1 ABSTRACT As MBA degree require equal attention practical as well as theoretical aspect of the business, various problems are to be dealt with in these courses, that is why assignme nts/report are there to give deep as well as thorough knowledge of the subjects. I have attempted to live up these requisites while preparing thi s assignme nt. With the help of Human Resource Management course, I can able to understand the work undertaken in a company. In today‟s competitive world, employee‟s performance plays a very important role in the growth of a particular concern. The employee must have the theoretical and practical knowledge of the work, they are required to perform. The theoretical knowledge can be gained in educational institution but for the practical knowledge, training is required, so training acquaints the employees with the real situation of the work and helps him in the faultless accomplishment of the work. Therefore, this assignment includes all the detailed aspect of recruitment and selection procedures of employees hiring for my organization. Succes s of an organization depends largely on successful handling of its human resources. Employee Training and motivation are vital tools for individual & organizat ional development training not only motivates the employees , but also prepares the m for future ne eds of the com pany. This report h as been prepared k eeping in mind the orga nizational nee ds. It describes recruitment selection and guidelines adopted in BBQ Chicken, which was developed, conducted & evaluated for imparting hiring to its employee s and developing them for making more effective whilst in job & their life. ACKNOWLEDGEMENT While I was doing this assignment, there were many difficulties, but I got support from some people to whom we are very much thankful. First of all, we grateful to our honorable course instructor, .......... without motivations and guidelines of whom, it would not have been possible for us to conduct this type of term paper. Secondly, we would also like to thank warmly the officials of BBQ Chicken. Especially to Managing director and Admin & HR Manager for providing us all the required information. Finally I would like to give thanks to my friends, for their enthusiastic encourage ments and helps during the preparation of this report and for their assistance in typing and proof reading this manuscript.
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8/11/2019 Recruitment and Selection Procedure of BBQ Chicken
In the past 15 years, the manner in which organization recruit people for their business has changed
into a different level. The practice of human resource management in recruiting people has made a
significant changed in the food industry across Bangladesh. People‟s food habit and as well asrecreational activities has also changed. Moreover, for changing those activities fast food played a
very vital role in society. The competition among the competitors become intense as this is a very
profit oriented business. As the competition gets intense and moves into higher value added work,
strategic recruitment and selection is vital for organizations success.
The practice of HRM into the fast food industry was present from the beginning but in many cases in
was written or not classified as a necessary step. However, in recent years the fast food chains bring
themselves under very strict rules and policies. Trained staff always brings more profit to the
business. And also for the past sevaral years the kind of people interested in getting those job has
changed significantly. The main principal for any job is the right person for the right job. BBR
Chicken always give importance for its manpower as they are their representative and profit maker of
the organization. The operative manpower is equally important as managers working for the
enterprise. BBQ chicken needs different people to operate different activities inside their organization
and it is equally important to select and recruit suitable candidate for that job.
ABOUT BBQ CHICKEN
It is a Korea's based fransise fast food shop loacated in Gulshan 2, Dhaka. Its moto is “We dont make
the Chicken... We make the difference. Currently its operate only one branch. BBQ Chicken‟s main
appeal is in their unique practice of using 100% olive oil – the first in the world to do so. Unlike off-
the-shelf olive oil that burns in the fryer, the olive oil used at BBQ Chicken is specially purified to
enable it to have a higher burning temperature. No pre-cooked or readily prepared meals are served at
BBQ Chicken. Using only the best and freshest ingredients in our restaurants, consumers can be
assured that they are served with quality chicken meal. Every item on the menu is clearly
differentiated by its taste and quality. BBQ created its own inimitable formula with flavors and
ingredients of Korean cuisine like Ginseng and authentic barbecue sauces etc.
8/11/2019 Recruitment and Selection Procedure of BBQ Chicken
Human Resource Management is a strategic approach of processing or recruiting, developing,
maintaining and utilizing the human resources of an organization. If a firm‟s competitiveness depends
on its employees, then the business function responsible for acquiring, training, appraising andcompensating those employees who has to play a major role in the firm‟s success. As part of
an organization, Human Resource Management must be prepared to deal with the effects of the
changing world of work. This means understanding the implications of globalization, technology
for the position to the respective Unit/Department Head and/or project.
(B) JOB DESCRIPTION
Job description is the basis of BBQ Chicken recruitment, selection and placement, training,
performance appraisal, salary administration, promotion and other personnel actions for itsemployees.
Job description will be prepared and provided to the employee when he/she is appointed, promoted,
newly assigned or when deemed necessary.
(C) RECRUITMENT SOURCES
An effective recruitment always starts with the correct selection of sources of human resources. A
recruited employee who has not the right skill cannot perform effectively. As a result, the overall
performance level is sure to deteriorate which has significant effect on the company performance.
Therefore, BBQ Chicken has been on continuous search of effective recruitment sources.
Internal Sources:
It is BBQ Chicken policy to give preference to appoint internal candidates, provided that the
employee is suitably qualified for the vacant or new position and also meets the existing and future
requirements. Appointments may be made by the way of promotion, up gradation or transfer with the
approval of the authority.
External Sources:
Whenever job vacancies are required to be circulated outside, the main objective will be to attract a pool of candidates to apply from which qualified candidates for job vacancies can be chosen. Here are
a number of external sources that is used by the company:
Newspaper Advertisement:
Vacancy announced is circulated by publishing advertisement in the national dailies. The newspapers
that are widely circulated are chosen for publishing advertisement.
