Redefining the M7 and NE Illinois Workforce:

8/14/2019 Redefining the M7 and NE Illinois Workforce:

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Redefning the M7 and

NE Illinois Workorce:A comprehensive analysis o occupational competencies

September


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ExECuTIvE SuMMARy

1

T d d. F, k d dg d b Rg Wk- A (RWA) d w Mwk 7 d N I g. C- d kwdg, k, d b (KSA). B , w kwdg, k,d b d k d d w g. Sd, d d dx dg k d d d g d .Td, d x w d w d gd .

d , w d 44 x-dg d N A Id CS (NAICS) gd g d. T w gd wg d

g: P, P, Id M, E S, F, B S, C S- (G P), O C S, d K-12 Ed. C, g g d d jd g jb gw x .

W d g, w x dd 67 g . F , bd w 26 d g bw d g. Id g bk bwd Ad E-M. W ddd 26 d d b d d bw d d ; , d d, w d.

T 15 d :

Kwdg: M, Pd d Pg, M, Ed d g, Eg Lgg

Sk: Lg Sg, A Lg, A Lg, Q C d A, Eq S

Ab: O C, O Ex, Vz, Pb S, I Odg

T 15 :

Kwdg: C d P S, C, Eg Lgg, M, C d E

Sk: A Lg, Mg, Rdg C, S O, A Lg

Ab: O C, O Ex, W C, Dd Rg, W Ex

A d w dd b d d . T

b M, Eg Lgg, A Lg, A Lg, O C dO Ex. T bdk KSA wk g d . T d b dd d wk d gd .

B g b d g d , w bg d dddg w d . I Id Ag, gd w ; g d wd g k k. I d wd, w d k w d d- . C w g d ; , b -

Executive Summary


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ExECuTIvE SuMMARy

2

x wg dg w dd d d . C gd gd g g . T d .

Funding & Disclaimers:

This wororce soltio was ded b a grat awarded der Wororce Ioatio i Regioal Ecoomic Deelopmet WIRED as implemeted b the u.S. Departmet o Labors Emplomet ad Traiig Admiistratio. The

soltio was created b the gratee ad does ot ecessaril reect the ocial positio o the u.S. Departmet o

Labor. The Departmet o Labor maes o garatees, warraties, or assraces o a id, epress or implied, with

respect to sch iormatio, icldig a iormatio o lied sites ad icldig, bt ot limited to, accrac

o the iormatio or its completeess, timeliess, seless, adeqac, cotied aailabilit, or owership. This

soltio is coprighted b the istittio that created it. Iteral se b a orgaizatio ad/or persoal se b a

idiidal or ocommercial prposes is permissible. All other ses reqire the prior athorizatio o the copright

ower.

T d x g wk bd d d , x, d . T w b d g gw, d, d gb .

Glossary of TermsNAICS: N A Id C S. T dd d x d b d d g.

SOC: Sdd O C. T d b d d g.

O*NET SOC: A x SOC g b dg kwdg, k, d b qd wk x jb d.

Competency(ies): S g kwdg, b, d dd d d . T 120 bk d b-d, d-g kwdg, k, d b, KSA. E g d wk g.

Knowledge: A b-d O*NE 33 d gzd d .

Skills: A b-d O*NE 35 d dd g.

Abilities: A b-d O*NE 52 d dg b .

Note: T KSA d d ddb. F dd d d w KSA b Adx B.


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InTRODuCTIOn

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Introduction

I g gb , wk d b d g d.Rgzg g , gd d . T g df g kd dd gg b.

T g g-bd b dg g kd wk w, b d- d wk d gg d w k d b dd w g. T b d b k d. C , w d d

k wk, b d d x w -b .

T , dg kwdg , g d , b dd b d k d g d d . A , k k kg -d d bd b d. T k d g d dg g d d g b d g w d dd jbg.

I d, EMSI d j I-O d Rg ( ) dk w dd g. N dd w d d w g d d dd wk, b w xd b wk w xg wk.

T xd wk Rg Wk A (RWA), w d b xg b d w g w g. T g j b Mwk 7 g g g g d, d, wk d, d b .

T w d bg b xg kwdg, k, d b (KSA) qd k - w g wk. T KSA dd d gd d d KSA d w . T g dd b g wk .

d, w jb w . Hw, dg kwdg, k, d b dd jb b g kd dd d b .1 T d d qd b bd d , dg, wk x. I gg - jb g g -qd dd. F x, C A dd g dd w b dg b dd w dg. w, ddw dg g kwdg, k d b (d wk).

1 The ederal goermet ad some state goermets hae ow beg to iqire abot specic competecies rom job applicats.


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InTRODuCTIOn

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Fdg g bw KSA d dd KSA k b . F, w wk KSA. Sd, KSA . Td, b kg wg q g . A , dd wk df dgg d dg d g KSAddd b .

T dg d . T j dd b w: 1) d d-d ; 2) d -dd wk b d d d wk d ; d 3) d w g jb - w w b wk qk d .


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Background

A dbd RWA C Sd R: Qk H,2 Rg Wk A- Ag 2008 d ddd C Sd Pj. Ud f CSd D O, w d C Sd k F w gd w dg - b w dk d x dd-d S W-. I g , k dd w-gd . T g, d Qk HPj, zd Mwk 7/D d d d dd w g d d xg . T g d d dd gd g xg .

I M 2009, RWA d w E Mdg S I. (EMSI) d d d g g bd d d . T dzd d d gd Wk I d Rg E D(WIRED) g U.S. D Lb. T d k d d d wk d b RWA d C Sd k F. Tg g d d d- d, w g , d k d d ddg -dd g.

ContentsT dd z k dg . I k

d d, dg dd. Td b dd kg g d w dd .

T d dg k KSA g 26 w wk : d- d . F g w dd kwdg g, k g, d b g. b d g ddg dd w.

I , Mdg Ow, w d d w d, w KSA d w w d d, d w KSA . T d ,R R, w w g b d, z d bw d- d , d w dbk x d ,

d k d d, , d wk d . T d- , bd I d A, x w b d d kgd d b.

Ad E-M xb w d d g d bq .

2 Competec Std Report: Qic Hit, Regioal Wororce Alliace, Ma 22, 2009.


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Methodology OverviewSelecting the Right Industries and Occupations

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d d gdg g d. Id dd d g d w g, w d ddg k w d. O d w g , b d d d d. W g xd bw d-d d -d , dd g . Add w k d d b d. Md d jb g d d-d dg, d d dbk dd dg d. O d g d d. F x, wgd g d g dd g 2002. Fg a w wg d g dd. I 2008, b 60 g jb d gg. I , d -bd w d g w-wg d w xd d wg .

Fiure a - Real Wae Chanes rom 2002-2008 y Occupational Sector

-$7.00 -$6.00 -$5.00 -$4.00 -$3.00 -$2.00 -$1.00 $0.00 $1.00 $2.00 $3.

Management

Healthcare Practitioner and Technical

Protective Service

Life Physical and Social Science

Education Training and Library

Arts Design Entertainment Sports and Media

Community and Social Services

Business and Financial

Construction and Extraction

Architecture and Engineering

Computer and Mathematical

Total

Installation Maintenance and Repair

Office and Administrative Supp ort

Sales and Related

Personal Care and Service

Transportation and Material Moving

Healthcare Support

Building and Grounds Cleaning and Maintenance

Production

Farming, Fishing & Forestry

Food Preparation and Serving Related

Legal

OccupationalCategories


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T d-d d (2001-Fb 2009) d jd d (2009-2019) d d . H dd g d d d d, dj dd gd b dg dd d bq, dd.

T d g dd w b 1, g w jd 2009-2019 jb g d g

d g wk. Dd d g (NAICS d) d (SOC d) b d Adx A. k w, d g g d d g jb gw x .

Table 1: Targeted Industry Groups

Industry Group 2001 Jobs 2009 Jobs 2019 Jobs2009-19Change

% Change2009-19

Annual EPW

Pharmaceutical 16,536 14,979 16,487 1,508 10% $ 164,913

Plastics 14,484 14,805 16,771 1,966 13% $ 64,618

Industrial Machinery 6,646 9,162 11,209 2,047 22% $ 82,125

Electronic Systems 12,103 12,873 16,065 3,192 25% $ 90,537

Finance 22,944 24,871 26,303 3,424 16% $ 64,599

Business Services 34,653 56,584 68,616 16,389 41% $ 87,307

Consumer Services (GreenPotential)

29,924 33,495 39,517 6,022 18% $ 26,660

Other Consumer Services 19,518 27,258 34,762 7,504 28% $ 23,040

K-12 Education 10,291 12,843 14,647 1,804 14% $ 26,492

Total 167,099 187,057 230,913 43,856 23% $ 64,691

F d d , g b d g67 w dd.3F , k d g -d w d d d. A 26 k w d d d b 2. g b dg b d Ad E-M

3 A complete list o target occpatios b idstr grop ca be od i Appedi A.


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Table 2: Targeted Occupations

SOC Code Description2001

Jobs2009

Jobs2019

JobsChange

New& Rep.

