent ContractContract costs are paid per reservation (for camping), per ticket, per permit and vary by sales channelSome Agencies embed the reservation fee component into the facility charge, others charge separatelyContract includes volume discount pricing

Current ContractCurrent Contract

Fund Management– Contractor does not have control of

funds– All distributions handled by Government

Business RulesBusiness Ruleswww.recreation.govToll Free NumberBooking WindowsOperations Manual (On Line)