Walk-in interview:
Often job seekers arrive at HR department in search of a job. They are walk-in people. Write-ins arethose who send their curriculum resume for suitable position. Both groups may be asked to fill up an
application blank. Their relevant information may be kept in active database file for any suitable
position in future.
Web site:
Modern information technology such as web site is also used for advertising job vacancy of different
positions.
Other:
8/11/2019 Recruitment and Selection Procedure of BBQ Chicken
The selection is made based on successive hurdle approach. The candidates are rejected following
each of the stage or test being administered.
(I) MEDICAL EXAMINATION
In BBQ Chicken, the job offer is contingent on passing medical examination conducted by the any
diagnostic center. The medical examination is conducted once preliminary decision for recruitment is
made but the employment offer has not yet given. The purpose for a medical examination is to obtain
information on the health status of the applicant being considered for employment and to determine
whether the applicant is physically and mentally capable of performing the job. The cost of medical
examination is borne by the company.
(J) INFORMATION AND REFERENCE CHECK
Once a preliminary selection decision is made, HR verify certain information as provided in the jobapplication such as educational degree, work experience, last employment status. The purpose of
reference check is to obtain factual information confidentially about a prospective employee and
seeking opinions from professional referees and previous employer about his/her suitability for the
job.
(K) FINAL SELECTION AND APPOINTMENT OFFER
Based on positive report on health status from the medical center, and positive reference check, the
candidate is selected for appointment. At this stage, the selected candidate is offered employment. The
appointment authority of BBQ Chicken issues an appointment letter to the selected candidates. The
appointment letter includes:
1. Job title, Grade/Step and Salary
2. Nature of appointment
3. Place of posting
4. Name of section or department
5. Effective date of appointment
6. Probationary period, conditions of confirmation and notice period
7. Ending date of employment (applicable for contract employee)
8. Standard terms and conditions
A current job description is also attached with the appointment letter. The appointment letter and job
description will become valid only after signing by the Admin & HR Manager, Managing Director
and the employee, in the space provided for the purpose.
8/11/2019 Recruitment and Selection Procedure of BBQ Chicken
• BBQ Chicken uses an in-house function which ensures consistent recruitment from opening
to opening. As they use in-house functions, they have greater control on the recruitment
process and they can easily execute different aspects of recruitment properly.
• Generally, they post the advertising on www.bdjobs.com. The applicants send their resumes
through bdjobs. Later on the Admin & HR Manager sorts out the resumes according to the
criteria.
• There is fair and equal treatment in different categories of the jobs in BBQ Chicken. Male and
female employees are treated equally in BBQ Chicken. There is no gender discrimination.
• There is no proper guideline in BBQ Chicken regarding the recruitment budget.
•
There is little effort of Admin &HR division for continuous development in recruitment process. The world is changing and recruitment process as well. They are using the same
methods and strategies year after year because they are familiar with the practice and it is
working.
SELECTION PROCEDURE
• The applicants send their resumes through bdjobs and own carrer mail address. These
resumes are then sorted for particular competencies. These sorted and varied resumes are then
entered in the database to weed out any probable entry mistakes.• The persons who are selected in the process are only contacted.
• When selection took place, BBQ Chicken loses more qualified candidate because within this
time most of the candidates joined in another organizations.
• In case of security guard, tea-boy and cleaner, they follow outsourcing. That is they hire the
employees from employment agencies. Those workers work on temporary basis in BBQ
Chicken. There is a contract between BBQ Chicken and the supplier.
8/11/2019 Recruitment and Selection Procedure of BBQ Chicken
Based on objectives, findings and analysis some recommendations have been developed. It would be
valuable for the HR to follow these:
• The CVs of applicants should be sorted based on degree or skill as early as possible, which
will save valuable time to internal CV sourcing.
• An online database of all employees should be developed so that every employee has
individual online profile account and more than one employee can access it at a time.
• Customer service skill are needed some improvement and effective steps should be taken to
provide one stop service related training as early as possible.
• There should be sufficient budget for recruitment and selection purpose.
• For some valuable positions, selection decisions can be made centrally to avoid time.
• Reference should not be used as selection criteria because there is a chance to select a wrong
person.
CONCLUSION
Recruitment is an important issue for any organization. Recruitment and selection allows an
organization to assess the vacancy and choose the best personnel who will lead the organization in
future. So the organization should give more emphasize on selecting a person. A person who cancarry forwarded the organization in terms of development, values and ethics. Mainly the precious
resource for any organization is their knowledge based efficient workers. The organizations should
more cautious on this issue to ensure the quality and ethics.
The recruitment process at BBQ Chicken to some extent is not done objectively and therefore lot of
bias hampers the future of the employees. That is why the search or headhunt of people should be of
those whose sk ill fits into the company‟s values. Most of the employees were satisfied but changes are
required according to the changing scenario as recruitment process has a great impact on the working
of the company as a fresh blood, new idea enters in the company.
Selection process is good but it should also be modified according to the requirements and should
job profile so that main objective of selecting the candidate could be achieved, that will
increased the productivity as well as revenue.
8/11/2019 Recruitment and Selection Procedure of BBQ Chicken