JobsEducation Level

Production Occupations

17-2141 Mechanical engineers 4,072 3,560 3,577 17 789 Bachelor's degree

41-4011Sales representatives, wholesale andmanuacturing, technical and scienticproducts

8,221 8,527 9,091 564 2,446Moderate-term on-the-job training

41-4012Sales representatives, wholesale andmanuacturing, except technical andscientic products


51-1011First-line supervisors/managers o pro-duction and operating workers

12,103 10,148 9,912 (236) 1,952Work experience in arelated eld

49-9042 Maintenance and repair workers, general 13,904 14,340 15,471 1,131 1,484Moderate-term on-

the-job training

51-2092 Team assemblers 22,680 19,884 20,233 349 4,480Moderate-term on-the-job training

51-4011Computer-controlled machine tooloperators, metal and plastic


51-4041 Machinists 11,594 10,259 10,362 103 2,010Long-term on-the-jobtraining

51-4121 Welders, cutters, solderers, and brazers 5,617 5,194 5,417 223 1,323Long-term on-the-jobtraining

51-9061 Inspectors, testers, sorters, samplers, andweighers

15,033 9,438 8,804 (634) 1,429 Moderate-term on-the-job training

51-9111Packaging and lling machine operatorsand tenders

5,400 4,595 4,377 (218) 885Short-term on-the-jobtraining

53-7051 Industrial truck and tractor operators 8,464 6,918 6,631 (287) 1,598Short-term on-the-jobtraining

53-7064 Packers and packagers, hand 13,884 11,297 9,990 (1,307) 1,475Short-term on-the-jobtraining

Service Occupations

11-3031 Financial managers 6,409 5,939 6,507 568 1,432Degree plus workexperience

25-2021Elementary school teachers, except spe-cial education

17,664 17,576 19,143 1,567 5,404 Bachelor's degree

25-2031Secondary school teachers, except specialand vocational education

10,004 10,598 10,730 132 3,288 Bachelor's degree

25-9041 Teacher assistants 11,503 13,304 14,283 979 3,146Short-term on-the-jobtraining

Total 330,917 323,395 344,721 21,326 85,161


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Table 2: Targeted Occupations

SOC Code Description2001

Jobs2009

Jobs2019

JobsChange

New& Rep.

JobsEducation Level

31-1011 Home health aides 7,322 8,942 11,740 2,798 3,598 Short-term on-the-jobtraining

37-2011Janitors and cleaners, except maids andhousekeeping cleaners

25,044 25,463 27,519 2,056 6,931Short-term on-the-jobtraining

37-3011Landscaping and groundskeepingworkers

12,378 15,147 18,367 3,220 5,219Short-term on-the-jobtraining

39-9021 Personal and home care aides 6,365 8,864 10,829 1,965 3,467Short-term on-the-jobtraining

43-1011First-line supervisors/managers o oceand administrative support workers

13,564 12,917 13,139 222 2,888Work experience in arelated eld

43-3031Bookkeeping, accounting, and auditingclerks

20,011 21,826 23,644 1,818 5,233Moderate-term on-the-job training

43-4051 Customer service representatives 26,460 25,452 30,014 4,562 11,649Moderate-term on-the-job training

43-6011Executive secretaries and administrativeassistants

17,029 19,312 21,406 2,094 5,169Moderate-term on-the-job training

Total 330,917 323,395 344,721 21,326 85,161

W gggd d, dd g g jb, g jb gw, d 85,000 w d jb x 10 .4

A d k d g d d b d ddd

: C R P D. F dd dd d d dd, Adx B. Adx C d bk g . F dd d g d g , Ad E-M.

Media Coverage and Current Occupation Demand

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wk d.

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4 Please ote that the occpatio emplomet data i Table 2 is reported or all idstries i the regio ad ot jst the ocs idstries. Theprojected chage or these occpatios withi the ocs idstries will ot ecessaril match the projected oerall chage. I other words, there are someoccpatios that are decliig oerall bt are projected to add worers withi the ocs idstries ad liewise there are some occpatios that are pro

jected to add emplomet oerall bt are projected to loose worers withi the ocs idstries.


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. A d Mw: Mwk-A Hg Pk U d d xd dd d wg: , , d d b .

Using O*NET to Determine Competencies

I 1998, U.S. D Lb E d g Ad d O I-

Nwk, O*NE, w q qd b . T O*NE db: kwdg, k, d b (KSA). T g kwdg - 33 b-g, w gzd d 5 bd w b d dd d . F , kwdg g d Egg, Mg, d Gg. T g k 35 b-g, w dd g, dg b k, k, d - k. F , k g Rdg C, A Lg,d Q C A. T g b 52 b-g, w dgb . O b-dg w b g, EMSI zd gb d b d b b b g b b b. F , b g d Vz, DdRg, d k Sg.

T g zg O*NE d d k dd g wk Mwk S (M7) d N I g. T 120 KSA , w b wd Adx B.

Setting the Stage for Competency Analysis

UnderstandingKSAs

Uddg KSA d dbg b df. xd , Fb-g dg g d RWA Qk H :

T b (d q) wd g g, g g, - , b j d . Sk wd b w g j, w j d w Fb. Kwdg wd d g dg Fb , d bg bk /w/ wd. Cbg KSA g ww k.6

T KSA d . S x g, d x j w g; b wk d j g bd kwdg,k, d b d. O*NE b- dg b . A w d 25 bd B. T w bw 25 d 49 dd Id, d w b 50 g b Add.7 A-

dx C d bk d KSA . T dbd O*NE (://..g/) .

A g ddg KSA b wg KSA gd wd g d , k , . M , w

5 http://www.oetceter.org/cotet.html6 Competec Std Report: Qic Hit, Regioal Wororce Alliace, Ma 22, 2009.7 It shold be oted that the criteria or measrig competecies are ot aled eqall across all kSAs. Most occpatios hae higher abilitscores tha owledge or sill scores. It is sae to mae comparisos withi each competec categor, e.g., comparig a owledge score to aotherowledge score bt oe shold ot compare ales betwee owledge, sills, ad abilities e.g., comparig a owledge score to a abilit score.


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, gd w w d. I , g b w . Idg b b g b d w d d d- d. I j, EMSI d b dx d O*NE d d w . I , b d, b . F, df gz d g

g b. E q dd k d, x, d -. Hw, , EMSI b dx b d w . F , g b w w. Tg d d, KSA b, d-g g k kwdg, g k, d b g. T b dx d d dd d d Adx D. F dd w d , dg d g g w d g b d Ad E-M.

T O*NE d EMSI b dx d d d KSA. T g bd w w dd k b k d kw w d d d g, w bg w KSA d d g .

W d, d w g wk b b d d d gb .

Assessing Competencies

RWA/WIRED dd k d b d d d d, . T wkd w d d, wkd gz, d d g w gkwdg, k, d b. T dd g d w d d d w g x . T j g w (WkKd S Sk Lg R, I. ) W.

WkK jb k -wd k , w LgR, I., g , d, d d g- k qd b .8

MakingtheKSAAnalysisUsable

I d, dd d g d 67 . T, dd 120KSA b (33 kwdg , 35 k, d 52 b), d w d. I d d dw w, w b wg d RWA. T, 67 , 26 g d g w b zd . T ddd w b gd d . Td d g g wk. F, , KSAb b d g d d

. Pd d, w d.I k w g d KSA . T , -, kwdg g, k, d b b w g.

T KSA g b d w w . T g d d wg d x g

8 http://www.learigresorces.com/


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w d . F, d dd d dg (dd b KSA) wd b qd k w .

T x dd g . E dd , b d KSA b d b w 1,000 b. A , b dd

, b b d b q.


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RESEARCH RESuLTS

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Research Results

Interpreting the Graphs

I , EMSI g d KSA d g b d dd-b. T g w wkg w O*NE d b g dd d d d gg d zg. P kg d b w dd b wg 15KSA dbd Mkg KSA A Ub .

A dd d w d b 15

d d g. F , w dd g d dd d-. A dd d b, d, d d g . W wkgw O*NE , b dd g dd g. T, g g , dg , g w w d . B -g dd d g w g , w w b d w w d , w d -. W w b d w wd db , w d zd . I wd xd d bd j g , kg xb O*NE . T w dd bd g bkgd ddg d .

I , w d dd. T bx d wk d g, q g, d d x KSA b g. T g xb w g g, g w d b g d.F , Fg 1.1: Db 15 KSA V Pd O. T bx w d q g g. T d d q 25 d 75 , ; d b dd dd bx d g . F x, kg Fg 1.1 g kwdg 53, w wq 41 d q 67. A , bx 41 67. T w-k d q g. Ug x, x kwdg 79 d 25. A b , bx d wk

g, wd x ; wk , d .

T x g g. F d w d . F , Fg 1.2: 15 KSA V Idd Pd O. A d w kg w g b dd db. Rd g x . I d g b wd d . F x Fg 1.2, - 77 kwdg, g 69, d wd 51.


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RESEARCH RESuLTS

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T d d kwdg , b zd, d wd zd g. B xg g 15 w x d d x d g. F x, w dd . T b-dd d bd - dd b. T g-dd d. A -

bd g dd 50 g dd dd.

A dg d d w bw .F Fg 1.2, d wd d g 15 -, b g wd b w g. M g k d wd, b g wd d b d g d kwdg , d d g, d . S b wxg d g . O w gz w wg w (Fg ):

Fiure : Potential career pathay lo chart

KeyKSAsforProductionOccupations

R d w KSA -g :

Knowledge:Mechanical,Production&Processing,Mathematics,Education&Training,EnglishLanguage

Skills:LearningStrategies,ActiveListening,ActiveLearning,QualityControlandAnalysis,EquipmentSelection

Abilities:OralComprehension,OralExpression,Visualization,ProblemSensitivity,InformationOrdering

T bx d wk Fg 1.1 w kwdg d k g k b b bx d wk d d x -

. T b g w w b.

T dd w b. F x, w g bkg b d . Pb d , b dd w: T b w g wg k g wg. I d g b, gzg b. O*NE d d Adx B.F, bd d w d g w ddg x. Adx C d x ddg . F x, - b w 46 d b b : Rgz


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RESEARCH RESuLTS

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ggd w wk.

I Fg 1.1, w w x wk, w d . Eq- S w w d 4 d Vz w w d 8 d b -: Id k d O d Pk d Pkg, Hd, . Tg

w , KSA w 15 . d wd k q dd d d g.

Fiure 1.1: Distriution o op 15 KSA Values or Prouction Occupations

34

6

23

13

2

47

31

47

31 33

41 39

34

36

21

8285

71 70

62

7883

76

70

78

64 6459 61 61

58

47

50

45

39

65

60

63

5558 56 56

50 4846

Knowledge Skills Abilities

0

10

20

30

40

50

60

70

80

90

CustomerandPersonalService

Clerical

EnglishLanguage

Mathematics

ComputersandElectronics

ActiveListening

Monitoring

ReadingComprehension

ServiceOrientation

OralComprehension

OralComprehension

OralExpression

WrittenComprehension

DeductiveReasoning

WrittenExpression

Level

Fg 1.2 g 1.4 d xb dd w d g. T d bk g b , w d g .

T g Fg 1.2 d wk w dd. Wd d - g, b dd . I bgg wd d kg b g, ddwd q g d, g, d k d.

T d g d Fg 1.3 bd d d d. A d d , b b k d b g. W , g dg kwdg g M, Pd d Pg, dM.

T d g d Fg 1.4 z wk w z q d gd. S KSA db g. T d ddg w b. F x, w dd d, b d - .


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RESEARCH RESuLTS

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Fiure 1.2: op 15 KSA Values or Iniviual Prouction Occupations, Group One

Fiure 1.3: op 15 KSA Values or Iniviual Prouction Occupations, Group o

Fiure 1.4: op 15 KSA Values or Iniviual Prouction Occupations, Group hree


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RESEARCH RESuLTS

17

Key KSAs for Service Occupations

R w KSA g:

Kwdg: C d P S, C, Eg Lgg, M, C d E

Sk: A Lg, Mg, Rdg C, S O, A Lg

Ab: O C, O Ex, W C, Dd Rg, W Ex

T bx d wk Fg 1.5 d , kwdg b -w, w d d . F, g, k d b g d d b . Ig, b - b (.., b b d d ), O Cd O Ex, g g g d . O KSA w d d; Eg gg kwdg w g d d. T g kwdg M bw w g, g

d x d w d Fg 1.8. Add,A Lg d A Lg k g d d .

Fiure 1.5: Distriution o op 15 KSA Values or Service Occupations

34

6

23

13

2

47

31

47

31 33

41 3934 36

21

8285

71 70

62

7883

76

70

78

64 6459 61 61

58

47

50

45

39

65

60

63

5558 56 56

50 4846

Knowledge Skills Abilities

0

10

20

30

40

50

60

70

80

90

CustomerandPersonalService

Clerical

EnglishLanguage

Mathematics

ComputersandElectronics

ActiveListening

Monitoring

ReadingComprehension

ServiceOrientation

OralComprehension

OralComprehension

OralExpression

WrittenComprehension

DeductiveReasoning

WrittenExpression

Level

A d , d w g , wg g b d/ w. T w Fg 1.6 w

, , d d . F g d KSA .Fg 1.7 w d , w d d. T x k A Lg, Mg, d Rdg C.

T d d Fg 1.8 w kwdg b g k db . O dd b- jb, d, d, j, d d-g wk k d b q d dd. T g d


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RESEARCH RESuLTS

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Fg 1.9 w g dg b bw , bkkg k, d- .

Fiure 1.6: op 15 KSA Values or Iniviual Service Occupations, Group One

Fiure 1.7: op Fiteen KSA Values or Iniviual Service Occupations, Group o


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RESEARCH RESuLTS

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Fiure 1.8: op 15 KSA Values or Iniviual Service Occupations, Group hree

Fiure 1.9: op 15 KSA Values or Iniviual Service Occupations, Group Four


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RESEARCH RESuLTS

20

Company Feedback ResultsA dd d, w- dbk w dd w d d d g. T g (, d d g) d g. C w dd d

selectedfromaDun&BradstreetdatabaseaccordingtotheirprimaryNAICScode.Fromanarrowedlist,EMSIrep- d d d d w. I ,x 130 w d d x w dd. T d d d wg:P Mg; P Mg; E S Mg; C S (GP); C S, O; d Ed. I , d dd KSA -b , w x . Ab d g dbd bw.

PharmaceuticalManufacturing

I d, d xd k w ; d wk; - g; d kgg d g . O dd KSA, bd k kd . Kwdg d bw w ,ddg d kwdg . F x, d d g kwdg kgg d g d d wk. Td x gw x 5-10 .

PlasticsManufacturing

I , dd w dd d , dg wg: d wk; , d ; k d kg; kgg dg ; ; - ; d xdg d dwg . W , w dd jb . K - d w w kwdg , w b . O kwdg d w d d

d g b g g d .

T d d , wk w d d , x - (.g., ). I dd, w x gw x 5-10 ,dg g .

AdvancedElectronicSystemsManufacturing

I dd g , d dd 11 15 k - ( b).

Occupation

Electrical ad electroic eqipmet assemblers Machiists

Electroics egieers, ecept compter Electrical egieers

Mechaical egieers Compter sotware egieers, applicatios

Electrical ad electroic egieerig techicias Compter sotware egieers, sstems sotware

Firstlie sperisors/maagers o prodctio ad operat

ig worers Compter hardware egieers

Idstrial egieers


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RESEARCH RESuLTS

21

T dd k d b b kd , w kw-dg b w dd dd . O d xd bg b d, g wk , g d d q , w w df . T d x gw x 5-10 d wd k dg .

ConsumerServices(GreenPotential)

T d d d b dd d g, : j d ; d d kg; d - g. T -d xd g d x b .T d dd g k b . T kwdg g d g dg . Kwdg b d ; d ; d kwdg w d , w kwdg d d d g . T d xd df g d d j. F, d x d gw d d g.

Consumer Services, Other

T wd d d d g . O g - dd, d d w ( b bw).

Occupation

Home health aides

Persoal ad home care aides

Registered rses

Licesed practical ad licesed ocatioal rses

Child, amil, ad school social worers

nrsig aides, orderlies, ad attedats

Social ad commit serice maagers

W b , b w kd . S w g b k d kwdg, g w d d, d, d g d. T d xd g, d gwg d g wk . Ng d d d w d .

Education

T d dd g 12 gd. T d d d - g kdg d . W dd , - d w b. Ab b kd d , x w , w kd w . A k b w kd . G d kwdg b bw d g , ggkd w . Pg, Eg gg, d d d g w dd d . T w d x gw x 5 10 .


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RESEARCH RESuLTS

22

Implications and ApplicationsI wg , x w g d kg, bdg-g g, d dg b. I dd, d d gg w d d --gd d.

ImplicationsforPrimaryandSecondaryEducators

T g bw kwdg, k, d b g gd d d d d b d w dd. Y d , g x.O b dd. B d- d wk d d b x g d d k wk, d d .

O d, d b w dd b g. O d, b- gg w g x kwdg, k, d b w w b . A L Pz, d U Ak kd, B dd g b. B d g dd . Fg k KSA d d d bdg g.

A d , d b d d . T M, Eg Lgg, A Lg, A Lg, O C d OEx, d k bdk KSA wk g d . T d b dd d wk d gd .

Eq , w d w w . W g x g -g dgg d g. T d dd d- d bw dd d , d d d kwdg, k, d b. T

; , d, x, g, d g.

Ug gg gd g . I g gd d bw 200 d 300 d. M g g d g d g. Y kb b g d wg xd d g b g. Ud-dg w . T d , w, w d d.

T w g. T d b d w d wg b g. T dg d k d. - d, bg g dg d, b d d-

. T d d dd bw g d d, g dd d.

T d w bw d d d g b . A gd wd b g d d gd g g ggz.


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RESEARCH RESuLTS

23

ImplicationsforPost-SecondaryEducators

C g d bw dd d g- g . Y g bw bw d qk g dd k bw d-d d d d d g. P g kg , gg b qd . d, d d

bdg w . Fg d d . S,g kwdg g d (.g., , Eg, ) f; kwdg d bbd w k d b g -d gd b d.

b. Dg w d gd, qd w k - d, k . W w j-- d d gd d b d , g dgg d g db. Y gg xb d bw d dd w d g . Fg d d wd j-- -d. A g -d d d g x w d d w d dg .

T -d d wk w b x w w. T w g -d d. I d-d w w d, d g d b .

ImplicationsforEmployers

E df g d. T g x. A w d , w d d db .Lg d g g. S d dz , w-, d . Y g d dz g jb gw kg .

Fg g wk d . T g wk bg d d g g d d . A b b w g g wk kwdg,k d b, w b x dg d. T d wk w w g, SHRM, wd g d d.

ImplicationsforWorkforceDevelopment

Wk d d d gg g -ggg wk w bdd g b d . Ig, jb wk d g d wk w w. T w . F, w d dd wk gg d. Sd, w d w -gg wk w gg g.

Cg d d w w w. S, d d dd dd w w . Wk d b w d d b x d dd g , , d - w dd wk. B g d gd w, wk d -


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RESEARCH RESuLTS

24

d d b x g d gg .

PotentialImplementationStrategies

T j , , d d d x wk Qk H

. Dg w d d g wk . S wq b gz d bd. T b gg (.., g d b d j, , d gg xd g ). T b b, b, d b.

R q d, dg, d . I g b d -, b d g .

S q . T g d g dg g d xd, , g g. Ed d wk d b d q g , d- . T g d w z dg- g d g w dg g g .

Sb k . B d dd w d d g g . T dd g g. T b gd, d g d, d dd .

T wg w g d d g g g :

1. Wk w g d j d x g gd g .

2. Eb b g Rg Wk A, -d d, d w d g dd . T b wd g w -gg w dd wk.

3. Eb dg g RWA, -d d, d w d g dd . T dg wd d d - gg d .


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25

Conclusions

T g d g w wg:

1. d d b RWA dg w Mwk 7 d N- I g

2. x wd g d d d g d d w g dg k -dd

3. d -dd wd w d dd/.

A wd wd d d g w dd g . T d d g g gwd x. M b, dg b d b dd/ g wk d g k b , bd g, d wk, d d gb .

T d w b zg d d d g w g dg dg w bg g d. I dd,

d w g gw, d, d gb . L, k w , d w d g dg k . W ddg -d g , d wk w k w , b gd d dg .

T dbk ddd g d dg. E w dd . T dbk dd bkd gg b d wk d g g.

Note on Appendices: I Ad E-M, d d g d . A , g w dg KSA. E d g ddg g d w g. A b g - d g , w g .


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APPEnDIx A: FOCuS InDuSTRy GROuPS AnD FOCuS OCCuPATIOnS SuMMARy

26

Appendix A: Focus

Industry Groups and FocusOccupations Summary

T wg b xb d d EMSI d d. T

d d , d w d d . P k d .

ProductionIndustries&Occupations

Production IndustryCluster

NAICS Description SOC Description

PharmaceuticalManuacturing

325411 Medicinal and botanical mg. 11-9199 Managers, all other

325412 Pharmaceutical preparation mg. 19-2031 Chemists

13-1199 Business operation specialists, all other

49-9042Maintenance and repair workers,general

51-2092 Team assemblers



51-9023Mixing and blending machine setters,operators, and tenders

41-4011

Sales representatives, wholesale and

manuacturing, technical and scienticproducts

Plastics Manuacturing 326112Plastics packaging lm and sheetmg.

51-4072Molding, coremaking, and castingmachine setters, operators, and tenders,metal and plastic

326130Laminated plastics plate, sheet,and shapes mg.



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Production IndustryCluster


326140 Polystyrene oam product mg. 51-9061Inspectors, testers, sorters, samplers,and weighers

326150Urethane and other oam productmg. 51-4031

Cutting, punching, and press machine

setters, operators, and tenders, metaland plastic

326160 Plastics bottle mg. 51-4011Computer-controlled machine tooloperators, metal and plastic

326199 All other plastics product mg. 51-2092 Team assemblers

53-7064 Packers and packagers, hand



51-1011 First-line supervisors/managers o pro-duction and operating workers

51-4021Extruding and drawing machine set-ters, operators, and tenders, metal andplastic

53-7051 Industrial truck and tractor operators

Industrial MachineryManuacturing

333111Farm machinery and equipmentmg.

51-2031 Engine and other machine assemblers

333120 Construction machinery mg.

333612Speed changer, drive, and gearmg.

333613 Mechanical power transmissionequipment mg.

51-2092 Team assemblers



51-4031Cutting, punching, and press machinesetters, operators, and tenders, metaland plastic

51-9061Inspectors, testers, sorters, samplers,and weighers

17-3013 Mechanical draters17-2141 Mechanical engineers

51-4121 Welders, cutters, solderers, and brazers

51-2031 Engine and other machine assemblers

17-2112 Industrial engineers

53-7062Laborers and reight, stock, and materialmovers, hand


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29

Service IndustryCluster


561790Other services to buildings anddwellings


37-3011Landscaping and groundskeeping

workers

37-2021 Pest control workers

37-3012Pesticide handlers, sprayers, and appli-cators, vegetation

53-7081Reuse and recyclable materialcollectors

Other Consumer Services 623311Continuing care retirementcommunities

31-1011 Home health aides

623312 Homes or the elderly 39-9021 Personal and home care aides

624120 Services or the elderly and disabled 29-1111 Registered nurses

624190 Other individual and amily services 29-2061 Licensed practical and licensed voca-tional nurses

21-1093 Social and human service assistants

21-1021 Child, amily, and school social workers

31-1012 Nursing aides, orderlies, and attendants

11-9151 Social and community service managers

K-12 Education* 611110Elementary and Secondary Schools,(private)

25-2021Elementary school teachers, exceptspecial education

920000 State Government 25-9041 Teacher assistants

25-2031Secondary school teachers, except

special and vocational education

25-2022Middle school teachers, except specialand vocational education

25-3099 Teachers and instructors, all other

* As preiosl metioed the k12 edcatio sector is ot separated rom the state goermet sector ad is thereore hard to diferetiate i tpicalidstr categories. To determie the occpatios tpicall cotaied i this idstr, the athors sed the stag patters rom the priate elemetarad secodar schools idstr.


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APPEnDIx B: knOWLEDGE, SkILL AnD ABILITy DESCRIPTIOnS

30

Appendix B: Knowledge, Skill

and Ability Descriptions

T wg b b d 120 kwdg, k, d b g.9T dd w kwdg d k d b b-dg, d, g . T d d gz .O*NE d x d , .

T b b x. B b, b gd d g-d g, dd b, d g b w- , dd g g.

KNOWLEDGE Organized sets o principles and acts applying in general domains

Business and ManagementKnowledge o principles and acts related to business administration and accounting, human and mate-rial resource management in organizations, sales and marketing, economics, and oce inormation andorganizing systems

Administration andManagement

Knowledge o business and management principles involved in strategic planning, resource allocation,human resources modeling, leadership technique, production methods, and coordination o people andresources.

ClericalKnowledge o administrative and clerical procedures and systems such as word processing, manag-ing les and records, stenography and transcription, designing orms, and other oce procedures andterminology.

Economics and AccountingKnowledge o economic and accounting principles and practices, the nancial markets, banking, and theanalysis and reporting o nancial data.

Sales and MarketingKnowledge o principles and methods or showing, promoting, and selling products or services. Thisincludes marketing strategy and tactics, product demonstration, sales techniques, and sales controlsystems.

Customer and PersonalService

Knowledge o principles and processes or providing customer and personal services. This includes cus-tomer needs assessment, meeting quality standards or services, and evaluation o customer satisaction.

Personnel and HumanResources

Knowledge o principles and procedures or personnel recruitment, selection, training, compensationand benets, labor relations and negotiation, and personnel inormation systems.

Manuacturing andProduction

Knowledge o principles and acts related to the production, processing, storage, and distribution omanuactured and agricultural goods

Production and ProcessingKnowledge o raw materials, production processes, quality control, costs, and other techniques or maxi-mizing the eective manuacture and distribution o goods.

Food ProductionKnowledge o techniques and equipment or planting, growing, and harvesting ood products (bothplant and animal) or consumption, including storage/handling techniques.

9 O*net Competec Descriptors. From http://olie.oetceter.org accessed Je 30, 2009.


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Engineering andTechnology

Knowledge o the design, development, and application o technology or specic purposes.

Computers and ElectronicsKnowledge o circuit boards, processors, chips, electronic equipment, and computer hardware and sot-

ware, including applications and programming.

Engineering andTechnology

Knowledge o the practical application o engineering science and technology. This includes applyingprinciples, techniques, procedures, and equipment to the design and production o various goods andservices.

DesignKnowledge o design techniques, tools, and principles involved in production o precision technicalplans, blueprints, drawings, and models.

Building and ConstructionKnowledge o materials, methods, and the tools involved in the construction or repair o houses, build-ings, or other structures such as highways and roads.

Mechanical Knowledge o machines and tools, including their designs, uses, repair, and maintenance.

Mathematics and ScienceKnowledge o the history, theories, methods, and applications o the physical, biological, social, math-ematical, and geography

Mathematics Knowledge o arithmetic, algebra, geometry, calculus, statistics, and their applications.

PhysicsKnowledge and prediction o physical principles, laws, their interrelationships, and applications tounderstanding fuid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

ChemistryKnowledge o the chemical composition, structure, and properties o substances and o the chemicalprocesses and transormations that they undergo. This includes uses o chemicals and their interactions,danger signs, production techniques, and disposal methods.

BiologyKnowledge o plant and animal organisms, their tissues, cells, unctions, interdependencies, and interac-tions with each other and the environment.

PsychologyKnowledge o human behavior and perormance; individual dierences in ability, personality, andinterests; learning and motivation; psychological research methods; and the assessment and treatmento behavioral and aective disorders.

Sociology andAnthropology

Knowledge o group behavior and dynamics, societal trends and infuences, human migrations, ethnic-ity, cultures and their history and origins.

GeographyKnowledge o principles and methods or describing the eatures o land, sea, and air masses, includingtheir physical characteristics, locations, interrelationships, and distribution o plant, animal, and humanlie.

Health ServicesKnowledge o principles and acts regarding diagnosing, curing, and preventing disease, and improvingand preserving physical and mental health and well-being

Medicine and DentistryKnowledge o the inormation and techniques needed to diagnose and treat human injuries, diseases,and deormities. This includes symptoms, treatment alternatives, drug properties and interactions, andpreventive health-care measures.

Therapy and CounselingKnowledge o principles, methods, and procedures or diagnosis, treatment, and rehabilitation o physi-cal and mental dysunctions, and or career counseling and guidance.

Education and Training Knowledge o principles and methods or curriculum and training design, teaching and instruction orindividuals and groups, and the measurement o training eects.

Arts and HumanitiesKnowledge o acts and principles related to the branches o learning concerned with human thought,language, and the arts.

English LanguageKnowledge o the structure and content o the English language including the meaning and spelling owords, rules o composition, and grammar.

Foreign LanguageKnowledge o the structure and content o a oreign (non-English) language including the meaning andspelling o words, rules o composition and grammar, and pronunciation.


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Fine ArtsKnowledge o the theory and techniques required to compose, produce, and perorm works o music,dance, visual arts, drama, and sculpture.

History and Archeology Knowledge o historical events and their causes, indicators, and eects on civilizations and cultures.

Philosophy and TheologyKnowledge o dierent philosophical systems and religions. This includes their basic principles, values,ethics, ways o thinking, customs, practices, and their impact on human culture.

Law and Public SaetyKnowledge o regulations and methods or maintaining people and property ree rom danger, injury,or damage; the rules o public conduct established and enorced by legislation, and the political processestablishing such rules.

Public Saety and SecurityKnowledge o relevant equipment, policies, procedures, and strategies to promote eective local, state,or national security operations or the protection o people, data, property, and institutions.

Law and GovernmentKnowledge o laws, legal codes, court procedures, precedents, government regulations, executiveorders, agency rules, and the democratic political process.

Communications Knowledge o the science and art o delivering inormation

TelecommunicationsKnowledge o transmission, broadcasting, switching, control, and operation o telecommunications

systems.Communications andMedia

Knowledge o media production, communication, and dissemination techniques and methods. Thisincludes alternative ways to inorm and entertain via written, oral, and visual media.

TransportationKnowledge o principles and methods or moving people or goods by air, rail, sea, or road, including therelative costs and benets.

SKILLS Developed capacities that acilitate learning or the more rapid acquisition oknowledge.

Basic Skills Developed capacities that acilitate learning or the more rapid acquisition o knowledge

ContentBackground structures needed to work with and acquire more specic skills in a variety o dierentdomains

Reading Comprehension Understanding written sentences and paragraphs in work related documents.

Active ListeningGiving ull attention to what other people are saying, taking time to understand the points being made,asking questions as appropriate, and not interrupting at inappropriate times.

Writing Communicating eectively in writing as appropriate or the needs o the audience.

Speaking Talking to others to convey inormation eectively.

Mathematics Using mathematics to solve problems.

Science Using scientic rules and methods to solve problems.

Process SkillsProcedures that contribute to the more rapid acquisition o knowledge and skill across a variety odomains

Critical Thinking Using logic and reasoning to identiy the strengths and weaknesses o alternative solutions, conclusionsor approaches to problems.

Active LearningUnderstanding the implications o new inormation or both current and uture problem-solving anddecision-making.

Learning StrategiesSelecting and using training/instructional methods and procedures appropriate or the situation whenlearning or teaching new things.

MonitoringMonitoring/Assessing perormance o yoursel, other individuals, or organizations to make improve-ments or take corrective action.


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Cross-Functional Skills Developed capacities that acilitate perormance o activities that occur across jobs

Social Skills Developed capacities used to work with people to achieve goals

Social Perceptiveness Being aware o others' reactions and understanding why they react as they do.Coordination Adjusting actions in relation to others' actions.

Persuasion Persuading others to change their minds or behavior.

Negotiation Bringing others together and trying to reconcile dierences.

Instructing Teaching others how to do something.

Service Orientation Actively looking or ways to help people.

Complex Problem SolvingSkills

Developed capacities used to solve novel, ill-dened problems in complex, real-world settings

Complex Problem SolvingIdentiying complex problems and reviewing related inormation to develop and evaluate options andimplement solutions.

Technical Skil ls Developed capacities used to design, set-up, operate, and correct malunctions involving application omachines or technological systems

Operations Analysis Analyzing needs and product requirements to create a design.

Technology Design Generating or adapting equipment and technology to serve user needs.

Equipment Selection Determining the kind o tools and equipment needed to do a job.

Installation Installing equipment, machines, wiring, or programs to meet specications.

Programming Writing computer programs or various purposes.

Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.

Operation and Control Controlling operations o equipment or systems.

Equipment Maintenance Perorming routine maintenance on equipment and determining when and what kind o maintenance isneeded.

Troubleshooting Determining causes o operating errors and deciding what to do about it.

Repairing Repairing machines or systems using the needed tools.

Quality Control Analysis Conducting tests and inspections o products, services, or processes to evaluate quality or perormance.

Systems Skills Developed capacities used to understand, monitor, and improve socio-technical systems

Judgment and DecisionMaking

Considering the relative costs and benets o potential actions to choose the most appropriate one.

Systems AnalysisDetermining how a system should work and how changes in conditions, operations, and the environ-ment will aect outcomes.

Systems EvaluationIdentiying measures or indicators o system perormance and the actions needed to improve or correctperormance, relative to the goals o the system.

Resource ManagementSkills

Developed capacities used to allocate resources eciently

Time Management Managing one's own time and the time o others.

Management o FinancialResources

Determining how money will be spent to get the work done, and accounting or these expenditures.

Management o MaterialResources

Obtaining and seeing to the appropriate use o equipment, acilities, and materials needed to do certainwork.


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Management o PersonnelResources

Motivating, developing, and directing people as they work, identiying the best people or the job.

ABILITIES Enduring attributes o the individual that inuence perormance

Cognitive Abilities Abilities that infuence the acquisition and application o knowledge in problem solving

Verbal Abilities Abilities that infuence the acquisition and application o verbal inormation in problem solving

Oral ComprehensionThe ability to listen to and understand inormation and ideas presented through spoken words andsentences.

Written Comprehension The ability to read and understand inormation and ideas presented in writing.

Oral Expression The ability to communicate inormation and ideas in speaking so others will understand.

Written Expression The ability to communicate inormation and ideas in writing so others will understand.

Idea Generation and Rea-soning Abilities Abilities that infuence the application and manipulation o inormation in problem solving

Fluency o IdeasThe ability to come up with a number o ideas about a topic (the number o ideas is important, not theirquality, correctness, or creativity).

OriginalityThe ability to come up with unusual or clever ideas about a given topic or situation, or to develop cre-ative ways to solve a problem.

Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the prob-lem, only recognizing there is a problem.

Deductive Reasoning The ability to apply general rules to specic problems to produce answers that make sense.

Inductive ReasoningThe ability to combine pieces o inormation to orm general rules or conclusions (includes nding arelationship among seemingly unrelated events).

Inormation Ordering The ability to arrange things or actions in a certain order or pattern according to a specic rule or set orules (e.g., patterns o numbers, letters, words, pictures, mathematical operations).

Category Flexibility The ability to generate or use dierent sets o rules or combining or grouping things in dierent ways.

Quantitative Abilities Abilities that infuence the solution o problems involving mathematical relationships

Mathematical Reasoning The ability to choose the right mathematical methods or ormulas to solve a problem.

Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.

Memory Abilities related to the recall o available inormation

Memorization The ability to remember inormation such as words, numbers, pictures, and procedures.

Perceptual Abilities Abilities related to the acquisition and organization o visual inormation

Speed o Closure The ability to quickly make sense o, combine, and organize inormation into meaningul patterns.

Flexibility o ClosureThe ability to identiy or detect a known pattern (a gure, object, word, or sound) that is hidden in otherdistracting material.

Perceptual SpeedThe ability to quickly and accurately compare similarities and dierences among sets o letters, numbers,objects, pictures, or patterns. The things to be compared may be presented at the same time or one aterthe other. This ability also includes comparing a presented object with a remembered object.

Spatial Abilities Abilities related to the manipulation and organization o spatial inormation

Spatial OrientationThe ability to know your location in relation to the environment or to know where other objects are inrelation to you.


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VisualizationThe ability to imagine how something will look ater it is moved around or when its parts are moved orrearranged.

Attentiveness Abilities related to application o attention

Selective Attention The ability to concentrate on a task over a period o time without being distracted.

Time SharingThe ability to shit back and orth between two or more activities or sources o inormation (such asspeech, sounds, touch, or other sources).

Psychomotor Abilities Abilities that infuence the capacity to manipulate and control objects

Fine Manipulative Abilities Abilities related to the manipulation o objects

Arm-Hand SteadinessThe ability to keep your hand and arm steady while moving your arm or while holding your arm andhand in one position.

Manual DexterityThe ability to quickly move your hand, your hand together with your arm, or your two hands to grasp,manipulate, or assemble objects.

Finger DexterityThe ability to make precisely coordinated movements o the ngers o one or both hands to grasp,manipulate, or assemble very small objects.

Control Movement Abilities Abilities related to the control and manipulation o objects in time and space

Control Precision The ability to quickly and repeatedly adjust the controls o a machine or a vehicle to exact positions.

Multilimb CoordinationThe ability to coordinate two or more limbs (or example, two arms, two legs, or one leg and one arm)while sitting, standing, or lying down. It does not involve perorming the activities while the whole bodyis in motion.

Response OrientationThe ability to choose quickly between two or more movements in response to two or more dierentsignals (lights, sounds, pictures). It includes the speed with which the correct response is started with thehand, oot, or other body part.

Rate ControlThe ability to time your movements or the movement o a piece o equipment in anticipation o changesin the speed and/or direction o a moving object or scene.

Reaction Time and SpeedAbilities Abilities related to speed o manipulation o objects

Reaction TimeThe ability to quickly respond (with the hand, nger, or oot) to a signal (sound, light, picture) when itappears.

Wrist-Finger Speed The ability to make ast, simple, repeated movements o the ngers, hands, and wrists.

Speed o Limb Movement The ability to quickly move the arms and legs.

Physical Abilities Abilities that infuence strength, endurance, fexibility, balance and coordination

Static Strength The ability to exert maximum muscle orce to lit, push, pull, or carry objects.

Explosive StrengthThe ability to use short bursts o muscle orce to propel onesel (as in jumping or sprinting), or to throwan object.

Dynamic Strength

The ability to exert muscle orce repeatedly or continuously over time. This involves muscular endurance

and resistance to muscle atigue.

Trunk StrengthThe ability to use your abdominal and lower back muscles to support part o the body repeatedly orcontinuously over time without 'giving out' or atiguing.

Endurance The ability to exert onesel physically over long periods without getting out o breath

Stamina The ability to exert yoursel physically over long periods o time without getting winded or out o breath.

Flexibility, Balance, andCoordination

Abilities related to the control o gross body movements


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Extent Flexibility The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

Dynamic Flexibility The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

Gross Body CoordinationThe ability to coordinate the movement o your arms, legs, and torso together when the whole body is in

motion.

Gross Body Equilibrium The ability to keep or regain your body balance or stay upright when in an unstable position.

Sensory Abilities Abilities that infuence visual, auditory and speech perception

Visual Abilities Abilities related to visual sensory input

Near Vision The ability to see details at close range (within a ew eet o the observer).

Far Vision The ability to see details at a distance.

Visual Color Discrimination The ability to match or detect dierences between colors, including shades o color and brightness.

Night Vision The ability to see under low light conditions.

Peripheral Vision The ability to see objects or movement o objects to one's side when the eyes are looking ahead.

Depth Perception The ability to judge which o several objects is closer or arther away rom you, or to judge the distancebetween you and an object.

Glare Sensitivity The ability to see objects in the presence o glare or bright lighting.

Auditory and SpeechAbilities

Abilities related to auditory and oral input

Hearing Sensitivity The ability to detect or tell the dierences between sounds that vary in pitch and loudness.

Auditory Attention The ability to ocus on a single source o sound in the presence o other distracting sounds.

Sound Localization The ability to tell the direction rom which a sound originated.

Speech Recognition The ability to identiy and understand the speech o another person.

Speech Clarity The ability to speak clearly so others can understand you.


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APPEnDIx C: SCORES AnD SCALE AnCHORS FOR TOP FIFTEEn kSAS

37

Appendix C: Scores and ScaleAnchors for Top Fifteen KSAs

I dd qg , O*NE d 10 . T d b d x k wd bqd d k w dd d g . I wg b dd d dd -g . T dd d -wd b d g .

ProductionOccupations:Knowledge

Knowledge Median Score Scale Anchor Scale Anchor Value

Mechanical 54 Replace a valve on a steam pipe 57

Production and Processing 48 Supervise an appliance assembly line 57

Mathematics 42Analyze data to determine areas with the highestsales

Education and Training 41 Show someone how to bowl 57

English Language 40 Write a thank-you note 57

ProductionOccupations:Skills

Skills Median Score Scale Anchor Scale Anchor Value

Learning Strategies 54Identiy an alternative approach that might helptrainees who are having diculties

57

Active Listening 52 Answer inquiries regarding credit reerences 57

Active Learning 52Determine the impact o new menu changes on arestaurant's purchasing requirements

57

Quality Control Analysis 51Measure new part requisitions or tolerance tospecications

57

Equipment Selection 51Choose a sotware application to use to completea work assignment

57

10 O*net Scale Achors. From http://olie.oetceter.org accessed Agst 18, 2009.


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38

ProductionOccupations:Abilities

Ability Median Score Scale Anchor Scale Anchor Value

Oral Comprehension 50Understand a coach's oral instructions or asport

57

Oral Expression 49 Give instructions to a lost motorist 57

Visualization 47Follow a diagram to assemble a metal stor-age cabinet

57

Problem Sensitivity 46Recognize that an unplugged lamp won'twork

57

Inormation Ordering 46 Follow the correct steps to make change 28

ServiceOccupations:KnowledgeKnowledge Median Score Scale Anchor Scale Anchor Value

Customer and Personal Service 55Work as a day care aide supervising 10children

57

Clerical 54 Type 30 words per minute 42

English Language 51 Edit a eature article in a local newspaper 57

Mathematics 50

Analyze data to determine areas with the

highest sales 57

Computers and Electronics 47 Use a word processor 42

Service Occupations: SkillsFirst Tier- Advanced


Active Listening 66 Answer inquiries regarding credit reerences 57

Monitoring 63Monitor a meeting's progress and revise theagenda to ensure that important topics arediscussed

57

Reading Comprehension 63Read a memo rom management describingnew personnel policies

57

Service Orientation 63Make fight reservations or customers, usingan airline reservation system

57


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39


Active Learning 61Determine the impact o new menu changeson a restaurant's purchasing requirements

57

ServiceOccupations:Abilities

Ability Median Score Scale Anchor Scale Anchor Value

Oral Comprehension 57Understand a coach's oral instructions or asport

57

Oral Expression 57 Give instructions to a lost motorist 57

Written Comprehension 54 Understand signs on the highway 57

Deductive Reasoning 49 Know that a stalled car can coast downhill 28

Written Expression 48Write a note to remind someone to take oodout o the reezer

57


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APPEnDIx D: TOP OCCuPATIOnS WITH TRAnSFE RABLE kSAS

40

Appendix D: Top

Occupations withTransferable KSAs

T wg w b d b w gd -

. T w d bd d w 15 KSA g. T g xb b KSA b-d dg b . S w b-d x g 5, d x 15. T w g b w k qd d d . T 15 dd g .

PRODUCTION

O*Net SOC Description Knowledge Skills Abilities Total

51-2022.00 Electrical and Electronic Equipment Assemblers 5 4 5 14

51-4192.00 Lay-Out Workers, Metal and Plastic 5 4 5 14

51-9195.07 Molding and Casting Workers 3 5 5 13

51-2011.00Aircrat Structure, Suraces, Rigging, and SystemsAssemblers

4 4 5 13

51-2023.00 Electromechanical Equipment Assemblers 5 3 5 13

17-3027.00 Mechanical Engineering Technicians 5 3 5 13

51-2093.00 Timing Device Assemblers, Adjusters, and Calibrators 5 3 5 13

17-3012.01 Electronic Draters 5 4 4 13

17-2072.00 Electronics Engineers, Except Computer 5 3 5 13

51-9195.03 Stone Cutters and Carvers, Manuacturing 3 5 5 13

SERVICES

O*Net SOC Description Knowledge Skills Abilities Total

11-3011.00 Administrative Services Managers 5 5 5 15

43-6013.00 Medical Secretaries 5 5 5 15

43-4041.01 Credit Authorizers 5 5 5 15


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APPEnDIx D: TOP OCCuPATIOnS WITH TRAnSFE RABLE kSAS

41

SERVICES

43-3071.00 Tellers 5 5 5 15

43-3041.00 Gaming Cage Workers 5 5 5 15

29-1121.00 Audiologists 5 5 5 15

13-1072.00 Compensation, Benets, and Job Analysis Specialists 5 5 5 15

43-4031.03 License Clerks 5 5 5 15

29-1124.00 Radiation Therapists 5 5 5 15

13-2061.00 Financial Examiners 5 4 5 14


44/80

APPEnDIx E: PHARMACEuTICAL MAnuFACTuRInG

42

Appendix E: Pharmaceutical

Manufacturing

T dx d g d g d bq .Bx d wk d d wg db KSA g dd.

IndustryTrends&Projections

NAICS Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19

Change09-'19 %

Change2009 EPW

325411 Medicinal and botanical mg. 114 320 509 189 59% $89,006

325412 Pharmaceutical preparation mg. 16,422 14,659 15,978 1,319 9% $166,570

Total 16,536 14,979 16,487 1,508 10% $164,913

OccupationTrends&Projections

SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19

Change09-'19 %

Change% o

Industry

51-9111Packaging and lling machine opera-tors and tenders

672 712 713 1 0% 5%


557 601 667 66 11% 4%

19-2031 Chemists 423 539 539 0 0% 4%

51-9023Mixing and blending machine setters,operators, and tenders

380 431 480 49 11% 3%

51-1011

First-line supervisors/managers o

production and operating workers 496 398 443 45 11% 3%

41-4011Sales representatives, wholesale andmanuacturing, technical and scien-tic products

416 368 410 42 11% 2%

51-2092 Team assemblers 375 312 347 35 11% 2%

Total 3,319 3,361 3,598 238 7% 22%


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43

Fiure e.1: Distriution o op Fiteen KSA Values or Pharmaceuticals Occupations

5149 49 48 45

62 61

60 59 59 5756

5151 51

35

20

31

37

30

48

39

44 4441

45 45

3943

41

69

79

64

59

82

77

82

7675

78

82

7573

64

71

0

10

20

30

40

50

60

70

80

90

Production

and

Processing

Mechanical

Mathematics

Education

and

Trainin

g

Customerand

PersonalSe

rvice

Coordination

Reading

Comprehension

ActiveLear

ning

Monitoring

ActiveListe

ning

Oral

Comprehension

OralExpression

Written

Comprehension

Information

Order

ing

Deductive

Reaso

ning

Title

Fiure e.2: op 15 KSA Values or Iniviual Pharmaceuticals Occupations, Group One


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44

Fiure e.3: Fiteen KSA Values or Iniviual Pharmaceuticals Occupations, Group o


47/80

APPEnDIx F: PLASTIC MAnuFACTuRInG

45

Appendix F: Plastic

Manufacturing

T dx d g d g d bq . Bx dwk d d wg db KSA g dd.



Change09-'19 %

Change2009 EPW

326112 Plastics packaging lm and sheet mg. 198 201 320 119 59% $59,991

326130Laminated plastics plate, sheet, andshapes mg.

425 138 273 135 98% $51,992

326140 Polystyrene oam product mg. 51 312 364 52 17% $44,087

326150Urethane and other oam productmg.

92 157 284 127 81% $52,073

326160 Plastics bottle mg. 495 567 753 186 33% $51,327326199 All other plastics product mg. 13,223 13,430 14,777 1,347 10% $66,002

Total 14,484 14,806 16,772 1,966 13% $64,618



Change09-'19 %

Change% o

Industry

51-4072Molding, coremaking, and castingmachine setters, operators, and ten-ders, metal and plastic

1,715 1,530 1,625 95 6% 10%

51-2092 Team assemblers 986 1,031 1,214 183 18% 7%

53-7064 Packers and packagers, hand 928 814 761 -53 -7% 6%

51-4021Extruding and drawing machinesetters, operators, and tenders, metaland plastic

301 725 854 129 18% 5%

Total 7,187 7,130 7,903 771 11% 48%


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46


Change09-'19 %

Change% o

Industry

51-1011First-line supervisors/managers oproduction and operating workers

645 636 744 108 17% 4%

51-9061Inspectors, testers, sorters, samplers,

and weighers721 443 493 50 11% 3%


371 410 435 25 6% 3%


347 391 461 70 18% 3%

53-7051 Industrial truck and tractor operators 347 320 338 18 6% 2%


277 295 380 85 29% 2%

51-9111Packaging and lling machine opera-tors and tenders

279 269 285 16 6% 2%


271 266 311 45 17% 2%

Total 7,187 7,130 7,903 771 11% 48%

Fiure .1: Distriution o op 15 KSA Values or Plastic M. Occupations

48 47

4343

39

54 53

5352 52

48 4845

4545

25

35

20

30

9

34

23

35

29

39

30

36

3230 32

79

69

64 63

72

64 63

6865 66

57 5754

61

57

0

10

20

30

40

50

60

70

80

90

Mechanical

Productionand

Processing

Educationand

Training

Mathematics

Customerand

PersonalService

Instructing

Learning

Strategies

QualityControl

Analysis

ActiveLearning

ActiveListening

Oral

Comprehension

OralExpression

Deductive

Reasoning

ControlPrecision

Written

Comprehension

Title


49/80


47

Fiure .2: op 15 KSA Values or Iniviual Plastic M. Occupations, Group One

Fiure .3: op 15 KSA Values or Iniviual Plastic M. Occupations, Group o


50/80


48

Fiure .4: op 15 KSA Values or Iniviual Plastic M. Occupations, Group hree


51/80

APPEnDIx G: InDuSTRIAL MACHInERy MAnuFACTuRInG

49

Appendix G: Industrial

Machinery Manufacturing

T dx d d g d g d bq -. Bx d wk d d wg db KSA g dd.



Change09-'19 %

Change2009 EPW

333111 Farm machinery and equipment mg. 1,754 1,854 1,501 -353 -19% $87,363

333120 Construction machinery mg. 1,765 4,729 6,360 1,631 34% $86,536

333612 Speed changer, drive, and gear mg. 2,451 1,324 1,394 70 5% $75,017

333613Mechanical power transmissionequipment mg.

676 1,255 1,954 699 56% $65,262

Total 6,646 9,162 11,209 2,046 22% $82,124



Change09-'19 %

Change% o

Industry

51-2092 Team assemblers 657 956 1,161 205 21% 10%

51-4041 Machinists 493 744 953 209 28% 8%

51-4121Welders, cutters, solderers, andbrazers

358 645 847 202 31% 7%

51-4011Computer-controlled machine tool

operators, metal and plastic

335 509 680 171 33% 6%

51-2031 Engine and other machine assemblers 290 430 535 105 24% 5%


278 345 413 68 20% 4%


238 314 381 67 21% 3%

17-2141 Mechanical engineers 212 280 343 63 22% 3%

Total 3,328 4,926 6,152 1,227 25% 54%


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APPEnDIx G: InDuSTRIAL MACHInERy MAnuFACTuRInG

50


Change09-'19 %

Change% o

Industry


124 213 232 19 9% 2%

17-3013 Mechanical draters 116 175 214 39 22% 2%

53-7062Laborers and reight, stock, and mate-rial movers, hand

122 166 177 11 7% 2%

17-2112 Industrial engineers 103 149 217 68 45% 2%

Total 3,328 4,926 6,152 1,227 25% 54%

Fiure .1: Distriution o op 15 KSA Values or Inustrial Machinery M. Occupations

56

5148

47 45

5555

55 5453 56 54

52 5150

30

24 23

14 14

35

39 4041

34

46

41 39 39 38

79

74 74

81

89

72

77

71

7976

8075 77

70 73

0

10

20

30

40

50

60

70

80

90

100

Mechanical

Mathematics

Productionand

Processing

Engineeringand

Technology

Desig

n

ActiveLearning

Reading

Comprehension

ActiveListening

Coordinati

on

Equipme

nt

Selection

Oral

Comprehension

OralExpression

Written

Comprehension

Visualization

Deductive

Reasoning

Title

Fiure .2: op 15 KSA Values or Iniviual Inustrial Machinery M. Occupations, Group One


53/80


54/80

APPEnDIx H: ADvAnCED ELECTROnIC SyS TEMS MAnuFACTuRInG

52

Appendix H: Advanced

Electronic SystemsManufacturing

T dx d dd g d g d bq

. Bx d wk d d wg db KSA - g dd.



Change09-'19 %

Change2009 EPW

334290Other communications equipmentmg.

303 504 1,163 659 131% $82,321

334418 Printed circuit assembly mg. 745 1,555 2,444 889 57% $50,518

334419 Other electronic component mg. 2,394 1,995 2,020 25 1% $58,154

334510Electromedical and electrotherapeu-tic apparatus mg. 1,316 1,079 1,299 220 20% $78,690

334511Search, detection, and navigationinstruments mg.

1,563 1,188 1,256 68 6% $67,942

334513Industrial process variable instru-ments mg.

1,627 1,207 1,239 32 3% $72,132

334515Electricity and signal testing instru-ments mg.

270 1,154 1,786 632 55% $114,682

334517 Irradiation apparatus mg. 3,885 4,191 4,858 667 16% $129,895

Total 12,103 12,872 16,065 3,193 25% $90,538



Change09-'19 %

Change% o

Industry

51-2022Electrical and electronic equipmentassemblers

1,288 1,158 1,186 28 2% 9%

51-2092 Team assemblers 607 685 859 174 25% 5%

Total 6,034 6,169 7,516 1,349 22% 48%


55/80


53


Change09-'19 %

Change% o

Industry


670 536 573 37 7% 4%

51-2023Electromechanical equipment

assemblers450 507 588 81 16% 4%

17-3023Electrical and electronic engineeringtechnicians

426 432 517 85 20% 3%

17-2071 Electrical engineers 397 426 520 94 22% 3%

17-2112 Industrial engineers 316 411 642 231 56% 3%

17-2072Electronics engineers, exceptcomputer

351 368 460 92 25% 3%

17-2141 Mechanical engineers 339 338 400 62 18% 3%


281 296 371 75 26% 2%

15-1031 Computer sotware engineers,applications 247 286 411 125 44% 2%

51-4041 Machinists 268 275 354 79 29% 2%

15-1032Computer sotware engineers, sys-tems sotware

173 182 283 101 55% 1%

17-2061 Computer hardware engineers 99 140 171 31 22% 1%

51-9141 Semiconductor processors 122 129 183 54 42% 1%

Total 6,034 6,169 7,516 1,349 22% 48%

Fiure h.1: Distriution o op 15 KSA Values or Electronics M. Occupations

6159 56

53 52

6463

63 62 62 5856

54 54 51

28

42

25

3942 41

39

50

41 40

5048

39 4143

96

74 7470

67

8482

75

84

91

66 6668 66

61

0

20

40

60

80

100

120

Computersand

Electronics

Mathematics

Engineeringand

Technology

Educationand

Training

EnglishLanguage

ActiveLearning

Reading

Comprehension

QualityControl

Analysis

CriticalThinking

Troubleshooting

Oral

Comprehension

OralExpression

Written

Comprehension

Deductive

Reasoning

Information

Ordering

Level


56/80


54

Fiure h.2: op 15 KSA Values or Iniviual Electronics M. Occupations, Group One

Fiure h.3: op 15 KSA Values or Iniviual Electronics M. Occupations, Group o


57/80


55

Fiure h.4: op 15 KSA Values or Iniviual Electronics M. Occupations, Group hree


58/80

APPEnDIx I: FInAnCIAL SERvICES

56

Appendix I: Financial Services

T dx d d g d bq . Bx dwk d d wg db KSA g dd.



Change09-'19 %

Change2009 EPW

522110 Commercial banking 16,576 16,686 16,982 296 2% $60,434

522130 Credit unions 1,816 1,941 1,935 -6 0% $39,409

522210 Credit card issuing 2,921 2,514 2,971 457 18% $127,780

522291 Consumer lending 482 863 904 41 5% $71,754

522320Financial transaction processing andclearing

398 1,670 2,164 494 30% $57,930

522390 Other credit intermediation activities 751 1,197 1,348 151 13% $33,612

Total 22,944 24,869 26,303 1,434 6% $64,535



Change09-'19 %

Change% o

Industry

43-3071 Tellers 5,329 6,140 6,828 688 11% 25%

13-2072 Loan ocers 1,470 2,220 2,407 187 8% 9%

43-4051 Customer service representatives 1,586 1,697 2,000 303 18% 7%

43-1011First-line supervisors/managers ooce and administrative supportworkers

1,197 1,174 1,136 -38 -3% 5%

43-4131 Loan interviewers and clerks 1,030 887 798 -89 -10% 4%11-3031 Financial managers 883 869 927 58 7% 3%

41-3031Securities, commodities, and nancialservices sales agents

730 779 870 91 12% 3%

Total 14,159 15,929 17,273 1,344 8% 64%


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57


Change09-'19 %

Change% o

Industry

43-3031Bookkeeping, accounting, and audit-ing clerks

671 778 813 35 4% 3%

13-2099 Financial specialists, all other 417 441 469 28 6% 2%

43-3011 Bill and account collectors 370 437 486 49 11% 2%

13-2041 Credit analysts 266 272 267 -5 -2% 1%

13-2051 Financial analysts 211 235 272 37 16% 1%

Total 14,159 15,929 17,273 1,344 8% 64%

Fiure .1: Distriution o op 15 KSA Values or Iniviual Financial Services Occupations

68

6157

5551

6663

63 63 6260 59

57

56 5348

4239

47

22

57

50 51

47 47

54 5452

46

45

90

79

75

70

7976

7170

73 74

6664

6364

61

0

10

20

30

40

50

60

70

80

90

100

Customerand

PersonalService

Clerical

Mathematics

EnglishLanguage

Economicsand

Accounting

ActiveListening

Reading

Comprehension

CriticalThinking

Speaking

Monitoring

OralExpression

Oral

Comprehension

Written

Comprehension

Deductive

Reasoning

Written

Expression

Title


60/80


58

Fiure .2: op 15 KSA Values or Iniviual Financial Services Occupations, Group One

Fiure .3: op 15 KSA Values or Iniviual Financial Services Occupations, Group o


61/80

APPEnDIx J: BuSInESS SERvICES

59

Appendix J: Business Services

T dx d b d g d bq . Bx dwk d d wg db KSA g dd.



Change09-'19 %

Change2009 EPW

541611Administrative management consult-ing services

13,195 15,270 20,653 5,383 35% $79,863

541613 Marketing consulting services 1,942 3,515 4,869 1,354 39% $59,494

541614Process and logistics consultingservices

726 944 1,263 319 34% $68,324

541620 Environmental consulting services 995 1,046 1,098 52 5% $68,532

541690 Other technical consulting services 305 742 1,266 524 71% $69,454

551114 Managing oces 13,554 30,373 34,412 4,039 13% $108,331

561110 Oce administrative services 3,936 4,694 5,735 1,041 22% $47,633

Total 34,653 56,584 69,297 12,713 22% $90,667



Change09-'19 %

Change% o

Industry

13-1111 Management analysts 3,380 5,940 6,863 923 16% 10%

43-6011Executive secretaries and administra-tive assistants

1,098 1,898 2,412 514 27% 3%

43-4051 Customer service representatives 1,020 1,696 2,286 590 35% 3%

13-2011 Accountants and auditors 863 1,672 2,178 506 30% 3%Total 9,145 15,688 19,300 3,612 23% 28%


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60


Change09-'19 %

Change% o

Industry

43-3031Bookkeeping, accounting, and audit-ing clerks

843 1,576 1,879 303 19% 3%

43-9061 Oce clerks, general 917 1,290 1,538 248 19% 2%

19-3021 Market research analysts 569 831 1,115 284 34% 1%

13-1071Employment, recruitment, and place-ment specialists

455 785 1,029 244 31% 1%

Total 9,145 15,688 19,300 3,612 23% 28%

Fiure .1: Distriution o op 15 KSA Values or Business Services Occupations

72

65

5854

53

6664

6261 60 61 59

5756 55

56

48 48

42 41

5855

4139 39

54

5048

4145

85

81

66 65

77 77 7774

72 73

6664

63

70

64

0

10

20

30

40

50

60

70

80

90

Cleric

al

Customerand

PersonalService

EnglishLanguage

Computersand

Electronics

Mathematics

ActiveListening

Reading

Comprehension

CriticalThinking

Time

Manageme

nt

ActiveLearning

OralExpression

Oral

Comprehension

Written

Comprehension

Deductive

Reasoning

Written

Expression

Title

Fiure .2: op 15 KSA Values or Iniviual Business Services Occupations, Group One


63/80


61

Fiure .3: op 15 KSA Values or Iniviual Business Services Occupations, Group o


64/80

APPEnDIx k: COnSuMER SERvICES (GREEn POTEnTIAL)

62

Appendix K: Consumer

Services (Green Potential)

T dx d (g ) d g d bq -. Bx d wk d d wg db KSA g dd.



Change09-'19 %

Change2009 EPW

561710Exterminating and pest controlservices

418 414 451 37 9% $47,109

561720 Janitorial services 15,808 16,548 18,624 2,076 13% $17,296

561730 Landscaping services 11,353 13,938 17,257 3,319 24% $36,235

561740Carpet and upholstery cleaningservices

808 662 622 -40 -6% $31,673

561790Other services to buildings anddwellings

1,537 1,933 2,563 630 33% $31,673

Total 29,924 33,495 39,518 6,022 18% $26,659



Change09-'19 %

Change% o

Industry

37-2011Janitors and cleaners, except maidsand housekeeping cleaners

11,440 11,609 12,577 968 8% 35%

37-3011Landscaping and groundskeepingworkers

7,284 9,399 11,896 2,497 27% 28%

37-1011 First-line supervisors/managers ohousekeeping and janitorial workers

1,758 1,923 2,305 382 20% 6%

37-2012 Maids and housekeeping cleaners 1,160 1,361 1,748 387 28% 4%

Total 22,722 25,508 29,967 4,458 17% 76%


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APPEnDIx k: COnSuMER SERvICES (GREEn POTEnTIAL)

63


Change09-'19 %

Change% o

Industry

37-3012Pesticide handlers, sprayers, andapplicators, vegetation

508 636 768 132 21% 2%

37-2021 Pest control workers 348 330 390 60 18% 1%


224 250 282 32 13% 1%

Total 22,722 25,508 29,967 4,458 17% 76%

Fiure .1: Distriution o op 15 KSA Values or Consumer Services Occupations

49

4239

38 38

5453

51 5149

4746 42

42 42

30

1719

21 22

44

3432

27

34

41

3836

27

36

73

5657

64

57

62

6467

63 63

55 55

45

52 52

0

10

20

30

40

50

60

70

80

Custome

rand

PersonalS

ervice

Mech

anical

Che

mistry

Educationand

Train

ing

PublicSafe

tyand

Securi

ty

Read

ing

Compreh

ension

ActiveLis

tening

Coord

ination

Equipment

Sele

ction

Time

Manag

ement

Oral

Compreh

ension

OralExpression

TrunkStrength

ExtentFle

xibility

Problem

Sen

sitivity

Title

Fiure .2: op 15 KSA Values or Iniviual Consumer Services Occupations, Group One

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